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From Online Training Directory
Writing Web Content (Master Class)-Self Directed
...ance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability,
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...ance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability,
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Writing Web Content (Master Class)
...ance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability,
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...ance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability,
more...
Recognizing and Responding to Signals of Violence
Course description -- The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts.
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Course description -- The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts.
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OSHA 8-Hour Hazwoper Refresher
The goal of this OSHA mandated training is to provide personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a
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The goal of this OSHA mandated training is to provide personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a
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Introduction to the Administration of a Medical Office
...ewing accuracy and completion of assignments, grading and responding to additional questions or other assistance that a student may need.
You should consider this course as a preliminary course or ?step 1? on the educational ladder in the administrative arena. While this course is intended for personal enrichment, it contains objectives and information that can be extremely beneficial to those
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...ewing accuracy and completion of assignments, grading and responding to additional questions or other assistance that a student may need.
You should consider this course as a preliminary course or ?step 1? on the educational ladder in the administrative arena. While this course is intended for personal enrichment, it contains objectives and information that can be extremely beneficial to those
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Comprehensive Medical Coding Training
... to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better score you will receive a Certificate of Completion from a nationally recognized leader
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... to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better score you will receive a Certificate of Completion from a nationally recognized leader
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Comprehensive Medical Transcription Training
... to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better score you will receive a Certificate of Completion from a nationally recognized leader
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... to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better score you will receive a Certificate of Completion from a nationally recognized leader
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From 123-CBT Computer Based Training
Developing Excellent Time Management Habits
...ing reactive rather than creative, and spend all our time responding to what we have been sent, rather than initiating new ideas. To avoid this, you need to develop techniques for handling paperwork, telephone calls, and e-mails to maximize their value, and minimize their disruptive potential. Technology makes it possible for us to be more efficient--get more done--in many different ways. But
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Developing Excellent Time Management Habits
...ing reactive rather than creative, and spend all our time responding to what we have been sent, rather than initiating new ideas. To avoid this, you need to develop techniques for handling paperwork, telephone calls, and e-mails to maximize their value, and minimize their disruptive potential. Technology makes it possible for us to be more efficient--get more done--in many different ways. But
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Responding to Business Crises
Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection,
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Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection,
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Making Telephone Calls Count
...s. By tuning into each customer's communication style and responding appropriately, you'll make stronger connections and build better rapport. In today's automated world, sometimes, just the act of getting a human being on the other end of the telephone can be quite a challenge. While automated voice attendants can be annoying, so is getting a person on the other end completely devoid of
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...s. By tuning into each customer's communication style and responding appropriately, you'll make stronger connections and build better rapport. In today's automated world, sometimes, just the act of getting a human being on the other end of the telephone can be quite a challenge. While automated voice attendants can be annoying, so is getting a person on the other end completely devoid of
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Responding to Clients and Errors in ASP NET
To demonstrate how to create a Web Form using Visual C#
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To demonstrate how to create a Web Form using Visual C#
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Executing Monitoring Controlling and Closing a Project
...--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the
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...--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the
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Analyzing Project Risk
... and offers guidance on managing, identifying, analyzing, responding to and monitoring and controlling risk. In this course, you will learn qualitative and quantitative risk analysis techniques that will enable you to identify the probability of various levels of risk and to assess the impact of both negative and positive risks on objectives, budget and schedule.This course is aligned with "A
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... and offers guidance on managing, identifying, analyzing, responding to and monitoring and controlling risk. In this course, you will learn qualitative and quantitative risk analysis techniques that will enable you to identify the probability of various levels of risk and to assess the impact of both negative and positive risks on objectives, budget and schedule.This course is aligned with "A
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Responding to and Controlling Project Risk
Life is fraught with uncertainties. Knowledge of situations or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes. Whenever decisions must be made without perfect knowledge--which is nearly all the time--there is risk. Contrary to popular opinion, however, risk is not always negative; uncertainty results in positive risk (also
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Life is fraught with uncertainties. Knowledge of situations or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes. Whenever decisions must be made without perfect knowledge--which is nearly all the time--there is risk. Contrary to popular opinion, however, risk is not always negative; uncertainty results in positive risk (also
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Experiencing the Behavioral-based Interview
How will you know if you're in a behavioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be
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How will you know if you're in a behavioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be
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CIW Security Professional Network Security Firewalls
...niques for distracting hackers.
