Online Recognize eLearning - Training Resources

Computing Fundamentals - IC3 Training Solution ...IC3 certification examination. It teaches the student to recognize different computer types, common hardware components, and basic types and needs of software. It also explains how software and hardware interact, such as the operating system`s role in the booting process. Students will learn how to install software, find help, change basic system settings, and format disks. Additionally,  more...

Excellent English: A Writing Review - Part II: Punctuation Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections .... Concerns orobjections are natural in sales. Be ready to recognize objections and allow them to be a way for you to demonstrate how what you have to offer can reduce or relieve the concern. Without questions you may be talking to a general audience and minimize your ability to make a sale. Know the variety of questions at your commandand put them into use. It?s a delicate balance of getting  more...

Writers At Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Recognizing and Avoiding Burnout ... to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will give you the  more...

Recognizing and Managing Anger ...p you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this  more...

Recognizing and Responding to Signals of Violence ...nt acts. Parents and other caring adults need to learn to recognize them and respond effectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?`  more...

Recognizing Employee Performance ...etary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Motivated employees don?t just happen?they are the result of effective leadership. You will learn  more...

RCRA and DOT Refresher ...he myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. In addition, this course includes a review of the DOT s  more...

RCRA Hazardous Waste Management for Generators ...he myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. Information on how to comply with the 2006 Hazardous Waste  more...

Personal Protective Equipment ...as the moon, but it is still important for each worker to recognize when personal protective equipment (PPE) is needed, what PPE is needed, what it can do, and how to care for it. Welcome to Personal Protective Equipment ?One small step for man, one giant leap for mankind.? Hopefully no environment your workers face will be as inhospitable as the moon, but it is still important for each worker  more...

How to Get an Accent in a Month: A Brief Study of Southern Literature This course examines characters, scenes and plots involved with Southern regional literature. This course examines different forms of Southern literature: the characters, scenes and plots involved with this type of regional literature. By examining short stories by several different Southern authors, students will gain appreciation of this style of writing, learn how to recognize key style  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

How to Critically Evaluate Your Business Plan ...w it. In order to write a winning plan, you first have to recognize what goes into a winning plan. This course will help you do that. You`re going to use seven critical questions to help you navigate the ins and outs of business plan analysis. By learning to recognize a plan`s risks and opportunities, you`ll know what works and what doesn`t work when it`s time to write your own plan. Enroll in  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...he myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. This course can be completed as quickly as you care to,  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...n solid customer relationships, to listen continuously to recognize changing needs, and to earn the right to offer the very best solutions. Your customers expect leadership. As you demonstrate such a commitment, a true spirit of partnership will develop. Brand loyalty will be the result. This course is an overview of the key insights to be found in Darby Checketts new book, Customer  more...

Copyright Law Basics & Workplace Activities ...s, computer Courses, and even elevator music. Most people recognize the presence of a copyright by the symbol , but even in the absence of the symbol the material may be protected by copyright law. Copyright Law Basics Copyright law affects the workplace activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional videos, web  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...ic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets(tm) we bring you this exclusive learning tool. Every Tutor Sheet(tm) problem guides you through each step just as if you had your own personal  more...

Coaching For Performance ...velop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access. Coaching For Performance This  more...

Basic Internet Specialist Certificate Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to  more...

911 OPERATOR TDD TRAINING ...Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your teama s  more...

Dealing With Violence In The Workplace ...e has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to diffuse dangerous situations. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Valuing Diversity ...re are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that support diversity,  more...

Java Programming with Java SE 6 0 Java Utilities ...heir corresponding functions. The wrapper classes - recognize what wrapper classes are and how they're used, and also use the utility methods of the Java wrapper classes to parse strings into numeric values, transform values back into strings or other primitive types, and test values. Managing Java wrapper types - use the new methods of the Integer and Long wrapper classes to  more...

Java Programming with Java SE 6 0 Java I O ...ss files and read and write data in a given scenario, and recognize how a Console class works. The java. nio package - use the classes of the java. nio package to modify buffers, get information about disk usage, retrieve a channel, and transfer data between channels. The Scanner class - use a scanner to retrieve input from a specific source. Formatting output - use the printf  more...

Database Deployment and Data Distribution recognize how to design, deploy and utilize database deployment and database distribution solutions  more...

Designing Access to SQL Server Data recognize how to design and utilize data access technologies to manage SQL Server and access SQL Server Data  more...

Designing Efficient Application Access recognize how to efficiently utilize client libraries for database access using automation management objects, server Network Interface and MARS for queries and row management  more...

Designing Queries in SQL 2005 recognize how to design and execute queries in SQL Server 2005, utilizing XQuery and the XML Data Modification Language  more...

Designing a SQL Server 2005 Cursor Strategy recognize how to design and implement an appropriate cursor strategy in SQL Server 2005  more...

Designing a SQL Server 2005 Transaction Strategy recognize the different levels of isolation and granularity to manage concurrency and execute a transaction strategy in SQL Server 2005  more...

SQL Server 2005 Error Handling Techniques recognize how to design code for validating input, for error handling and for user-defined messages in SQL Server 2005  more...

Optimizing Query Performance and Index Strategies recognize how to optimize query performance and indexing strategies in SQL Server 2005  more...

Optimizing Storage in SQL Server 2005 recognize how to optimize database storage and SQL Server performance  more...

Scaling Applications and Resolving Performance Issues recognize how to scale out applications to enterprise level and troubleshoot and identify performance issues that result  more...

