Online Required eLearning

Access 2002 Basic ...ning A Primary Key Viewing Help Applying An Input Mask Required Fields The Allow Zero Length Property Inserting A Row Setting A Validation Rule Validation Text The Date/Time Data Type The Yes/No Data Type Setting A Default Value Switching To Datasheet View Filtering By Selection Removing A Filter Sorting Records Viewing Your Work Saving Your Work Lesson 3: Creating Forms &  more...

Screening Applicants for Interviewing ...interview someone if you didn't know the responsibilities required for the job? A good job description, based on a thorough job analysis, will help you evaluate applicants' resumes effectively. You'll be able to compare the resumes against the requirements in the description and make effective decisions about who should be interviewed. This course describes the key components of job  more...

Developing Your Direct Reports .... Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills  more...

Human Resources Fundamentals HRCI PHR Human Resources Fundamentals (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely  more...

Affirmative Action and the EEO HRCI PHR ...actices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms of employment discrimination, the impact of certain important  more...

Employment Management HRCI PHR ...actices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about legislation that is specific to employee rights, privacy, and consumer  more...

Offers Contracts and Exit from the Organization HRCI PHR ...d exits are fair and equitable, and that they comply with required regulations and recommended policies and practices. This course will help you prepare for the HRCI certification examinations in this area. All the topics in this course are based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM).  more...

Developing Human Resources HRCI PHR Developing Human Resources (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for  more...

Employment Relations HRCI PHR ...employee relations are positive and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of employment rights, you will learn about  more...

Sexual Harassment at Work HRCI PHR ...actices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of sexual harassment, the key types of sexual harassment claims, the recent legal history of sexual  more...

Risk Assessment and Prevention HRCI PHR ...actices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety and security risks in the workplace, injury and illness prevention and compensation programs, and  more...

Preparing the Exchange Server 2007 Infrastructure Preparing the Exchange Server 2007 Infrastructure Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses  more...

C Programming Classes and Data Abstraction C Programming: Classes and Data Abstraction To provide students with the skills required to create and instantiate classes  more...

C Programming Manipulating Objects C Programming: Manipulating Objects To provide the student with the skills required to use dynamic memory allocation in C  more...

C Programming Overloading C Programming: Overloading To provide the student with the skills required to use polymorphism and overloading  more...

C Programming Files and Streams C Programming: Files and Streams To provide the student with the skills required to create C programs that use files  more...

Project Management Fundamentals ... as a process, is the supervision and control of the work required to complete the project deliverable. Using established project management processes, coupled with the experience and skills of experienced workers, has allowed employers to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager  more...

Troubleshooting and Closing the Project Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during  more...

Installing Windows Vista Installing Windows Vista Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator There are a number of versions of the Windows Vista operating system, each designed for a particular situation. Because the cost of upgrading operating systems can be steep, choosing the right version of an operating system is important. The chosen operating system version must  more...

Confined Space ...onfined spaces, distinguish the difference between permit required confined spaces and non-permit required confined spaces, identify hazards associated with confined spaces, recognize signs and symptoms of overexposure, identify equipment needed for confined space entry, specify safe entry procedures for confined spaces, recognize permits posted at points of entry to a confined space and  more...

Computer Ergonomics ...ated MSDs. This course applies to employees and employers required to work in computer/data entry environments. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: define terms related to the study of ergonomics, recognize signs and symptoms of injury to the muscles and skeleton and the importance  more...

Processes for Managing Project Communications ...gement processes and guides the learner through the steps required to successfully implement each one. Specifically, it covers strategies for selecting appropriate methods for communicating with stakeholders and ways to ensure that stakeholders remain supportive of the project. Finally, learners will be introduced to different forms of performance reports. This course provides a foundational  more...

Estimating and Budgeting Project Costs ...s must have the ability to not only identify what work is required at the onset of a project, but precisely forecast how much that work is going to cost to meet the project goal. This course provides an overview of estimating and budgeting project costs in the Project Cost Management knowledge area, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge  more...

Defining and Sequencing Project Activities ...answer two basic scheduling questions What activities are required to develop the end product? And how should the activities be sequenced for optimal results? The first step in developing a reliable project schedule is identifying project activities and their interrelationships. This course covers defining and sequencing project activities in the project management discipline, and introduces  more...

Estimating Activity Resources and Durations ...of these, are fundamental in executing a project, and are required throughout the entire project lifecycle. Determining resource requirements is critical to successful project time management. The ability to estimate the duration of each project activity is equally essential. It is not enough to know what needs to be done and what resources are required. A project manager must know how much  more...

Working with Difficult People How to Work with Self-serving People Working with Difficult People: How to Work with Self-serving People Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with  more...

IATA 4 Documentation ... Association's Hazardous Materials Regulations, including required documentation to transport dangerous goods (Shipper's Declaration for Dangerous Goods and Air Waybill). This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with  more...

DOT 3 Shipping Papers ...ic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Sarbanes-Oxley What You Need to Know ...ing the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via administrative, civil, and criminal enforcement mechanisms. Sarbanes Oxley provides the most forceful protections to date for corporate whistleblowers: it prohibits retaliation against whistleblowers, reinforces the  more...