Identify guidelines for responding to a hacker attack.
Audience:
This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are network server administrators, firewall administrators, systems administrators, application
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...niques for distracting hackers.
Identify guidelines for responding to a hacker attack.
Audience:
This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are network server administrators, firewall administrators, systems administrators, application
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Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS
... in the host name. Troubleshoot a DNS server that is not responding. Troubleshoot a DNS zone. Unit 3: Networking Services: WINS Duration: 2 Hour(s) Sequence the steps in the NetBIOS name resolution process when the required mapping is not present in the cache of a computer. Install WINS on a computer by using the Windows Components Wizard. Add a WINS server to the WINS console.
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... in the host name. Troubleshoot a DNS server that is not responding. Troubleshoot a DNS zone. Unit 3: Networking Services: WINS Duration: 2 Hour(s) Sequence the steps in the NetBIOS name resolution process when the required mapping is not present in the cache of a computer. Install WINS on a computer by using the Windows Components Wizard. Add a WINS server to the WINS console.
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SAP R 3 Working with v3 0
...with multiple applications.
Identifying, classifying and responding to Dialog Messages.
Unit 2: Help Features
Duration: 2 - 3 Hour(s)
Describe and identify how Help is organised within R/3, including base and Extended Help, the R/3 Library, the Glossary and release information.
Use of Fast Help, help F1 and help F4, including the ? and Magnifying glass buttons, using input field
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...with multiple applications.
Identifying, classifying and responding to Dialog Messages.
Unit 2: Help Features
Duration: 2 - 3 Hour(s)
Describe and identify how Help is organised within R/3, including base and Extended Help, the R/3 Library, the Glossary and release information.
Use of Fast Help, help F1 and help F4, including the ? and Magnifying glass buttons, using input field
more...
Cisco Networking Technologies Introduction Part 3
This course covers the fundamentals of routing and routing protocols as well as WAN and DSL technologies. It then teaches the fundamentals of Cisco IOS software and switching. It maps to Cisco Exam 640-821.
Learn To:
Identify features of routing.
Identify information contained in the routing table.
Identify goals of routing protocols.
Identify characteristics of circuit switching
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This course covers the fundamentals of routing and routing protocols as well as WAN and DSL technologies. It then teaches the fundamentals of Cisco IOS software and switching. It maps to Cisco Exam 640-821.
Learn To:
Identify features of routing.
Identify information contained in the routing table.
Identify goals of routing protocols.
Identify characteristics of circuit switching
more...
Self Development Positively Influencing Others
...ng Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others. Learn To Identify steps to improve and encourage active listening skills. Identify the Satir modes and appropriate responses to the Satir modes.
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...ng Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others. Learn To Identify steps to improve and encourage active listening skills. Identify the Satir modes and appropriate responses to the Satir modes.