Managing Database Data in a SQL Server 2005 Environment To recognize how to create and deploy SSIS packages, and enforce data quality and data integrity in a SQL Server 2005 database  more...

Managing Data Between Servers and Databases To recognize how to manage change, configure and work with linked servers, and manage and tune replication in SQL Server 2005  more...

Making the Right Outsourcing Decision To recognize the strategies, the benefits, and risks that are associated with an outsource project.  more...

Planning the Outsourcing Deal To recognize how to plan an successful outsourcing deal  more...

Determining Project Quality Standards and Milestones To recognize the factors in establishing the project quality standards and milestones  more...

Communicating in Sales Teams ...recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the  more...

Sales Math 101 Developing a Sales Plan for Success ... the most of each hour of your day. You will learn how to recognize the value of your time, and how to manage it, so as to maximize your return on the time you invest in your business (your ROTI). This course presents a series of mathematical tools that can be used to quantify a sales plan for success, and a time management model for getting the greatest return on the most important asset any  more...

Designing an Application Solution for SQL Server 2005 recognize how to design and build a database model and a physical database, and how to secure it  more...

Designing Database Objects recognize how to design database objects according to your requirements  more...

Programming with SQL Server 2005 recognize how to implement SQL Server 2005 programming features to work with database data  more...

Using XML recognize how to use, implement, retrieve and manipulate XML data in SQL Server 2005 using XQuery language  more...

CLR Integration recognize how to use CLR integration in SQL Server 2005 to create, implement and work with data, and how to execute .NET assemblies to achieve this  more...

Database Testing and Code Management recognize how to implement version control, unit testing and performance benchmarking and improvements in SQL Server 2005  more...

Developing Applications that Use SQL Server Support Services recognize how to develop and deploy SQL Service Support solutions with Notification Services and Service Broker  more...

Developing Applications that Use SQL Server Business Intelligence Services recognize how to implement Reporting Services to generate reports and Integration Services to manipulate data according to your requirements  more...

Success over Stress "Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health." Stephen Palmer, "Occupational Stress".Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will  more...

Your Time and You ...ou can decide how to manage your time better, you need to recognize how you manage your time now. Busy people do what is required, and rarely have the opportunity to stop and consider whether they are making the best use of their time. A brief analysis of what you do currently may surprise you, and it may help you to identify some changes that could be made. This course will help you to  more...

Introduction to Brand Management There are three ingredients every company needs for branding success: a brand manager, a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager,  more...

Understanding Organizational Ethics An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to recognize ethical patterns and practices in an  more...

Problem Performance Improvement It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then  more...

Facilitative Fundamentals Tools and Techniques ...lp you become a successful facilitator. You will learn to recognize communication style differences. Learning techniques, like paraphrasing and mirroring, will give you ways to clarify and reinforce what you're hearing and make sure everyone in the group is hearing the same thing. Once you've explored the various means of communicating, it's time to take on the challenges of facilitating  more...

Facilitating Difficult Situations ...h stuff in facilitation. In this course you will learn to recognize and deal with the most difficult aspects of facilitating groups. You will explore typical trouble spots, like dealing with side conversations. Discover ways to maintain and channel enthusiasm with high-participation groups and turn around low-participation situations. Learn techniques to help you handle sabotage and  more...

Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some  more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a  more...

Managing the Quality of the Customer Support Service Center ...tion can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, and teaches how to apply Service Level Agreement terms  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Resistance and Technical Professional Consultants When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize  more...

Experiencing Anger Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with  more...

The Mechanics of Communicating Effectively Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this  more...

Avoiding Grammatical Errors in Business Writing Grammar: the very word strikes terror into the hearts of learners everywhere. For many people, it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps  more...

Crisp Composition When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to  more...

Perspectives on Conflict in the Workplace What is meant by the term "conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes on to  more...

Organizational Communication - The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,  more...

Visual Basic 2005 Security To recognize the different types of security supported by Visual Basic 2005 and how they work, and to use them in application development  more...

Visual Basic 2005 Threading Service Processing and Application Domains To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications  more...

Problem Framing ...imed straight toward the solution. You'll discover how to recognize and gather information about a problem so that all contingencies are accounted for and all subtleties considered. You'll learn how to uncover the various assumptions, both conscious and unconscious, that are typically made about problems. After identifying these assumptions, you'll be able to tell the productive ones from the  more...

Problem Solving Generating Alternatives ...om a pool of expanded options. By so doing, you'll better recognize and act on the best possible business choice. You'll explore ways to begin generating alternatives and get into the flow of enlarging your store of possible solutions. Using both rational and creative approaches to problem solving, you'll be sure that no good idea is left unnoticed. And even when you get stuck, when that rut  more...

Project Life Cycles and Stakeholders ...They'll have the opportunity to define project phases and recognize the differences between project and product life cycles. Additionally, learners will begin to identify, and factor in, how project stakeholders can affect projects. Whether learners are experienced or first-time project managers, this course will have relevant and up-to-date best practices for them to follow. The course will  more...

Oracle Database 11g Recovering Moving and Enhancing the Oracle Database recognize ways to make use of Oracle Database 11g's tools for moving and recovering data, reporting on problems, and installing updates to enhance a database.  more...

Oracle Database 11g Database Architecture and ASM To recognize the structural elements in Oracle Database 11g's architecture, including and Automatic Storage Management (ASM), and recognize the steps for managing storage using disk groups.  more...

Oracle Database 11g Configuring for Recovery To recognize the steps for configuring all aspects of backup and recovery functionality in Oracle Database 11g, using ARCHIVELOG mode, retention policies, a Flash Recovery Area, and an RMAN recovery catalog.  more...

