R Actions Web-based Seminars
R Actions Training Provider? - Tell us about your Training!
From The College of Call Center Excellence
Call Center Workforce Management Certification - Live Online - August 1-3 2012


The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just
more...
Call Center Workforce Management Certification - Live Online - April 4-6 2012


The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just
more...
From Webucator
Comprehensive JSP Training
...that perform fairly complex processing using scripts and or actions. Although scripting is covered, the scriptless authoring style encouraged by the JSP 2.0 specification is emphasized, and students will be well equipped to develop concise and effective JSP applications.
The second module covers the JSTL, or JSP Standard Tag Library, actually a set of four custom tag libraries that
more...
Introduction to JavaServer Pages
This two-day module introduces JavaServer Pages, or JSP, which is the standard means of authoring dynamic content for Web applications under the Java Enterprise platform. The module begins with an introduction of Web applications in general, shows how Java servlets and JSPs establish a framework for writing Web applications, and then covers JSP 2.0 features in detail, from scripting elements to
more...
Programming Microsoft Office SharePoint Server 2007
This SharePoint training course focuses on the enterprise features of MOSS and how to extend them. You will learn how to customize SharePoint
'
s document policy feature and add your own actions. You will gain guidance on how to work programmatically with the Records Center, Content Management, Search Center, and InfoPath Services. You
'
ll learn to extend the document converter functionality with
more...
Advanced Adobe Captivate 4 Training
In this advanced Captivate training class, you will learn Captivate
'
s higher-end functionality while improving your production skills via project templates, design templates, advanced actions and scripts. You will learn to collaborate with team members via Captivates
'
powerful commenting features. You
'
ll enhance your users experience via variables that will make it seem like each eLearning
more...
From Manufacturing Executive Institute
How to Conduct an Effective Monthly Variance Review Meeting
It has been said that difference between a GOOD plant manager and a GREAT plant manager is often in how operating variances are routinely addressed and how corrective actions are routinely executed. Great plant managers always conduct a routine a Variance Review Meetinga each month, challenging their direct reports to explain all significant variances from plan. These variances are usually,
more...
Constructing a Component Criticality Matrix A Better Way to Identify Important Components
Procurement organizations are often responsible for managing thousands of parts that can be purchased from hundreds of Suppliers. The large number of parts and Suppliers makes it nearly impossible to manage each individual part as much as one wants to. This is why Procurement organizations rely upon stratification methods and other sorting methodologies to provide insights into GROUPS of parts.
more...
From GlobalCompliancePanel
Troubleshooting Ethylene Oxide EO Processes - Webinar By GlobalCompliancePanel
Not every parameter in the EO sterilization process in critical for the determination of the SAL. This presentation will outline the various parameters and what actions should be taken when they are not compliant to the process specification.
Thursday, December 15, 2011
10: 00 AM PST | 01: 00 PM EST
more...
FDAs 2011 Draft Guidance on Financial Disclosure by Clinical Investigators - Webinar By GlobalCompliancePanel
This webinar will provide an overview and guidance to firms that are either going through or preparing to go through clinical trials and working with clinical investigators.
Thursday, October 13, 2011
10: 00 AM PDT | 01: 00 PM EDT
more...
How to Survive a DEA Inspection Series Only Manufacturers and Distributors - Webinar By GlobalCompliancePanel
This training will cover DEA record-keeping and security requirements that a registrant must comply with when handling controlled substances and regulated chemicals.
It covers elements of what occurs during unannounced DEA Diversion inspection and the auditing of all controlled substances and regulated chemicals. As a firm handling those products, you will get a better understanding of what is
more...
A Simpler Approach to Implementing or Validating CGMPs to 21 CFR 11 Electronic Records Signatures - Webinar By GlobalComplianceP
The verification and validation of electronic records and electronic signature software is coming under increased scrutiny by the U. S. FDA.
This webinar will address the use of FDA Guidance's, GAMP, 21 CFR Part 11, "Electronic Records" / "Electronic Signatures", and other applicable industry software validation models, coupled with the ISO 14971 / ICH Q9 Product Risk Management models, to
more...
