Online Real eLearning Training

Mastering RoboHelp Office 2002 Why pay hundreds of dollars for basic/intermediate RoboHelp training? Learn the basics of WinHelp, WebHelp and HTML Help development--plus real world tricks and tips--with this 200-page tutorial manual.  more...

Object-Oriented Analysis Design using UML This will be an eight week course introducing OO Analysis & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same.  more...

PC Fundamentals With Microsoft Windows XP This course introduces students to the basics of personal computers. Students will learn what a computer is and how to identify and classify some basic components and peripherals. Students will also receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition, students will learn what Microsoft Windows XP is, how to use the mouse to access various essential  more...

Significantly Increase the Value of Any Property--Instructor-Led A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...

Build a Powerful Marketing Strategy--Instructor-Led ...mbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a  more...

Build a Powerful Marketing Strategy--Self-Directed A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...owledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to  more...

Crafting the Crime Novel This course will explore the craft of writing a crime novel using facts and real terminology.  more...

Excel 97 Level 1 This course introduces the students to basic spreadsheet features and acquaints them with Excel`s tools by using real-life scenarios and projects. Some topics that will be covered include creating, editing, saving, and printing spreadsheets; using menus and dialog boxes; adjusting cells; autofills and autoformats; and modifying worksheet colors.  more...

Teaching Math by the Numbers Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking.  more...

Learn Spanish Online Beginners Level ...ovide high quality Spanish learning tuition, delivered in real time via the internet. Its objectives are: That students develop basic competence in oral and written comprehension and expression of the Spanish language. That students learn the Spanish language within the contemporary cultural context. That students master both regular and irregular verbs in the present tense. That students  more...

Learn Spanish Online Upper Basic Level ...ovide high quality Spanish learning tuition, delivered in real time via the internet. Its objectives are: That students develop upper basic competence in oral and written comprehension and expression of the Spanish language. That students learn the Spanish language within the contemporary cultural context. That students master both regular and irregular verbs in the present and basic past  more...

Learn Spanish Online Intermediate Level ...ovide high quality Spanish learning tuition, delivered in real time via the internet. Its objectives are: That students develop intermediate competence in oral and written comprehension and expression of the Spanish language. That students learn the Spanish language within the contemporary cultural context. That students master both regular and irregular verbs in the complex past,  more...

Learn Spanish Online Upper Intermediate Level ...ovide high quality Spanish learning tuition, delivered in real time via the internet. Its objectives are: That students develop upper intermediate competence in oral and written comprehension and expression of the Spanish language. That students learn the Spanish language within the contemporary cultural context. That students master both regular and irregular verbs in the complex past and  more...

Learn Spanish Online Advanced Level ...ovide high quality Spanish learning tuition, delivered in real time via the internet. Its objectives are: That students develop an advanced level of competence in oral and written comprehension and expression of the Spanish language. That students learn the Spanish language within the contemporary cultural context. That students master the use of the subjuctive with the conditional,  more...

Effective Presentations 1: Creating Your Presentation ...mmitment. But nerves and anxiety can make it hard to take real advantage of the occasion. The Effective Presentations Series takes a structured and down to earth approach to presentation skills that helps students build confidence and overcome their natural fear of public performance. The CD-ROM self study format allows students to learn the essentials in a risk free environment and to decide  more...

Effective Presentations 2: Delivering Your Presentation ...mmitment. But nerves and anxiety can make it hard to take real advantage of the occasion. The Effective Presentations Series takes a structured and down to earth approach to presentation skills that helps students build confidence and overcome their natural fear of public performance. The CD-ROM self study format allows students to learn the essentials in a risk free environment and to decide  more...

Design Team - Business Process Modelling Design Team - Business Process Modelling enables communication between staff working upon the analysis and design of processes and information boundaries in an organisation and the boundaries and scope of a system. The Modelling activity produces diagrams which form the basis of both new information systems and business process engineering. This course teaches the whole process of applying each  more...

Applying Financial Strategy: The Moore Corporation Case Study ...lores how the principles of financial strategy apply in a real life scenario- the Moore Corporation, based in Toronto, Canada. The course covers: How Moore's financial executives use financial strategy to address strategic issues facing the business How Moore applies the principles of financial strategy to the various businesses making up the Moore Corporation How Moore gathers  more...

Apply the 4 Phase Process: First Pacific Case Study Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines how the theories and principles of  more...

