Online Reduce eLearning Training

Managing Yourself : Dealing with Stress Today's manager needs leadership skills. Today's manager must be able to shape people into effective working units ...called teams ...and lead them to success. However leading a team of people and juggling priorities and deadlines can cause you stress. As a leader you need to recognise whether you or your team are suffering from stress, identify what's causing that stress and take action to reduce more...

Phone Skills : Handling Angry Callers In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and reduce your stress levels when you're dealing with angry callers over the phone, through effective communication more...

Organisational Communication : Improving Safety Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will more...

Keeping Safe at Work Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will equip more...

Excellence in Service: Working with Upset Customers In Excellence in Service: Working with Upset Customers, you will learn how to successfully serve upset customers, calm upset customers, and deal with abusive customers. In addition, you will learn how to control your own emotions and reduce your level of stress. more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer more...

The Health Care Industry Overview Version 2 ..., to address issues of access, to improve quality, and to reduce cost.This course provides a high-level view of the health care industry environment, including its key players, trends, structure, and relevant business and regulatory issues. It also provides an overview of the state of affairs and insights into the health care industry. The course reflects on issues and challenges that the more...

The Manufacturing Industry Overview Version 2 ...oducts to emerging markets worldwide. Intense pressure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases and spreading out operations well beyond their home grounds.This course provides an overview of the manufacturing industry. It first examines the state of affairs in the manufacturing industry, including its more...

The Insurance Industry Overview Version 2 ...ng to sharpen their marketing efforts, cut overheads, and reduce claims leakage. They are also finding ways to optimize the use of technology to cope with the changing regulatory and competitive landscape, and capitalize on opportunities thrown open by emerging markets.This course provides insight into the insurance industry and presents a report on the state of industry affairs. It provides a more...

Sales Forecasting Forecasting Your Own Accounts ...sive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn how your forecast is tied to revenue goals and how it is used by various business functions within your company. This three-part series is for sales professionals and sales managers who have a fundamental understanding of the sales more...

Preparing for Mutual Success Reduce CSR Stress This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Managing Conflict Stress and Time Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage more...

Project Leadership Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The target audience for this series is project managers who are responsible more...

Evaluate and Revise for Impact Check Your Writing Style Reduce errors in your writing style. Professionals who want to enhance their written business communications by effectively addressing audience needs more...

Ratios Averages and Graphs Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for more...

Getting Results without Authority Simulation You have been hired within the last year as a design engineer at Autorad, a company that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design more...

Managing Anger in the Workplace Simulation Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy more...

Transitioning From Technical Professional to Management For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and managerial competencies must all be mastered and continuously honed. The Transitioning from Technical Professional to Management Simulation will provide participants with the opportunity to more...

From Technical Professional to Leadership Simulation For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and facilitative competencies must all be mastered and continuously honed. The From Technical Professional to Leadership Simulation will provide participants with the opportunity to develop these more...

Financial Risk Management Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will more...

Six Sigma--Lean Tools for Control ...e lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful activities, such as more...

Lean Concepts ... for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking more...

Non-value added Steps and Tasks Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow more...

Total Productive Maintenance TPM ...et as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to maximize the overall effectiveness of production equipment. This course more...

Rightful Termination One of the most difficult things you will do as a manager is to tell an employee that his or her working relationship with the company must end. When you take this course, you will learn specific steps to follow when terminating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the more...

Sarbanes Oxley Whistleblower Protection ...-Oxley Act was signed into law in an effort to prevent or reduce the incidence of corporate and securities fraud. Significantly, the Act (technically named "The Corporate and Criminal Fraud Accountability Act of 2002") provides protection to, and even encourages, employees who would report such fraud. Sarbanes-Oxley provides the most forceful protections to date for corporate whistleblowers. It more...

Visual Basic 6 Introduction Part II This course provides an introduction to the functionality and programming capabilities of Visual Basic 6.0. It builds on the concepts presented in the first course in this series, Visual Basic 6.0 Introduction Part I. In the first unit, you will learn how to create and use variables, procedures, and functions in program code. Data types, constants, and arrays are also covered, as well as how to more...

Installation of ISA Server 2004 To demonstrate how to install ISA Server 2004 and configure web proxy, firewall, and SecureNAT clients IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT more...

ISA Server 2004 Management and Clientele To demonstrate how to install ISA Server 2004 clients and to secure and maintain ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT more...

Access Configuration in ISA Server 2004 To demonstrate how to enable access to Internet resources and to configure access to internal resources IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT more...

VPN and Exchange with ISA Server 2004 To show how to configure ISA Server 2004 to enable VPNs and to integrate ISA Server 2004 with Microsoft Exchange Server IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing more...

Firewall Configuration on ISA Server 2004 To give an overview of firewall configuration in ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT professionals who have a need to more...

Caching Configuration on an ISA Server 2004 To provide an overview of caching configuration in ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT professionals who have a need to more...

Monitoring and Reporting in ISA Server 2004 To provide an overview of the monitoring options available in ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT professionals who have a more...

Virtual Local Area Networks This WestNet e-Learning module covers an introduction to virtual local area networks, VLAN Membership, VLAN Implementation Issues, and VLAN and ATM. more...

Frame Relay Signaling and Applications To introduce the various Frame Relay signaling mechanisms and applications Technical professionals; IT and business managers who need to learn about wide area network technologies; students investigating or researching telecommunications technologies; nontechnical business managers, project managers, and end-users who require information on the capabilities of communications technologies to make more...

Extending Ethernet Networks To describe the functions and operations of switched LANs and virtual LANs Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam, or the Cisco Certified Network more...

