Online Responses eLearning

Designing and Planning Experiments in Six Sigma ... the right design including suitable factors, levels, and responses their experiments can reveal the precise combination of factors that will optimize the response. Later, that combination will be tested, validated, and ultimately implemented to effect the desired process improvement. This course surveys the concepts that are fundamental to design of experiments methodology, including the basic  more...

Workplace Conflict Recognizing and Responding to Conflict Workplace Conflict: Recognizing and Responding to Conflict Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if  more...

Managing Procurements ...f detailed and time consuming steps from obtaining seller responses, selecting a seller, awarding a contract, to managing the procurement relationship. This is the second course in the Project Procurement Management knowledge area and covers three process Conduct Procurements, Administer Procurements, and Close Procurements. Specifically, learners will be introduced to proposal evaluation  more...

Performing Risk Analysis ...fy and analyze potential threats so that appropriate risk responses are developed and the project's level of exposure is controlled. Risk analysis has become an important discipline within the field of project management. It involves prioritizing risks and assessing each identified risk's probability of occurrence and potential impact, whether positive or negative. The science of project  more...

Risk Response Monitor and Control ...s in the Project Risk Management knowledge area Plan Risk Responses and Monitor and Control Risks will be introduced. Specifically, the learner will be introduced to strategies for handling both negative and positive risk, and how to monitor and control these risks. This course will also cover all the necessary project documents and plans that require updates as these processes are performed.  more...

Illegal Insider Trading Simulation ...ains links to the following course: LCO0117. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a  more...

Workplace Diversity Awareness Simulation ...o the following course: lchr_01_a03_lc_enus. The types of responses this simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a  more...

Identifying Your Customers Expectations Identifying Your Customers' Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see  more...

Toxicology HAZWOPER Toxicology (HAZWOPER) This course focuses on the study of poisons, their safe limits, and their adverse effects on living organisms. While the subject of toxicology is complex, it is necessary to understand the basic concepts in order to make logical decisions concerning the protection of personnel from chemical exposure. The content in this course is designed to comply with the intent of  more...

Hazardous Materials in the Workplace ...gnize where spills are likely to occur; identify possible responses to a release; specify potential outcomes of using inappropriate control methods; define the primary and secondary goals of spill control; define the terms containment and confinement; specify the recommended procedures for spill and leak response; specify the proper steps to contain hazardous spills; specify confinement methods  more...

Taking Control of Your Stress Taking Control of Your Stress In 'Occupational Stress,' Stephen Palmer wrote 'Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it  more...

Preparing for Outbound Sales Calls ...owing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside sales approach, the structure of this approach, and the six buying roles. The course outlines the steps involved in precall planning, including recognizing call types, creating call  more...

Preparing for Inbound Sales Calls ..., and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach, the structure of this approach, and the six buying roles. The course outlines the steps involved in maintaining a superior level of call readiness,  more...

Managing Workplace Harassment Complaints Simulation ...ding to harassing behavior in the workplace. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a  more...

Dealing With Sexual Harassment Simulation ...f responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a  more...

Six Sigma Leadership and Change Management ...changes. Black Belts need to proactively anticipate human responses, overcome them, and lead the organizational change. The course discusses the role of enterprise leadership and some of the leadership qualities and strategies for Six Sigma success. This course also explores organizational roadblocks and ways to manage them effectively. In addition, the course deals with changes caused by Six  more...

Purchasing Finding Sources of Supply Purchasing: Finding Sources of Supply Your organization's purchases probably account for the largest share of its total costs. Having a clear understanding of your product and service requirements and conveying those requirements to the right suppliers may result in huge savings for your organization. But finding the right suppliers takes effort. First you need to identify the best available  more...

Incident Management Response Introduction Resources ...ur. This course examines what incident management is, how responses are prepared, and concepts and technologies that are used when dealing with incidents. This course also looks at the principles, importance of, and outcomes of incident management and how the information security manager, with the approval of senior management, prepares the people and the resources of the organization to deal  more...

IT Project Management Essentials Managing Risks in an IT Project IT Project Management Essentials: Managing Risks in an IT Project IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather  more...

Managing Resources During Difficult Times Managing Resources During Difficult Times Companies facing tough times such as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It's important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company.  more...

Legal Research and Writing ...and will cover grammar, format, style and content. Sample responses will not be available. Because students are able to have a draft reviewed, students will not be permitted to resubmit a final writing project for a better grade. Office Hours: I am available at any time at or . You may contact me during those times via email or instant messenger. My user name is , , . If you wish to use  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ™ll be given techniques for dealing with  more...

Recognizing and Managing Anger ...manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. After learning to identify the different sources of anger, you will  more...

Pharmacy Technician National Certification Exam Preparation Course Would you like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy  more...

Communicating with Power: Resolving Conflict ...responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Communicating with Power: Resolving  more...

Dealing with Customer Complaints ...stomer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Dealing with  more...

Communication and Leadership ...ra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, and to the point. Learn how to coordinate your verbal and nonverbal message to get the best results and learn how to write in  more...

Preparing for the Behavioral Interview Research shows that the biggest problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

Problem Performance Identification ...n between conduct and performance is crucial, because the responses to them need to be different. Another facet of the effective management of problem performance lies in identifying the causes of problem performance. There are performance problems that result from the way that the organization operates, which may well make the individual worker unable to perform better, for example in terms  more...

Internal Customer Service Conflict and Complaints Simulation ...en they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning environment. Over the course of the simulation, participants will apply their conflict-handling  more...