Account Ability Series: Main Features ...liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a detective thriller featuring private eye, Philip Maclow, the drama helps  more...

Account Ability Series: Growth ...liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a detective thriller featuring private eye, Philip Maclow, the drama helps  more...

Account Ability Series: Profitability ...liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a detective thriller featuring private eye, Philip Maclow, the drama helps  more...

Account Abiity Series: Liquidity ...liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a detective thriller featuring private eye, Philip Maclow, the drama helps  more...

Account Ability Series: Investment ...liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a detective thriller featuring private eye, Philip Maclow, the drama helps  more...

Account Abiltiy Series: Finance ...liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a detective thriller featuring private eye, Philip Maclow, the drama helps  more...

Account Ability Series: Conclusion ...liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by PricewaterhouseCoopers that helps you analyse the vital information contained in financial statements. Set in the context of a detective thriller featuring private eye, Philip Maclow, the drama helps  more...

Control-T This course provides a detailed introduction to the Control-T product and how it is used to manage removable media. The student is led through an introduction of the Control-T components and facilities. Each component that is involved in the operation of the tape management system is reviewed in detail. Practical examples are provided throughout the course.  more...

z/OS for Operators Curriculum .../FLPA /MLPA /LSQA /SWA /SQA System/User Region Dataspaces Real and Virtual Storage External Page Storage Paging Dynamic Address Translator Page Frame Table Real/Auxiliary Storage Manager Module 4 VIRTUAL, REAL & AUXILIARY STORAGE The Concept of Virtual Storage Paging and Swapping Module 5 MVS ADDRESS SPACES The Virtual Storage Layout - CSA, Nucleus, etc Module 6 MVS STORAGE & CONTROL BLOCKS  more...

The Professional Teller: Working with Money The Professional Teller: Working with Money offers the student an overview of the various features of money, the different forms of currency, and how money is packaged. The program also covers how to handle money by using the processes for paying and receiving cash. In addition, the program instructs the student how to organize and secure a drawer, as well as how to distinguish between real and  more...

Large Network Case Studies In this module, we explore network availability, performance, and Internet connectivity. As you work through this module, you will come to appreciate that all network design issues are highly interrelated. Likewise, real-world design projects often include multiple broad goals, often creating large and complex trade-offs.  more...

VoIP Network Quality of Service Techniques ...e tagging techniques help us segregate and prioritize our real-time traffic and non-real-time traffic. We explore the International Telecommunications Union Telecommunications (ITU-T) Standardization Sector H.323 packet multimedia transmission standard details. We examine the various H.323 components and protocols that make complex voice and video packetization work. We then introduce many of  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Initiating a Project and Preparing the Project Plan ...agement Plan. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project integrative processes in action. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI Project managers who are seeking  more...

Implementing Project Human Resource Management ...project team. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Human Resource Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and  more...

Elements of Project Human Resource Management When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding  more...

Budgeting and Controlling Costs ...ol processes. Through interactive learning strategies and real-life scenarios, the learner will explore these processes and gain a better understanding of the Project Cost Management knowledge area. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all  more...

Estimating Activity Costs ...nt processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management Institute (PMI ), Inc., 2004. Copyright and all rights  more...

Project Integration Executing and Completing a Project Project managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle  more...

Project Management for Non-Project Managers Simulation ...ual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of transitioning to project manager, managing an imposed project team, demonstrating effective leadership, monitoring project activities and quality, maintaining control of a project, and problem solving and recovering. The simulation  more...

Planning for Quality ...lity Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK Guide) - Third Edition, published by the Project Management  more...

Defining the Issue Determine the Real Problem This course describes how to create a focused problem statement using the Occam s Razor method. Professionals who want to resolve workplace challenges more effectively.  more...

Ratios Averages and Graphs Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business  more...

Delivering Successful Presentations Simulation ...ion is a caffeine-free, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the Passion brand along with your coworker, Hannah. The drink will be hitting the streets soon, and the marketing campaign for Passion has already  more...

Building Relationships to Get Results ... calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a matter of being dealt a winning hand, but sometimes, of playing a poor hand well." In the corporate world, when it comes to getting results  more...

The Impact of Culture on Communication ...s often hidden. Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working relationships off to a flying start. In this course, you'll examine what culture means and what it  more...

Introduction to Economics Basic Concepts in Microeconomics Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. This course is aimed at  more...

Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order  more...

