Online Research eLearning

Motivation and Communication in Six Sigma Teams ... the theoretical origins and the practical application of research on motivation. Besides motivating individual team members, Black Belts need to proactively promote cohesion through all the challenging stages of a Six Sigma team's tenure. As team leaders, Six Sigma Black Belts need to recognize the stages of team development and choose targeted approaches for optimizing performance at each  more...

Developing an Application Using User-Centered Design Developing an Application Using User-Centered Design To conduct user research and to design effective user interface and interaction elements  more...

Effective Relationships with Business Partners ...the definitions, the more productive the alliance. Recent research indicates that the most successful business partnerships are built on openness, trust, and mutual goals. This course outlines the key elements that make up a good partnership and shows you how to combine and apply them to build an effective relationship with your business partners. The lessons will prepare you to set up  more...

Preparing a Business Case Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...

Shaping the Direction of Customer Service in Your Organization Shaping the Direction of Customer Service in Your Organization There are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations and specifically customer service leaders to add value to a customer's experience by creating and implementing strong, clearly-defined  more...

Identifying Your Customers Expectations ...or undertaking customer surveys, knowledge of the various research methods and the principles behind them will help you to give informed input when asked for your opinions. If your role dictates that you need to maintain awareness of ever-changing customer requirements, then knowing how to conduct focus groups, and use the most effective questioning techniques will be invaluable to you. In its  more...

Verifying and Building on Ideas Verifying and Building on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Understanding Your Customer ... component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where to find business information sources about your client. Next, you'll explore researching your customer's business and key players and applying what you learn to the process of account planning. And finally, you'll gain an understanding of  more...

Conducting Effective Sales Research Meetings ...Research Meetings Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account  more...

Understanding Your Target Customer s Business Understanding Your Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain  more...

Effectively Using Customer-focused Research Meetings ...Research Meetings In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings  more...

Purchasing Finding Sources of Supply ...est available suppliers based on reliable information and research. Then you need to prepare a solicitation document, such as a Request for Proposal or Request for Quotation, and send it to the qualified suppliers. This course discusses how to find sources of supply using this solicitation process and prepares you to choose the best sourcing strategy for a given purchase. It discusses how  more...

Marketing Essentials Planning and People ...l also offer insight into key planning activities such as research, budgeting, development and evaluation. Finally, the importance of employee engagement and internal branding are also discussed as the key elements of the last P, people. Understanding the key role that planning and people play in the marketing process and how these aspects support the traditional Marketing Mix, will help you  more...

The Consumer Electronics Industry Overview Version 1 The Consumer Electronics Industry Overview: Version 1 The Consumer Electronics industry is made up of companies from around the world that manufacture electronic audio and video equipment for individual consumers and businesses. In this fast-moving industry, where some products are lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they  more...

The Aerospace Defense Industry Overview Version 1 ...nics service providers, governments, and privately funded research and development organizations. These organizations deliver aircraft and their components, as well as software and systems, such as modeling and simulation software, and data management, navigation, and surveillance systems. This industry is subject to a high level of government regulation, particularly the defense sector. As it  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your organization have and how can it effectively deploy these to deliver a sustainable competitive advantage? In addition,  more...

Global Brand Management ...d globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal analysis, and the key stages associated with  more...

Cross-Functional Team Fundamentals ...m different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your organization because they help to improve coordination and innovation across divisions.  more...

Printing Help and Automated Formatting in Word 2007 Printing, Help, and Automated Formatting in Word 2007 Microsoft Microsoft Office Word 2007 provides new features called Quick Styles and building blocks which make it easy to create great looking documents quickly. You can select Quick Styles using the new Live Preview feature to view the different styles before committing the changes. This course demonstrates the use of Quick Styles,  more...

Microsoft Office 2007 Sharing Information with OneNote 2007 ...xt, handwritten notes, pictures, sketches, audio, and web research in one location. Notepads can be shared among team members so that everyone can store, share, and contribute information in an organized way. Changes to notepad items are merged automatically and are synchronized if a team member has been offline. This course demonstrates how to create shared notepads, how to add files and  more...

Negotiation Skills for Sales Professionals Preparing to Negotiate Negotiation Skills for Sales Professionals: Preparing to Negotiate Effective sales negotiation skills are essential for any successful sales professional. However, being able to maximize the value of your proposal for both you and your customer isn't an easy task. This course provides direction on how to use a strategic negotiation process to strike effective, long-lasting, and profitable  more...

