Creating Outstanding Online Help Principles and Practice Software Industry If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a a side-by-sidea editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another more...
Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues more...
Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer more...
The Pharmaceutical Industry Overview Version 2 ...including its key players, business model, structure, and relevant business and regulatory issues. The course explores the issues that the industry is currently facing in North America and globally, and examines strategic and innovative solutions the industry is using to overcome them. The overall purpose of this course is help learners get a feel for the industry Consulting houses, more...
The Food and Beverage Industry Overview Version 2 The discovery of a new dish does more for human happiness than the discovery of a new star, says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them more...
The Health Care Industry Overview Version 2 ...onment, including its key players, trends, structure, and relevant business and regulatory issues. It also provides an overview of the state of affairs and insights into the health care industry. The course reflects on issues and challenges that the industry is facing in No Consulting houses, corporations, and small-to-medium-sized enterprises that sell products or services to other sectors and more...
The Insurance Industry Overview Version 2 The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink, more...
Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will more...
Diagnosing and Planning ...ganization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each more...
Six Sigma DMAIC Analyzing the Data ...Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2 you'll look at the skills and tools that can help you analyze the data to get at the real cause and the effects of the problem. In Lesson 3 you'll focus on the tools that more...
Developing and Deploying Strategic Plans ... forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an organization's action plan can be developed and deployed, and its effectiveness evaluated.This course explores the concepts of strategic planning models, business environmental analysis, and strategic plan deployment. It is aligned with the Qualitymore...
Lean Strategies You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for more...
Safety Handling Hazardous Waste This course covers the different types of hazardous waste, the relevant laws and restrictions, and the regulations for the storage and disposal of hazardous waste. All employees within an organization, whether new hires or as a refresher program for long-term employees. more...
A Manager s Introduction to Business Law This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also more...
Trade Secrets ...trade secrets is to get employees, contractors, and other relevant individuals to sign properly drafted, binding nondisclosure agreements (NDAs). These agreements provide strong protection in most, though not all, circumstances. This two-hour course enables participants to understand the nature of trade secrets, and the legal implications of their use and misuse. SkillSoft's Legal Compliancemore...
Independent Contractors and Temporary Employees ...nies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the benefits and drawbacks of both, and how to get more...
HIPAA Evaluating the Impact of the Privacy Rule Employees and managers need to become more aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the more...
Family Medical Leave Act FMLA ...t yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this course, you will learn the guidelines of FMLA and how they apply to you. This course will educate you on who is eligible and covered under FMLA, benefits and employer obligations, medical certifications, and what notices need to be posted in the workplace. This more...
Antitrust--Talking with the Competition Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a more...
Adding Professional Features to an ASP NET User Interface To be able to create a user interface that incorporates user assistance features, accessiblity functionality, and advanced validation features Web developers who are familiar with the fundamentals of Microsoft ASP.NET and who wish to broaden their ASP.NET programming abilities, especially those pursuing MCAD or MCSD .NET certification more...
Introduction to UNIX To introduce the UNIX operating system IT professionals needing to familiarize themselves with the UNIX environment more...
Windows Server 2003 Planning a Security Infrastructure To outline the processes and considerations for the planning the public key infrastructure and securing network data Systems engineers, systems analysts, IT consultants, and support professionals tasked with planning and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) program more...
The Linux Operating System This course covers the origin and history of the Linux operating system and its relation with other Unix family systems. It examines various ""distributions"" of Linux , its value as a reliable business solution, and its various components, and it addresses issues surrounding its use, administration, and development. The course highlights those aspects that make Linux an innovative operating more...
Legal Ethical Social Global and Taxation Issues This WestNet e-Learning module provides a look at some of the legal and social issues to consider in your work as a Web professional. As the Web has become more entwined with our personal and professional lives, the laws, rules, and customs of the day-to-day real world have necessarily followed. In some cases, this has meant applying existing laws and customs to the Internet. In others, new laws more...
Frame Relay Signaling and Applications To introduce the various Frame Relay signaling mechanisms and applications Technical professionals; IT and business managers who need to learn about wide area network technologies; students investigating or researching telecommunications technologies; nontechnical business managers, project managers, and end-users who require information on the capabilities of communications technologies to make more...
RDBMS Concepts The success of an organization depends on its ability to acquire timely and accurate data about its operations, to manage this data effectively, and to use this data for analyzing its requirements and controlling its activities. Since the volume of data available to an organization might be vast, it is important to process this data to derive relevant information quickly. The data can be managed more...
