Instructor Led Relationships Training in United States - Training Resources

CPR For Workplace Morale - Building Morale In The Workplace Overview This workshop provides help for dealing with workplace challenges. When organizations experience a downsizing or any other dramatic change, they need people to be at their best. Most peoplea ™s reaction to change is resistance. Trust is lost and productivity suffers. Morale is at ita ™s worst. This workshop will help participants learn to create a more harmonious and productive  more...

Managing Employee Performance ...uses its performance management system as a tool to build relationships between supervisors and employees. TrainSmart designs a customized performance management system that is unique to the organization's culture and needs. There are three basic reasons for making an employee performance appraisal. The first reason is to encourage good behavior or to correct and discourage below standard  more...

The 2009 Governance, Risk Management and Complaince Summit Todaya s organization is a complex multiplicity of global processes and business relationships. Organizations are struggling to identify, manage, and control Governance, Risk Management, and Corporate Compliance (GRC) across business relationships. At the 2009 Governance, Risk Management, and Compliance Conference you will learn to effectively enable your organization to anticipate and manage  more...

Building Better Business Relationships The foundation of personal and professional success lies in understanding others and realizing the impact of your behavior on the people around you. This course will help you increase understanding and communication to build stronger, more successful relationships.  more...

People Skills Professionalism This course is designed to provide an understanding of how to project a more professional image to create credibility and respect. It will also help build stronger relationships with co-workers, managers and employees.  more...

Dale Carnegie Course for Effective Communication and Human Relations ...ess environment. You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm. In short, the course will power you to move far beyond your comfort zone  more...

Professional Services Program (PS) At the heart of the PS program are courses helping people to better frame their business context, listen to client needs, facilitate to consensus, articulate value, collaborate and present solutions with confidence! Workshops (10 days): The Professional s Toolkit Creating Valued Solutions Making the Business Case Collaborative Consulting Presentations That Count In many companies, the job of  more...

Web Publishing Overview ...for your site -Site Content vs Structure vs Behavior -The relationships between HTML and Cascading Style Sheets (CSS) -Web graphics formats: GIF, JPEG, SWF, PNG deciphered -Browser support (or the lack thereof) -Evaluating how much to do yourself vs hiring a pro -Testing your site -If a pro built your site, can you maintain it? -Q & A Who should take this class? -You If you're new to web  more...

Anger Management Classes ...ncrease your capacity to create positive outcomes in your relationships with others and yourself * Improve your ability to communicate with others in a way that clearly states your feelings, moods and needs * Learn effective stress management techniques to stay calm and reduce anger and aggression towards self and others * Develop the capacity to influence others by your own  more...

The 7 Habits of Highly Effective People ...tion change the fundamental way they approach their jobs, relationships, even problems and opportunities by: * Breaking common ineffective behaviors and tendencies * Creating high levels of trust * Developing strong interdependent relationships Once you see and think differently, you will act differently. And those actions will produce superior results. This sort of transformation is  more...

10 Steps to Changing Limiting Beliefs Success in achieving your goals depends upon getting past limiting beliefs. Whatever your intention (better relationships, more self-confidence, less anxiety and depression, etc.), this group provides very practical skills for identifying and changing those tapes that sabotage your success and negatively drive your behavior. Proven, effective techniques. Next Group starts SEP 14, 2009  more...

ASP net 3.5 training ...ding Security- The security infrastructure and subsystem relationships of the HYPERLINK "http://ASP. NET" ASP. NET and the sequence of events that occur when authentication is sought. .Net Webservices, Remoting - Overview of advanced .net features like webservices, remoting and the scenarios they are used in. Ajax- What is Ajax, why use Ajax and overview of HYPERLINK "http://ajax. net"  more...

The Secrets of Cold Calling Success System Sales Training and Telesales Training ...d sales reps and support people have learned how to build relationships and close more sales. If you identified with some of the problems or issues of cold calling, prospecting, making appointments and getting together with top decision makers and if you're a high technology company and you would like to see the kind of results that we talked about please visit http://www. intellworks. com  more...

Rules for the Wireless - Offline Strategies for an Online World When you cana t be there in person learn use these cutting-edge courtesies to make a great first impression and grow healthy, profitable relationships in cyberspace.  more...

Networking Magic - Connect with Confidence Learn how to prepare for and profit from any networking opportunity, whether ita s a planned event or a chance encounter in an elevator. Being comfortable talking with others on a professional and personal level helps you develop more profitable relationships  more...

Anger Management Workshop ...while lifting your mood and improving your inter-personal relationships. With my 2 hour workshop, you will receive precise information from a scientific perspective, including the role of learned expectations and motivation in determining the occurrence and severity of anger responses. Concepts are supported by experimental research, but are presented in a simple, straightforward manner  more...

Primavera 6 courses 102 106 Togather ...ts a Creating a Work Breakdown Structure a Create Relationships a Assign Constraints a Maintain the Project Documents Library a Format Schedule Data a Assign Roles, Resources and Costs a Analyze Resources a Optimize and Baseline a Project Plan a Manage Reports a Create and launch a project Website Course Topics: Introduction to Primavera a  more...

Best Practices using MS Project 2007 sponsored by PMI-Chicagoland ...g, task typing (is it work, units or is it duration) a Relationships, durations, constraints, deadlines a Resources a costing and calendars a Lead, lag, leveling resource work loads a Maintaining the current schedule while comparing it to current and original baselines a Preparing a project for tracking and tracking concepts a Reporting, creating custom values to support  more...