FDA Inspections - Dos Donts
The purpose of the FDA inspection is a verification activity that should demonstrate to the regulatory agency and provide assurance that products consistently meet quality expectations and that your company is operating in a consistent and compliant state of control.
more...
Breakthrough Performance Management that is Practical Effective and User-Friendly
Overview : The performance conversations method is designed to provide feedback, not appraisal. This approach provides real time information that the employee can use to make adjustments to their work so that fewer corrections are necessary.
The three ingredients to successful outcomes are feedback, accountability, and growth. Using this method, the manager becomes a coach who spurs on the
more...
Understanding good Closed Loop CAPA system - Webinar By GlobalCompliancePanel
This webinar will present how organizations can pursue continual improvements and address the concerns of non-conformances and develop corrective/ preventive actions to prevent the repetition of these occurrences in the future.
Increased regulatory pressures, the latest customer mandates and internal quality initiatives are requiring companies to take a proactive and automated approach to their
more...
HIPAA Enforcement and Compliance Audits What the auditors want and how to be ready before they call - Webinar By GlobalComplianc
Overview: In this session we will discuss the HIPAA audit and enforcement processes and how they apply to covered entities and business associates.
We will explain the enforcement regulations and their recent changes that increase fines and create new penalty levels, including new penalties for willful neglect of compliance that begin at $10, 000. We will discuss what information and
more...
HIPAA Security Policies and Procedures Making them useful and relevant as well as compliant - Webinar By GlobalCompliancePanel
...d procedures to protect all kinds of PHI and taking regular actions as part of a security management process.
Proposed changes and expansions to HIPAA, going into effect in 2011, dramatically expand the types of entities to which the regulations directly apply, which means that more entities than ever need to adopt the proper HIPAA Security policies and procedures to be in compliance.
HHS
more...
Pharmaceutical and Medical Device Validation Guidances - Similarities and Differences - Webinar By GlobalCompliancePanel
Overview: This webinar will provide an overview of process validation for devices and pharmaceuticals.
While most of the webinar will include FDA compliance requirements, there will be some International Standards Organization (ISO), European, and Canadian regulations included for exploration. After attending this webinar, attendees will have a greater perspective of process validation and its
more...
Auditing an Active Pharmaceutical Ingredient API Contract Manufacturing Organization CMO - Webinar By GlobalCompliancePanel
Overview: Auditing an API CMO or any API supplier is a specialty that requires knowledge and experience that is gained through exposure to the unique attributes associated with API manufacturing.
API manufacturing has similar regulatory GMP expectations as drug products, but not identical in is specific requirements and application. The nature of API manufacturing and its usual purification
more...
Root Cause Analysis - The Heart of a Successful CAPA Program - Webinar By GlobalCompliancePanel
Overview: Root Cause Analysis (RCA) is a major tool in product complaint, non-conformance, and OOS failure investigations, and hazard analysis / risk management and mitigation activities.
It is required in resolving verification and validation issues including data outliers that frequently but are often improperly dismissed arbitrarily. It is required in order to "close-the-loop" on corrective
more...
Recalls Vigilance - When to Report Complaints - Webinar By GlobalCompliancePanel
Overview: This webinar will acquaint one with the lessons learned from over 30 years of adverse events and complaints.
FDA has issued warning letters for failing to properly evaluate medical device complaints for reporting under 803 & 806 regulations. Vigilance reporting is also required in Canada, the European Union and many other countries. Warning letters and recalls are posted on FDA's
more...
The Most Common Problems in FDA Software Validation Verification- Webinar By GlobalCompliancePanel
Overview: This webinar will give valuable help to FDA regulated Pharmaceutical, Medical Device, Biotech, Diagnostics and Biological manufacturers.
In August 2010, FDA made an announcement affecting virtually every drug, device and biologic firm marketing products in the U. S:
"The Agency (FDA) will be conducting a series of inspections in an effort to evaluate industry's compliance and
more...