Introduction to Business Analysis Essential Competencies ...IBA ). This course also covers the essential competencies required for effective business analysis, including behavioral characteristics, business and software knowledge, and communication and interaction skills. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This course will  more...

Introduction to Business Analysis Planning ... who is responsible for what, and how much effort will be required for project deliverables. This course provides an overview of planning a business analysis approach, using techniques like the decision analysis approach, process modeling and structured walkthroughs as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of  more...

Business Analysis Enterprise Analysis ... a plausible solution must be defined, and the investment required for the solution must be justifiable before implementing it. This course provides an overview of enterprise analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course details defining business needs  more...

Business Analysis Verify and Validate Requirements ... If you want to build a boat, you need to know what is required. You need to check and make sure you have what you require in order to do the job properly. Instructions on how to build an airplane won't help you build your boat, but knowing that you need a welding torch will. When working on any project, you also need as much information as possible about anything that may influence it. This  more...

Business Analysis Solution Assessment and Validation ...sed solution within the organization, identifying what is required within the organization to make the solution work, and validating and evaluating the solution performance. This course provides an overview of solution assessment and validation as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA  more...

Support Center Tools Technologies and Metrics Support Center Tools, Technologies and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the  more...

Asbestos Asbestos This course will provide you with information about the serious health hazards associated with exposure to asbestos. It will also address where asbestos is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Using Surveys to Measure Customer Satisfaction ... deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you  more...

DOT Security for Shipment of Hazardous Materials DOT Security for Shipment of Hazardous Materials According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads,  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ...ified Communications Manager Express and explains what is required to deploy it on Cisco IOS routers. It is important to be able to distinguish between various Cisco Unified Communications enduser devices that you may encounter during the course of deploying and administering a Cisco Unified Communications network. In addition, understanding the boot and registration communication between a  more...

Signs and Tags Signs and Tags This half-hour course will present basic information about the different accident prevention signs and tags with regard to displaying levels of danger and precautions required. The failure of people, equipment, supplies, or surroundings to behave or react as expected causes most accidents. The content in this course is designed to comply with the intent of the applicable  more...

Using Respiratory Protection ... types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed; specify the operation, limitations,  more...

OSHA 300 Recordkeeping OSHA 300 Recordkeeping This course will cover OSHA's revised recordkeeping requirements, the new recordkeeping forms, and offers a number of opportunities for you to practice classifying a case's recordability. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify forms and information required for OSHA  more...

Office Ergonomics Office Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Industrial Ergonomics Industrial Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Hand and Power Tool Safety ...d tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify general power tool safety  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

Developing and Controlling the Project Schedule ... project activities, and adjust the project activities as required to minimize risk. This course covers developing and controlling the project schedule in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition, published by the Project Management Institute (PMI ). Specifically, learners will  more...

Communicating Effectively with Project Stakeholders Simulation Communicating Effectively with Project Stakeholders: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for  more...

Sales Manufacturing TM Sales Production Sales Manufacturing(TM): Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your  more...

Introduction to Program Management ... to program management and the roles and responsibilities required of the program manager. Specifically, learners will be introduced to the importance of program management and the value of a program manager to the success of an organization; the differences between project, program, and portfolio management, and the interactions among them. This course provides a foundational knowledge base  more...

Prepare for Success Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and  more...

Strategic Planning Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the  more...

Presenting Your Proposition Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition ...ifornia and Connecticut law, managers and supervisors are required to undertake two hours of training on sexual harassment. This course is designed to meet that requirement and therefore takes two hours to complete. To ensure that you spend adequate time in this course, please be sure to complete every section. If you follow along with the audio feature of the course, you will meet the two-hour  more...

Creating Your Own Leadership Development Plan ...t plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as identifying development goals, objectives, and actions. This course explores ways to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. It also teaches  more...

Creating a High-Retention Organizational Culture Simulation Creating a High-Retention Organizational Culture: Simulation One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides  more...

Six Sigma Projects and the Black Belt Role ...hese teams and must have the qualities and qualifications required to deliver the expected results. This course deals with the key considerations around the selection of kaizen and Six Sigma projects. It also explores Black Belt roles and the associated Black Belt qualifications needed for leading Six Sigma teams to realize their project goals. This course is aligned with the ASQ Certified Six  more...

Business Performance and Financial Measures in Six Sigma ...potential returns of Six Sigma projects will outweigh the required investment. It provides practice in using the formulas associated with these measures, including revenue growth, market share, margin, cost-benefit analysis, return on investment (ROI), and net present value (NPV). This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist  more...

Basics of Six Sigma Projects and Teams ... this, disciplined schedules, costs, and deliverables are required when managing such projects. The management of Six Sigma projects involves developing and adhering to a project charter that reflects a shared understanding of project expectations, scope, deliverables, and schedule. This course will examine the fundamental project management tools used in a successful Six Sigma project. The  more...

Project Organization Planning Risk PRINCE2 2009-aligned Project Organization, Planning & Risk (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The  more...

The Time Value of Money Investment Decisions for Non-financial Professionals ...dless of your functional or departmental role, you may be required to choose between investment options in assets, plants and equipments, new businesses, advertising campaigns, employee training, or technology, based on their future cash flow expectations. It is important for you to make sound financial decisions to allocate your organization's resources most effectively and ensure the best  more...

