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Legal Research and Writing on-line e-learning cbt (computer based)study at homecourseware This course guides students on how to do legal research and writing.  more...
Technical Writing for the Medical Professional on-line e-learning cbt (computer based)study at homecourseware As a medical professional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials.  more...
The Internet - Applying the Basics to your Business on-line e-learning cbt (computer based)study at homecourseware Conducting business research through the Internet  more...
Enter the Net--Writing for Online Media on-line e-learning cbt (computer based)study at homecourseware Write for online publications! This course involves internet research and submission to online publications.  more...
How To Master Time Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed to show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs.  more...
From Serebra Learning Corporation
Phone Skills : Preparing for a Call on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...one dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and  more...
Phone Skills : Transferring Calls on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...one dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on dealing with protective  more...
Phone Skills : Ending a Call and Following Up on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...one dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and  more...
Phone Skills : Taking and Leaving Phone Messages on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...one dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you identify what makes an effective phone message and give you guidance on giving and taking messages that people can act on successfully. It will help you  more...
Phone Skills : Giving & Getting Information by Phone on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare to give or receive information by phone and give you some practical tips and hints for communicating information well. It  more...
Phone Skills : Negotiating on the Phone on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...one dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well for concluding negotiations on the phone. It will help you stay in control and get results when you're negotiating, through effective preparation and good communication  more...
Phone Skills : Cold Calling & Selling by Phone on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...one dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're cold calling or selling over the phone, through effective preparation and good communication skills. It will  more...
Phone Skills : Handling Angry Callers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...one dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and reduce your stress levels when you're dealing with angry callers over the phone, through effective communication skills. You can  more...
Phone Skills : Making Difficult Calls on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...one dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills. It explores some  more...
Phone Skills : Essential Phone Communication Skills on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...one dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare for phone calls both physically and mentally by polishing your telephone persona, relaxing and focusing on success. It emphasises the importance  more...
Papa's Pizza Case Study 1: The 4 Stages of Marketing on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Papa's Pizza Case Study 2: Market Analysis on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Stage 1: Question Bank on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Papa's Pizza Case Study 3: Objectives and Strategies on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Papa's Pizza Case Study 4: Segmentation and Targeting on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Papa's Pizza Case Study 5: Marketing Positioning on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Stage 2 Question Bank on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Papa's Pizza Case Study 6: Product on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Papa's Pizza Case Study 7: Price on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Papa's Pizza Case Study 8: Place on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Papa's Pizza Case Study 9: Promotion on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Stage 3 Question Bank on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first...and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Papa's Pizza Case Study 10: Implementation on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first...and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Apply the 4 Stage Process: Carvival Cruise Lines Case Study on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From chocolate bars to cocoa futures... From safety campaigns to safety testing...Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first...and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...
Progressing through the Complex Sale Simulation on-line e-learning cbt (computer based) ...ase. Your effort includes face-to-face meetings, thorough research, and preparation culminating in a key presentation to the major decision-makers within MicroGalaxy. You will also practice Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining major accounts. Also, those sales people wanting to move up into executive-level sales roles, and  more...
Understanding Your Customer on-line e-learning cbt (computer based) ... component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where to find business information sources about your client. Next, you'll explore researching your customer's business and key players and applying what you learn to the process of account planning. And finally, you'll gain an understanding of  more...
Conducting Effective Sales Research Meetings on-line e-learning cbt (computer based) ...Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research  more...
Strategic Account Sales Skills Simulation on-line e-learning cbt (computer based) ...ervices. You use a strategic account sales approach to do research on your own and then conduct research meetings with some contacts that work for the store. Unfortunately, you discover that Bigler's manager has serious reservations about remodeling and expanding. To overcome his objections and gain access to the decision maker, you will need to use effective strategies for dealing with a  more...
Understanding Your Target Customer s Business on-line e-learning cbt (computer based) ...omponent of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and how to gather information from public sources, as well as how to gain an insiders view. You'll then explore the five TAS search elements and how to apply them to researching your customer's business structure, key players, and business fit. Individuals  more...
Effectively Using Customer-focused Research Meetings on-line e-learning cbt (computer based) ...research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired information. And finally, you'll learn how to  more...