Managing Sexual Harassment Problems Simulation ...f responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a  more...

Increasing Emotional Intelligence In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by  more...

Lotus Notes R5 Calendaring and Scheduling ...r a given Meeting Invitation calendar entry. Display the responses of the people invited to a meeting. Reschedule a meeting to a new date. Specify your free time schedule. Provide specific users access to your free time schedule. Accept a meeting invitation by using the meeting invitation mail. Accept a meeting invitation tentatively by using the meeting invitation mail. Propose a change  more...

Networking Technologies Series TCP IP Internetwork Mgt ...the benefits of relaying mail. Sequence the command and responses between the sender and the receiver in Simple Mail Transfer Protocol (SMTP). Identify the ways by which MIME messages are sent by using ESMTP. Identify the services provided by Post Office Protocol (POP). Identify the benefits provided by Internet Message Access Protocol (IMAP). Identify the services provided by Network  more...

SAP R 3 v4 x SD Order Processing ...ls. Credit Limit Check. Credit Control Area. System Responses. Credit Management. Unit 3: Tools Duration: 1 - 2 Hour(s) Entry Aids. Tools. Displaying Assortments. Copying Assortments. Making Changes Quickly. Arranging Order Items. Standard Information. Selection Criteria. Inserting a Column. Changing an Order from the List. Summarizing Order Values.  more...

Lotus Notes R5 Calendaring and Scheduling ...r a given Meeting Invitation calendar entry. Display the responses of the people invited to a meeting. Reschedule a meeting to a new date. Specify your free time schedule. Provide specific users access to your free time schedule. Accept a meeting invitation by using the meeting invitation mail. Accept a meeting invitation tentatively by using the meeting invitation mail. Propose a change  more...

Self Development Increasing Your Assertiveness ...nts also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. Learn To Understand the effects of self-fulfilling prophecies. Use four activities to enhance self-esteem. Identify four fears that inhibit the expression of anger.  more...

Self Development Positively Influencing Others ... Identify the Satir modes and appropriate responses to the Satir modes. Use 'I' statements to influence others. Match the sensory system of another person. Respond appropriately to verbal attacks. Given five steps, work to empower another person. Audience Professionals  more...

Stress Management Fundamentals for Employees ...management. Understand different sources of stress and responses to stress. Understand how changes in lifestyle and attitude can reduce stress. Audience: The target audience for this course is individuals who want to improve their understanding of the causes and impact of stress, and learn ways to manage stress effectively. There are no prerequisites required for this course.  more...

Visual Basic NET-Web Based Development Part 4 ...XML Web service. o Identify features of XML Web service responses. o Identify the syntax of a default Simple Object Access Protocol (SOAP) Web service response. o Identify the syntax for creating a custom-formatted XML Web service response. o Sequence the steps for finding an XML Web service. o Match .NET My Services with their functions. o Identify methods for accessing an XML Web  more...

Decision Making Problem Solving Problem Solving Fundamentals ...s can be handled. Avoid inadequate responses to a problem. Recognize how poor problem solving affects an organization. Identify what questions to ask to develop a history of the problem. Simulation Overview: Each of the simulations allows you to practice the skills learned in the  more...

Business Problem Solving Problem Solving Fundamentals ...learn about the need for problem solving, the ineffective responses to problems, and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally, the program provides you with definitions and strategies for overcoming barriers to solving problems. By applying the information in this program, you will be able  more...

Change Management Adapting to Change ...abling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the factors that affect their own and others' response to change. Apply constructive strategies to manage the uncertainties posed by a transition. Audience  more...

Correcting Performance Problems Addressing Performance Problems ...u will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame. Learn To Apply the guidelines you should follow when conducting a constructive feedback session. Follow the steps for conducting a feedback session.  more...

Managing Change Managing Yourself Through Change ...transition. Identify three common responses to the endings phase of transition. Apply strategies for managing the endings phase of transition. Simulation Overview: You will meet with Icon International a a s District Sales Manager, the Director of Finance, and a Product Manager. Your goal during this meeting is to  more...

Organizational Crisis Mgmt Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for  more...

Project Management Project Procurement Management ...gement processes. Understand the importance requesting responses and selecting sellers processes play during Project Procurement Management. Understand the purpose of key contract management activities and how the contract administration process prepares the contract for closure. Audience: The target audience for this course is individuals interested in the profession of project  more...

Team Participation Team Communication ... Effectively handle team members' responses to their ideas. Audience Managers and employees who want to improve their team communication skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background  more...

Achieving Success Without Authority Focusing on Results ... Identify different types of thoughts that influence your responses to people. Differentiate between high and low self-esteem. Identify types of body language. Identify a strategy to beat procrastination. Identify guidelines for self-empowerment. Simulation Overview:  more...

Managerial Leadership Leading Through Change ...e guidelines. Identify common responses to conflict. Help an employee through stages of workplace grief. Identify guidelines for leading employees when mistakes occur. Audience Managers, supervisors, and team leaders who want to learn how to lead successfully. Deployment Options e-Learning  more...

Negotiating Advanced Negotiation Tactics ...ves an overview of various negotiation tactics as well as responses for each tactic. In addition, this program includes examples of unethical negotiation tactics and what to do when faced with a party that uses unethical tactics. Learn To Identify steps of the process for gaining control during a negotiation. Follow the steps for  more...

Project Leadership Overcoming Obstacles ...the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help employees deal with change.  more...

Project Leadership - Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The Change Controls necessary to manage every project are also addressed  more...

Change Management Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in  more...