Writing Brush-up This course will help refresh you in the basic academic writing structures. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh you in the three basic  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

Enter the Net--Writing for Online Media Write for online publications! This course involves internet research and submission to online publications. This course will help you determine your interests, how to write articles, fiction, or poetry for the online media, write the actual submission, and submit that to a researched publication.  more...

Writing Web Content (Master Class)-Self Directed ...your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your prose in shape for Web success. If you are already writing content for the Web, you will get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new  more...

Architecting Web Content (Master Class)-Self Directed ...ategies. Each week, you will work through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will complete a course project that will integrate the concepts of the course and will tie it all together for you. You can email me questions, stray thoughts, or concerns at any  more...

Advanced Technical Writing Plan, write, and design one of the most common business/technical documents--a proposal. Advanced Technical Writing will give you the expertise and confidence to market yourself as a technical writer or simply to tackle more advanced assignments at work. Building on the skills you have acquired in the previous technical writing courses, this course emphasizes audience analysis, document  more...

So You Want to be a Technical Writer! A 6-week course will introduce you to technical writing as a career. This 6-week course will introduce you to technical writing as a career. You`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to  more...

Air Reservations - U.S. Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Air Reservations - U.S. Domestic, Air Fares - U.S. Domestic, ARC Documents.  more...

Legal Research and Writing ...research and writing. After completing this course, the student is expected to have acquired the basic skills necessary for writing legal documents. The course is designed to give the student exposure to writing briefs, pleadings, (including motions, complaints, answers, appeals, etc.) and even some basic legal correspondence. The Student should acquire an understanding of the skills and  more...

So You Want To Be A Medical Writer Skills and knowledge you will need to effectively write medically related materials. Medical writing is an exciting and ever-changing field that covers a wide range of areas in medicine, pharmaceuticals, and the biotech industry. Opportunities for medical writing exist at the professional research level, the consumer education level, newspapers, magazines, and everything in between. Most medical  more...

Technical Writing for the Medical Professional ...ofessional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials. Writing for the medical profession is an exciting and ever-changing field that covers a wide range of areas  more...

How To Master Time Management ...time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the journal, tasks, notes, reminders, the Calendar, and the Rules Wizard to  more...

The Internet - Applying the Basics to your Business ...research through the Internet Module 1. Introduction to the Internet In this module, the basics of starting out on the Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search engines, where did  more...

Lab Safety and Chemical Hygiene In this course, you will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate  more...

Online Research Techniques ...research online using Grolier Online and GaleNet. Learn how to find specific information using these comprehensive Web-based resources. Online Research Techniques is a seven day online course. This course will help you develop online research skills and gain knowledge on Grolier Online and GaleNet resources. This course is offered by a State Accredited University and offers State Board  more...

NETS`S - National Education Technology Standards for Students ...ncepts to social, ethical, and human issues to technology research tools, and more, many topics are covered that will help students with the technology skills needed to be successful in life. This courseware library contains training designed to address the performance indicators included in NETS?S and help students acquire the subject matter needed to meet these standards. This curriculum will  more...

Air Reservations - Canadian Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel.  more...

Complete Paralegal Training Program (Self-Paced) ...loyment opportunities and provides dozens of websites for research purposes to enhance your educational skills on-line, in addition to opportunities to network for working possibilities and resources after you are working. The complete course also covers broader and more general issues directly relevant to the profession, an overview of American Law, court systems and litigation. It covers  more...

Database Management ...al database projects that stimulate hands-on learning and research. All course work and time frames for completion will need to be met according to the guidelines stated for this course. The following computer system requirements are recommended. Windows XP, CD-ROM drive, 50 MB of free hard-disk space, Microsoft Access 2002, and Internet access. The book uses Microsoft Access 2002 to illustrate  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...o a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Design a  more...

Design a Winning Business Based on Your Idea--Self-Directed ...o a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Design a  more...

Expert Certificate Course in Medical Coding This course is designed for those looking to work as medical coders from their homes or in a healthcare facility. Welcome to our Expert Certificate Medical Coding course Medical coding was developed as a universal language for the medical profession to ensure proper financial reimbursement from insurance companies and government agencies. Numerical codes provide the clarity that insurance firms  more...