Territorial Account Sales Skills Simulation on-line e-learning cbt (computer based) ...one of your target accounts. You will do some preliminary research on this company and then request a research meeting with a contact there. Then you will try to develop this contact into a coach in the hopes of enlisting her help in getting past a gatekeeper to gain access to your target account's decision maker. If you gain access to the decision maker, you will need to emphasize your company  more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) ... in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return.In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply  more...
Sales Forecasting Applying Forecasting Methods on-line e-learning cbt (computer based) In Sales Forecasting - Applying Forecasting Methods, you will learn how to apply quantitative and qualitative forecasting methods to your accounts. You will learn the fundamentals of time series and regression forecasting methods. You will also learn how to use market research and expert judgement to create forecasts. Finally, you will learn how to integrate, implement, and evaluate forecasting  more...
Identifying Your Customer s Expectations on-line e-learning cbt (computer based) Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate  more...
Using Surveys to Measure Customer Satisfaction on-line e-learning cbt (computer based) If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will  more...
Consulting with the Internal Client Simulation on-line e-learning cbt (computer based) ...ltants within these units must have strong communication, research, diagnostic, and presentation skills. In this simulation, you are a marketing manager at Millennium Mobility, a global manufacturing company that makes peripherals for handheld computers, PDAs, and mobile phones. The internal consulting unit at Millennium is expanding and you are interested in a position within that group. It  more...
Consulting with the External Client Simulation on-line e-learning cbt (computer based) Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this  more...
Business Travel Safety International Travel on-line e-learning cbt (computer based) In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in  more...
Preparing to Negotiate Know the Opposing Position on-line e-learning cbt (computer based) Preparing to Negotiate: Know the Opposing Position, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to assess your opponents before a negotiation and identify what to research to achieve a desired outcome from a negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving  more...
Delivering Successful Presentations Simulation on-line e-learning cbt (computer based) ...research and development, the Top-Shelf Cola Company is finally ready to release its latest beverage, Passion, to consumers. Passion is a caffeine-free, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the Passion brand  more...
E-mail as a Marketing Tool on-line e-learning cbt (computer based) How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit  more...
What Is Emotional Intelligence on-line e-learning cbt (computer based) ...s, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life,  more...
Emotional Intelligence at Work on-line e-learning cbt (computer based) What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...
Preparing a Business Case on-line e-learning cbt (computer based) Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case,  more...
Writing a Business Case on-line e-learning cbt (computer based) Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter.Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when  more...
Preparing an Effective Internal Business Case Simulation on-line e-learning cbt (computer based) ...ng. When an ambitious subordinate proposes a major market-research project geared toward the creation of a new line of mom-and-tot exercise apparel, you offer your assistance in the preparation of a business case. Tasks focus on the key foundational elements of business-case creation, and you must guide your subordinate, providing her with accurate information on which she will base her work.  more...
Mentoring Essentials Simulation on-line e-learning cbt (computer based) ...ou are a Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman,  more...
Initiating a Succession Plan Simulation on-line e-learning cbt (computer based) ...research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the  more...
Implementing a Succession Plan Simulation on-line e-learning cbt (computer based) ...research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the  more...
Evaluating Brand Effectiveness on-line e-learning cbt (computer based) ... ranks in the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand recognition. All of these tests reveal motivation as to why consumers purchase and remain loyal to your brand. This course concludes by explaining the importance of a  more...
Elements of Marketing Strategy on-line e-learning cbt (computer based) You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...
Processes for Quality Products and Services on-line e-learning cbt (computer based) The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The  more...
Introduction to Brand Management on-line e-learning cbt (computer based) There are three ingredients every company needs for branding success: a brand manager, a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager,  more...
Developing a New-product Strategy on-line e-learning cbt (computer based) ...ment is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product  more...
Scoping Your Internet Project Research Accurate Data on-line e-learning cbt (computer based) This course helps learners to recognize the challenges associated with online research, and how to effectively research accurate, ethical, and useful data through searches and surveys on the Internet. Professionals who want to create and promote an online marketing strategy  more...
Developing an Application Using User-Centered Design on-line e-learning cbt (computer based) To conduct user research and to design effective user interface and interaction elements This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.  more...
The Iterative Process in User-Centered Design on-line e-learning cbt (computer based) To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.  more...
