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Received Training Seminars and Classes
From Serebra Learning Corporation
Business In Sight Series: Account Ability
   ...aterhouseCoopers this unique and award winning course has received the Xebec approach to meet new accounting standards with a new graphical look and feel. Set in the context of a detective thriller featuring private eye Philip Maclow, the drama helps students get to grips with a seven step approach to interpreting financial statements including concepts such as profitability, growth and more...ITIL Service Level and Capacity Management
...ain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). more...An Essential Guide to Giving Feedback
...there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback more...Implementing CGI using PERL 5
This is the second course in the CGI/PERL curriculum. It introduces the users to fundamentals of CGI/PERL programming. The course describes how to implement CGI using PERL to develop Web based applications and process HTML forms. Web programmers, who want to integrate HTML forms with WEB databases, and process HTML form values. more...How Ethernet Works
In this WestNet e-Learning module, we will explore Ethernet Frame Format, Fast Ethernet, Gigabit Ethernet, Switched Ethernet Configurations, and VLANs. more...Lotus Notes 6 End User Using the Calendar and To Do List Features and TeamRoom Collaboration
To introduce the student to the Calendar, To Do List, and TeamRoom collaboration Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes more...
From 123-CBT Computer Based Training
Organizational Skills Managing Information
 ... Appropriately categorize and act on information received via paper, e-mail, and voice mail. Use innovative reading and note-taking techniques to improve information comprehension. Use association, personalization, and mnemonics to enhance information retention and recall. Manage incoming information to more...Advanced Interpersonal Communication Communicating with Co-Workers
...ufacturing Division. It has been over two years since you received a pay increase, and you have requested this meeting to negotiate a raise. In preparation for this meeting, you analyzed what other Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of his personality the affect his interactions with his more...Customer Relationship Mgt Implementing CRM
...h revenue down in three of the past four years, the Board received a proposal from The Glen's marketing staff outlining why the implementation of a CRM system would help focus marketing efforts and help build relationships with clients and potential clients. Intrigued by the proposal, the Board of Directors agreed to investigate the possibility of implementing CRM. Your goal for the simulation more...Workplace Aggression Defusing Aggressive Situations
...alled this meeting because of several complaints you have received about Dean's erratic and disrespectful behavior. Yesterday, Kimberly Coss, one of Dean's employees, came to you and said she was verbally attacked by Dean after attempting to answer one of his questions. Unit 3: Handling a Violent Incident (0.5 - 1 hour) Understand the importance of handling a violent more...Decision Making Problem Solving Decision Making Fundamentals
... your company's Finance and Marketing Directors. You have received an offer from an Asian manufacturer to buy your Phone Equipment Line. You need to make a decision to sell or keep the line given certain time constraints. Unit 3: Team Decision Making (0.5 - 1 hour) Understand the importance of group decision making. Determine who is responsible more...Leadership Development Motivation
... In this simulation, your Customer Service Manager has received feedback from sales representatives and several customers. They are regarding the attitude of an employee in the Technical Support Department. Unit 3: Motivating an Overachieving Employee (0.5 - 1 hour) Identify the three major methods of redesigning a job. Use job rotation, job more...Coaching Building Relationships
In Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your more...Project Teams Applying Team Building Techniques
...CA software. Nancy Hurst, a Customer Service Manager, has received numerous complaints about the lack of compatibility between MECA and other hardware and software. Eric Jenkins, a Marketing Coordinator, has also run into problems competitively marketing this outdated software against the newer software offered by Icon's competitors. Mildred Parcells, the team leader, is trying to determine more...Brand Management Managing Brand Equity
...es numbers. Account Executives report that retailers have received a number of requests for Icon to make extensions of the Carb-X name. Your idea is to create an energy bar, tentatively named Carb-AR, which will include essential nutrients, taste great, and be available at a reasonable price. At prior meetings your team has tentatively approved your idea. If you are successful, your team has more...Telephone Skills Handling Difficult Calls
This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and more...
From Backup Training Corporation
Use of Force
From zero to deadly force in a heartbeat. Ed Nowicki explains the "Use-of-Force" matrix in a hands-on manner that is as close as you can get to reality in a CD-ROM format.
