Instructor Led Resolutions Training Classes in United Kingdom
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Helix Service Management Services Ltd.
ITIL PRACTITIONER SERVICE DESK & INCIDENT MANAGEMENT
At the end of this course the candidate will be able to demonstrate:
* Ability to plan for the implementation of the Service Desk and Incident Management
* Ability to develop and improve the Customer and Business focus of the Service Desk
* Knowledge of the interdependencies between Incident Management and the other IT Service Management processes
* Awareness of the support tools
more...
At the end of this course the candidate will be able to demonstrate:
* Ability to plan for the implementation of the Service Desk and Incident Management
* Ability to develop and improve the Customer and Business focus of the Service Desk
* Knowledge of the interdependencies between Incident Management and the other IT Service Management processes
* Awareness of the support tools
more...