ISO 9001 2000 Implementing Standards In ISO 9001:2000 Implementing Standards you learn about the principal ISO Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Members of Corporate  more...

Branding Your Internet Identity Form Strategic Alliances This course defines the characteristics of reciprocal links and shows learners how to recognize why strategic alliances sometimes fail. It also helps them to understand the guidelines involved in creating a strategic alliance and shows the steps involved in negotiating, implementing and supporting any alliance. Professionals who want to create and promote an online marketing strategy  more...

Designing Exchange 2000 Functionality To describe how to design a functioning messaging solution Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the design and deployment of Exchange 2000  more...

Monitoring Reporting and ISA Server Enterprise Edition To describe the use of ISA Server in an enterprise and develop a strategy for monitoring ISA Server activity IT Professionals including web administrators, network administrators, and security administrators but not network architects  more...

COBOL Basic Applications ...real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. An example date field problem is identified and resolved. A simple COBOL product recall application is designed using flowcharts, pseudocode, and Record Layout Forms. The contents of a sequential master file are retrieved and processed,  more...

COBOL Calculation Applications ...real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is a  more...

COBOL Complex File Processing ...real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. The first application accepts input from two files, the Customer Contact file and the Warranty file. The data is checked for the latest contact information and a master contact log file is generated. The second application merges the  more...

COBOL Interactive Applications ...real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. An application will be created that allows a user to update a relative master recalled parts file by manually inputting the data, and automatically generate a transaction log of the updated records. This course is based on ANSI  more...

COBOL Report Generation ...real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. This interactive application will write a recall customer notification report and a recall status report. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for individuals with some  more...

OS 390 ISPF Programming Dialogs This course builds on the concepts introduced in OS/390 ISPF Dialog Management Services (38081), which provided an overview of the possibilities when using ISPF dialogs. This course shows how to code a sample dialog in ISPF, based on an extended real-world example. At the end of the course, the student has coded a complete dialog, including panels, menus, help panels, functions, variables, tables,  more...

Legal Ethical Social Global and Taxation Issues This WestNet e-Learning module provides a look at some of the legal and social issues to consider in your work as a Web professional. As the Web has become more entwined with our personal and professional lives, the laws, rules, and customs of the day-to-day real world have necessarily followed. In some cases, this has meant applying existing laws and customs to the Internet. In others, new laws  more...

Networking Basics This course teaches the student basic networking concepts and skills. It also provides an understanding of data communication standards. Further, it helps the student understand networking terminology and technologies. It also provides an overview of how data is transferred in a real-world network environment. This course is designed for technical managers, help desk/support personnel and  more...

How to Build a Computer Network This WestNet e-Learning module reviews the major concepts presented in this course and shows how they work together in several real-world situations. You will also learn how one local area network (LAN) connects to another, with particular attention to Internet connectivity.  more...

Troubleshooting This WestNet e-Learning module presents a general approach for troubleshooting a network, the most common software and hardware tools for network troubleshooting, and a series of real-world problems that show how an administrator can use various combinations of tools and a disciplined approach to identify and correct many common problems.  more...

Enabling Authentication and Encryption Features To explain how authentication and encryption are used in Cisco IP telephony security and demonstrate how to configure IP phone authentication and encryption in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Monitoring and Managing IP Telephony Using Internal Server Tools To demonstrate how to manage and monitor an IP telephony solution using internal server tools IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Scalability and Performance in Oracle9i To describe the scalability and performance enhancements available in an Oracle9i database Database operators, administrators, and developers interested in the new technical features and benefits of an Oracle9i database  more...

Internet Features This WestNet e-Learning module covers the newer technologies and features available to Internet users including, colorful graphics, stunning animations, audio, and video. This module will also introduce those technologies and features that might be used on a more widespread basis in the future.  more...

Microsoft Windows Server 2003 Designing Security Part 3 This multi-part curriculum will focus closely on the exam requirements. However to fully prepare for certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are the conceptual logical and physical designs for network infrastructure security data access control strategies and physical design for  more...

Java 2 Programming for SDK 1.4 Part 2 Language Fundamentals 2 This course helps programmers prepare for the Sun exam 310-035 Sun Certified Programmer for Java 2 Platform 1.4. However to fully prepare for the certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are basics of Java and Java data types and variables.  more...

Java 2 Programming for SDK 1.4 Part 4 Language Features This course helps programmers prepare for the Sun exam 310-035 Sun Certified Programmer for Java 2 Platform 1.4. However to fully prepare for the certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are abstract classes and basic and advanced language features.  more...

