Online Requires eLearning

Statistical Process Control SPC in Six Sigma ... you determine with certainty if a process is on track or requires improvement? Where do you find the 'proof' or solid facts that a process is out of control and requires intervention? By applying statistical process control (SPC) methods, a Six Sigma team can identify and control variation in a process. This course covers the basic concepts in statistical process control methodology, including  more...

Nonparametric Tests in Six Sigma Analysis ... is obtained to estimate a population parameter and hence requires a number of assumptions to be made about the underlying population; such as the normality of data. However, another category of hypothesis tests called nonparametric tests is used when some of these assumptions (such as normality of data) cannot be safely made. Nonparametric tests require fewer assumptions and are often used  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...estments. Knowing what projects to select for improvement requires an assessment and analysis of existing business processes. For a precise, objective, and accurate assessment of the existing processes, you need to have correct metrics and knowledge of where and how to use them. Later in a Six Sigma project, during the Control phase, the overall performance of business processes is recalculated  more...

Establishing Goals Roles and Guidelines ...ng a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that team objectives are met. This course covers techniques for laying the foundation for a successful team. These techniques include setting  more...

Function Activities ...perational Support & Analysis Exam Every IT service requires applications software that provides functioning for systems, services, and processes. And proper Application Management is critical to successfully delivering, supporting, and maintaining IT services in your organization, both internally to your users and to your external customers. This course covers the high level and low  more...

Technology and Implementation Considerations ...plementing processes and technologies in any organization requires significant planning, analysis and management. Implementing Service Management process capabilities is no different. The method of implementation must be planned, requirements must be identified, and technologies must be carefully evaluated before proceeding with the implementation. Expected challenges and potential risks must  more...

Workplace Conflict Recognizing and Responding to Conflict ...o deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach when you need to gain the commitment of the other person, you may make the situation worse. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. And remember, the costs of  more...

Interpersonal Communication Communicating Assertively ...y turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and more effective communication style. You'll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive behavior. You'll also learn about the  more...

Listening Essentials The Basics of Listening Listening Essentials: The Basics of Listening Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great  more...

Planning Project Human Resources ... competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. While selecting the right team to do the work is critical to project success, it doesn't stop there. Good project managers know how to create the right type of atmosphere for their  more...

Getting Results without Authority Building Relationships and Credibility ...ely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You won't be able to ask someone for help if you have antagonized that person, or if you haven't followed through on promises you made. In this course, you'll learn how to develop relationships and build credibility so that you can get the results you  more...

Understanding the Americans with Disabilities Act ADA ...against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to ensure that people with disabilities have an equal opportunity to apply for jobs and work in positions for which they are qualified, have equal access to benefits and privileges, and have an equal opportunity to be promoted once they are working. The  more...

Goals and Setting Goals ...es into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to embed the seeds of success within your goals, and explore ways to align your goals with your own  more...

Sarbanes-Oxley What You Need to Know ...whistleblowers, reinforces the act of whistleblowing, and requires public companies to adopt a code of business ethics and protocols for receiving and reviewing reports of fraudulent activities. While most employees' job duties do not include the implementation of the compliance requirements for corporate disclosures, they still need to know what constitutes fraudulent activity under Sarbanes  more...

Business Writing How to Write Clearly and Concisely ...he ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience to search for essential information buried in long, rambling e-mails or reports. Writing clearly also entails organizing content logically and appropriately for the subject and reader.  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens ...Section 274A of the Immigration and Nationality Act (INA) requires employers to hire only individuals who are legally eligible to work here. The I-9 form is the key to compliance with this requirement. It protects employers from knowingly hiring employees who are not authorized to work in this country. The law requires employers to verify the individual s eligibility for employment by requiring  more...

Building Rapport in Customer Relationships ...lationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent. This course covers how to build rapport with customers by being customer-focused. This  more...

Internal Customer Service Internal Customer Service Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer  more...

