Online Respond eLearning

Outlook 2002 Volume 1 and Volume 2 ...endar Views Requesting A Meeting Printing The Calendar Respond To A Meeting Request Recurring Meetings Recurring Events Customizing Outlook's Calendar Setting An Additional Time Zone Saving Appointments In iCalendar Format Saving The Calendar As A Web Page Accepting A Request For A Meeting Conclusion Lesson 2: Utilizing Contacts Introduction Lesson Objectives The Contact  more...

First Aid Basic ...ystematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the Emergency Medical Services (EMS). Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component  more...

Fire Safety and Prevention Fire Safety and Prevention This course addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire,  more...

Emergency Response and Spill Control HAZWOPER ...l Control (HAZWOPER) This training describes how to respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define "hazardous materials", recognize where spills are likely  more...

Defensive Driving Fundamentals Defensive Driving Fundamentals This course will provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements specify concerns to be addressed before and while driving, use safe driving techniques to avoid collisions, drive safely in  more...

Chlorine Safety Chlorine Safety Chlorine is one of the 90 elements essential to daily life, along with oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a  more...

Discover Outlook 2007 Level 2 ...le A Resource Add & Remove Attendees &Resources Respond To A Meeting Request Manage A Meeting Update A Meeting Cancel A Meeting Schedule Events Schedule An Event Use Calendar With E-mail Create A Calendar Entry From A Message Create A Calendar Snapshot Message QUIZ 3. ADVANCED CALENDAR MANAGEMENT  more...

Discover Outlook 2007 Level 1 ... E-mail Voting E-mail Votes Create A Vote Respond To An E-mail Vote Custom E-mail Views Create A Custom View Manage Messages Message Filters Message Threads Use Conditional Formatting Advanced Mail Options About Personal Folders Create A Personal Address Book Create & Use A Distribution List Offline  more...

Fair Labor Standards Act FLSA ... of President Roosevelt's New Deal its primary aim was to respond to growing concerns about poor working conditions in many industries. The FLSA regulates wages, maximum hours of work and overtime, as well as child labor. This course enables participants to understand the main provisions of the act, helping both employees and employers understand their rights and responsibilities in relation to  more...

Workplace Diversity Awareness ...ity of employees and customers. Having and knowing how to respond to a diverse workforce can enhance an organization's ability to cope with changing workplace dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and productivity. This course was developed with subject matter support provided by the Employment Law Group of the law firm of  more...

Risk Management Planning ...s of things could keep that from happening? How should we respond if those events occur? Every project involves some degree of risk. Identifying potential risks and having a plan for dealing with them can spell the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will be introduced to the Project Risk Management knowledge area. It  more...

Business Writing Know Your Readers and Your Purpose ...t element in writing one that affects how the reader will respond to your message. Tone refers to the writer's attitude toward the reader and subject matter as expressed in the way the message is written. Have you ever received a memo that annoyed you by its tone? For example, it might have been patronizing or too familiar. The key to controlling the tone of your writing is to put yourself in  more...

Illegal Insider Trading Simulation ...he basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law  more...

Workplace Diversity Awareness Simulation ...he basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law  more...

Managing Your E-mail ... ever day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this time-consuming task with the rest of your responsibilities so that it doesn't overwhelm you? This course introduces techniques for managing e-mail effectively. Tips for using folders and filters to organize e-mails for increased  more...

Outlook XP Proficient Expert ...ing - Schedule A Resource - Add & Remove Attendees - Respond To A Meeting Request Schedule Events - Schedule An Event Customize The Calendar - Calendar Options - Customize Calendar Views Contacts Contacts Overview - The Contacts Folder - Contact Views - Navigate Contact Items Create Contacts - Create A New Contact - Create A Contact From E-Mail The Contact Form  more...

Site Control HAZWOPER ...s that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the site control program, identify site control measures used to  more...

Pandemic Flu Awareness ...arly to start planning how you and your organization will respond to the very real threat of a flu pandemic. In fact, there could be a point when it is too late. This course is designed to increase awareness of the pandemic threat the flu poses and to provide information that can be used to form the basis of preparedness and prevention for your organization. This course also includes the latest  more...

Responding to Business Crises ...Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three  more...

Hazardous Materials in the Workplace ...t. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define hazardous materials, identify the factors that influence how spills are controlled; recognize where spills are likely to occur; identify possible  more...

First Aid Medical Emergencies First Aid: Medical Emergencies Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference  more...

Taking Control of Your Stress Taking Control of Your Stress In 'Occupational Stress,' Stephen Palmer wrote 'Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it  more...

Negotiation Essentials Communicating Negotiation Essentials: Communicating If you want to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement.  more...

Managing Workplace Harassment Complaints Simulation ...at the intent of this simulation is to illustrate ways of responding to harassing behavior in the workplace. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to  more...

