Online Resolution eLearning Training

Conflict Intervention Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, more...

A Day 2 - Chapters 6-9 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This second of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with more...

Cisco Internetwork Design Part 3: Desktop Protocol Design The third course in the Cisco Internetwork Design series focuses on the fundamentals of desktop protocols. Including IPX, AppleTalk and Microsoft Windows. It covers the client/server models and broadcast technologies as they apply to these three common desktop protocols. It also covers the protocols, encapsulations, routing specifics and configuration considerations indigenous to IPX networks It more...

Employee Performance: Resolving Conflict Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. more...

Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 1 This is the first course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...

Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to more...

Microsoft Windows 2000 Directory Services Infrastructure Part 1: Active Directory Installation This course focuses on providing the knowledge and skills necessary for experienced support professionals to install, configure and troubleshoot Active Directory. more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 1: TCP/IP and Addressing This is the first course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol strategy using the more...

Succeeding Through Teamwork Resolve Team Conflict This course describes several methods that learners can use to work through conflict situations. Numerous tips for avoiding unnecessary conflict are provided. Professionals who want to work more effectively with others to achieve shared goals. more...

Managing the Quality of the Customer Support Service Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident more...

Stakeholder Interests and Cultural Diversity PMBOK aligned As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project more...

Advanced Project Management Building Productive Stakeholder Relationships Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches more...

Working with Difficult People Cope With Continued Conflict ...urse you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an issue. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating more...

Accepting the Decision Implement Decisions This course helps learners to identify progress points and areas for future improvement at the conclusion of the problem resolution process. Professionals who want to resolve workplace challenges more effectively. more...

Moving Past Conflict Handle Conflict Rationally Moving Past Conflict: Handle Conflict Rationally, is the first of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The Negotiation more...

Moving Past Conflict Negotiate for Resolution ...Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for more...

Preparing to Negotiate Know Your Game Position Preparing to Negotiate: Know Your Game Position, is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the stages in clarifying goals, identify the importance of flexibility and underlying interests, assess your position by posing questions and perform a step-by-step analysis of your position. The Negotiation Strategies curriculum helps more...

Preparing to Negotiate Know the Opposing Position Preparing to Negotiate: Know the Opposing Position, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to assess your opponents before a negotiation and identify what to research to achieve a desired outcome from a negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving more...

Preparing to Negotiate Size Up the Playing Field Preparing to Negotiate: Size Up the Playing Field, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that more...

Selecting Your Strategy Choose Your Game Plan Selecting Your Strategy: Choose Your Game Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The more...

Selecting Your Strategy Compete to Win Selecting Your Strategy: Compete to Win, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the competitive game, identify your preparatory steps for a competitive negotiation, identify the guidelines for controlling concessions and commitments and select competitive tactics to improve the more...

Selecting Your Strategy Collaborate for Solutions Selecting Your Strategy: Collaborate for Solutions, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages of the collaborative game, identify the keys and obstacles to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative more...

Selecting Your Strategy Compromise to Move Forward Selecting Your Strategy: Compromise to Move Forward, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the compromise game, identify compromise tactics to achieve a satisfactory outcome, avoid compromise traps and pitfalls that can lead to an unsatisfactory outcome and recognize how to more...

Selecting Your Strategy Choosing Not to Negotiate Selecting Your Strategy: Choosing Not to Negotiate, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the accommodating game, identify the advantages and disadvantages of the avoiding game and identify avoiding game tactics. The Negotiation Strategies curriculum helps today's busy professional more...

Selecting Your Strategy Legal and Ethical Concerns Selecting Your Strategy: Legal and Ethical Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy more...

Leadership Development for Technical Professionals ...fined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and create team-based approaches to managing. These skills will better prepare you for your role as a manager, and assist you more...

A New Manager s Role in the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the more...

Non-union Work Environments HRCI PHR ...tions in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn about policies, procedures, and work rules, along with employee handbook regulations and workplace behavior issues. This course will also help you understand Alternative Dispute Resolution, and how to deal with workplace behavior issues Human Resources professionals that are more...

Union Work Environments HRCI PHR The Human Resource Certification Institute's (HRCI) certifications, including PHR (Professional in Human Resources), cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate more...

Object-Oriented Programming using C This course introduces students to advanced programming features of C , such as the different types of C functions, concepts of overloading, and inheritance. Programmers and Application Developers who have experience in programming using a structured language like Fortran and Pascal constitute the primary audience for this curriculum. This curriculum would introduce them to the object-oriented more...

