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ICND2 1 0 Address Space Management ICND2 1.0: Address Space Management Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize the function and operation of NAT and PAT, configure them on a network, and recognize and resolve network translation issues  more...

ICND2 1 0 Transitioning to IPv6 ICND2 1.0: Transitioning to IPv6 Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize the purpose of transitioning to IPv6 and how it operates, and implement IPv6 on a network  more...

ICND2 1 0 VPN and Point-to-Point WAN Connections ICND2 1.0: VPN and Point-to-Point WAN Connections Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize how a VPN operates and is secured, and establish point-to-point WAN connections  more...

ICND1 1 0 WAN Encapsulation and Dynamic Routing using RIP ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize the features and functionality of WAN encapsulation technologies, the characteristics of dynamic routing and RIP, and configure RIP on an IP network  more...

ICND2 1 0 Small and Medium Network Implementations ICND2 1.0: Small and Medium Network Implementations Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize the basic functionality of IOS Software, use the CLI for switch and router configuration in a small network, and recognize the operation and configuration of VLANs and VLAN trunking  more...

ICND2 1 0 Improving Switched Network and VLAN Performance ICND2 1.0: Improving Switched Network and VLAN Performance Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize how to improve the performance and security of switched networks and VLANs  more...

ICND2 1 0 Routing Fundamentals Subnetting and VLSMs ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize how dynamic routing operates and how to use subnetting and VLSMs on large routed networks  more...

ICND2 1 0 Access Control Lists ICND2 1.0: Access Control Lists Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize the types of ACLs and how they operate on a Cisco network, use wildcard masking for address filtering, and implement an extended ACL on a router interface  more...

ICND1 1 0 Switch Optimization Security and Troubleshooting ICND1 1.0: Switch Optimization, Security, and Troubleshooting Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how to optimize a switched LAN, secure it, and troubleshoot common problems  more...

ICND1 1 0 Wireless LANs ICND1 1.0: Wireless LANs Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize the key issues and regulatory drivers of WLANs, how they are implemented and secured, and how to troubleshoot them  more...

ICND1 1 0 Routing and Addressing in the LAN ICND1 1.0: Routing and Addressing in the LAN Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how routing connects networks and how subnets are constructed, determine IP addressing and perform router configuration  more...

ICND1 1 0 Packet Delivery Security and Remote Access on the Router ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how packets are delivered across an IP network, and secure and use routers as DHCP servers and for accessing remote devices  more...

ICND1 1 0 WAN Technologies and Routing ICND1 1.0: WAN Technologies and Routing Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize the features and operation of WANs, the characteristics of static routing, and configure a static route to an IP network  more...

ICND1 1 0 Network Fundamentals ICND1 1.0: Network Fundamentals Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize the basic components, topologies, and functionality of computer networks and how to secure them, and to determine the IP configuration of a PC and local network  more...

ICND1 1 0 Network Communications and Connections ICND1 1.0: Network Communications and Connections Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how TCP and UDP protocols transfer data between hosts, the architecture and functionality of Ethernet LANs, and gather information about network connections  more...

ICND1 1 0 Switched LANs ICND1 1.0: Switched LANs Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how switched LANs operate and resolve key network issues, Cisco IOS software and CLI basic features and functionality, and perform a Catalyst switch startup and configuration for a switched LAN  more...

ICND1 1 0 WAN Encapsulation and Dynamic Routing using RIP ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize the features and functionality of WAN encapsulation technologies, the characteristics of dynamic routing and RIP, and configure RIP on an IP network  more...

ICND1 1 0 WAN Technologies and Routing ICND1 1.0: WAN Technologies and Routing Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize the features and operation of WANs, the characteristics of static routing, and configure a static route to an IP network  more...

ICND1 1 0 Packet Delivery Security and Remote Access on the Router ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how packets are delivered across an IP network, and secure and use routers as DHCP servers and for accessing remote devices  more...

ICND1 1 0 Routing and Addressing in the LAN ICND1 1.0: Routing and Addressing in the LAN Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how routing connects networks and how subnets are constructed, determine IP addressing and perform router configuration  more...

ICND1 1 0 Wireless LANs ICND1 1.0: Wireless LANs Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize the key issues and regulatory drivers of WLANs, how they are implemented and secured, and how to troubleshoot them  more...

ICND1 1 0 Switch Optimization Security and Troubleshooting ICND1 1.0: Switch Optimization, Security, and Troubleshooting Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how to optimize a switched LAN, secure it, and troubleshoot common problems  more...

ICND1 1 0 Switched LANs ICND1 1.0: Switched LANs Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how switched LANs operate and resolve key network issues, Cisco IOS software and CLI basic features and functionality, and perform a Catalyst switch startup and configuration for a switched LAN  more...

ICND1 1 0 Network Fundamentals ICND1 1.0: Network Fundamentals Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize the basic components, topologies, and functionality of computer networks and how to secure them, and to determine the IP configuration of a PC and local network  more...

ICND1 1 0 Network Communications and Connections ICND1 1.0: Network Communications and Connections Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how TCP and UDP protocols transfer data between hosts, the architecture and functionality of Ethernet LANs, and gather information about network connections  more...

ARCH 2 0 Security Services Design ARCH 2.0: Security Services Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To recognize design considerations for firewalls, NAC appliances, and intrusion detection and prevention systems  more...

ARCH 2 0 IPsec and SSL VPN Design ARCH 2.0: IPsec and SSL VPN Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To recognize considerations for designing remote access and site-to-site VPNs  more...

ARCH 2 0 IP Multicast Design ARCH 2.0: IP Multicast Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To identify the IP multicast implementation options, and to recognize design and security considerations for IPs  more...

ARCH 2 0 Enterprise Data Center Design ARCH 2.0: Enterprise Data Center Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To recognize design considerations for the three layers of the data center, ways to scale the data center architecture, and ways to achieve STP scalability and high availability in the data center  more...

ARCH 2 0 Advanced WAN Services Design ARCH 2.0: Advanced WAN Services Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To recognize the features of optical technologies that support advanced WAN design, Metro Ethernet technologies, VPLS, MPLS, and advanced WAN service implementations  more...

