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From 123-CBT Computer Based Training
Outlook 2002 Volume 1 and Volume 2

...endar Views Requesting A Meeting Printing The Calendar Respond To A Meeting Request Recurring Meetings Recurring Events Customizing Outlook's Calendar Setting An Additional Time Zone Saving Appointments In iCalendar Format Saving The Calendar As A Web Page Accepting A Request For A Meeting Conclusion Lesson 2: Utilizing Contacts Introduction Lesson Objectives The Contact
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Outlook 2002 Volume 1 and Volume 2
First Aid Basic

...ystematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the Emergency Medical Services (EMS). Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component
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Fire Safety and Prevention

Fire Safety and Prevention
This course addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire,
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Emergency Response and Spill Control HAZWOPER

...l Control (HAZWOPER)
This training describes how to respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define "hazardous materials", recognize where spills are likely
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Defensive Driving Fundamentals

Defensive Driving Fundamentals
This course will provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements specify concerns to be addressed before and while driving, use safe driving techniques to avoid collisions, drive safely in
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Chlorine Safety

Chlorine Safety
Chlorine is one of the 90 elements essential to daily life, along with oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a
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Discover Outlook 2007 Level 2

...le A Resource
Add & Remove Attendees &Resources
Respond To A Meeting Request
Manage A Meeting
Update A Meeting
Cancel A Meeting
Schedule Events
Schedule An Event
Use Calendar With E-mail
Create A Calendar Entry From A Message
Create A Calendar Snapshot Message
QUIZ
3. ADVANCED CALENDAR MANAGEMENT
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Discover Outlook 2007 Level 1

... E-mail Voting
E-mail Votes
Create A Vote
Respond To An E-mail Vote
Custom E-mail Views
Create A Custom View
Manage Messages
Message Filters
Message Threads
Use Conditional Formatting
Advanced Mail Options
About Personal Folders
Create A Personal Address Book
Create & Use A Distribution List
Offline
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Fair Labor Standards Act FLSA

... of President Roosevelt's New Deal its primary aim was to respond to growing concerns about poor working conditions in many industries. The FLSA regulates wages, maximum hours of work and overtime, as well as child labor. This course enables participants to understand the main provisions of the act, helping both employees and employers understand their rights and responsibilities in relation to
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Workplace Diversity Awareness

...ity of employees and customers. Having and knowing how to respond to a diverse workforce can enhance an organization's ability to cope with changing workplace dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and productivity. This course was developed with subject matter support provided by the Employment Law Group of the law firm of
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Risk Management Planning

...s of things could keep that from happening? How should we respond if those events occur? Every project involves some degree of risk. Identifying potential risks and having a plan for dealing with them can spell the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will be introduced to the Project Risk Management knowledge area. It
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Business Writing Know Your Readers and Your Purpose

...t element in writing one that affects how the reader will respond to your message. Tone refers to the writer's attitude toward the reader and subject matter as expressed in the way the message is written. Have you ever received a memo that annoyed you by its tone? For example, it might have been patronizing or too familiar. The key to controlling the tone of your writing is to put yourself in
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Illegal Insider Trading Simulation

...he basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law
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Workplace Diversity Awareness Simulation

...he basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law
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Managing Your E-mail

... ever day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this time-consuming task with the rest of your responsibilities so that it doesn't overwhelm you? This course introduces techniques for managing e-mail effectively. Tips for using folders and filters to organize e-mails for increased
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Outlook XP Proficient Expert

...ing - Schedule A Resource - Add & Remove Attendees - Respond To A Meeting Request Schedule Events - Schedule An Event Customize The Calendar - Calendar Options - Customize Calendar Views Contacts Contacts Overview - The Contacts Folder - Contact Views - Navigate Contact Items Create Contacts - Create A New Contact - Create A Contact From E-Mail The Contact Form
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Site Control HAZWOPER

...s that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the site control program, identify site control measures used to
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Pandemic Flu Awareness

...arly to start planning how you and your organization will respond to the very real threat of a flu pandemic. In fact, there could be a point when it is too late. This course is designed to increase awareness of the pandemic threat the flu poses and to provide information that can be used to form the basis of preparedness and prevention for your organization. This course also includes the latest
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Responding to Business Crises

...Responding to Business Crises
Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three
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Hazardous Materials in the Workplace

...t. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define hazardous materials, identify the factors that influence how spills are controlled; recognize where spills are likely to occur; identify possible
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First Aid Medical Emergencies

First Aid: Medical Emergencies
Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference
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Taking Control of Your Stress

Taking Control of Your Stress
In 'Occupational Stress,' Stephen Palmer wrote 'Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it
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Negotiation Essentials Communicating

Negotiation Essentials: Communicating
If you want to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement.
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Managing Workplace Harassment Complaints Simulation

...at the intent of this simulation is to illustrate ways of responding to harassing behavior in the workplace. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to
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Dealing With Sexual Harassment Simulation

...at the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.
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Managing and Maintaining Database Security in SQL Server 2005

Managing and Maintaining Database Security in SQL Server 2005 Microsoft
To identify strategies for auditing database security at the server and user levels, and determine the appropriate way to protect against and respond to different types of attack on SQL Server
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Moving Into a Management Role Simulation

...ve trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your
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Diversity and You

...respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations in and out of the
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Developing a High-Performance Organization

...lps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short, high-performance organizations are those with a competitive edge. Facilitating a high-performance environment requires the right skillset. This course helps you assess your organization's potential for high performance in terms of its mission statement, strategy,
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The Fundamentals of Globalization Analyzing the Global Environment

...ditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate. Similarly, an accurate understanding of the competition faced in international contexts allows managers to identify and develop the key skills and resources that are a prerequisite to success in specific
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Custom Controls Asynchronous Programming with VB 2008

