Online Resources eLearning Training

Internet Basics Course description -- Although the Internet has been an integral part of many peoplea s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your more...

How To Master Team Building ...description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET EXPLORER more...

Succeeding as a Supervisor ...organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for more...

ADA Training Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. more...

Personal Financial Planning Course description -- Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting more...

Discover Your Talents To Work From Home Using online tools and resources, find your place in the work-from-home world! more...

Windows NT Introduction Students will learn how to understand and use networking resources in this course that introduces basic features of Microsoft Windows NT. The course also includes lessons on managing files by renaming, copying, and moving folders. more...

A Day 4 - Chapters 14-18 ...also explains networks and how to configure TCP/IP, share resources and drives in the different Windows operating systems, create paths, identify network components, and use the Internet. There are also sections on system maintenance, virus protection, and backups, as well as a complete section on building a PC from scratch. Finally, this section covers the documentation, telephone, and on-site more...

LBD: Assessment and Instruction Provides an opportunity to explore the variety of teaching methods, technology, media, resources, and materials that may be used for effective teaching of students with learning and behavior disorders. more...

Discharging Employees There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific more...

Training and Facilitation: The MCI Good Manager's Guide MAXIM TRAINING Operational Management: Managing Activities, Managing People, Managing Resources, Managing Information Strategic Management: Reviewing the Environment, Setting the Strategy Planning, Implementation and Control, Evaluating and Improving Performance more...

Managing People : Delegation When it comes to delegation, nearly everyone is the managerial equivalent of a sinner. Delegation practised well puts you on an upward spiral to the boardroom. Delegation practised poorly or not at all is the downward road to the mailroom. This course outlines the 7 deadly 'sins' of delegation: hogging the trough, dumping the trash, passing the buck, temporary paralysis, inadequate briefing, more...

Managing Resources : The Management Process When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. more...

Managing Resources: Planning: The Commitment, Process and Goals When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. more...

Managing Resources: Planning: Scheduling, Staffing and Budgeting When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. more...

Managing Resources :The Process of Monitoring and Control When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. Too many management controls cause inefficiency and too few contribute to anarchy. This course explores what can be controlled and how to create and apply effective preventive, steering and feedback more...

Managing Resources : Applying Controls When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. Too many management controls cause inefficiency and too few contribute to anarchy. This course explores what can be controlled and how to create and apply effective preventive, steering and feedback more...

Managing Yourself : Are you a Leader? The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. more...

Managing Yourself : Strengthening your Position as Leader The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. more...

Organisational Communication : Dealing with Authorities ...ity is defined by law. This course will help you use your resources effectively to establish and ensure safe working practices. It will encourage you to promote a safe working environment with your team, and it will help you comply with your legal responsibilities for health and safety. Developing safety sense requires investment, but the payoff is the knowledge that you, your team and your more...

Organisational Communication : Improving Safety ...s defined by law. This course will enable you to use your resources effectively and to establish and ensure safe working practices. You'll see how you can reduce losses, by actively preventing accidents, investigating them when they do occur and using the information to improve the safety system even further. It will explain all areas of a safety audit and why they are important for an more...

Windmaster Case Study 7: Strategy Implementation Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines the issues involved in implementing a more...

How to use RACF How to use RACF more...

CA OS/390 TCP/IP Network Management NetMaster/NetSpy OS/390 TCP/IP Management looks at the following products: Unicenter NetSpy Network Performance V6.0 Unicenter NetMaster Network Management for TCP/IP v6.2 Unicenter NetMaster Network Operations v6.2 This Course will give the student working knowledge of managing an OS/390 TCP/IP network using the above products. It takes the student through Installation and Configuration, to more...

How ACF2 Controls Access to Resources In this course we will tell you how ACF2 protects and controls access to General Resources more...

Protecting Resources and Control Records In this course we will review Resource Rules and show you some additional controls that you can use to protect resources. We will also tell you how to maintain ACF2 Control Records and SAF Resource Types. more...