ARCH 2 0 Cisco SONA and Cisco Enterprise Architecture Design ARCH 2.0: Cisco SONA and Cisco Enterprise Architecture Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To identify the features of SONA and PPDIOO, to recognize how to design high availability and optimum convergence in, how to identify designs that support the Layer 2 to Layer 3 boundary in; and how to recognize  more...

Managing a Diverse Team ... in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is, including its benefits. It also covers how to prepare to manage a diverse team by understanding key diversity issues and setting  more...

DESGN 2 0 Wireless Networking DESGN 2.0: Wireless Networking Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the architecture, functionality, and deployment considerations of the Cisco Unified Wireless Network, and create a high-level unified network design for an enterprise  more...

DESGN 2 0 Voice Networking DESGN 2.0: Voice Networking Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the components and methods of traditional and IP voice networks, the QoS mechanisms used to improve IP network performance, and design voice support for an enterprise network  more...

DESGN 2 0 Network Security Solutions DESGN 2.0: Network Security Solutions Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the fundamentals of network security and how the Cisco Self-Defending Network supports it, and design a high-level enterprise network security solution  more...

DESGN 2 0 Designing Enterprise WANs DESGN 2.0: Designing Enterprise WANs Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the features and technologies of WAN architectures, and design the WANs for an enterprise  more...

DESGN 2 0 IP Address and Routing Protocol Design DESGN 2.0: IP Address and Routing Protocol Design Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize how IP addressing and routing protocols support the overall network, and create an enterprise IP addressing and routing protocol design  more...

DESGN 2 0 Multilayer Campus Design DESGN 2.0: Multilayer Campus Design Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the fundamentals of multilayer campus design and the factors that influence it, and design an enterprise campus architecture and data center architecture  more...

DESGN 2 0 Network Design Methodology DESGN 2.0: Network Design Methodology Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the principles of SONA and the network design methodology, and document an enterprise network design solution  more...

DESGN 2 0 Structuring and Modularizing the Network DESGN 2.0: Structuring and Modularizing the Network Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the components and operation of the Cisco Enterprise Architecture modules, and apply the Architecture to an existing enterprise network  more...

Motivation and Communication in Six Sigma Teams ...'s tenure. As team leaders, Six Sigma Black Belts need to recognize the stages of team development and choose targeted approaches for optimizing performance at each stage. Throughout all the stages, effective communication is vital for project success. Team communication is often overlooked, and the result can be missed deadlines, confusion, and team frustration if information is not supplied  more...

Six Sigma Process Improvement Six Sigma Process Improvement In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new  more...

Implementing Microsoft Office SharePoint Server 2007 Implementing Microsoft Office SharePoint Server 2007 Microsoft To recognize how to plan, design, and deploy SharePoint 2007 in a corporate environment, and configure and manage sites, users, and groups  more...

Getting Started with WSS Getting Started with WSS Microsoft recognize how to set up SharePoint site, a development computer and utilize the CAML language in WSS 3.0  more...

C 2005 Security C# 2005: Security Microsoft To recognize the different types of security supported by C# 2005 and how they work, and to use them in application development  more...

C 2005 Threading Service Processing and Application Domains C# 2005: Threading, Service Processing, and Application Domains Microsoft To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications  more...

Working with the WSS Object Model Working with the WSS Object Model Microsoft Recognize how to utilize the WSS Object Model to programmatically create and customize features within a WSS site  more...

Features and Solutions in WSS Features and Solutions in WSS Microsoft recognize how to create and deploy Feature and Solutions in WSS 3.0  more...

Working with Lists and List Items Working with Lists and List Items Microsoft recognize how to utilize lists, listitems and libraries in WSS 3.0  more...

Effective Team Communication Effective Team Communication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team  more...

Oracle 11i Project Management and Projects Integration Oracle 11i: Project Management and Projects Integration Oracle To recognize the Oracle Enterprise Project Management Solution products, the integration of Oracle Project with other Oracle e-business applications, and how to define an Oracle Applications set of books  more...

Oracle 11i Organization Period and Calendar Definitions in Oracle Projects Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects Oracle To recognize how Oracle Projects' multiple organization architecture, periods, and calendars are used for structuring and scheduling, and to implement them in an enterprise  more...

Oracle 11i Resource and Role Management Oracle 11i: Resource and Role Management Oracle To recognize the resources and roles in Oracle Projects, how they are used in project management, and to create and assign them  more...

Oracle 11i Oracle Projects and Task Definition II Oracle 11i: Oracle Projects and Task Definition II Oracle To recognize how projects are organized, and create and administer them  more...

ABAP Fundamentals ABAP Fundamentals SAP To recognize the basic features of ABAP, including the workbench and ABAP tools, and to learn how to create a domain, a data element, and a table.  more...

ABAP Programming I ABAP Programming I SAP To create a basic and an interactive report program using ABAP and to recognize how to preform basic object-oriented tasks such as creating and instantiating a class  more...

Fire Safety and Prevention ...tion This course addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire, recognize common fire  more...

Fire and Explosion Hazards Fire and Explosion Hazards This training discusses actions to reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and  more...

Fall Protection or Working at Heights ...oyees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall protection techniques used in general industry, identify fall protection equipment and  more...

Ergonomics in the Workplace ...se is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office and industrial settings. The content in  more...

Emergency Response and Spill Control HAZWOPER Emergency Response and Spill Control (HAZWOPER) This training describes how to respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define "hazardous materials", recognize  more...

Emegency Response in the Workplace ...ine basic terminology associated with emergency response, recognize the presence of hazardous substances in an emergency, specify the risks associated with hazardous substances in an incident, specify the potential outcomes associated with an emergency created when hazardous substances are present, define the role and responsibilities of the Emergency Response Team, identify additional  more...

Electrical Safety Electrical Safety An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall basic rules of electricity as they  more...

Defensive Driving Defensive Driving This one-hour course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements - define defensive driving, recognize accident prevention methods, identify the importance of seat belts, describe the facts  more...

Decontamination HAZWOPER Decontamination (HAZWOPER) This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents  more...