...s that use controls that are configurable and are able to respond to and handle more than one task at a time. This course looks at how Visual Studio 2008 and the .NET Framework 3.5 allow for the creation of custom controls and the use of asynchronous programming techniques to handle multiple processes. Specific topics covered include composite controls, customization and inheritance, using the
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American Work Culture Values

American Work Culture & Values
Most American workplaces appear similar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work
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From Online Training Directory
Applying Emotional Intelligence in the Workplace



Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach
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Applying Emotional Intelligence in the Workplace
Creating Popular Web Content (Master Class)-Self Directed


...riters, over time. Each element in the standard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components much more easily. For each genre, then, we focus on what your users want, and what standard elements you need to write or edit, to respond. You?ll also learn how to tune your
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Expert Certificate Course in Medical Coding


... progressing in this class.
It is your responsibility to respond to our emails and work to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better
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Medical Terminology Training


Learn the language of medicine using the Professional Edge Medical Terminology Training System, designed to insure you will learn and remember new medical words and terms. Take up to 3 months to complete this course. All necessary materials needed to take this course are included with the exception of a medical dictionary.
Medical Terminology Training According to the U.S. Department of Labor
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Comprehensive Medical Transcription Training


... progressing in this class.
It is your responsibility to respond to our emails and work to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better
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Medical Office Specialist Training I (No Terminology)


Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included.
Please Print Out And Carefully Read This Information! Demand for medical office assistants
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Medical Office Specialist Training II (With Terminology)


Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary.
Please Print Out And Carefully Read This Information! Demand
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Learn How to Repair Computers: Get Certified in 7 weeks


... have any questions you can email your professor who will respond within 24 hours. SPECIAL NOTE: When you take the course, you are not only studying to learn computer repair, you are also learning so you can take the A+ test. This test is not easy. With every quiz sent in questions can be asked.
The course administrator will provide extra resources for the student for further learning
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Building a Successful Team



Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your
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Recognizing and Responding to Signals of Violence



...d other caring adults need to learn to recognize them and respond effectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it
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How to Build And Maintain Rapport With Your Clients



...t could be related to your rapport skills. And whom do we respond to most favorably? People who are like us --- in ideas, actions, values, even speaking patterns. When in Rome, do as the Romans do. More experienced and successful communicators realize the impact of maintaining rapport and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have been used
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How to Locate the Very Best Funding Sources for Your Organization


A self-paced course that teaches you how to effectively locate grants for your organization.
This self-paced course gives you the tools to quickly and effectively find the very best funding sources for your organization. The author of this course allows email contact on a limited basis. This is a self-directed course. The author however will respond to any questions you may have as long as they
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21st Century Assertiveness and the Art of Persuasion


...lobal economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. The participants will gain knowledge from internet and current case
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Flash I: Mastering the Tools
Produce exciting Web and multimedia presentations with Flash, the industry standard software for animation on the Web. In this intensive course, you will learn how to create the various graphic, button, and movie clip symbols that you will place in your SWF files. You will be taught by an experienced multimedia specialist, teacher, and instructional designer. Comprehensive learning modules will be
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Outlook 2007 Level 2
This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages;
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Sales Management Strategies & Tactics
The course is meant for Sales Managers and Workforce Employees aspiring to be Sales Managers. The course deliberates on how best to use Sales Force resources for achieving significant revenue and profit.
Welcome to our Sales Management course This course is meant for those who have either risen to the rank of Sales Managers or have all intentions of raising themselves to this level.
The course
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Savings Strategy Development
...savings strategy or are you just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the highly personal and interactive online class "Savings Strategy Development" can help you. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all
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Creating Popular Web Content (Master Class)
...riters, over time. Each element in the standard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components much more easily. For each genre, then, we focus on what your users want, and what standard elements you need to write or edit, to respond. You?ll also learn how to tune your
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From 123-CBT Computer Based Training
Managing in a Global Business Environment
...erative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time, distance, and cultures. Furthermore, in this ever-changing environment the manager must now attract, retain, and promote a diverse workforce. This course seeks to provide a
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Managing in a Global Business Environment
Managing Managers
Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that
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Experiencing the Behavioral-based Interview
How will you know if you're in a behavioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be
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Assessing Performance Continuously
...yee. The manager must review and monitor performance, and respond to it by motivating the effective worker and helping the less successful worker. In this way, performance appraisal becomes one of the major managerial tools.
Then, and only then, is the manager in a position to assess the performance of a worker. This third stage prepares specifically for the annual performance appraisal
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Managing and Maintaining Brand Equity
...hions come and go and even lifestyles change. How can you respond successfully? By being ready for change and having a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of issues involving brand management, as well as step-by-step strategies to help your brand survive--and even thrive--in a competitive market. So, what
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Views on Organizational Change
...respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal.
But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns.
Being able to think of yourself as part of this larger
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Handling Organizational Change Simulation
You are a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down
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Strategic Management - Corporate Implementation
This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement
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Intrusion Detection and Response in Networked Environments
To describe how to detect and respond to network intruders
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Intrusion Detection and Response in Networked Environments
To describe how to detect and respond to network intruders
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Intrusion Detection and Response in Networked Environments
To describe how to detect and respond to network intruders
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Infrastructure Security
To describe how to detect and respond to network intruders, understand operating system security, and describe LAN devices and topology
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Managing Sexual Harassment Problems Simulation
...at the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.
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Connecting and Communicating
...ant from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale Carnegie understood the complexity of human interaction when he said, "When dealing with people, remember you are not dealing with creatures of
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Diagnosing and Planning
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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Sales Skills Overcoming Obstacles

... Use interpersonal and leadership skills to respond to objections. Audience Individuals who want to learn how to deliver a sales presentation in an effective manner and overcome clients' objections. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4
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Sales Skills Gaining Customer Commitment

...ions during the sales process. Respond to a client based on his or her stage of need. Explain how your product or service meets the key issues. Manage a client's anxiety by speaking plainly, asking for feedback, and sharing success stories. Complete the five stages of negotiation.
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Sales Skills Effectively Closing a Sale

