Microsoft Outlook 2002 Level 1 This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending, receiving, and managing e-mail messages; creating contacts; using the Calendar to schedule appointments; and understanding and using tasks. more...
Outlook 2000 Level 1 This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; and understanding and using tasks. more...
Outlook 2000 Proficient This comprehensive course teaches students both the basic and more advanced features found in Microsoft Outlook 2000. Skills taught include sending, receiving, and managing e-mail messages; using the Calendar; understanding and using tasks; exploring contacts and the Journal; and integrating Outlook and Office. more...
Advanced Claims Billing and Coding Practicum This course is designed for advanced medical billing and coding students that need practice in current applications such as electronic claims submissions, HIPAA claims issues, receiving sample claim reports, and the new Terrorism billing and coding requirements. more...
Phone Skills : Essential Phone Communication Skills In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare for phone calls both physically and mentally by polishing your telephone persona, relaxing and focusing on success. It more...
The Professional Teller: Working with Money The Professional Teller: Working with Money offers the student an overview of the various features of money, the different forms of currency, and how money is packaged. The program also covers how to handle money by using the processes for paying and receiving cash. In addition, the program instructs the student how to organize and secure a drawer, as well as how to distinguish between real and more...
The Professional Teller: Handling Customer Accounts The Professional Teller: Handling Customer Accounts the student will learn how to recognize the different types of account ownership, how account ownership can be reassigned, and who must sign for any transactions on any given account. The student will also learn how to differentiate between checking and savings accounts, the four types of deposits you will receive, and the steps you should take more...
The Basics of Listening ...e message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak more...
Coping with Criticism and Feedback ...ept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is given. Finally, you will learn how to make positive use of the feedback more...
Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a more...
Giving Feedback A Manager s Guide The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the more...
Managing Upward Relationships Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall more...
Sarbanes Oxley Whistleblower Protection ...nies to adopt a code of business ethics and protocols for receiving and reviewing reports of ethical wrongdoing. More importantly, the Act enforces compliance by making both corporations and individuals accountable for their actions via administrative, civil, and criminal enforcement mechanisms. In this course, you'll learn about the key whistleblower provisions of the Sarbanes-Oxley Act, the more...
HIPAA Implementing Privacy Rules The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that more...
OS 390 REXX Programming Fundamentals ...utput (I/O) operations are discussed. REXX facilities for receiving arguments and returning results are analyzed. REXX instructions and interfaces used to read and write information from disk files are also examined. In addition, the Program Stack, buffers, and the use of REXX instructions to control data movement onto and off of a Program Stack are explored. Students will be able to develop a more...
OS 390 REXX Program Development ...utput (I/O) operations are discussed. REXX facilities for receiving arguments and returning results are analyzed. REXX instructions and interfaces used to read and write information from disk files are also examined. In addition, the Program Stack, buffers, and the use of REXX instructions to control data movement onto and off of a Program Stack are explored. Students will be able to develop a more...
Oracle 11i Procure-to-Pay Fundamentals Part 3 This course provides an understanding of the Procure-to-Pay cycle and key implementation issues in Oracle Purchasing, iProcurement and Payables applications. This course covers creation and security of documents. This course will prepare student's to make basic implementation decisions involved in launching the Procure-to-Pay process. Learners will learn how these applications fit into Oracle's more...
Workplace Security Awareness ...red in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify general security guidelines and best practices recall how to more...
Advanced Features of Outlook 2002 The Using Advanced Features of Outlook 2002 WBT is the second course of the Office XP: Outlook 2002 curriculum. It provides users with an in depth knowledge of customizing the Outlook 2002 interface and its various features based on individual requirements. It also provides students hands on training about the concepts and processes involved in using MS Outlook 2002 with the Exchange server and more...
Intro to Outlook 2003 The Introduction to Outlook 2003 course is the first course in the Microsoft Outlook 2003 curriculum. This course introduces the Microsoft Outlook 2003 environment and describes its features. The course provides the students hands on training on the concepts of configuring e-mail accounts for composing, customizing, sending and receiving e-mail messages. The course also teaches the students to more...
Outlook 2003 Proficient User The Outlook 2003 Proficient User course is the second course in the Microsoft Outlook 2003 curriculum. This course guides the students to use the Outlook Calendar for scheduling activities, appointments, events, and meetings. It also teaches the students to store and manage information by creating tasks and notes, recording events in the journal, and creating rules. Further, the course provides in more...