Use of Force ( 8-hour course ) Instructed by Ed Nowicki
From zero to deadly force in a heartbeat. Ed Nowicki explains the "Use-of-Force" matrix in a hands-on manner that is as close as you can get to reality in a CD-ROM more...
From JCS Computer
Peachtree online
...pletion. Cancellation policy: Course cancellation must be received in writing 5 days prior to course date to be eligible for refund and are subject to a $50 administrative fee. This class may be rescheduled with no administrative fee.
1.5 hour blocks $99.00
When you sign up for class ask for your internet 10% discount on support contracts.
View Calendar for dates www.jcscomputer.com
Click more...
From Teach Me IT
Implementing CGI using PERL 5
The Implementing CGI using PERL 5 WBT is the second course in the CGI/PERL curriculum. It introduces the users to fundamentals of CGI/PERL programming. The course describes how to implement CGI using PERL to develop Web based applications and process HTML forms. After completing this course, users will be able to:
List the features of CGI
List the common web servers
List the features of the more...
From Telework Collaborative
Understanding Telework An Online Course for Employees
   ...ve teleworkers. The State of Arizona Telework Program has received several dozen local and national awards for innovation and replicability and serves as a model for other employers. John has actively promoted telework in Arizona, across the nation and overseas by assisting hundreds of organizations to implement telework programs. John is co-founder and past-president of the Arizona Telework more...
From F+W Publications, Inc.
Advanced Story Writers Workshop from Writers Online Workshops
...he completion of this workshop, you will have written and received feedback on four original short stories of up to 3,000 words each.
Throughout the workshop you will be able to participate in asynchronous discussion with the instructor and the class in Lecture Hall, unmoderated students-only discussion in the Student Union, and group critique sessions with other workshop members in the more...Advanced Article Writers Workshop from Writers Online Workshops
...he completion of this workshop, you will have written and received feedback on four original nonfiction articles of up to 3,000 words each.
Throughout the workshop you ll be able to participate in asynchronous discussion with the instructor and the class in Lecture Hall, unmoderated students-only discussion in the Student Union, and group critique sessions with other workshop members in the more...Advanced Novel Writers Workshop from Writers Online Workshops
...you ve completed this workshop, you will have written and received feedback on 200 pages of your novel manuscript.
Throughout the workshop you ll be able to participate in asynchronous discussion with the instructor and the class in Lecture Hall, unmoderated students-only discussion in the Student Union, and group critique sessions with other workshop members in the Critics Corner.
There more...Advanced Poetry Writing Workshop from Writers Online Workshops
...he completion of this workshop, you will have written and received feedback on six original poems of 25-30 lines each.
Throughout the workshop you ll be able to participate in asynchronous discussion with the instructor and the class in Lecture Hall, unmoderated students-only discussion in the Student Union, and group critique sessions with other workshop members in the Critics Corner.
more...Advanced Memoir and Nonfiction Book Writers Workshop from Writers Online Workshops
...you ve completed this workshop, you will have written and received feedback on 140 pages of your book manuscript.
Throughout the workshop you ll be able to participate in asynchronous discussion with the instructor and the class in Lecture Hall, unmoderated students-only discussion in the Student Union, and group critique sessions with other workshop members in the Critics Corner.
*NOTE: A more...
From Technical Presentations
Hazard Communication: A Retraining Program
 ...received Hazard Communication training but need a refresher. The course covers the general training requirement under the "Right to Know" standard. Workers will learn how exposure occurs and how to protect themselves. The course also explains how to read and understand labels and Material Safety Data Sheets, how to clean up properly, and how to respond to minor injuries with proper first more...
From Compliance Solutions
8-Hour HAZWOPER Training Online
The On-Line 8-Hour HAZWOPER Annual Refresher
Course provides a convenient way for employees to meet OSHA required annual
refresher training for individuals who have completed the initial 24 or 40-Hour
HAZWOPER course. Mandated training can be found in 29 CFR1910.120. Workers
attending this course will cover 19 separate course topics including health and
safety procedures, and personnel more...
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