Operations Management and the Organization ...nd controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the overall organizational business strategy for its success. This course intends to help learners gain a basic understanding of the key concepts, functions, and goals of operations management in  more...

Workplace Inspections ...employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy, businesses also benefit. They experience lower workers' compensation insurance costs, decreased payout for return-to-work programs, fewer faulty products, and increased productivity. One of the key ways that employers can maintain safe and  more...

Critical Thinking Essentials Applying Critical Thinking Skills Critical Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or  more...

Deploying Windows 7 Using Zero-Touch Installation ...sk sequences are created that contain all the information required for the installation. This includes different packages that contain all the software required, including drivers, applications, user state, and operating system files. The course demonstrates performing ZTI using MDT 2010 and System Center Configuration Manager 2007 by creating the different task sequences required to deploy and  more...

Monitoring Backing Up Restoring Windows 7 Systems Monitoring, Backing Up & Restoring Windows 7 Systems Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) System management and configuration are major tasks in the IT world. Making sure that computers are up to date, running smoothly, and configured properly are daily activities of IT staff members. This course examines how updates, performance  more...

Configuring Mobile Computing in Windows 7 Configuring Mobile Computing in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Remote access and remote security are fundamental aspects of IT environments. From small remote telecommuter offices, to enterprise networks, remote access and the security to make them viable are everyday concerns in modern networks. This course examines  more...

Configuring Access to Resources in Windows 7 Configuring Access to Resources in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Computer and network access configuration is a major part of a computer administrator's job role. They make sure authentication and authorization schemes, user control, and file access are properly configured on computers in their networks. This course  more...

SAP Enterprise Resource Planning ERP SAP Enterprise Resource Planning (ERP) SAP The SAP Enterprise Resource Planning (ERP) module is SAP's core product for managing the fundamental accounting information common to every-day business practice. Fundamental accounting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General  more...

SAP Product Lifecycle Management ...ive solution for managing all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM solution is available across the enterprise to all other modules where required. This course  more...

CompTIA Network 2009 Network Components ...fiber optic, as well as the connectors and other hardware required to allow the media to function correctly. Also, the logical operations of network media, for example transmission speeds, duplexing, and frequency, is explained. This course also describes how to install network media and how to verify that the installation is correct. This course maps to the CompTIA Network 2009 exam objectives  more...

First Time Manager Understanding a Manager s Role ...hey may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different. This course describes some of the myths about management and their corresponding truths in order to clarify what managers really do. It also points to the typical demands and constraints of a manager's job. Finally, it  more...

Financial Accounting with SAP Financial Accounting with SAP SAP The SAP Financial modules are at core of any integrated SAP System. All module transactions with a monetary impact flow through to the Finance module, usually in real time and automatically through the SAP configuration. In order to work with the Finance Module or any module, you must have an understanding of the concepts behind mySAP ERP and be familiar  more...

Information Security Program Management Resources Implementation ...ces on hand, and to assemble the resources that are still required in order to implement the information security program. This course examines the policies, controls, and metrics used to make the program function efficiently, and the analyses that will be used to monitor the program on an ongoing basis. This course also examines the technologies, skills, and outside support that the  more...

Planning for Exchange Server 2010 Planning for Exchange Server 2010 Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Microsoft Exchange Server 2010 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, there has been key improvements in the areas of security and compliance, unified  more...

Cisco Switch 1 0 Highly Available Networks ...ministrator it is important for you to have the knowledge required to implement a highly available network. This course covers how to evaluate the uses, requirements, benefits, and performance expectations for high availability in a given enterprise network design as well as how to implement a high availability solution according to a given network design and requirements. An explanation of how  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

VoIP Technologies ...IP Technologies There are a variety of technologies required to make VoIP work. Standards, protocols, and devices all need to be voice capable and, in many instances, compatible with both third-party devices and the PSTN. Along with a review of the TCP/IP protocol and basic routing, this course covers such VoIP elements as analog and digital interfaces; numbering and dial plans; gateways  more...

Support Center Tools Technologies Metrics Support Center Tools, Technologies & Metrics HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and  more...

VMware Datacenter Overview VMware Datacenter Overview VMware Virtual environments have gone past the single machine, and now can be created to represent entire corporate infrastructures, allowing for a much smaller hardware footprint, and thus saving companies a great deal of money. This course examines virtual infrastructures, and the evolution of the vSphere 4 environment and the products that are found in that  more...

VMware Server Overview VMware Server Overview VMware Virtualization allows multiple, resource-intensive applications to be run on one physical system. VMware ESX and VMware ESXi are bare-metal hypervisors, which can install directly on top of a physical server, sharing their resources with the host, and with each other. VMware Server is a hosted virtualization platform that can be installed like an application  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs ...count certain details. This course provides the knowledge required to implement enterprise-to-ISP connectivity. This includes an understanding of the types of session origination points those originating from the enterprise network or those originating from the Internet and the available routing options. It also provides the understanding to determine which routing option should be used in  more...