Cryogenic Safety ...d containers known as dewars. This course explains how to recognize different types of cryogenic materials in the workplace and identifies the potential dangers of storing and handling these material incorrectly. It identifies recommended equipment and the standard operating procedures for handling and storing cryogenic materials safely. It also describes the most effective course of action if  more...

Construction Safety Orientation Construction Safety Orientation This course is designed to inform new construction workers and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements - recognize hazards commonly found at construction  more...

Confined Space ...onfined spaces. Learner objectives for this course are to recognize terms commonly associated with confined spaces, distinguish the difference between permit required confined spaces and non-permit required confined spaces, identify hazards associated with confined spaces, recognize signs and symptoms of overexposure, identify equipment needed for confined space entry, specify safe entry  more...

Computer Ergonomics ...se is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers required to work in  more...

Chemical Process Safety ...ed for employees who work at industrial process plants to recognize the potential health and safety implications associated with their job. This course is intended to educate the employee in order to help prevent or minimize the consequences of a catastrophic release of toxic, reactive, flammable, or explosive Highly Hazardous Chemicals (HHC) from a process. The content in this course is  more...

Carcinogen Safety Carcinogen Safety This one-hour course provides instruction on the recognition of hazard, management, usage, and control of cancer-causing agents, called carcinogens. Learner objectives for this course are to: define the terms associated with carcinogen safety, recognize the routes of entry of carcinogens into the body, identify the methods of hazard control in relation to carcinogens, and  more...

Bloodborne Pathogen Awarenss Bloodborne Pathogen Awarenss This course will provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has  more...

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Oracle Database 11g Using Data Types INDEX BY Tables and Cursors in PL SQL Oracle Database 11g: Using Data Types, INDEX BY Tables, and Cursors in PL/SQL Oracle To recognize ways to create user-defined PL/SQL records and INDEX BY tables, and identify the steps for declaring and controlling explicit cursors and cursors with parameters.  more...

Oracle Database 11g Controlling User Access and Managing Schema Objects Oracle Database 11g: Controlling User Access and Managing Schema Objects Oracle To recognize the steps for controlling user access to objects and also for maintaining these objects by dropping columns and adding constraints and indexes.  more...

Oracle Database 11g Data Dictionary Views and Large Data Sets Oracle Database 11g: Data Dictionary Views and Large Data Sets Oracle To recognize the steps for querying data dictionary views to viewsschema objects, and for performing operations on large amounts of data, such as inserting data into multiple tables and merging table rows.  more...

Oracle Database 10g Using Flashback Oracle Database 10g: Using Flashback Oracle To recognize Oracle 10g's Flashback technology and use Flashback features  more...

Oracle Database 10g Miscellaneous New Features Oracle Database 10g: Miscellaneous New Features Oracle To recognize how various new features are used in Oracle 10g  more...

Using PL SQL with an Oracle Server Using PL/SQL with an Oracle Server Oracle To write lexical units in their correct format in a PL/SQL block, perform data conversion in PL/SQL, write PL/SQL anonymous blocks, and recognize the correct structure of a PL/SQL program block  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...Management Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being aware of and managing emotions within your relationships with  more...

Improving Communication in Cross-cultural Relationships ...-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building positive relationships can go far in making cross-cultural communication more effective. This course takes you through some best practices and strategies to help you take your cross-cultural  more...

Working with Difficult People Identifying Difficult People Working with Difficult People: Identifying Difficult People Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of  more...

Oracle Database 11g Getting Started with SQL and PL SQL New Features Oracle Database 11g: Getting Started with SQL and PL/SQL New Features Oracle To recognize the scope and capabilities of enhancements to SQL and PL/SQL, including tools such as SQL*Plus and SQL Developer, and use them to create reports and scripts, browse and manage database objects, find subpatterns, and track dependencies  more...

Oracle Database 11g Using Dynamic SQL and Implementing Performance Improvements Oracle Database 11g: Using Dynamic SQL and Implementing Performance Improvements Oracle To recognize the steps for improving SQL and PL/SQL flexibility, usability, and performance, using dynamic SQL, language enhancements, and a variety of performance enhancements  more...

Oracle Database 11g Using Trigger Data Warehousing and Pivoting Enhancements Oracle Database 11g: Using Trigger, Data Warehousing, and Pivoting Enhancements Oracle To recognize the steps for improving performance, managing scalabilty, enhancing control and processing speed, and reducing network load using enhanced features such as compound triggers, SecureFile LOBs, and PIVOT operations  more...

Oracle Database 11g Using the PL SQL Debugger Collections and Data Warehousin Oracle Database 11g: Using the PL/SQL Debugger, Collections, and Data Warehousin Oracle To recognize ways to utilize the PL/SQL Debugger to analyze your code, identify the uses and benefits of collections, and identify the steps for employing data warehousing enhancements to improve query execution times.  more...

Oracle Database 11g Using SQL to Query Your Database Oracle Database 11g: Using SQL to Query Your Database Oracle To identify the concepts and components of an Oracle Database 11g database, recognize how to retrieve information from it using SQL, and identify the steps for sorting, limiting, modifying, and formatting this information.  more...

Oracle Database 11g Conversion Functions Group Functions and Joins Oracle Database 11g: Conversion Functions, Group Functions, and Joins Oracle To recognize the steps for writing queries that convert data from one type to another, specify conditions, perform calculations on groups of rows or even tables, and return values from more than one table.  more...

Oracle Database 11g Using DDL Views Sequences Indexes and Synonyms Oracle Database 11g: Using DDL, Views, Sequences, Indexes, and Synonyms Oracle To recognize the steps for creating, defining, and dropping tables , manipulating how their data can be viewed, and using schema objects to generate integers, improve queries, and rename tables.  more...

Interviewing Hiring Practices ...ll help managers and supervisors with hiring authority to recognize and avoid discrimination in the recruitment process. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not  more...

Oracle 11i E-Business Suite Introduction Oracle 11i E-Business Suite: Introduction Oracle To identify the main features of 11i E-Business Suite, to perform key navigation tasks, to create a shared entity type, and to recognize the key business flows of 11i E-Business Suite  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence Oracle To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...