Site Control HAZWOPER ...ation of contamination to "clean" areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the  more...

Negotiation Essentials What is Negotiation ...f the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement, influencing others, and bargaining. However you think of it, though, negotiation is a process in which two or more parties with different needs and goals work together to find a  more...

Telesales Communications Telesales Communications Since Alexander Graham Bell said, "Mr. Watson, come here, I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone  more...

Strategic Planning Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the  more...

Progressing through the Complex Sale Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at  more...

Managing and Deploying Six Sigma ...Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical Six Sigma deployment issues, develop business-aligned deployment strategies, ensure continued buy-in from top management, and integrate metrics for continuous feedback and review into your plan. This course addresses all  more...

Basics of Six Sigma Projects and Teams ...nt to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts, Black Belts, and Green Belts to effectively lead project teams to deliver their expected results. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team dynamics. In order to achieve this,  more...

Project Organization Planning Risk PRINCE2 2009-aligned ...ndation An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes seven themes: Business Case, Organization,  more...

Professional Networking Essentials Developing Confidence ...have' for many in the modern professional environment. It requires confidence and sincerity. This course helps you develop that confidence by exploring the obstacles that deter you from networking. It enables you to enhance your presentation and conversation abilities. It also demonstrates how to prepare for effective networking and how to make a good first impression. And it steps through  more...

The Impact of Situation Style When Communicating with Diplomacy Tact ...nicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and sensitivity. By exploring the impact of environment, relationships, and  more...

Strategies for Communicating with Tact Diplomacy ...t & Diplomacy Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows  more...

Selecting Suppliers Administering Contracts ...ip. Reaching agreement with suppliers over contract terms requires purchasers to be effective negotiators. This course discusses how to choose suppliers using the supplier evaluation and selection process. It explains how to create a supplier evaluation matrix, comprised of various predetermined criteria, and use the matrix to evaluate and select the best proposal. The course also outlines some  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies ...echnologies Oracle Administering an Oracle database requires monitoring and diagnosing data failures and recovering from them. Oracle Database 11g Release 2 provides the Data Recovery Advisor which eases this task by automatically detecting errors when they occur and providing repair advice. The use of the Automatic Diagnostic Repository can also be used, which holds diagnostic  more...

Marketing Essentials Product and Price ...ntiation in today's marketplace, and what this ultimately requires from marketing professionals and companies in order to be successful. This course also provides essential insight into the concept of product lifecycle with a focus on how product evolution can help meet ever-changing customer needs and help secure a company's competitive advantage. Finally, the course introduces pricing,  more...

Marketing Essentials Place ...is an important component of any marketing initiative and requires careful integration with all other aspects of the modern marketing mix. This course provides essential insight into distribution. It reviews the advantages of building a strong, efficient distribution network that is aligned with organizational and marketing goals, as well as product characteristics and target markets. It covers  more...

Cisco Switch 1 0 Inter-VLAN Routing ...ple VLANs connected to them. A switch with multiple VLANs requires a means of passing Layer 3 traffic between those VLANs. As an administrator, you must understand the process and the various methods of routing traffic from VLAN to VLAN such as using an external router or a multilayer switch. It is also important to understand how to configure features such as DHCP services and Layer 3  more...

Cisco Route 1 0 Configuring Verifying BGP Operations ...f BGP as a routing protocol within the enterprise network requires that an administrator understand how to properly configure BGP for scalable internetworking. BGP is used in performing policy-based routing and in order to manipulate the best paths chosen by BGP, a network administrator must understand the different attributes that BGP uses and how BGP selects the best path based on these  more...

Cisco Route 1 0 Routing Services for Converged Networks ...ations. Planning routing services to support requirements requires an understanding of the Cisco Enterprise Architectures and how they align with the traditional three-layer hierarchical network model. Understanding of the network traffic moving throughout the architecture is also important. To create an implementation plan, you must have detailed network information, tools, resources, and a  more...