Consulting Skills Every day, consulting extends throughout organizations on an informal and formal basis. In its more challenging manifestation, consulting requires the ability to build a trusted relationship and provide advisory services to others. Through this program, learn how to consult effectively from experienced consulting professionals who have developed a process to construct, contract, engage, and  more...

iBATIS Training There are plenty of persistence frameworks in the Java community. iBATIS is an open source "data mapper" framework. Data mappers do not tie classes to tables or class fields to columns. Instead, a data mapper maps parameters and results of SQL statements to classes and fields. This makes iBATIS a simple and lightweight persistence framework. By removing the repetitive and error prone work, iBATIS  more...

Networking: How to Work a Room Can attending one of your conferences for the first time be an overwhelming experience? Do your attendees know networking is important but feel invisible at social gatherings? Are you one of the 88% of American adults who consider themselves shy? Just once, wouldn t you like to see a kickoff presentation that was about the audience NOT the speaker? Are you one of the 88% of American adults  more...

Microsoft Access Advanced ...relationships; advanced query techniques; an introduction to functions, macro actions, advanced form techniques including using macros in forms; database security, and advanced report techniques. Our classes are all instructor-led, hands-on learning. Each student has their own computer and is given a student manual with practice files to take home. A free repeat, within six months, is included  more...

Corporate Cultures THE TRUST FACTOR; CREATING WIN/WIN RELATIONSHIPS During this program, you will learn the core elements of trust. You will have an opportunity to assess your own trustworthiness. You will learn to view others from a paradigm of trust and goodwill rather than mistrust and alienation. You will learn how to engage in vigorous dialogue and arrive at win/win outcomes.  more...

High Performance Teams SKILLS FOR HIGH PERFORMANCE TEAMWORK. The premise of this program is that organizations are much more healthy and productive when their relationships are strong and people know how to work together. In a highly interactive enviornment team members have fun whild learning principles and skills to ensure that they communicate, resolve conflict, solve problems, make decisions and maintqin a  more...

Assertive Communication ... to identify how this style influences day-to-day working relationships. Does your organization encourage free communication or reward the passive yes man/woman? Are your co-workers, teammates, and customers adversely affected by ineffective, passive communication? Use a Personal Communication Style Profile to rank your level of communication assertiveness and passivity. Then, learn four  more...

Mortgage Sales Negotiations and Influence Skills This half-day workshop develops the Mortgage Loan Officer's ability to negotiate competitive fees and rates for mortgages while developing trusted advisor relationships and achieving profit goals.  more...

Strategic Sales Dialogue: Building Trusted Customer Relationships This seminar is based on criteria clients use to determine the value they receive from sales people. Clients value sales people who bring advice, thought leadership, ideas and differentiated value to the table. The Strategic Sales Dialogue Seminar instills a repeatable sales process and builds sales skills for achieving a "trusted advisor" relationship to win, develop and retain business.  more...

Telephone Selling Despite the negative connotation associated with selling over the telephone, the phone continues to be a valuable sales tool, where it is still possible to build relationships and close business.  more...

Negotiation and Influence Skills This seminar develops participant's ability to plan and lead win/win negotiations with clients to develop long-term relationships and leverage their resources.  more...

Microsoft Access 2003 - Beginning ...s will cover best-practices for creating tables and table relationships (including lookup menus), query features such as criteria and sorting, and a primer on building forms and reports using wizards (including the label wizard) and customizing them. This class assumes no prior knowledge of Access, but proficient computer experience is expected and participants should feel comfortable in  more...

Microsoft Access 2003 - Intermediate ...rmediate and some advanced topics. Learn more about table relationships and integrity. Learn how to write complex queries including Update, Delete, and Append queries. Learn how to enhance forms and reports with subforms, tabs, and subreports. And, learn how to use Visual Basic for Applications (VBA) to enhance forms with automation, security, and more. Participants must have prior experience  more...

Introduction to OO Analysis and Design Learn how to use object-oriented techniques from requirements gathering to implementation. Students learn how to analyze and design classes and their relationships to each other in order to build a model of the business requirements You can get a complete list of other Object Oriented Analysis and Design classes at http://www.wintrac.com/courses/coursesooad.asp  more...

Object-Oriented Analysis and Design with UML and Java ...tudents learn how to analyze and design classes and their relationships to each other in building a model of the business requirements. A strong emphasis is placed on diagram notation for use cases and class relationships, and on sequence and state diagramming to capture the dynamic behavior of the system. Usage of Java in implementation of object-oriented designs is discussed to provide a  more...

Object-Oriented Analysis and Design with UML and Borlands Together WS ...tudents learn how to analyze and design classes and their relationships to each other in order to build a model of the business requirements. A strong emphasis is placed on diagram notation for use cases and class relationships, as well as on sequence and state diagramming to capture the dynamic behavior of the system. You can get a complete list of other Object Oriented Analysis and Design  more...

Object Oriented Analysis and Design with UML and RUP using Rational XDE ...tudents learn how to analyze and design classes and their relationships to each other in order to build a model of the business requirements. A strong emphasis is placed on diagram notation for use cases and class relationships, as well as on sequence and state diagramming to capture the dynamic behaviour of the system. Rational XDE Developer Plus for Java is discussed, and examples show how to  more...

OOAD With UML using Rational XDE ...tudents learn how to analyze and design classes and their relationships to each other in order to build a model of the business requirements. A strong emphasis is placed on diagram notation for use cases and class relationships, as well as on sequence and state diagramming to capture the dynamic behaviour of the system. You can get a complete list of other Object Oriented Analysis and Design  more...

