Instructor Led Relations Training Classes

Customer Service ...relations hoopla that surrounds customer service today; exemplary service is the exception rather than the rule. There is a gap between the slick ad campaigns and corporate mission statements on the one hand, and the realities of everyday customer experiences on the other. Customer service today has many new challenges. It requires the most contemporary and most professional people skills  more...

Managing for Sales Results ...underlying the sales management functions. Practice human relations skills pertaining to sales teams' management. Demonstrate professional behavior as sales managers/supervisors with their teams. Apply sales competency models in interviewing, training and evaluating sales professionals. This Program is designed for: Sales managers, sales supervisors and team leaders involved in leading a  more...

HR KPIs Measuring the Effectiveness of Human Resources 'This program is designed for Human Resources professionals who need to evaluate, and report on, the effectiveness of human resources to senior management. The program is also suitable for human resources managers and senior executives who are accountable for the overall contribution of the HR function. This program is worth 25 NASBA CPE?s.Define metrics and the role they play in measuring the  more...

Defining Customer Relations through SLAs and Key Accounts Management ...Relationship managers, marketing managers, sales and customer care managers and supervisors as well as senior sales and customer service staff. This program is worth 25 NASBA CPE?s. Appreciate the importance of relationships with customers versus repeated satisfactory transactions. Appreciate the role of CRM in collecting, analyzing and using information to strengthen relationships with  more...

Advanced Public Relations ... Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their  more...

Public Relations and Media Skills ...relations officers and other key personnel in the organization whose work involves contact and interaction with the internal/ external public, particularly managers and supervisors in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Analyze and assess the latest public relations concepts and strategies in a variety of contexts.  more...

Advanced Public Relations ... Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their  more...

Advanced Public Relations ... Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their  more...

Advanced Public Relations ... Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their  more...

HR KPIs Measuring the Effectiveness of Human Resources ' This program is designed for Human Resources professionals who need to evaluate, and report on, the effectiveness of human resources to senior management. The program is also suitable for human resources managers and senior executives who are accountable for the overall contribution of the HR function. This program is worth 25 NASBA CPE?s. Define metrics and the role they play in measuring  more...

Defining Customer Relations through SLAs and Key Accounts Management ...Relationship managers, marketing managers, sales and customer care managers and supervisors as well as senior sales and customer service staff. This program is worth 25 NASBA CPE s.Appreciate the importance of relationships with customers versus repeated satisfactory transactions.Appreciate the role of CRM in collecting, analyzing and using information to strengthen relationships with loyal  more...

Managing for Sales Results This program is designed for Sales managers, sales supervisors and team leaders involved in leading a sales team. This program is worth 25 NASBA CPE s.Analyze the various principles underlying the sales management functions.Practice human relations skills pertaining to sales teams management.Demonstrate professional behavior as sales managers/supervisors with their teams.Apply sales competency  more...

Managing for Sales Results Training Objectives: By the end of the sales training program, participants will be able to: Analyze the various principles underlying the sales management functions. Practice human relations skills pertaining to sales teams' management. Demonstrate professional behavior as sales managers/supervisors with their teams. Apply sales competency models in interviewing, training and evaluating sales  more...

Public Relations & Media Skills Objectives: By the end of the program, participants will be able to: Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal and written communication, as well as  more...

Business Etiquette & Protocol Objectives: By the end of the program, participants will be able to: Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully  more...

Hospitality Events & Conferences Management Objectives: By the end of the program, participants will be able to: Plan and prepare for events and conferences in a professional way. Organize the different functions in the event or conference. Control the different scientific and social activities in the event or conference. Prepare the estimated budget for the conference. Plan and organize different kinds of exhibitions.  more...

Advanced Public Relations Objectives: By the end of the program, participants will be able to: Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

Markets in Financial Instruments Directive (MiFID) Training and Presentations ...orisation * Requirements and Scope * Relations with third countries Operating Conditions for Investment Firms * On-going supervision * Conflicts of interest * Conduct of Business (COB) obligations * Obligation to execute orders on terms most favourable to the client * Client order handling rules * Tied  more...

SQL Language This training course is for students who want to gain the necessary skills to extract and analyse data from any database and create reports. Course members will learn: how to write SQL queries what relational databases are and how we can use them what are relations and how to create them the structure of data and the SQL language differences between SQL dialects (Oracle, T-SQL, ANSI) practical  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are  more...

Supervisory and Management Skills Supervisors and managers learn the key supervisory skills: >Guiding the Work >Organizing the Work >Developing Your Staff >Managing Performance >Managing Relations  more...

SALES MANAGEMENT TRAINING What is the number one complaint that customers voice about sales people? Sales representatives simply dona t take the time to listen and determine real needs before proceeding. They "tell" and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

Exclusive HR Practical Program Hyderabad World Class HR Program for Working Hr Professionals...from Husys(TM), India's Only HR Function Management company. Program intended to cover the Practical knowledge in all the Hr Functions ( Business basics to Exit Formalities). Eligibility: The Program is designed as an opportunity to seek core HR functional knowledge for those a Qualified HR Professional working as HR Team member (1+ yrs  more...

NAHRS training schedule - Training Needs Identification - Assessment/Development Centre - Employee Engagement - Manpower Development - Personality Development - Emotional Intelligence - Creative Problem Solving - Active Listening - Basic Counseling Skills for Managers - Assertiveness - Sensitivity Training - Time Management & Goal Setting - Interpersonal Communication - Performance Feedback - Interpersonal Relations &  more...