The Retail Industry Overview Version 3 ... flexibility to buy products from around the world, which requires industry players to have a global supply chain that ensures their products can be cost-effectively sourced from various locations and delivered to individual customers no matter where they live. Industry players adopt unique strategies to overcome these global challenges in order to offer customers the right products at the  more...

Selecting the Right Candidate ...t Candidate Selecting the final candidate for a job requires careful attention. Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting personal biases  more...

Managing New Managers ...rganization. Developing tomorrow's organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key strategy for turning these new managers into leaders who'll help keep  more...

Developing a High-Performance Organization Developing a High-Performance Organization Helping your organization to reach its full potential is among your most important responsibilities as a leader. In a modern competitive business environment, tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short,  more...

Public Speaking Strategies Preparing Effective Speeches ...pontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches you how to prepare for public speaking, including determining your objective and audience profile, choosing your topic, and defining the theme of your speech. This course also covers best practices to  more...

Delegation Essentials The Delegation Process ...to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically, it examines the criteria for choosing which tasks to delegate and identifying the appropriate employee for the task. It also details what  more...

Global Brand Management ... Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal analysis, and the key  more...

Professional Selling in the Knowledge Economy Simulation ...career instead of an ephemeral sales job. This simulation requires you to not only close deals now, but to also lay the groundwork for long-term customer relationships and future sales. Additionally, you will also want to make sure you are pushing yourself to excel by continuing to grow as a sales professional and by learning all you can about your industry. This simulation is based on the  more...

A Essentials 2009 Computer Hardware Components ...mselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies, storage devices, central processing units, and memory that are needed by computers and how they work in unison to ensure that computers perform as required. This course is one of a series in the SkillSoft learning path  more...

Forming Peer Relationships Alliances at Work ...these relationships is an important responsibility and it requires awareness, skills, and technique. Establishing a network of mutually supportive peers requires more than an appearance at a social event your organization sponsors. It's an ongoing exercise in demonstrating social skills and an interest in the success of others. It involves recognizing the role each person serves and building  more...

Key Strategies for Managing Cross Functional Teams Key Strategies for Managing Cross Functional Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and  more...

Cisco CVOICE 8 0 Voice Port Implementation Codecs DSPs ... Connecting voice devices to a network infrastructure requires an in-depth understanding of the signaling and characteristics that are specific to each type of interface. Digital trunks are used to connect to the public switched telephone network (PSTN), to a PBX, or to the WAN, and are widely available worldwide. This course maps out analog and digital interfaces; examines analog voice  more...

Analyzing Data in Excel 2007 Analyzing Data in Excel 2007 Microsoft Excel 2007 provides powerful data analysis tools that enable you to explore large amounts of data and to make educated business decisions based on that data. With PivotTable reports you can interactively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ... longer considered a guaranteed avenue to success. Growth requires greater strategy. Strategy requires new modes of thought. To this end, many organizations are changing how they manage their people and how they position their products. Having recognized the need for transformation, their leaders are increasingly turning to strategic thinking to complement their operational effectiveness. The  more...

SQL Server 2008 Database Management ... an ongoing task for SQL Server 2008 administrators. This requires the integrity of the database to be checked, the database size to be kept to a minimum by ensuring the files are the correct sizes, and maintenance tasks to be run regularly. SQL Server 2008 Transact-SQL provides DBCC statements, which in turn provide statements to maintain the database and database files. An administrator can  more...

Managing Workforce Generations Working with a Mulitgenerational Team ...generational Team Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will  more...

IT Project Management Essentials Introduction to IT Project Mgmt ...ccessful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve project success rates. This course describes how IT projects differ from other  more...

Developing Strong Customer Relationships Developing Strong Customer Relationships Developing strong customer relationships is essential for sustained sales success. Understanding your customers' needs and what they value is arguably the most important aspect of successfully developing and nurturing these relationships. Building customer relationships, however, is not a simple task it requires strong communication skills and an  more...