SkillVantage Manager - Web Admin.and Reporting (how to use SVM, not the SVM software) ...ry to setup, access, track, and manage corporate training resources using Web SVM Administrator 2.4.2. Students will learn the key tasks and procedures in the areas of system setup, training resource setup, user management and configuration, and reporting. Students will also get a brief introduction to learning management systems (LMS) and the role they play within a training organization. Upon more...

Cisco Internetwork Troubleshooting - Part 1 This is the first course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...

Project Management: The Fundamentals Participants in Project Management: The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar more...

Project Management: Estimating Costs This program provides team members with the skills and processes necessary to estimate the cost of the resources needed for a project. Participants learn how to develop a cost baseline and overcome problems that will produce errors when estimating project costs. They also develop an understanding of the importance of cost control throughout a project's life. more...

Project Management: The Process In this program, project managers learn about the five steps in the project management process. They learn how to integrate considerations of project scope, time, cost, quality, human resources, communication, and risk to complete a project successfully. more...

Microsoft Project for Windows 95 Fundamentals This multimedia self-paced learning course will instruct you on working with Microsoft Project for Windows 95. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study more...

Microsoft Windows 98 Advanced User This course will introduce users to the advanced features of Windows 98. Participants will learn the skills to work with the commonly used applications in Windows 98; various components of multimedia devices that support sound and video; connect to a network and its resources; configure and administer a printer. more...

Supporting Microsoft Windows 95: Managing Resources and Users This is the second course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Networking This is the third course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Administering Microsoft Windows NT 4.0 - Part 2 This is the second course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. more...

Microsoft Windows 2000 Professional User Fundamentals This course will introduce users to the fundamental features of Windows 2000 Professional. At the completion of this course, students will learn to identify the features of Windows 2000 and the functions of its desktop components; identify the functions of the various Windows 2000 programs; identify the functions of the various components available in the Windows Explorer interface and customize more...

CIW Security Professional Part 2: Network Security and Firewalls This is the second course in a five part series that teaches protocol layers and security, the resources needed to secure servers, using firewalls, the levels of firewall protection, how to detect and distract hackers, and how to respond to hacker activity. more...

Exit Interviewing Skills Conducting an Exit Interview Exit Interviewing Skills: Conducting an Exit Interview covers how to follow the exit interview process, use descriptive statistics for analysis, and report exit interview results. The program covers how to calm upset employees, handle complaints, and prevent information distortion. It also covers how to use effective analysis tools, compile information for analysis, and follow up on problems. HR more...

Win2000 Professional Connect through Networks ...ll Internet Information Services and to connect to shared resources on a network from a Windows 2000 Professional computer. Finally, this course teaches you to deal with frequently encountered Web service-related and connectivity problems, shows you methods to detect them, and enables you to find solutions. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows more...

Win2000 Directory Server Installing Configuring Troubleshooting Active Directory ...e link components and server settings to optimize network resources. You will also learn about Active Directory replication and troubleshooting. Integrating Active Directory with DNS is also covered, with an explanation of naming conventions used, as well as zone configuration, replication and transfer. Finally, you will learn how to monitor and troubleshoot DNS for Active Directory.Related more...

Win2000 Dir Serve Man Optimizing Active Dir Components ...ctory objects. This course also covers publishing network resources in Active Directory, delegating administrative control of Active Directory objects, and backing up and restoring Active Directory data. You will also learn about Active Directory support and performance-monitoring tools such as System Monitor, Event Viewer, and Performance Logs and Alerts. Using these tools, you can monitor more...

Win2000 Active Directory Implementation Implementing Change Configuration Management This course provides an explanation of how to use group policies to manage users and computers in a centralized or decentralized network. First, the course introduces group policies and change and configuration management. You will learn how to store, modify, and process Group Policy Objects (GPOs), as well as how to link GPOs to domains, organizational units, or sites. This course describes GPO more...

CompTIA Linux 2004 Security This series covers basic installation, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes Professionals who want to more...

Overview of Business Process Management ...ity, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining competitive in the market? The answer is a Six Sigma approach to business process management. This course examines the basics of adopting a Six Sigma approach firmly bound to customer needs and bottom-line results. Six Sigma is a registered Trademark of Motorola more...

