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Relationship Management Technology Training Providers and TrainersContacts Plus ...e., "soft numbers." ISBN 0-13-438474-1
& 61478; Customer Relationship Management Technology "Infrastructure for customer collaboration"
By: Dr. John Anton and Bob Vilsoet
From our research on the American consumer, it has become very clear that potentially the best customer service strategy is "to offer every possible channel for the customer to help themselves, i.e., self-service." Customer more...
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