Online Requires eLearning - Training Resources

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

Legal Research and Writing ...dia, among others. Navigating through that data, however, requires a systematic and practical approach. By gathering appropriate information, analyzing it, and drawing conclusions from the analysis, a researcher can best serve the interests of the client. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal transcription and legal secretarial work. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for  more...

The Art of Active Listening ...stening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of  more...

Supply Management Contract Writing ...g and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don t know how to write a contract. This is troublesome. Because if you aren t familiar with the advanced techniques of contract writing, you can put your organization at risk and be committed to a poor performing supplier for years. The student can  more...

Selling With an Unfair Advantage: No Lying, Cheating or Deception .... The new millennium is complex and different. To prosper requires a fresh approach to selling. This program clearly reveals what you and your salespeople can do right now to help your customers buy more from you. You can go through the 5 sessions in about 2 hours each. Each session has a presentation, an action item for you to do on your own, an assessment and a discussion board for you to  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) ...Optimization is an ever changing, complex practice, which requires practitioners to be up to date on the latest strategies and SEO practices. A SECA Certificate ensures you have the demonstrable knowledge and mastery of the subject at a basic level. This credential can be used for resume-building, marketing yourself and services or for internal validation for those engaged in webmastering and  more...

Legal Nurse Consulting Certificate Program ...uctor anytime you need to. TEXTBOOK: this course of study requires the use of a text book. The text for the certificate program is: "Legal Nurse Consulting: Principles and Practice." You are required to purchase this text on your own. It can easily be purchased directly from the American Association of Legal Nurse Consultants. You can phone in your order, or visit their website and print the  more...

Legal Transcription Training ... Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for staffing will grow exponentially in the next few years. Assistance from trained legal transcriptionists opens up opportunities with those who have skill sets in this area. In addition, large  more...

Listening Skills for the Workplace ...ployees in the workplace. (U.S. Dept. of Labor, What Work Requires of Schools (1991) Ineffective listening throughout organizational structures results in low morale, high absenteeism and turnover, low productivity, lack of upward communication, and ineffective horizontal communication. (Brownell, 1994) Employee listening ability has a definite impact on their productivity. (Papa & Glen, 1988)  more...

ISO 13485 Medical Devices General Employee Training ... basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a quality management system for an organization making medical devices and related services that  more...

ISO 9001:2000 General Employee Training ...ic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee Training) ISO 9000 has become an international reference for quality management requirements in business-to-business dealings, and can be  more...

Computer Repair Microcomputer Installation and Maintenance (A+ Certification Prep) This course provides an introduction to the fundamentals of installing and maintaining microcomputers. Topics include: identifying components and their functions, safety, installation procedures, troubleshooting techniques, and preventive maintenance. This comprehensive course provides an introduction to the fundamentals of installing and maintaining microcomputers. Topics include: identifying  more...

Comprehensive Medical Coding Training ...learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes). Please Print Out And Read This Information Carefully According to the  more...

Comprehensive Medical Transcription Training ...ining course will prepare you very well for anything that requires medical transcription or medical terminology. Grades & Self Reporting: You will have 6 months to complete this course and take your final exam. If no final is taken, your grade will be posted as a "fail." Shortly after enrollment you will start receiving regular email notifications regarding your course of study. We will be  more...

Build Your Own BIZ(tm) - How to Hire ...on and Return on Investment Making great hiring decisions requires careful planning, soliciting good prospects, and effective interviewing techniques. This course will help you refine these skills in order to hire employees that will stand the test of time, and maximize your return on investment. The class includes video, text, and downloadable resources. Description of Course How to Hire  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...HA's annual refresher requirement. Note that the standard requires an opportunity for you to ask interactive questions and receive answers from the person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that "it is critical that  more...

Bloodborne Pathogens ...on needed to ensure worker safety. Note that the standard requires an opportunity for you to ask interactive questions and receive answers from the person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that ?it is critical that  more...