Domino Web Access 6.5 User Essentials During this course you will send and reply to electronic mail using the IBM Lotus Domino Web Access (DWA) 6. 5+ application over the Internet. Because DWA incorporates Lotus Instant Messaging (Sametime), you will also know when people are online so you can chat in real time. To help you manage your relationships as well as assist in mail addressing, you will create contacts and groups in your  more...

NLP Practitioner Certification Enhance your communication skills: Optimize your business and sales Improve your relationships Experience personal growth and change  more...

DB2 for z-OS Database Administration ...e used to focus on DB2 administration activities. The relationships between object components will be presented along with communication and security aspects. Design issues of referential Integrity, table check constraints, user defined data types and functions, and triggers are covered in detail. Program design issues will be presented which effect concurrency, integrity and  more...

Introduction to Microsoft Project Microsoft Project is a leading tool for monitoring the flow of resources, projecting budget recommendations, and creating reports that may be compared against actual results. The software offers many possible solutions to make adjustments in order to control complex projects. This program is a hybrid of many other software types including: communication, database, spreadsheet, and scheduling  more...

Creating a Resilient Organization ...nd move forward in a positive direction in jobs, careers, relationships and life. Why is it important to understand CORPORATE RESILIENCE? The process of organizational change and how employees react to and implement changes are key to an organizationa ™s success or failure. Successful organizations realize that corporate resilience is directly related to the resilience of its  more...

ACT 2007 Level 1 In business, you may tend to possess a lot of information about your contacts. Business contacts and related information need to be properly maintained so that you can access or modify them whenever required. ACT! 2007 is a contact management system to work with your business contacts, manage events, track relevant communications, and enhance your business relationships significantly. You can  more...

ACT 2008 Level 1 Business contacts and information need to be properly maintained so that you can access or modify them whenever required. ACT! 2008 is a contact management system that will help you work with your business contacts, manage events, track related communications, and enhance your business relationships significantly. You can get a complete list of other Desktop Application Software classes at  more...

Microsoft Office Access 2007 Level 2 Second Edition ...bases, including creating and working with Access tables, relationships, queries, forms, and reports. But so far, you have been focusing only on essential database user skills. In this course, you will consider how to maintain data consistency, how to customize database components, and how to share Access data with other applications. You can get a complete list of other Desktop Application  more...

Master Sales Negotiator Self Learning Program (sales performance) ...mersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession patterns, overcome buyersa ™ tactics, and develop a complete, yet flexible, negotiation strategy that results in beneficial deals. The Master Sales Negotiator Program  more...

Communication Skills for IT Professionals ...fluencing others and to establishing and maintaining good relationships. This interactive workshop describes how to achieve mutual understanding and greater clarity in interpersonal communication, identifies and develops communication skills, and provides opportunities for refining skills through role-playing activities. You can get a complete list of other Professional Soft Skills  more...

Master Sales Negotiator Self Learning Program ...mersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession patterns, overcome buyersa ™ tactics, and develop a complete, yet flexible, negotiation strategy that results in beneficial deals. The Master Sales Negotiator Program  more...

Object Oriented Analysis and Design with UML and RUP using Rational Rose ...tudents learn how to analyze and design classes and their relationships to each other in order to build a model of the business requirements. A strong emphasis is placed on diagram notation for use cases and class relationships, as well as on sequence and state diagramming to capture the dynamic behaviour of the system. Rational Rose is discussed, and examples show how to use the software to  more...

Object-Oriented Analysis and Design with the Unified Modeling Language ...rn how to identify and design objects, classes, and their relationships to each other, which includes links, associations, and inheritance. A strong emphasis is placed on diagram notation for use cases, class and object representation, links and associations, and object messages. This course utilizes UML 2. 0 notation. You can get a complete list of other Object Oriented Analysis and Design  more...

Object Oriented Analysis Design with UML and NET Training ...tudents learn how to analyze and design classes and their relationships to each other in order to build a model of the business requirements. A strong emphasis is placed on diagram notation for use cases and class relationships, as well as on sequence and state diagramming to capture the dynamic behavior of the system. You can get a complete list of other Object Oriented Analysis and Design  more...

PROGRAMMING IN MICROSOFT ACCESS ...tabase applications, including database normalization and relationships, rules, and indexes; and how to work with VBA to manipulate objects and data. Youa ™ll learn how to programmatically display and manipulate data on forms and reports, and youa ™ll begin to work with the Internet features in Microsoft Access as you create and deploy Data Access Pages. You can get a complete list  more...

Introduction to Service Oriented Object Analysis Design This seminar will utilize an interactive lecture and case study scenarios to illustrate the concepts of SOA systems, development of Service-Oriented applications, how SOAD design techniques are implemented and the integration of enterprise components. Additionally, we illustrate the differences techniques used vs. OOAD processes, SOA requirements gathering, identifying services and processes,  more...

Introduction to Service Oriented Analysis and Design This seminar will utilize an interactive lecture and case study scenarios to illustrate the concepts of SOA systems, development of Service-Oriented applications, how SOAD design techniques are implemented and the integration of enterprise components. Additionally, we illustrate the differences techniques used vs. OOAD processes, SOA requirements gathering, identifying services and processes,  more...

Service-Oriented Analysis and Design SOAD This seminar will utilize an interactive lecture and case study scenarios to illustrate the concepts of SOA systems, development of Service-Oriented applications, how SOAD design techniques are implemented and the integration of enterprise components. Additionally, we illustrate the differences techniques used vs. OOAD processes, SOA requirements gathering, identifying services and processes,  more...

