Online Receive eLearning Training

Presentation Skills ...s for managers and others is speaking in public. You will receive worksheets and checklists to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for  more...

PC Fundamentals With Microsoft Windows XP ...some basic components and peripherals. Students will also receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition, students will learn what Microsoft Windows XP is, how to use the mouse to access various essential screen elements, how to manipulate windows, what menus and toolbars are, and how to customize a Desktop with the use of backgrounds and screen  more...

Pharmacy Technician National Certification Exam Preparation Course ...redential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy Technician Certification Board National Exam is a computer based test that is given throughout the country during four separate  more...

Legal Nurse Consulting Certificate Program This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study.  more...

Lotus Notes 5 0 Level 1 This introductory course will teach students the basic features of Lotus Notes 5.0. They will learn to send and receive e-mail, as well as schedule appointments and write to-do lists.  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Basic Life Support for Healthcare Providers - Online Renewal Course Course Overview Don't have time to take a CPR renewal class? Register for the American Heart Association's online course! Complete the Basic Life Support for Healthcare Providers class at your own pace, in the privacy of your own home. When you pass the online examination, bring your certificate to any of Nursing Unlimited's open enrollment skills evaluations. There you will demonstrate  more...

Face to Face Communications : Active Listening Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen up your active listening skills. It will help you give and receive the right message and make the most of every conversation you're involved in. Developing excellent communication skills requires investment,  more...

Phone Skills : Giving & Getting Information by Phone In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare to give or receive information by phone and give you some practical tips and hints for communicating information well. It  more...

Face to Face Communications : Non-verbal Communication Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen your communication skills. It will show you how to interpret other people's body language and tone, ensuring that you receive the right message. It will also help you to develop an awareness of the signals  more...

Effective Email Series: Managing Your E-mail Unlike written communication, e-mail can arrive at any time of the day, demanding your attention. The increasing volumes of e-mail are creating stress and overload for today?s business workers. Controlling what you receive is a major step towards managing e-mail, and even people who receive relatively few e-mails a day may not always cope with them effectively.  more...

Grammar Skills: Punctuation, Mechanics and Word Usage In Grammar Skills: Punctuation, Mechanics, and Word Usage, participants learn proper word choice and usage, review rules for punctuation and mechanics, and receive guidance on spotting confusing homonyms and overcoming common spelling challenges and errors.  more...

Sexual Harassment: What Managers Should Know (Service) Sexual Harassment: What Managers Should Know educates managers about sexual harassment and supports their role in ensuring compliance with EEOC guidelines. Participants learn about the behaviors that constitute sexual harassment, gain an understanding of the legal problems it can cause, and receive guidance on enforcing your company's sexual harassment policy.  more...

Sexual Harassment: What Managers Should Know (Manufacturing) Sexual Harassment: What Managers Should Know educates managers about sexual harassment and supports their role in ensuring compliance with EEOC guidelines. Participants learn about the behaviors that constitute sexual harassment, gain an understanding of the legal problems it can cause, and receive guidance on enforcing your company's sexual harassment policy.  more...

The Professional Teller: Handling Customer Accounts The Professional Teller: Handling Customer Accounts the student will learn how to recognize the different types of account ownership, how account ownership can be reassigned, and who must sign for any transactions on any given account. The student will also learn how to differentiate between checking and savings accounts, the four types of deposits you will receive, and the steps you should take  more...

Getting Started with Microsoft Windows XP To describe the basic skills and configurations necessary to start using the Windows XP operating system First-time computer users; first-time users of Windows operating systems; students with a basic knowledge of other Windows products seeking an introduction to Windows XP  more...

Internet Basics The Internet represents the transformation and evolution of the information age. It has emerged as a powerful tool for communication and information sharing, that is making a major impact on people all over the globe. In other words, the Internet is an information super-highway that has compressed the world into a cyber colony. This, in turn, has revolutionized the way people interact with each  more...

Inbound Call Center Management Leadership Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware  more...

Performance Metrics for an Inbound Call Center ...petus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze performance? Is performance quantifiable? Yes it is Call center performance metrics outlines the path to improved operations. This course will explore the full range of call center performance metrics. It will look at where the metrics come from, what they reflect on,  more...

Excellence in Internal Customer Service ...ustomers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your internal customers not only helps your organization to survive and prosper, but also has the added benefit of motivating your employees, meeting their needs, and promoting a satisfying environment to work within. Managers and supervisors with responsibility for  more...

Identifying Your Customer s Expectations ...tomer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think that the additional efficiency of the automated  more...

Bridge The Expectations Gap ...es of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's advertising is making promises that your employees can't keep, no matter how hard they try.  more...

Working Collaboratively Communicate Your Goals Working Collaboratively: Communicate Your Goals, is the tenth of fourteen courses in this curriculum. After the completion of this course you will be able to list the guidelines for communicating your needs and identify guidelines on how to give and receive feedback. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by  more...