Lotus Notes 6 - Moving to IBM Lotus Notes 6 ...Address book. They are also given instruction in creating receiving and managing messages and working with the Calendar - for example tracking meetings - and the To Do list. The course then offers a unit on the management of databases discussions and the personal journal a unit on the use of Search tools and the organization of information using bookmarks and a unit on the features of document more...
Microsoft Internet Explorer 3.0 Fundamentals This Skill Builder course introduces the basics of the Internet and Microsoft Internet Explorer 3.0. End Users will learn to use the capabilities of Microsoft Internet Explorer for accessing sites on the Internet; sending and receiving e-mail messages; downloading and saving files from the Internet; accessing various news groups and searching for information on the Internet. more...
SAP R/3 SD Order Processing - Rel 4.x Within the Sales and Distribution module this course will help you to understand the stages involved in the ordering cycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders. more...
Outlook 2000 Expert User ...New Fax Wizard options.
Select an answer mode option for receiving a fax.
Identify custom fax features.
Set up Newreader.
Subscribe to a newsgroup.
Identify newsgroup message features.
Post a message to a newsgroup.
Schedule an online meeting by using NetMeeting.
Schedule a time to watch a Net Broadcast.
Unit 2: Sharing Information
Duration: 1 - 2 Hour(s)
Identify the more...
Consulting Skills Serving as an Internal Consultant ...e supervisors, and determined that many customers are not receiving their orders on time, which is costing your division sales and customer loyalty. You have also discovered that the warehouse relies on hard copies of purchase orders instead of using an electronic inventory management system. You have developed a proposal for proprietary software that will allow your company to track inventory. more...
SAP R 3 v4 0 MM Warehouse Management Course Overview
This course is designed to provide foundation skills for the effective use of R/3 WM (Warehouse Management) for all employees whose duties involve procedures and tasks which exploit or interface with WM. This course shows the basic principles of R/3 Warehouse Management and shows how to post goods movements in the WM system. It describes how to carry out a physical inventory and more...
Lotus Notes 6 Moving to IBM Lotus Notes 6 ...ddress book. They are also given instruction in creating, receiving and managing messages, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of more...
Oracle 11i Procure to Pay Part 1 ...O) tasks that you can perform with Purchasing.
Identify receiving tasks that you can perform with purchasing.
Identify tasks to manage invoicing and payments with Payables.
Identify uses of integrating Purchasing with other Oracle products.
Identify uses of integrating Purchasing with various Oracle products.
Differentiate between the three Purchasing open interfaces.
Unit 2: more...
Building Scalable Cisco Internetworks Part 4 ... in Border Gateway Protocol (BGP).
Identify benefits of receiving a default route from each provider.
Identify guidelines for migrating to a new routing protocol.
Identify considerations for planning for new IP address allocation.
Identify considerations for configuring a passive interface.
Identify the steps in the route filtering process.
Audience:
This course is recommended more...
Oracle 11i Procure to Pay Part 3 ...
Create a catalog quotation.
Identify features of the receiving process and receipt routing.
Identify methods to process receipts.
Create different types of receipts.
Identify features of various security and access levels for documents.
Create a position.
Add a position to a position hierarchy.
Identify invoicing and payment tasks that you can perform with Payables.
Match more...
Outlook XP Expert User ...ges. Identify options available when sending and receiving messages. Identify the characteristics of e-mail security and encryption options. Specify the security zone that you want Outlook to apply to messages. Obtain a digital certificate. Add a digital signature to a message. Swap digital certificates with another user. Send an more...
CIW Enterprise Specialist Part 4 EJB Deployment EJB Clients Entity Beans ...ss methods on the bean, passing values into the bean, and receiving return values are covered. Instruction is delivered on removing the bean, as well as examining EJB code that handles exceptions in the client. The mechanics behind entity beans are covered, including the loading and storing of beans, and the use of primary keys with entity beans. Finder methods are also discussed. Learn To: more...
360-Degree Feedback Implementing a 360-Degree Program ... covers how to create training programs for providing and receiving feedback, as well as how to analyze 360-degree feedback results, develop an improvement plan, and present 360-degree feedback results. Learn To Sequence the steps for creating a 360-degree feedback questionnaire. Identify the methods for collecting 360-degree more...