...u will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close during a sales call, some common closing techniques, and how to follow up with clients. Learn To Identify a client's key issues and complete a key-issues matrix.
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Professional Selling Over the Phone Preparation Strategies

... your teleselling performance. Respond appropriately to customers' communication styles. Apply the steps for creating a teleselling plan. Select guidelines to maximize the effectiveness of your telesales calls. Audience The target audience for this series is Inside and Outside Sales Representatives, Sales
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Lotus Notes R5 Calendaring and Scheduling

...alarm for all new calendar entries of a particular type. Respond to an active alarm. Respond to a missed alarm. Cancel an alarm for a calendar entry by disabling the alarm. Unit 2: Scheduling Meetings Duration: 2 - 3 Hour(s) Create a meeting invitation calendar entry. Locate invitee free time for a given criteria. Reserve resources for a given Meeting Invitation calendar entry.
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Lotus Notes R5 Calendaring and Scheduling

...alarm for all new calendar entries of a particular type. Respond to an active alarm. Respond to a missed alarm. Cancel an alarm for a calendar entry by disabling the alarm. Unit 2: Scheduling Meetings Duration: 2 - 3 Hour(s) Create a meeting invitation calendar entry. Locate invitee free time for a given criteria. Reserve resources for a given Meeting Invitation calendar entry.
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C Programming - Part 4

...on-handling mechanism to enable programs to recognize and respond to run-time errors. Instantiate and manipulate C++ collections. Identify classes in the I/O library. Create file and string streams. C ontent Emphasis Skills-Based A udience Application developers, software engineers, systems engineers, and programming specialists are some of the people who would benefit from
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Oracle Form Builder Handling Multiple Object Relationships

...ants to learn about Key triggers, write applications that respond to mouse events, manage windows and canvases, and use Object Navigator. In addition, users will work with multiple form applications, record groups, and list items. L earn To: Identify the rules, types, and functions of Key triggers. Write an application that responds to mouse events. Write the codes to manage
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SQL Server 7 0 System Administration - Part 4

... to help isolate and solve problems.
Create an alert to respond to a specific error.
Create an alert on a user-defined error.
Define an alert response.
Identify the factors that cause looping alerts.
Identify the features of a multiserver environment.
Define a master server.
Define a target server.
Identify the facts to consider when making changes to a job in a multiserver
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Outlook 2000 Proficient User

... Options dialog box.
Assign a task to another person.
Respond to a task request.
Send a status report to another person regarding the progress of an assigned task.
Identify the elements of the Journal interface, including the setup options that are available when you use Journal for the first time.
Create a new journal entry manually.
Edit a journal entry.
Identify the built-in
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Oracle 11i e-Business Suite Essentials for Implementers Part 2

...rver with their descriptions.
Identify options used to respond to a notification.
Identify features of Application Server components.
Identify features of the End-User Client components.
Monitor a workflow.
Identify key concepts related to system integration with Workflow.
Identify key implementation considerations related to Workflow.
Unit 3: Alerts Fundamentals
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International Business Essentials The Global Business Environment

...u see being displayed, and what is the appropriate way to respond to that orientation. Unit 2: Foreign Exchange (0.5 - 1 hour) Identify the functions of the foreign exchange market. Define spot exchange rate. Identify factors that provide insurance against foreign exchange risk. Demonstrate understanding of the factors that prevent foreign exchange risk. Define PPP theory.
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Outlook XP Proficient User

...e an additional attendee to a scheduled meeting. Respond to a meeting request. Reschedule a recurring meeting. Propose a new meeting time. Cancel a meeting. Publish free/busy time for other Outlook 2002 users to view. View the free/busy time of another user. Identify features of the Contacts folder. Create a new contact by
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Self Development Increasing Your Assertiveness

... Approach conflict assertively. Respond assertively to three types of put-downs. Express your emotions assertively. Identify four fears that inhibit the expression of anger. Express your anger constructively. Simulation Overview: In this simulation, you
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Self Development Positively Influencing Others

...ng Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others. Learn To Identify steps to improve and encourage active listening skills. Identify the Satir modes and appropriate responses to the Satir modes.
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Business Travel Safety Forming a Corporate Travel Safety Program

...ling. Plan and practice how to respond to emergencies during travel. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives
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Interpersonal Communication Listening Skills

... the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To Identify the difference
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Interpersonal Communication Effective Communication

... identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures. Respond
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Advanced Interpersonal Communication Communicating with Co-Workers

...eagues. Identify the proper way to respond to a colleague's idea. Take the appropriate steps to apologize to a subordinate. Follow the process for dismissing a subordinate. Use the appropriate tactics to refuse a subordinate's request. Simulation Overview: In
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Communicating w Difficult People Handling Difficult Co-Workers

...es to the workplace problems you experience with her, and respond appropriately to those conflicts. Unit 2: Coping with a Difficult Co-worker (0.5 - 1 hour) Apply the appropriate coping technique for each personality type. Identify options to diffuse a difficult situation. Utilize proper methods to avoid advanced conflict.
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Exit Interviewing Skills Preparing for an Exit Interview

Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews,
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Essentials of Management Succeeding as a New Manager

... respect from your employees. Respond appropriately to individuals who question your authority. Follow six guidelines that will help you communicate with your employees. Audience Individuals who want to learn how to effectively transition into their role as a new manager. Deployment Options e-Learning Accreditation NASBA
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Conducting Meetings Managing a Meeting

...omptu meeting was called to decide how the company should respond to this change. It is your responsibility to manage the meeting and control the flow of discussion. Unit 3: Eliminating Groupthink (0.5 - 1 hour) Understand how groupthink affects meetings. Recognize the characteristics of a group suffering from groupthink.
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Correcting Performance Problems Addressing Performance Problems

...to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame. Learn To Apply the guidelines you should follow when conducting a constructive feedback session. Follow the steps for conducting a feedback session. Follow the process
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Managing Performance Overcoming Performance Appraisal Challenges