Oracle 11i Oracle Workflow Oracle 11i: Oracle Workflow Oracle To identify the components of Oracle Workflow and to recognize the mandatory the optional steps for configuring Oracle Workflow  more...

Oracle 11i Using the Navigator Forms and Online Help Oracle 11i: Using the Navigator, Forms, and Online Help Oracle To define responsibilities and recognize Navigator functionality, enter and work with data using forms, and search for information with Oracle Applications online help  more...

Working with Difficult People How to Work with Manipulative People Working with Difficult People: How to Work with Manipulative People Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they  more...

IATA 3 Packaging IATA 3: Packaging This training course will introduce the packaging requirements of the International Air Transport Association's Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the  more...

IATA 2 Marking and Labeling IATA 2: Marking and Labeling This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

DOT 4 Loading and Storage DOT 4: Loading and Storage This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous  more...

Antitrust - Overview ...enforcing antitrust laws. This course enables learners to recognize the basic provisions of antitrust legislation and how they are enforced. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational  more...

Managing Data and Distributing Reports with Crystal Reports XI Managing Data and Distributing Reports with Crystal Reports XI SAP To recognize how to manipulate data and distribute reports  more...

Reporting Basics with Crystal Reports XI Reporting Basics with Crystal Reports XI SAP To recognize how to create a report in Crystal Reports XI  more...

Windows Vista Security and Performance Improvements Windows Vista Security and Performance Improvements Microsoft To recognize the security and data protection features in Windows Vista  more...

Windows Vista User Experience Windows Vista User Experience Microsoft To recognize the changes to the Windows User interface and new and enhanced Windows applications  more...

Visual Basic 2005 Security Visual Basic 2005: Security Microsoft To recognize the different types of security supported by Visual Basic 2005 and how they work, and to use them in application development  more...

Visual Basic 2005 Threading Service Processing and Application Domains Visual Basic 2005: Threading, Service Processing, and Application Domains Microsoft To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications  more...

Workplace Violence ...xual harassment. This course will enable all employees to recognize the early warning signs of impending workplace violence, and the actions they can take to prevent and reduce workplace violence. This SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do  more...

Problem Solving Determining and Building Your Strengths ...for sharpening and building your skills. You also need to recognize the key barriers that lie in the way of effective problem solving your biases and develop techniques for reducing their impact on your ability to solve problems. This course helps you assess and develop your problem-solving skills, and also aims to help you recognize and overcome several types of bias. The course first takes  more...

Problem Solving Digging Deeper ...help in choosing the best solution. This course helps you recognize the value of honest, fact-based analysis and demonstrates how the application of a few tools greatly assists you when determining the root cause of a problem and the best solution. The course first discusses problem analysis, illustrates steps to follow when analyzing problems, and outlines the tools used for uncovering the  more...

Fundamentals of Internet Explorer 7 Fundamentals of Internet Explorer 7 Microsoft To recognize the basic features of Internet Explorer 7; browse, save, and print content; search for information and get help; and use RSS feeds for dynamic web sites  more...

Sharing and Collaboration in Microsoft Office Enterprise 2007 Sharing and Collaboration in Microsoft Office Enterprise 2007 Microsoft To recognize the sharing and collaboration features of Microsoft Office 2007  more...

Microsoft Access 2007 and Microsoft Publisher 2007 Microsoft Access 2007 and Microsoft Publisher 2007 Microsoft To recognize the new features in Microsoft Access 2007 and Publisher 2007.  more...

New Features for End Users in Microsoft Office 2007 New Features for End Users in Microsoft Office 2007 Microsoft To recognize the new features for end users in Microsoft Office 2007  more...

Conflicts of Interest in the Workplace ... business decisions. In addition to enabling employees to recognize conflicts of interest they may have with their employer, this course will enable decision-makers in organizations to identify potential conflicts of interest and develop policies to help employees understand how to avoid, manage, and resolve conflicts of interest. This course was developed with subject matter support provided  more...

Privacy Information Security ...ect their information to be protected and businesses that recognize the need to make privacy part of their business strategy, are ahead of the game. Many companies have gone to great lengths to protect information using technological advances. However, the ability of a business to protect private information it collects as part of its business is only as strong as its weakest link the human  more...

Planning Business Analysis Communication Monitoring ...g; 2.0 Aligned) Most business analyst professionals recognize the importance of identifying and performing business analysis activities in order to successfully deliver requirements and meet project goals. But what about planning and managing how these business analysis activities are actually performed? A proposed structure and schedule for communications, a requirements management plan,  more...

Quality in a Support Center ...tion can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, and teaches how to apply Service Level Agreement terms  more...

Asbestos Asbestos This course will provide you with information about the serious health hazards associated with exposure to asbestos. It will also address where asbestos is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Accident Investigation and Reporting Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Spill Prevention and Control Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Environmental Management Systems EMS ...ocusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies. International standards covering environmental management are intended to provide organizations with the elements of an  more...

Trenching and Excavation Safety Trenching and Excavation Safety This one-hour course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list factors to consider before trenching and excavation begins, identify the purpose  more...

Signs and Tags Signs and Tags This half-hour course will present basic information about the different accident prevention signs and tags with regard to displaying levels of danger and precautions required. The failure of people, equipment, supplies, or surroundings to behave or react as expected causes most accidents. The content in this course is designed to comply with the intent of the applicable  more...

Slips Trips and Falls ...urse is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list injuries that can result from slips, trips, and falls, identify fall hazards in the work area,  more...

Safe Work Practices Safe Work Practices This course provides information about day-to-day safe work practices and working safely with equipment and hazardous materials. The intent of the course is to enable the learner to identify those practices (the right way to do things) that must be followed that will either eliminate or minimize the potential for injury from workplace hazards. The content in this course  more...

Using Respiratory Protection ...orking with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed; specify the operation, limitations, and capabilities of respirators; identify respirator selection  more...