The Certificate Services Infrastructure in MS Win Server 2008 ...ise administrator and IT support team. A lot of effort is required to evaluate the requirements and policies of the business, as well as plan the most secure and suitable Certification Authority structure and certificate management approach. This course explores the function, components, and design considerations that need to be understood to be able to plan the implementation of Windows Server  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...r the large scale, centralized update management approach required by enterprise networks. The course also addresses the need for enforcing and auditing system configuration and software compliance based on company policies. It covers auditing methods, such as the use of baselines and Microsoft Baseline Security Analyzer (MBSA), and the use of the GPOAccelerator Tool to ensure enforcement of  more...

Managing the Dismissal of an Employee Managing the Dismissal of an Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by  more...

Delegation Essentials Overcoming Delegation Problems ...ercoming Delegation Problems Like most other skills required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability or has a  more...

Global Brand Management Global Brand Management Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal  more...

First Steps for Turning Around a Performance Problem ...you to keep the discussion focused on the real issues and required expectations. When you know how to implement corrective measures both at the situational level and the employee level, you can turn performance problems around and inspire workers to contribute to the best of their ability. This course identifies the benefits of dealing with minor performance problems and explains how to  more...

Resolving Windows 7 Network Connectivity Issues ...improved considerably in Windows 7, but you will still be required to verify the configuration settings and troubleshoot problems for your clients. The good news is that Windows 7 comes with new built-in troubleshooting tools, as well as the trusted command-line utilities you're used to from previous operating systems. When it comes to network connectivity problems, the hardware should always  more...

IT Strategy Essentials Implementing an IT Strategy ... buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is accomplished, you can execute the required strategies and measure the results. This course not only explains how to communicate your IT plans effectively  more...

Dealing With Conflict ...eam characteristics. Effective leadership is particularly required during the Storming stage of team development when conflict tends to be at its highest. The survival of the team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In doing so, the leader restores trust and positive working relationships among team members.  more...

A Essentials 2009 Computer Hardware Components A Essentials 2009: Computer Hardware Components CompTIA CompTIA A 2009 220-701 CompTIA A Essentials The IT industry has grown by leaps and bounds, but the backbone of that work has always remained the computers themselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies,  more...

Configuring Network Connectivity in Windows 7 Configuring Network Connectivity in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) The ability to have two computers, or 2 million computers interoperating and communicating with each other is the foundation of the Internet and of networking environments in general. This course examines the protocols and settings used to accomplish this,  more...

Configuring Hardware Applications in Windows 7 Configuring Hardware & Applications in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Configuring device and application support, restrictions, and compatibility is one of the main jobs of desktop administrators. Windows 7 has many features built into it to allow you to perform these actions. This course will examine how to install,  more...

Deploying Windows 7 Deploying Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Deploying system images and configuring VHDs are skillsets that system administrators working with Windows 7 must become familiar with. This course examines the methods used to capture, prepare, and deploy system images along with configuring VHDs. This course maps to exam 70-680:  more...

Installing Upgrading Migrating to Windows 7 Installing, Upgrading & Migrating to Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Windows 7 is a new desktop operating system from Microsoft. The majority of computer users interact with desktop operating systems more than any other type of computer operating system today. This course will show you how to install Windows 7 in a single  more...

Introduction to Software Program Design ...mputer programmers need to understand the various methods required by programming languages. This course introduces the learner to the basic methods and processes necessary to construct algorithms, including variables and data types, expressions and statements, and more advanced concepts like arrays and functions. Specific topics covered include variables, constants and data types, expressions  more...

Configuring WIndows Server Hyper-V and Virtual Machines ...ap-in, along with the configuration and management basics required to implement the Hyper-V role into a new or existing infrastructure. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Applications Infrastructure,  more...

IFRS Standards for Financial Statements Their Items IFRS: Standards for Financial Statements & Their Items This course introduces the objectives of some key standards from the IFRS along with their scope and key business implications. Where they apply, it examines differences with GAAP and the implications of switching from the GAAP to the IFRS system. The course also addresses standards relating to the presentation of financial statements,  more...

Analyzing Data in Excel 2007 ... data. Using Goal Seek and Solver enables you to retrieve required results from formulas by determining the data the formula requires. You can also use additional what-if analysis components, data tables and scenarios, to view how value changes in formulas affect the formula results and to forecast worksheet outcome models respectively. This course covers advanced data analysis features, such  more...

Protecting and Sharing Excel 2007 Workbooks ...orkbooks can be shared so that multiple people can access required data, and changes made to workbooks can be tracked, accepted or rejected, and merged. The use of Excel Services and Microsoft Windows SharePoint Services adds an additional level of collaboration and security features. This courses covers range, worksheet, and workbook protection, as well as tracking changes and merging  more...

Cisco IINS 1 0 Network Security Using Cisco IOS IPS ...irus threats. A networking architecture paradigm shift is required to defend against these fast-moving attacks. It's no longer possible to contain the intrusions at a few points in the network. Intrusion prevention is required throughout the entire network to detect and stop an attack at every ingress and egress point in the network. The most scalable and cost-effective way to accomplish this  more...