Bartending to the Max-Online ...lessons that will benefit you throughout life. Bartending requires many skills, including an excellent memory, proficiency at multi-tasking, tremendous patience and talents beyond the making of cocktails. Because there are jobs of all skill levels, anyone can become a bartender. In addition to learning the basics of tending bar, this course emphasizes ethics and customer service, which is  more...

Bartending the Easy Way-Online ...onal bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are extremely beneficial to managers, waitresses and  more...

AS9100 Aerospace Standard General Employee Training ...s a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. Aerospace Standard General Employee Training AS9100 includes the requirements of ISO 9001:2000 along with the addition of 80 additional requirements critical to Aerospace  more...

ADA Training & Certification Program ...eral sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an equal opportunity to benefit from the full range of employment-related opportunities available to others. The ADA prohibits discrimination in recruitment, hiring, training, promotions, pay, social activities, and other privileges of  more...

Adobe Photoshop CS4 Extended: Essentials ...ted names in the business. Mastery of Adobe Photoshop CS4 requires a solid foundation in the fundamental tools and techniques used by the pros to create eye-popping effects, achieve stunning visuals. Total Training for Adobe Photoshop CS4 Extended: Essentials is intended for the beginner to intermediate user as a guide through comprehensive tutorials on color correction, layout techniques,  more...

How To Master Team Building ...n -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Telesales Communications Since Alexander Graham Bell said, "Mr. Watson, come here, I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our  more...

Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning  more...

Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources.  more...

Problem Performance Improvement ...has in fact taken place. But performance improvement also requires that the worker be given support to develop his or her skills, knowledge or whatever has caused the performance problem. It is essential that the manager is able then to apply three techniques to support the under achieving worker. These are to use a specific training program to resolve the problem, to appoint a coach to support  more...

Call Center Customer Service Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.  more...

Making Telephone Calls Count ...where. When a customer calls you directly, he expects and requires a higher level of service and proficiency and that special, personalized human touch that simply cannot be duplicated by a machine. This course will help ensure that you deliver that human touch every time to pick up the telephone. To make the most out of a call, you must be able to cue into the caller's feedback. You're not  more...

What to Do When the Going Gets Tough ...id you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. This course explores ways to navigate around the potholes, barriers, and hurdles that may appear during negotiation. You'll discover methods of dealing with them rather than avoiding them or being sidetracked by challenges. In  more...

Participating Effectively in a Business Meeting ...ready agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and activities are focused on desired results. Good meetings help generate  more...

Goals and Setting Goals ...es into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to embed the seeds of success within your goals, and explore ways to align your goals with your own  more...

Performance Reporting and Stakeholder Management ...requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing  more...

Elements of Project Human Resource Management ... competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables project managers to lead the project team to project completion and success. This course will emphasize the importance of Project Human Resource  more...

Communications Planning and Information Distribution ...requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently.  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...estments. Knowing what projects to select for improvement requires an assessment and analysis of existing business processes. For a precise, objective, and accurate assessment of the existing processes, you need to have correct metrics and knowledge of where and how to use them. Later in a Six Sigma project, during the Control phase, the overall performance of business processes is recalculated  more...

Analyzing Process Capability ...urrent performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches Six Sigma?? Black Belts the process capability techniques to analyze current output and project expected value.Six Sigma is a registered Trademark of Motorola Corporation, and  more...

What to Consider When Hiring ...ex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment legislation that  more...

Changing Corporate Culture ...ion of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing  more...

Managing Cross-Functions Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of  more...

Managing for High Performance Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Managing Upward Relationships Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall  more...

Accounting Fundamentals ...andards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to maintain accounting records, and how to generate financial  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...e. Identify the guidelines for writing the SQL code that requires low response time. Identify whether or not a query to accomplish a given task should use a given view. Identify the type of query that will be appropriate in a given situation. Select the query that will produce minimum network traffic in a given situation. Identify the guidelines to be followed when testing SQL statements.  more...

Office XP New Features Part 2 Access Outlook FrontPage ...h Microsoft Office software. However, New Features Part 2 requires a higher level of skill as its emphasis lies in databases and networking software. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 applications. This course will focus on new features within Office XP from the perspective of a user familiar with Office 97 or Office 2000. Content Emphasis  more...