The Use and Mis-use of FMEA in Medical Device Risk Management - Webinar By GlobalCompliancePanel
Overview: The purpose of FMEA is to affect the design and the most practical time to do this is when competing designs are being considered, not after choices have been made, contracts signed, and prototypes being built and tested.
Of course, there are other reasons for performing a FMEA. FDA requires risk assessment (hazard analysis) but a FMEA conducted late in the product development process
more...
Controlled Substances and the Hospital Pharmacy - Webinar By GlobalCompliancePanel
Overview: This webinar will cover several recommendations to improve the hospital's Due Diligence when dispensing Schedules II through V controlled substances in a hospital setting and what steps that can be taken to detect and prevent the illicit use or diversion of any controlled substance.
Objectives of the Presentation: The following areas are covered:
* DEA Office of Diversion
more...
Regulatory Complaint Handling Vigilance Recalls - Webinar By GlobalCompliancePanel
Overview: Improper complaint handling can result is serious regulatory problems as well as hitting the bottom line. Recalls, FDA Warning letters & even seizures could result.
This presentation will review the regulatory requirements for complaint handling and adverse events reporting in the USA, EU & Canada. Suggestions for investigating and documenting complaints & pitfalls will be included.
more...
The Investigation System Discovery Planning Root Cause Analysis CAPA - Webinar By GlobalCompliancePanel
Overview: This program is intended for those personnel who are concerned with the analysis and correction of problems (deviations and failures).
This course provides clarity to the regulatory expectations and guidance, and to the essential skills necessary to ensure effective and efficient investigations. Topics will examine each step of the investigation process from failure identification and
more...
Food Drug Cosmetic Act Implementing Regulations Major New Laws - An Overview - Webinar By GlobalCompliancePanel
Overview: Food, Drug, and Cosmetic Act history basics will be covered as will implementing FDA regulations relevant to the Food, Dietary Supplement and OTC Drug industries that have followed.
Some more recent major new regulations such as the Dietary Supplement Health & Education Act (DSHEA), the Bioterrorism Act, and the Food Safety Modernization Act will also be covered.
Areas Covered In
more...
Off-Label Promotion of Drugs - Regulatory Documents Explained - Webinar By GlobalCompliancePanel
Overview: Promoting a drug or device for a use not approved by the Food and Drug Administration is illegal. As a result of this practice, called "off-label promotion," life sciences companies have been fined unprecedented amounts of money and their executives have been prosecuted criminally.
In addition to the regulatory and criminal consequences of off-label promotion, companies that promote
more...
Meet FDA Expectations for a Tougher Supplier Audit Program - Webinar By GlobalCompliancePanel
Overview: There is a pervasive public perception that the FDA has been ineffective in protecting the public. Recent news events seem to support this perception. The FDA is working hard to change that perception.
Industry must be prepared to adapt, and recognize that such adaptation will actually work to their long-term benefit. This webinar will discuss and evaluate the effects that this call
more...
Developing and Using the Product Risk Management FileReport - Webinar By GlobalCompliancePanel
Overview: Expectations for meaningful hazard analysis, hazardous conditions, and documentation have always existed by regulatory agencies.
There is an increased awareness of the importance of design activities to support the production of safe and effective product. Product risk management is a required tool to drive and direct resource constrained product design, manufacture and validation
more...
Tougher US FDA cGMP Compliance Audits - When Youre Not Ready - Webinar by GlobalCompliancePanel
Overview: There is an on-going major shift in the emphasis of U. S. FDA cGMP compliance audits.
These changes in focus have a major impact on individual compliance objectives, efforts and measurements of success. The Agency has come under increasing negative publicity due to multiple drug recalls and pulling of product off the market, importation of tainted foods, lead based paint in toys, and
more...
Effective Corrective and Preventive Actions CAPA 10 Steps to Success - GlobalCompliancePanel Virtual Seminar - Webinar By Global
Overview: This CAPA training program helps you to understand, in 10 easy steps, the entire CAPA process. It includes elements of Quality Tools, Team Effectiveness, Awards & Recognitions, and Verification & Validation of actions taken. Attend this webinar to grasp the A to Z of CAPA and learn how to implement & manage it for success.