Introduction to Project Process Groups and Initiating a Project In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this  more...

Coping with Criticism and Feedback We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with  more...

Effective Feedback for Employees and Colleagues Simulation ...gative reactions, individuals must be aware of how others receive and employ feedback and learn the process of providing effective critiques. The Effective Use of Feedback for Employees and Colleagues Simulation will provide participants with the opportunity to develop the skills necessary to effectively communicate feedback to their employees, colleagues, and bosses and overcome barriers  more...

Effective Use of Feedback for Teams Simulation ...at peak level. As a team leader, your ability to give and receive feedback will seriously impact the effectiveness and success of your team. Without a clear understanding of team dynamics and how to communicate feedback effectively to inspire and motivate, your efforts to manage your team could flounder. The Effective Use of Feedback for Teams Simulation will provide you with the opportunity to  more...

Optimizing Email at Work In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in  more...

Strategies for Transitioning into Management ...s for becoming an effective manager. Specifically, you'll receive tips on hitting the ground running, including how to prepare for the transition into management, develop management tactics and measure your management success. In addition, you'll develop techniques for facing the realities of management, such as understanding the impact of the Information Age on your management role, working  more...

Succession Planning Overview ...e key concepts that compose succession planning. You will receive a general overview of how to assess your key leadership and talent needs. You will also discover the various methods to succession planning. Your understanding of succession planning will help your organization succeed even when key people leave their present positions. Managers, executives, succession planners (consultants), and  more...

Employee Benefit Programs HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the  more...

Lean Logic ...ciples that may be foreign to you. In this course, you'll receive an explanation of lean manufacturing logic and learn about its evolution, definition, philosophy, and critical principles. In Lesson 1 you'll uncover what lean is and what it isn't, how it came to be, and what foundational premises exist. In Lesson 2 you'll examine the lean principles of value, flow, pull, and perfection that  more...

HIPAA Electronic Health Data Transactions ...care for patients, process insurance claims, and send and receive payments for health services. By using a single set of standards for exchanging electronic data, health care organizations can share health information more quickly and at a lower cost. This course is designed to help the learner comprehend the implications of implementing HIPAA data transaction rules. The course includes a  more...

HIPAA Securing Protected Health Information ...ng electronic data, healthcare organizations can send and receive health information more quickly and at a lower cost. However, standardizing the electronic "language" of healthcare data creates a threat to a patient's privacy rights. The law includes specific safeguards for patients' health information. The law that establishes these rules does not place any specific requirements on employers.  more...

Visual Basic 6 0 Advanced Enterprise Client Server Dev Part II This course investigates advanced concepts and technologies that will help you develop more capable and reliable client/server applications with Visual Basic. It discusses the attributes of interfaces and the concept of an interface as a contract. It examines the basic IUnknown interface, the creation and implementation of abstract classes and multiple interfaces, and the fundamentals of the  more...

Document Exchange in Microsoft BizTalk Server 2000 To explain how to manage and configure document exchange using BizTalk Server 2000 IT professionals and administrators seeking to gain competency in the use of Microsoft BizTalk Server 2000; candidates for Microsoft exam 70-230: Designing and Implementing Solutions with Microsoft BizTalk Server 2000, Enterprise Edition  more...

Configuring Communication Services - Linux The Configuring Communication Services WBT describes the concepts of configuring the Linux network and communication services. It provides an overview of the TCP/IP network that forms the basic platform for Linux networking, and discusses network programming in terms of building a connection to the Linux server and configuring and troubleshooting the various network services under Linux. The  more...

TCP IP Applications This WestNet e-Learning module introduces the protocols and applications built upon the TCP/IP components, which logically form the Open Systems Interconnection (OSI) model Application Layer.  more...

Internet Client Infrastructure and Applications To identify the client components required to connect to an Internet or intranet Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net  more...

Cisco Catalyst Switches and IP Communicator To configure a switch port to receive voice and data traffic on different VLANs and install and configure Cisco IP Communicator with Cisco CallManager to make IP Phone calls from the PC. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Cryogenic Safety ...ed to the extreme cold of cryogenic materials they should receive treatment immediately to prevent permanent injury. In the event that an individual inhales cryogenic materials, he should seek immediate attention to prevent serious injury or death. Cryogenic materials are stored in specially designed containers known as dewars. This course explains how to recognize different types of cryogenic  more...

Storm Water Pollution Prevention This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes.  more...

QuickBooks 2003 - Basic Accounting General end-user audience with beginning to intermediate PC skills.  more...

Getting Started with Outlook 2002 The Getting Started with Outlook 2002 WBT is the first course in the Office XP: Outlook 2002 curriculum. This course introduces the Outlook 2002 environment and describes its various features. It also provides students hands on training of the concepts and processes involved in managing e-mails, contacts, and other information, using Outlook. Additionally, this course guides students to  more...