Cisco IUWNE 1 0 WLAN Security Basics ...tection of data and the ability to authenticate users was required. Thanks to improvements in security protocols, today's wireless networks are as secure, if not more secure, than wired networks. This course provides an overview of WLAN security and shows the steps required to ensure privacy in wireless networks as well as some of the advanced features that Cisco networks have to increase  more...

The ADO NET Entity Framework LINQ ...le data applications, while minimizing the amount of code required. This course explores the various ways you can employ the ADO.NET Entity Framework and LINQ to develop and optimize data applications. Specific topics covered include the ADO.NET Entity Framework, ADO.NET Object Services, the EntityClient Provider and Connection Strings, and the using LINQ and ADO.NET 3.5. This course is one of  more...

SQL Server 2008 Installation ...ers to build and maintain software solutions, and perform required functions in a server environment. This course identifies SQL Server 2008 components and management tools, and outlines the requirements for installing SQL Server 2008. The steps required to complete a fresh installation of a SQL Server 2008 instance and how to upgrade a SQL Server instance are also explored. This course is one  more...

Creating Implementing Database Objects in SQL Server 2008 Creating & Implementing Database Objects in SQL Server 2008 Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Database Development (Exam 70-433) SQL Server 2008 is a robust database system that provides a number of database objects used to store and view data. In order to configure a SQL Server 2008 database to meet business requirements, administrators and developers must  more...

Oracle Database 11g Execution Plans and Star Transformations ...ut the operations it must perform for retrieving the data required by a query most efficiently. This course explores gathering, displaying, and interpreting execution plans. It also covers the EXPLAIN PLAN command and the PLAN_TABLE, using AUTOTRACE, dynamic performance views that contain execution plan information, the Automatic Workload Repository (AWR), and SQL monitoring. The star schema is  more...

Oracle Database 11g Enterprise User Security Proxy Authentication ...re and describes the installation process. The components required to create and manage an enterprise user are discussed. In addition, the course explains the techniques for using the enterprise user in the context of the database server and integrating the enterprise user with familiar security policies and auditing. How proxy authentication works, how to manage users authenticated by proxy  more...

Oracle Database 11g R2 Database Architecture Installation ...of a database administrator (DBA) and the tasks and tools required for this role. This course also covers how to plan for the Oracle Grid Infrastructure and Oracle Database 11g software installations, as well as how to do the installation using the Oracle Universal Installer. This course is one of a series in the SkillSoft learning path that covers the objectives for the Oracle Database 11g:  more...

Oracle Database 11g R2 The ASM Instance Network Connectivity ... (ASM), which eliminates the need for many tasks that are required on a non-ASM storage environment by the DBA. Some of these tasks include I/O performance tuning, file system, cluster file system, and raw device management, and data file movements and reorganizations. When ASM is used, an ASM instance is also used. The ASM instance allocates memory and uses the SGA differently than in a  more...

Oracle Database 11g R2 Storage Structures User Security ...id database user account and successfully authenticate as required by that user account. What the user can execute once they are logged in is controlled by privileges granted to them, which can be system or object. Privileges can be better controlled by using roles and profiles, which control resource consumption and account status and passwords.This course describes the purpose and functions  more...

Oracle Database 11g R2 Moving Data Oracle Support ...kshop I Release 2 From time to time Oracle DBAs are required to move data. Oracle Database 11g Release 2 offers various ways to complete this task, including Oracle Data Pump, SQL*Loader, and the use of external tables. DBAs are also required to ensure that the database is up-to-date with the latest patches and that critical errors are resolved, which includes contacting Oracle for  more...

Adobe Reader 9 Adobe Reader 9 Adobe Adobe Reader 9, or Reader for short, is a freely downloadable tool required to read Portable Document Format (PDF) files, typically created using Adobe Acrobat. Reader is compatible with multiple operating system environments, making it the primary tool used to view PDF files on the market. This learning path explores the basic features of Reader including opening,  more...

Introduction to Sales ...s their purchase decisions? What are the key competencies required for effective sales? This course highlights the important role that the sales function plays and describes how marketing and sales relate to each other. It outlines the roles and responsibilities of the Sales Department, what makes for effective sales, and the trends affecting sales today. The course also provides insight into  more...

HR as Business Partner Linking HR Functions with Organizational Goals HR as Business Partner: Linking HR Functions with Organizational Goals Fulfilling business and organizational goals is at the heart of transformational HR. Where transformational HR is in place, the HR function is directly involved in developing, refining, and implementing an organization's strategic goals. An organization can measure its success only if its end goals are well defined. To  more...

EU Privacy Data Security ...hich was issued in October of 1995. EU member states were required to enact laws to carry out the Directive. The main purpose of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure that the securities and protections afforded to individuals do not restrict the ability to process or exchange economically critical data between the member  more...

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach  more...

DOT Hazardous Materials Transportation ...ticipants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. Who Should Take This Course: Hazardous materials (hazmat) training now applies to any individual who; * Loads, unloads, or handles hazardous materials; * Marks, labels, or otherwise prepares containers, drums, or packagings for transportation of hazardous materials; *  more...

Shipping Infectious Substances (IATA and DOT) ...rticipants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make  more...

How to Find Legitimate Home Employment Explore the rewarding aspects of working from home by using a how-to guide that will make your efforts easier. If you are looking to work at home and are looking for a guide that will show you step-by-step how to accomplish this goal, this is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that. The course is  more...

