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Responding Training Seminars and Classes
From 123-CBT Computer Based Training
Word 2002 Advanced on-line e-learning cbt (computer based)cd rom ...rtcut To Checking Grammar Adding Comments To A Document Responding To A Comment Working With Comments In Normal View Editing Comments Viewing Comments Deleting A Comment Adding A Voice Comment Recording A Sound Object Playing A Voice Comment Hiding The Reviewing Pane Printing Comments Printing Comments Only Hiding Comments Tracking Changes In A Document Making Revisions Changing  more...
Emegency Response in the Workplace on-line e-learning cbt (computer based)cd rom ... This course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply with the  more...
Workplace Conflict Recognizing and Responding to Conflict on-line e-learning cbt (computer based)cd rom ...Responding to Conflict Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach  more...
Privacy Information Security on-line e-learning cbt (computer based)cd rom ...by the Privacy Act of 1974. Legislatures are increasingly responding to calls for greater protection of private information, and stories of improper disclosures of large volumes of private information receive prominent media attention. At present, there is no broad, general federal law protecting the privacy of customer information; most protections are aimed at particular types of information  more...
Spill Prevention and Control on-line e-learning cbt (computer based)cd rom Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...
Responding to Business Crises on-line e-learning cbt (computer based)cd rom ...Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three  more...
Understanding Change on-line e-learning cbt (computer based)cd rom ...all aspects of our lives has become faster and faster and responding to change well is a necessity in today's competitive business environment. Leaders and managers, regardless of industry or organization, require a clear understanding of how important organizational change is in order to propel their organizations forward. This course outlines what is meant by change, as well as the importance  more...
Hazardous Materials in the Workplace on-line e-learning cbt (computer based)cd rom ...t. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define hazardous materials, identify the factors that influence how spills are controlled; recognize where spills are likely to occur; identify possible  more...
Managing Workplace Harassment Complaints Simulation on-line e-learning cbt (computer based)cd rom ...at the intent of this simulation is to illustrate ways of responding to harassing behavior in the workplace. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to  more...
Dealing With Sexual Harassment Simulation on-line e-learning cbt (computer based)cd rom ...at the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.  more...
Supervisor Manager Sexual Harassment Awareness Multi-State Edition on-line e-learning cbt (computer based)cd rom ...es and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment, free from sexual  more...
Cisco IINS 1 0 Network Security Principles I on-line e-learning cbt (computer based)cd rom Cisco IINS 1.0: Network Security Principles I Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 The open nature of the Internet makes it increasingly important for growing businesses to pay attention to the security of their networks. As companies move more of their business functions to the public network, they need to take  more...
SAP BusinessObjects Crystal Reports on-line e-learning cbt (computer based)cd rom ...ess data presents immense potential for understanding and responding to customer requirements and business process optimization. In order to realize this potential, SAP provides the Crystal Reports reporting tool. Crystal Reports has supplanted the BusinessExplorer report designer as SAP's standard enterprise reporting tool. Crystal Reports provides the interface to allow business users to  more...
From Online Training Directory
OSHA 8-Hour Hazwoper Refresher on-line e-learning cbt (computer based)study at homecoursewareSelf Directed The goal of this OSHA mandated training is to provide personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a  more...
Writing Web Content (Master Class)-Self Directed on-line e-learning cbt (computer based)study at homecourseware ...ance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability,  more...
Introduction to the Administration of a Medical Office on-line e-learning cbt (computer based)study at homecourseware ...ewing accuracy and completion of assignments, grading and responding to additional questions or other assistance that a student may need. You should consider this course as a preliminary course or ?step 1? on the educational ladder in the administrative arena. While this course is intended for personal enrichment, it contains objectives and information that can be extremely beneficial to those  more...
Expert Certificate Course in Medical Coding on-line e-learning cbt (computer based)study at homecourseware ... to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better score you will receive a Certificate of Completion from a nationally recognized leader  more...
Comprehensive Medical Transcription Training on-line e-learning cbt (computer based)study at homecourseware ... to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better score you will receive a Certificate of Completion from a nationally recognized leader  more...
Medical Office Specialist Training I (No Terminology) on-line e-learning cbt (computer based)study at homecourseware Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included. Please Print Out And Carefully Read This Information! Demand for medical office assistants  more...
Medical Office Specialist Training II (With Terminology) on-line e-learning cbt (computer based)study at homecourseware Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary. Please Print Out And Carefully Read This Information! Demand  more...
Recognizing and Responding to Signals of Violence on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts.  more...
