Responding - Training Resources

Interviewing and Selection Objective: Participants will leave the workshop with the confidence and the tools they ll need to select the right person for the job. Content Analyzing the job; reviewing applications and resumes; defining skills needed; developing behavioral questions; planning group interviews; opening and building rapport; asking questions and probing for details; following legal guidelines; responding to  more...

Conlict Management Objective This workshop helps individuals understand the impact of conflict and provides strategies and techniques for resolving conflict in the workplace. Content Sources of conflict; Types of conflict; Conflict modes; Roles in a conflict; Identifying the source; Determining your interpretation; Identifying your goal for resolution; Identifying the appropriate conflict mode; Selecting tactics  more...

Change Management: Navigating the Rapids of Change Objective Participants leave the workshop with a plan for managing a specific change they face on the job. Content Change management process; Types of change; Perceptions of change Preparing for Change; Controlling your reactions; Developing a positive attitude; Getting information about a change; Communicating a change to others; Assessing risk; Handling resistance; Responding to mid-course  more...

Awesome Assistant Workshop Objective: Participants will leave the workshop prepared to take their performance as an assistant to a higher level. Content: Role of the assistant; job challenges; skill analysis; job expectations; priority for job responsibilities; managing work; clarifying assignments; responding to requests; prioritizing and organizing; managing multiple priorities; managing relationships; listening to  more...

The Presentations Program ...tivity; Facilities Planning; Creating Presentation Notes; Responding to Questions; Maintaining Control. Each participant delivers four presentations, is videotaped, and receives feedback. Participants practice handling difficult audience members in a simulated presentation. Participants receive the Presentation Planner, a tool and guide for creating successful presentations. Prior to the  more...

Managing Relationships at Work Description This workshop helps participants improve relationships with managers, peers, and staff so that they work more effectively within the organization to accomplish business and department objectives. Content Social Style : Understanding the model; The four social styles; Identifying your own style; Recognizing the style of others; Flexing your style; Identifying relationship challenges;  more...

Maximizing Interpersonal Relationships Program helps individuals strengthen relationship and the ability to influence positive outcomes in business (and personal) situations, using the Social Styles Model. Through greater versatility in interacting with others, participants are better able to communicate, influence and negotiate with diverse people within their organization. Participants receive feedback on their own Social Style  more...