Dealing With Sexual Harassment Simulation ...at the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.  more...

Managing and Maintaining Database Security in SQL Server 2005 Managing and Maintaining Database Security in SQL Server 2005 Microsoft To identify strategies for auditing database security at the server and user levels, and determine the appropriate way to protect against and respond to different types of attack on SQL Server  more...

Moving Into a Management Role Simulation ...ve trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your  more...

Diversity and You ...respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations in and out of the  more...

Developing a High-Performance Organization ...lps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short, high-performance organizations are those with a competitive edge. Facilitating a high-performance environment requires the right skillset. This course helps you assess your organization's potential for high performance in terms of its mission statement, strategy,  more...

The Fundamentals of Globalization Analyzing the Global Environment ...ditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate. Similarly, an accurate understanding of the competition faced in international contexts allows managers to identify and develop the key skills and resources that are a prerequisite to success in specific  more...

Custom Controls Asynchronous Programming with VB 2008 ...s that use controls that are configurable and are able to respond to and handle more than one task at a time. This course looks at how Visual Studio 2008 and the .NET Framework 3.5 allow for the creation of custom controls and the use of asynchronous programming techniques to handle multiple processes. Specific topics covered include composite controls, customization and inheritance, using the  more...

American Work Culture Values American Work Culture & Values Most American workplaces appear similar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work  more...

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach  more...

Creating Popular Web Content (Master Class)-Self Directed ...riters, over time. Each element in the standard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components much more easily. For each genre, then, we focus on what your users want, and what standard elements you need to write or edit, to respond. You?ll also learn how to tune your  more...

Expert Certificate Course in Medical Coding ... progressing in this class. It is your responsibility to respond to our emails and work to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better  more...

Medical Terminology Training Learn the language of medicine using the Professional Edge Medical Terminology Training System, designed to insure you will learn and remember new medical words and terms. Take up to 3 months to complete this course. All necessary materials needed to take this course are included with the exception of a medical dictionary. Medical Terminology Training According to the U.S. Department of Labor  more...

Comprehensive Medical Transcription Training ... progressing in this class. It is your responsibility to respond to our emails and work to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better  more...

Medical Office Specialist Training I (No Terminology) Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included. Please Print Out And Carefully Read This Information! Demand for medical office assistants  more...

Medical Office Specialist Training II (With Terminology) Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary. Please Print Out And Carefully Read This Information! Demand  more...

Learn How to Repair Computers: Get Certified in 7 weeks ... have any questions you can email your professor who will respond within 24 hours. SPECIAL NOTE: When you take the course, you are not only studying to learn computer repair, you are also learning so you can take the A+ test. This test is not easy. With every quiz sent in questions can be asked. The course administrator will provide extra resources for the student for further learning  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your  more...

Recognizing and Responding to Signals of Violence ...d other caring adults need to learn to recognize them and respond effectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it  more...

How to Build And Maintain Rapport With Your Clients ...t could be related to your rapport skills. And whom do we respond to most favorably? People who are like us --- in ideas, actions, values, even speaking patterns. When in Rome, do as the Romans do. More experienced and successful communicators realize the impact of maintaining rapport and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have been used  more...

How to Locate the Very Best Funding Sources for Your Organization A self-paced course that teaches you how to effectively locate grants for your organization. This self-paced course gives you the tools to quickly and effectively find the very best funding sources for your organization. The author of this course allows email contact on a limited basis. This is a self-directed course. The author however will respond to any questions you may have as long as they  more...

21st Century Assertiveness and the Art of Persuasion ...lobal economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. The participants will gain knowledge from internet and current case  more...

Flash I: Mastering the Tools Produce exciting Web and multimedia presentations with Flash, the industry standard software for animation on the Web. In this intensive course, you will learn how to create the various graphic, button, and movie clip symbols that you will place in your SWF files. You will be taught by an experienced multimedia specialist, teacher, and instructional designer. Comprehensive learning modules will be  more...

Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages;  more...

Sales Management Strategies & Tactics The course is meant for Sales Managers and Workforce Employees aspiring to be Sales Managers. The course deliberates on how best to use Sales Force resources for achieving significant revenue and profit. Welcome to our Sales Management course This course is meant for those who have either risen to the rank of Sales Managers or have all intentions of raising themselves to this level. The course  more...

Savings Strategy Development ...savings strategy or are you just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the highly personal and interactive online class "Savings Strategy Development" can help you. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all  more...

Creating Popular Web Content (Master Class) ...riters, over time. Each element in the standard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components much more easily. For each genre, then, we focus on what your users want, and what standard elements you need to write or edit, to respond. You?ll also learn how to tune your  more...

Managing in a Global Business Environment ...erative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time, distance, and cultures. Furthermore, in this ever-changing environment the manager must now attract, retain, and promote a diverse workforce. This course seeks to provide a  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Experiencing the Behavioral-based Interview How will you know if you're in a behavioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be  more...