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Windows 2000 Implementing Security Part 5
...overed. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate auto-deployment. • To identify features of centralization IPSec policy. • To match methods for verifying IPSec communications with their
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...overed. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate auto-deployment. • To identify features of centralization IPSec policy. • To match methods for verifying IPSec communications with their
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Windows 2000 Implementing Security Part 5
...overed. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate auto-deployment. • To identify features of centralization IPSec policy. • To match methods for verifying IPSec communications with their
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...overed. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate auto-deployment. • To identify features of centralization IPSec policy. • To match methods for verifying IPSec communications with their
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Interpersonal Communication Listening Skills
...ur) Understand the importance of responding to a speaker. Provide effective feedback. Ask the speaker appropriate questions. Interpret a speaker's body language. Use your body language appropriately. Simulation Overview: In this
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...ur) Understand the importance of responding to a speaker. Provide effective feedback. Ask the speaker appropriate questions. Interpret a speaker's body language. Use your body language appropriately. Simulation Overview: In this
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Interpersonal Communication Effective Communication
... identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures. Respond
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... identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures. Respond
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Outlook 2003 Fundamentals
...tact. To identify options for responding to messages. To identify options in the Ways to Organize pane. To identify message field options. To sort a message folder using the Sort dialog box. Audience The target audience will range from new users to power users. It is expected that
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...tact. To identify options for responding to messages. To identify options in the Ways to Organize pane. To identify message field options. To sort a message folder using the Sort dialog box. Audience The target audience will range from new users to power users. It is expected that
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Outlook 2003 Proficient User
...indow. To identify options for responding to an assigned task. To identify options in the Appointment window. To identify options in the Calendar Options dialog box. To schedule a meeting. Audience The target audience will range from new users to power users.It is expected that the
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...indow. To identify options for responding to an assigned task. To identify options in the Appointment window. To identify options in the Calendar Options dialog box. To schedule a meeting. Audience The target audience will range from new users to power users.It is expected that the
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Change Management Adapting to Change
...nge and transition, and the transition process. Unit 2: Responding to Change (0.5 - 1 hour) Identify four factors that affect your response to change. List three reactions people have to change. List three common responses to the endings phase of transition. Identify people's needs during the endings
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...nge and transition, and the transition process. Unit 2: Responding to Change (0.5 - 1 hour) Identify four factors that affect your response to change. List three reactions people have to change. List three common responses to the endings phase of transition. Identify people's needs during the endings
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Total Quality Management Principles
...goal is to achieve customer satisfaction by measuring and responding to customer needs, and utilizing the quality checkpoints for customer satisfaction. Unit 2: Performance Excellence (0.5 - 1 hour) Identify the three steps to process management in quality systems. Identify ways in which replication increases performance excellence.
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...goal is to achieve customer satisfaction by measuring and responding to customer needs, and utilizing the quality checkpoints for customer satisfaction. Unit 2: Performance Excellence (0.5 - 1 hour) Identify the three steps to process management in quality systems. Identify ways in which replication increases performance excellence.
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Correcting Performance Problems Addressing Performance Problems
...rrectly. Follow the steps for responding to an employee. Audience Managers and supervisors who want to learn how to successfully provide employees with feedback and address problem behavior. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English
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...rrectly. Follow the steps for responding to an employee. Audience Managers and supervisors who want to learn how to successfully provide employees with feedback and address problem behavior. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English
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Managing Change Managing Yourself Through Change
...l Learning Time 2 to 4 hours Objectives Unit 1: Responding to Change (0.5 - 1 hour) Identify the three phases of the transition process. Identify the difference between change and transition. Identify three common responses to the endings phase of transition. Apply strategies for managing
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...l Learning Time 2 to 4 hours Objectives Unit 1: Responding to Change (0.5 - 1 hour) Identify the three phases of the transition process. Identify the difference between change and transition. Identify three common responses to the endings phase of transition. Apply strategies for managing
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HIPPA Security Awareness Part 2 Security Safeguards for Practitioners
... Identify critical procedures for reporting and responding to security incidents. Identify guidelines for developing a data backup plan. Identify guidelines for developing a disaster recovery plan. Identify guidelines for developing an emergency mode operation plan. Unit 2: Physical and Technical Safeguards (0.5
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... Identify critical procedures for reporting and responding to security incidents. Identify guidelines for developing a data backup plan. Identify guidelines for developing a disaster recovery plan. Identify guidelines for developing an emergency mode operation plan. Unit 2: Physical and Technical Safeguards (0.5
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Negotiating Advanced Negotiation Tactics
...tiation. Follow the steps for responding to the other party when he or she acts unethically during a negotiation. Audience Managers, team leaders, and professionals who are responsible for negotiating on behalf of their organizations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits:
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...tiation. Follow the steps for responding to the other party when he or she acts unethically during a negotiation. Audience Managers, team leaders, and professionals who are responsible for negotiating on behalf of their organizations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits:
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From Serebra Learning Corporation
Executing Monitoring Controlling and Closing a Project
...--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the
more...