Meeting the Needs of Your Experts ...unt of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get the job done. Along with unique subject-matter expertise, these experts have unique needs in the workplace. Learning to meet these needs can help you increase the productivity, retention,  more...

Preparing for an Internal Interview ...ernal Interview Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you understand the  more...

Expert Certificate Course in Medical Coding ...learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes). Please Print Out And Read This Information Carefully According to the  more...

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

Comprehensive Medical Transcription Training ...ining course will prepare you very well for anything that requires medical transcription or medical terminology. Grades & Self Reporting: You will have 6 months to complete this course and take your final exam. If no final is taken, your grade will be posted as a "fail." Shortly after enrollment you will start receiving regular email notifications regarding your course of study. We will be  more...

Legal Nurse Consulting Certificate Program ...uctor anytime you need to. TEXTBOOK: this course of study requires the use of a text book. The text for the certificate program is: "Legal Nurse Consulting: Principles and Practice." You are required to purchase this text on your own. It can easily be purchased directly from the American Association of Legal Nurse Consultants. You can phone in your order, or visit their website and print the  more...

How To Master Team Building ...n -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Selling the Way Your Customer Buys ... a solid business relationship. Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to their unique needs and to help them to buy rather than  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal transcription and legal secretarial work. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for  more...

ADA Training & Certification Program ...eral sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an equal opportunity to benefit from the full range of employment-related opportunities available to others. The ADA prohibits discrimination in recruitment, hiring, training, promotions, pay, social activities, and other privileges of  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) ...Optimization is an ever changing, complex practice, which requires practitioners to be up to date on the latest strategies and SEO practices. A SECA Certificate ensures you have the demonstrable knowledge and mastery of the subject at a basic level. This credential can be used for resume-building, marketing yourself and services or for internal validation for those engaged in webmastering and  more...

Adobe Photoshop CS4 Extended: Essentials ...requires a solid foundation in the fundamental tools and techniques used by the pros to create eye-popping effects, achieve stunning visuals. Total Training for Adobe Photoshop CS4 Extended: Essentials is intended for the beginner to intermediate user as a guide through comprehensive tutorials on color correction, layout techniques, special effects and image touch up. This series will give you  more...

AS9100 Aerospace Standard General Employee Training ...s a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. Aerospace Standard General Employee Training AS9100 includes the requirements of ISO 9001:2000 along with the addition of 80 additional requirements critical to Aerospace  more...

Bartending the Easy Way-Online ...onal bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are extremely beneficial to managers, waitresses and  more...

Bartending to the Max-Online ...lessons that will benefit you throughout life. Bartending requires many skills, including an excellent memory, proficiency at multi-tasking, tremendous patience and talents beyond the making of cocktails. Because there are jobs of all skill levels, anyone can become a bartender. In addition to learning the basics of tending bar, this course emphasizes ethics and customer service, which is  more...

Bloodborne Pathogens ...on needed to ensure worker safety. Note that the standard requires an opportunity for you to ask interactive questions and receive answers from the person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that ?it is critical that  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...HA's annual refresher requirement. Note that the standard requires an opportunity for you to ask interactive questions and receive answers from the person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that "it is critical that  more...

ISO 13485 Medical Devices General Employee Training ... basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a quality management system for an organization making medical devices and related services that  more...

ISO 9001:2000 General Employee Training ...ic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee Training) ISO 9000 has become an international reference for quality management requirements in business-to-business dealings, and can be  more...

Legal Transcription Training ... Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for staffing will grow exponentially in the next few years. Assistance from trained legal transcriptionists opens up opportunities with those who have skill sets in this area. In addition, large  more...

Listening Skills for the Workplace ...ployees in the workplace. (U.S. Dept. of Labor, What Work Requires of Schools (1991) Ineffective listening throughout organizational structures results in low morale, high absenteeism and turnover, low productivity, lack of upward communication, and ineffective horizontal communication. (Brownell, 1994) Employee listening ability has a definite impact on their productivity. (Papa & Glen, 1988)  more...