Service-Oriented Modeling and Architecture This seminar will utilize an interactive lecture and case study scenarios to illustrate the concepts of SOA systems, development of Service-Oriented applications, how SOMA design techniques are implemented and the integration of enterprise components. Additionally, we illustrate the differences techniques used vs. OOAD processes, SOA requirements gathering, identifying services and processes,  more...

Difficult Conversations - Communicating for Results ...ptions lead to negative results: * Weakened relationships * Damaged team morale * Damaged credibility Given the bottom-line impacts, addressing this challenge is crucial to the health of a business. Communicating for Results gives participants a third option - approaching difficult conversations well so that they preserve their relationships and deal  more...

Negotiating for Results Negotiating for Results provides participants with a new way of thinking about negotiation a one that actively looks to create value for both sides and expand the amount of value available overall. This approach empowers participants and enables the kind of cooperation that produces measurable business results. Results * Increased margins * Improved closing rates  more...

Lotus Domino Web Access 7 User Essentials During this course you will send and reply to electronic mail using the IBM Lotus Domino Web Access (DWA) 7 application in a browser. Because your Mail incorporates Sametime instant messaging, you will also know when people are online so you can chat in real time. This course thoroughly covers the calendar and scheduling features found in your Mail. You will use the Calendar to keep track of  more...

Lotus Domino Web Access 8 User Essentials During this course you will send and reply to electronic mail using the IBM Lotus Domino Web Access (DWA) 7 application in a browser. Because your Mail incorporates Sametime instant messaging, you will also know when people are online so you can chat in real time. This course thoroughly covers the calendar and scheduling features found in your Mail. You will use the Calendar to keep track of  more...

User Essentials for Microsoft Outlook Web Access 2007 During this course you will send and reply to e-mail using the browser-based Microsoft ® Office Outlook ® Web Access for Microsoft Exchange Server 2007 (SP1). You will use the Calendar to keep track of your Appointments and to schedule Meetings. While you are planning a Meeting you can check your co-workersa ™ schedules to see who is available. You can reserve a room and other  more...

Access 2007 Crash Course Learn Access in Two Days The Access 2007 Crash Course is designed for those who want to learn basic through advanced skills in a fast-paced environment. Users will learn the fundamentals of setting up tables and relationships upon which everything else in Access depends. Queries, Forms, and reports are covered in detail, as well as the features of the 2007 version.  more...

Communication and Interpersonal Skills Poor communication and interpersonal skills are the leading cause of dysfunctional teams. Improve your team's performance by improving their ability to work with and communicate with each other.  more...

Fundamentals to Successful Business Relationships There are fundamentals to everything we do. If we know what they are and focus on them regardless of our industry, we can achieve maximum results. In this session we will discuss three key fundamentals to successful business relationships. They are: Culture: The message you give your customers everyday Service: It's what happens between "Hello" and "thank you" that matters Networking: How to  more...

Building Trust ...relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there are deep and hidden animosities. Respect is lost and our performance is compromised as our energies go into manipulation and protection rather than working together towards a shared vision. We believe that the most successful organizations of the 21st century will be those that know  more...

Skills for High Performance Teamwork ...nizations are much more healthy and productive when their relationships are strong and people know how to work together. In a highly interactive environment, team members have fun while learning principles, make decisions and maintain a positive social environment. Skills for High Performance Teamwork consists of seven modules listed in this Category, that are usually delivered a week apart.  more...

The Role of Trust ...oodwill towards a shared vision When trust is absent, relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there are deep and hidden animosities. Respect is lost and our performance is compromised as our energies go into manipulation and protection rather than working together towards a shared vision.. We believe that the most  more...

Advanced Consulting Skills Course ...nal and executive-level clients. Understand how to manage relationships with clients whose style or personality is dramatically different than yours. You will learn the skills and practice the applications using real-life content. Consultants, through the nature of their charter, are responsible for partnering with operational leaders to deliver a solution or result. But to be effective,  more...

Powerful Communication Skills for Health Care Professionals ...Skills for Health Care Teams helps staff to: Improve relationships get along better with others Improve communications - allows better use of available time: Studies have shown that up to 42% of a manager s time is spent dealing with interpersonal conflicts. The skills taught in this program help to reduces that time Improve levels of adherence with clinical advice Raise  more...

Communication Training ...nd establish creditability with others Build positive relationships Unit 3: Building Relationships through Feedback Use paraphrasing effectively Provide positive and constructive feedback in business setting Unit 4: Communication with Supervisors Identify with types of ineffective supervisors Interact with an ineffective supervisor, promote an idea and accept  more...

Business Etiquette ...ble around you ) What you will learn How to build relationships Create a professional appearance, Develop positive relationships with co-workers Practice cubicle and office etiquette Appropriate behavior and etiquette using the Internet Meeting etiquette Courteous and appropriate communication Handle ethical dilemmas and personal issues Become a good  more...

Access Training - Chicago ...mentary database theory Build a relational database Relationships between tables in database Manage data in an Access database Search data with filters and sorts Write a simple database query Create and customize forms How to write reports using AutoReport Outline Unit 1: Understanding How Access Works How To Start Access How To Open A Database Using Task Pane  more...

FileMaker Pro Part II Students will learn how to create more complex field definitions and calculations, how to work with many-to-many relationships, lookups, and table data summaries, how to work with complex scripts, understand table relationships, summarize data, and create buttons and scripts.  more...

