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Relations Management Training Seminars and Classes
From Serebra Learning Corporation
Technical Support Agent Skills Simulation
 ...to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide selection of products that ranges from automotive diagnostic accessories and snow throwers to power tools and more...
From The Training AdvantEdge
Closing the Generation Gap in the Workplace Print-On-Demand Courseware
 The Generation Gap: Closing the Gap in the Workplace Overview
There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.
This course explores whether defining the actual limits of each generation is most more...
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