Writing Web Content (Master Class) on-line e-learning cbt (computer based) ...ance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability,  more...
From 123-CBT Computer Based Training
Responding to Clients and Errors in ASP NET on-line e-learning cbt (computer based) To demonstrate how to create a Web Form using Visual C#  more...
Experiencing the Behavioral-based Interview on-line e-learning cbt (computer based) How will you know if you're in a behavioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be  more...
Managing Sexual Harassment Problems Simulation on-line e-learning cbt (computer based) ...at the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.  more...
Supervisor Manager Sexual Harassment Awareness on-line e-learning cbt (computer based) ...es and their company to know their role in preventing and responding to sexual harassment. Each company should have a policy on the issue of sexual harassment, outlining clear guidelines to deal with this issue. Every manager is accountable for knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course  more...
SAP R 3 Working with v3 0 on-line e-learning cbt (computer based)cd rom ...ith multiple applications. Identifying, classifying and responding to Dialog Messages. Unit 2: Help Features Duration: 2 - 3 Hour(s) Describe and identify how Help is organised within R/3, including base and Extended Help, the R/3 Library, the Glossary and release information. Use of Fast Help, help F1 and help F4, including the ? and Magnifying glass buttons, using input  more...
Cisco Networking Technologies Introduction Part 3 on-line e-learning cbt (computer based)cd rom This course covers the fundamentals of routing and routing protocols as well as WAN and DSL technologies. It then teaches the fundamentals of Cisco IOS software and switching. It maps to Cisco Exam 640-821. Learn To: Identify features of routing. Identify information contained in the routing table. Identify goals of routing protocols. Identify characteristics of circuit  more...
Self Development Positively Influencing Others on-line e-learning cbt (computer based)cd rom ...ng Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others. Learn To Identify steps to improve and encourage active listening skills. Identify the Satir modes and appropriate responses to the Satir modes.  more...
Windows 2000 Implementing Security Part 5 on-line e-learning cbt (computer based)cd rom ...overed. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate auto-deployment. • To identify features of centralization IPSec policy. • To match methods for verifying IPSec communications with their  more...
Windows 2000 Implementing Security Part 5 on-line e-learning cbt (computer based)cd rom ...overed. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate auto-deployment. • To identify features of centralization IPSec policy. • To match methods for verifying IPSec communications with their  more...
Interpersonal Communication Listening Skills on-line e-learning cbt (computer based)cd rom ...ur) Understand the importance of responding to a speaker. Provide effective feedback. Ask the speaker appropriate questions. Interpret a speaker's body language. Use your body language appropriately. Simulation Overview: In this  more...
Interpersonal Communication Effective Communication on-line e-learning cbt (computer based)cd rom ... identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures. Respond  more...
Outlook 2003 Fundamentals on-line e-learning cbt (computer based)cd rom ...tact. To identify options for responding to messages. To identify options in the Ways to Organize pane. To identify message field options. To sort a message folder using the Sort dialog box. Audience The target audience will range from new users to power users. It is expected that  more...
Outlook 2003 Proficient User on-line e-learning cbt (computer based)cd rom ...indow. To identify options for responding to an assigned task. To identify options in the Appointment window. To identify options in the Calendar Options dialog box. To schedule a meeting. Audience The target audience will range from new users to power users.It is expected that the  more...
Change Management Adapting to Change on-line e-learning cbt (computer based)cd rom ...nge and transition, and the transition process. Unit 2: Responding to Change (0.5 - 1 hour) Identify four factors that affect your response to change. List three reactions people have to change. List three common responses to the endings phase of transition. Identify people's needs during the endings  more...
Total Quality Management Principles on-line e-learning cbt (computer based)cd rom ...goal is to achieve customer satisfaction by measuring and responding to customer needs, and utilizing the quality checkpoints for customer satisfaction. Unit 2: Performance Excellence (0.5 - 1 hour) Identify the three steps to process management in quality systems. Identify ways in which replication increases performance excellence.  more...
Correcting Performance Problems Addressing Performance Problems on-line e-learning cbt (computer based)cd rom ...rrectly. Follow the steps for responding to an employee. Audience Managers and supervisors who want to learn how to successfully provide employees with feedback and address problem behavior. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English  more...
Managing Change Managing Yourself Through Change on-line e-learning cbt (computer based)cd rom ...l Learning Time 2 to 4 hours Objectives Unit 1: Responding to Change (0.5 - 1 hour) Identify the three phases of the transition process. Identify the difference between change and transition. Identify three common responses to the endings phase of transition. Apply strategies for managing  more...