Basic Internet Specialist Certificate ...terials and other support: Download of a textbook will be required. The link to order the e-book is here: http://courses.creatingwords.com/ebook.htm. This is supplemental material that will go along with your course. After you purchase the e-book, you will be automatically sent to a web page where you will be able to download your copy. In case something happens and you are not forwarded to the  more...

Fireworks MX Advanced ...he Third and final class of a 3-part course; students are required to have access to the Internet and basic Internet and computer (file structure) knowledge, taken the Introduction and Intermediate to Fireworks MX class, have Fireworks MX or Fireworks 4 software installed in their computer and the course book ? Visual Quickstart Guide Macromedia Fireworks MX for Windows and Macintosh by Sandee  more...

Writers at Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

Writers at Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Writers at Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing This review will help you develop a clear, concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review  more...

Writers at Work: A Review for Professionals - Part IV: Achieving a Professional Style Develop a readable style and design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the  more...

Client/Server Development and Remote Data Access in Visual Basic ... of Visual Basic Basic familiarity with database concepts Required Materials: Visual Basic 6.0 MS Access 2000 Internet access Course material is presented through the use of a website with a username and password given to new students. Some of the material takes the form of Word Documents with screen captures of Visual Basic Forms. The remaining material takes the form of actual Visual Basic  more...

Proven success in building an E-business Before you invest, learn the essentials of running an on-line business and avoid getting ripped off! This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business  more...

Transitional Services: Part I Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part II Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part III Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part IV Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part V Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Essential Legal and Ethical Principles of the Medical Office ...shed within 10 weeks from being enrolled.Q: Are there any required books for the course? A: Yes. Judson and Hicks, Law and Ethics, 5th Edition, 2010, Glencoe McGraw-Hill Publishers. ISBN 978-0-07-340206-2.Q: How do I complete my assignments and tests? A: Upon completion of enrollment you will receive email contact from the course instructor, usually within 12-24 hours.Q:What will I learn from  more...

Expert Certificate Course in Medical Coding ...books are included in the course. A medical dictionary is required and may be purchased from any book store. Our Professional Edge Medical Coding Training Program will provide everything needed to learn to code successfully. It includes over 600 patient charts to practice on, with CPT, ICD, HCPCS coding training. The entire training program was developed by coders with 20+ years of experience  more...

Paralegalism Career Overview Start a new career. Students learn about law and the role of the paralegal and what it takes to become one. Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students  more...

Legal Research and Writing ...ry or at the 2.0 GPA level. An academic average of 63% is required in order to receive credit for the course. Students are encouraged to be in class weekly and class participation is weighted in the final grade computation. It is the student?s responsibility to complete the material covered if lessons are missed and to see that all missed lessons are made up in compliance with the College  more...

Comprehensive Medical Transcription Training ... are included with the exception of a medical dictionary (required for the course), including foot pedal and its software to operate it (to do the dictation). Please Print Out And Read This Information Carefully Our Medical Transcription course is widely known as the most effective training method to become a medical transcriptionist because: it provides precisely what is needed to learn in a  more...

Medical Office Specialist Training I (No Terminology) ...ule. There are no educational prerequisites or experience required to enroll in this course, and it does include a Comprehensive Medical Billing module. You may also expand your horizons to include medical coding. You will have solid, comprehensive training in appointment scheduling, reception, assisting, filing, billing, an overview of coding, collections, all that is necessary to work in or  more...

Medical Office Specialist Training II (With Terminology) ...ule. There are no educational prerequisites or experience required to enroll in this course, and it does include a comprehensive medical billing module, and a complete medical terminology module. You may also expand your horizons to include medical coding. This Course will give you solid, comprehensive training in appointment scheduling, reception, assisting, filing, billing, coding,  more...

Legal Nurse Consulting Certificate Program ...Legal Nurse Consulting: Principles and Practice." You are required to purchase this text on your own. It can easily be purchased directly from the American Association of Legal Nurse Consultants. You can phone in your order, or visit their website and print the order form for the text and mail your order in. The cost of the text book is $ 65.00 for members of the American Association of Legal  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) Learn from an expert and save hundreds of training dollars. (Optional purchase, full version RoboHelp for only $499, Reg.$999 See Details) This course offers individuals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help  more...

Ready, Set, XML for Non Programmers XML for writers, editors, managers, and other non-programmers. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a  more...

Authorware for Educators ...er in a windows environment. No programming experience is required. This is a self-directed course that provides you with a hands-on experience using an authoring program called Authorware. The textbook introduces you to the major features of Authorware and guides you step by step through the development of several Authorware projects. All of the files that you need for this course have been  more...

Learn Authorware In 45 Days ...er in a windows environment. No programming experience is required. This course provides you with a hands-on experience using an authoring program called Authorware. You will create several Authorware projects, which will contain a variety of multimedia objects such as text, graphics, sound, and video. This is a very self-directed course. The textbook guides you step by step through the  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Learn How to Repair Computers: Get Certified in 7 weeks ...d, but A+ certified technicians are in bigger demand. The required book is: After your course arrives you submit to your instructor two quizzes a week from the book. The book is set up like a classroom. You will have text followed by classroom assignments and test questions. Everything you need to know is in the book. If you do have any questions you can email your professor who will respond  more...