Oracle Database 11g Supporting RMAN and Using Flashback Technology To recognize the steps for making sure that you can recover data quickly by tuning RMAN to avoid bottlenecks, and also for making sure that any changes to a database can be easily reversed, if necessary, using Oracle Database 11g's flashback features.  more...

Oracle Database 11g Globalization To recognize the steps for utilizing Oracle Database 11g's globalization support features to ensure that information and data is displayed in a user's native language, and that territory and language-dependent conventions are adhered to.  more...

Oracle Database 11g Getting Started with SQL and PL SQL New Features To recognize the scope and capabilities of enhancements to SQL and PL/SQL, including tools such as SQL*Plus and SQL Developer, and use them to create reports and scripts, browse and manage database objects, find subpatterns, and track dependencies  more...

Oracle Database 11g Using Dynamic SQL and Implementing Performance Improvements To recognize the steps for improving SQL and PL/SQL flexibility, usability, and performance, using dynamic SQL, language enhancements, and a variety of performance enhancements  more...

Oracle Database 11g Using Trigger Data Warehousing and Pivoting Enhancements To recognize the steps for improving performance, managing scalabilty, enhancing control and processing speed, and reducing network load using enhanced features such as compound triggers, SecureFile LOBs, and PIVOT operations  more...

Oracle Database 11g Using the PL SQL Debugger Collections and Data Warehousin To recognize ways to utilize the PL/SQL Debugger to analyze your code, identify the uses and benefits of collections, and identify the steps for employing data warehousing enhancements to improve query execution times.  more...

Oracle Database 11g Using SQL to Query Your Database To identify the concepts and components of an Oracle Database 11g database, recognize how to retrieve information from it using SQL, and identify the steps for sorting, limiting, modifying, and formatting this information.  more...

Oracle Database 11g Conversion Functions Group Functions and Joins To recognize the steps for writing queries that convert data from one type to another, specify conditions, perform calculations on groups of rows or even tables, and return values from more than one table.  more...

Oracle Database 11g Using DDL Views Sequences Indexes and Synonyms To recognize the steps for creating, defining, and dropping tables , manipulating how their data can be viewed, and using schema objects to generate integers, improve queries, and rename tables.  more...

Oracle 11i E-Business Suite Introduction To identify the main features of 11i E-Business Suite, to perform key navigation tasks, to create a shared entity type, and to recognize the key business flows of 11i E-Business Suite  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...

Oracle 11i Oracle Workflow To identify the components of Oracle Workflow and to recognize the mandatory the optional steps for configuring Oracle Workflow  more...

Oracle 11i Using the Navigator Forms and Online Help To define responsibilities and recognize Navigator functionality, enter and work with data using forms, and search for information with Oracle Applications online help  more...

Oracle Database 11g Installation and Upgrade Enhancements Recognize the enhancements to Oracle Database 11g's installation and upgrade processes, as well as its various post-upgrade steps, and recognize how to create a new database.  more...

Oracle Database 11g Storage Enhancements recognize ways in which storage has been enhanced in Oracle Database 11g using Automatic Storage Management's (ASM's) commands and extensions.  more...

Oracle Database 11g Partitioning and Storage-Related Enhancements identify the benefits of Oracle Database 11g's partitioning and storage-related enhancements, and recognize how to use SQL Access Advisor to help you optimize your database in this regard.  more...

Oracle Database 11g Diagnostic Enhancements and Using the Data Recovery Advisor recognize the steps for detecting, diagnosing, and repairing critical errors and data failures in Oracle Database 11g, using its enhanced, proactive, diagnostic tools, such as Automatic Diagnostic Repository, Support Workbench, SQL Repair Advisor, and the Data Recovery Advisor.  more...

Oracle Database 11g SecureFiles and Miscellaneous New Features Recognize the steps for enhancing the performance of large objects, caching query results, and performing other miscellaneous tasks in Oracle Database 11g  more...

Oracle Database 11g Database Architecture and Installation Identify the elements of the Oracle Database 11g architecture and recognize the tools and steps required to install the Oracle Database 11g software  more...

Oracle Database 11g Database Creation Instance Management and Connectivity Identify the steps for creating a new Oracle Database 11g database and then configuring it and managing the instance, and also recognize the steps for configuring new Oracle Net Listeners and database connectivity  more...

Oracle Database 11g Managing the Schema Data and Concurrency Identify the steps for managing schema objects, such as tables, views, and indexes, and recognize ways to use SQL and PL/SQL commands to manipulate data and ensure data concurrency  more...

Oracle Database 11g Managing Undo Data Database Security and Maintenance recognize the steps required to manage undo information, secure an Oracle Database 11g database, and maintain it by monitoring statistics, automated tasks and alert thresholds.  more...

Using PL SQL with an Oracle Server To write lexical units in their correct format in a PL/SQL block, perform data conversion in PL/SQL, write PL/SQL anonymous blocks, and recognize the correct structure of a PL/SQL program block  more...

Oracle Database 10g Miscellaneous New Features To recognize how various new features are used in Oracle 10g  more...

Oracle Database 11g Using Data Types INDEX BY Tables and Cursors in PL SQL To recognize ways to create user-defined PL/SQL records and INDEX BY tables, and identify the steps for declaring and controlling explicit cursors and cursors with parameters.  more...

Oracle Database 11g Controlling User Access and Managing Schema Objects To recognize the steps for controlling user access to objects and also for maintaining these objects by dropping columns and adding constraints and indexes.  more...

