Technical Support Agent Skills Simulation ...to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide selection of products that ranges from automotive diagnostic accessories and snow throwers to power tools and more...
E-mail as a Marketing Tool ...ow can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will more...
International Communications Simulation In this simulation, you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing more...
Strategic Approaches to Labor Relations HRCI SPHR ... for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies that actively improve and maintain good relationships, such as employee involvement strategies and strategies that foster positive employee relations. It also covers those strategies that resolve conflict in an amicable manner, such as formal complaint more...
Employee Relations HRCI PHR ...ment issues, including those affecting employee and labor relations. The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. The Professional in Human Resources (PHR) certification shows that the holder has demonstrated mastery of the HR body of knowledge. As a human resources professional, you are more...
Non-union Work Environments HRCI PHR ...ment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are in line with work rules of non-union environments and that more...
Union Work Environments HRCI PHR ...ment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management and provides testing and certification services. As a human resources professional, you are responsible for helping to more...
Principles of Marketing Promotion Strategy Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of more...
Information Security and Risk Management To identify the security requirements associated with identifying and protecting organizational information assets, perform the analysis techniques used in risk management, and recognize the responsibilities associated with different roles in an organization Mid-level and senior-level managers who are working toward or have already attained positions as CISOs, CSOs or Senior Security Engineersmore...
Oracle Developer: Including Reuseable Oracle Components This course is the sixth in a six-part Oracle Developer series that is based on Oracle Developer Release 6. This course will enable learners to implement methods to use additional data sources to work with Oracle8 objects and to integrate charts reports and timers in form modules. In addition the course covers the procedures to reuse components objects and code and to modify the relations between more...
Oracle Financial Analyzer for End-Users This course introduces the learner to the interface and functionality of an Oracle Financial Analyzer Budget workstation. Participants will be able to use Oracle Financial Analyzer (OFA) to enter modify analyze display and submit financial data. This course covers the OFA interface reports graphs worksheets solve definitions models Web components and spreadsheet functionality. It also covers more...
Professional Bar Management Online Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business.
New bar owners will find the course is a complete guide to understanding the more...
Professional Bar Management II Online ...ductive team. You will also learn ways to build customer relations and to promote sales for maximum profits, additionally including a sample business plan, an in-depth look at promotions and unconventional ways to generate revenues.
Kellie Nicholson has condensed thirty years of experience into a ten-lesson course that will teach you how to manage any bar or restaurant like a more...
Oracle Form Builder R6 Including Reusable Oracle Components ... to reuse components, objects, and code and to modify the relations between two associated blocks. Finally, the course provides information on the new features available in Oracle Developer. L earn To: Implement the methods to use additional data sources on which to base data blocks. Work with Oracle8 objects in Form Builder. Understand the concepts behind reusability and the more...
Oracle Form Builder Handling Multiple Object Relationships ...ases by using built-ins and triggers. Create and modify relations between two associated blocks by using Object Navigator and programmatic control. Invoke multiple forms by using built-ins and pass data between forms by using parameter lists. Work with record groups. List items at design time and programmatically by using built-in functions. C ontent Emphasis Skills-Based A more...
Consulting Skills Building Consulting Relationships ...Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine the need for a consultant. more...
Principles of Marketing Promotion Strategy ...l objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of the personal selling process. Learn To Identify the definition of integrated marketing communication. Select the elements more...
Virtual Team Mgmt Developing Virtual Teams ...ties is to assemble a virtual team for an upcoming public relations project. Your goal during this meeting is to demonstrate your knowledge of virtual teams, including their characteristics, the five types of virtual teams, and the types of technology virtual teams can use. Unit 2: Overcoming the Barriers to Virtual Teams (0.5 - 1 hour) Identify challenges that more...
CIW Database Specialist Part 1 Introduction to Database Design ...Databases 3 - 4 hours o Identify features of an Entity-Relationship (ER) model. o Identify the types of relationship cardinalities. o Match relational integrity rules with their features. o Identify features of a database. o Identify disadvantages of a flat-file database. o Identify the problems that relational databases were developed to overcome. o Identify features of a DBMS. more...
CIW Database Specialist Part 2 Logical Physical Design ...Boyce-Codd Normal Form, logical database design resolving relationships, creating a logical data model, and the various integrity constraints, physical database design which introduces physical design, creating enterprise constraints, and database performance and access. Learn To: o Identify features of normalization. o Identify features of functional dependency. o Identify features of more...
Diploma in Business Practices Content:
The Qualifications
Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs.
The qualifications are offered through ABC Awards {which is a leading UK awarding body) and are approved by the Qualifications and Curriculum Authority for inclusion on the Nationalmore...
Certificate in Customer Relations Aim:
To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests.
Target Audience:
People who provide customer contact through meetings & telephone calls and who receive visitors and guests. more...
Certificate in Personnel Skills Aim:
To provide a general understanding of the principles personnel administration.
Target Audience:
This programme is designed for people who wish to improve their knowledge and make a greater contribution to personnel administration. The course provides an introduction to Personnel Management and progression from this course could include studying for a CIPD qualification. more...
Selling Your Company to the Press It suggests different strategies to help you prepare for the interview and proposes some tips and tactics for skillfully answering pre-interview and interview questions. Glean some tips on how to present your organization and your message in a positive manner. more...
Vendez votre entreprise aux journalistes Ce JEDlet traite des questions que vous devez poser au journaliste qui d sire r aliser une entrevue avec vous.Il vous pr sente aussi des trucs et astuces pour r pondre habilement et efficacement aux questions qui vous seront pos es lors de la pr -entrevue et lors de l entrevue elle-m me. Vous y trouverez galement des conseils sur la fa on de pr senter votre entreprise de mani re positive. more...
Marketing Your Business on the Web ...itial traffic to a Web site
Analyze the role of a public relations campaign in promoting a business Web site
Identify guidelines for promoting your business Web site with online communities
Describe techniques for promoting your products and services on the Internet
Select the most appropriate technique for reaching your target audience
List different types of online advertisements
List more...
RDBMS Concepts ...ogical-based data models
List the features of the entity-relationship modeling technique
Identify the features of hierarchical and network record-based models
Describe a relational record-based model in terms of its data structure
List the operators that work on relations
List the features of the first, second, and third normal forms
Describe the Boyce-Codd Normal Form (BCNF) and the need more...
L'accueil et l'int gration d'un nouvel employ Ce JEDlet pr sente les principales tapes de la pr paration et de la mise en oeuvre d un plan d accueil et d int gration structur . Il aborde, galement, la notion de responsabilisation de l employ , face a sa propre int gration dans l'organisation. more...
Les relations interpersonnelles en milieu de travail Ce JEDlet d finit trois strat gies en mati re de relations humaines qui peuvent servir a am liorer vos relations avec vos employ s. Il explique comment ces strat gies peuvent s appliquer dans votre milieu de travail. Enfin, il num re et commente les b n fices que vous retirerez de leur utilisation.Ce JEDlet ne d crit pas l'ensemble des m thodes d'am lioration personnelle qui peuvent vous tre more...