Fair & Unfair Competition Rules ...sions hiring, marketing, sales, customer-relations, and research and development, among others and are important for employees to understand. Violations of these rules can be very damaging to a company generally and, in some cases, to individual employees. Unfair Competition The rules regarding what is fair and unfair competition affect virtually all of a company's business decisions ?  more...

Find and Purchase Income Producing Properties--Instructor-Led ...ply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each assignment will be reviewed by a Trump University  more...

Find and Purchase Income Producing Properties--Self-Directed ...ply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Enroll in this online course if you: Want to buy a rental property that will  more...

Grant Writing Basics Applying for a grant can seem like a daunting task. Certainly, there is work involved, but with the help of this tutorial, you will know the steps that are necessary and find that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants. Grant Writing Basics Grants are not just free money, but  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal assistant, transcription and legal secretarial work. Many opportunities exist to specialize in various types of law, real estate, criminal, family, personal injury, business, etc. The course was designed by a recognized leader in development of training materials. This course offers a Certificate of Completion allowing you to sit for  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare  more...

Negotiate Profitable Real Estate Deals--Self-Directed ...a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare  more...

Phlebotomy Technician Career Training ...chnician also draws blood for transfusions, donations and research. This course provides instruction in the skills needed for the proper collection of blood and other specimens used for diagnostic testing. Emphasis is placed on ethics, legalities, medical terminology, safety and universal precautions, health care delivery systems, patient relations, anatomy and physiology, and specimen  more...

Productivity Management & Leadership Success Training Program This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high  more...

Understanding Globalization: Preparing for the 21st Century Interactive course covers economic, political, and cultural dimensions of Globalization. Globalization is the process of integrating national economies, political structures, and cultures into a single, world-wide, interdependent system. In this course we will explore the basics of Globalization: what it is and how to understand it as an economic, political and a cultural phenomenon. This  more...

Word 2007 Level 2 ...ilevel lists, hyperlinks, and information found using the Research task pane. Paragraph formatting will also be examined, covering skills such as setting indents; changing line spacing and page orientation; setting tab stops; applying paragraph styles; and using Quick Style sets. Word 2007 Level 2 This intermediate-level Word course builds upon basic skills covered in the Level 1 course.  more...

Architecting Web Content (Master Class) ...ategies. Each week, you will work through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will complete a course project that will integrate the concepts of the course and will tie it all together for you. You can email me questions, stray thoughts, or concerns at any  more...

Build Your Own BIZ - Writing a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the  more...

Writing Web Content (Master Class) ...your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your prose in shape for Web success. If you are already writing content for the Web, you will get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new  more...

Practical Grant Writing I with Mentor ... grant writing is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. To keep the cost of this course low, interaction will be limited. One hour of mentoring is included in the price. The mentor ™s role is to advise and coach you as you move through the lessons. If you would  more...

Practical Grant Writing II with Instructor ... grant writing is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. The instructor will lead you through each lesson and provide personalized feedback on assignments. Practical Grant Writing II What is commonly known as ?grant writing? is in fact a process that also includes  more...

Certificate in Professional Technical Communication ...data visually, writing with parallel structure Scientific Research: using citations, making abstracts concise How-To Guides: doing task analysis, working with lists User Guides: planning large documents, working with chapters Instructional Material: developing sample scenarios, monitoring user performance Articles: including real-world examples, being conversational with dense content This  more...

Developing a New-product Strategy ...ment is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product  more...

Preparing for the Behavioral Interview ...Research shows that the biggest problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong  more...

The Oil and Gas Industry Overview Version 2 ... in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and  more...

Evaluating Brand Effectiveness ... ranks in the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand recognition. All of these tests reveal motivation as to why consumers purchase and remain loyal to your brand.This course concludes by explaining the importance of a brand  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

Handling Organizational Change Simulation ...re a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down management  more...

Implementing a Succession Plan Simulation ...research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the  more...

Initiating a Succession Plan Simulation ...research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the  more...

Defining Emotional Intelligence ...s, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life,  more...

Emotional Intelligence in the Workplace What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...

Using Data as a Technical Professional Consultant ...on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information,  more...

Brand Management Developing a Brand Strategy ... assistants, Jennifer Webber and Matt Engles, who perform research duties and aid in preparing presentations for marketing team meetings. They have been assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the Qualera brand. In this simulation, Jennifer and Matt will brief you on their findings, and you must answer their  more...