Toxicology HAZWOPER Toxicology (HAZWOPER) This course focuses on the study of poisons, their safe limits, and their adverse effects on living organisms. While the subject of toxicology is complex, it is necessary to understand the basic concepts in order to make logical decisions concerning the protection of personnel from chemical exposure. The content in this course is designed to comply with the intent of  more...

Radiation Safety Radiation Safety This one-hour course is designed to familiarize you with the health implications associated with ionizing radiation, and measures that can be used to protect you from radiation exposure. There is a significant health risk to workers if radiation sources are not properly controlled. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Facilitative Fundamentals Tools and Techniques ...lp you become a successful facilitator. You will learn to recognize communication style differences. Learning techniques, like paraphrasing and mirroring, will give you ways to clarify and reinforce what you're hearing and make sure everyone in the group is hearing the same thing. Once you've explored the various means of communicating, it's time to take on the challenges of facilitating  more...

Facilitating Difficult Situations ...h stuff in facilitation. In this course you will learn to recognize and deal with the most difficult aspects of facilitating groups. You will explore typical trouble spots, like dealing with side conversations. Discover ways to maintain and channel enthusiasm with high-participation groups and turn around low-participation situations. Learn techniques to help you handle sabotage and  more...

Facilitative Leadership Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations  more...

Powered Industrial Truck Safety Powered Industrial Truck Safety This course is designed for personnel who work with or around a power-propelled truck (a.k.a. forklift) used to carry, push, pull, lift, stack, or tier materials. It will better familiarize the worker with the potential health and safety concerns associated with powered industrial trucks. The content in this course is designed to comply with the intent of the  more...

OSHA 300 Recordkeeping OSHA 300 Recordkeeping This course will cover OSHA's revised recordkeeping requirements, the new recordkeeping forms, and offers a number of opportunities for you to practice classifying a case's recordability. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify forms and information required for OSHA  more...

Office Ergonomics ...se is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in  more...

Mold Awareness Mold Awareness Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are  more...

Material Safety Data Sheets ...cable regulatory requirements. Learner objectives are to: recognize the physical states in which chemicals are commonly found, identify chemical routes of entry into the body, identify the purpose of an MSDS and describe the most common information found on a typical MSDS, define common abbreviations used on an MSDS, locate and interpret specific information found on an MSDS, and specify  more...

Machine Guarding Machine Guarding This course will provide definitions, general requirements, and requirements for different kinds of machinery concerning the Machine Guarding Program. It will provide general discussion of various guarding methods, as well as defining terms associated with machine guarding. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Liquified Petroleum Gas LPG Safety Liquified Petroleum Gas (LPG) Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to  more...

Scaffolding and Ladder Safety ...afety This course is designed to train employees to recognize the hazards associated with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the types of  more...

Laboratory Safety Laboratory Safety This overview course is designed for employees who work in an industrial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify general  more...

Building Positive Support for Change ...the employee too. But employees cannot support change and recognize its benefits without first understanding how it impacts their tasks, processes, or roles. Employees and people in general empowered with knowledge, understanding, and a clear vision of the future state will not only welcome change, but embrace it. In this course, you'll learn about the importance of building a motivating  more...

Industrial Ergonomics ...se is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in industrial work  more...

Indoor Hoisting and Rigging Indoor Hoisting and Rigging This course is designed to educate the worker on the significant safety issues to be considered while moving large, heavy loads associated with today's manufacturing and construction industries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: specify general safety  more...

Hydrogen Sulfide Hydrogen Sulfide This course is designed to provide an awareness of hazards associated with hydrogen sulfide gas as well as methods to detect and minimize exposure to the gas. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize hazardous characteristics of hydrogen sulfide and exposure limits,  more...

Heat and Cold Exposure Management HAZWOPER Heat and Cold Exposure Management (HAZWOPER) This training is intended for personnel who may be exposed to temperature extremes at hazardous waste sites. Heat-related illness is a major hazard, especially for workers wearing personal protective clothing. Cold-related injuries can cause loss of limbs or even death. The content in this course is designed to comply with the intent of the  more...

Hazardous Materials in the Workplace ...ify the factors that influence how spills are controlled; recognize where spills are likely to occur; identify possible responses to a release; specify potential outcomes of using inappropriate control methods; define the primary and secondary goals of spill control; define the terms containment and confinement; specify the recommended procedures for spill and leak response; specify the proper  more...

Hazardous Materials Handling and Storage Hazardous Materials Handling and Storage This course covers information about drum handling, compressed gas cylinders, flammable materials, slings, safe lifting techniques, and safe handling procedures. The intent of the information is to familiarize the learner with safe work practices necessary to prevent injury while handling materials and equipment in the workplace. The content in this  more...

Forklift Safety Awareness ...icable regulatory requirements. Learner objectives are to recognize general engineering and capacity principles associated with forklift safety; identify factors that lead to forklifts tipping over; distinguish between safe and unsafe forklift operations; describe the differences between driving an automobile and a forklift; identify general loading and unloading principles associated with  more...

Understanding Organizational Ethics Understanding Organizational Ethics An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to  more...

Creating a Plan ...nd. Approaching your career proactively and being able to recognize opportunities to move ahead are key to smart career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals. This course guides you through the process of taking stock of your present situation and determining the best way ahead. It starts with taking inventory  more...

Leveraging the Performance Appraisal ...advance your career. Unfortunately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and refuse to see the appraisal as a career enhancement tool. This course explains the value of learning how to manage the  more...

Taking Control of Your Stress Taking Control of Your Stress In 'Occupational Stress,' Stephen Palmer wrote 'Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it  more...

Communicating in Sales Teams ...recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the  more...

Sales Math 101 Developing a Sales Plan for Success ... the most of each hour of your day. You will learn how to recognize the value of your time, and how to manage it, so as to maximize your return on the time you invest in your business (your ROTI). This course presents a series of mathematical tools that can be used to quantify a sales plan for success, and a time management model for getting the greatest return on the most important asset any  more...

Designing an Application Solution for SQL Server 2005 Designing an Application Solution for SQL Server 2005 Microsoft recognize how to design and build a database model and a physical database, and how to secure it  more...