...--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the
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Project Management Essentials Simulation
For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project
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For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project
more...
Making Telephone Calls Count
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Presenting Your Ideas Captivate Your Audience
Presenting Your Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing
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Presenting Your Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing
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Moving Past Conflict Handle Conflict Rationally
Moving Past Conflict: Handle Conflict Rationally, is the first of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The Negotiation
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Moving Past Conflict: Handle Conflict Rationally, is the first of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The Negotiation
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Moving Past Conflict Negotiate for Resolution
Moving Past Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and
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Moving Past Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and
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Preparing to Negotiate Know Your Game Position
Preparing to Negotiate: Know Your Game Position, is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the stages in clarifying goals, identify the importance of flexibility and underlying interests, assess your position by posing questions and perform a step-by-step analysis of your position. The Negotiation Strategies curriculum helps
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Preparing to Negotiate: Know Your Game Position, is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the stages in clarifying goals, identify the importance of flexibility and underlying interests, assess your position by posing questions and perform a step-by-step analysis of your position. The Negotiation Strategies curriculum helps
more...
Preparing to Negotiate Know the Opposing Position
Preparing to Negotiate: Know the Opposing Position, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to assess your opponents before a negotiation and identify what to research to achieve a desired outcome from a negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving
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Preparing to Negotiate: Know the Opposing Position, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to assess your opponents before a negotiation and identify what to research to achieve a desired outcome from a negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving
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Preparing to Negotiate Size Up the Playing Field
Preparing to Negotiate: Size Up the Playing Field, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that
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Preparing to Negotiate: Size Up the Playing Field, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that
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Selecting Your Strategy Choose Your Game Plan
Selecting Your Strategy: Choose Your Game Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The
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Selecting Your Strategy: Choose Your Game Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The
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Selecting Your Strategy Compete to Win
Selecting Your Strategy: Compete to Win, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the competitive game, identify your preparatory steps for a competitive negotiation, identify the guidelines for controlling concessions and commitments and select competitive tactics to improve the
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Selecting Your Strategy: Compete to Win, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the competitive game, identify your preparatory steps for a competitive negotiation, identify the guidelines for controlling concessions and commitments and select competitive tactics to improve the
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Selecting Your Strategy Collaborate for Solutions
Selecting Your Strategy: Collaborate for Solutions, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages of the collaborative game, identify the keys and obstacles to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative
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Selecting Your Strategy: Collaborate for Solutions, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages of the collaborative game, identify the keys and obstacles to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative
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Selecting Your Strategy Compromise to Move Forward
Selecting Your Strategy: Compromise to Move Forward, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the compromise game, identify compromise tactics to achieve a satisfactory outcome, avoid compromise traps and pitfalls that can lead to an unsatisfactory outcome and recognize how to
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Selecting Your Strategy: Compromise to Move Forward, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the compromise game, identify compromise tactics to achieve a satisfactory outcome, avoid compromise traps and pitfalls that can lead to an unsatisfactory outcome and recognize how to
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Selecting Your Strategy Choosing Not to Negotiate
Selecting Your Strategy: Choosing Not to Negotiate, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the accommodating game, identify the advantages and disadvantages of the avoiding game and identify avoiding game tactics. The Negotiation Strategies curriculum helps today's busy professional
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Selecting Your Strategy: Choosing Not to Negotiate, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the accommodating game, identify the advantages and disadvantages of the avoiding game and identify avoiding game tactics. The Negotiation Strategies curriculum helps today's busy professional
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Selecting Your Strategy Legal and Ethical Concerns
Selecting Your Strategy: Legal and Ethical Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy
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Selecting Your Strategy: Legal and Ethical Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy
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Listening for Higher Purposes
Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team
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Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team
more...