Fast Track to Java Persistence API The Java Persistence API (JPA) is a completely new persistence framework for Java. It is a lightweight, POJO based, persistence framework that provides Object-Relational Mapping (ORM) capability for integrating a Java OO domain model with a relational database. It is based on proven ORM technology such as Hibernate and Toplink, and includes support for entity relationships, inheritance, and  more...

Fast Track to Hibernate ...ionaal Mapping (ORM) solutions for Java, with support for relationships and inheritance, and powerful object-based querying with the SQL-like Hibernate Query Language (HQL). Hibernate supports the new Java Persistence API (EJB 3) specification, which it heavily influenced, with the Hibernate Annotations and Hibernate Entity Manger extensions. This course covers everything you need to know to  more...

Winning Negotiations ...iations. Negotiations are about divergent perceptions of relationships, interests, aspirations, et., etc. Let s try to define the main sources of conflict; what makes so difficult to reach an agreement? Is it just interests or something more? Let s play a game, let s have a simulation and let s understand what we are really doing while negotiating. Let s understand the real impact of culture,  more...

Strengthening Effectiveness Across Organizational Boundaries In an increasingly complex world, we must rely on our colleagues across department, organizational, and cultural boundaries in order to get things done. The challenge of coming together to get things done is considerable. People have different agendas, action items, responsibilities, and assumptions. Yet, to be successful, we must develop productive relationships and successfully manage  more...

Leading Managing Successful Teams The art of team leadership involves nurturing individual and group potential, building team dynamics that maximize synergy and creativity, developing team relationships that lead to commitment and dedication, and appropriately empowering people to make the right decisions for the team and the organization.  more...

Driving Performance Through Emotional Intelligence Mastering the Art of Interpersonal Leadership begins to unravel the mystery of what separates those who truly are influential within organizations from those who could be. Through developing your intrapersonal intelligence and interpersonal intelligence understanding yourself and understanding others you will gain insight into the motivators and drivers that affect your own behavior and that  more...

Building Cultural Intelligence One of the most frequently cited reasons for failure in mergers and outsourcing engagements is culture. Often, organizations underestimate the power of culture to influence decision making, problem solving, and collaboration. To build partnerships and relationships, we need to improve our cultural intelligence: our capability to move fluidly and work successfully with different countries and  more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships ...st conflict and work more effectively, both in one-on-one relationships and group situations. Conflict is in large part the emotional reaction we experience when we think a particular way. The following list outlines some alternative definitions of the components of conflict presented in this seminar. These definitions are presented and practiced in a series of hands-on exercises intended to  more...

Understanding Others: Essentials for Team Success On-Site Training Only Length: 2 days Number of Participants: Up to 20 Materials: Notebooks and handouts provided This interactive, two-day program gives participants a strong working knowledge of personality profiles and thinking patterns that affect the dynamics of a team s problem-solving abilities. Engaging and interactive, this learning experience will help you discover ways to  more...

Respectful Relationships (The Positive Approach To Ending Harassment & Discrimination In The Workplace!) Merrily Archer, employment law attorney and former trial attorney for the EEOC explains the laws in her fun and folksy style and either Sam Lloyd or Tina Berthelot teaches what to do and how to do it to assure that interactions are perceived by others as appropriate and respectful. If you are seen as respectful you will not be accused of harassment or discrimination! This training has been used  more...

Architecting a Process-Centric Organization ...equired to manage the processes, activities and reporting relationships in a process centric organization. It is a required course for certification as a BUCEC BPM Professional. This course focuses on the development of a business process architecture a high level depiction of the value chains and core business processes within your organization. It covers the use of effective performance  more...

ITIL Service Management Essentials ...rvice support and delivery processes, interfaces, and the relationships between them and wider IT issues. Demonstrate knowledge of essential service management concepts and have awareness of essential service management techniques. List cost, benefits, and possible problems associated with implementing ITIL service support and service delivery processes. Achieve Foundation-level  more...

Relationship Management Up Down and Sideways The old adage it s not what you know, it s who you know holds more truth than many of us would like to admit. Relationship is the strongest form of influence whether providing direction or support to those you manage, creating or managing change across the value chain, developing peer-to-peer camaraderie or vying for resources and support from your own manager or other people within an  more...

Celtic Reiki Home Study and Live class This unique style of Reiki beautifully combines the healing energy of Reiki with the ancient wisdom of the Celts and can be used for both healing purposes and goal manifestation. It contains a variety of new techniques based on Celtic ritual and diverse frequencies of energy, which offer the ability to tackle a range of everyday issues such as health, prosperity and finance, work, love and  more...

Balancing Business and Customer Needs Balancing Business & Customer Needs Overview In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have with our  more...

Forming Business Relationships ...Relationships Overview Studies indicate that only 25% of the population has the same type of personality as yours. You struggle to get along with the other 75%. Learn how to do more than just get along with all of your customers: learn how to work with them so they consider you a true partner. More and more, relationships are becoming the difference in sales. People buy from  more...

Renewing the Relationship Renewing the Relationship Overview The close of the sale marks either the end or the beginning of a profitable, win/win relationship. Use your business relationship to build your base of references and identify additional opportunities within the account. And sometimes the toughest sale comes after the customer signed the contract! Learn how to leverage the post-sale problems to your  more...

Unlimited Referral Boot Camp Attend the Unlimited Referrals Boot Camp for Financial Professionals where you'll: Discover 8 tactics for getting more referrals without even asking. Learn the VIPS Method for asking that will get you referrals and NEVER hurt your client relationships. Ensure the highest quality referrals so you don't getted bogged down working with clients who don't fit your practice anymore. Handle  more...

