Instructor Led Resolution Training Classes in United States

Support Professional The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.  more...

Support Specialist ... support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the  more...

Problem Solving and Troubleshooting Workshop ...resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived from effective  more...

Communications and Customer Relations ... the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees  more...

Call Center Customer Service Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of contact  more...

Powerful Communication Skills for Health Care Professionals Powerful Communication Skills for Health Care Teams Course Overview Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known  more...

Windows Server 2003 Active Directory and Security Design Description: This hands on course will allow the students to make strategic decisions about planning and securing a Windows 2003 network infrastructure in an enterprise environment. It provides support professionals with the skills necessary to effectively design, install, and support a variety of network services, security measures and protocols needed in a managed network. Included in the  more...

Windows Server 2003 Active Directory and Security Design Description: This hands on course will allow the students to make strategic decisions about planning and securing a Windows 2003 network infrastructure in an enterprise environment. It provides support professionals with the skills necessary to effectively design, install, and support a variety of network services, security measures and protocols needed in a managed network. Included in the  more...

Illustrator Training ...nd Printing files with transparency effects Specifying resolution of filters and special effects Using Document Raster Effects Using the Flattener Preview palette Saving files with transparency Using 3D Effect Creating a banner logo with the Warp effect Creating the logotype Using brushes for decoration Changing the lighting Mapping a Photoshop image Using  more...

InDesign Training ...cing Graphics The Adobe Bridge Resized Graphics and Resolution The Info Palette and Graphics Scale Tool Options The Control Palette and Graphics Fitting Options Cropping and Scaling Graphics Rotating and Flipping Graphics The Links Palette Editing and Relinking Using the Links Palette Text Wrap Vector Artwork Why Use InDesign for Vector Artwork?  more...

Photoshop Training ... Basic Photo Corrections Strategy for retouching Resolution and image size Straightening and cropping image Making automatic adjustments Manually adjusting the tonal range Removing a color cast Replacing colors in an image Adjusting lightness with the Dodge tool Adjusting saturation with the with Sponge tool Applying the Unsharp Mask filter Comparing  more...

Six Thinking Hats Dr. Edward de Bono's Six Thinking Hats is a fast-paced, practical, and interactive course. The measurable results include shorter meetings, thorough decisions, better communication, and easier problem resolution.  more...

CONFLICT RESOLUTION For Win/Win results Conflict is one of the most misunderstood aspects of human interactions. Improperly managed, conflict distracts from personal satisfaction and organizational productivity. Properly managed, conflict is the loam that nourishes growth and progress. Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization's ability to fulfil it's purpose  more...

Soft Skills Training These classes are not technical in nature and do not require the use of a computer. Such as Time Management, Technical Writing, and Conflict Resolution.  more...

Winning Negotiations Negotiations Training Program The proposal is for a 16 hours (two days) training Introduction Negotiation is something you do all the time with your family (children can be really difficult negotiators), in any informal setting and, of course, at work. You negotiate with your coworkers and you negotiate with your company s clients and suppliers. Like it or not negotiations is an essential part  more...

Adobe Photoshop - Digital Darkroom ...resolution issues (ppi vs. dpi), color modes (RGB vs. CMYK) or color correction (Levels vs. Curves)? Designed for anyone with basic knowledge of Photoshop, this one-day course presents the tools and techniques you need to professionally prepare images for print. Learn how to set up Photoshop s workspace efficiently, how to streamline your workflow using actions, and how to use the file browser  more...

Adobe Photoshop - Level II Take your image editing and compositing to the next level using advanced tools such as layer masks, layer grouping, quick mask and the channels palette. This two-day course will show you how to expertly utilize Photoshop s advanced transparency and opacity settings to get perfect image composites every time. You ll also learn how to use the pen tools, shape tools and Bezier curves to create and  more...

Adobe Photoshop - Level I Learn the fundamentals of Photoshop the industry standard for digital image editing in this two-day course. Whether you are outputting to print, video or web, Photoshop offers the tools you need for professional looking photographic images, composites, backgrounds, textures, text and special effects. Learn how to create original artwork using the painting tools, how to effectively composite  more...

Conflict Resolution Learn how to Turn Conflict into Collaboration. Conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication.  more...

