Instructor Led Resolving Conflict Training Classes in Canada

Elite Customer Service Module 26 # In this full day session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional, socially acceptable and business like manner. # You will learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through  more...

Resolving Conflict in the Workplace Participants who complete this workshop will: * Keep their attitude when others begin to wear them down. * Make commitments and follow through. * Reduce and eliminate indecisiveness by practicing regular goal setting. * Build a stronger platform for public speaking and making presentations. * Look ahead and focus on growth and opportunities. For more information  more...

The Management Success Formula (3 Days) This workshop will equip you with a comprehensive set of tools, techniques and information that will enable your success as a manager. Competencies addressed in the program include delegating, resolving conflict, motivating, setting expectations, planning and prioritizing, discipline, training and team-building.  more...

Conflict Resolution Negotiating Win-Wins Having the ability to resolve conflict, negotiate and problem solve are an invaluable set of skills that all managers, team leaders and team members need to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain  more...

Critical Skills for Supervisors and Managers Location: Ottawa Date: 2008-01-22 List Price: $1495 Offered Price: $995.00 Seats Available: 2 Module 0: Introductions, Learning Objectives, Agenda Module 1: Pre-assignment Discussion - skills Inventory for Supervisors" Module 2: The Role of the Supervisor Module 3: The Thinking and Planning Process Module 4: Leadership Module 5: Day 2 Reconnect Module 6: Working As a Team Module 7:  more...