Online Relate eLearning Training

How To Master Personal Career ...rofessional success is a function of personal skills that relate to professional activities, such as interviewing for a new job, balancing work and family, and managing stress. The 10 courses in this bundle develop personal competencies that will support your employees' career aspirations and enhance their effectiveness in their private lives. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Design Team - Data Modelling Design Team - Data Modelling is a set of techniques for the production of diagrams showing how data is stored in an organisation and how the various elements of data inter-relate. This course teaches you how to draw data models depicting the current environment and how to optimise the way that data is stored and retrieved.  more...

Excellence in Service: Fundamentals for Managers In Excellence in Service: Fundamentals for Managers, managers review the skills that they and their direct reports need to possess to relate effectively to customers. They also learn to develop and monitor a service team, create service plans, and develop and implement effective service standards.  more...

Excellence in Service: Fundamentals for Employees Excellence in Service: Fundamentals for Employees helps learners develop the skills needed to effectively relate to customers and exceed their expectations. They learn to differentiate between internal and external customers and make sure their customers are completely satisfied.  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

Establishing Team and Customer Relationships This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a  more...

Introduction to Project Process Groups and Initiating a Project ... interactive experience--called a project--there are interrelated processes that must occur. These processes can be grouped into five Process Groups. The art of project management is to understand which processes are involved in which process group and how they are interdependent. In this course, learners will identify the five Process Groups--Initiating, Planning, Executing, Monitoring and  more...

Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the  more...

Advanced Project Management Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Project managers who  more...

Delivering Your Message So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by  more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...

Management Development for Technical Professionals If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will  more...

Balanced Scorecard Implementing In Balanced Scorecard: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy  more...

Goal Setting Reaching Individual Goals In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. The target audience for this program is administrators, managers, supervisors and front-line staff.  more...

PrimeFinance Budgeting Matters This course describes how to relate budgeting and the key budgeting methods to a manager's work. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...

Overview of Managerial Accounting Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and  more...

History of Organizational Improvement and the Foundations of Six Sigma To successfully implement Six Sigma , it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

Managerial Skills and Abilities ...lities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships.This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR,  more...

Supply Chain Management ...nce of certification, partnerships, and alliances as they relate to the supplier relationship. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality / Organizational Corporate directors of quality, quality managers and executives  more...

Transitioning from ISO 9000 1994 to ISO 9001 2000 The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management  more...

Introduction to Brand Management ..., a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity.  more...

Graphic Design Primer This WestNet e-Learning module explores the basics of graphic design, including color theory, readability, page layout, and composition as they relate to Web design.  more...

Managing Disconnected Data To demonstrate how to relate tables and DataSets, bind DataSets to a DataGrid, and to modify, view, and select disconnected data C# programmers and candidates for the Microsoft MCSD and MCAD certification paths  more...

Securing UNIX Systems To describe how to implement and maintain UNIX networking IT professionals working in a UNIX environment for the first time  more...

IIS 6 0 Fundamentals To identify how to install or upgrade IIS 6.0 and use the administration tools to perform tasks Administrators who intend to employ Internet Information Services 6.0; IT professionals who wish to gain knowledge of IIS 6.0  more...

OS 390 C Programming This course provides an introduction to programming in the C Language under OS/390. First the course provides an understanding of the elements of the C language. The course introduces many important concepts concerning C object-oriented programming (OOP). It describes the concept of a class with member variables and methods. The course continues with additional important OOP concepts which relate  more...

JES2 Job and Device Control II ...specified for a SYSOUT dataset and how these requirements relate to printer setup characteristics. It also describes how JES2 combines SYSOUT datasets into output groups, selects output groups for printing and provides a comprehensive examination of the JES2 Remote Job Entry (RJE) facility. The course discusses the commands used to control remote devices, explains how to send messages to other  more...

Digital Payments To identify the main components of Internet commerce payment systems and to recognize new and recently outdated payment trends Computer professionals already engaged or seeking to be involved in network design, implementation, consultancy and support; IT and business managers who need to learn about current and future digital payment technologies; students investigating or researching digital  more...

Extending Ethernet Networks To describe the functions and operations of switched LANs and virtual LANs Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam, or the Cisco Certified Network  more...

DOT Drug and Alcohol Awareness ...mpanies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines for setting up effective drug-free programs. These guidelines  more...

Electrical Safety Awareness An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recall basic rules of electricity as they relate to electrical safety identify actions to  more...

Microsoft Money Standard 2005 - Managing Your Money This course will introduce the benefits of managing your finance by using Microsoft Money Standard 2005. It describes the software user interface and the features of the Money software. After covering the basic setup, the course moves through working with categories, accounts, transactions, and budgets. The course also covers the benefits of using online banking to manage your finances. Home  more...

Microsoft Money 2004 Standard This course will introduce the benefits of managing finance using a computer and Microsoft Money. Learn about the software user interface and features of the Money software. Once familiar with the basic set up, the course moves through working with categories, accounts, transactions, budgets and more. Learn about the benefits of using online banking and the Internet to work with finances. A  more...

Getting Started with Access 2003 The Getting Started with Access 2003 course is the first course in the Microsoft Access 2003 curriculum. The course familiarizes users with basic database concepts and the features in Access. It describes the concepts and processes involved in creation and design of databases and tables in Access 2003. In addition, this course guides users to efficiently relate, manage, and customize database  more...

Excellence in Service - Fundamentals for Employees In Excellence in Service: Fundamentals for Employees you will learn how to develop the skills needed to effectively relate to customers fulfill their needs and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between  more...

Leading the Way - Learning to Lead ...Lead " you will learn what it means to be a leader how to relate to your followers and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders as well as leadership pitfalls to avoid. In addition you will learn interpersonal skills that can help you motivate and empower your followers. You will also learn different types of  more...

Microsoft Exchange 2000 Server - Part 1: Installing This course presents the students with both theoretical and practical instruction in the subject of installing Microsoft Exchange 2000 Server. This instruction will cover initial installs and upgrades from Exchange 5.5. The bulk of the instruction will relate to the issues of planning and executing a server install. Considerably less emphasis will be placed on deploying different varieties of  more...

Microsoft Exchange 2000 Server - Part 1: Installing This course presents the students with both theoretical and practical instruction in the subject of installing Microsoft Exchange 2000 Server. This instruction will cover initial installs and upgrades from Exchange 5.5. The bulk of the instruction will relate to the issues of planning and executing a server install. Considerably less emphasis will be placed on deploying different varieties of  more...

Microsoft Windows 2000 - Technical Overview This course will provide IT professionals with the new features and capabilities as well as a technical overview of Microsoft Windows 2000. This course will emphasize how to implement and support Microsoft Windows 2000. This course will also describe key features and emphasize how these features relate to other operating systems.  more...

Administering Network Services and Protocols Administering Network Services and Protocols WBT is the third course in the Windows 2000 Professional curriculum that caters to Microsoft Certified Professional exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional. This WBT helps users understand networking concepts and relate them to the Windows 2000 Professional environment. The course familiarizes the  more...

Troubleshooting PC Related Problems ...related Problems WBT is the last course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is designed to acquaint users with the basic knowledge of troubleshooting techniques while working with a PC. This course identifies certain hardware and software problems and provides troubleshooting techniques to resolve them. The problems discussed  more...

Using the Java Foundation Class This course is the fourth in a series of seven on the Advanced Java Topics. This course introduces students to the Java Foundation Classes and shows them how they relate to Swing1 the Java 2 Platform and the Abstract Window Toolkit (AWT). Students will learn how to create effective user interfaces using Swing's pluggable look and feel capabilities enhanced versions of AWT components and many  more...