Workgroup Collaboration and Advanced Reporting Options in Project 2002 To discuss collaboration and advanced tracking and reporting with Project 2002 Anyone wishing to gain advanced knowledge of Microsoft Project 2002; candidates for MOUS certification; end users seeking competence in Microsoft Project 2002 more...

Progressing through the Complex Sale ...e level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining and maintaining key/major accounts. Also, those salespeople wanting to move up into executive sales roles, and any sales managers more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating more...

ITIL Configuration and Release Management ...nt pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the more...

Identifying Your Customer s Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate more...

Using Surveys to Measure Customer Satisfaction ...required to do this accurately and appropriately with the resources available to you. The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the Customer service managers, supervisors, team more...

Leading A Customer-Focused Team ...ader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of more...

Consulting with the Internal Client Simulation Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the more...

Project Human Resources Management Simulation ...ire more than well-balanced budgets and properly deployed resources. They require skilled and motivated people. As project manager, it's your responsibility to identify and fulfill your project's staffing needs. The degree of your success will depend upon your understanding and implementation of the tools and techniques for project human resources management. The Project Human Resources more...

Implementing Project Human Resource Management ...ding a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is concerned with acquiring, cultivating, and overseeing human resources on projects. This course focuses on the inputs, tools and techniques, and outputs of acquiring, developing, and managing a project more...

Budgeting and Controlling Costs ...resources, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and Cost Control processes. more...

Estimating Activity Costs ...ent is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the more...

Project Integration Executing and Completing a Project ...y face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project more...

An Introduction to Project Management PMBOK-Third Edition aligned ...ge projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols. A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget, 31 percent were canceled, and the remaining 53 percent overran by an average of 189 percent on cost and 222 percent on schedule. This predicament is a more...

Executing Monitoring Controlling and Closing a Project After initiating and planning for a project, it's time to get down to the actual nitty gritty of carrying out the project. The Executing and Monitoring and Controlling Process Groups might be likened to the act of juggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing more...

Managing the Execution and Control of IT Projects Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this more...

Project IT Management Simulation - The Early Stages American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and continues to increase its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online more...

Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the more...

Monitoring Controlling and Closing Programs ...tain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program team and all others involved. more...

Program Planning The planning phase in PMI's PMBOK is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed more...

Advanced Project Management Building Productive Stakeholder Relationships Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches more...

Advanced Project Management Project Estimating Techniques Advanced Project Management: Project Estimating Techniques teaches learners how time-box and analogous estimates are used, how to use life-cycle projections, and how the Modified Delphi method is used. It also teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude more...

Advanced Project Management Managing Accelerated Projects ...ct management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for resources. Finally, it teaches how to promote teamwork and enhance productivity, empower project team members, and create a sense of urgency to ensure project work is completed on time. Project managers who are responsible for managing all aspects of a more...

Advanced Project Management Setting Up a Project Office In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with project office and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple more...

Advanced Project Management Portfolio Management In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and more...

Advanced Project Management Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Project managers who more...

Project Management Project Cost Project Management: Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the more...

Project Management Professional Human Resources Management Project Management: Human Resource Management, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to recognize the impact of organizational structures on project management, identify the five key barriers to collaboration and identify appropriate strategies for selecting project personnel. The Prime-Project Management Professional curriculum more...

Advanced Project Leadership Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay more...

Goals and Goal Setting ..., yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to embed the seeds of success within your goals, and explore ways to align more...

Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, more...

Presentation Resources Available to You ...resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use PowerPoint and other software more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for more...

Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It more...

Models for Managing Technical Professionals ...als set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, more...

Mentoring Essentials Simulation You are a Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman, a more...

A New Manager s Responsibilities and Fears ... the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will more...

Leadership in Management Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the department. But with the new title comes new more...

Averting Problem Performance Simulation ..., you'll need to communicate job requirements and provide resources in order to enable achievement. You'll also need to give the new writer performance feedback, and inform him or her of any problem performance issues. This simulation is based on the SkillSoft series "Managing Problem Performance" and contains links to the following courses: MGMT0161, MGMT0162, and MGMT0163. Managers, more...

