Relationship Management-making Hard Training

Contacts Plus ...ustomer into focus. ISBN 0-9719652-0-X & 61478; Customer Relationship Management-Making Hard Decisions with Soft Numbers By: Dr. Jon Anton This prentice Hall published book describes a complete methodology for driving customer feedback into executive decision-making. As the first book ever printed on CRM analytics, the reader will find unique and practical suggestions on how to make hard more...