Online Recognizing eLearning - Training Resources

Teams That Work ...ills to dealing with team conflict, making decisions, and recognizing performance. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Teams That Work This complete course will teach you practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also  more...

Trade Secrets & Their Protection ... and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent  more...

Starting and Growing a Business on the Internet ...e certain steps that must be followed. Such steps include recognizing what type of business is best to start, what product sells the best, otherwise, you won`t make any money selling just anything, the proper way to advertise, the most proper and effective way to promote yourself to get results, creating a Web site that sells, learn how to get venture capital, and more.... After taking this  more...

Selling With an Unfair Advantage: No Lying, Cheating or Deception ...e customer context; how to listen and what to listen for; recognizing and handling objections; then when, how and what`s of getting action. The new millennium is complex and different. To prosper requires a fresh approach to selling. This program clearly reveals what you and your salespeople can do right now to help your customers buy more from you. You can go through the 5 sessions in about 2  more...

Recognizing and Avoiding Burnout Course description -- The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques  more...

Recognizing and Managing Anger Course description -- After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain  more...

Recognizing and Responding to Signals of Violence Course description -- The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts.  more...

Recognizing Employee Performance ...You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and  more...

How To Master Performance Management ...e by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's  more...

Computer Security Awareness Training (CSAT) Computer Security Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the  more...

Communication during Organizational Change ...e. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The unfamiliar tends to generate stress, and when you are stressed you do not communicate well. This course addresses this problem proactively. It also equips you with the communication strategies needed to enable you to be a positive influence in the  more...

Preparing for Outbound Sales Calls The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside  more...

Preparing for Inbound Sales Calls Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three  more...

Managing and Maintaining Brand Equity ...nization's brand clear of negative social implications by recognizing ethical dilemmas. You must be ever-vigilant to avoid action taken towards you by the FTC and any other legal complications that could bring harm to your brand. To help you to do this, you will practice identifying and solving potential legal problems with advertisements. The course concludes by allow you to use a specific  more...

Emotions Mindsets and Coaching What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your  more...

The Customer s Voice ...rn all that you can about your customers. The focus is on recognizing and ultimately anticipating customer expectations. There are any number of ways to hear "The Customer's Voice", but you have to know how to listen. Learn about the dynamics of client expectations, and the inconsistent, ever-changing nature of today's customer. How do customers judge our success? You'll explore the five key  more...

Group Problem Solving and Decision Making ...he stage for group problem solving and decision making by recognizing the components of an effective team. You'll explore valuable strategies for improving group effectiveness, strategies that will enable you to move past groupthink and other obstacles and on to team productivity. You'll also learn how to better diagnose problems within a group setting, and then generate dynamic alternatives  more...

Oracle Database 11g PL SQL Variables Attributes and Executable Statements To identify the steps for getting started with PL/SQL, recognizing the benefits of the available tools, creating basic statements, declaring variables, testing code, and adhering to scoping and nesting rules.  more...

Recognizing a Leader Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences  more...

Training for Business Results ...apital development. But forward-looking organizations are recognizing and monitoring this industry trend by actually linking training and assessment to strategic objectives. The bottom line is that learning how to use assessment tools today will spur the incorporation of your company's objectives into the training dollars you spend tomorrow. This course gives you the skills you'll need to  more...

CompTIA Server 2005 Server Maintenance Security ...ms. The Security unit covers securing the environment and recognizing environmental issues. The last unit covers the basic aspects of problem determination and troubleshooting. Learn To: Identify the features of status lights and server fans. Identify the key aspects of controlling temperature, humidity, and air pollutants. Identify the key aspects of documenting security measures.  more...

Stress Management Fundamentals for Managers ...to prevent employees from causing you stress. Unit 2: Recognizing Stress in Employees Recognize the symptoms of stress in others. Identify environmental conditions that lead to stress. Know when stress is caused by poor job fit. Recognize methods for reducing workplace stress. Identify when you should intervene. Recognize methods for preventing employee burnout. Unit 3:  more...

Communicating w Difficult People Handling Difficult Co-Workers ...earning Time 2 to 4 hours Objectives Unit 1: Recognizing a Difficult Co-worker (0.5 - 1 hour) Select examples of difficult behavior. Identify types of difficult personalities. Identify examples of primary and secondary conflict. Apply proper techniques to turn destructive conflict into  more...

Excellence in Service Fundamentals for Employees ...serve external customers by fulfilling their basic needs, recognizing how they evaluate service, building rapport with them, and avoiding customer service pitfalls. Create a positive environment through excellent internal customer service. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations.  more...

Excellence in Service Building a Customer Service Team In Excellence in Service: Building a Customer Service Team, you will learn techniques to successfully select, train, and motivate employees to form a customer service team. You will identify important aspects of employment laws that affect your search for quality service employees. You will also learn how to develop a training program that is suitable for your customer service team and that will  more...

Excellence in Service Building Lasting Customer Relationships ...g knowledge, and developing loyalty. Develop loyalty by recognizing how to: differentiate between satisfied and loyal customers; build loyalty through emotional attachment; and follow the four stages of loyalty. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning  more...

Sexual Harassment What Employees Should Know ... affects both its victims and the organization. Unit 2: Recognizing Harassing Behaviors (0.5 - 1 hour) Identify the basis for a claim of quid pro quo sexual harassment. Identify how sexual advances and propositions can result in sexual harassment. Identify the factors that determine whether behavior constitutes sexual  more...

Workplace Aggression Recognizing Aggressive Behavior ...Recognizing Aggressive Behavior, participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression, as well as the three stages of aggressive behavior. Upon completing this program, participants will also be able to identify the nine profiles of aggressive employees and  more...

Business Ethics Managerial Business Ethics ...ehavior. Identify methods for recognizing a subordinate employee's unethical behavior. Follow an intervention process for ending unethical behavior. Audience Managers and supervisors who want to learn how to create an ethical work environment and encourage ethical behavior and discourage unethical behavior in their employees.  more...

Managing High Performers Defining Finding High Performers ...5 hours) Identify guidelines for recognizing the needs of high performers. Identify guidelines for applying managerial principles. Identify ways of creating buyer value. Identify steps for appropriate job matching for high performers. Simulation. Unit 2: Competencies of  more...

Managing High Performers Implementing Recognition Programs Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.  more...

Cross-Functional Teams Cross-Functional Team Development ...ng task achievement challenges, as well as evaluating and recognizing team successes. Learn To Apply the guidelines for effective team communication. Conduct and facilitate a cross-functional team meeting. Complete a Gantt chart. Use the steps for team decision making to reach a  more...

Project Leadership Overcoming Obstacles ...the change to a less complex, more usable phone. Unit 2:Recognizing and Reducing Team Stress (0.5 - 1 hour) Identify common responses to stress. Identify ways to reduce your stress level. Sequence the steps to help employees manage their stress levels. Follow the process for helping project team  more...

Workplace Aggression Series The Workplace Aggression Series includes the following courses: Workplace Aggression: Recognizing Aggressive Behavior Workplace Aggression: Defusing Aggress Situations Workplace Aggression: Taking A Proactive Approach To review individual course descriptions, please return to the previous page and select the desired title(s).  more...