Customizing the UNIX User Environment To demonstrate how to customize the UNIX environment to suit user requirements End users and IT professionals working in a UNIX environment for the first time more...

Networking and UNIX Name Resolution To explain how to secure UNIX systems from local and remote security threats IT professionals working in a UNIX environment for the first time more...

Win2000 Netwk Infra Design Designing a Network Strategy ...introduces the role of DNS in a network, covers the query resolution process of a DNS server, and describes the benefits of integrating DNS with DHCP and WINS. The design considerations for deploying DNS on a network and for planning the DNS namespace and zones, as well as DNS server requirements, are also covered in this course. Finally, the course introduces the three methods of DNS more...

Win2000 Netwk Infra Design Designing a WINS Dfs Strategy ...resolution, with special reference to a legacy network, and describes the WINS client interaction and query forwarding. You will also learn about the use of WINS proxy for integrating WINS enabled client with non-WINS clients in a routed environment. The course also describes how to ensure the availability of WINS servers, secure data transfer, and optimize the performance of WINS. You will more...

Win2000 Netwk Infra Design Internet Connectivity Strat ...lation components, the addressing component, and the name-resolution component. Next, the course discusses Windows Clustering and the various clustering technologies: Load Balancing, Component Load Balancing, and Cluster service. It also explains the need for Web clustering, three-tier Web clustering, and the structure of the three tiers. Planning of server clusters, the various models more...

Win2000 Server Configuring Network Services ...lling and configuring networking services, DHCP, and name-resolution services, DNS and WINS, on a Windows 2000 Server. You will learn to create a reservation, authorize the DHCP server, and troubleshoot problems related to the DHCP server. Configuring WINS and DNS servers and troubleshooting problems related to those servers are also covered in this course. You will learn about the lookup zones more...

Win2000 Network Infrastructure Administering WINS ...Windows 2000 network, as well as how to troubleshoot name resolution problems. Further, the course covers the strategies followed to select replication partners and describes how to configure a WINS server as a push and pull partner for replication. It also deals with parameter objects required for monitoring a WINS server, as well as optimizing the performance of a WINS server. Additionally, more...

Win2000 Server Installing and Upgrading This course will give you skills necessary to install, upgrade, and troubleshoot Windows 2000 Server. You will learn about the different types of Windows 2000 operating systems and about the features of Windows 2000 Server. You will become acquainted with the requirements for installing Windows 2000 Server, and you will have a chance to practice installing Windows 2000 Server. Finally, you will more...

Exchange Server 2003 Computer Management To demonstrate how to manage, monitor, and troubleshoot Exchange 2003 servers Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...

Analyzing Requirements and Resources for Microsoft Exchange 2000 Server To identify what company requirements and resources need to be analyzed before a messaging solution can be designed Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the more...

Deploying and Troubleshooting Exchange 2000 Server To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the design and more...

TCP IP Protocols Network Management This course describes various TCP/IP protocols, such as ARP, ICMP, and POP. The course also covers managing the network using SNMP and also securing the network. Network administrators who have prior experience in installing and configuring TCP/IP. more...

Troubleshooting a TCP IP Network This WestNet e-Learning module covers a general approach for troubleshooting a Transmission Control Protocol/Internet Protocol (TCP/IP) network. We will also discuss the specific tools used to troubleshoot a network, including Address Resolution Protocol (ARP), Ipconfig, Nbtstat, Netstat, packet Internet groper (Ping), and Tracert. more...

Client Server Information Transfer This WestNet e-Learning module looks at communication from client to server by means of client and server protocol stacks and the transfer of information between client and server. more...

OSI Network Layers The OSI Network Layers WBT is the second course of the Network curriculum, which prepares students for the Comptia's Network Certification exam. This course is meant for system administrators and network professionals who want to understand the OSI layers, such as the physical, data link, network, and transport layers in detail. The course describes the problems that can occur in the physical more...

TCP IP Protocol The TCP/IP Protocol WBT is the third course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand and apply TCP/IP concepts, such as IP subnetting, DHCP, DNS, WINS, and host files. The course describes the main protocols that constitute the TCP/IP more...

Internet Client Infrastructure and Applications To identify the client components required to connect to an Internet or intranet Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net more...

Cisco BCMSN 3 0 Implementing High Availability In a Campus Environment To implement high availability technologies and techniques using multilayer switches in a campus environment. Network administrators, network engineers, network managers, systems managers, or network designers. more...

