Online Resources Assistants eLearning Training

Self Development Motivating Yourself to Perform ...u will be meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your performance. Unit 2: Overcoming Procrastination (0.5 - 1 hour) Identify the signs of procrastination. List six causes of procrastination. more...

Self Development Increasing Your Assertiveness ...on, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate assertively. more...

Self Development Improving Your Memory ...tion, you will meet with Alexis Bell, one of Icon's Human Resources Assistants as part of your ongoing professional development training. She will give you a series of exercises designed to identify your knowledge of memory and ways to improve your memory. Through her questions and your answers, you will gain a better understanding of the models of memory and ways to improve your memory and more...

Workplace Aggression Recognizing Aggressive Behavior ...on, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss the sources of aggression. Through your questions and Carla's answers, you will learn about societal, corporate, and managerial sources that lead to workplace aggression. Unit 3: Understanding the MAD Stages (0.5 - 1 hour) Understand why it is important to recognize the MAD more...

Workplace Aggression Defusing Aggressive Situations ...mation Services, and John Cunningham, one of Icon's Human Resources Assistants. You called this meeting because of several complaints you have received about Dean's erratic and disrespectful behavior. Yesterday, Kimberly Coss, one of Dean's employees, came to you and said she was verbally attacked by Dean after attempting to answer one of his questions. Unit 3: Handling a Violent Incident more...

Employee Performance Providing Feedback ...t with John Cunningham, one of Icon International's Human Resources Assistants, to explore the benefits providing constructive feedback. Unit 2: The Processes for Providing Feedback (0.5 - 1 hour) Provide feedback to teams in an appropriate manner. Follow the process for providing positive feedback. Follow the process for more...

Essentials of Management Maintaining a Productive Workplace ...on, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your questions, you will learn how to measure productivity, the two factors that influence productivity, and ways to maintain a productive workforce. Unit 2: Identifying Ways to Improve Productivity (0.5 - 1 hour) Ask six questions that will help you more...

Change Management Adapting to Change ...eet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss the truths about change, the difference between change and transition, and the transition process. Unit 2: Responding to Change (0.5 - 1 hour) Identify four factors that affect your response to change. List three reactions people have to change. more...

Facilitation The Facilitation Process ..., you will meet with John Cunningham, one of Icon's Human Resources Assistants. John has served as a facilitator for several departments at Icon. Today, John will give you a series of exercises that require you to think about how you should prepare to facilitate. Unit 3: Guiding the Meeting (0.5 - 1 hour) Open a meeting effectively. Apply more...

Facilitation Facilitating Challenging Situations ..., you will meet with John Cunningham, one of Icon's Human Resources Assistants. Since John has a strong background in the area of facilitation, he is anxious to pass his knowledge on to you. Through your questions, you will learn the main types of difficult team members, the most effective techniques used to facilitate difficult team members, and the techniques used to avoid conflict with a more...

Team Participation Team Communication ...eet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss various aspects of team communication, identify why silence may actually communicate a message, and what factors cause breakdowns in team communication. Unit 2: Verbal Communication (0.5 - 1 hour) List the three levels of verbal communication. more...

Team Participation Resolving Conflict in Teams ...u will be meeting with Carla Jackson, one of Icon's Human Resources Assistants, to discuss team conflict. Through your questions, you will identify the symptoms of conflict, how conflict affects team members, and the relationship between the content and the process of team conflict. Unit 2: The Nature of Team Conflict (0.5 - 1 hour) List the three sources of team more...

Virtual Teams The Fundamentals ...on, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss working in an alternative office. Carla is interested in working from her home one or more days during the week. She has had an interest in telecommuting for several months, but she has concerns about whether management will support her decision. It is your responsibility to discuss the challenges Carla more...

Self Development Balancing Your Personal Professional Life ...you will be meeting with Louis Scott, one of Icon's Human Resources Assistants. Through your questions, you will learn what signs indicate imbalance in your life, what elements make up a balanced life, and what obstacles can prevent balance in your life. You will also identify why you need to examine your priorities, why you should be concerned about the stress in your life, and why you should more...