Instructor Led Resources Training in Cairo, Egypt
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From Contacts Plus
Workforce management
..., the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor.
Key Learning
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..., the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor.
Key Learning
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Conflict Management
...d creativity and productivity, lost commitment and wasted resources.
By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Identify exactly what conflict is,
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...d creativity and productivity, lost commitment and wasted resources.
By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Identify exactly what conflict is,
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Complain Handling and Resolution
Complain Handling and Resolution
Target Audience: All staff in customer service environment.
Program Duration: 2 days
Program Overview:
Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal
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Human Resources Training for the non HR Managers
...Resources Training for the non HR Managers
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet
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Business Succession Planning
Business Succession Planning
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you
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Safety in the Workplace
...between a safety program and a safety culture.
Have some resources to help you understand the regulations in your area.
Be able to launch a safety committee.
Understand how to identify hazards and reduce them.
Know some hiring measures that can improve safety.
Understand what a safety training program will involve.
Be able to identify groups particularly at risk for injury and know how to
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Change and How to Deal With It
Change and How to Deal With It
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by
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The Art of Making Meetings Work
The Art of Making Meetings Work
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This two days program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment,
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Coaching Skills
Coaching Skills
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and
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AT&T Certificate for Call Center Team Leaders
...Contact Center team leaders as critical and highly valued resources with the intent of continuing to strengthen leadership abilities. This helps you enhance your overall value to the business. The result: better-trained professionals with improved abilities to solve problems and manage change.
We ll help you with training, designed to help improve the skills and professional capabilities
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...Contact Center team leaders as critical and highly valued resources with the intent of continuing to strengthen leadership abilities. This helps you enhance your overall value to the business. The result: better-trained professionals with improved abilities to solve problems and manage change.
We ll help you with training, designed to help improve the skills and professional capabilities
more...
From Next Levels Consulting
Time Management Skills
...accomplish more in less time, with limited, reduced or no resources.
At this programs conclusion, participants should be able to:
-Better organize yourself and your workspace for peak efficiency.
-Understand the importance of, and the most useful techniques for, setting and achieving goals.
-Identify the right things to be doing and develop plans for doing them.
-Learn what to delegate and
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Marketing Strategy and Planning
...e corporate vision / mission a Establish SBU a Assign resources to SBU a Assess growth opportunities of new businesses and reinvigorate , harvest, or divest under-performing businesses
-Business unit strategic planning
-Product planning a the nature and content of a marketing plan.
-The five steps of in the strategic marketing planning process a analyze marketing opportunities a
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From Allied Consultants Group, ACG
Human Resources Management Certificate
This certificate provides comprehensive knowledge to any person who aims to acquire information in the HR field or anyone who wishes to pursue the HR as a career.
Entry-level HR professionals, those exploring HR as a career field, Line managers who have HR
responsibilities, HR professionals, such as staffing specialists, whose experience has been in a single functional
area, Those in
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