Oracle Database 10g Oracle Net Services and Shared Servers Release 2 To provide an overview of Oracle Net Services and Shared Server Anyone wanting to learn about Oracle Database 10g database administration more...

Controlling the Oracle Listener and Enabling Distributed Transactions in Oracle 10g To outline the concepts and processes to secure the Oracle listener and to work with remote and distributed transactions Oracle database administrators and database operators more...

IP Protocol Suite ...er protocols including the Internet Protocol (IP) Address Resolution Protocol (ARP) Reverse Address Resolution Protocol (RARP) and Internetwork Message Control Protocol (ICMP). Lesson 2 identifies the Transport Layer components: Transmission Control Protocol (TCP) for connection-oriented transmissions and User Datagram Protocol (UDP) for connectionless transmissions. Lesson 3 discusses a few of more...

MS Windows Server 2003 Managing Network Infra Pt 2 This is the second of a three-course curriculum that prepares the learner for Exam 70-291: Implementing Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course gives in-depth and exam-focused coverage to DNS name resolution zone transfer and management and NetBIOS name resolution using WINS.  more...

MS Windows Server 2003 Skills Update for MCSAs Part 2 This is the second course in the Microsoft Windows Server 2003 Skills Update for MCSAs curriculum that prepares participants for the Microsoft Exam 70-292 - Managing and Maintaining a Microsoft Windows Server 2003 Environment for an MCSA Certified on Windows 2000. This course teaches about DNS name resolution zone transfer and management. Network security and maintaining software by using more...

Microsoft Project 2003 Fundamentals This the first of a two-part curriculum covers fundamental Project 2003 skills used in the areas of Task Calendar and Outlining management manipulation of data views and reports and project updating tracking and conflict resolution.  more...

Cisco Internetwork Troubleshooting Part 1 This is the first of two courses on Cisco Internetwork Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover baseline configuration and documentation of networks and end-systems support resources for troubleshooting and troubleshooting approaches. It covers commands and guidelines required for problem isolation and resolution at the more...

Cisco Internetwork Troubleshooting Part 2 This is the second of two courses on Cisco Internetwork Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover commands and guidelines for problem isolation and resolution at the network transport and application layers of the OSI model.  more...

Employee Performance: Resolving Conflict In "Employee Performance: Resolving Conflict " you will learn the strategies and tactics necessary for effective conflict resolution. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself between employees and among team members.  more...

CIW Server Administrator Part 3: Services ...each students about services. This course will cover name resolution with Windows 2000 and Linux, name resolution with WINS and Samba, and implementing Internet services. The learner is taught how to install a DNS service in Windows 2000, and how to configure DNS servers and clients. This course also introduces NetBIOS, how to configure WINS servers and Samba and SWAT.The final section in the more...

MS Windows Server 2003 Managing Network Infra Pt 1 This is the first of a three-course curriculum that prepares the learner for Exam 70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The learner is introduced to the course with a review of TCP/IP issues. The course then gives in-depth and exam-focused coverage to the areas of routing configuration, DHCP overview and configuration, and the more...

MS Windows Server 2003 Managing Network Infra Pt 2 This is the second of a three-course curriculum that prepares the learner for Exam 70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course gives in-depth and exam-focused coverage to DNS name resolution, zone transfer, and management, and NetBIOS name resolution using WINS. more...

MS Windows Server 2003 Planning Network Infra. Pt 2 This is the second course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. This course focuses on the area of DNS - including servers, namespaces, zones, and DNS/WINS integration. Comprehensive coverage is given to the areas of optimizing and troubleshooting DNS and WINS. The course contains more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 5: Network Implementati This is the fifth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the lease generation process followed by DHCP, host name resolution process of DNS and the features of WINS; identify more...

Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to more...

Microsoft Windows 2000 Directory Services Infrastructure Part 1: Active Directory Installation This course focuses on providing the knowledge and skills necessary for experienced support professionals to install, configure and troubleshoot Active Directory. more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 1: TCP/IP and Addressing This is the first course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol strategy using the more...

Microsoft Windows XP Administration Part 3: TCP/IP and Remote Support This is the third course in a five part series on the Microsoft Windows XP Installation and Administration curriculum. It introduces the concepts behind TCP/IP, and teaches how to support TCP/IP on computers running Microsoft Windows XP Professional. The course also covers the TCP/IP name resolution process, and provides an introduction to installing and configuring Internet Information Server, more...