Managing the Expert Managing the Unique Needs of Experts ...l meet with Bruce again three months later. You have been receiving e-mails from Bruce's co-workers complaining of his prima donna attitude. Together, you and Bruce will identify pitfalls of a prima donna attitude and discuss ways to manage it. Unit 2: Expert Power and Politics (0.5 - 1 hour) Sequence the steps for overcoming an expert's misuse of power. more...
Project Teams Applying Team Building Techniques ...ve listening. Follow the steps for receiving feedback. Identify guidelines for expressing yourself clearly. Give feedback to a project team member. Express yourself assertively. Recognize types of power. Simulation Overview: In this more...
Lotus Notes 6 Moving to IBM Lotus Notes 6 ...ddress book. They are also given instruction in creating, receiving and managing messages, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of more...
Achieving Success Without Authority Personal Accountability ...behaviors. Identify guidelines for receiving feedback. Identify steps for running a coaching session. Identify guidelines for effective self-management. Differentiate between accountability and responsibility. Identify guidelines to DIRECT employees toward personal accountability. more...
Certificate in Customer Relations Aim:
To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests.
Target Audience:
People who provide customer contact through meetings & telephone calls and who receive visitors and guests. more...
Email In-depth W Outlook Express 5 6 Need to know more about email? Try Virtual Training Company's tutorial Email In-Depth with Outlook Express. Nan Price will show you all you need to know to set up your own personal mailroom. Not only will she guide you through sending and receiving mail, but she will also help you learn how to include pictures, documents, and videos, and even how to send a fax through email. Learn how to set up more...
Introduction to Outlook 2003 ...g e-mail accounts for composing, customizing, sending and receiving e-mail messages. The course also teaches the students to create and manage contacts, Address Books, and distribution lists.After completing this course, the user will be able to:
list the features of Outlook 2003 that provide enhanced user experience and help in Inbox management
list the features of Outlook 2003 that more...
Outlook 2003 Proficient User The Outlook 2003 Proficient User course is the second course in the Microsoft Outlook 2003 curriculum. This course guides the students to use the Outlook Calendar for scheduling activities, appointments, events, and meetings. It also teaches the students to store and manage information by creating tasks and notes, recording events in the journal, and creating rules. Further, the course provides in more...
MS Outlook 2000 Advanced Features ...d Outlook items and Office files
Manage your messages by receiving notifications and organizing messages
Create rules for sending and receiving messages
Archive messages
Import and export messages
Use Outlook templates for sending e-mail, distributing messages, and creating Outlook items
Create forms in Outlook
Create dynamic views of data on Outlook
Describe different categories more...
Advanced Features of Outlook 2002 ... folders
Organize messages
Create rules for sending and receiving messages
Navigate and customize existing views
Create new views
Import and export data from Outlook
Specify different printing options
Use Outlook with other Office applications
Use Outlook to access the Internet
Use Outlook templates
Create forms in Outlook
Create public folders and provide access to them
Share more...
Introducing Office XP ... folders
Organize messages
Create rules for sending and receiving messages
Navigate and customize existing views
Create new views
Import and export data from Outlook
Specify different printing options
Use Outlook with other Office applications
Use Outlook to access the Internet
Use Outlook templates
Create forms in Outlook
Create public folders and provide access to them
Share more...
Advanced Poetry Writing Workshop from Writers Online Workshops ...eviously completed a poetry writing class or workshop can receiving feedback from a published poet and experience the support and encouragement of an online critique group. At the completion of this workshop, you will have written and received feedback on six original poems of 25-30 lines each.
Throughout the workshop you ll be able to participate in asynchronous discussion with the more...
DOT HM126F: General Awareness and Shipping Papers ...volved in warehouse operations, shipping, transportation, receiving, packing or unpacking hazardous materials. It teaches your workers how to recognize and identify hazardous materials, to know where they may encounter them in their jobs, how to protect themselves, and how to respond in emergency situations. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be more...
DOT HM126F: Safe Work Practices ...volved in warehouse operations, shipping, transportation, receiving, packing or unpacking hazardous materials. It teaches your workers how to recognize and identify hazardous materials, to know where they may encounter them in their jobs, how to protect themselves, and how to respond in emergency situations. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be more...