Fighting Fires Without Burning Bridges Interactive course teaching: - Negotiation is not a competitive sport - Preparing for effective internal and external negotiations - Collaborative decision-making among corporate tribes - Using both the walking-in and dynamic BATNA to measure the balance of power and benefits of a given negotiating - Understand that information is the fundamental asset in negotiation - Recognize that successful  more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships ...tyle and attitude; consider historical models of conflict resolution and their success; introduce and practice a model to organize contributing factors 5. Interpersonal Conflict Resolution Techniques: Roger Fisher s 5 Step Process (a. separate people from problem, b. focus on interests, not position, c. invent options, d. rely on objective criteria and data, e. develop back up  more...

Handling Conflict With Skill All organizations experience conflicts and even minor conflicts can have a negative impact upon morale, communication, teamwork and productivity. Most people have a spontaneous response to conflict situations that only adds fuel to the fire! Learn new responses that will help you resolve conflict situations with win-win outcomes. You will learn how to identify quickly which of the 3 conflict roles  more...

Net+ ...CP/IP Services IP Address Assignment Methods Host Name Resolution NetBIOS Name Resolution TCP/IP Utilities TCP/IP Upper-layer Services TCP/IP Interoperability Services Other Network Protocols The NetBEUI Protocol The IPX/SPX Protocol The AppleTalk Protocol The IP Version 6 (IPv6) Protocol Local Area Network (LAN) Infrastructure Bridges and Switches IP Routing Topology Static IP  more...

Conflict Resolution Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend.  more...

Adobe Photoshop: for Digital Photographers With its incredible number of filters, features and effects, Adobe Photoshop makes the impossible possible. In this hands-on course, you'll learn the essentials tools for selecting, enhancing and resizing your digital images.  more...

Handling Challenging Situations Handling Challenging Situations Overview If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB! This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience.  more...

Positioning the Value and Closing Positioning the Value and Closing Overview You ve only got a limited amount of time to state your case and make your point. How can you position the value of your solution so that the customer is absolutely convinced that your solution is far superior to all others including not doing anything? We ve all been caught speechless when the customer raises an objection that we hadn t  more...

Macromedia Fireworks A-Z ..., and merge them with vector graphics. Understand image resolution as it pertains to Web based graphics. Show and edit rulers, grids, and guides in order to position items with precision on a Web page. Create hotspots to which you will assign links, alt text, and link targets. Slice complex images into sections and use the Optimize panel and Fireworks' Preview modes to optimize the  more...

Advanced Java Programming ...e of a Remote Method Invocation Registries Naming and URL Resolution Interface Design The Remote Interface Implementation Classes The RemoteObject and RemoteServer Classes The UnicastRemoteObject Class Server Implementation Using the Registry Client Implementation Code Deployment 2. Practical RMI RMI Marshaling Passing Objects The Factory Pattern Serialization vs. Remote Reference  more...

Linux Networking Services ...dc key configuration Configuring the Resolver and Testing Resolution Lab 1 - Configure BIND Install the BIND name server on the system and configure it to act as a slave for the classroom domains Configure the name server to support the rndc command Section 2 Configuring Bind BIND Configuration Files named.conf Syntax and Options Block Creating a Site-Wide Cache Zones In named.conf  more...

Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure ... Optimizing DNS Servers   Troubleshooting Host Name Resolution   Lab A: Troubleshooting DNS After completing this module, students will be able to: Optimize a DNS server.   Optimize DNS server-to-server communications.   Optimize DNS client support traffic.   Troubleshoot host name resolution.   Module 7: Planning and Optimizing WINS This module covers planning and  more...

Supporting Users Running the Microsoft Windows XP Operating System ...oot Windows Firewall (ICF) settings   Troubleshoot name resolution issues   Configure and troubleshoot remote connections   Configure and troubleshoot end user systems using remote Desktop and Remote Assistance   Prerequisites Before attending this course, students must have: Basic experience using a Microsoft Windows Operating system such as Windows XP   Basic understanding of  more...

Implementing a Microsoft Windows Server 2003 Network Infrastructure Network Hosts ...Configuration   Module 4: Configuring a Client for Name Resolution This module describes the various types of name resolution mechanisms provided by the Windows operating systems and how to use and configure them for clients on your network. Lessons Overview of Name Resolution   Resolving Host Names   Resolving NetBIOS Names   Lab: Configuring a Client for Name Resolution  more...