Computer Repair Microcomputer Installation and Maintenance (A+ Certification Prep) This course provides an introduction to the fundamentals of installing and maintaining microcomputers. Topics include: identifying components and their functions, safety, installation procedures, troubleshooting techniques, and preventive maintenance. This comprehensive course provides an introduction to the fundamentals of installing and maintaining microcomputers. Topics include: identifying  more...

Supply Management Contract Writing ...g and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don ™t know how to write a contract. This is troublesome. Because if you aren ™t familiar with the advanced techniques of contract writing, you can put your organization at risk and be committed to a poor performing supplier for years. The  more...

The Art of Active Listening ...stening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of  more...

Build Your Own BIZ - How to Hire ...on and Return on Investment Making great hiring decisions requires careful planning, soliciting good prospects, and effective interviewing techniques. This course will help you refine these skills in order to hire employees that will stand the test of time, and maximize your return on investment. The class includes video, text, and downloadable resources. Description of Course How to Hire  more...

FLSA: What Supervisors Need to Know ... affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least the federal minimum wage and over time pay. You will also review the guidelines on exempt versus non-exempt status, compensable time, and record keeping requirements. As an extra added bonus, when you enroll you will be given up to one year access to this  more...

Managing Cross-Functions Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of  more...

Managing for High Performance Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Managing Upward Relationships Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall  more...

Accounting Fundamentals ...andards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to maintain accounting records, and how to generate financial  more...

What to Consider When Hiring ...ex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment legislation that  more...

Problem Performance Improvement ... in fact taken place. But performance improvement also requires that the worker be given support to develop his or her skills, knowledge or whatever has caused the performance problem. It is essential that the manager is able then to apply three techniques to support the under achieving worker. These are to use a specific training program to resolve the problem, to appoint a coach to support  more...

Managing from a Global Viewpoint The process of managing on a global scale requires a step up from domestic management. In this course, you'll learn what it takes to be a global manager or team leader. You'll start with establishing a global mind-set and learning about the attributes of a global manager. Then, you'll explore cross-cultural communication and ways to effectively support and work with a globally based team.  more...

Project Planning Controlling a PRINCE2-aligned Project ...requires a foundation of core components that allow project managers, project boards, and project team members to organise and control the project management process. These components are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes eight components: Business Case, Organisation, Plans, Controls, Management of Risk, Quality in a  more...

Supervisor Manager Sexual Harassment Awareness ...nt, free from harassment and intimidation. California law requires that the learner must spend two hours on this course. Under California law, managers and supervisors are required to undertake two hours of training on sexual harassment and employers must maintain records indicating such. This course is designed to meet that requirement and therefore takes two hours to complete. To ensure that  more...

Participating Effectively in a Business Meeting ...ready agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and activities are focused on desired results. Good meetings help generate  more...

What to Do When the Going Gets Tough ...id you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. This course explores ways to navigate around the potholes, barriers, and hurdles that may appear during negotiation. You'll discover methods of dealing with them rather than avoiding them or being sidetracked by challenges. In  more...

Call Center Customer Service Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.  more...

Oracle SQL Tuning Tuning SQL and the Optimizer .... Identify the guidelines for writing the SQL code that requires low response time. Identify whether or not a query to accomplish a given task should use a given view. Identify the type of query that will be appropriate in a given situation. Select the query that will produce minimum network traffic in a given situation. Identify the guidelines to be followed when testing SQL  more...

Office XP New Features Part 2 Access Outlook FrontPage ...h Microsoft Office software. However, New Features Part 2 requires a higher level of skill as its emphasis lies in databases and networking software. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 applications. This course will focus on new features within Office XP from the perspective of a user familiar with Office 97 or Office 2000. Content Emphasis  more...