HIPPA Security Awareness Part 2 Security Safeguards for Practitioners on-line e-learning cbt (computer based)cd rom ... Identify critical procedures for reporting and responding to security incidents. Identify guidelines for developing a data backup plan. Identify guidelines for developing a disaster recovery plan. Identify guidelines for developing an emergency mode operation plan. Unit 2: Physical and Technical Safeguards (0.5  more...
Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS on-line e-learning cbt (computer based)cd rom ... in the host name. Troubleshoot a DNS server that is not responding. Troubleshoot a DNS zone. Unit 3: Networking Services: WINS Duration: 2 Hour(s) Sequence the steps in the NetBIOS name resolution process when the required mapping is not present in the cache of a computer. Install WINS on a computer by using the Windows Components Wizard. Add a WINS server to the WINS console.  more...
CIW Security Professional Network Security Firewalls on-line e-learning cbt (computer based)cd rom ...iques for distracting hackers. Identify guidelines for responding to a hacker attack. Audience: This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are network server administrators, firewall administrators, systems administrators, application  more...
Negotiating Advanced Negotiation Tactics on-line e-learning cbt (computer based)cd rom ...tiation. Follow the steps for responding to the other party when he or she acts unethically during a negotiation. Audience Managers, team leaders, and professionals who are responsible for negotiating on behalf of their organizations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits:  more...
Executing Monitoring Controlling and Closing a Project on-line e-learning cbt (computer based) ...--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the  more...
Making Telephone Calls Count on-line e-learning cbt (computer based) ...s. By tuning into each customer's communication style and responding appropriately, you'll make stronger connections and build better rapport. In today's automated world, sometimes, just the act of getting a human being on the other end of the telephone can be quite a challenge. While automated voice attendants can be annoying, so is getting a person on the other end completely devoid of  more...
From Medical Survival Consultants
Basic Respiratory Protection instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminar In this online lesson you will learn various types of Occupational Respiratory hazards and the associated health effects. Learn how to control or eliminate respiratory hazards. You will learn about various types of respirators and respiratory protective gear. Learn how to choose the proper respiratory protection, put it on and take it off without exposure as well as responding to respirator  more...
Fire Safety instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminarcomputer lab In this online learning program you will learn about workplace fires and related explosions. We will cover the dangers of fire and the fundamentals of fire prevention along with the requirements for emergency exit routes. You will learn the basic guidelines for responding to a fire alarm and using a hand portable fire extinguisher. In addition you will be familiar with the classes of fire and  more...
Emergency Response instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminar In this online program we will go over what is required in a companies emergency plan and your responsibilities when it comes to the emergency plan. We will also cover what the emergency action plan training requirements are as well as requirements for alarm systems, fire prevention plans and fire prevention measures and requirements for access to emergency exits and exit routes. Special  more...
From Corexcel
Project Risk Management PMI-RMP Exam Prep on-line e-learning cbt (computer based)study at homeself directed ... and helps to educate project managers in identifying and responding to project risk. Also contained in the course is comprehensive review for the Project Management Institute's PMI-RMP certificate exam. This includes exercises, self-assessments, and case studies along with exam taking tips and two full-length, 170 question practice exams covering the required four domains of risk management  more...
From Serebra Learning Corporation
Executing Monitoring Controlling and Closing a Project on-line e-learning cbt (computer based) ...--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the  more...
Project Management Essentials Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project  more...
Making Telephone Calls Count on-line e-learning cbt (computer based) Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer  more...
Presenting Your Ideas Captivate Your Audience on-line e-learning cbt (computer based) Presenting Your Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing  more...
Moving Past Conflict Handle Conflict Rationally on-line e-learning cbt (computer based) Moving Past Conflict: Handle Conflict Rationally, is the first of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance of conflict and of aiming for a win-win deal, recognize barriers to rational win-win negotiations, classify reactions to conflict and assess techniques for overcoming roadblocks to rational negotiation. The Negotiation  more...
Moving Past Conflict Negotiate for Resolution on-line e-learning cbt (computer based) Moving Past Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and  more...
Preparing to Negotiate Know Your Game Position on-line e-learning cbt (computer based) Preparing to Negotiate: Know Your Game Position, is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the stages in clarifying goals, identify the importance of flexibility and underlying interests, assess your position by posing questions and perform a step-by-step analysis of your position. The Negotiation Strategies curriculum helps  more...
