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Resources Training Seminars and Classes

From Contacts Plus

Workforce management

..., the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor. Key Learning more...

Conflict Management

...d creativity and productivity, lost commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Identify exactly what conflict is, more...

Complain Handling and Resolution Complain Handling and Resolution Target Audience: All staff in customer service environment. Program Duration: 2 days Program Overview: Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal more...

Human Resources Training for the non HR Managers ...Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you more...

Safety in the Workplace ...between a safety program and a safety culture. Have some resources to help you understand the regulations in your area. Be able to launch a safety committee. Understand how to identify hazards and reduce them. Know some hiring measures that can improve safety. Understand what a safety training program will involve. Be able to identify groups particularly at risk for injury and know how to more...

Change and How to Deal With It Change and How to Deal With It Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by more...

The Art of Making Meetings Work The Art of Making Meetings Work Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This two days program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, more...

Coaching Skills Coaching Skills Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and more...

AT&T Certificate for Call Center Team Leaders

...Contact Center team leaders as critical and highly valued resources with the intent of continuing to strengthen leadership abilities. This helps you enhance your overall value to the business. The result: better-trained professionals with improved abilities to solve problems and manage change. We ll help you with training, designed to help improve the skills and professional capabilities more...

From SETTEC

Interviewing Skills and job analysis

To prepare Non-Human-Resources Professionals to conduct interviews and select the best candidates for their teams. The main purpose of job analysis is to show you how to analyze a job and write job description. Wea ™ll see that analyzing jobs involves determining in detail what the job entails and what kind of people the firm should hire for the job. more...

Environmental Management Systems ISO 140012004 Environmental Auditing

* Introduction to ISO 14001: 2004. * Environmental Aspects/ Impacts (workshop WS2). * Resources, rules, responsibility and authority. * Monitoring and measurement. * Audit types. more...

Human Resources Management

This course is designed for all managers who relay on their personnel performance to improve their ability to achieve customer satisfaction and their business goals. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective. more...

Primavera Software

Get started with Primavera 3 for Windows through hands-on basic training. Participants will gain a thorough background in the concepts of planning and scheduling while learning P3. This course will lead you through a series of workshops that will create and track an entire project to completion utilising the three basic elements of project management: schedule, resources and costs. This course is more...

Succession Planning Career Path

* Setting an approach for successora ™s development within your organization * Defining the positions which are earmarked for great impact into your business * Develop calibers into vertical or horizontal role * Take the decision of developing from hiring internal pool of talent or external labor market supply * Identifying the required skills and competencies more...

From Next Levels Consulting

Time Management Skills ...accomplish more in less time, with limited, reduced or no resources. At this programs conclusion, participants should be able to: -Better organize yourself and your workspace for peak efficiency. -Understand the importance of, and the most useful techniques for, setting and achieving goals. -Identify the right things to be doing and develop plans for doing them. -Learn what to delegate and more...

Marketing Strategy and Planning ...e corporate vision / mission a Establish SBU a Assign resources to SBU a Assess growth opportunities of new businesses and reinvigorate , harvest, or divest under-performing businesses -Business unit strategic planning -Product planning a the nature and content of a marketing plan. -The five steps of in the strategic marketing planning process a analyze marketing opportunities a more...

From Career Development organization (CDO)

Expand Your Horizons with Career Development Organization CDO ...Resources President, Human Resources Consultant and Free Lancer Instructor (Career Development Organization (CDO), Human Resource at EFG-Hermes, and Personnel & Administration Senior Supervisor Commercial International Investment Company (CIIC) affiliate co. of CIB, Head of import & export at Tan Medical Co. Business Background: Maha Mahgoub, is the owner - HR President & Free Lancer more...

From Quality Academy Egypt

Lead Auditor ISO 9001 (QMS)

... system Planning and managing a process based audit: - resources and timing - use of checklists - selection of audit teams Conducting the audit - skills, techniques and auditor competence: - evaluating the significance of audit findings - communicating and presenting audit reports Nonconformities and quality improvement as a result of corrective actions Management of the third more...

From Career Development organization (CDO)

English Courses Offered by Career Development organization CDO Career Development organization (CDO) is proud of presenting and being agent of the London Chamber of Commerce and Industry International Qualifications (LCCI IQs) LCCI have been awarded since 1887 and are recognized by employers, governments and universities worldwide. In 2003, the London Chamber of Commerce and Industry Examinations Board merged with Goal assessments, a pioneer in online more...

Entrepreneurship Program at Career Development Organization CDO

Entrepreneurship program Course Overview: The program is designed to achieve the following goals: a Increase the business and leadership skills of entrepreneurs a Assist graduates through a theory-based and practical approach to learning a Improve the understanding and perception of youth role in building entrepreneurial ventures and more...

Human Resources Management Diploma at Career Development Organization CDO ...s will be able to: o Explain the main functions in Human Resources and the role of each. o Learn the functions of recruitment and selection and explain the main steps in attracting and hiring qualified candidates. o Learn the cycle of training and development and how T and D works from identification of training needs to evaluation of training. o Learn the roles and responsibilities of more...

From Deep Impact Coaching

NLP Diploma

NLP stands for Neuro-Linguistic Programming, a revolutionary approach to human communication and personal development. Some people call it 'the art and science of personal excellence' or 'the study of subjective experience'. It offers state-of-the-art skills in interpersonal communication and practical ways to change the way you think and behave. Its simple principles and techniques help you to more...

From Allied Consultants Group, ACG

Human Resources Management Certificate This certificate provides comprehensive knowledge to any person who aims to acquire information in the HR field or anyone who wishes to pursue the HR as a career. Entry-level HR professionals, those exploring HR as a career field, Line managers who have HR responsibilities, HR professionals, such as staffing specialists, whose experience has been in a single functional area, Those in more...