Advanced Features of Outlook 2002 The Using Advanced Features of Outlook 2002 WBT is the second course of the Office XP: Outlook 2002 curriculum. It provides users with an in depth knowledge of customizing the Outlook 2002 interface and its various features based on individual requirements. It also provides students hands on training about the concepts and processes involved in using MS Outlook 2002 with the Exchange server and  more...

Instant Text and Unified Messaging in Outlook 2007 ...d text messaging to mobile devices. It also allows you to receive and listen to voice mail messages in your inbox, and send and receive faxes directly to and from your inbox. This course explains how to configure and implement IRM. It also discusses how to send and receive instant and text messages and faxes from your inbox, and how to configure Outlook for voice mail. Personnel at all levels  more...

Sending and Receiving Messages in Outlook 2003 To demonstrate how to send and receive messages in Outlook 2003 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Outlook 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003; end-users seeking basic IT certification, such as ECDL, ICDL, IC3, or an equivalent  more...

Working in Outlook 2003 from Multiple Locations To demonstrate how to work remotely, work offline, and work in Cached Exchange mode in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Intro to Outlook 2003 The Introduction to Outlook 2003 course is the first course in the Microsoft Outlook 2003 curriculum. This course introduces the Microsoft Outlook 2003 environment and describes its features. The course provides the students hands on training on the concepts of configuring e-mail accounts for composing, customizing, sending and receiving e-mail messages. The course also teaches the students to  more...

e-Mail and Browsing During the last century, the telecommunications industry underwent many technological changes that improved the way in which we interact with each other. However, if we measure the impact of all these technologies, the Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides  more...

Advanced Features of MS Project 2000 This is the second course in the Project 2000 curriculum. It acquaints the students with the advanced capabilities of Project 2000. It enables students to plan, create and assign tasks and resources. It also enables students to manage and generate project reports, and access risks. Additionally, it enables students to use Project Central 2000 for communicating information and managing the Project  more...

HIPAA Portability This course provides an overview of the basic requirements needed to understand and comply with HIPAA portability rules. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) prohibits discrimination by group health plans based upon the health status of an individual. It sets mandated standards for the portability and availability of health care including standards for  more...

Novell GroupWise 6.5 User Fundamentals This course is the first part of a two-part series. The course will focus on using the GroupWise 6.5 client to send receive and manage messages. It will also explain how to perform personal calendaring by creating appointments tasks and reminder notes. In addition the course will cover address book management and general GroupWise client skills.  more...

Microsoft Windows 98 for End-Users Intermediate Microsoft Windows 98 is an operating system a computer program that controls the basic operation of your computer and the programs you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this Intermediate course build on your knowledge  more...

CIW Internetworking Professional Part 4: Network Management This is the fourth course in a five part series that will provide instruction on the features of network management. This course will provide an overview of management functional areas and the network management model. It will also introduce the features and functions of SNMP. The student will learn how to install and configure SNMP and SNMP agents. This course will also introduce the features and  more...

MS Office 2000: Outlook for Professionals I This course introduces the student to the different components of Outlook 2000. The student will learn how to send and receive mail messages. The course also teaches the student to work with Contacts, Calendar, Notes and Journal.  more...

Novell GroupWise 5 User Fundamentals This Skill Builder course is intended for end users who plan to use Novell GroupWise 5 to send and receive electronic mail organize messages schedule meetings create and use rules.  more...

Web Site Security: Messaging, Servers, and Viruses This course is the second course in a two-part series on Web Site Security. This course will give students the skills and knowledge to identify and prevent more tactical security risks and measures. Students will learn how to implement message security via Pretty Good Privacy (PGP) a de facto messaging security standard. They will also learn how to identify and minimize security risks associated  more...

CIW Internetworking Professional Part 4: Network Management This is the fourth course in a five part series that will provide instruction on the features of network management. This course will provide an overview of management functional areas and the network management model. It will also introduce the features and functions of SNMP. The student will learn how to install and configure SNMP and SNMP agents. This course will also introduce the features  more...

Microsoft Internet Explorer 4.0 Fundamentals This course is intended for end users who are looking to use the fundamental capabilities of Microsoft Internet Explorer 4.0. End users will learn to access sites on the Internet; send and receive e-mail messages; download and save files from the Internet; access various news groups and search for information on the Internet.  more...

Stress Management: Fundamentals for Managers Stress Management: Fundamentals for Managers prepares participants to identify the warning signs of excessive stress and identify its personal social and professional sources. Armed with proven techniques for combating stress participants are able to take appropriate action to reduce its presence in their lives. They also receive guidance on spotting employees who are battling stress and helping  more...

Lotus Notes R5: Messaging and Working Remotely This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas replicate mail and set up a machine for replication.  more...

Advanced Features of Flash 4.0 One of the most important features of Macromedia's Flash 4.0 is its programming capabilities. Flash enables the student to create movies that are dynamic have machine-calculated properties and can respond to user input. Movies can be used to send raw data to the server side applications and scripts and receive data from them. Flash 4.0 provides tools that help create truly advanced movies and  more...