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Research Objectives Training Seminars and Classes
From Serebra Learning Corporation
Using Surveys to Measure Customer Satisfaction
 If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will more...
From JED New Media inc.
Using the Internet for Research I
Novice Web users can greatly benefit from the information presented here on using the Internet to accomplish research objectives. Find out how to differentiate between Web page information sources and examine two basic search methods: search engines and directories. more...Using the Internet for Research II
This is the second of two JEDlets that demonstrate how to use the Internet to accomplish your research objectives. An analysis of the features of search engines, directories, virtual libraries and specialized databases is provided. Tips on how to better locate the information you are looking for are also offered. more...
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