From Serebra Learning Corporation
Java Servlets Part 2: Creating Servlets 
This second course in the series provides the core information needed to teach learners how to create and use servlets. The first course is more of an introductory course and the final course in the series teaches advanced features of servlets. This course teaches how the servlet receives information and requests; how the servlet sends information, including standard
HTML and multimedia content;
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Maintaining Network Security 
This course acquaints the students with planning and maintaining network security. It also describes the process of evaluating and testing network security. Additionally, the course explains the process of incident response. Network
Administrators more...
Progressing through the Complex Sale 
High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are
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Developing Customer Satisfaction Surveys 
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a
GIGO (
Garbage In/
Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
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Effective Communication Skills 
... their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the
Customer Support Specialist (
CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions
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Managing Conflict Stress and Time 
...munication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory
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Developing a Positive Attitude 
Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It
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Presentation Resources Available to You 
This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
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Teamwork and Emotional Intelligence 
Elizabeth and
Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization,
Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many
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Improving Your Cross-cultural Communications 
...ve never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest
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The Process of Interpersonal Communications 
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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Reviewing Performance 
Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they
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Strategic Approaches to Risk Management HRCI SPHR 
Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and
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IT Challenges Present and Future 
With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under
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Experimenting for Process Improvement 
... Six
Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to optimize performance during the
Improve phase. You will learn about
Response Surface Methodology (
RSM) and how it is
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Inventory Management 
In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective
Inventory Management is no longer static- the emphasis is on movement, and quick
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Using SOAP 
To understand how to create
SOAP documents that support web services
Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP,
WSDL, and
UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
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Harassment in the Workplace 
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Project Management Techniques 
The fast pace of technological changes in today's world is resulting in increasingly new demands in business. Therefore, it is important that the projects undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a
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Security and the Wireless Environment 
To describe security in the wireless environment
Technical and security professionals; IT and business managers who need to learn about information security for current and emerging wireless technologies; students studying or researching wireless communications and technologies
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Analyzing the Network 
This module covers network performance concepts, estimating traffic volumes and patterns, taking baseline measurements of
LAN traffic, and developing a traffic specification document.
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DOT 3 Shipping Papers 
...use of the
HAZMAT Precedence Table, and general emergency response information. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. list the four components of
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Emergency Disaster Preparedness 
...esigned and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer, police or fire department officials. The content in this course is designed to
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Emergency Response 
...ents. define basic terminology associated with emergency response recognize the presence of hazardous substances in an emergency specify the risks associated with hazardous substances in an incident specify the potential outcomes associated with an emergency created when hazardous substances are present define the role and responsibilities of the
Emergency Response Team identify
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Emergency Response and Spill Control HAZWOPER 
This training describes how to respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define "hazardous materials" recognize where spills are likely to occur identify the elements of an emergency
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Hazardous Material Management 
...gnize where spills are likely to occur identify possible responses to a release specify potential outcomes of using inappropriate control methods define the primary and secondary goals of spill control define the terms "containment" and "confinement" specify the recommended procedures for spill and leak response specify the proper steps to contain hazardous spills specify confinement
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Spill Prevention and Control 
This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials recognize where spills
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Hazardous Waste Generator Awareness 
... methods for, waste minimization and spill prevention and response are defined. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify and characterize all wastes properly label and manage waste containers use a manifest when
RCRA waste is transported properly dispose of hazardous waste prepare waste generation reports maintain
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Project Management: Risk Management 
This program covers classifying project risks, how to distinguish business risk from insurable risks, how to know when to take risks and when to avoid them, and the actions included in project risk management. In addition, this program provides instruction on how to identify and classify risks according to their level of impact, and how to use specific tools in risk identification. This program
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CompTIA Security+ Part 4: Cryptography and Operational Security 
This course covers cryptography and operational security. The course begins with an introduction to algorithms and hashing. Then participants are introduced to
PKI certificates standards and key management. Participants will also learn about physical security considerations and how to deal with disaster recovery and business continuity. Guidelines for establishing security HR and incident
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CompTIA Security+ Part 4: Cryptography and Operational Security 


This course covers cryptography and operational security. The course begins with an introduction to algorithms, and hashing. Then, participants are introduced to
PKI, certificates, standards, and key management. Participants will also learn about physical security considerations, and how to deal with disaster recovery and business continuity. Guidelines for establishing security, HR, and incident
more...
Building XML-Based Web Applications Part 1: XML Introduction and Technologies 
...course introduces the learner to a history of
XML and its response to the challenges of data structuring and information processing. The core
W3C specifications for XML and the business and commercial uses of XML are introduced. The course goes also covers the basic elements of XML language and structure. The key elements of XML documents are covered in addition to XML grammars and namespaces.
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Value Chain Management: Managing a Value Chain 
...response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products services and information and raw materials to the final point of consumption. It covers methods of winning cost advantage and achieving the value proposition
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From 123-CBT Computer Based Training
Lotus Notes R5 Managing and Sharing Information 

...lection condition to display documents in a view. Indent response documents in a view. Grant a specific user the access to a view. Cascade views. Unit 2:
Searching for
Information Duration: 1.5 - 2 Hour(s) Search a view sequentially for documents that contain a specific word. Search a view in a database for documents containing specific phrases. Search a view in a database for
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Lotus Notes R5 Managing and Sharing Information 