Balancing Work and Family Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita ™s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and  more...

Becoming an Effective Team Member Course description -- The key to a teama ™s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your  more...

Building Strong Customer Relationships Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ™ll get from  more...

Business Writing Basics Course description -- You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita ™s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa ™s needs with the providera ™s capabilities, and  more...

Closing the Sale Course description -- Many potentially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it  more...

Coaching and Counseling Course description -- It would be na ve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees.  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ™ll be given techniques for dealing with  more...

Conflict Intervention Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties,  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea ™s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

Dealing with Difficult Customers Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

Delegating Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta ™s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Understanding Child Development ...ll levels. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course will lead you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis of your organization?s strengths and weaknesses, and assessment of your competitive position. It includes tips on how to communicate  more...

Social and Emotional Learning ...reactions. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given  more...

Understanding the Learning Process ...rspective. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. You might have the feeling that your employees are scared of you because of your position. As an executive who is concerned about your organization, it is up to you to gather feedback from your working level employees and to build trusting relationships throughout the  more...

Financial Basics for Non-financial Managers ... position. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn  more...

Guardianship Decisions for Elderly Loved Ones Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea ™s quality of life, and enlisting the support of  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

How To Master Communications ... feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as  more...

How To Master Customer Service Course description -- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very  more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

How To Master Performance Management ...uirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring accomplishments,  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

How To Master Personal Career Course description -- Much of one's professional success is a function of personal skills that relate to professional activities, such as interviewing for a new job, balancing work and family, and managing stress. The 10 courses in this bundle develop personal competencies that will support your employees' career aspirations and enhance their effectiveness in their private lives. IMPORTANT NOTE:  more...

How To Master Sales Skills ...rocedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common  more...

How To Master Staying Positive Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time  more...

How To Master Supervision ...elegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Internet Basics Course description -- Although the Internet has been an integral part of many peoplea ™s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa ™re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as  more...

Interviewing Skills for Job Candidates Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera ™s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the  more...

Leading Effective Meetings Course description -- Meetings, meetings, meetings. You cana ™t live with them and you cana ™t live without them. Make sure that the meetings you lead are organized, focused, and productive. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing a Virtual Office Course description -- More and more companies are finding that flexibility for employees in both work hours and work location help them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak  more...

Managing Change Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that  more...

Managing Disagreement Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...

Managing Negative People Course description -- Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity  more...

Managing Projects Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts,  more...

Managing Stress Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ™ll develop  more...

Managing Your 401 k Course description -- More and more companies are providing a 401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Motivating Employees ...e forward. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. The difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual  more...

Moving from Trainer to Performance Consultant ...cessfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Taking a step up in your career is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren?t aware of certain  more...

Negotiating for the Sales Professional Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...

Organizing Your Workspace ... schedule. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance. This course will identify  more...

Overcoming the Loss of a Loved One ... deal with IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will help someone learn how to understand the impact of losing a loved one and anticipate the emotions they can expect to experience. There are tools to help the bereaved accept the loss and define ways to deal with IMPORTANT NOTE:  more...

Personal Financial Planning ...abilities. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide  more...

Presentation Skills ...sentation. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. One of the biggest fears for managers and others is speaking in public. You will receive worksheets and checklists to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments.  more...

Preventing Sexual Harassment for Employees ...mpression. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Preventing sexual harassment is everyone?s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the  more...

Preventing Sexual Harassment for Leaders ...statement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Leaders have a particular responsibility in preventing sexual harassment, and this course spells out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet these legal requirements. The  more...

Providing Effective Feedback ... mistakes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Many people have good intentions to provide helpful feedback, but don?t know the simple rules and techniques for doing it. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to foster a nurturing  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Recognizing and Avoiding Burnout ... on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout  more...

Recognizing and Managing Anger ... outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you  more...

Recognizing and Responding to Signals of Violence ...fectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably  more...

Recognizing Employee Performance ... feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Motivated employees don?t just happen?they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are  more...

Setting Performance Goals and Expectations ...forcement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa ™s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the  more...

Successful Negotiation ...otiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This course will give you the strategies  more...

Telephone Sales Skills Course description -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Telephone Skills for Quality Customer Service Course description -- Telephones are an everyday part of business and often aid in your customersa ™ first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions,  more...

Time Management ...echniques. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. This course addresses the nuts and bolts of time management?tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for  more...

Understanding and Using Contracts ... problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. In almost every business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines  more...

Valuing Diversity Course description -- This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and  more...

Appreciating Personality Differences Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita ™s each persona ™s unique style that creates a more complete workplace! Thata ™s why ita ™s important to identify both your own personality style and the differing styles of others. Understanding  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Excellent English: A Writing Review - Part II: Punctuation Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their  more...