UML Training UML Training: OOAD & UML with Patterns--Overview This 5-day course will familiarize you with all phases of Object-Oriented Analysis and Design, OOAD, using the Unified Modeling Language (UML) methodologies. You will learn how to consider any subject matter and identify all its concepts and relationships to express and model them using the UML tools. Furthermore, you'll learn advanced Analysis and  more...

Relationship Management: Up, Down, and Sideways ...research has proven that the ability to develop effective relationships is a stronger determinant of success ? by 2 to 1 ? than technical skill or proficiency. Over the last decade the roles and expectations of the individual contributor have evolved from ?producer of work output? to ?individual leader of work objectives.? The individual contributor now must have the ability to exert  more...

The 5 Management Essentials for New Managers and Supervisors The road to success for new managers can be rocky and uncertain. For those whose outstanding skills and abilities have propelled them up the ranks, the next rung on the career ladder often leads to a management or supervisory position in order to get ahead. Many new managers receive inadequate or no preparation for their new manager role or its responsibilities. For some, the volume of  more...

Mastering the Art of Interpersonal Leadership Mastering the Art of Interpersonal Leadership begins to unravel the mystery of what separates those who truly are influential within organizations from those who could be. Through developing your intrapersonal intelligence and interpersonal intelligence understanding yourself and understanding others you will gain insight into the motivators and drivers that affect your own behavior and that  more...

Access 2003 Level I ... Manage the data in a database.  Examine existing table relationships.  Query the database.  Design simple forms.  Create and modify Access reports. What you will achieve: Lesson 1: An Overview of Access 2003 Topic 1A: Relational Databases Topic 1B: The Access Environment Topic 1C: The Database Environment Topic 1D: Examine an Access Table Lesson 2: Managing Data  more...

Access 2003 Level II ...2003 databases. This includes working with Access tables, relationships, queries, forms, and reports. But thus far you have been focusing on essential database user skills only. In this course you will consider how to design and create a new Access database, how to customize database components, and how to share Access data with other applications.   Who should attend:  Microsoft  more...

Access 2003 Level III ...ty with basic and intermediate features of Access tables, relationships, queries, forms, and reports) from another source:  Microsoft Office Access 2003: Level 1  Microsoft Office Access 2003: Level 2 Performance-Based Objectives Upon successful completion of this course, students will be able to:  Restructure an existing set of data to improve the design of a database.  Use a  more...

Bridging the Gap between the PMBOK 2nd edition (2000) and the 3rd edition (2004) A one day ?BRIDGE? course is intended to allow students who have been preparing for the PMP exam based on the 2000 edition of the PMBOK (this is currently called the 2004 exam ? the new exam is referred to as the 2005 exam) to realign their preparation to the 2005 exam. Strategically, the course bridges the PMBOK version gap. Tactically, the course is designed to utilize a positive transfer of  more...

Selling is War: Learn Who the Buying Team Members Prefer & Conquer the Competition ...cles to your winning the sale Develop trust, strengthen relationships over the competition Learn what to ask from each buyer to win the sale Use strategies and techniques to block the competition Ask targeted questions to learn what each buyer thinks of the competitions proposals Raise the level and quality of your own selling abilities and style Increase your number of winning  more...

Lead, Motivate, Improve Team Performance ..., throughout their working careers, have experienced work relationships in which the style and feedback from a superior was one that was, (or currently is), demotivating, full of criticism, always leaving us feeling resentful. When this occurs, especially consistently, it accomplishes the opposite of what the intent is-to motivate others to peak productivity and performance. The result is a  more...

Respectful Relationships This is the positive pro-active approach to eliminating inappropriate, disrespectful behavior in organizations! Often when organizations have problems with harassment, discriminatory behavior, rudeness, etc., they put everyone through the typical anti-sexual harrasment training (1-2 hours of quoting the law, looking at a video and being told to behave!). What a waste of time and money! No behavior  more...

Using Emotional Intelligence: How to Best Use Your Brain for Successful Results ...sidered when resolving difficulties and developing strong relationships. When emotions are triggered, the quest for logic is lost. Whether it's your own brain that is deceiving you or it's the reactive brain in the person you are talking to that is hindering progress, you have to know how to make shifts at the emotional level before solutions can be found. You can learn how to shift your  more...

Intermediate Java Programming ...lasses and Objects Responsibilities and Collaborators UML Relationships Visibility 3. Classes and Objects Java Classes Constructors and Garbage Collection Naming Conventions and JavaBeans Relationships Between Classes Using this Visibility Packages and Imports Overloading Methods and Constructors JARs   4. Inheritance and Polymorphism in Java UML Specialization Extending Classes  more...

Spatial Analysis Using GIS ...The power of a GIS lies in its ability to analyze spatial relationships. Such analysis can significantly enlighten the decisionmaking process. This course covers the most prominent forms of spatial analysis in both the Vector and Raster data models. Students engage in extensive computer exercises to explore tools and techniques for analyzing spatial data. Special emphasis is placed on the  more...

Spatial Databases and Database Development Course description GIS data is unique in that, unlike traditional data and databases, GIS data includes geographic location information as a key component of data. This requires special consideration for management and handling of this data. This course provides an introduction to spatial data and issues related to their management. Spatial data models are investigated along with prominent  more...