Oracle Database 11g Data Dictionary Views and Large Data Sets To recognize the steps for querying data dictionary views to viewsschema objects, and for performing operations on large amounts of data, such as inserting data into multiple tables and merging table rows.  more...

Oracle Database 10g Using Flashback To recognize Oracle 10g's Flashback technology and use Flashback features  more...

Introduction to the features of Flash 8 To recognize and use the features of Flash 8  more...

Using Text and Components in Flash 8 To recognize how to add text and components in Flash 8  more...

Workflow Navigation and Publishing in Flash 8 To recognize how to optimize workflow, create navigation, and publish movies  more...

Setting up a Site and Adding Content in Dreamweaver 8 To recognize how to set up and add content to a web site in Dreamweaver 8  more...

Reusing Content in Dreamweaver 8 To recognize the features of the site library, templates, and frames  more...

Creating Interactive Web Pages in Dreamweaver 8 To recognize how to add interactivity to web pages using Dreamweaver 8  more...

Introducing Security Best Practices in VB NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Implementing Security Best Practices in VB NET Applications To recognize how to practice data validation and secure unknown code in .NET applications  more...

Implementing Authentication Security in VB NET Applications To recognize how users are authenticated and authorized, implement URL authorization, configure different types of authentication, and implement secure ASP.NET state management  more...

Role-based Security in VB NET To identify how role-based security is implemented by the .NET Framework using Identity and Principal objects, recognize how the PrincipalPermission class is used in role-based security, and implement various role-based security checking methods.  more...

Implementing NET Remoting and WSE in VB NET Applications To recognize how to implement a security solution for .NET Remoting, identify the enhanced security features provided by WS-Security, and distinguish between critical WSE security classes  more...

Application Stability and Deployment in VB NET Applications To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP.NET applications.  more...

SUSE Linux Security To recognize signs of intrusion and to use security measures to guard against intrusion  more...

SUSE Linux Hardware and Documentation To configure hardware components, to use documentation in troubleshooting, and to recognize the importance of documenting installation procedures  more...

Team Conflict The Seeds of Dissent ...s, it's the inevitability of conflict. Many teams fail to recognize that there's power in conflict. Healthy dissent actually breeds team success, and that's the essence of this course. What do you need to know about the roots of conflict and team dynamics to help cultivate a healthy mindset about conflict? At the end of this course, you'll have the skills needed to identify the stages of  more...

Analyzing Workplace War Zones A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Installing SUSE Linux To recognize milestones in the development of Linux and plan and conduct a basic SUSE Linux installation  more...

Configuring a SUSE Linux Network To recognize the features of networks and to set up and manage a SUSE Linux network  more...

Oracle 11i Project Management and Projects Integration To recognize the Oracle Enterprise Project Management Solution products, the integration of Oracle Project with other Oracle e-business applications, and how to define an Oracle Applications set of books  more...

Oracle 11i Organization Period and Calendar Definitions in Oracle Projects To recognize how Oracle Projects' multiple organization architecture, periods, and calendars are used for structuring and scheduling, and to implement them in an enterprise  more...

Oracle 11i Resource and Role Management To recognize the resources and roles in Oracle Projects, how they are used in project management, and to create and assign them  more...

Oracle 11i Oracle Projects and Task Definition II To recognize how projects are organized, and create and administer them  more...

SAP Overview To recognize SAP as a leading ERP solution, identify the mySAP products available, and execute basic tasks in mySAP ERP  more...

mySAP Finance Modules To recognize how to align business processes with key financials modules in the SAP R/3 package  more...

mySAP Logistics Modules To recognize how to align business processes with key logistics modules in the mySAP ERP R/3 package.  more...

mySAP ERP Architecture To recognize the SAP R/3 architecture and how NetWeaver enhances the current SAP R/3 architecture.  more...

SAP R 3 Administration To recognize how to use system monitoring tools, how to perform user management tasks, and how to implement security  more...

SAP NetWeaver To recognize how SAP NetWeaver features as an integration and application platform and how it supports open standards using web and enterprise services.  more...

ABAP Fundamentals To recognize the basic features of ABAP, including the workbench and ABAP tools, and to learn how to create a domain, a data element, and a table.  more...

ABAP Programming I To create a basic and an interactive report program using ABAP and to recognize how to preform basic object-oriented tasks such as creating and instantiating a class  more...

Project Leadership - Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The Change Controls necessary to manage every project are also addressed  more...

Introducing Security Best Practices in C NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Implementing Security Best Practices in C NET Applications To recognize how to practice data validation and secure unknown code in C# .NET applications  more...

Implementing Authentication Security in C NET Applications To recognize how users are authenticated and authorized, implement URL authorization, configure different types of authentication, and implement secure ASP.NET state management  more...

Role-Based Security in C NET To identify how role-based security is implemented by the .NET Framework using Identity and Principle objects, recognize how the PrinciplePermission class is used in role-based security, and implement various role-based security checking methods  more...

Implementing NET Remoting and WSE in C NET Applications To recognize how to implement a security solution for .NET Remoting, identify the enhanced security features provided by WS-Security, and distinguish between critical WSE security classes  more...

Application Stability and Deployment in C NET Applications To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP .NET applications  more...

C 2005 Security To recognize the different types of security supported by C# 2005 and how they work, and to use them in application development  more...

C 2005 Threading Service Processing and Application Domains To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications  more...

Working with the WSS Object Model Recognize how to utilize the WSS Object Model to programmatically create and customize features within a WSS site  more...