Designing Database Objects Designing Database Objects Microsoft recognize how to design database objects according to your requirements  more...

Programming with SQL Server 2005 Programming with SQL Server 2005 Microsoft recognize how to implement SQL Server 2005 programming features to work with database data  more...

Using XML Using XML Microsoft recognize how to use, implement, retrieve and manipulate XML data in SQL Server 2005 using XQuery language  more...

CLR Integration CLR Integration Microsoft recognize how to use CLR integration in SQL Server 2005 to create, implement and work with data, and how to execute .NET assemblies to achieve this  more...

Database Testing and Code Management Database Testing and Code Management Microsoft recognize how to implement version control, unit testing and performance benchmarking and improvements in SQL Server 2005  more...

Developing Applications that Use SQL Server Support Services Developing Applications that Use SQL Server Support Services Microsoft recognize how to develop and deploy SQL Service Support solutions with Notification Services and Service Broker  more...

Developing Applications that Use SQL Server Business Intelligence Services Developing Applications that Use SQL Server Business Intelligence Services Microsoft recognize how to implement Reporting Services to generate reports and Integration Services to manipulate data according to your requirements  more...

Database Deployment and Data Distribution Database Deployment and Data Distribution Microsoft recognize how to design, deploy and utilize database deployment and database distribution solutions  more...

Designing Access to SQL Server Data Designing Access to SQL Server Data Microsoft recognize how to design and utilize data access technologies to manage SQL Server and access SQL Server Data  more...

Designing Efficient Application Access Designing Efficient Application Access Microsoft recognize how to efficiently utilize client libraries for database access using automation management objects, server Network Interface and MARS for queries and row management  more...

Designing Queries in SQL 2005 Designing Queries in SQL 2005 Microsoft recognize how to design and execute queries in SQL Server 2005, utilizing XQuery and the XML Data Modification Language  more...

Designing a SQL Server 2005 Cursor Strategy Designing a SQL Server 2005 Cursor Strategy Microsoft recognize how to design and implement an appropriate cursor strategy in SQL Server 2005  more...

Designing a SQL Server 2005 Transaction Strategy Designing a SQL Server 2005 Transaction Strategy Microsoft recognize the different levels of isolation and granularity to manage concurrency and execute a transaction strategy in SQL Server 2005  more...

SQL Server 2005 Error Handling Techniques SQL Server 2005 Error Handling Techniques Microsoft recognize how to design code for validating input, for error handling and for user-defined messages in SQL Server 2005  more...

Optimizing Query Performance and Index Strategies Optimizing Query Performance and Index Strategies Microsoft recognize how to optimize query performance and indexing strategies in SQL Server 2005  more...

Optimizing Storage in SQL Server 2005 Optimizing Storage in SQL Server 2005 Microsoft recognize how to optimize database storage and SQL Server performance  more...

Scaling Applications and Resolving Performance Issues Scaling Applications and Resolving Performance Issues Microsoft recognize how to scale out applications to enterprise level and troubleshoot and identify performance issues that result  more...

Managing Database Data in a SQL Server 2005 Environment Managing Database Data in a SQL Server 2005 Environment Microsoft To recognize how to create and deploy SSIS packages, and enforce data quality and data integrity in a SQL Server 2005 database  more...

Employee Sexual Harassment Awareness ...participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually harassing in the workplace. Participants will also learn about courses of action available to victims, as well as the rights of employees, and the responsibilities of employers relative to sexual harassment in the workplace. This one-hour course can help your company demonstrate its  more...

Managing Data Between Servers and Databases Managing Data Between Servers and Databases Microsoft To recognize how to manage change, configure and work with linked servers, and manage and tune replication in SQL Server 2005  more...

Introduction to the Service Desk ...a Service Desk. This is because most IT service providers recognize the value and necessity of a Service Desk for their internal and external customers. Service Desks are an integral point of contact in organizations for addressing IT service-related issues, concerns and questions, and it's essential they are set up properly in order to achieve customer satisfaction and organizational  more...

Leading Change ...u lead the change through to completion It's important to recognize that your role is to support individuals through the transition and remove obstacles that can hinder a smooth transition from one process to another. This course provides you with strategies for leading changes within an organization, including effective approaches to introducing and communicating change. It also provides  more...

Basic Acct Principles and Framework Basic Acct. Principles and Framework Accounting and finance are the universal languages of business, and their functions form the core of most organizations. The accounting function sets up the bookkeeping system, monitors it, prepares and presents the financial statements to management, and interprets them as needed. Bookkeeping is a part of the accounting function and involves the  more...

The Impact of Situation Style When Communicating with Diplomacy Tact The Impact of Situation & Style When Communicating with Diplomacy & Tact Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and  more...

Cash Flow Mgmt Essentials for Non-financial Professionals Cash Flow Mgmt. Essentials for Non-financial Professionals Cash flow management involves monitoring, analyzing, and adjusting your business's cash flows to maintain a steady flow of cash available for your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while  more...

Principles of Acct Finance for Non-financial Professionals Principles of Acct. & Finance for Non-financial Professionals Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and  more...

Using Business Etiquette to Build Professional Relationships ...establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and establish creditability, both of which are essential for your reputation. This course demonstrates how to put business etiquette to work for you. You'll learn how to make a positive first impression by practicing the appropriate code of behavior. The course also  more...

Value Stream Mapping in Lean Business Value Stream Mapping in Lean Business Processes are a part of every business. It is important to graphically depict these processes so areas of waste can be identified and eliminated, creating a more efficient, profitable, and lean organization. This course will enable the learner to create and interpret both current and future-state value stream maps and to recognize how a value stream map  more...

Implementing Deploying Workflows Implementing & Deploying Workflows Microsoft Recognize how to create, customize, implement and deploy Windows Workflows.  more...

Creating Web Parts for WSS Creating Web Parts for WSS Microsoft Recognize how to create, customize and deploy various Web Parts in WSS 3.0  more...

Extending WSS with Net Components Extending WSS with .Net Components Microsoft Recognize how to manage WSS security, create and deploy the alerts and timer service and work with event receivers  more...