...ocument ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you can reduce the risk of legal challenge. Learn To Given a six-step process, conduct a status meeting with an employee.
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Negotiating The Negotiation Process

...tions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate. Learn To Identify guidelines you should follow during a negotiation. Identify steps of
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Project Management Project Risk Management

...ve analysis. Finally, you will learn constructive ways to respond to, monitor, and control risks to effectively manage the threats and opportunities that affect projects.
Learn To:
Understand the fundamentals of Risk Management including its constituent processes and the types of risk project managers may encounter.
Understand the components of risk planning and identification.
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Team Participation Team Communication

...nication. Listen actively and respond appropriately to team members' comments and questions. Effectively handle team members' responses to their ideas. Audience Managers and employees who want to improve their team communication skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU
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Team Participation Resolving Conflict in Teams

...to their ideas. Recognize-and respond appropriately-to their own and others' reaction to conflict. Audience Managers and employees who want to learn how to resolve conflict in teams. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4
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Six Sigma Reducing Variation to Improve Quality
...t, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by
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Emotions Mindsets and Coaching
...ut of control? You need to read the signals correctly and respond accordingly to improve their mental states. Of course, your own frame of mind also has an impact on the effectiveness of your coaching sessions. If you feel out of your depth or challenged by the content of the session, it's likely to affect your performance too. Recognizing your mindset and mood and the mindset and mood of your
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From HAZMAT Plans & Programs, Inc
DOT Hazardous Materials by Highway Training Overview

... for a variety of hazardous materials.
* Recognize and respond to possible security threats.
Lessons covered:
* Lesson 1: US DOT Hazardous Materials Regulations
* Lesson 2: HAZMAT Compliance
* Lesson 3: Hazardous Material Shipment
* Lesson 4: Security
After completing the program, students are able to print a HAZMAT Plans & Programs "Hazardous Materials by Highway
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DOT Hazardous Materials by Highway Training Overview
From Medical Survival Consultants
Latex Allergy
Many healthcare workers are at high risk for developing latex allergies because of their frequent use of latex gloves. This lesson explains the dangers posed by latex, the signs and symptoms of possible latex allergy, ways to manage the risk of exposure, and how to respond to a severe reaction to latex.
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Hazard Communication in Healthcare Settings
Most chemicals used in healthcare facilities have some hazard potential. In this lesson you will learn the procedures for using chemicals safely, where to get the information you need, how to recognize and prevent exposure, and how to respond to a chemical accident.
more...
Fire Safety and Patient Evacuation
Fire in a healthcare facility places the lives of staff and patients in great danger. This lesson covers the precautions to take to prevent fires, how to protect yourself, other staff, and patients from fire and smoke, how to respond in a fire emergency, and how to use a portable fire extinguisher.
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Electrical Safety





During this online Program you will learn about various electrical accidents and how to prevent them. We will go over the basic principles involving electricity and the primary hazards associated with those electrical principles. You will learn about control measures and safety based work practices that can help you minimize electrical hazards and the risk that surrounds them. We will also
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Formaldehyde Safety






In this online E-Learning Program on Formaldehyde Safety you will learn the hazards associated with formaldehyde and how you as a worker may be exposed. We will cover the health effects of formaldehyde exposure including what exposure controls you can put into place to protect you against formaldehyde hazards and exposure. You will also be familiar with how to properly respond to formaldehyde
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Chlorine Safety





In this online program we will go over the physical hazards of chlorine as well as the health hazards of chlorine exposure. We will cover how to protect against chlorine hazards with exposure controls and how to respond appropriately if there is a chlorine spill or release.
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From 6P International, LLC
First Responder Awareness Level
...respond to a hazardous materials emergency. As per OSHA guidelines, these people must receive training based on their level of activities at the incident. This particular course is designed for those who are likely to respond to a hazardous materials emergency for the purpose of protecting person, property, or the environment from the effects of the release. OSHA regulations require a minimum
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HAZWOPER First Responder Operations Level
...CRIPTION:
This course is designed for all employees who respond to a hazardous materials emergency. OSHA 29 CFR 1910. 120 indicates that all employees who respond to a hazardous materials emergency must receive training based on their level of activities at the incident. Awareness-level training is for responders who are likely to witness or discover a hazardous materials release and will
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From Software Training Academy, Inc
Developing Java Web Services

...ill proceed to use the Java APIs to develop servlets that respond to SOAP/HTTP messages.
The course then moves to high-level services: component-based development using the Web Services Description Language (WSDL) to define interoperable messaging models and the Java API for XML-Based RPC (JAX-RPC) to automate the SOAP messaging for remote procedure calls between objects. JAX-RPC abstracts
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Developing Web Services with WebLogic TM

...nd then will proceed to use SAAJ to develop services that respond to SOAP/HTTP messages.
The course then turns to its main focus, which is the Java API for XML-Based RPC, or JAX-RPC. JAX-RPC abstracts almost all the details of SOAP messaging using WSDL as a description language for interface and implementation; this allows the Java developer to concentrate on application and service
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Enterprise JavaBeans