Cross-generational Workers in the 21st Century This course deals with preparing the work force generations (silent generation, baby boomers, Generation X, and Generation Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the more...

Leading the Workforce Generations Simulation ...ore knowledgeable. Not only do we have vast technological resources available to us; we are also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker to have fifty years of experience with another never having a memory of life without a computer. Today, there are four generations more...

Succession Planning and Human Resources ...uct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual performance or potential. more...

Elements of a 360-degree Performance Review ...s of the review process could result in misspent time and resources and be disappointing for the implementers and ratees. Whether you are currently using a 360-degree performance review process or are considering using one, you will derive the most satisfaction from having properly oriented your participants to the elements of a 360-degree performance review process. Executives and Human more...

Managing in a Global Business Environment ... This means they must plan, organize, direct, and control resources across time, distance, and cultures. Furthermore, in this ever-changing environment the manager must now attract, retain, and promote a diverse workforce. This course seeks to provide a systematic understanding of how to manage change in a global business context. The target for this path is senior level directors, senior more...

Managing Cross-Functions ...divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on managers implementing new strategies to develop organizational learning and knowledge more...

Organizational Learning Developing a Knowledge Management System In Organizational Learning: Developing a Knowledge Management System, you will learn the benefits of a learning organization. You will also learn processes for aligning strategy with knowledge management and how to identify who should be included in a knowledge assessment team. In addition, you will learn the process for performing a knowledge assessment and selecting a knowledge management more...

Organizational Learning Transferring Knowledge within an Organization In Organizational Learning: Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Managers, supervisors, and executives who more...

The Potential of Self-directed Learning ... your own skill and career development. Learn to identify resources, build relationships, assess your organization's support for self-directed learning and manage and assist other self-directed learners and self-directed teams. What you've learned in school is not enough. It's time to take control of your own learning. Managers, supervisors and workers who want to take charge of their own more...

Organizational Learning Deploying a Knowledge Management System Organizational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge more...

Knowledge as Strategy Performance Improvement ...themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating organizational structures that support continuous learning. This course introduces learners to a new focus on more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support more...

PrimeDiversity Awareness The Evolving Labor Force This course provides statistics that support the changing labor market and identifies the effects that these developments have on the workplace. Influences on the learner's own thoughts, feelings, and beliefs. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own. more...

PrimeDiversity Awareness Diversity Defined This course provides the foundation for any diversity awareness effort, whether corporate or personal. Key terms are defined, major historical influences are examined, and strategies for valuing individual differences, as well as similarities, are provided. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own. more...

PrimeDiversity Awareness Begin Your Diversity Journey This course provides tools to assist the learner in taking responsibility for strengthening diversity awareness. Strategies for responding appropriately to individuals with a different value system are presented, as are a multitude of other activities to foster an environment of mutual appreciation and respect. Professionals who want to work more effectively with colleagues whose backgrounds, more...

PrimeDiversity Management Corporate Diversity Drivers This course introduces learners to the organizational benefits of managing diversity, and the consequences of not doing so. The requisite shifts in management perspective are also discussed. Business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspective differ from their own. more...

PrimeDiversity Management Be a Diversity Ambassador This course provides learners with the tools to take diversity management into their own hands. General strategies for creating and maintaining a flexible work environment, as well as specific, easy-to-implement management activities to foster diversity at both the departmental and organizational level, are presented. Business leaders and managers who want to work more effectively with colleagues more...

Recruiting for the 21st Century The Market It's the beginning of a new century and a new millennium, and the employment market is hot, hot, hot. Employee attitudes have shifted from "I'm sure glad I have a job" to "What have you done for me lately?" Boomers, members of the sociological phenomenon that has defined our culture since 1946, are getting ready to retire, and fewer workers from succeeding generations are available to step in. But more...

E-Learning Essentials Pt 1 E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective more...

E-Learning Essentials Pt 2 Marketing Your Solution This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups more...

E-Learning Essentials Pt 3 Deploying and Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating more...

Employee Compensation HRCI PHR ...ations associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the area of employee compensation. You will learn methods for more...