HIPAA Privacy Essentials ...lps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course  more...

Administering Linux System Tasks Backup Strategies Administering Linux System Tasks & Backup Strategies CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux Recognize the steps for administering Linux system tasks and implement suitable backup strategies and schedules.  more...

RFID Applications Management RFID Applications Management To recognize how RFID technology can be used in various industries and analyze RFID applications management programs.  more...

RFID Technology Business Applications RFID Technology & Business Applications To recognize the applications of RFID technology, how it operates, the function of the EPCglobal Network, and determine how to implement RFID in an organization based on business and deployment issues.  more...

Quality in a Support Center ...tion can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, and teaches how to apply Service Level Agreement terms  more...

Digital Payments Digital Payments To identify the main components of Internet commerce payment systems and to recognize new and recently outdated payment trends.  more...

Mobile IP Mobile IP To identify the critical components of Mobile IP and recognize how the protocol operates.  more...

SUSE Linux Hardware Documentation SUSE Linux Hardware & Documentation Novell Certified Linux Professional 10 Certified Linux Professional 10 (Exam 050-697) To configure hardware components, to use documentation in troubleshooting, and to recognize the importance of documenting installation procedures.  more...

SUSE Linux Security SUSE Linux Security Novell Certified Linux Professional 10 Certified Linux Professional 10 (Exam 050-697) To recognize signs of intrusion and to use security measures to guard against intrusion.  more...

Configuring a SUSE Linux Network Configuring a SUSE Linux Network Novell Certified Linux Professional 10 Certified Linux Professional 10 (Exam 050-697) To recognize the features of networks and to set up and manage a SUSE Linux network.  more...

Installing SUSE Linux Installing SUSE Linux Novell Certified Linux Professional 10 Certified Linux Professional 10 (Exam 050-697) To recognize milestones in the development of Linux and plan and conduct a basic SUSE Linux installation.  more...

Securing Storage Securing Storage EMC Recognize the importance of storage security, identify the tasks involved in ensuring storage security, identify the threats to storage security and how they are mitigated.  more...

Storage Virtualization Technologies Storage Virtualization Technologies EMC Recognize different virtualization technologies, identify the benefits and drawbacks of storage virtualization, and distinguish between in-band and out-of-band storage virtualization.  more...

Monitoring Managing the Data Center Monitoring & Managing the Data Center EMC Recognize the importance of monitoring data center components for different metrics, identify the individual tasks involved in the overall management of the data center and recognize what's involved in implementing an information lifecycle management strategy.  more...

Replication Business Continuity Replication & Business Continuity EMC To recognize the use of replicas for business continuity and identify the features and operation of different local and remote replication technologies.  more...

IP SANs Content Addressed Storage IP SANs & Content Addressed Storage EMC To recognize the architecture, features, and business applications of IP Storage Area Networks (IP SANs) and Content Addressed Storage (CAS) systems.  more...

Information Availability Information Availability EMC To recognize the importance of business continuity and information availability, and identify the considerations, technical features, and management process associated with implementing a backup and recovery solution.  more...

Fibre Channel Storage Networks Fibre Channel Storage Networks EMC To recognize the role of the key physical and logical components in the Fibre Channel SAN architecture, distinguish between Fibre Channel SAN topologies, identify what's involved in managing the SAN environment, and introduce the challenges associated with implementing a Fibre Channel SAN solution.  more...

Intelligent Storage Systems Intelligent Storage Systems EMC To identify the key physical components and logical elements in an intelligent storage system and recognize their role in I/O flow through the environment.  more...

Network Storage Systems Network Storage Systems EMC To introduce the features and functionality of DAS and NAS, and recognize enterprise environments that would benefit from DAS-based and NAS-based storage solutions.  more...

Storage System Architecture Storage System Architecture EMC To recognize the role of the key physical and logical components in the architecture of a storage environment and differentiate between the benefits and advantages of the IDE/ATA, SCSI, and Fibre Channel storage interfaces.  more...

Caring About Your Direct Reports Caring About Your Direct Reports Overview/Description To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to  more...

Recognizing Diagnosing Problem Performance ...cognizing & Diagnosing Problem Performance When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope,  more...

Embracing Organizational Change ...l change, but empower you to take control of your career, recognize new opportunities that come with the change, and propel your career forward. This course covers best practices to help you accepting a new reality when things change, including acknowledgement of the changes and coming to terms with your new reality. This course also introduces the idea of reframing as a coping method for  more...

Dealing With Conflict ...ival of the team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In doing so, the leader restores trust and positive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the important role of healthy communication in handling conflicts. It presents  more...

Fundamentals of Organizational Behavior for the Individual ...t with the individual, which means you need to be able to recognize and work with different individual behaviors, attitudes, and perceptions. This course defines organizational behavior and identifies the variables and characteristics that influence an individual's attitudes and perceptions in the workplace, and how these can affect performance. And it shows how you can improve the attitudes,  more...

Campus to Corporate Developing a Professional Image Campus to Corporate: Developing a Professional Image Projecting a professional image is vital to career success. Knowing how to dress is part of it, but there's much more. It's about demonstrating your best qualities through the attitude you bring to your work. And it's about respecting yourself, your job, your organization, and your coworkers. This course explains how you can show  more...

Creating Maintaining a Positive Work Environment Creating & Maintaining a Positive Work Environment Leaders play a vital role in establishing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract  more...

Administering Linux System Tasks Backup Strategies Administering Linux System Tasks & Backup Strategies Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Recognize the steps for administering Linux system tasks and implement suitable backup strategies and schedules.  more...

Redirection Approaches Process Control Redirection Approaches & Process Control Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Recognize the steps for applying filters to text streams as well as redirecting and piping the input and output of commands and Linux processes.  more...

Redirection Approaches and Process Control Redirection Approaches and Process Control CompTIA CompTIA Linux Powered by LPI LX0-101 CompTIA Linux Recognize the steps for applying filters to text streams as well as redirecting and piping the input and output of commands and Linux processes.  more...