...lection condition to display documents in a view. Indent response documents in a view. Grant a specific user the access to a view. Cascade views. Unit 2:
Searching for
Information Duration: 1.5 - 2 Hour(s) Search a view sequentially for documents that contain a specific word. Search a view in a database for documents containing specific phrases. Search a view in a database for
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Lotus Notes R5 Collecting and Organizing Information 

... by pasting information by using shortcut keys. Create a response document by using the
Action bar. Print a
Notes document by using the Action bar. Create a table in a document. Create lists in a Notes document. Create a section in a document. Format a document by changing the text attributes. Format paragraphs in a document by using the ruler. Format a document that contains tables by
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Lotus Notes R5 Collecting and Organizing Information 

... by pasting information by using shortcut keys. Create a response document by using the
Action bar. Print a
Notes document by using the Action bar. Create a table in a document. Create lists in a Notes document. Create a section in a document. Format a document by changing the text attributes. Format paragraphs in a document by using the ruler. Format a document that contains tables by
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Visual InterDev 6 0 Active Server Pages and Data Access 

... the
Form collection.
Match the header fields of an
HTTP response message with their purposes.
Identify the properties of
Response object.
Identify the methods of the Response object.
Write the code to redirect the user to another
URL by using the
Redirect method of the Response object.
Validate the user input by using the server script.
Write the code to prevent concurrent access to the
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Visual InterDev 6 0 Active Server Pages and Data Access 

... the
Form collection.
Match the header fields of an
HTTP response message with their purposes.
Identify the properties of
Response object.
Identify the methods of the Response object.
Write the code to redirect the user to another
URL by using the
Redirect method of the Response object.
Validate the user input by using the server script.
Write the code to prevent concurrent access to the
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Consulting Skills Building Consulting Relationships 

..., it is your responsibility to address these problems. In response, you are meeting to determine the need for an outside consultant to evaluate the plant's efficiency. Your budget would allow you to allocate $40,000 toward consulting fees, which is not enough to acquire an experienced consultant for more than just part-time work. Since
Bruce and
Ron have always run
Plant 1, it is your
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Visual InterDev 6 0 Planning a Web Application 

...act on the network bandwidth of a
Web site.
Identify the response time requirements of a Web application.
Identify the barriers to the performance of a Web application.
Identify the benefits of analyzing the maintenance requirements of a Web application.
Identify the maintainability attributes of a Web application.
Identify the factors that impact the maintainability of a Web application.
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SQL Server 7 0 System Administration - Part 4 

...Create an alert on a user-defined error.
Define an alert response.
Identify the factors that cause looping alerts.
Identify the features of a multiserver environment.
Define a master server.
Define a target server.
Identify the facts to consider when making changes to a job in a multiserver environment.
Identify the features of
SQL Server Web Assistant.
Create an
HTML file.
Execute a
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XML Building XML-Based Web Applications Part 1 

...course introduces the learner to a history of
XML and its response to the challenges of data structuring and information processing. The core
W3C specifications for XML and the business and commercial uses of XML are introduced. The course goes also covers the basic elements of XML language and structure. The key elements of XML documents are covered, in addition to XML grammars and namespaces.
more...
XML Building XML-Based Web Applications Part 1 

...course introduces the learner to a history of
XML and its response to the challenges of data structuring and information processing. The core
W3C specifications for XML and the business and commercial uses of XML are introduced. The course goes also covers the basic elements of XML language and structure. The key elements of XML documents are covered, in addition to XML grammars and namespaces.
more...
Moving from Technical Professional to Mgr Series Getting Started 

...s to the popular
Reservation database. This project is in response to requests from some of
Icon's major clients, who have asked for more functionality in areas such as greater data collection, specialized reports, financial statistics, and online analytical processing. Katherine wants this project to succeed because Icon's main competitor has recently announced the release of an enhanced
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Customer Relationship Mgt eCRM 

Customer
Relationship Management: eCRM introduces the students to managing customer relationships over the
Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. Learn To Identify the features of eCRM. Identify ways to
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Business Problem Solving Problem Solving Fundamentals 

...learn about the need for problem solving, the ineffective responses to problems, and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally, the program provides you with definitions and strategies for overcoming barriers to solving problems. By applying the information in this program, you will be able
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Value Chain Management Managing a Value Chain 

...response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products, services and information, and raw materials to the final point of consumption. It covers methods of winning cost advantage and achieving the value
more...
Change Management Adapting to Change 

...abling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the factors that affect their own and others' response to change. Apply constructive strategies to manage the uncertainties posed by a transition. Audience
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Total Quality Management Principles 

...ound it was bottom of the customer satisfaction table. In response to this, you've set up a focus group to ensure that
Icon is in the top 10 for next year's poll. You hope that a small focused team will help to solve the issue of customer dissatisfaction and bring customer needs to the forefront of Icon's agenda. Revenue is also down by 50% and you're worried that this will further diminish
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XML Building XML-Based Web Applications Part 4 

Course
Overview This is the fourth course in a five part series dedicated to coverage of the
Document Object Model. This course will provide the learner with a solid understanding of its importance and practice of its usage. The structure of the
DOM is presented in detail, along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation
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Security Part 4 Cryptography Operational Security 

...y. Guidelines for establishing security, HR, and incident response policies are taught. Finally, the learner will acquire a deeper understanding of their role in preserving and collection evidence and the management of documentation. Learn To To identify features of encryption. To identify types of symmetric encryption.
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