Access Expert Level ...ce your database designs by using the principles of table relationships and referential integrity, integrate data with other applications, modify a table design to control data entry, find data with filters and queries, customize forms and reports, and create data access pages. Upon successful completion of this course, students will be able to: modify the design of a table to streamline  more...

E-Commerce Strategy A-Z Day 1 of the course is designed to provide the student with a basic understanding of some of the fundamental concepts related to E-Commerce. On Day 2, students will learn how to plan and develop an E-Commerce small business. During this course students will be provided with the information necessary to complete the following objectives: Discuss customer relationship management, enterprise  more...

Access Level 1 This course is for the new user of Access and assumes no experience with relational databases. The topics cover the critical skills you need to get started creating databases in Access and working with the data by using tables, queries, forms, and reports. You will practice the critical skills necessary to create a database and enter, find, edit, and report on the data it contains. Upon  more...

MS Project Level 1 Welcome to Microsoft Project Level 1. This course is the first in a series of two courses designed for individuals who will use Microsoft Project as a tool to assist them in managing projects. The topics in this course cover the critical skills necessary to create and modify a project plan file that contains tasks, resources, and resource assignments. You will create a project plan file containing  more...

MS Project Expert Level Microsoft Project Expert is the second course in the Microsoft Project series. In Microsoft Project Level 1, you used your project management skills to create a complete project plan. This course will build upon that knowledge, and give you the opportunity to work with a project plan once it has entered the project implementation phase. You will exchange project plan data with other applications,  more...

Architecting, Designing and Managing a Process-Centric Organization ...equired to manage the processes, activities and reporting relationships in a process centric organization. It is a required course for certification as a BUCEC BPM Professional. This course focuses on the development of a business process architecture ? a high level depiction of the value chains and core business processes within your organization. It covers the use of effective performance  more...

Object and Data Modeling Workshop ...ams (ERDs) from class diagrams Drawing Entities, Entity Relationships, Cardinalities Converting inheritance and aggregation relationships to data model How inheritance is implemented in a Relational Data Base Management System (RDBMS) such as ORACLE or DB2 Introduction to Data Warehouses Mapping the Object Model to the Data Warehouse How the developer uses the business class  more...

Introduction to Programming ...gement. Students will learn about relational data, entity relationships, and primary and foreign keys. They will also learn how XML can be used to describe and structure data. Lessons ? Introduction to Managing Data   ? Using the Entity Relationship Model   ? Sorting Data by Using Keys   ? Using XML   After completing this module, students will be able to: ? Describe the methods of  more...

Leadership The focus of the Leadership module is on leading participants through self-introspection to examine their skills, and the effectiveness of their skills. Personality styles will be used as a focal point for demonstrating common pitfalls in managing relationships. Importance of soft skills for the leader- manager will be discussed, and tools, techniques and strategies for improving leadership  more...

Consulting Inside Your Organization People at all levels of the organization often are asked to use their knowledge and skills to facilitate change or improvement, but they do not have direct control over how those changes are implemented. Consulting is the process of recommending actions without having formal authority to put those actions into place. This seminar explores the consulting process, based primarily on Peter Block s  more...

Gateway Leadership Certificate Program ... conflict and improve your effectiveness in interpersonal relationships and negotiations. Extensive resources for further learning will be provided throughout this module. Module 3: Building, Leading and Managing Dynamic Teams (4 days) The art of team leadership involves creating an effective team design, driving task accomplishment, nurturing individual and group potential; building  more...

Planning Implementing and Maintaining Microsoft Windows Server 2003 Active Directory Infrastructure ...ise forest and domain functional levels, and create trust relationships. Lessons Creating a Forest and Domain Structure   Examining and Configuring Active Directory Integrated DNS   Raising Forest and Domain Functional Levels   Creating Trust Relationships   Lab A: Implementing Active Directory After completing this module, students will be able to: Create a forest and  more...

Understanding Managing Conflict Conflict is a fact of life. By better understanding conflict and how it affects your working relationships, you can begin to make conflict work for you, not against you. This highly-interactive 3-day course will help you strengthen your ability to work creatively with all types of conflict and improve your effectiveness in interpersonal relationships and negotiations. Extensive resources for  more...

Implementing and Administering Security in a Microsoft Windows Server 2003 Network ...s to various security principals. It also describes trust relationships, domain and forest functional levels, and basic security principles. Lessons Components of an Authentication Model   Planning and Implementing an Authentication Strategy   Groups and Basic Group Strategy in Windows Server 2003   Creating Trusts in Windows Server 2003   Planning, Implementing, and Maintaining  more...

Leading & Managing Successful Teams The art of team leadership involves nurturing individual and group potential, building team dynamics that maximize synergy and creativity, developing team relationships that lead to commitment and dedication, and appropriately empowering people to make the right decisions for the team and the organization.  more...

Microsoft Windows Server 2003 MCSE Upgrade Boot Camp ...unctional level based on requirements. Establish trust relationships. Types of trust relationships might include external trusts, shortcut trusts, and cross-forest trusts. Managing and Maintaining an Active Directory Infrastructure Manage an Active Directory forest and domain structure. Manage trust relationships. Manage schema modifications. Add or remove a UPN suffix.  more...

Administering a Microsoft SQL Server 2000 Database ...hysical database design.   Data integrity concepts.   Relationships between tables and columns (primary key and foreign key, one-to-one, one-to-many, and many-to-many).   How data is stored in tables (rows and columns).   For students who do not meet these prerequisites, the following course provides students with the necessary knowledge and skills: Course 1609, Designing Data  more...