Outlook XP Fundamentals ...ically learners will work in a networked environment that requires using e-mail for one-to-one, as well as group contacts and for arranging meetings and appointments through Microsoft Outlook. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 programs and be familiar with Windows 9X or later. Content Emphasis Conceptual Deployment Options Internet / Intranet,  more...

Outlook XP Proficient User ...cally learners will work in a networked environment which requires using e-mail for one-to-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Outlook Proficient User requires a higher level of skill as it presupposes some familiarity with the software. Learners taking Microsoft Outlook 2002 Proficient User should have completed the  more...

Outlook XP Expert User ...cally learners will work in a networked environment which requires using e-mail for one-to-one, as well as group contacts as well as for arranging meetings and appointments through Microsoft Outlook. Microsoft Outlook 2002 Expert User requires a higher level of skill as it presupposes some familiarity with the software. Learners for Expert User should have taken Microsoft Outlook 2002  more...

Windows XP Prof Advanced User ...he latest Windows. The Microsoft Windows XP Advanced User requires a higher level of knowledge and skill (minimum requirement would be completion of the Microsoft Windows XP User Fundamentals course 74001). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, French Total Learning Time  more...

Business Travel Safety Safety Measures for Travelers ...n employed as a Sales Manager in Icon and as the position requires a large amount of traveling Robin wants to be sure you have a good understanding of travel safety and the precautions a traveler needs to take. She will ask you a number of questions in relation to travel guidelines for women and safety for women during transportation, to gauge your level of awareness. Unit 2: Travel Safety  more...

Visual Basic NET-Windows Development Curriculum ...eloper, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN Training Course 2559A, Introduction to Visual Basic .NET Programming or Equivalent. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Visual Basic NET-Windows Development Part 1 ...eloper, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN Training Course 2559A, Introduction to Visual Basic .NET Programming or Equivalent. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Visual Basic NET-Windows Development Part 2 ...eloper, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN Training Course 2559A, Introduction to Visual Basic .NET Programming or Equivalent. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Visual Basic NET-Windows Development Part 5 ...eloper, System Analyst, or Software Engineer. This course requires experience in programming and developing of Visual Basic applications. It is presumed that the student has completed the Microsoft MSDN(r) Training Course 2559A, Introduction to Visual Basic .NET Programming or Equivalent. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Call Center Inbound Customer Service In Call Center: Inbound Customer Service, you will identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company.  more...

Sexual Harassment Preventing Sexual Harassment Claims ...n To Identify what the EEOC requires employers to do to prevent sexual harassment. Identify the damages for which organizations can be held legally liable. Identify the actions organizations can take to protect themselves from sexual harassment claims. Identify the elements of an  more...

Exit Interviewing Skills The Termination Process ...ee primary responsibilities. Icon's commitment to quality requires that Nick's assembly work will have no more than a two-percent defect rate, with a one-percent defect rate being considered ''good'' performance. Your goal for this meeting is to begin Nick's monitoring process by clearly explaining the standards by which his job responsibilities and performance will be measured. Unit 2:  more...

HIPAA Privacy Health Care Employees ...e. Identify what the Privacy Rule requires a covered entity to do. Identify key privacy terminology. Identify when it is appropriate to use patient information. Identify when it is inappropriate to use patient information. Simulation Overview: In this simulation, you are a  more...

HIPAA Privacy Insurers ...e. Identify what the Privacy Rule requires a covered entity to do. Identify characteristics of the use and disclosure of information. Identify key privacy terminology. Identify guidelines for avoiding wrongful disclosure. Simulation Overview: In this simulation, you are a  more...

HIPAA Privacy Business Associates ...e. Identify what the Privacy Rule requires a covered entity to do. Identify the information covered by the Privacy Rule. Identify PHI constraints Business Associates face. Identify guidelines for sharing PHI with others. Simulation Overview: In this simulation, you are a  more...