...nship between JAXM and message-driven beans.
Create and respond to EJB timers in bean code.
Tune EJB application servers and EJB code for performance.
Understand and apply design patterns that are important to common distributed systems and EJB systems in particular.
Course Duration: 5 days.
Prerequisites: Solid Java programming experience is a must. Our Java Programming course
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From Minutes-Matter LLC
Online Child Abuse Neglect Recognition and Reporting 6 Hour Course
...rectly and indirectly disclose maltreatment
8.) How to respond to a child's disclosure of maltreatment
9.) How to report an occurence
10.) How Child Protective Services responds to a report
11.) How to interact with a child and their family after a report has been filed
12.) How to support Callaborative Interdisciplinary Services for a child who is a victim of abuse or neglect
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Online Child Abuse Neglect Recognition and Reporting 3 Hour Course
...rectly and indirectly disclose maltreatment
8.) How to respond to a child's disclosure of maltreatment
9.) How to report an occurence
10.) How Child Protective Services responds to a report
11.) How to interact with a child and their family after a report has been filed
12.) How to support Callaborative Interdisciplinary Services for a child who is a victim of abuse or neglect
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Online Child Abuse and Neglect Recognition and Reporting with 6 CEUs
...rectly and indirectly disclose maltreatment
8.) How to respond to a child's disclosure of maltreatment
9.) How to report an occurrence
10.) How Child Protective Services responds to a report
11.) How to interact with a child and their family after a report has been filed
12.) How to support Collaborative Interdisciplinary Services (CIS) for a child who is a victim of abuse or
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From Serebra Learning Corporation
Overview of Business Process Management
... productivity with fewer resources. How can organizations respond to these pressures while remaining competitive in the market? The answer is a Six Sigma approach to business process management. This course examines the basics of adopting a Six Sigma approach firmly bound to customer needs and bottom-line results. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title
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Progressing through the Complex Sale
High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are
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Sales Buyer-Focused Selling


The Selling Process: Buyer-Focused Selling, is the third of sixteen courses in this curriculum. After the completion of this course you will be able to respond effectively to buyers at each stage of a sales interaction and identify categories of buyer needs. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line
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Call Center Structures Customer Relationships
This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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Preparing for Mutual Success Satisfy Customer Needs
This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Bridge The Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Diagnosing and Planning
...fferent challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each business is one of the biggest challenges you face. Take the time to plan what you deliver to clients. Time spent planning implementation--the resources and budget that you'll need--can help to prevent problems arising during
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Working with Difficult People Respond to Challenges
...Respond to Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to
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Improving Your Cross-cultural Communications
Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural
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The Process of Interpersonal Communications
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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Continuous Performance Assessment
This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this
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Lead and Communicate Effectively as a New Manager
Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very
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Moving into Management Simulation
...ve trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your
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Managing in a Global Business Environment
...erative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time, distance, and cultures. Furthermore, in this ever-changing environment the manager must now attract, retain, and promote a diverse workforce. This course seeks to provide a
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Managing Managers
... have the ability to continuously drive their managers to respond to change and stay ahead of the learning curve, they must also cope with any performance impediments, execute strategy, and deliver results. The target is senior level directors, senior managers of strategic business units, and advanced level managers. It would also be of interest to managers working in government agencies or
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Coaching Skills
At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a
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Mindsets Emotions and Coaching
...ut of control? You need to read the signals correctly and respond accordingly to improve their mental states. Of course, your own frame of mind also has an impact on the effectiveness of your coaching sessions. If you feel out of your depth or challenged by the content of the session, it's likely to affect your This course is for anyone in an organization who has a role in improving the
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Knowledge as Strategy Performance Improvement
...on, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating organizational structures that support continuous learning. This course introduces learners to a new focus on performance improvement based on
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Getting Started--The Administrative Support Professional
The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This
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Six Sigma Reducing Variation to Improve Quality
...at, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by
more...
Managing and Maintaining Brand Equity
...hions come and go and even lifestyles change. How can you respond successfully? By being ready for change and having a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of issues involving brand management, as well as step-by-step strategies to help your brand survive--and even thrive--in a competitive market. So, what
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Workplace E - Workplace Attitudes
This course presents the employee perspective on discrimination and harassment.You will learn which aspects of employment are influenced by an equal opportunities policy; how to recognize, respond to, and avoid discrimination and harassment; and the warning signs of and responses to violent behavior. All employees within an organization, whether new hires or as a refresher program for long-term
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Safety Health Safety
This course explains the regulations that you and your company must comply with to ensure the health and safety of everyone. It also teaches you the negative effects of alcohol and drug abuse and how to respond to warning signs. All employees within an organization, whether new hires or as a refresher program for long-term employees.
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Managing Sexual Harassment Problems Simulation
...at the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.
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Fair Labor Standards Act FLSA
...of President Roosevelt's New Deal--its primary aim was to respond to growing concerns about poor working conditions in many industries. The FLSA regulates wages, maximum hours of work and overtime, as well as child labor. This one-hour course enables participants to understand the main provisions of the act, helping both employees and employers understand their rights and responsibilities in
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Visual Basic 6 Introduction Part II
...tructures and looping structures to control how a program responds to different conditions. In the last unit, you will be introduced to various controls and functions that can be used to increase the functionality and usability of programs. This unit also discusses the importance of input validation and how to implement input validation measures in a program. Related Exam: Microsoft Exam
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Visual Basic 6 0 Database Access Part II
This course provides a detailed look at the ActiveX Data Object (ADO)that acts as the bridge between your application and a database. Designed for intermediate to advanced Visual Basic application programmers Database administrators, Database analysts, and Database developers who are working toward the Microsoft Certified Database Administrator (MCDBA) credential.
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Win2000 Professional Optimizing System Performance
In this course, you will learn to optimize system performance and to automate tasks and create offline files and folders. This course explores the use of Task Scheduler, as well as changing schedules and customizing tasks. You will also learn about the benefits of offline files and the situations in which the offline files and Briefcase are used. The course also explores creating and synchronizing
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Win2000 Professional Recovering Data and Systems
...s well as with Stop errors and configuring the system for responding to Stop errors.Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000
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Win2000 Server Maintenance and Troubleshooting
...he procedures you need to follow to enable your system to respond to STOP Errors. Finally, the course describes the various STOP Error messages. It will teach you about the various tools you need to use to troubleshoot STOP Errors. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators,
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Using Effective Remote Communication
To recognize the importance of effective communication and professional workplace behavior Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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Security Safety and Communication
To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field
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Recognizing Safety Procedures Effective Communication and Professional Behavior
To recognize the importance of workplace safety and professional workplace behavior The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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JES2 Job and Device Control II
This course discusses basic computer operations in an MVS JES2 environment. It describes the devices controlled by JES2, explains how to determine which devices connected to the computer system are under the control of JES2 and describes the status of JES2 commands to control device status. The course examines the commands used to control JES2 printers, describes the setup requirements that can be
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Intrusion Detection and Response in Networked Environments
To describe how to detect and respond to network intruders Network administrators, firewall administrators, system administrators, application developers, and IT security officers
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Defensive Driving Techniques
This one-hour course will provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements. specify concerns to be addressed before and while driving use safe driving techniques to avoid collisions drive safely in various weather
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Emergency Response and Spill Control HAZWOPER
...respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define "hazardous materials" recognize where spills are likely to occur identify the elements of an emergency response plan specify spill
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Fire Prevention and Safety
This one-hour training course addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define the chemistry of fire recognize common fire hazards classify types
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First Aid--Basic
...ystematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the Emergency Medical Services (EMS). Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component
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First Aid--Medical Emergencies
Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference between life and death. Note: This
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Hazardous Material Management
...t. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials identify the factors that influence how spills are controlled recognize where spills are likely to occur identify possible responses to a release
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Office 2000 - Advanced Project
To explain and demonstrate how to administrate and use advanced features of Project Central Anyone wishing to gain advanced knowledge of Microsoft Project 2000; candidates for Microsoft Office Specialist certification; end users seeking competence in Microsoft Project 2000
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Lotus Notes 6 End User Using the Calendar and To Do List Features and TeamRoom Collaboration
To introduce the student to the Calendar, To Do List, and TeamRoom collaboration Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes
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Getting Started with Lotus Notes 7 and Mail
To use the basic features of the Notes client and compose and send e-mail Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration
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Working with Databases the Calendar and the To Do List in Lotus Notes 7
To create and manage databases and to use the calendar, personal journal, and to do list for information management and scheduling Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration
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Microsoft Outlook 98 Basic
The Microsoft Outlook 98 Basic course introduces you to the basic features of Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages,
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Microsoft Outlook 2000 Intermediate
This course introduces the advanced features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to schedule appointments and events, organize meetings, maintain a journal, and use Notes. Designed to introduce advanced features of Microsoft Outlook 2000.
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America Online 9 0 Optimized
The America Online� Service 9.0 Optimized course introduces the AOL service and teaches how to connect to and navigate the Web using the America Online service. The course will cover using help, downloading files and adding Web pages to AOL Favorites. It also includes how to use e-mail, AOL Instant Messenger, and chat rooms. Other topics include adding screen names, setting Parental
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ECDL ICDL 4 Module 7 Information and Communication - Introducing Outlook 2003
...respond to messages in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft Outlook 2003; end users wanting to
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Malicious code and information security
To introduce how malicious code works and the ways to defeat it in a wired and wireless environment Business users requiring an introduction to information security best practices
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Managing Yourself : Are you a Leader?