Microsoft Windows 2000 Network Management Pt 3: Name Resolution This is the third course in a five part series that teaches Name Resolution and DNS. Topics covered include NetBIOS and host name resolution, name resolution for client computers, including WINS, and troubleshooting name resolution. Configuring and troubleshooting DNS, including DNS zones, dynamic updates, and DNS server maintenance are also covered. more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 5: Network Implementati This is the fifth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the lease generation process followed by DHCP, host name resolution process of DNS and the features of WINS; identify more...

MS Windows Server 2003 Managing Network Infra Pt 1 This is the first of a three-course curriculum that prepares the learner for Exam 70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The learner is introduced to the course with a review of TCP/IP issues. The course then gives in-depth and exam-focused coverage to the areas of routing configuration, DHCP overview and configuration, and the more...

Network+ Part 2: Protocols and Standards The is the second course in a three part series on the Network+ curriculum that begins with the OSI model. It also covers network and application protocols and associated standards. It also introduces network services in particular, network addressing and resolution, WAN technologies, remote access and finally covers TCP/IP troubleshooting utilities. more...

Defining the Issue: Analyze Problems Creatively This course introduces learners to several problem resolution methods. Tips for successfully facilitating a brainstorming session are also provided.  more...

Novell NetWare Service and Support - Part 1 This course is the first in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks research tools and network cables and boards.  more...

Novell NetWare Service and Support - Part 2 This course is the second in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course will cover installing configuring and troubleshooting various types of networks and network storage devices.  more...

Novell NetWare Service and Support - Part 3 This course is the third in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare installation and troubleshooting a Novell Client.  more...

Novell NetWare Service and Support - Part 4 This course is the fourth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing.  more...

Novell NetWare Service and Support - Part 5 This course is the fifth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention diagnosis and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers troubleshooting servers and networks and disaster recovery.  more...

CIW Server Administrator Part 3: Services ...each students about services. This course will cover name resolution with Windows 2000 and Linux name resolution with WINS and Samba and implementing Internet services. The learner is taught how to install a DNS service in Windows 2000 and how to configure DNS servers and clients. This course also introduces NetBIOS how to configure WINS servers and Samba and SWAT.The final section in the more...

Microsoft Windows XP Administration Part 3: TCP/IP and Remote Support This is the third course in a five part series on the Microsoft Windows XP Installation and Administration curriculum. It introduces the concepts behind TCP/IP and teaches how to support TCP/IP on computers running Microsoft Windows XP Professional. The course also covers the TCP/IP name resolution process and provides an introduction to installing and configuring Internet Information Server and more...

Microsoft Windows 2000 Network Management Pt 3: Name Resolution This is the third course in a five part series that teaches Name Resolution and DNS. Topics covered include NetBIOS and host name resolution name resolution for client computers including WINS and troubleshooting name resolution. Configuring and troubleshooting DNS including DNS zones dynamic updates and DNS server maintenance are also covered.  more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 5: Network Implementati This is the fifth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement administer and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course students will learn to identify the lease generation process followed by DHCP host name resolution process of DNS and the features of WINS; identify and more...

Essentials of Business Law: The Legal Environment Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions classifications and sources of law. The program identifies the structure of the state and federal court system as well as trial procedures jurisdiction issues and alternative resolution methods. The program also details crimes and torts relating to businesses as more...

Administrative Assistant Skills: Enhancing Your Skills In Administrative Assistant Skills: Enhancing Your Skills you will learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage more...

Consulting Skills: The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution implementing the solution and closing the consulting contract.  more...

Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers cope with their difficult behavior and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type the appropriate techniques to use to cope with and manage difficult behavior and the steps more...

Team Participation: Resolving Conflict in Teams In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits.  more...

Team Conflict: Resolving Team Conflict Team Conflict: Resolving Team Conflict offers the student information for identifying clarifying and addressing team conflict. The program covers conflict resolution styles identifies types of team conflict and gives guidelines for resolving team conflict.  more...

Network+ Part 2: Protocols and Standards The is the second course in a three part series on the Network+ curriculum that begins with the OSI model. It also covers network and application protocols and associated standards. It also introduces network services in particular network addressing and resolution WAN technologies remote access and finally covers TCP/IP troubleshooting utilities.  more...

Lotus Domino R5 System Administration Part 6: Advanced Internet Mail Routing This is the sixth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course students will learn how to identify the basic messaging concepts related to the Domino mail system set up SMTP routing and identify sample mail routing configurations; customize Domino mail system by setting up address resolution more...