International Communications Simulation
In this simulation, you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing
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In this simulation, you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing
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Cross-cultural Communications Simulation
You're the newly hired general manager of the Springfield Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto,
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You're the newly hired general manager of the Springfield Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto,
more...
Managing Anger in the Workplace Simulation
Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy
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Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy
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360-Degree Performance Appraisal Simulation
In this simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance
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In this simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance
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PrimeDiversity Awareness Begin Your Diversity Journey
This course provides tools to assist the learner in taking responsibility for strengthening diversity awareness. Strategies for responding appropriately to individuals with a different value system are presented, as are a multitude of other activities to foster an environment of mutual appreciation and respect. Professionals who want to work more effectively with colleagues whose backgrounds,
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This course provides tools to assist the learner in taking responsibility for strengthening diversity awareness. Strategies for responding appropriately to individuals with a different value system are presented, as are a multitude of other activities to foster an environment of mutual appreciation and respect. Professionals who want to work more effectively with colleagues whose backgrounds,
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Communicating with Power and Confidence
Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only
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Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only
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Managing and Maintaining Brand Equity
There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over
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There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over
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Supervisor and Manager Sexual Harassment Awareness
...es and their company to know their role in preventing and responding to sexual harassment. Each company should have a policy on the issue of sexual harassment, outlining clear guidelines to deal with this issue. Every manager is accountable for knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course
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...es and their company to know their role in preventing and responding to sexual harassment. Each company should have a policy on the issue of sexual harassment, outlining clear guidelines to deal with this issue. Every manager is accountable for knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course
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Dealing with Sexual Harassment Simulation
You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are inappropriate. When your boss
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You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are inappropriate. When your boss
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Managing Sexual Harassment Problems Simulation
...at the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.
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...at the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.
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Managing Workplace Harrassment Complaints
You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler,
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You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler,
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Supervisor and Manager Sexual Harassment Awareness Multi-State Edition
...es and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment, free from sexual
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...es and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment, free from sexual
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HIPAA Implementing Privacy Rules
The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that
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The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that
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Responding to Clients and Errors in ASP NET
To demonstrate how to create a Web Form using Visual C# Web developers with basic experience using previous versions of Active Server Pages or similar technology, who wish to start working with Microsoft ASP.NET
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To demonstrate how to create a Web Form using Visual C# Web developers with basic experience using previous versions of Active Server Pages or similar technology, who wish to start working with Microsoft ASP.NET
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Win2000 Professional Recovering Data and Systems
...s well as with Stop errors and configuring the system for responding to Stop errors.Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000
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...s well as with Stop errors and configuring the system for responding to Stop errors.Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000
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Emergency Response
...e-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply with the
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...e-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply with the
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First Aid--Basic
First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior
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First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior
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Hazardous Material Management
...t. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials identify the factors that influence how spills are controlled recognize where spills are likely to occur identify possible responses to a release
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...t. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials identify the factors that influence how spills are controlled recognize where spills are likely to occur identify possible responses to a release
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Spill Prevention and Control
This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials recognize where spills
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This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials recognize where spills
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Webmaster Essentials
... an individual responsible for maintaining a web site and responding to queries about it. In this course, the student will learn how to create a web site. The student will choose communications connections and server platforms for the web site development. The student will then use HTML and CGI to develop simple and complex web sites. This course is designed for individuals responsible for
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... an individual responsible for maintaining a web site and responding to queries about it. In this course, the student will learn how to create a web site. The student will choose communications connections and server platforms for the web site development. The student will then use HTML and CGI to develop simple and complex web sites. This course is designed for individuals responsible for
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Microsoft Windows 2000 Implementing Security Part 5: RAS and Wireless
In this course, participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents.
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In this course, participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents.