Advertising Correspondence Course - Certificate and Diploma Training ...ctice * Marketing and consumer behaviour * Public relations * Radio commercials * Television commercials * Computing layout and design * Internet design and copy * Media law * Career planning & development And you will learn it all at home, at your pace no classroom needed! Career Prospects Start an exciting career in a field which influences consumer  more...

CRISIS MEDIA SKILLS WORKSHOP ...ituation occurs. There are very specific ways that media relations must be handled at this time. This rigorous one-day Crisis Media Skills workshop focuses on providing team members with the tools and speaking skills required to communicate the media during a crisis. This training workshop teaches participants how to develop and deliver a formal statement that can be used during a media  more...

CIW Database Specialist Part 1: Introduction to Database Design ... 1: Relational Databases Identify features of an Entity-Relationship (ER) model. Identify the types of relationship cardinalities. Match relational integrity rules with their features. Identify features of a database. Identify disadvantages of a flat-file database. Identify the problems that relational databases were developed to overcome. Identify features of a DBMS. Identify  more...

CIW Database Specialist Part 2: Logical and Physical Design ...eating a logical database design. Identify the types of relationships in a relational data model. Identify methods of resolving complex relationships. Identify characteristics of physical database design. Identify guidelines for creating base relations. Identify keywords used in data definition language (DDL). Topics Include Unit 1: Normalization Identify features of  more...

Diploma of Business (Human Resources) The Human Resources domain reflects ongoing fundamental changes in the work of Human Resource Managers in all areas of business driven by new technology and changing work practices and expectations. The units cover aspects such as recruitment, performance management, providing services, induction, rehabilitation programs, Human Resources policies, information systems, mediation, industrial  more...

Certificate IV in Business (Human Resources) The Human Resources domain reflects ongoing fundamental changes in the work of Human Resource Managers in all areas of business driven by new technology and changing work practices and expectations. The units cover aspects such as recruitment, performance management, providing services, induction, rehabilitation programs, Human Resources policies, information systems, mediation, industrial  more...

High Impact PR ...Relations is becoming more and more important for success in today s business environment. As a small business owner or manager, it is vital that you let prospective and current customers know about your products and services in a cost effective and efficient manner. This seminar is designed to provide you with information and resources that can improve your ability to generate publicity  more...

Supervisor development programme Labor relations for supervisors Fundamentals of supervision Assertiveness Skills for Supervisors Rational problem solving Art of Delegation Dealing with difficult behavior Give and receive feedback How handle people with tact and skill  more...

Interpersonal Communication Are you listening? Whether at home or the workplace, using effective communication is vital to fostering good relations and building trust. All cooperative action depends on effective communication and our daily lives are filled with one communication experience after another. This training shows you how to send and receive messages effectively, and the importance of active and reflective  more...

Just - In - Time training JIT introduces the concept of flow manufacturing, visual control, leveling production and synchronized scheduling. This course is designed on a take-back-and-do approach. Delegates should see immediate applications to improve their counter service and organizational image.  more...

Secrets of Super Service When was the last time you received really super customer service? Unfortunately, such experiences are rare. Does your organization provide excellence in customer service and would your customers think of you when asked this question? Do you and your team provide super service for your internal customers? Learn proven practical techniques to improve customer service in this results-focused  more...

Equal Opportunities and Diversity ...n:- Duty to Promote Equality Sex Discrimination Act Race Relations Act Disability Discrimination Act Religion and Belief Directive Gays,Lesbians and Bisexual Directive-Sexual Orientation Transgender Reassignment Regulations Age Discrimination Directive Equal Pay Act Equal Pay for Work of Equal Value Institutional Discrimination Direct Discrimination Indirect Discrimination Multiple  more...

Help Desk Training Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location.  more...

Effective Purchasing & Supply Management ...ization has developed and its supply systems and supplier relations. Participants will be energized and equipped with good understanding of latest concepts to complement their challenging functions. Objectives: After attending the workshop, the participants will be able to understand more on  New customer-supplier relationship  Changing role of purchasing  Supply  more...

Legal Office Procedures This course is designed to develop basic knowledge of the legal office assistant's clerical and practical duties required in the law office. Content includes scheduling, legal documentation, reception/client relations, and effective communications including the art of discretion.  more...

Manager's Guide to Employment Law Feel more confident and be more effective in dealing with your employees in HR law and safe labor relations with this common sense legal training. Topics include: 1964 Title VII Civil Rights Act, ADA, FMLA,Interviewing and Hiring, Performance Evaluations, Progressive Discipline & Termination.  more...

Interviewing and Hiring Skills for Managers Interview, hire and retain better employees more quickly. Increase departmental consistency with applicable hr law and avoid hiring discrimination complaints, improve labor relations with this common sensed, management-based, legal training program.  more...

Administrative Office Skills The Administrative Office Skills Training course is a 24-hour course designed to train students for employment in many fields. The course meets Monday, Wednesday, and Friday for a period of 2 weeks. This course features filing, ten-key calculator, business etiquette, phone skills, customer relations, and personal development in the areas of resumes and interviewing skills. All students will have  more...

Guiding, Directing and Motivating Others This 2-day course is geared toward managers and supervisors. Participants will learn about employee expectations; understand and apply various ways to work with people on the job; how to deal with employees fairly; and, how to guide and direct others. Participants will learn how to change behaviors to create a people-oriented environment.  more...

Customer Care - Putting People First & Complaint Handling for 'Happy Endings' Learn to understand key interpersonal skills that can make every communication with your customer a positive one. Understand the important stages of our communication and how your attitude can predetermine an outcome. Working on group and team activities during this one day course we examine customer care in detail and set clear standards of service. We look at the links between motivation and  more...