Why Should You Attend: We have found out, through auditing
more...
Food Safety Management Systems - ISO 220002005 - Webinar By GlobalCompliancePanel
Overview: This presentation will assist organizations within the food chain to understand the requirements to meet the international standard for Food Safety Management.
Areas Covered in the Session: The following areas will be addressed:
* Key terms and definitions
* General Requirements
* Documentation
* Management Responsibility
* Resource Management
*
more...
Controlled Substances and the Pharmacist - Webinar By GlobalCompliancePanel
Overview: The public media has been reporting the abuse of narcotic drugs prescribed for pain management with its focus on the legitimacy of prescriptions and the dispensing by a pharmacist. Both federal and state regulations have placed the responsibilities on the physician who wrote the prescription and the pharmacist who filled the prescription.
Today's pharmacists will need to familiarize
more...
Preparing for GFSI and other Third Party Audits - Webinar By GlobalCompliancePanel
Overview: Preparation and organization are the keys to a successful audit.
This session will allow your team to anticipate the auditors needs and result in the facility's ability to achieve the maximum benefit and score from the audit.
Why you should attend: More and more customers are requiring GFSI audits such as ISO 22000, BRC and SQF or accepting them in lieu of their own audits.
more...
Avoiding FDA 483 Observations by Identifying the Root Cause of Deviations - Webinar By GlobalCompliancePanel
Overview: Recent Consent Decrees have included requirements that the firm develop and implement systems that result in timely and complete investigations of deviations and corrective and preventive actions that address the root cause of deviations.
FDA 483 and Warning letter observations identify inadequate investigations and follow-up. This webinar addresses adequate investigation of
more...
Complying with HIPAA Security Rules Whats in the rules and how you can most easily prepare for compliance - Webinar By GlobalCom
Overview: If you handle any electronic patient information, don't miss this teleconference on compliance with the HIPAA security regulation.
Electronic patient information is everywhere; not only is electronic protected health information in the obvious places such as practice management systems and electronic medical records, but also in less obvious places such as copiers, printers, scanners,
more...
Medical Device Reporting Regulations and Violations - Webinar By GlobalCompliancePanel
Overview: This presentation will review the Medical Device Reporting regulations and common violations leading to Warning Letter filings by FDA.
As part of the review, actual Warning Letter and FDA-483 citations of small and large medical device manufacturers will be explored for Medical Device Reporting issues. There is a great deal of concern at FDA over the quality of the information
more...
Internal Audits Maintaining your Quality Systems at the Ready - Webinar By GlobalCompliancePanel
Overview: While not captured in most audit reports, one of the biggest mistakes an organization can make is to have insufficient self audits.
Internal audits are a core component of the Quality Assurance and Food Safety program. Ensuring the team representatives are trained and calibrated is a critical aspect of the program. An untrained team will miss important audit items, compromising the
more...
Operational Risk Management Ensuring Safety for Food Systems - Webinar By GlobalCompliancePanel
Overview: With today's movement into more and more serious controls over food safety and security, the liabilities associated with recalls and deaths are creating new approaches to determine and reduce the likelihood of risks associated with contaminated foods.
Risk assessment involves determining where and what types of risks are involved throughout any food process, assigning quantitative
more...
How to Prevent or Handle Protocol Deviations and Violations to be GCP and Regulatory Compliant - Webinar By GlobalCompliancePane
Overview: This Webinar deals with what happens, and under what circumstances, when the protocol is not followed (PNF) and why this is of particular significance.
Covered, will be how a protocol deviation with the least significant effect where there is no substantive effect on the risks to research participants, no substantial effect of the value or integrity of the data, and did not result
more...
FDA 483 Observations in the Laboratory What went wrong How can they be avoided - Webinar By GlobalCompliancePanel
Overview: In order to proactively address areas of concern to the FDA and other regulators, All units within each pharmaceutical firm should review recent regulatory observations and proactively establish programs or systems to address the regulatory concerns.
In this webinar we will focus on the laboratory and recent FDA laboratory based operations. We will review observations, identify the
more...