Sales Skills Prospecting Addressing Needs ...'s decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the sales process. Perform four  more...

Sales Skills Developing a Winning Strategy ...lls: Developing a Winning Strategy, you will learn how to research market conditions and analyze your competitors using a SWOT matrix. You will also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To  more...

Brand Management Branding on the Web ...veloper/Designer; and Elizabeth Thomas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the customer base by helping the team determine whether a secondary brand is necessary, what type of Web site would be best for the brand, and what they should name the Web site. Unit 2: Using Online Branding Tactics (0.5 - 1 hour)  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...etitive Intelligence is simply another name for Marketing Research. After this goal is accomplished, you will articulate the benefits of International CI to both managers. Unit 2: The Competitive Intelligence (CI) Process (0.5 - 1 hour) Identify the three essential components of the CI process. Identify available sources of information.  more...

SAP R 3 v4 0 Investment Management - Overview ...e, depreciation, settlement), and the information system (research, planned values and budget values). L earn To: Create and editing program definitions. Create and editing program positions. Editing and displaying program structures. Create assets under construction. C ontent Emphasis Skills-Based A udience This course has been primarily designed  more...

NetWare Service and Support Upgrade - Part 1 ...ourse will give an overview of service and support tasks, research tools, and network cables and boards. L earn To: Identify service and support tasks. Identify the steps of a troubleshooting model. Identify the guidelines for preventing Electrostatic Discharge (ESD). Identify the LAN information to be logged when documenting a network. Identify the requirements  more...

Advanced Project Leadership Bringing Home the Value ...l learn about the characteristics of Internal, Client and Research and Development Projects and how the valuation techniques apply to each. Learn To: Identify the value types in a project. Identify characteristics of monetary value. Identify characteristics of nonmonetary value. Identify the three basic business strategies. Identify how each business strategy adds value to the  more...

Career Development Developing a Career Strategy ... skills. Choose factors you should research when exploring career options. Overcome pitfalls of career exploration. Simulation Overview: In this simulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss defining your career aspirations. You are satisfied with your  more...

Business Travel Safety Domestic Travel ...you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the documents you should bring on your business trip.  more...

Business Travel Safety International Travel ... Identify the elements of your trip you should research prior to departure. Identify items to pack for international travel. Identify measures you can take before your trip to ensure your safety. Identify the aspects of your trip that you should address to increase your safety on an airline flight.  more...

Defining Microsoft NET Solution Architectures Part 3 ...e. To identify features of the research stage within physical design. To identify features of the analysis stage within physical design. To identify features of the presentation layer. To identify guidelines for designing the User Interface (UI) during the physical design phase.  more...

Defining Microsoft NET Solution Architectures Part 3 ...e. To identify features of the research stage within physical design. To identify features of the analysis stage within physical design. To identify features of the presentation layer. To identify guidelines for designing the User Interface (UI) during the physical design phase.  more...

Effective Presentations Essentials of Persuasion ...ntroduce the IWNS at the International Exhibition. Icon's research shows that the majority of companies attending the International Exhibition are multinational corporations with large operational structures. Unit 3: Organizing a Persuasive Presentation (0.5 - 1 hour) Organize your persuasive presentation using three major sections. Accomplish  more...

Advanced Interpersonal Communication Communicating with Co-Workers Advanced Interpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...ance Martin and Melissa Brown, team leaders in the Market Research department of Icon. The Industrial Services and Manufacturing Division is redefining their culture and has asked for input and suggestions from each department. As the manager of the Market Research department, you need to lead this meeting and identify areas of the culture that can be changed or improved. In leading this  more...

Sexual Harassment Preventing Sexual Harassment Claims Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the  more...

Decision Making Problem Solving Decision Making Fundamentals Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish  more...

Women in Leadership Leadership Roles Styles ... meet with Robin Carlson, Icon's vice president of market research, to discuss some of the guidelines for discovering barriers in your organization. In order to achieve her current level of success, Robin has had to overcome many barriers to leadership, and because of this, she is very active in trying to address similar barriers within Icon. Today she will be testing your understanding of  more...

Strategic Decision Making Preparing to Make Decisions ...offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To Identify the three factors that influence the  more...