Java 2 Programming for SDK 1.4 Part 5 Threads and Error Handling This course helps programmers prepare for the Sun exam 310-035 Sun Certified Programmer for Java 2 Platform 1.4. However to fully prepare for the certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are exceptions assertions threads and multithreading.  more...

Java 2 Programming for SDK 1.4 Part 7 Input and Output This course helps programmers prepare for the Sun exam 310-035 Sun Certified Programmer for Java 2 Platform 1.4. However to fully prepare for the certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal area covered is stream handling.  more...

Java 2 Programming for SDK 1.4 Part 8 Collections This course helps programmers prepare for the Sun exam 310-035 Sun Certified Programmer for Java 2 Platform 1.4. However to fully prepare for the certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal area covered is the Java collection framework.  more...

Oracle Application Server 10g Administration Part 1 Oracle Application Server 10g is an integrated standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. It provides all the middleware services you need to deploy and manage applications and Web services deliver personalized applications through enterprise portals and mobile devices provide real-time business intelligence  more...

Oracle Application Server 10g Administration Part 2 Oracle Application Server 10g is an integrated standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing application server Oracle iHat tool Lightweight Directory Access Protocol (LDAP) Oracle Internet Directory (OID) Oracle HTTP server and Oracle Web Cache. The course encourages decision-making  more...

Microsoft Windows Server 2003 Designing Security Part 1 The course covers designing a secure network infrastructure. Topics include assembling the design team modeling threats and analyzing security risks in order to meet business requirements for securing computers in a networked environment. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the target audience may encounter. This course  more...

Microsoft Windows Server 2003 Designing Security Part 2 This course focuses on the requirements of Microsoft Exam 70-298. However to fully prepare for the certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are the conceptual logical and physical designs for network infrastructure security data access control strategies and physical design for  more...

Designing Cisco Network Service Architectures Part 1 This is the first in a four-part curriculum that prepares the learner to take the Designing Cisco Network Service Architectures (ARCH) v1.0 exam. The course starts with an overview of the Cisco AVVID network. It then gives in-depth coverage to the design of Enterprise Campus networks and Enterprise Edge networks. The instruction is solidly supported with real-world scenario examples and the  more...

Enterprise Connectivity with J2EE V1.4 Java Server Pages This course will address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. However to fully prepare for the certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs.  more...

Enterprise Connectivity with J2EE V1.4 RMI, JMS, and JCA This course will address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. However to fully prepare for the certification it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are RMI JMS and J2EE Connector Architecture.  more...

Microsoft ISA Server 2000 Part 2: Enterprise Deployment Considerations This is the second course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server publishing. The course also  more...

Excelling at Customer Care: Recognize Critical Moments Excelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's  more...

Microsoft ISA Server 2000 Part 2: Enterprise Deployment Considerations This is the second course in a two part series that presents students with both theoretical and practical instruction on installing configuring troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security configuring packet filtering and IP routing and configuring application filters and server publishing. The course also  more...

Team Participation: Resolving Conflict in Teams In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits.  more...

High Speed Technologies Part 3 - ATM and SMDS This is the third course in a five part series that students will learn the history and overview of Asynchronous Transfer Mode (ATM) the relationship between ATM and B-ISDN ATM adaptation layer and ATM cells. Students will also learn about virtual paths and channels physical layer ATM traffic control LAN emulation traffic management real-time ATM management ATM v 10 Gbps Ethernet and Switched  more...

MS SQL Server 6.5: Installation & Administration ...his course, students will be presented with a task-based, real-world scenario covering the implementation, administration and troubleshooting of Microsoft SQL Server 6.5. Implementation of SQL Server includes the installation of the software and the setup of the SQL database. Administration of SQL Server includes managing storage, the setting up of user accounts and assigning permissions. The  more...

MS SQL Server 6.5: Management & Optimization In this course, students will be presented with a task-based, real-world scenario covering the, administration optimization, troubleshooting of Microsoft SQL Server 6.5. Administration of SQL Server includes managing storage, the setting up user accounts, and assigning permissions. The optimization, configuration, and diagnostics of SQL Server will also be covered.  more...

Uncertainty Analysis of Complex-Valued Measurands This is a short course on how to perform uncertainty analysis of complex quantities that are a function of real or complex variables, or real quantities that are a function of complex variables.  more...