Basics of OTC Drug Labeling Compliance - Webinar By GlobalCompliancePanel
Overview: The webinar will help participants review and understand FDA requirements for OTC Drug labeling and compliance. OTC Monographs and their importance to OTC Drug marketing in the U. S. will also be covered.
Why should you attend: Anyone who wants to market OTC drugs in the U. S.A. and assure that they're labeled properly with appropriate claims will benefit from this program/ webinar.
more...
Crisis Management and Risk Communication - Webinar by GlobalCompliancePanel
As your company's system continues to grow, the potential for "crisis issues" to occur grows proportionally.
The concern for food safety to your customers and employees must be a constant area of focus for all operators in the system. Ultimately, how well your company manages the crisis situations it will make a significant difference in how your company brand is perceived in the public's eyes
more...
The Most Common Problems in FDA Software Validation Verification - Webinar by GlobalCompliancePanel
In August 2010, FDA made an announcement affecting virtually every drug, device and biologic firm marketing products in the U. S:
"The Agency (FDA) will be conducting a series of inspections in an effort to evaluate industry's compliance and understanding of Part 11...The Agency intends to take appropriate action to enforce Part 11 requirements for issues raised during the inspections..."
more...
The HITECH Acts Impact on HIPPA - Webinar by GlobalCompliancePanel
The new requirements of the HITECH Act have a significant impact on the privacy and security of health information.
This webinar will cover the changes required by the HITECH Act and the actions that needed to taken regarding breach notification, business associate contracts, training of staff and security of PHI for business associates. We will also discuss the best practices for data
more...
Value-Adding Internal Auditing Learn how to get your Internal Audit System to promote improvements and add real value to your or
Auditing is a critical function of a medical product company. It provides management with information about how effectively a company controls the quality of their processes and products.
Auditors must perform their jobs competently to ensure their company's compliance with pharmaceutical GMP regulations and other quality standards. This course provides information to increase an auditor's
more...
Using SLAs to Facilitate Enterprise and IT Governance Risk Management and Compliance GRC - Webinar by GlobalCompliancePanel
This one-of-kind webinar is intended to provide you with practical guidelines on applying SLA concepts to your organization's GRC program.
Organizations that have SLAs for GRC reap these benefits:
* Ongoing improvements in their ability to identify, assess and prioritize risks
* facilitates business owners involvement in risk management and GRC programs that affect them
*
more...
How to Survive a DEA Audit or FINDFINE - Webinar by GlobalCompliancePanel
This training entitled "How to Survive a DEA Audi or FIND=FINE" will cover all the record-keeping and security requirements that a DEA registered pharmacy must comply with when handling controlled substances and regulated chemicals.
It covers all elements of what occurs during an unannounced DEA Diversion inspection and the auditing of all controlled substances and regulated chemicals.
Why
more...
From Strategic Agile Technologies
Complete Java Training
Complete Java & J2EE Online Training Course Details
* Duration: 3 to 3. 5 months
* Timing: Every alternate day in week day and both week ends.
* This course is Free for new students for first 2 weeks.
* Pricing: 990$ (Including taxes) (Saves you 300$).
* We beet all our competitors prices.
* Register now
Complete Java & J2EE Training Course Details
more...
From Coaches Plus
Coach Practitioner Course




This course is for :
* consultants or trainers who would like to develop a coaching offer
* leaders who would like to use a coaching style in managing change
* managers who coach peers or line reports
* volunteers wanting to offer coaching to clients
* Human Resource professionals who want to develop coaching skills
* people want to set up in practice as a life
more...
From Soaring Eagle Enterprises
Emotional Intelligence 1-Self Management
No one is really able to manage and lead others unless they are able to manage themselves. The Self Management program utilizes the personal half of emotional intelligence to build the skills needed to correctly manage actions, words, demeanor, attitude and image. The importance of a persona s example and that impact on others is the primary focus of this unit.
Self Management also
more...
Teamwork and Team Performance-Webinar
Teamwork and Team Building is a program designed to maximize a group's ability to work together towards common objectives and to reduce and eliminate some of the barriers to successful teamwork. The program will focus on an individual's ability to work within a group and a group's ability to solve problems, provide feedback and communicate effectively.