Assessing Performance Continuously ...yee. The manager must review and monitor performance, and respond to it by motivating the effective worker and helping the less successful worker. In this way, performance appraisal becomes one of the major managerial tools. Then, and only then, is the manager in a position to assess the performance of a worker. This third stage prepares specifically for the annual performance appraisal  more...

Managing and Maintaining Brand Equity ...hions come and go and even lifestyles change. How can you respond successfully? By being ready for change and having a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of issues involving brand management, as well as step-by-step strategies to help your brand survive--and even thrive--in a competitive market. So, what  more...

Views on Organizational Change ...respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this larger  more...

Handling Organizational Change Simulation You are a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

Intrusion Detection and Response in Networked Environments To describe how to detect and respond to network intruders  more...

Intrusion Detection and Response in Networked Environments To describe how to detect and respond to network intruders  more...

Intrusion Detection and Response in Networked Environments To describe how to detect and respond to network intruders  more...

Infrastructure Security To describe how to detect and respond to network intruders, understand operating system security, and describe LAN devices and topology  more...

Managing Sexual Harassment Problems Simulation ...at the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.  more...

Connecting and Communicating ...ant from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale Carnegie understood the complexity of human interaction when he said, "When dealing with people, remember you are not dealing with creatures of  more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...

Sales Skills Overcoming Obstacles ... Use interpersonal and leadership skills to respond to objections. Audience Individuals who want to learn how to deliver a sales presentation in an effective manner and overcome clients' objections. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4  more...

Sales Skills Gaining Customer Commitment ...ions during the sales process. Respond to a client based on his or her stage of need. Explain how your product or service meets the key issues. Manage a client's anxiety by speaking plainly, asking for feedback, and sharing success stories. Complete the five stages of negotiation.  more...

Sales Skills Effectively Closing a Sale ...u will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close during a sales call, some common closing techniques, and how to follow up with clients. Learn To Identify a client's key issues and complete a key-issues matrix.  more...

Professional Selling Over the Phone Preparation Strategies ... your teleselling performance. Respond appropriately to customers' communication styles. Apply the steps for creating a teleselling plan. Select guidelines to maximize the effectiveness of your telesales calls. Audience The target audience for this series is Inside and Outside Sales Representatives, Sales  more...

Lotus Notes R5 Calendaring and Scheduling ...alarm for all new calendar entries of a particular type. Respond to an active alarm. Respond to a missed alarm. Cancel an alarm for a calendar entry by disabling the alarm. Unit 2: Scheduling Meetings Duration: 2 - 3 Hour(s) Create a meeting invitation calendar entry. Locate invitee free time for a given criteria. Reserve resources for a given Meeting Invitation calendar entry.  more...

Lotus Notes R5 Calendaring and Scheduling ...alarm for all new calendar entries of a particular type. Respond to an active alarm. Respond to a missed alarm. Cancel an alarm for a calendar entry by disabling the alarm. Unit 2: Scheduling Meetings Duration: 2 - 3 Hour(s) Create a meeting invitation calendar entry. Locate invitee free time for a given criteria. Reserve resources for a given Meeting Invitation calendar entry.  more...

C Programming - Part 4 ...on-handling mechanism to enable programs to recognize and respond to run-time errors. Instantiate and manipulate C++ collections. Identify classes in the I/O library. Create file and string streams. C ontent Emphasis Skills-Based A udience Application developers, software engineers, systems engineers, and programming specialists are some of the people who would benefit from  more...

Oracle Form Builder Handling Multiple Object Relationships ...ants to learn about Key triggers, write applications that respond to mouse events, manage windows and canvases, and use Object Navigator. In addition, users will work with multiple form applications, record groups, and list items. L earn To: Identify the rules, types, and functions of Key triggers. Write an application that responds to mouse events. Write the codes to manage  more...

SQL Server 7 0 System Administration - Part 4 ... to help isolate and solve problems. Create an alert to respond to a specific error. Create an alert on a user-defined error. Define an alert response. Identify the factors that cause looping alerts. Identify the features of a multiserver environment. Define a master server. Define a target server. Identify the facts to consider when making changes to a job in a multiserver  more...

Outlook 2000 Proficient User ... Options dialog box. Assign a task to another person. Respond to a task request. Send a status report to another person regarding the progress of an assigned task. Identify the elements of the Journal interface, including the setup options that are available when you use Journal for the first time. Create a new journal entry manually. Edit a journal entry. Identify the built-in  more...

Oracle 11i e-Business Suite Essentials for Implementers Part 2 ...rver with their descriptions. Identify options used to respond to a notification. Identify features of Application Server components. Identify features of the End-User Client components. Monitor a workflow. Identify key concepts related to system integration with Workflow. Identify key implementation considerations related to Workflow. Unit 3: Alerts Fundamentals  more...