Features and Solutions in WSS recognize how to create and deploy Feature and Solutions in WSS 3.0  more...

Working with Lists and ListItems recognize how to utilize lists, listitems and libraries in WSS 3.0  more...

Access Controls To recognize the concepts that make up the Access Controls SSCP domain  more...

Rational Application Developer Workbench To recognize the features of Rational Application Developer, set workbench preferences, and work with perspectives, views, and projects  more...

Getting Started with WSS recognize how to set up SharePoint site, a development computer and utilize the CAML language in WSS 3.0  more...

Implementing Microsoft Office SharePoint Server 2007 To recognize how to plan, design, and deploy SharePoint 2007 in a corporate environment, and configure and manage sites, users, and groups  more...

Project Server 2003 The EPM Solution To recognize, manage, plan, and deploy the Project Server 2003 EPM Solution  more...

Project Server 2003 Testing and Troubleshooting To recognize how to test and troubleshoot Project Server 2003  more...

Six Sigma Process Improvement In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally  more...

Defining and Mapping the Six Sigma Process Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a  more...

Interviewing Effectively The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O .... Students learn how to use the available Oracle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o Match the optimizer modes with their descriptions. o Match the OPTIMIZER_MODE parameter values with their description. o Identify the methods of creating stored outlines. o Identify the three major areas of  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ... and resolve row migration. Monitor and tune indexes. Recognize, diagnose, and resolve performance problems associated with sorts. Recognize, diagnose, and resolve performance problems associated with rollback segments. Define levels of locking and list the possible causes of contention. Use Oracle utilities to detect and resolve lock contention. Prevent locking problems and  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ... contention in an emergency, prevent locking problems and recognize Oracle errors arising from deadlocks. Use Oracle tools to diagnose and resolve contention. Launch Oracle Expert and identify the different types of tuning. C ontent Emphasis Skills-Based A udience Database administrators, system administrators, applications designers and developers, and technical support  more...

Sales Skills The Fundamentals ...cronym to your life and your work. Recognize the benefits of using your imagination. Take actions to enhance your creativity. Identify the skills and characteristics of successful salespeople. Simulation Overview: In this simulation, you will meet with Mary Winford, Icon's Vice  more...

Sales Skills Prospecting Addressing Needs In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...

Sales Skills Overcoming Obstacles ...lients' decision-making practices. Recognize the difference between stalling and raising objections. Identify common objections to making purchases. Differentiate between price and cost. Simulation Overview: In this simulation, you will meet with Jessica Stone, the Purchasing  more...

Sales Skills Effectively Closing a Sale ... speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close during a sales call, some common closing techniques, and how to follow up with clients. Learn To Identify a client's key issues and complete a  more...

Strategic Management Establishing Strategic Focus ... terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the  more...

Strategic Management Analyzing Strategic Options ... conduct a strategic analysis. Recognize the definition of a strategic audit. Review the appropriate information when conducting a strategic audit. Identify the elements that form the SWOT acronym. Apply the value chain analysis to evaluate the internal environment.  more...

Strategic Management Developing a Successful Process ...ptance for the strategic plan. Recognize the appropriate actions to implement the plan. Identify the guidelines to execute the plan. Recognize the benefits effective monitoring provides. Audience Managers and team leaders that are responsible developing a strategic business plan. Deployment Options  more...

Competitive Intelligence Researching Online ... tutelage, you will identify the guidelines to follow and recognize the pitfalls to avoid when using the Internet to collect information. Unit 2: Taking Advantage of Online Technology (0.5 - 1 hour) Identify the two types of commercial online services. Identify the three types of online tools for tracking information automatically.  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

C Programming - Part 4 ...he C++ exception-handling mechanism to enable programs to recognize and respond to run-time errors. Instantiate and manipulate C++ collections. Identify classes in the I/O library. Create file and string streams. C ontent Emphasis Skills-Based A udience Application developers, software engineers, systems engineers, and programming specialists are some of the people who  more...

International Business Essentials Succeeding as a Global Manager ...all view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and motivate across cultures. Additionally, students learn how managers can successfully  more...

Self Development Positively Influencing Others ...bal Communication (0.5 - 1 hour) Recognize the ways in which nonverbal communication affects verbal communication. Recognize the importance of verbal communication. Identify steps to improve and encourage active listening skills. Identify actions that encourage active listening.  more...

Self Development Developing Rapport Through Communication ...tion Fundamentals (0.5 - 1 hour) Recognize the elements of communication. Adapt to the receiver while communicating. Given three actions, encourage communication. Use appropriate word choice. Handle conflict in communication. Ask for clarification.  more...

Self Development Improving Your Memory ...dent's memory. Learn To Recognize properties that affect how well you remember information. Identify affects stress can have on your memory. Recognize how to associate and personalize information to enhance your memory. Identify actions that can help you overcome absentmindedness.  more...

Career Development Developing a Career Strategy ... Define your career goals. Recognize steps for setting career goals. Follow steps for setting career goals. Identify pitfalls of career goals setting. Take action to avoid pitfalls of career goal setting. Simulation Overview: In this simulation, you  more...

Career Development Professional Networking ...ials for a mentor and a coach. Recognize steps of the process for choosing a mentor or coach. Follow steps of the process for ensuring effective communication. Follow guidelines for establishing beneficial relationships inside and outside your organization. Audience Professionals who want to develop their  more...

Career Development Excelling in Your Career ...ines to maintain productivity. Recognize steps for establishing a professional image. Recognize steps for marketing your career. Choose a way of learning through your career. Follow steps for taking charge of your job. Audience Professionals who are interested in staying competitive  more...