Cisco IINS 1 0 Network Security Using Cisco IOS IPS ...e to react, a network needs to be able to instantaneously recognize and mitigate worm and virus threats. A networking architecture paradigm shift is required to defend against these fast-moving attacks. It's no longer possible to contain the intrusions at a few points in the network. Intrusion prevention is required throughout the entire network to detect and stop an attack at every ingress and  more...

Oracle Database 11g Packages Dynamic SQL Coding Considerations in PL SQL Oracle Database 11g: Packages, Dynamic SQL & Coding Considerations in PL/SQL Oracle To recognize the steps for creating and using efficient PL/SQL packages, including Oracle-supplied packages, executing dynamic SQL, and improving the performance of code.  more...

Oracle Database 11g Querying a Database with SQL Oracle Database 11g: Querying a Database with SQL Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To identify the concepts and components of an Oracle Database 11g database, recognize how to retrieve information from it using SQL, and identify the steps for sorting, limiting, modifying, and formatting this information.  more...

Oracle 11g Conversion Funct Conditional Expressions Group Funct Joins Oracle 11g: Conversion Funct., Conditional Expressions, Group Funct. & Joins Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To recognize the steps for writing queries that convert data from one type to another, specify conditions, perform calculations on groups of rows or even tables, and return values from more than one table.  more...

Oracle Database 11g Using DDL Views Schema Objects Oracle Database 11g: Using DDL, Views & Schema Objects Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To recognize the steps for creating, defining, and dropping tables , manipulating how their data can be viewed, and using schema objects to generate integers, improve queries, and rename tables.  more...

Oracle Database 11g Controlling User Access Managing Objects Oracle Database 11g: Controlling User Access & Managing Objects Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To recognize the steps for controlling user access to objects and also for maintaining these objects by dropping columns and adding constraints and indexes.  more...

Oracle Database 11g Managing Data Dictionary Views Large Data Sets Oracle Database 11g: Managing Data Dictionary Views & Large Data Sets Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To recognize the steps for querying data dictionary views to viewsschema objects, and for performing operations on large amounts of data, such as inserting data into multiple tables and merging table rows.  more...

Oracle Database 11g Suqueries Regular Expressions Oracle Database 11g: Suqueries & Regular Expressions Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To recognize the steps for retrieving data using subqueries and using regular expressions to search for, match, and replace strings.  more...

Oracle Database 11g Using Data Types INDEX BY Tables Cursors Oracle Database 11g: Using Data Types, INDEX BY Tables & Cursors Oracle To recognize ways to create user-defined PL/SQL records and INDEX BY tables, and identify the steps for declaring and controlling explicit cursors and cursors with parameters.  more...

Oracle Database 11g Using Exceptions Subprograms JDeveloper REF Cursors Oracle Database 11g: Using Exceptions, Subprograms, JDeveloper & REF Cursors Oracle To recognize ways to handle unanticipated errors in PL/SQL, write stored procedures and functions, deploy Java applications and Web services, and use cursor variables.  more...

Oracle Database 11g Packages Dynamic SQL Coding Considerations Oracle Database 11g: Packages, Dynamic SQL & Coding Considerations Oracle To recognize the steps for creating and using efficient PL/SQL packages, including Oracle-supplied packages, executing dynamic SQL, and improving the performance of code.  more...

Managing Workforce Generations Working with the 21st Century Generation Mix Managing Workforce Generations: Working with the 21st Century Generation Mix Many of the same influences have shaped the lives and work experiences of the newer generations - the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both  more...

Introduction to Workplace Ethics Introduction to Workplace Ethics Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an  more...

Ethical Decision-Making in the Workplace ...lly lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and justifications that become obstacles to ethical behavior, it is easier to successfully apply ethical standards. This course aids you in identifying ethical problems, helps you avoid the obstacles that may tempt you to act  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

How to Get an Accent in a Month: A Brief Study of Southern Literature This course examines characters, scenes and plots involved with Southern regional literature. This course examines different forms of Southern literature: the characters, scenes and plots involved with this type of regional literature. By examining short stories by several different Southern authors, students will gain appreciation of this style of writing, learn how to recognize key style  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...he myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. This course can be completed as quickly as you care to,  more...

Basic Internet Specialist Certificate Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to  more...

Writers at Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Computing Fundamentals - IC3 Training Solution ...IC3 certification examination. It teaches the student to recognize different computer types, common hardware components, and basic types and needs of software. It also explains how software and hardware interact, such as the operating system`s role in the booting process. Students will learn how to install software, find help, change basic system settings, and format disks. Additionally,  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your  more...

Dealing With Violence In The Workplace ...e has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to diffuse dangerous situations. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Recognizing and Avoiding Burnout ... to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will give you the  more...

Recognizing and Managing Anger ...p you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this  more...

Recognizing and Responding to Signals of Violence ...nt acts. Parents and other caring adults need to learn to recognize them and respond effectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?`  more...

Recognizing Employee Performance ...etary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Motivated employees don?t just happen?they are the result of effective leadership. You will learn  more...

Valuing Diversity ...re are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that support diversity,  more...

Excellent English: A Writing Review - Part II: Punctuation Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...ic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets we bring you this exclusive learning tool. Every Tutor Sheet problem guides you through each step just as if you had your own personal  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections .... Concerns orobjections are natural in sales. Be ready to recognize objections and allow them to be a way for you to demonstrate how what you have to offer can reduce or relieve the concern. Without questions you may be talking to a general audience and minimize your ability to make a sale. Know the variety of questions at your commandand put them into use. It?s a delicate balance of getting  more...

How to Critically Evaluate Your Business Plan ...w it. In order to write a winning plan, you first have to recognize what goes into a winning plan. This course will help you do that. You`re going to use seven critical questions to help you navigate the ins and outs of business plan analysis. By learning to recognize a plan`s risks and opportunities, you`ll know what works and what doesn`t work when it`s time to write your own plan. Enroll in  more...

RCRA and DOT Refresher ...he myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. In addition, this course includes a review of the DOT ™s  more...

RCRA Hazardous Waste Management for Generators ...he myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. Information on how to comply with the 2006 Hazardous Waste  more...