Essentials of Management Negotiating Skills ... for the Negotiation (0.5 hours) Research the issue being negotiated. Set goals and limits for the negotiation. Analyze whether to reveal your limits. Simulation Overview: In this simulation you will be meeting with a sales representative from a leading provider of computer software. You want to  more...

Managing the Expert Managing the Unique Needs of Experts ...ating that technology with the Internet. Recently, Market Researchers have tracked an increase in popularity of Internet-accessible training software. The trend has some executives concerned, so they have ordered the migration of all Icon training software to the Internet. In the first part of the simulation, you will meet Bruce and follow the guidelines for treating Bruce with professionalism.  more...

Negotiating Preparing for a Negotiation ...iation requirements. This program also covers methods for researching the party with whom the negotiation will be held, as well as what types of information to find, such as the other party's reputation, negotiation style, and probable requirements. In addition, this program covers how to determine concessions, steps to formulate a plan for agreement, and how to determine the logistics of a  more...

HIPAA Privacy Health Care Employees ...ntify ways that HIPAA limits use of PHI for marketing and research. Audience All health care employees who interact with patients and patient information in their working lives. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: HIPAA Fundamentals (0.5 - 1  more...

Project Management Essentials Controlling Closing a Project ...lation, you will meet with Kent Redburn, a manager in the research and development department of Icon. Kent has extensive knowledge of project teams, specifically in measuring the performance of a project team. In this meeting, he will ask you a series of questions and problems to test your knowledge of the different analyses used to measure project control, the calculations used during earned  more...

Word 2003 Proficient User ...g a table in Word. To identify research options in Word. To identify options in the Insert Hyperlink dialog box. To identify options on the Reviewing toolbar. Audience The target audience will range from new users to power users, although it is expected that the vast majority will have at least had some  more...

Project Teams Participating on a Project Team ...ngelo, a Clerk in Accounts Receivable; and Dean Kramer, a Research and Development Assistant. They are all members of a company-based project team that you are leading for the Accounts Receivable Department of Icon's Computing Hardware and Software Division in San Francisco. This team has been assembled by upper-management to assess the effectiveness of the billing software used by the Accounts  more...

Principles of Marketing Writing a Marketing Plan ...pot Stay. In this meeting with Kristen Anderson, a Market Research Analyst, and Bruce Madison, the Product Manager for the system, you'll need to outline the elements of the product's marketing plan. As the Marketing Manager for this product, you'll need to lead the team in developing possible marketing strategies and explain the importance of market research. Unit 3: Creating a Marketing  more...

Organizational Learning Deploying a Knowledge Mgmt System ...at a pilot project could unnecessarily deplete resources, research team determined that $25,000 and a team of twelve members (six from the publishing sector, three from marketing, three from integration) will need three weeks to conduct a pilot project. In this Simulation, you are manager of Human Resources with Antigua and are meeting with Carol Chung, Editor in Chief of Global Book  more...

MS Office 2003 New Features for Office Users ...d. To identify features of the Research task pane. To match features of the Excel List with their functions. To identify benefits of eXtensible Markup Language (XML) in Word. To attach an eXtensible Markup Language (XML) schema in a Word document. To identify  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Succession Planning Elements Approaches ... are a project manager who has just completed preliminary research on succession planning. In this simulation, you want to recognize the benefits of succession planning, the challenges to succession planning, and the key elements to consider in succession planning. Unit 2: Succession Plans: Defining Your Approach (0.5 - 1 hour) Identify examples of how organizations  more...

Organizational Behavior The Organizational System ...r, Telecommunication a a s Manager and Amanda Douglas, Research and Development Director. Susan and Ronald have noticed a decline in Amanda a a s enthusiasm. Normally an outgoing and energetic individual, Amanda a a s behavior has lately become increasingly somber and sometimes uncooperative. Based on data collected from Susan and Ronald, you must decide which method of job redesign  more...

Advanced Project Leadership - Bringing Home the Value Advanced Project Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a  more...

Sales Forecasting - Applying Forecasting Methods In "Sales Forecasting - Applying Forecasting Methods," you will learn how to apply quantitative and qualitative forecasting methods to your accounts. You will learn the fundamentals of time series and regression forecasting methods. You will also learn how to use market research and expert judgement to create forecasts. Finally, you will learn how to integrate, implement, and evaluate forecasting  more...