Moving from Technical Professional to Mgr Series Getting Started ...using a SWOT analysis to assist in strategic planning. Recognize how strategic plans are implemented. Identify key elements of IT project management. Identify elements of a formal project request. Identify guidelines for conducting a feasibility study. Identify reasons for analyzing customer requirements. Simulation Overview: You are a project manager with Icon International.  more...

Oracle 9i New Features Database Administration ...se operations and performance. Recognize database resource manager enhancements. Identify enhancements in using Oracle Names Servers as LDAP proxies. Explain Oracle Enterprise Manager installation and configuration features in Oracle9i. Identify Oracle Enterprise Manager console database  more...

Oracle 9i New Features Backup Recovery Performance Tuning ...ecovery strategy improvements. Recognize Recovery Manager improvements. Identify schema and system improvements. Describe scalable session state management improvements. Audience The audience for this course would be Data Administrators. Required Prerequisites include SQL, PL/SQL, DBA I, II. Deployment  more...

Organizational Skills Managing Information ...nformation benefits organizations. Recognize the sources of information overload. Know how managing information prevents information overload. Identify important goals when managing information. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong, Icon  more...

Organizational Skills Time Management ...importance of time management. Recognize the myths of time management. Differentiate between important and urgent issues. Identify time control problems. Develop a time management plan. Audience This course is for managers and employees who want to improve their management skills.  more...

Stress Management Fundamentals for Managers ... Management: Fundamentals for Managers, you will learn to recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing  more...

Stress Management Fundamentals for Employees ...Management: Fundamentals for Employees, you will learn to recognize the warning signs of excessive stress and how to identify personal, social, and professional sources of stress. You will also learn proven techniques for combating stress, allowing you to take appropriate action to reduce its presence in your life. Learn To: Develop a basic understanding of stress and the importance of  more...

Creativity Innovation Thinking Creatively ...tages of the creative process. Recognize techniques that will enhance creativity. Avoid personal and organizational factors that block creativity. Foster a climate of creativity. Develop creativity in different management functions. Audience This course is for managers and employees  more...

Creativity Innovation Fostering a Ceative Environment ...eative culture. Learn To Recognize the factors that attract creative individuals to a company. Demonstrate an understanding of various methods of recruiting creative individuals. Identify the factors to determine the best creative individuals for a company. Practice using the  more...

Creativity Innovation Promoting Team Creativity ...conflict to foster creativity. Recognize the correct order for the creative problem-solving processes. Use creativity to solve a problem. Use creativity to make a decision. Audience This program is for managers or team leaders who want to learn how to develop creative teams and conduct creative team sessions.  more...

Cross Cultural Business Comm Understanding Cultural Differences Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained.  more...

Business Finance Time Value of Money ...sica, which will test your knowledge. She will ask you to recognize and define terms associated with the future and present value of money. Also, you will be expected to perform calculations to determine present and future value. Unit 2: Annuities and Perpetuities (0.5 - 1 hour) • Construct an ordinary annuity time line. • Identify the  more...

Business Finance Valuation of Stocks Bonds ...ntages of the types of bonds. • Recognize types of specialized bonds. • Calculate the coupon interest payment for a bond. • Differentiate between a discount bond and a premium bond. • Differentiate between the two categories of rated bonds. • Identify bond rating  more...

Business Accounting Accounting for Liabilities ... of current liabilities. • Recognize ways long-term liabilities are reported on financial statements. • Identify the equation used to calculate the value of a cash flow that uses compound interest. • Calculate the future value of a cash flow. • Calculate the present value  more...

Economics The Principles of Economics ... types of economic inflation. Recognize the key elements of US economic performance. Audience This course is aimed at Managers, Directors, and Project Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Economics Products and Markets ...e decisions facing all firms. Recognize how firms maximize profits in the short run. Generate a long run cost curve. Recognize how price is determined in a perfectly competitive industry. Recognize how a monopoly can arise. Audience This course is aimed at Managers,  more...

Economics Foundations of Macroeconomics ...ent policy in macroeconomics. Recognize how to interpret the CPI. Explain how gains from trade are made. Recognize how the Federal reserve implements monetary policy. Describe the effects on inflation of adjusting the money supply. Audience This course is aimed at Managers,  more...

Interpersonal Communication Listening Skills ...se critical listening skills. Recognize different listening problems. Resist distractions while listening. Audience This course is for managers and supervisors who are interested in improving their listening skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs  more...

Interpersonal Communication Effective Communication ...e Communication (0.5 - 1 hour) Recognize what types of physical interference affect communication. Identify verbal and nonverbal interference. Choose the appropriate language. Understand how emotions affect communication. Distinguish between positive and negative organizational  more...

Interpersonal Communication Telephone Skills ...he importance of telephone skills. Recognize how your telephone skills affect your company's image. Provide efficient customer service through good telephone skills. Incorporate positive personal attributes into telephone interactions. Employ strategies to control a conversation.  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...this program. Learn To Recognize dimensions of an organizational culture. Recognize characteristics of a positive organizational culture. Use the cultural network to your advantage. Avoid disadvantages of using the cultural network. Dispense  more...

Communicating w Difficult People Working with Difficult Employees ...lt employees. Learn To Recognize the four types of difficult personalities. Apply the proper motivational techniques for each personality type. Differentiate between supportive and defensive language. Apply the HELP acronym to prevent negative situations caused by difficult  more...

