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Administrative Professionals Putting Your Best Foot Forward ...and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a positive professional image by  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ... Professional in Human Resources (SPHR) In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet  more...

Retaining Your Talent Pool ...remains a critical issue that no corporation is immune to. For a company to remain successful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your organization must utilize successful strategies for  more...

Measuring Process Capability and Performance in Six Sigma .... It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and performance measurements, such as process capability (Cp), process capability index (Cpk), process performance (Pp),  more...

Managing a Customer Focused Department Simulation ...n. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to help your representatives meet this demand. The Managing a Customer-focused Department Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the  more...

Processes for Managing Project Communications ...ng with stakeholders and ways to ensure that stakeholders remain supportive of the project. Finally, learners will be introduced to different forms of performance reports. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. It will also assist in preparing  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Ethical Decision Making Simulation ... filters, corporate officers, managers, and employees can remain confident that their choices comply with all applicable laws and regulations and adhere to the highest professional standards within their industry. The Ethical Decision Making Simulation is designed to help employees understand and apply the fundamentals of making ethical decisions. Over the course of the simulation, participants  more...

Creating Your Own Leadership Development Plan ...egy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as identifying development goals, objectives, and actions. This course explores ways to assess yourself as a leader, establish a vision for the future, and identify obstacles to that  more...

Windows Server 2008 Backup Recovery ...nt of a system failure and applications and services will remain available. In this course you will learn how to back up files, folders, Active Directory, and other services using the Windows Server 2008 backup utility. Configuring Shadow Copies for shared folders is also discussed along with the recovery procedures for bringing data and services back online. This course is one in a series that  more...

The Consumer Electronics Industry Overview Version 1 ...ndustry players are able to adopt effective strategies to remain successful. For example, they might focus on improving their business and manufacturing processes in order to reduce their costs and thereby absorb the lower prices demanded by the market. Or they might increase their investment in research and development to address rapid technological change. This course is designed to help  more...

Selecting the Right Candidate ...s in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting personal biases steer you away from your hiring criteria. Following a logical system in making your decision will mean you find the candidate who will make a strong contribution to your organization. This course describes how to evaluate  more...

Recognizing Diagnosing Problem Performance Recognizing & Diagnosing Problem Performance When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope,  more...

SQL Server 2008 High Availability and Disaster Recovery ...tiple sets of data that help ensure that critical systems remain accessible, and can be fully recovered in the event of a disaster. This course addresses how to configure database mirroring, log shipping, replication, and failover clusters to ensure that SQL Server 2008 environments are available to users at all times by providing a high-availability and complete disaster-recovery solution.  more...

The Food Beverage Industry Overview Version 3 ...pants are continually under pressure to contain costs. To remain competitive, many companies seek to exploit the economies of scale that result from mergers and acquisitions. At the same time health and safety is a paramount concern, and strict standards are legally enforced. The industry is monitored both by national governments and international bodies like the World Health Organization.  more...

The Pharmaceutical Industry Overview Version 2 ...arketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key players, business  more...

Evaluating Brand Effectiveness ... tests reveal motivation as to why consumers purchase and remain loyal to your brand.This course concludes by explaining the importance of a brand equity measurement system and all of its pertinent components. Through the use of brand audits and tracking studies, you will apply strategies for monitoring and evaluating your brand equity. Finally, you will establish a management system to keep  more...

Implementing a Succession Plan Simulation ...hs to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets, and write reports with extremely short turn-around times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. URG has experienced dramatic growth over the  more...

Initiating a Succession Plan Simulation ...hs to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets and write reports with extremely short turnaround times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. You are a VP and Principal Analyst for  more...

Supply Chain Transportation and Facility Design ...ation's transportation and facility networks. In order to remain competitive, an organization must ensure that its transportation and facility networks are designed in such a manner as to be cost effective without sacrificing customer responsiveness. In this course, you will learn about the role of transportation in a supply chain, including modes of transportation and transportation network  more...

Managing Delivery ... very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you must deliver effective project management throughout the consulting assignment. Set milestones to check on performance regularly, and implement monitoring and control systems. Keeping motivated and focused will also be a challenge, particularly if the project is lengthy and  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ...ons within e-learning and encouragement to the learner to remain open to developments and continually maintain their solution. Learn To To identify benefits of managing e-learning. To identify roles within an e-learning team. To identify guidelines for choosing a Learning Management System (LMS).  more...

Effective Presentations The Presentation Process ...learn what steps to take to reduce your fear of speaking, remain calm, and appear relaxed. In addition, you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To Apply four steps to help reduce your fear of  more...

Recruiting Retention Staffing Your Organization ...uiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Principles of Planning and Recruitment (0.5 - 1 hour) Identify  more...

Recruiting Retention Internet Recruiting ...uiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Internet Recruiting (0.5 - 1 hour) Identify  more...

Recruiting Retention Keeping Your Good Employees ...uiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Retention and Orientation (0.5 - 1 hour) Identify organizational  more...

Managing High Performers Creating a Retention Strategy ... List reasons why high performers remain with an organization. Identify guidelines for selection and orientation. Simulation. Unit 3: Using a Retention Strategy (1 - 1.5 hours) Identify guidelines for using exit interviews to improve retention of high performers. Identify  more...

CCNT Voice Over IP Essentials v6 0 ...udience: The target audience is anyone who wants to remain current in the data and telecommunications industries, including Network Engineers, Network Administrators, Telecommunications Technicians, Data/Internet/Telecommunications Sales Professionals, Telecom Sales Engineers, IP/Data Product Managers, and Telecom Account Managers. It will also be of interest to professionals with general  more...

Frontline Leadership Preparing to Lead ...oyees to the organization. Although their job duties will remain the same, you will need to communicate the organizational differences between Champion and Icon. In addition, it will be important to help both employees adapt from Champion's traditional workplace environment to the learning organizational style that is in place at Icon. Unit 2: Developing Leadership Character (0.5 - 1 hour)  more...

E-Learning Essentials Pt 3 - Deploying and Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating  more...