Preparing to Negotiate Know the Opposing Position on-line e-learning cbt (computer based) Preparing to Negotiate: Know the Opposing Position, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to assess your opponents before a negotiation and identify what to research to achieve a desired outcome from a negotiation. The Negotiation Strategies curriculum helps today's busy professional identify and implement proven methods for moving  more...
Preparing to Negotiate Size Up the Playing Field on-line e-learning cbt (computer based) Preparing to Negotiate: Size Up the Playing Field, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that  more...
Selecting Your Strategy Choose Your Game Plan on-line e-learning cbt (computer based) Selecting Your Strategy: Choose Your Game Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The  more...
Selecting Your Strategy Compete to Win on-line e-learning cbt (computer based) Selecting Your Strategy: Compete to Win, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the competitive game, identify your preparatory steps for a competitive negotiation, identify the guidelines for controlling concessions and commitments and select competitive tactics to improve the  more...
Selecting Your Strategy Collaborate for Solutions on-line e-learning cbt (computer based) Selecting Your Strategy: Collaborate for Solutions, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages of the collaborative game, identify the keys and obstacles to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative  more...
Selecting Your Strategy Compromise to Move Forward on-line e-learning cbt (computer based) Selecting Your Strategy: Compromise to Move Forward, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the compromise game, identify compromise tactics to achieve a satisfactory outcome, avoid compromise traps and pitfalls that can lead to an unsatisfactory outcome and recognize how to  more...
Selecting Your Strategy Choosing Not to Negotiate on-line e-learning cbt (computer based) Selecting Your Strategy: Choosing Not to Negotiate, is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the accommodating game, identify the advantages and disadvantages of the avoiding game and identify avoiding game tactics. The Negotiation Strategies curriculum helps today's busy professional  more...
Selecting Your Strategy Legal and Ethical Concerns on-line e-learning cbt (computer based) Selecting Your Strategy: Legal and Ethical Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy  more...
Listening for Higher Purposes on-line e-learning cbt (computer based) Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team  more...
International Communications Simulation on-line e-learning cbt (computer based) In this simulation, you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing  more...
Cross-cultural Communications Simulation on-line e-learning cbt (computer based) You're the newly hired general manager of the Springfield Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto,  more...
Managing Anger in the Workplace Simulation on-line e-learning cbt (computer based) Like most people, you have probably become angry at work. A disagreement with a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy  more...
360-Degree Performance Appraisal Simulation on-line e-learning cbt (computer based) In this simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance  more...
PrimeDiversity Awareness Begin Your Diversity Journey on-line e-learning cbt (computer based) This course provides tools to assist the learner in taking responsibility for strengthening diversity awareness. Strategies for responding appropriately to individuals with a different value system are presented, as are a multitude of other activities to foster an environment of mutual appreciation and respect. Professionals who want to work more effectively with colleagues whose backgrounds,  more...
Communicating with Power and Confidence on-line e-learning cbt (computer based) Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...
Managing and Maintaining Brand Equity on-line e-learning cbt (computer based) There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...
Supervisor and Manager Sexual Harassment Awareness on-line e-learning cbt (computer based) ...es and their company to know their role in preventing and responding to sexual harassment. Each company should have a policy on the issue of sexual harassment, outlining clear guidelines to deal with this issue. Every manager is accountable for knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course  more...
Dealing with Sexual Harassment Simulation on-line e-learning cbt (computer based) You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are inappropriate. When your boss  more...
Managing Sexual Harassment Problems Simulation on-line e-learning cbt (computer based) ...at the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond.  more...
Managing Workplace Harrassment Complaints on-line e-learning cbt (computer based) You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler,  more...
Supervisor and Manager Sexual Harassment Awareness Multi-State Edition on-line e-learning cbt (computer based) ...es and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment, free from sexual  more...
HIPAA Implementing Privacy Rules on-line e-learning cbt (computer based) The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that  more...
Responding to Clients and Errors in ASP NET on-line e-learning cbt (computer based) To demonstrate how to create a Web Form using Visual C# Web developers with basic experience using previous versions of Active Server Pages or similar technology, who wish to start working with Microsoft ASP.NET  more...
Win2000 Professional Recovering Data and Systems on-line e-learning cbt (computer based) ...s well as with Stop errors and configuring the system for responding to Stop errors.Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000  more...
Emergency Response on-line e-learning cbt (computer based) ...e-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply with the  more...
First Aid--Basic on-line e-learning cbt (computer based) First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior  more...