The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
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Managing Yourself : Strengthening your Position as Leader


The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
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Presentation Skills : Handling Questions


The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! Question sessions are often your final opportunity to grasp these opportunities to shine. This course will give you the skills and confidence you need for handling
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Customer Service : CARE for your Customers


In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the
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Coping with Stress Series: Your Attitude to Stress


People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. But you can control your reaction. How you perceive
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The Professional Teller: Providing Customer Service


The Professional Teller: Providing Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and
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Oracle Applications Release 11i: Workflow - Part 1
Oracle Applications Release 11i: Workflow - Part 1 course introduces the learner to the architecture and advanced notification components of Oracle Workflow 2.5. In this course, the learner will gain an insight into the use of Workflow in business processes and methods for planning and creating a Workflow process. Oracle Workflow gives end users and technical personnel the ability to automate and
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CIW Security Professional Part 2: Network Security and Firewalls
This is the second course in a five part series that teaches protocol layers and security, the resources needed to secure servers, using firewalls, the levels of firewall protection, how to detect and distract hackers, and how to respond to hacker activity.
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Business Travel Safety Forming a Corporate Travel Safety Program
In "Business Travel Safety: Forming a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. The target audience for this program is
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Creating Reports Charts Macros with Access 2002
The Creating Reports, Charts, & Macros with Access 2002 WBT is the third course of the Office XP: Access 2002 curriculum. This course familiarizes users with report and chart creation in Access 2002. The course also details the process of modifying the existing report and chart designs, and creating various types of handouts for them. Additionally, the course guides the users to use Access as a
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Project Management - Project Risk Management
In Project Management - Project Risk Management you will learn how to define identify and plan for risks that inevitably occur in projects. You will also learn two methods for analyzing project risk qualitative analysis and quantitative analysis. Finally you will learn constructive ways to respond to monitor and control risks to effectively manage the threats and opportunities that affect
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CIW Security Professional Part 2: Network Security and Firewalls


This is the second course in a five part series that teaches protocol layers and security, the resources needed to secure servers, using firewalls, the levels of firewall protection, how to detect and distract hackers, and how to respond to hacker activity.
more...
Lotus Notes 4.6 Mail