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Microsoft Access 2000 Designing and Implementing Database Applications Part 3 - Creating Application
This is the third course in a five-part series that will provide IT professionals with the knowledge and skills necessary to design and implement database solutions using Microsoft Access 2000. At the completion of this course students will learn to identify the basics of Access 2000 programming; identify the constructs that are used to control the flow of a program; write Sub and function
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This is the third course in a five-part series that will provide IT professionals with the knowledge and skills necessary to design and implement database solutions using Microsoft Access 2000. At the completion of this course students will learn to identify the basics of Access 2000 programming; identify the constructs that are used to control the flow of a program; write Sub and function
more...
Microsoft Windows 2000 Implementing Security Part 5: RAS and Wireless
In this course participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents.
more...
In this course participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents.
more...
Self Development: Positively Influencing Others
Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively understanding Satir modes and sensory systems building rapport and
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Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively understanding Satir modes and sensory systems building rapport and
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Interpersonal Communication: Effective Communication
Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver choosing a proper channel and responding to feedback. In this program you will also learn how to overcome a variety of common forms of interference.
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Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver choosing a proper channel and responding to feedback. In this program you will also learn how to overcome a variety of common forms of interference.
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From Morris Interactive
Customer Service and Social Styles
Users will login to the website and learn at their own pace through 90 minutes of video, chapter selection, dynamic text, printable notes, results analysis, search function and interactive quizzes. Employees will discover their own social style and learn how to put these tangible tools into practice immediately by recognizing and responding to the social styles of the people they make contact
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Users will login to the website and learn at their own pace through 90 minutes of video, chapter selection, dynamic text, printable notes, results analysis, search function and interactive quizzes. Employees will discover their own social style and learn how to put these tangible tools into practice immediately by recognizing and responding to the social styles of the people they make contact
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From Backup Training Corporation
Tactics: Responding to & Preventing School Violence
This class offers tips on how any agency can prepare to encounter and defeat active shooters.
Tactics: Preventing and Responding to School Violence ( 8-hour course )
Instructed by Jeff Bailey
Columbine!
If you aren't well prepared before a school violence incident happens, you will fail and people will die. You cannot develop a plan as an incident occurs.
This class offers tips on how any
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This class offers tips on how any agency can prepare to encounter and defeat active shooters.
Tactics: Preventing and Responding to School Violence ( 8-hour course )
Instructed by Jeff Bailey
Columbine!
If you aren't well prepared before a school violence incident happens, you will fail and people will die. You cannot develop a plan as an incident occurs.
This class offers tips on how any
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Responding to Elder Abuse & Mentally Disturbed Persons
... elders, and how to deal with Mentally Disturbed Persons.
Responding to Elder Abuse & Mentally Disturbed Persons ( 8-hour course )
Instructed by James McAuliffe
Calls involving mentally disturbed persons can be a nightmare. Often, officers are called upon to resolve incidents that do not involve crimes. Officers find themselves called into situations because there is no other agency willing
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... elders, and how to deal with Mentally Disturbed Persons.
Responding to Elder Abuse & Mentally Disturbed Persons ( 8-hour course )
Instructed by James McAuliffe
Calls involving mentally disturbed persons can be a nightmare. Often, officers are called upon to resolve incidents that do not involve crimes. Officers find themselves called into situations because there is no other agency willing
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Patrol Response to Active Shooters
...e. The key to a successful conclusion lies with the first responding officer.
The course examines these incidents and provides critical information for the first responders. It shows specific officer deployment tactics, formations, and cornering strategies. Also covered are police, contact, and rescue team priorities, equipment, and procedures.
Because of the sensitivity of the information
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...e. The key to a successful conclusion lies with the first responding officer.
The course examines these incidents and provides critical information for the first responders. It shows specific officer deployment tactics, formations, and cornering strategies. Also covered are police, contact, and rescue team priorities, equipment, and procedures.
Because of the sensitivity of the information
more...
Responding to Robbery, Homicide, & Other In-Progress Crimes
The course will examine the planning and communications functions, as well as cover the specifics of homicide and robbery call response tactics, and crime scene management.
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The course will examine the planning and communications functions, as well as cover the specifics of homicide and robbery call response tactics, and crime scene management.
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
