Online Resolving eLearning Training

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving more...

Managing Projects Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, more...

Managing People : Resolving Team Conflicts The last few decades have seen a revolution in the way businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict more...

Writing Skills : Resolving Written Complaints Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for replying to written complaints assertively, to win the customer back onto your side more...

Personal Effectiveness - Teamworking: Resolving Conflict within a Team Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course investigates whether conflicts are inevitable or avoidable and common causes of conflict. You will more...

Employee Performance: Resolving Conflict Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. more...

Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 2 This is the second course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...

Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 3 This is the third course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the more...

Building Dynamic Teams Thrive on Teamwork This course describes techniques that will enable teams to streamline communications and improve overall performance. Professionals who want to work more effectively with others to achieve shared goals. more...

Making Team Decisions Organize Team Consensus This course describes the Consensus Card technique that relies on visual aids to quickly identify the best options for resolving complicated decisions. Professionals who want to collaborate more effectively within a group. more...

Evaluating Internal Assignments So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...

Managing Delivery Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what more...

Project Human Resources Management Simulation Successful projects require more than well-balanced budgets and properly deployed resources. They require skilled and motivated people. As project manager, it's your responsibility to identify and fulfill your project's staffing needs. The degree of your success will depend upon your understanding and implementation of the tools and techniques for project human resources management. The Project more...

Project Leadership Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The target audience for this series is project managers who are responsible more...

Project Team Management Participating in a Project Team Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. more...

Working Collaboratively Extend Your Influence Working Collaboratively: Extend Your Influence, is the eleventh of fourteen courses in this curriculum. After the completion of this course you will be able to classify influencing styles, identify guidelines for broadening your range of influence through networking and identify guidelines for resolving an impasse. The Stress Management curriculum presents easily adopted techniques for today's more...

Managing Conflict in the Workplace Simulation Conflict is inevitable in the workplace. Everybody has their own ideas about how things should run. Eventually, these ideas will collide. When they do, you don't need to be unprepared to manage the fallout. Above and beyond all the skills you can possibly learn for managing conflict, effective communication skills will prove to be the most beneficial. Without open lines of honest communication in more...

Virtual Team Management Coaching Virtual Team Members In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as more...

Non-union Work Environments HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. As a human resources professional, you are responsible for more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process more...

Leadership Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: more...

HIPAA Implementing Privacy Rules The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that more...

Win2000 Professional Installing on Multiple Computers ... repackaged application. Finally, you will find out about resolving problems related to Windows 2000 Professional installation using answer files and RIS. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals more...

Win2000 Server Monitoring and Optimizing ...ance. Optimizing memory usage, monitoring, detecting, and resolving memory bottlenecks in a system, and creating logs and alerts to track system performance are all covered in this course. The course describes processor-related counters and explains the procedures for monitoring processor performance and detecting processor bottlenecks and for prioritizing processes to resolve bottlenecks. more...

Monitoring SQL Server 2000 Performance To explain how to monitor SQL Server for optimal performance Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...

Organizational Crisis Management - Resolving Crises in Organizations This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls controlling the communication flow messages and audiences and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders giving particular attention to employees. The final section covers communication with the media providing more...

Leading the Way - Learning to Lead In "Leading the Way: Learning to Lead " you will learn what it means to be a leader how to relate to your followers and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders as well as leadership pitfalls to avoid. In addition you will learn interpersonal skills that can help you motivate and empower your followers. You more...

Employee Performance: Resolving Conflict In "Employee Performance: Resolving Conflict " you will learn the strategies and tactics necessary for effective conflict resolution. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself between employees and among team members.  more...

Professional Selling Over the Phone: Closing a Sale Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers addressing rejection resolving telesales objections and closing a sale. In addition the program offers the student guidelines for preparing to close sales with customers.  more...

Microsoft Exchange 2000 Server - Part 4: Connectivity This course presents training in skills that administrators need to monitor and manage Exchange 2000 Server connectivity. Activities covered include monitoring, managing and troubleshooting messaging connectivity, managing messaging queues, and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client connectivity problems. more...

CIW Database Specialist Part 2: Logical and Physical Design This is the second course in a four part series that teaches students about normalization and logical and physical database design. This course will cover the normalization about the first second and third normal forms and also about Boyce-Codd Normal Form logical database design resolving relationships creating a logical data model and the various integrity constraints physical database design more...

Microsoft Exchange 2000 Server - Part 4: Connectivity This course presents training in skills that administrators need to monitor and manage Exchange 2000 Server connectivity. Activities covered include monitoring managing and troubleshooting messaging connectivity managing messaging queues and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client connectivity problems.  more...

Sexual Harassment: Resolving Sexual Harassment Claims Sexual Harassment: Resolving Sexual Harassment Claims offers the student an overview of the elements needed in a system for resolving sexual harassment claims. The program details how to select and prepare investigators as well as how to plan and conduct an investigation. In addition the program teaches the learner how to evaluate the evidence gathered in an investigation and how to implement more...

Consulting Skills: Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict making ethical decisions and overcoming resistance to change as an internal consultant.  more...

Emotional Intelligence: Applying Emotional Intelligence in the Workplace Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations including motivating resolving conflict more...

Emotional Intelligence: Emotional Intelligence for Executives Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions explains the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations including motivating resolving conflict and more...

Team Participation: Resolving Conflict in Teams In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits.  more...

Team Conflict: Resolving Team Conflict Team Conflict: Resolving Team Conflict offers the student information for identifying clarifying and addressing team conflict. The program covers conflict resolution styles identifies types of team conflict and gives guidelines for resolving team conflict.  more...

Team Conflict: Working in Diversified Teams Team Conflict: Working in Diversified Teams offers the student information for understanding diversity being part of a diverse team and resolving conflict in a diverse team. The program covers factors that contribute to team diversity guidelines for effective communication and approaches for achieving goals in a diverse team.  more...