From Serebra Learning Corporation
Project Management: The Fundamentals 


Participants in
Project Management:
The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar
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Microsoft Windows 98 Advanced User 
This course will introduce users to the advanced features of
Windows 98. Participants will learn the skills to work with the commonly used applications in Windows 98; various components of multimedia devices that support sound and video; connect to a network and its resources; configure and administer a printer.
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Administering Microsoft Windows NT 4.0 - Part 2 
This is the second course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain
Windows NT 4.0-based network. This series is intended to prepare the learner for
Microsoft's self-administered exam 803 on Windows NT 4.0 Administration.
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CompTIA Linux 2004 Security 
This series covers basic installation, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes
Professionals who want to
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Overview of Business Process Management 
...ity, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining competitive in the market? The answer is a
Six Sigma approach to business process management. This course examines the basics of adopting a Six Sigma approach firmly bound to customer needs and bottom-line results. Six
Sigma is a registered
Trademark of
Motorola more...
Progressing through the Complex Sale 
...e level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining and maintaining key/major accounts. Also, those salespeople wanting to move up into executive sales roles, and any sales managers
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Presenting Your Proposition 
Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating
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ITIL Configuration and Release Management 
...nt pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library
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Technical Support Essentials 
These days, technical support agents (
TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and
TSA activities. It covers the technology that links the TSA to the customer and to
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Identifying Your Customer s Expectations 
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate
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Using Surveys to Measure Customer Satisfaction 
...required to do this accurately and appropriately with the resources available to you. The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the
Customer service managers, supervisors, team
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Leading A Customer-Focused Team 
...ader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a
Statement of
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Consulting with the Internal Client Simulation 
Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this
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Diagnosing and Planning 
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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Project Human Resources Management Simulation 
...ire more than well-balanced budgets and properly deployed resources. They require skilled and motivated people. As project manager, it's your responsibility to identify and fulfill your project's staffing needs. The degree of your success will depend upon your understanding and implementation of the tools and techniques for project human resources management. The
Project Human Resources more...
Implementing Project Human Resource Management 
...ding a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project
Human Resource Management is concerned with acquiring, cultivating, and overseeing human resources on projects. This course focuses on the inputs, tools and techniques, and outputs of acquiring, developing, and managing a project
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Estimating Activity Costs 
...ent is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the
Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the
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Project Integration Executing and Completing a Project 
...y face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project
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An Introduction to Project Management PMBOK-Third Edition aligned 
...ge projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols. A 1995 Standish
Group survey showed that only 16 percent of software development projects finished on time and under budget, 31 percent were canceled, and the remaining 53 percent overran by an average of 189 percent on cost and 222 percent on schedule. This predicament is a
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Managing the Execution and Control of IT Projects 
Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this
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Project IT Management Simulation - The Early Stages 
American
Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and continues to increase its customer base. To further simplify the buying process,
American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online
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Managing a Project 
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the
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Monitoring Controlling and Closing Programs 
...tain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program team and all others involved.
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Program Planning 
The planning phase in
PMI's
PMBOK is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed
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Advanced Project Management Managing Accelerated Projects 
...ct management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for resources. Finally, it teaches how to promote teamwork and enhance productivity, empower project team members, and create a sense of urgency to ensure project work is completed on time. Project managers who are responsible for managing all aspects of a
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Project Management Project Cost 


Project
Management:
Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the
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The Role of Critical Thinking in Organizations 
In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay
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Goals and Goal Setting 
..., yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to embed the seeds of success within your goals, and explore ways to align
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Successful Lifelong Learning 
Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the
21st century,
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Presentation Resources Available to You 
...resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use
PowerPoint and other software
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E-mail and Organizational Communication 
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for
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Presenting Your Case 
Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It
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Models for Managing Technical Professionals 
...als set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage,
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A New Manager s Responsibilities and Fears 
... the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will
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Cross-generational Workers in the 21st Century 
This course deals with preparing the work force generations (silent generation, baby boomers,
Generation X, and
Generation Next) for the workplace of the
21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the
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Leading the Workforce Generations Simulation 
...ore knowledgeable. Not only do we have vast technological resources available to us; we are also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker to have fifty years of experience with another never having a memory of life without a computer. Today, there are four generations
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Succession Planning and Human Resources 
...uct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual performance or potential.
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Elements of a 360-degree Performance Review 
...s of the review process could result in misspent time and resources and be disappointing for the implementers and ratees. Whether you are currently using a
360-degree performance review process or are considering using one, you will derive the most satisfaction from having properly oriented your participants to the elements of a 360-degree performance review process. Executives and
Human more...
Managing in a Global Business Environment 
... This means they must plan, organize, direct, and control resources across time, distance, and cultures. Furthermore, in this ever-changing environment the manager must now attract, retain, and promote a diverse workforce. This course seeks to provide a systematic understanding of how to manage change in a global business context. The target for this path is senior level directors, senior
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Managing Cross-Functions 
...divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on managers implementing new strategies to develop organizational learning and knowledge
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The Potential of Self-directed Learning 
... your own skill and career development. Learn to identify resources, build relationships, assess your organization's support for self-directed learning and manage and assist other self-directed learners and self-directed teams. What you've learned in school is not enough. It's time to take control of your own learning. Managers, supervisors and workers who want to take charge of their own
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Knowledge as Strategy Performance Improvement 
...themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating organizational structures that support continuous learning. This course introduces learners to a new focus on
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The Power of the Learning Organization 
In the new
Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support
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PrimeDiversity Awareness The Evolving Labor Force 
This course provides statistics that support the changing labor market and identifies the effects that these developments have on the workplace. Influences on the learner's own thoughts, feelings, and beliefs. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.
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PrimeDiversity Awareness Diversity Defined 
This course provides the foundation for any diversity awareness effort, whether corporate or personal. Key terms are defined, major historical influences are examined, and strategies for valuing individual differences, as well as similarities, are provided. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.
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PrimeDiversity Awareness Begin Your Diversity Journey 
This course provides tools to assist the learner in taking responsibility for strengthening diversity awareness. Strategies for responding appropriately to individuals with a different value system are presented, as are a multitude of other activities to foster an environment of mutual appreciation and respect. Professionals who want to work more effectively with colleagues whose backgrounds,
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PrimeDiversity Management Corporate Diversity Drivers 
This course introduces learners to the organizational benefits of managing diversity, and the consequences of not doing so. The requisite shifts in management perspective are also discussed. Business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspective differ from their own.
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PrimeDiversity Management Be a Diversity Ambassador 
This course provides learners with the tools to take diversity management into their own hands. General strategies for creating and maintaining a flexible work environment, as well as specific, easy-to-implement management activities to foster diversity at both the departmental and organizational level, are presented. Business leaders and managers who want to work more effectively with colleagues
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Recruiting for the 21st Century The Market 
It's the beginning of a new century and a new millennium, and the employment market is hot, hot, hot. Employee attitudes have shifted from "I'm sure glad I have a job" to "
What have you done for me lately?"
Boomers, members of the sociological phenomenon that has defined our culture since 1946, are getting ready to retire, and fewer workers from succeeding generations are available to step in. But
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E-Learning Essentials Pt 1 E-Learning and Successful Strategy 
This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective
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E-Learning Essentials Pt 2 Marketing Your Solution 
This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups
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E-Learning Essentials Pt 3 Deploying and Measuring Your Solution 
The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the
Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating
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Employee Compensation HRCI PHR 
...ations associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the
HRCI certification examinations in the area of employee compensation. You will learn methods for
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