Electrostatic Discharge Safety Training This course will provide a basic understanding of static electricity, and how to provide protection from static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions. Primarily engineering, safety, and maintenance personnel whose responsibilities include determining and correcting more...
Emergency Response This one-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply more...
SAP R/3 CO Cost Object Controlling ... the theory of Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated phases of preliminary costing simultaneous costing and final costing are also covered. The course gives employees working more...
Adding Functionality to Web Pages using Dreamweaver 3.0 ...ze the web site content such that visitors can locate the relevant information quickly and efficiently. While working with web pages you might need to organize the information in the form of hyperlinked navigation menus. Navigation menus provide hyperlinked text or graphics as navigation options which enable users to select a topic or an area and find relevant information quickly. It is more...
Business Corporate Coaching The Corporate Coaching course was created to pass on knowledge regarding coaching in general and organizational coaching in particular as well as the skills needed to become a successful coach.
The course gives you and/or your organization the following advantages:
Increased performance. Coaching develops the best qualities of people and teams and enables the use of these qualities at work more...
Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...tches.
Identify free lists attributes.
View information relevant to free list contention problems.
Reduce free list contention.
Unit 6: Tuning with Oracle Expert
Duration: 1 - 2 Hour(s)
Sequence the Oracle Expert tuning methodology process.
Identify the different types of tuning.
Launch Oracle Expert.
Match the tuning session scope type with its definition.
Set the scope of more...
E-Commerce Implementation Issues ...mplementation and highlight the issues in relation to the relevant size of implementation.
Identify the sales requirements and solutions for Fred's Flowers.
Identify the IT requirements and solutions for Bob's Flowers.
Identify the marketing requirements and solutions for Fred's Flowers.
Identify the cost and timescale requirements for Bob's Flowers, a small local florist that is to more...
SAP R 3 CO Cost Object Controlling ... the theory of Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated phases of preliminary costing, simultaneous costing and final costing are also covered. The course gives employees, working more...
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ... a given user query. Identify the design issues that are relevant for the design of cubes, base tables, fact tables and dimension tables. Unit 2: The Data Warehousing Process Duration: 1 - 2 Hour(s) Identify the features of an enterprise data warehouse. Identify the situations in which you will use a data mart. Identify the features of an operational data store. Identify the more...
Strategic Management Establishing Strategic Focus ...your answers, you will gain a better understanding of the relevant terms associated with strategic management. Unit 2: Strategic Management Process (0.5 - 1 hour) Apply the steps of the strategic management process. Identify the correct guidelines to make the strategic management process successful. Utilize the correct more...
Introduction to Data Warehousing ...Method.
Identify the features of Oracle7 Server that are relevant to a data warehouse environment.
Identify the features of Express Server that are relevant to a data warehouse environment.
Identify the benefits of the ROLAP option in a warehouse environment.
Identify the components of the Data Mart suite.
Match the SQL*Loader mechanisms with their functions.
Identify the features of more...
Excel XP Fundamentals ...familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems. Some more...
Excel XP Proficient User ...familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems. Some more...
Excel XP Expert User ...familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems, and more...
Systems Analysis Using Client Server Model Part 1 Client Server Env This is the first course in a three part series that presents the students with instruction in the subject of fundamental client server concepts. This course will cover client server computing fundamentals, client server environment, development in the client server environment, and migrating to client server environment. Learn To: o Identify factors responsible for changes in the business more...
Systems Analysis Using Client Server Model Part 3 Client Server Design This is the final course in a three part series that deals with the design of the client server system. Students will learn server design, distributed data processing, client design, and testing and performance monitoring. Learn To: o Match types of database management systems (DBMSs) with their features. o Match relational database management system (RDBMS) components with their functions. more...
Workflow Mgmt Part 1 Process Mapping Automation ..., system analysts, and other network designers. The major relevant duties of the audience include planning IT strategy for businesses, optimizing a company's workflow and processes, mapping IT requirements to business needs, and designing enterprise solutions. Students for this curriculum should have a basic understanding of computer systems and terminology such as databases and e-mail systems. more...
Workflow Mgmt Part 2 Workflow Products ..., system analysts, and other network designers. The major relevant duties of the audience include planning IT strategy for businesses, optimizing a company's workflow and processes, mapping IT requirements to business needs, and designing enterprise solutions. Students should have a basic understanding of computer systems and terminology such as databases and e-mail systems. In addition, more...
Implementing Wireless LANs Part 4 Site Design Installation ... To identify characteristics of end-user devices that are relevant to wireless LAN (WLAN) planning. To identify characteristics of wireless LAN (WLAN) operating environments. To identify items covered in a site survey report. To identify guidelines for procuring wireless LAN (WLAN) equipment. more...