Outlook XP Fundamentals ...ically learners will work in a networked environment that requires using e-mail for one-to-one, as well as group contacts and for arranging meetings and appointments through Microsoft Outlook. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar with Windows 9X or later. Content Emphasis Conceptual Deployment Options Internet / Intranet,  more...

Outlook XP Proficient User ...cally learners will work in a networked environment which requires using e-mail for one-to-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Outlook Proficient User requires a higher level of skill as it presupposes some familiarity with the software. Learners taking Microsoft Outlook 2002 Proficient User should have completed the  more...

Outlook XP Expert User ...cally learners will work in a networked environment which requires using e-mail for one-to-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Microsoft Outlook 2002 Expert User requires a higher level of skill as it presupposes some familiarity with the software. Learners for Expert User should have taken Microsoft Outlook 2002  more...

Windows XP Prof Advanced User ...he latest Windows. The Microsoft Windows XP Advanced User requires a higher level of knowledge and skill (minimum requirement would be completion of the Microsoft Windows XP User Fundamentals course 74001). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, French Total Learning Time  more...

Business Travel Safety Safety Measures for Travelers ...n employed as a Sales Manager in Icon and as the position requires a large amount of traveling Robin wants to be sure you have a good understanding of travel safety and the precautions a traveler needs to take. She will ask you a number of questions in relation to travel guidelines for women and safety for women during transportation, to gauge your level of awareness. Unit 2: Travel Safety  more...

Visual Basic NET-Windows Development Curriculum ...eloper, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN Training Course 2559A, Introduction to Visual Basic .NET Programming or Equivalent. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Visual Basic NET-Windows Development Part 1 ...eloper, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN Training Course 2559A, Introduction to Visual Basic .NET Programming or Equivalent. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Visual Basic NET-Windows Development Part 2 ...eloper, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN Training Course 2559A, Introduction to Visual Basic .NET Programming or Equivalent. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Visual Basic NET-Windows Development Part 5 ...eloper, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN(r) Training Course 2559A, Introduction to Visual Basic .NET Programming or Equivalent. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Call Center Inbound Customer Service In Call Center: Inbound Customer Service, you will identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company.  more...

Sexual Harassment Preventing Sexual Harassment Claims ...n To Identify what the EEOC requires employers to do to prevent sexual harassment. Identify the damages for which organizations can be held legally liable. Identify the actions organizations can take to protect themselves from sexual harassment claims. Identify the elements of an  more...

Exit Interviewing Skills The Termination Process ...ee primary responsibilities. Icon's commitment to quality requires that Nick's assembly work will have no more than a two-percent defect rate, with a one-percent defect rate being considered ''good'' performance. Your goal for this meeting is to begin Nick's monitoring process by clearly explaining the standards by which his job responsibilities and performance will be measured. Unit 2:  more...

HIPAA Privacy Health Care Employees ...e. Identify what the Privacy Rule requires a covered entity to do. Identify key privacy terminology. Identify when it is appropriate to use patient information. Identify when it is inappropriate to use patient information. Simulation Overview: In this simulation, you are a  more...

HIPAA Privacy Insurers ...e. Identify what the Privacy Rule requires a covered entity to do. Identify characteristics of the use and disclosure of information. Identify key privacy terminology. Identify guidelines for avoiding wrongful disclosure. Simulation Overview: In this simulation, you are a  more...

HIPAA Privacy Business Associates ...e. Identify what the Privacy Rule requires a covered entity to do. Identify the information covered by the Privacy Rule. Identify PHI constraints Business Associates face. Identify guidelines for sharing PHI with others. Simulation Overview: In this simulation, you are a  more...

Mentoring Implementing a Formal Mentoring Program ...Winford. Icon has established a new mentoring policy that requires all divisions and departments to create a mentoring program. As a Human Resources Representative working on a team to familiarize departmental heads with the new policy, you are meeting with Ronald and Mary to help them understand what mentoring entails. Your goal is to convince them of the importance of establishing a mentoring  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 4 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 4 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...