This course is designed to provide students with the skills and knowledge of Lotus Notes and discusses the relationship between database, documents, forms and views.
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Microsoft Windows 2000 Clustering Part 3 - Maintenance
This is the final course in a three part series that provides students with conceptual background practice in routine and unplanned maintenance of Cluster Services. The student will learn how to use command-line utilities scripting and the GUI to manage cluster resources to accommodate growth or respond to system failure. Equal emphasis should be placed on instructing students in why tasks are
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Oracle Form Builder: Handling Multiple Object Relationships
This course is the fifth in a six-part Oracle Form Builder Series that is based on Oracle Developer/2000 Release 2. This course will help participants learn about Key triggers write applications that respond to mouse events manage windows and canvases and use Object Navigator. In addition users will work with multiple form applications record groups and list items.
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Sales Skills: Effectively Closing a Sale
In Sales Skills: Effectively Closing a Sale you will learn how to focus on clients' key issues when speaking to them why product demonstrations are beneficial and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals how to respond to resistance and what to do if a sales meeting becomes uncomfortable. In addition you will learn when to close
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Interpersonal Communication: Listening Skills
Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.
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Managing Performance: Overcoming Performance Appraisal Challenges
In Managing Performance: Overcoming Performance Appraisal Challenges you will learn how to encourage regular communication how to conduct a status meeting and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition you will learn about the laws governing the appraisal process so you can
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Correcting Performance Problems: Addressing Performance Problems
In Correcting Performance Problems: Addressing Performance Problems you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition you will learn the correct way to address negative employee responses as well as how to respond when to
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Negotiating: The Negotiation Process
Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition this program discusses the different
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Advanced Features of Flash 4.0
One of the most important features of Macromedia's Flash 4.0 is its programming capabilities. Flash enables the student to create movies that are dynamic have machine-calculated properties and can respond to user input. Movies can be used to send raw data to the server side applications and scripts and receive data from them. Flash 4.0 provides tools that help create truly advanced movies and
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From Nova Training and Development
Water System Security


Water System Security (0. 3 CEU)
Natural events and intentional acts of destruction that previously seemed unlikely or "low risk" are now important considerations.
All public water systems, from the smallest to the largest, need to take measures to secure their systems and have an emergency response plan for guidance during emergencies.
This course covers a variety of important concepts
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From Technology Ed
Microsoft Excel



...nd keyboard to select options from toolbars and menus and respond to dialog boxes to create, edit, and print worksheets. Topics include: creating, saving, retrieving, formatting, editing, and printing worksheets; changing fonts, simple calculations and creating formulas; naming cells and ranges; and graphing. The student will also learn to work with Excel workbooks.
This course is also
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From Deft Security Consultants
Explosives, Booby Traps & Bomb Threat Management for the Corporate Security Executive

This course addresses the dangers of explosive devices and booby traps for private security officers. The course explores the psychology, anatomy, and effects of explosive devices, and describes how to respond to suspected explosive devices.
There are many formats that Deft Security Consultants can deliver credible and professional training to your organization. Call us today to discover the
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From Sessions College for Professional Design
Banner Advertising


The trickiest part about advertising is that despite centuries of study, tracking, and scrutiny, human behavior remains complex and unpredictable.
No-one really knows enough about how a target audience will respond to be 100% certain that any ad campaign will be successful. However, an understanding of the basics can most assuredly tilt the odds in your favor!
In this hands-on course you'll
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graphic design business


You've spent years building a portfolio brimming with beautiful work; your graphics groove, your logos lift, and your posters pop. Now the bad news. All the talent in the world is worthless (or, worse, low paid) unless you know how to set up your business and position yourself for successful career.
In Graphic Design Business, you'll learn the essentials of setting up and managing your graphic
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From Holistic Arts Institute
Spiritual Counselor



... Program, you will obtain the essential tools you need to respond to other people with awareness and compassion. You will investigate the scientific evidence that reveals the truth about the existence of multidimensional energy fields and unlocks their potential for enhancing health. You will explore the basic techniques of energy healing including sensing energy, clearing energy blockages,
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From JED New Media inc.
What's in a Name?





...respond to your business, product, or service, will often be determined by its name. If you are faced with the challenge of creating a name to brand a product, service, or business, follow this helpful guide to learn some basic strategies, creative techniques, and caveats involved in new name generation. This JEDlet does not cover legal trademark or copyrighting issues.
This is a 40-minute
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From Tendering for Contracts Training Ltd
Tendering and Public Sector Contract Management
... the public or private sector by preparing them on how to respond to invitation to tender notices and prepare contract documents.
Our training enables firms identify and benefit from new business opportunities in the public or private sector, respond to invitation to tender notices, tender for contracts, respond to request for proposals, prepare and submit tenders documents, implement
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From ManageTrainLearn
23 Active Listening
Listening to Understand and Respond
In this SkillBooster, you'll learn what the letters in "active" listening stand for; the difference between a conversation that fails and one that works; and why empathy is the key technique in successful listening.
Click here:
http://www. managetrainlearn. com/ products-info/ skillboosters23/
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19 Assertive Techniques
Raising Your Self-Esteem and Confidence
In this SkillBooster, you'll learn the meaning of "Fogging" as a way to respond to sarcasm; how to make "Broken Record" work for you; and why you should make more requests of others.
Click here:
http://www. managetrainlearn. com/ products-info/ skillboosters19/
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15 Transactional Analysis
A Tool for Master Communicators
In this SkillBooster, you'll learn what is meant by an "Ego State"; how we can respond to others from 6 different ego states; and how to create predominantly successful transactions with others.
Click here:
http://www. managetrainlearn. com/ products-info/ skillboosters15/
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From Basel ii Association
Certified Stress Testing Expert CSTE - Instructor Led
..... "
More and more banks and financial organizations respond to the regulatory guidelines in the USA, the European Union, the Middle East, the Pacific Rim and around the world, and hire risk and compliance managers and professionals with an understanding in stress testing. They are not looking for mathematicians. They are looking for professionals that can join the risk management teams
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From SGC Group, LLC
How to Respond to Terrorist Threat Conditions
Terrorists are currently planning and working on ways to further attack critical infrastructure in the US. In response to these threats, DHS has created the "Homeland Security Advisory System" to keep the public aware of current threat conditions.
This course will give the attendee an understanding of suspicious activity and the correct actions to take when you see these potential threats.
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From Editorial Training
Essential Copywriting


...he crucial elements you need to include to get readers to respond.
It also sets copywriting in context. You'll learn about branding, design and marketing planning - and where the copywriter fits in.
Finally, you'll learn about the legal and regulatory framework that affects the copywriter in the UK.
By the end of the course, you should be able to write effective copy for all kinds of
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From Datatrain
Emergency Procedures
This course provides an overview of emergency procedures. A crucial element of OHS is being able to quickly and decisively respond to an emergency that threatens the safety of people, property or the environment. The course discusses how to take action in the event of a fire, and how to follow evacuation procedures, bomb threat procedures and first aid procedures.
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From Multi-media Access
DOT HM126F: General Awareness and Shipping Papers