Communicating w Difficult People Handling Difficult Co-Workers ... to solve co-worker conflict. Recognize the characteristics that make mediation successful. Audience Managers, facilitators, team leaders, and professionals who want to identify, cope with, and resolve difficult behavior with co-workers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU  more...

Communicating w Difficult People Communicating with Your Manager ...or and periodic irritability. Recognize the characteristics of the four types of difficult personalities. Identify proper guidelines to interact with each difficult personality type. Select proper steps when reacting to a manager's angry outbursts. Apply guidelines to earn a difficult  more...

Organizational Communication The Fundamentals ...nes, the student will be able to communicate effectively, recognize appropriate situations for motivational methods, and develop leadership habits. Learn To Apply guidelines for effective communication. Identify common characteristics of organizations. Identify functions of organizational communication. Plan the organization and communication lines of a new division.  more...

Call Center Inbound Customer Service ...round Information (0.5 - 1 hour) Recognize the importance of call center service. Understand your role as a representative of your company. Know the benefits of satisfying customers. Identify the guidelines you should follow to provide excellent service. Simulation Overview:  more...

Sexual Harassment What Employees Should Know ... how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the law sexual harassment violates.  more...

Workplace Aggression Recognizing Aggressive Behavior ...garding workplace aggression. Recognize aggressive behavior that could turn violent. Explain the relationship between aggression experienced at home and at the workplace. Apply the MAD acronym to recognize stages of workplace aggression. Differentiate among the nine common profiles of  more...

Decision Making Problem Solving Decision Making Fundamentals ...cision making and problem solving. Recognize who has the authority to make decisions. Identify characteristics of a good decision maker. Determine the steps to take before making a decision. Simulation Overview: Each of the simulations allows you to practice the skills learned in  more...

Decision Making Problem Solving Problem Solving Fundamentals ...ages of team problem solving. Recognize when a solution is effective. Assemble an effective problem solving team. Audience This course is for managers and employees who want to improve their problem solving skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Leadership Development Delegation ...n misconceptions about delegation. Recognize the difference between activity and productivity. Fulfill the roles of a delegator. Understand the characteristics of an effective delegator. Simulation Overview: Each of the simulations allows you to practice the skills learned in the  more...

Leadership Development Goal Setting ...round Information (0.5 - 1 hour) Recognize the importance of goal setting. Understand the benefits of meeting goals. Make goals work. Translate goals into results. Set goals for more difficult projects. Simulation Overview: In each  more...

Leadership Development Motivation ...s that can lead to low motivation. Recognize how increased motivation benefits employees and organizations. Demonstrate actions and attitudes that enhance employee motivation. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will  more...

Succession Planning Setting Up a Succession Planning Program ...riting policy and procedures. Recognize guidelines for identifying program target groups. Identify guidelines for preparing an action plan. Identify ways of defining the requirements of key roles. Identify ways of retaining employees that are difficult to replace.  more...

Women in Leadership Developing a Leadership Path ...s for relating to male co-workers. Recognize the gender-based perceptions women may face in the workplace. Select the guidelines for relating to female co-workers. Simulation Overview: In the simulation at the end of this unit, you will meet with John Cunningham, a representative from Icon a a s  more...

Six Sigma Deploying Six Sigma ...o support the amended process. Recognize the initial stages of a process capability analysis. Audience This course is suitable for HR Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Employee Performance Managing Difficult People ...onitoring a difficult person. Recognize when to dismiss a difficult person. Take a proactive approach toward managing difficult people. Audience This course is for managers and supervisors responsible for coaching their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3  more...

Employee Performance Providing Feedback ...he benefits of providing feedback. Recognize the two forms of feedback. Give feedback with the appropriate focus. Simulation Overview: In this simulation, you will meet with John Cunningham, one of Icon International's Human Resources Assistants, to explore the benefits providing constructive feedback.  more...

Essentials of Management Negotiating Skills ... Develop good negotiation skills. Recognize the traits of a successful negotiator. Avoid positional negotiating. Unit 2: Preparing for the Negotiation (0.5 hours) Research the issue being negotiated. Set goals and limits for the negotiation. Analyze whether to reveal your  more...

Value Chain Management Managing a Value Chain ...ways of creating buyer value. Recognize types of relationships between business units. Identify stages in developing a collaborative relationship. Identify the features of a market-driven logistics strategy. Identify an approach to effective demand management.  more...

Conducting Meetings The Meeting Process ...ween formal and informal meetings. Recognize common misconceptions about meetings. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for conducting meetings. Through your questions, you will identify what the different types of meetings are, discuss the benefits organizations  more...

Conducting Meetings Managing a Meeting ...d well-thought-out decisions. Recognize when a meeting's participants cease thinking independently and take action to avoid 'groupthink'. Identify and manage the difficult personality types present in a meeting. Audience Managers and employees who want to improve their ability to manage a meeting. Deployment Options e-Learning  more...

Conducting Meetings Effective Meeting Communication ...th positive and negative climates. Recognize how communication influences whether a climate is positive or negative. Build a positive climate when communicating. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process of communicating during meetings. Through  more...

Value Chain Management Managing the Transition to a Value Chain ... Motivate employees. Recognize challenges presented when evaluating business relationships in value chain management. Recognize challenges involved in gaining cost leadership. Recognize functions of training during transition to value chain management. Identify ways to  more...

Change Management Managing Change ...ommon misconceptions about change. Recognize how change benefits an organization. Develop good traits of a change leader. Encourage resilience within employees. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You  more...

Total Quality Management Fundamentals ...lity solution. Learn To Recognize how Total Quality Management differs from traditional management practices. Recognize elements of a quality cost reporting system. Identify elements of a Total Quality Management organizational culture. Identify steps for assessing your  more...