Printing Help and Automated Formatting in Word 2007 on-line e-learning cbt (computer based) Microsoft Office Word 2007 provides new features called Quick Styles and building blocks which make it easy to create great looking documents quickly. You can select Quick Styles using the new Live Preview feature to view the different styles before committing the changes. This course demonstrates the use of Quick Styles, building blocks, templates and AutoCorrect features in detail. Previewing  more...
Printing Help and Automated Formatting in Word 2003 on-line e-learning cbt (computer based) To describe how to use the Print, Help, and automated formatting features in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent  more...
Microsoft Office 2003 New Features for End Users on-line e-learning cbt (computer based) To describe new features of Microsoft Office Word, Excel, and PowerPoint 2003 Personnel at all levels of the enterprise, and end users  more...
Getting Started with Publisher 2003 on-line e-learning cbt (computer based) To provide a basic introduction to Publisher 2003 and the features and tools used for creating publications in Publisher, and to demonstrate the options for getting help as you work Office personnel at all levels; those wishing to become familiar with Publisher 2003  more...
ECDL ICDL 4 Module 3 Word Processing - Editing and Printing in Word 2003 on-line e-learning cbt (computer based) To demonstrate how to structure, edit, and print Word 2003 documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL  more...
ECDL ICDL 4 Module 3 Word Processing - Getting Started with Word 2003 on-line e-learning cbt (computer based) To demonstrate how to create, open, and save Word 2003 documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL  more...
Advanced Project Leadership: Bringing Home the Value on-line e-learning cbt (computer based) Advanced Project Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a  more...
Encyclopedia Britannica 2003 on-line e-learning cbt (computer based) Encyclopedia Britannica 2003 Ready Reference provides access to 25 000 articles and its library of photographs illustrations videos audio clips and maps. The course will provide users information on how to find articles review and use libraries use interactive tools and organize research.  more...
Novell NetWare Service and Support - Part 1 on-line e-learning cbt (computer based) This course is the first in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks research tools and network cables and boards.  more...
Sales Skills: Prospecting and Addressing Needs on-line e-learning cbt (computer based) In Sales Skills: Prospecting and Addressing Needs participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients how to apply guidelines for making a sales call and how to build a sales network. In addition they will learn how to create win-win situations when finding solutions for clients.  more...
Sales Skills: Developing a Winning Strategy on-line e-learning cbt (computer based) In Sales Skills: Developing a Winning Strategy you will learn how to research market conditions and analyze your competitors using a SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition you will learn the steps to take to help clients find solutions to their needs.  more...
Strategic Decision Making: Preparing to Make Decisions on-line e-learning cbt (computer based) Strategic Decision Making: Preparing to Make Decisions offers the student an overview of how to plan frame and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making.  more...
SAP R/3 IM Investment Management on-line e-learning cbt (computer based) This course deals with investment programs (structure planning and budget) internal orders investment procedures (characteristics master data postings accounts receivable depreciation settlement) and the information system (research planned values and budget values).  more...
From Child Care Lounge
The Infant and Toddler Care Online Class on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed for both novice and experienced providers who care for infants and/or young toddlers. In light of current research pointing to the importance of the first three years of development, many providers and early childhood teachers are questioning what should be happening in an infant and toddler care program. Quality child care programs recognize that such care  more...
From 123-CBT Computer Based Training
SAP R 3 v4 0 Investment Management - Overview on-line e-learning cbt (computer based)cd rom ...e, depreciation, settlement), and the information system (research, planned values and budget values). L earn To: Create and editing program definitions. Create and editing program positions. Editing and displaying program structures. Create assets under construction. C ontent Emphasis Skills-Based A udience This course has been primarily designed for employees  more...
Brand Management Developing a Brand Strategy on-line e-learning cbt (computer based)cd rom ... assistants, Jennifer Webber and Matt Engles, who perform research duties and aid in preparing presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the Qualera brand. In this simulation, Jennifer and Matt will brief you on their findings, and you must answer their  more...
Sales Skills Prospecting Addressing Needs on-line e-learning cbt (computer based)cd rom ...'s decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the sales process. Perform four  more...
Sales Skills Developing a Winning Strategy on-line e-learning cbt (computer based)cd rom ...lls: Developing a Winning Strategy, you will learn how to research market conditions and analyze your competitors using a SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To  more...
Brand Management Branding on the Web on-line e-learning cbt (computer based)cd rom ...veloper/Designer; and Elizabeth Thomas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the customer base by helping the team determine whether a secondary brand is necessary, what type of Web site would be best for the brand, and what they should name the Web site. Unit 2: Using Online Branding Tactics (0.5 - 1 hour)  more...