Mentoring Implementing a Formal Mentoring Program ...Winford. Icon has established a new mentoring policy that requires all divisions and departments to create a mentoring program. As a Human Resources Representative working on a team to familiarize departmental heads with the new policy, you are meeting with Ronald and Mary to help them understand what mentoring entails. Your goal is to convince them of the importance of establishing a mentoring  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 4 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Windows Server 2003 Planning Network Infrastructure Part 4 ...em or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning  more...

Changing Corporate Culture ...ion of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing  more...

Making Telephone Calls Count ...where. When a customer calls you directly, he expects and requires a higher level of service and proficiency and that special, personalized human touch that simply cannot be duplicated by a machine. This course will help ensure that you deliver that human touch every time to pick up the telephone. To make the most out of a call, you must be able to cue into the caller's feedback. You're not  more...

RCRA What the Law Requires ...Requires course explains the history of the Resource Conservation and Recovery Act (RCRA), its structure and its key elements that provide the framework for the U. S. Environmental Protection Agency's (EPA) comprehensive waste management program. The course discusses the specific requirements of various types of facilities that treat, store, transport or dispose of hazardous waste. Time  more...

OSHA 30 Hour for General Industry - Online Training ... 70 to proceed forward in the course. The final exam also requires a minimum score of 70 to receive a certificate of completion. The final exam may be taken three times if necessary. Time to completion: Once you enroll in the OSHA 30 Hour General Industry Outreach Training course you will have 6 months to successfully complete the course. If you do not complete the course in 6 months you  more...

DOT Hazardous Materials by Highway Training Overview ...sk associated with hazardous material transportation. DOT requires training for everyone who handles, processes and/ or may offer hazardous materials in transportation. Learning Objectives: At the conclusion of this course, the student will be able to: * Describe the DOT requirements for the transportation of hazardous materials. * Summarize who must comply with the Hazardous  more...

DOT HAZMAT General Awareness - Online Training ...ent of Transportation (DOT) Regulations 49 CFR 172. 700, requires training for anyone who handles hazardous materials including individuals who ship or receive hazardous materials, prepare hazardous materials for transportation, mark and label containers, complete shipping documents, select packaging and load or unload hazardous materials. LEARNING OBJECTIVES: - Understand the basics  more...

Hazardous Materials by Highway Training Overview The Hazardous Materials By Highway training course broadly covers the US DOT's regulations in regards to the classification, identification, packaging, marking, labeling, documenting and placarding of hazardous materials in highway transportation. In addition, this online course discusses security plans and proper emergency response to reduce risk associated with hazardous material transportation.  more...

DOT HAZMAT General Awareness - Online ...terial Regulations (HMR). DOT Regulations 49 CFR 172 700, requires training for anyone who handles hazardous materials including individuals who ship or receive hazardous materials, prepare hazardous materials for transportation, mark and label containers, complete shipping documents, select packaging and load or unload hazardous materials. LEARNING OBJECTIVES: - Understand the basics  more...

Leadership and Motivation ...otential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In addition the learner will receive a solid grounding in leadership approaches, theories and  more...

Transfusion Therapy in the Adult Patient ...ts infused for very specific purposes, and each component requires knowledge related to that specific product. This specialized type of therapy requires advanced nursing knowledge beyond that required for the provision of general infusion therapy. Therefore, education related specifically to the administration of blood products is crucial to the safe and effective use of these components. This  more...

Current Practices in the Management of Central Lines ...ed nursea ™s role in the management of central lines requires up to date knowledge of changes in techniques, equipment and devices in use today. This course contains current practices for best patient outcomes and provides 5. 0 contact hours of continuing education. Many State Boards of Nursing require that the LPN/ LVN have additional infusion therapy education after licensure. A link  more...

SowellEAC Online Enterprise Architect Certification Program ...ation of Projects. Scheduling: The curriculum requires a total of approximately 100 hours. Students work at their own pace, within a weekly structure of eight weeks. Students can enroll as part of a group or as an individual and can begin the program at any time. Class Size: Because the number of students taking the course at any one time is fluid, there is no set minimum or  more...