All of the dynamics of successful
more...
From International Contact Center Academy
Contact Center Staff Engagement Wellness Webinar


Work-life balance is an indicator of health. Yet it seems that almost everyone has too much to do and not enough time to do it. Many things are constantly competing for your time and energy. Contact Centers today who want to attract and keep their talented workers understand the connection between employee satisfaction and employee wellness. They believe that workplace wellness is a business
more...
Attracting Retaining Engaging the Next-Generation Workforce The Being of Soul-Inspiring Leadership
...e; one flows from the other. The bottom-line impact of your actions is direct.
When you appreciate this fact, you also accept that even a fraction of employees performing at sub-optimal levels stifles innovation, reduces agility and returns unacceptable financials in the form of sales, revenue growth and market share. Not to mention the destructive effects of low morale read in skyrocketing
more...
Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su
Measuring performance is fundamental to any contact center operations whether it is a large or small. The measurement process is the primary data collection vehicle for management, yet few contact centers have a program or resources in place for identifying and improving performance measures. As a result, many managers operate with a haphazard collection of uncoordinated and often irrelevant
more...
From Keen Info Solution
Online Training for Microsoft BI with 6 years Real Time Expert
SSIS (Total 35Hours)
Module 1:
Introduction to SQL Server 2005
Integration Services
This module introduces the role that Integration Services plays in extracting,
transforming, and loading data. This module also describes the tools that you can use to
build and manage Integration Services solutions.
a Overview of Integration Services Solutions
a Integration Services Tools
Module 2:
more...
From Business Expert Webinars
Profitability Strategies for Service Firms
Find the cost sinkholes that are draining your profits
Business leaders in service firms are under enormous pressure to find opportunities to reduce costs. While you have already undergone a round of cost-cutting, the cuts did not produce the expected results to the bottom-line. The company is relying on you to create cost reduction strategies without damaging the brand, but you've exhausted
more...
Unconventional Marketing Strategies for Small Business Owners
Boost revenue and profit in this stressed economy
Small business owners are struggling now more than ever to grow revenue. Cash flow is limited and return on investment (ROI) dictates where this money is spent. You need to question where to invest marketing dollars how to measure performance and what to expect from ROI. Your marketing budget must be invested wisely or you will suffocate your
more...
Cash Flow Strategies for Entrepreneurs
Small business owners and entrepreneurs are specialists when it comes to their trade, but they are rarely financial specialists. As a result, when an owner wants to know what actions make sense to increase cash flow and profitability specific to their operations they rely on already overworked resources such as their accountants, controllers, bookkeepers, and CFOs to translate the company s
more...
Leading In A Bad Economy
What Authentic Leaders Must Know to Make a Necessary Difference
As a leader, do you ever feel like an impostor? Or, wonder why you ever thought you could pull off your vision? In this turbulent economy, you would be in good company if you were doubting your leadership. NO! Now is the critical time to take stock, step up, and shine as a leader to insure that your company not only survives, but
more...
Brand Busters: How What You Say And Do Can Ruin Your Reputation
Do your customers seem confused when they interact with your sales or customer service departments? Have you had trouble getting the clients or projects you really want? Is your marketing and advertising failing to bring the results you need?
It could be that you re busting your brand sending out signals through your words and actions that contradict the brand image you want to project. By
more...
Goal Achievement Strategies for Business Professionals
Don t just set a goal achieve it!
Another goal set another goal forgotten The real question is why? Was this a goal that should have been set in the first place? What obstacles kept you from achieving it? Business professionals will tell you that the key ingredient to their success recipe is their ability to set a goal and achieve it. Have you mastered this skill? If not, it could be limiting
more...
How to Develop a Strategic Plan That Works For You
The manager's key to creating competitive advantage
Do you ever get the feeling that you are throwing darts while blind-folded? As a business leader, how can you expect to make this year your best year ever without having a well-defined plan? Perhaps, you have a strategic plan, but it s hiding under the cobwebs in your office. In these challenging economic times, having the right strategic plan
more...