"General Awareness and Shipping Papers" is one of three topics required by DOT regulations. Training is also required in "Safe Work Practices" and job-specific areas. This course is for all workers involved in warehouse operations, shipping, transportation, receiving, packing or unpacking hazardous materials. It teaches your workers how to recognize and identify hazardous materials, to know where
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DOT HM126F: Safe Work Practices


"Safe Work Practices" is one of three topics required by DOT regulations. Training is also required in "General Awareness and Shipping Papers" and job-specific areas. This course is for all workers involved in warehouse operations, shipping, transportation, receiving, packing or unpacking hazardous materials. It teaches your workers how to recognize and identify hazardous materials, to know where
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Electrical Safety


"Electrical Safety" is for all workers who work around electricity and electrical equipment. Electrical accidents can damage equipment, putting companies "out of production" for days or even weeks. Sparks from frayed wires and machinery can start fires and cause explosions. Electricity can harm people even more directly through shock and electrical burns. Your employees will learn how
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HAZWOPER: Identifying Hazardous Materials


Over 70,000 chemicals are used by industry. Some 15,000 chemicals are made in industrial laboratories on a large scale today, and between 500 and 1,000 new chemicals are introduced each year. This purpose of this training is to prepare workers by providing the information necessary to help those persons involved in hazardous materials to be able to respond effectively to any emergency. Delivery
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Hazard Communication: A Retraining Program


This retraining program is for all workers who have received Hazard Communication training but need a refresher. The course covers the general training requirement under the "Right to Know" standard. Workers will learn how exposure occurs and how to protect themselves. The course also explains how to read and understand labels and Material Safety Data Sheets, how to clean up properly, and how
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Material Handling: Safe Material Handling


"Safe Material Handling" is for all workers who lift, carry, or transport loads using their hands or hand operated materials handling equipment such as dollies, hand trucks, and pallet jacks. Workers will learn how to assess a load for safe handling and to recognize loads that pose hazards. The course teaches the use of proper personal protective equipment for material handling, how to choose
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Confined Space Entry


...-level emergency simulation that requires your workers to respond in an emergency situation. During this simulation, your workers will see the consequences of their decisions played out on video. This in-depth course is a must for all maintenance, repair and emergency response teams. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be customized to meet your
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From PDHengineer. com-Decatur Professional Development, LLC
Indoor Air Quality
... to improve air quality. The course also addresses how to respond when you suspect an indoor air quality problem in your home or office and what you should do when building a new home. The booklet is very informative and provides links to other information sources. The student must take a multiple-choice quiz consisting of seventeen (17) questions at the end of the course to obtain PDH
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Mold Remediation in Schools and Commercial Buildings
...ve the situation. Contractors and other professionals who respond to mold and moisture situations in commercial buildings and schools may also want to refer to these guidelines and others available by the EPA and other organizations. The student is expected to read and review the material contained in the EPA Document Number 402-K-01-001, March 2001 - "Mold Remediation In Schools And
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Radionuclides in Drinking Water - Regulations Treatment and Residual Disposal
...dionuclide Rule affects drinking water systems and how to respond to them. Information on how to comply with the provisions of the Radionuclide Rule is presented. The course is suitable for a student with basic water treatment knowledge or for an advanced student that needs to brush up on water treatment basics. It is geared toward treatment plant operators and those consulting engineers
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Overcurrent Protection
...t be properly selected to accommodate the overcurrent and respond in the appropriate time frame. In this course, the student will study the types of overcurrents that may be encountered and the devices available to afford protection against the overcurrent condition. This course is relevant to electrical engineers seeking a refresher course in overcurrent protection, as well as engineers in
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Energy Independence Act
...and new expectations for the electric utility industry to respond to the need for energy efficiency. The course includes a 15-question multiple-choice quiz to test your understanding of the material. State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an
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Change Orders Block 2 - Is This Really a Change
... constitute legitimate changes. And you will learn how to respond to requests for change orders. The student must take a multiple-choice quiz consisting of twenty (20) questions at the end of the course to obtain PDH credits. State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur
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From Backup Training Corporation
Responding to Elder Abuse & Mentally Disturbed Persons

... elders, and how to deal with Mentally Disturbed Persons.
Responding to Elder Abuse & Mentally Disturbed Persons ( 8-hour course )
Instructed by James McAuliffe
Calls involving mentally disturbed persons can be a nightmare. Often, officers are called upon to resolve incidents that do not involve crimes. Officers find themselves called into situations because there is no other agency willing
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Preventing Youth Violence in Schools

Teachers will learn critical information on the condition of schools today, ways to reduce school violence, how to collaborate with parents, law enforcement, school faculty, and students, and how to prepare for and respond to a school violence situation.
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From Corporate Education Group
Online Managing Project Risk
How to Assess and Manage Project Risk is intended to provide students with the knowledge and experience necessary to identify, analyze, and respond to project risk. In this on-line course, students will learn how to effectively manage project risk for all projects, regardless of size. Students will learn how to manage changing risks over the life cycle of a project.
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From Backup Training Corporation
Drug Recognition for Teachers

This course is designed to arm teachers with the knowledge needed to recognize and respond to students under the influence of drugs and alcohol in the classroom.
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Patrol Response to Active Shooters

...shootings and provides critical information for the first responders. It shows specific officer deployment tactics, formations, and cornering strategies.
Patrol Response to Active Shooters ( 1-hour course )
Over the past six years there has been a significant increase in the numbers of indiscriminate shootings of innocent people in schools and public buildings. This has required law
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Violence in the Workplace

Learn the the major categories of workplace violence, how to identify warning signs and the potential for violence by employees, strategies for the prevention of workplace violence, and lastly how to respond to incidents of violence in the workplace while
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