Pharmacy Technician Career Training Program ...rect patient care and assist in the day-to-day operations required to run a pharmacy. Depending on your practice setting, you may fill prescriptions, compound IV`s, compound creams and ointments, assist patients with their medical needs, correspond with physicians and nursing staff to assist with patient care, maintain inventories of medications, maintain patient medication profiles, etc. The  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

Administering Microsoft ® SQL Server 2000 (SQL) ...course will provide student with the knowledge and skills required to install, manage and administer Microsoft SQL Server 2000 (SQL) databases. This course is design to help students master the concept of administering Microsoft? SQL Server 2000 (SQL) databases effectively. When a student completes this course he/she will be able to plan and complete a successful installation or upgrade,  more...

Brilliant Business Writing and Communication This course helps business professionals write with confidence and precision while learning the principles of effective communication with their own writing coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages  more...

Achieving Successful Copywriting Results in Four Weeks Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. The course focuses on the formula used to create successful copy. Every aspect of this formula will be explained. Examples will be shown. In addition to regular course material, there will also be assignments  more...

Better Public Speaking- A Low Stress Approach ... are necessary. A browser (either IE or Netscape) also is required, as well as an Internet connection. To reinforce what you have read and applied in the practical textbook, you?ll take weekly textbook website chapter self tests and send the results to me. These self-test results coupled with evaluations of your sound file speeches form the core of course assessment. Optimal results require  more...

Skyrocket Sales with Advanced Copywriting Strategies Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. Purchase of supplemental material will be required for further reading. You can purchase that material by going here: &bookID=75  more...

Database Design Concepts During this course you will learn the basic concepts of database design, the SQL language and how to design and implement a simple relational database. The course is suitable for all kinds of audiences, as it starts with the very basic concepts of database design and presents the subject in an easy manner. Coursework focuses on the real-life implementation of database solutions and on practical  more...

Basics of Effective Communication Course description -- Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Beginning Travel Career 5 Week Onlineworkshop An intensive course designed for anyone interested in a career in the travel industry. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Advanced Travel Career 6 Week Onlineworkshop This course will build on basic knowledge of the travel industry and is designed for those who have completed Beginning Travel or who are considering returning to the travel field after an absence and would like a refresher course. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program,  more...

Global Travel Geography Culture Designed to orient the potential travel professional to global geography and culture A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Travel Agency Computer Training Competencies This course is for those who will focus on gaining hands-on knowledge with one of the airlines computer reservations system used by travel agencies and airlines. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

The Travel Agent s Approach to Booking Cruises This course is designed to demonstrate how knowledge of the cruise industry can translate into more effective package salesmanship. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

21st Century Assertiveness and the Art of Persuasion 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the  more...

Linux Network Administration Linux Network Administration is the 3rd of three courses required for Linux+ and LPI certification. Security, firewalls, e-mail, web servers and much more is covered in this course.  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

The Trump Way to Wealth A Trump U Course- It`s a fact: today, anyone can become a millionaire or even a billionaire. In the history of the world, there has never been a better time to create wealth than right here, right now. The Trump Way to Wealth will give you the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time.  more...

Internet Explorer 7 Series This series introduces the new look and features of Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to  more...

Designing Security for a Windows 2003 Network - MCSE (70-298) This course is desigend for the student seeking MCSE Certification who would function in medium to very large computing network environments that use Microsoft Windows 2003 as a network operating system. Student will learn about network security issues, concerns and protection. This course is designed to to teach the student network security and related security concerns and necessary actions to  more...

Cafeteria Plan Training & Certification Program Learn how to adminster the federally-mandated Cafeteria Plan rules and earn a "Certified Cafeteria Plan Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Section 125 Cafeteria Plans are one of the most-used benefits offered by employers in the United States, yet they are  more...

5S TRAINING ...sonal schedule governs your completion time.Are there any required books for the course? No. The printable materials are accessible from within each course segment and can be viewed online as well. These are included at no additional cost to you.Can I assess what I have learned? Yes. Each self-paced unit has an associated assessment quiz. From there you will be able to determine if you  more...

Lean Manufacturing Personal Training Library The Lean Manufacturing Library gives one learner access to four core Lean Manufacturing courses: Lean Manufacturing, 5S ™s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive  more...

Six Sigma Green Belt Personal Training Library Six Sigma Green Belt Library gives one learner access to four core Green Belt courses: Six Sigma Start-Up, SPC Workout, DMAIC Problem-Solving, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus  more...

Designing a Windows Server 2003 Active Directory & Network Services Infrastructure (70-297) In this newly released coursed the student will learn about designing an Active Directory and Network Services Infrastructure for a Windows 2003 network. In this newly released coursed you will learn all you need to know about designing an Active Directory and network services Infrastructure for your Windows 2003 network. This course is designed to teach the student about Designing Active  more...

Install, Configure & Administer Windows XP Professional - MCSE (Exam 70-270) This course is desigend for the student seeking MCSE Certification who would function in medium to very large computing environments that use Microsoft Windows XP Professional as a desktop operating system. This course is designed to to teach the student basic installation, configuration and overall administration of the Windows XP Pro environment. This training and area of expertise advances the  more...

Microsoft MCSE 2003 Complete Course ...ining package contains all the necessary course materials required to learn the ins and outs of becomming a Microsoft Certified Systems Engineer. This course contains over 70 hours of interactive, video based, instruction, delivered on CD. This course is designed to meet all the requirements for Microsoft Corporation`s Certified Systems Engineer certification and testing for Windows 2003  more...