Hazardous Material Management on-line e-learning cbt (computer based) ...t. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials identify the factors that influence how spills are controlled recognize where spills are likely to occur identify possible responses to a release  more...
Spill Prevention and Control on-line e-learning cbt (computer based) This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials recognize where spills  more...
Webmaster Essentials on-line e-learning cbt (computer based) ... an individual responsible for maintaining a web site and responding to queries about it. In this course, the student will learn how to create a web site. The student will choose communications connections and server platforms for the web site development. The student will then use HTML and CGI to develop simple and complex web sites. This course is designed for individuals responsible for  more...
Microsoft Windows 2000 Implementing Security Part 5: RAS and Wireless on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In this course, participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents.  more...
Microsoft Access 2000 Designing and Implementing Database Applications Part 3 - Creating Application on-line e-learning cbt (computer based) This is the third course in a five-part series that will provide IT professionals with the knowledge and skills necessary to design and implement database solutions using Microsoft Access 2000. At the completion of this course students will learn to identify the basics of Access 2000 programming; identify the constructs that are used to control the flow of a program; write Sub and function  more...
Microsoft Windows 2000 Implementing Security Part 5: RAS and Wireless on-line e-learning cbt (computer based) In this course participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents.  more...
Self Development: Positively Influencing Others on-line e-learning cbt (computer based) Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively understanding Satir modes and sensory systems building rapport and  more...
Interpersonal Communication: Effective Communication on-line e-learning cbt (computer based) Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver choosing a proper channel and responding to feedback. In this program you will also learn how to overcome a variety of common forms of interference.  more...
From Child Care Lounge
Understanding and Responding to Biting Online Class on-line e-learning cbt (computer based)study at homeself directed This training will help child care providers learn how to prevent and manage biting. One of the most troublesome child behaviors, from a parent's perspective, is biting. This is true whether the child is the aggressor or the victim. However, biting in child care is a very common behavior from the time children start teething all the way through their toddler years.  more...
From ManageTrainLearn
22 Responding to Conflict The 4 Tactical and Strategic Aa ™s In this SkillBooster, you'll learn the 4 main options in dealing with conflict; why compromises are rarely the best response; and why it is better to be like an owl than a snail, a tiger, or a fox. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters22/  more...
From Medical Tourism Training, Inc
Telephone Skills for Professionals ...course covers eight areas of expertise: 1. Answering and responding to calls 2. Enhancing your voice quality 3. Improving listening skills 4. Asking the right questions to get the right answers 5. Managing calls 6. Returning calls properly and promptly 7. Using voice mail professionally 8. Delivering excellent customer service via telephone These aspects of telephone etiquette, when  more...
From PDHengineer. com-Decatur Professional Development, LLC
EPA - Building Air Quality BAQ Action Plan on-line e-learning cbt (computer based) ...ole In Maintaining Good IAQ Establishing Procedures for Responding to IAQ Complaints State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an approved provider of continuing education in all states that pre-approve course providers. In all other states  more...
From Backup Training Corporation
Tactics: Responding to & Preventing School Violence on-line e-learning cbt (computer based)cd rom This class offers tips on how any agency can prepare to encounter and defeat active shooters. Tactics: Preventing and Responding to School Violence ( 8-hour course ) Instructed by Jeff Bailey Columbine! If you aren't well prepared before a school violence incident happens, you will fail and people will die. You cannot develop a plan as an incident occurs. This class offers tips on how any  more...
Responding to Elder Abuse & Mentally Disturbed Persons on-line e-learning cbt (computer based)cd rom ... elders, and how to deal with Mentally Disturbed Persons. Responding to Elder Abuse & Mentally Disturbed Persons ( 8-hour course ) Instructed by James McAuliffe Calls involving mentally disturbed persons can be a nightmare. Often, officers are called upon to resolve incidents that do not involve crimes. Officers find themselves called into situations because there is no other agency willing  more...
Patrol Response to Active Shooters on-line e-learning cbt (computer based)cd rom ...e. The key to a successful conclusion lies with the first responding officer. The course examines these incidents and provides critical information for the first responders. It shows specific officer deployment tactics, formations, and cornering strategies. Also covered are police, contact, and rescue team priorities, equipment, and procedures. Because of the sensitivity of the information  more...
Responding to Robbery, Homicide, & Other In-Progress Crimes on-line e-learning cbt (computer based)cd rom The course will examine the planning and communications functions, as well as cover the specifics of homicide and robbery call response tactics, and crime scene management.  more...
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