Outstanding Customer Service Just servicing customers is not enough. This Outstanding Customer Service course gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. This focused, practical course is useful for anyone who operates or manages any business or department that deals directly with  more...

Just-In-Time (JIT) for Purchasing This 1-day Just-In-Time (JIT) for Purchasing provides an overview of the JIT method. While companies attempt to improve their cycle times, quality, cost performance, and supply chain; many are embracing the Just-In-Time (JIT) purchasing method to accomplish improvements in these key areas. JIT is not about suppliers holding inventory or only Kanban, it is the embodiment of the philosophy of  more...

Supplier Development This 1 and 1/2 day Supplier Development workshop provides direction on world-class ways of working with suppliers to improve supply chain performance in all areas that will benefit the cross-functional interests of the organization. Topics to be covered include defining supplier development; examples of effective supplier development and evaluation systems; components of implementation activities;  more...

Conflict Management ...l differences to build collaborative teams and productive relationships. Emphasis will be placed on how to recognize the conflict styles of others, individual behaviors and conflict styles; how to work out differences without making enemies; and ways to prevent conflicts from escalating. Ways to develop a collaborative, team-oriented, and productive workplace will be covered. Specific examples  more...

Continuous Improvement in Purchasing ... can be used to improve purchasing processes and supplier relationships. Participants will learn to create process flowcharts and develop implementation plans to improve results. As a result of attending this course participants will be able to assist their company in creating world-class processes. Specific examples of various tools will be demonstrated in well-known purchasing situations.  more...

Customer Service Skills ...n the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate style, communication pattern, and follow-up. Participants will learn to recognize customer  more...

Leadership and Influence Discover how you can influence individuals and groups through leadership to achieve organizational objectives. This leadership and influence training is designed to prepare individual learners interested in broadening their knowledge/skills base or for those seeking to instruct others on how to influence others. It provides a strong foundation in leadership and management, influence techniques,  more...

Facilitation Skills for Business The ability to facilitate groups within the organization has become a critical business skill due to the increasing complexity of business processes and the relationships required to ensure that they are fully functional and successful.  more...

Respectful Relationships: Preventing Harassment Preventing Harassment is HRDFusion's course in how people can create a great place to work through mutual respect. Our approach is unique because we teach the prevention of sexual and other forms of harassment in a context combining ethics, respect and personal responsibility to make the learning far more likely to stick. Because the course is customized to the organization and its policies, we  more...

Advanced Conflict Management ...re than 65% of performance problems result from strained relationships between employees, not from deficits in individual employees' skill or motivation. Interdependent workplace relationships are a fertile soil from which conflict can sprout. Conflict surfaces as spats between employees, disagreements between workers and supervisors, feuds between departments, misunderstandings with  more...

Your Perfect Business a Matchless Unique Strategy to customize the elements of your business What would you have in your perfect business? Who would work with you? What would you be focused on work-wise? How would you spend your time? Where would you work? How would you work? Who would you be? Who could you become? Going for and having A Perfect Business is a valid, exciting and do-able target for each of us. This hands-on six-week class is designed to help you craft and implement  more...

Management Skills for New Managers ..., personnel, leadership, and evaluation -Understand the relationships between dignity, credibility, trust, and effectiveness -Learn how to lead effectively in a changing environment -Introduce a 360 feedback process Stress Management -Learn how stress is affecting the person, and his/her effectiveness and productivity -Introduce the Coping Stress Profile -Analyze coping  more...

Pinpointing Facts Pinpointing Facts "Saying what you mean and meaning what you say" When you think about it, clear communication is critical to the success of managers and employee alike. There is not a single management activity that is effective unless the manager clearly communicates. Can you imagine a manager trying to teach or delegate a task if he/she is not clear? What happens when a manager gives  more...

Establishing and Maintaining Relationships In this 1-day program, participants will learn expectations for personal and team relationships; understand methods for diagnosing and evaluating others; be able to assess current relationships and apply a model for improvement; and use methods to pick the right strategy for ongoing relationship-building.  more...

Procurement and the Law, Contracts, and Ethics ...pany and its bottom line. Contracts are the basis for our relationships with vendors. Their enforceability depends on the laws that govern them and the terms we use. Understand the laws of agency, find out what happens if you leave key terms out of your agreement, understand how to work with legal staff, and learn how to act ethically when performing procurement activities. Specific topics  more...

Working With International Vendors ...evelop productive and cost-effective international vendor relationships; consider cultural influences on vendor performance; measure and optimize results with international vendors; build a value-adding global competency skill set; master the opportunities and challenges of international supply management ; build and manage cooperative global alliances; select and implement successful global  more...

World-Class Procurement This 2-day program will focus on creating effective cross-functional procurement teams within your organization. Topics covered include benchmarking against most successful companies; leveraging the organization's purchasing power using effective purchasing strategies; improving performance to reduce costs; strategic development; improving supplier relationships; negotiating with suppliers; value  more...

Silverback Student-Athlete Self-Leadership Program ...terms of energy-givers or energy-takers , prioritizing relationships in terms of shared values, identifying environments in terms of shared risk, and developing effective personal response management techniques. - Athletic departments can use these programs in conjunction with their current strategies, including the NCAA Foundation and CHAMPS/Life Skills Program. - Specific programs  more...

Managing Up, Through or Around: Influence at Work This session is about creating and extending your influence in the organization by giving you positive choices for dealing with higher-ups and peers. Instead of engaging in competition or passive aggressive behavior, we give you the skills you need to make it more likely you will get things done, get the respect you deserve, and build positive relationships. This program is offered "in-house"  more...