Implementing Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure ...hosts. Lessons Multimedia: Introduction to the Name Resolution Process   Viewing Names on a Client   Configuring Host Name Resolution   Configuring NetBIOS Name Resolution   Lab A: Resolving Names Troubleshooting Name Resolution   After completing this module, students will be able to: Describe the name resolution process.   View names on a client.   Configure host  more...

Microsoft Windows Server 2003 MCSA Boot Camp ...oot DHCP. Implementing, Managing, and Maintaining Name Resolution Install and configure the DNS Server service. Manage DNS. Monitor DNS. Tools might include System Monitor, Event Viewer, Replication Monitor, and DNS debug logs. Implementing, Managing, and Maintaining Network Security Implement secure network administration procedures. Monitor network protocol security.  more...

Microsoft Windows Server 2003 MCSE Boot Camp ...oot DHCP. Implementing, Managing, and Maintaining Name Resolution Install and configure the DNS Server service. Manage DNS. Monitor DNS. Tools might include System Monitor, Event Viewer, Replication Monitor, and DNS debug logs. Implementing, Managing, and Maintaining Network Security Implement secure network administration procedures. Monitor network protocol security.  more...

Microsoft Windows Server 2003 MCSE Upgrade Boot Camp ...rations Implementing, Managing, and Maintaining Name Resolution Install and configure the DNS Server service Configure DNS server options Configure DNS zone options Configure DNS forwarding Manage DNS Manage DNS zone settings Manage DNS record settings Manage DNS server options Implementing, Managing, and Maintaining Network Security Implement secure  more...

Communication and Interpersonal Skills This 2-day Communication and Interpersonal skills is highly interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive  more...

Conflict Management ...t is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to recognize the conflict  more...

Photoshop Training Course in Los Angeles ...Resolution Anti-aliasing Starting the application Opening files from the hard drive, and opening new files Saving files, and choosing file formats RAM and Hard Drive requirements Photoshop Preferences andColor Settings The Photoshop Workspace Toolbox, palettes, hiding and docking palettes Navigation Getting around, and viewing images using the Navigator palette Zooming in and out Using the  more...

Advanced Conflict Management Unmanaged employee conflict is perhaps the largest reducible cost in organizations today. It is also probably the least acknowledged. It is estimated that more than 65% of performance problems result from strained relationships between employees, not from deficits in individual employees' skill or motivation. Interdependent workplace relationships are a fertile soil from which conflict can  more...

Six Thinking Hats Six Thinking Hats is a proven process that reduces meeting times, resolves conflicts, enhances communication, increases meeting output, boosts creativity, and helps individuals and groups solve problems and make sound decisions. It is the foremost thinking and conflict resolution tool in the world.  more...

Team Building HRDFusion offers Team Building programs designed to improve group performance and communication. Our programs focus on achieving clear outcomes as well as Myers-Briggs-based learning exercises.  more...

Communication Choices Communication Choices is a fun, exciting and eminently practical 4 or 8-hour course that covers the key aspects of interpersonal communication in the 21st Century: listening, expression, conflict resolution, electronic communication and assertiveness. This seminar is available only to contracting clients. We do not offer public seminars.  more...

Working Towards Agreement ...king Towards Agreement is our half-day course in conflict resolution and management. Using the Thomas-Killman instrument to identify individual conflict styles, we lead the participants through a series of exercises following the key steps in confronting and resolving conflict. By the end of the course, people will have an understanding of their own "soft spots" in conflict situations and of  more...

Performance Challenges Performance Challenges "Understanding Puzzling Problems" There are many potential pitfalls when tackling employee performance challenges. Managers are often caught up in the symptoms of the problem versus the root causes. Until the cause of the problem is understood, proposing a solution is premature and unlikely to bring long-term resolution. Performance Challenges is a unique step-by-step  more...

Improving Communication in Procurement This 1-day program will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their  more...

Managing Contracts With The Government The purpose of this 2-day program is to provide information about how companies align resources and manage projects after obtaining a government contract. As a result of attending this program, participants will be able to describe how organizations develop and manage project plans; understand the power of aligning resources to projects; understand the elements of an effective project plan; be  more...

Purchasing Law This 1-day program will teach participants processes and techniques to ensure that their company and its suppliers reach mutually acceptable terms. They will learn to understand the aspects and application of the Uniform Commercial Code to organization purchases; and the legal responsibilities of the organization and its suppliers. The dynamics of contract administration and the legal aspects of  more...