International Business Essentials The Global Business Environment ...u see being displayed, and what is the appropriate way to respond to that orientation. Unit 2: Foreign Exchange (0.5 - 1 hour) Identify the functions of the foreign exchange market. Define spot exchange rate. Identify factors that provide insurance against foreign exchange risk. Demonstrate understanding of the factors that prevent foreign exchange risk. Define PPP theory.  more...

Outlook XP Proficient User ...e an additional attendee to a scheduled meeting. • Respond to a meeting request. • Reschedule a recurring meeting. • Propose a new meeting time. • Cancel a meeting. • Publish free/busy time for other Outlook 2002 users to view. • View the free/busy time of another user. • Identify features of the Contacts folder. • Create a new contact by  more...

Self Development Increasing Your Assertiveness ... Approach conflict assertively. Respond assertively to three types of put-downs. Express your emotions assertively. Identify four fears that inhibit the expression of anger. Express your anger constructively. Simulation Overview: In this simulation, you  more...

Self Development Positively Influencing Others ...ng Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others. Learn To Identify steps to improve and encourage active listening skills. Identify the Satir modes and appropriate responses to the Satir modes.  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...ling. Plan and practice how to respond to emergencies during travel. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Interpersonal Communication Listening Skills ... the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To Identify the difference  more...

Interpersonal Communication Effective Communication ... identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures. Respond  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...eagues. Identify the proper way to respond to a colleague's idea. Take the appropriate steps to apologize to a subordinate. Follow the process for dismissing a subordinate. Use the appropriate tactics to refuse a subordinate's request. Simulation Overview: In  more...

Communicating w Difficult People Handling Difficult Co-Workers ...es to the workplace problems you experience with her, and respond appropriately to those conflicts. Unit 2: Coping with a Difficult Co-worker (0.5 - 1 hour) Apply the appropriate coping technique for each personality type. Identify options to diffuse a difficult situation. Utilize proper methods to avoid advanced conflict.  more...

Exit Interviewing Skills Preparing for an Exit Interview Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews,  more...

Essentials of Management Succeeding as a New Manager ... respect from your employees. Respond appropriately to individuals who question your authority. Follow six guidelines that will help you communicate with your employees. Audience Individuals who want to learn how to effectively transition into their role as a new manager. Deployment Options e-Learning Accreditation NASBA  more...

Conducting Meetings Managing a Meeting ...omptu meeting was called to decide how the company should respond to this change. It is your responsibility to manage the meeting and control the flow of discussion. Unit 3: Eliminating Groupthink (0.5 - 1 hour) Understand how groupthink affects meetings. Recognize the characteristics of a group suffering from groupthink.  more...

Correcting Performance Problems Addressing Performance Problems ...to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame. Learn To Apply the guidelines you should follow when conducting a constructive feedback session. Follow the steps for conducting a feedback session. Follow the process  more...

Managing Performance Overcoming Performance Appraisal Challenges ...ocument ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you can reduce the risk of legal challenge. Learn To Given a six-step process, conduct a status meeting with an employee.  more...

Negotiating The Negotiation Process ...tions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate. Learn To Identify guidelines you should follow during a negotiation. Identify steps of  more...

Project Management Project Risk Management ...ve analysis. Finally, you will learn constructive ways to respond to, monitor, and control risks to effectively manage the threats and opportunities that affect projects. Learn To: Understand the fundamentals of Risk Management including its constituent processes and the types of risk project managers may encounter. Understand the components of risk planning and identification.  more...

Team Participation Team Communication ...nication. Listen actively and respond appropriately to team members' comments and questions. Effectively handle team members' responses to their ideas. Audience Managers and employees who want to improve their team communication skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU  more...

Team Participation Resolving Conflict in Teams ...to their ideas. Recognize-and respond appropriately-to their own and others' reaction to conflict. Audience Managers and employees who want to learn how to resolve conflict in teams. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4  more...

Six Sigma Reducing Variation to Improve Quality ...t, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...

Emotions Mindsets and Coaching ...ut of control? You need to read the signals correctly and respond accordingly to improve their mental states. Of course, your own frame of mind also has an impact on the effectiveness of your coaching sessions. If you feel out of your depth or challenged by the content of the session, it's likely to affect your performance too. Recognizing your mindset and mood and the mindset and mood of your  more...

DOT Hazardous Materials by Highway Training Overview ... for a variety of hazardous materials. * Recognize and respond to possible security threats. Lessons covered: * Lesson 1: US DOT Hazardous Materials Regulations * Lesson 2: HAZMAT Compliance * Lesson 3: Hazardous Material Shipment * Lesson 4: Security After completing the program, students are able to print a HAZMAT Plans & Programs "Hazardous Materials by Highway  more...