Total Quality Management Principles ...ement process. Learn To Recognize how to develop a customer needs map. Identify the four stages of team development. Identify steps in developing a methodology for process improvement. Identify steps for generating a quality-planning roadmap. Identify  more...

Managing Performance Establishing a Peformance Plan ...ance expectations should be based. Recognize the steps in the process for discussing the job description. Lead a discussion of a new employee's job description. Simulation Overview: In this simulation, you will be meeting with Monica Washington, a newly-hired Account Executive in the Sales Department.  more...

Total Quality Management Implementation and Tools ...f Quality Function Deployment. Recognize how to examine performance using benchmarking. Audience This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Managing Performance The Performance Appraisal Process ...k about an employee's performance. Recognize the guidelines for gathering feedback about an employee's performance. Simulation Overview: In this simulation, you will meet with Patty Chen, a Customer Service Representative, to review the self-evaluation portion of the performance appraisal process. As Patty's supervisor, you  more...

Managing Performance Overcoming Performance Appraisal Challenges ...cate effectively with an employee. Recognize the steps of the STATUS acronym. Given a six-step process, conduct a status meeting with an employee. Identify forms of progress reports. Simulation Overview: In this simulation, you will meet with Jennifer Braxton, a very able employee  more...

Coaching Communicating with Employees ...ow to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee. Learn To  more...

Business Ethics Managerial Business Ethics ... You will also learn causes of unethical behavior, how to recognize unethical behavior, and how to end unethical behavior in the workplace. Learn To Demonstrate characteristics of ethical managers. Identify ways to ensure ethicality in the workplace. Follow steps for handling ethical dilemmas brought to  more...

Business Ethics Organizational Ethics ...y organizations should be ethical. Recognize the categories of functional area ethics. Avoid common pitfalls of specific functional area ethics. Identify the principles for highly effective firms. Demonstrate the principles for highly effective firms. As the Sales Director for  more...

Organizational Crisis Mgmt Managing a Crisis ... terrorism. Learn To To recognize the real crisis. To manage a sudden crisis. To manage recovery. To communicate information. To manage decision making. To manage legal issues. Audience This series is for senior  more...

Team Management High Performance Teams ...e qualities of a good team leader. Recognize the lifecycle of a team. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you  more...

Six Sigma Six Sigma Essentials ...s of Six Sigma implementation. Recognize the characteristics of online analytical processing. Identify ways of using data-mining to explore business data. Identify the benefits of benchmarking your company against the best in class companies. Recognize reasons for benchmarking failure.  more...

Team Participation Teamwork Fundamentals ...d how teams benefit organizations. Recognize the differences between traditional and self-directed work teams. Determine the optimal size of an effective team. Identify the main categories of teams. Simulation Overview: Each of the simulations allows you to practice the skills  more...

Team Participation Resolving Conflict in Teams ...ng opposition to their ideas. Recognize-and respond appropriately-to their own and others' reaction to conflict. Audience Managers and employees who want to learn how to resolve conflict in teams. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning  more...

Virtual Teams Participating in Virtual Meetings In Virtual Teams: Participating in Virtual Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building  more...

Project Teams Participating on a Project Team ...uring a project team meeting. Recognize the guidelines for being an active listener. Audience Project team members, team members, and team leaders who are interested in learning more about how project teams are created and how they function. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Project Teams Applying Team Building Techniques ...Express yourself assertively. Recognize types of power. Conduct an effective project team meeting. Identify exercises that can be done to build team cohesion. Audience Project team members, team members, and team leaders who are interested in learning more about how project teams are created and how they  more...

Telephone Skills Handling Difficult Calls ... image. Identify guidelines for building rapport. Recognize behaviors that callers appreciate. Identify steps to implement effective customer care. Identify guidelines for maintaining confidentiality. Simulation Overview: In this simulation, you are a telephone account executive at one of Icon's call centers, where questions relating to orders and deliveries are diverted.  more...

Motivation Fostering Employee Motivation ... how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and how to help employees increase their own motivation levels. Learn To Determine the best way to lead employees with specific needs.  more...

Motivation Empowering to Increase Motivation ...werment plan can be developed. You will also learn how to recognize empowerment, the benefits of empowerment, and how to prepare to empower employees. By learning how to decide who to empower, how to manage empowered employees, and what characteristics organizations should have to empower their employees, you will be better prepared to empower your employees. Learn To  more...

Succession Planning Elements Approaches ...h on succession planning. In this simulation, you want to recognize the benefits of succession planning, the challenges to succession planning, and the key elements to consider in succession planning. Unit 2: Succession Plans: Defining Your Approach (0.5 - 1 hour) Identify examples of how organizations can effectively approach succession planning.  more...

Organizational Behavior Organizational Dynamics for Individuals ...d to avoid common barriers to effective communication and recognize the types of power that you and David are using. After meeting with David, you will have a short meeting with Nancy to discuss David and any OB dependent variables that David is demonstrating that might be affecting his behavior. Unit 2: Foundations of Individual Behavior (0.5 - 1 hour) Identify the  more...

Project Leadership Overcoming Obstacles ...nge, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help employees deal with change. Identify ways to reduce change anxiety.  more...

Advanced Six Sigma Preparing for Black Belt Projects In Advanced Six Sigma: Preparing for Black Belt Projects, you will focus on the responsibilities that Black Belts must fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects. Learn To: Understand the role of the Black Belt. Understand how  more...