Cisco ONT 1 0 Supporting VoIP To recognize how voice is encapsulated, bandwidth requirements and overhead, and how voice is implemented in an enterprise Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support professionals, network administrators, network engineers, network managers, systems managers, or network more...

Availability Features in Oracle9i To explain how the new features of an Oracle9i database support the maximum availability of a database Database operators, administrators, and developers interested in the new technical features and benefits of an Oracle9i database more...

Workplace Hazardous Materials Information System The Hazardous Products Act and its regulations are administered by the Government of Canada Department of Health, commonly referred to as Health Canada. Supplier labelling and MSDS requirements are set out under the Hazardous Products Act and associated Controlled Products Regulations. This one-hour course covers information required through coordinated federal, provincial and territorial more...

Defensive Driving ...ourse will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define defensive driving recognize accident prevention methods identify the importance of seat belts describe the facts concerning the impact of "drinking and more...

Defensive Driving Techniques ...rse will provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements. specify concerns to be addressed before and while driving use safe driving techniques to avoid collisions drive safely in various weather conditions respond to more...

Electrical Safety Awareness An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recall basic rules of electricity as they relate to electrical safety identify actions to more...

Ergonomics Awareness This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office and industrial more...

Fire and Explosion Hazards H ...reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and possibly, lives. The content in this course is designed to comply more...

Hazard Communication This one-hour course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the routes of chemical entry into the body define various categories of chemical hazards more...

Heat and Cold Exposure Management HAZWOPER This training is intended for personnel who may be exposed to temperature extremes at hazardous waste sites. Heat-related illness is a major hazard, especially for workers wearing personal protective clothing. Cold-related injuries can cause loss of limbs or even death. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify more...

Industrial Ergonomics ...cles and skeleton specify controls and work practices to reduce and/or eliminate risk factors for injury to the muscles and skeleton specify how to report MSD signs, symptoms, and hazards in your job This course is intended for all persons who lift and handle materials and objects or engage in repetitive motions or other procedures that may be related to musculoskeletal disorders. This course more...

Job Hazard Analysis ...improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define job hazard more...

Ladder Safety ... the use of ladders and control methods that will greatly reduce these hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify hazards related to the general use of ladders, and how to control these hazards describe the types of portable ladders and their use, capacities, and safety considerations describe the specific more...

Lead Awareness ...hazards associated with lead exposure and requirements to reduce or eliminate exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify sources of lead exposure identify adverse health effects associated with lead exposure specify the purpose and elements of the Medical Surveillance Program and the Medical Removal more...

Liquefied Petroleum Gas LPG Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to comply with the intent of the applicable more...

Office Ergonomics ...cles and skeleton specify controls and work practices to reduce and/or eliminate risk factors for injury to the muscles and skeleton specify how to report MSD signs, symptoms, and hazards i All persons who have work activities in an office setting, using computer workstations or participating in activities involving light lifting, repetitive motions or other procedures that may be related to more...

Office Safety This course is designed to cover hazards that may be encountered when working in administrative areas. These areas of concern are ergonomic stress, hazard communication, bloodborne pathogens, and electrical safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify office noise abatement and air quality/ventilation strategies more...

Excellence in Service - Working with Upset Customers In Excellence in Service: Working with Upset Customers you will learn how to successfully handle customers when they are upset calm upset customers and deal with abusive customers. In addition you will learn how your own emotions affect your interactions with customers and how to reduce your stress.  more...

Oracle Applications 11i General Ledger Fundamentals Part 2 11i General Ledger Management Fundamentals prepares implementation consultants to institute statutory financial controls reduce the period close cycle access financial data and deliver comprehensive financial reporting.  more...

Oracle Applications 11i General Ledger Fundamentals Part 3 11i General Ledger Management Fundamentals prepares Implementation consultants to institute statutory financial controls reduce the period close cycle access financial data and deliver comprehensive financial reporting.  more...

Managing Finances using Money 2002 The Managing Finances using Money 2002 course is the second course in the Works Suite 2002 curriculum. The course introduces the user to the fundamentals of Microsoft Money. Additionally the course details information about performing basic activities such as creating a Money file and managing accounts. It also details the processes involved in maintaining transaction details and creating and more...

Stress Management: Fundamentals for Managers Stress Management: Fundamentals for Managers prepares participants to identify the warning signs of excessive stress and identify its personal social and professional sources. Armed with proven techniques for combating stress participants are able to take appropriate action to reduce its presence in their lives. They also receive guidance on spotting employees who are battling stress and helping more...

Stress Management: Fundamentals for Employees In Stress Management: Fundamentals for Employees participants learn to identify the warning signs of excessive stress and identify its personal social and professional sources. Armed with proven techniques for combating stress participants are able to take appropriate action to reduce its presence in their lives.  more...

Call Center Management: Measuring Quality and Performance ...tudent information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics provides a process for calculating staff levels and identifies the types of reports that call center managers use to evaluate a call center's performance. Additionally the program provides students with guidelines for more...

Call Center Management: Managing and Motivating Your Staff Call Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally the program provides students with processes and more...

Effective Presentations: The Presentation Process In Effective Presentations: The Presentation Process you will learn what steps to take to reduce your fear of speaking remain calm and appear relaxed. In addition you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally you will learn how to assess the audience members and answer their questions.  more...

Managing Performance: Overcoming Performance Appraisal Challenges In Managing Performance: Overcoming Performance Appraisal Challenges you will learn how to encourage regular communication how to conduct a status meeting and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition you will learn about the laws governing the appraisal process so you can more...

Software Maintenance This course will provide an overview of the logistics involved in software maintenance as well as the steps that can reduce both the difficulty and cost of software maintenance. more...