Online Recognise eLearning - Training Resources
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From Serebra Learning Corporation
Working with Difficult People Recognize Work Styles
...Recognise Work Styles, is the twelfth of fourteen courses in this curriculum. After the completion of this course you will be able to identify reasons why a person may be problematic to work with and select the most appropriate response to individuals who exhibit specific patterns of behavior. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to
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IP Phones and CallManager Configuration
To select the most appropriate IP Telephony endpoints for a Cisco IP Telephony solution and configure Cisco CallManager to support IP Phones using the CallManager Configuration tool IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Cisco Catalyst Switches and IP Communicator
To configure a switch port to receive voice and data traffic on different VLANs and install and configure Cisco IP Communicator with Cisco CallManager to make IP Phone calls from the PC. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Operational information security
To demonstrate secure practices for networked and mobile users, and introduce software piracy and social engineering Business users requiring an introduction to information security best practices
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Training and Facilitation: Negotiation Skills


MAXIM TRAINING The overall aim of this course is to improve your skills in concluding successful negotiations. That is, reaching agreements which both parties are committed to honour and which benefit your organisation.
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Customer Service : Why Care for Customers?


...recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand why customer care is important to you. It
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Customer Service : Who are your Customers?


...recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand who your customers are and what they need
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Customer Service : Preparing for Customer Contact


...recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you prepare for contact with customers so you're ready to
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Customer Service : First Impressions


...recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. First impressions last...and last and last. And it's an uphill struggle to beat
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Customer Service : CARE Brain-teasers


...recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an opportunity for students to test their customer care
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Managing People : Resolving Team Conflicts


...a revolution in the way businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict before it's too late and to
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Managing People : Developing your team


...a revolution in the way businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ... called teams ... and lead them to success. In this course you can examine why its better to lead a team rather than a group of people and what the benefits are for you, the team members and
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Managing Yourself : Are you a Leader?


The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
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Managing Yourself : Strengthening your Position as Leader


The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
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Managing Yourself : Dealing with Stress


Today's manager needs leadership skills. Today's manager must be able to shape people into effective working units ...called teams ...and lead them to success. However leading a team of people and juggling priorities and deadlines can cause you stress. As a leader you need to recognise whether you or your team are suffering from stress, identify what's causing that stress and take action to reduce
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Customer Service : CARE for your Customers


...recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the mnemonic CARE - make Contact, Analyse, Respond and
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From International Career Institute
Advertising Correspondence Course - Certificate and Diploma

...echniques and knowledge. ICI Diploma level qualifications recognise the capacity for initiative and judgment across a broad range of technical and/ or management functions.
What You Receive as a Student
All materials essential for course completion are included in the cost of the course fee. Upon enrolment, students receive:
* Course notes and required reading materials
*
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From SHEilds Ltd
NEBOSH National General Certificate
...ing course, you will have the competence and knowledge to recognise hazards and risks, analyse the significance of human factors such as attitudes and perception, and be able to report to senior management appropriate and cost-effective recommendations.
The NEBOSH National General Certificate is a qualification designed to help those with health and safety responsibilities (e.g. managers,
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From Bytsyz e-Learning
PoVA - Protection of Vulnerable Adults social care level 2

This BYTSYZ online course will enable students to have a clear understanding of the concept of vulnerability and the safeguarding of vulnerable adults in a range of care settings, some of which are regulated under the Care Standards Act 2000. The qualification provides a detailed examination of the Protection of Vulnerable Adults (PoVA) framework and its implementation process.
The study will
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Equality and Diversity level 3

This BYTSYZ online course will enable students to understand the concepts of equality and diversity and enable them to understand peoples' rights and responsibilities in relation to these concepts.
During their study the student will gain an understanding of the values and beliefs that underpin human diversity and learn to identify the range of human characteristics that create such diversity.
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From Skillspride Online Training
Assertiveness Skills
The Oxford English dictionary defines 'assert' as: 'maintain, declare one's claim to rights' and 'assert oneself' as: 'insists on one's rights'. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves readers in realising their own rights and the right of others in the workplace. Practical activities allow
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Counselling Techniques
Managers these days sometimes find themselves in a situation where counseling skills are required. A manager needs to recognise the difference between coaching and counseling in order to change approach and enable the member of staff to sort out their problems. This course aims to introduce the concept of Counseling and develop some of the skills needed for successful Counseling.
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