Competitive Intelligence Implementing a Competitive Intelligence System on-line e-learning cbt (computer based)cd rom ...etitive Intelligence is simply another name for Marketing Research. After this goal is accomplished, you will articulate the benefits of International CI to both managers. Unit 2: The Competitive Intelligence (CI) Process (0.5 - 1 hour) Identify the three essential components of the CI process. Identify available sources of information.  more...
NetWare Service and Support Upgrade - Part 1 on-line e-learning cbt (computer based)cd rom ...ourse will give an overview of service and support tasks, research tools, and network cables and boards. L earn To: Identify service and support tasks. Identify the steps of a troubleshooting model. Identify the guidelines for preventing Electrostatic Discharge (ESD). Identify the LAN information to be logged when documenting a network. Identify the requirements for  more...
Advanced Project Leadership Bringing Home the Value on-line e-learning cbt (computer based)cd rom ...l learn about the characteristics of Internal, Client and Research and Development Projects and how the valuation techniques apply to each. Learn To: Identify the value types in a project. Identify characteristics of monetary value. Identify characteristics of nonmonetary value. Identify the three basic business strategies. Identify how each business strategy adds value to the  more...
Career Development Developing a Career Strategy on-line e-learning cbt (computer based)cd rom ... skills. Choose factors you should research when exploring career options. Overcome pitfalls of career exploration. Simulation Overview: In this simulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss defining your career aspirations. You are satisfied with your  more...
Business Travel Safety Domestic Travel on-line e-learning cbt (computer based)cd rom ...you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the documents you should bring on your business trip.  more...
Business Travel Safety International Travel on-line e-learning cbt (computer based)cd rom ... Identify the elements of your trip you should research prior to departure. Identify items to pack for international travel. Identify measures you can take before your trip to ensure your safety. Identify the aspects of your trip that you should address to increase your safety on an airline flight.  more...
Defining Microsoft NET Solution Architectures Part 3 on-line e-learning cbt (computer based)cd rom ...e. To identify features of the research stage within physical design. To identify features of the analysis stage within physical design. To identify features of the presentation layer. To identify guidelines for designing the User Interface (UI) during the physical design phase.  more...
Defining Microsoft NET Solution Architectures Part 3 on-line e-learning cbt (computer based)cd rom ...e. To identify features of the research stage within physical design. To identify features of the analysis stage within physical design. To identify features of the presentation layer. To identify guidelines for designing the User Interface (UI) during the physical design phase.  more...
Effective Presentations Essentials of Persuasion on-line e-learning cbt (computer based)cd rom ...ntroduce the IWNS at the International Exhibition. Icon's research shows that the majority of companies attending the International Exhibition are multinational corporations with large operational structures. Unit 3: Organizing a Persuasive Presentation (0.5 - 1 hour) Organize your persuasive presentation using three major sections. Accomplish  more...
Advanced Interpersonal Communication Communicating with Co-Workers on-line e-learning cbt (computer based)cd rom Advanced Interpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn  more...
Advanced Interpersonal Communication Comm to Build a Positive Culture on-line e-learning cbt (computer based)cd rom ...ance Martin and Melissa Brown, team leaders in the Market Research department of Icon. The Industrial Services and Manufacturing Division is redefining their culture and has asked for input and suggestions from each department. As the manager of the Market Research department, you need to lead this meeting and identify areas of the culture that can be changed or improved. In leading this  more...
Sexual Harassment Preventing Sexual Harassment Claims on-line e-learning cbt (computer based)cd rom Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the  more...
Decision Making Problem Solving Decision Making Fundamentals on-line e-learning cbt (computer based)cd rom Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish  more...
Women in Leadership Leadership Roles Styles on-line e-learning cbt (computer based)cd rom ... meet with Robin Carlson, Icon's vice president of market research, to discuss some of the guidelines for discovering barriers in your organization. In order to achieve her current level of success, Robin has had to overcome many barriers to leadership, and because of this, she is very active in trying to address similar barriers within Icon. Today she will be testing your understanding of  more...
Strategic Decision Making Preparing to Make Decisions on-line e-learning cbt (computer based)cd rom ...offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To Identify the three factors that influence the  more...