Lotus Domino R5 Development Part 3 Creating User Interfaces ...us Domino R5 design elements with their features that are relevant to Web application development. Identify the features of a folder. Match the types of folders with their features. Create a folder. Set the properties of a folder. Enable soft deletion in a database. Create a view to store deleted documents. Identify the features of navigator. Set the properties of a navigator. Set more...
SAP R 3 Service Management Master Data ...t teams, organizers and employees from IT. Employees with relevant background knowledge who are interested in Service Management. The following course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and SAP R/3 3.0: Working with R/3 3.0 (course 12272). Deployment Options Internet / Intranet, Download, LAN, more...
SAP R 3 Service Management Scenarios ...t teams. Organizers and employees from IT. Employees with relevant background knowledge who are interested in Service Management. The following course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and Working with SAP R/3 (course 13033). Deployment Options Internet / Intranet, Download, LAN, Workstation more...
Moving from Technical Professional to Mgr Series Managing Personnel ...rience were discussed. You're convinced that you have the relevant IT qualifications and managerial skills for the job. Unit 2: IT Team Building (0.5 - 1.5 hours) Identify characteristics of four types of team. Identify the stages of team development. Identify team roles. Identify methods for determining team training needs. Identify some benefits of non-technical training. more...
NEBOSH International General Certificate e-Learning ...ctice) and general principles of good practice, making it relevant to personnel all over the world. It has been designed for managers, supervisors and employee representatives and is ideal for anyone who wants to establish a career in health and safety.Behind every RRC e-learning course is a real tutor leading you through our virtual classroom environment. You can study at times that suit you more...
Selecting a Business Location Before changing your business location or acquiring a new one, consider all relevant factors that could influence your operations. Five major phases, outlined here, walk you through a simple step-by-step procedure that helps you pinpoint an optimal business location. more...
Success Through Storytelling Rediscover the tradition of storytelling. See how leveraging this ancient craft can benefit your business in the contemporary workplace. Techniques and tips used for centuries by master story builders are still relevant in our time. Find out how you can implement these fundamental elements as successful business tools. more...
Field Training Officer This course covers selecting an FTO candidate, interview techniques, training methods, learning styles of recruits, incentives, retention, and documentation; every item you can think of that is relevant to this type of crucial police training is here. more...
Gang Training Designed to help police learn how to identify and contend with street gangs and the crimes they commit. The course helps officers assess gang activity and investigate gang-related crimes more effectively in a safe and streetwise manner.
Field Training Officer ( 8-hour course ) Instructed by Glenn Kaminsky
At The Backup, we offer Glenn Kaminsky's FTO curriculum as one of the best available. more...
Blogging Blogging! Although in 1999 there were fewer than 100 weblogs known to be in existence, nowadays one is hard-pressed to miss a blog anywhere on the Internet. In this VTC tutorial, master instructor, Tim Warner, presents a comprehensive introduction to the world of blogging. From the history of blogging, to an overview of relevant terminology, to an in-depth consideration of three major more...
Understanding Conflicts of Interest This course equips participants to deal with the variety of conflicts of interest dilemmas that employees face while on the job. It covers information relevant to all levels of employees and managers. more...
INTRODUCTION TO MOBILE DATA & APPLICATIONS Some people may not need, nor have time to take, a complete set of technology courses. This module provides a short yet structured overview of mobile data technologies, devices, applications and services. It may be a precursor to formal training on relevant technologies but it could equally stand alone to fulfil the technology knowledge needs of many people. No assumption is made as to prior more...
Microsoft Visual Basic 4.0 Intermediate This course is designed to extend the Visual Basic users understanding of the more advanced features and facilities of this software. The course will encourage confidence and control in using Visual BASIC by focusing on creating and manipulating relevant Objects and interfaces, data manipulation, grids and production of reports. more...
Guidelines for Reference Checking To make informed and advantageous hiring decisions, reference checking is crucial. Discover effective techniques for contacting references, formulating powerful questions and obtaining relevant information on potential new hires. more...
Criminal Interdiction Criminal interdiction will examine common characteristics of criminals, relevant case law pertaining to consensual contacts and detentions, and document examination in the field. more...
Color Theory Course ...r wheel.
Use color value and saturation to create moods relevant to specific products or design needs.
Create "mood boards" or color studies that illustrate specific types of color combinations.
Effectively apply the various illusions created by interactions of hue, contrast, value, and saturation.
Develop color compositions in which a color appears different based on its surroundings more...