Online Responsibilities eLearning - Training Resources
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From Online Training Directory
School Assessments Responsibilities


This course reviews the assessment process, rights and responsibilities of parents, as well as school district responsibilities.
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Preventing Sexual Harassment for Employees



...s to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and behaviors, and warnings about things they might be doing unintentionally that give the wrong impression. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
Preventing sexual harassment is
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How To Master Supervision



...cessful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four
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Employment Closure Training & Certification Program
Learn how to adminster the federally-mandated Employment Closure rules and earn a "Certified Employment Closure Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions.
Employees leave companies on a daily basis, yet few people understand the scope and complexities involved with
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Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition


...nt of personal qualities like professionalism and ethical responsibilities.
This course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring Interactive Modular Education) method of instruction, which provides students with an ever present mentoring and instructive presence, as well as an extensive array of tools and resources to ensure that they excel in their
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Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition


...nt of personal qualities like professionalism and ethical responsibilities.
This course is structured to provide the student with a solid foundation in the study of anatomy and terminology, as well as highly refined skills in grammar, spelling, proofreading and typing. In addition, students are provided with advanced techniques and practice in transcription to effectively meet all of the
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Comprehensive Leadership Training
...ose who are about to enter into positions with leadership responsibilities.
Welcome to our Comprehensive Leadership Training Course There is such a dearth of good leaders everywhere that they are the best paid people in any organization.
It is a well known fact that effective leaders make effective teams and organizations. Such leaders not only put their teams on a higher trajectory but also
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American Citizenship Test Prep
...rmation that you will need to know, including: rights and responsibilities of American citizens and aspects of eligibility to apply for citizenship, American History, American Government, American Holidays and Symbols, U.S. Constitution (Preamble and Articles), U.S. Constitution (Bill of Rights and Articles) and 100 Practice Questions.
The course takes you to web sites that will allow you to
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Developing A Child s Critical Thinking Skills



Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques
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Guardianship Decisions for Elderly Loved Ones



Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of
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Becoming an Effective Team Member



Course description -- The key to a teama s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see
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Conducting Performance Reviews



...on -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging situations and
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Creating a Strong Leadership Team



Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving
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From 123-CBT Computer Based Training
Views on Organizational Change
...responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this larger picture is a big help when you set out on a
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Views on Organizational Change
Using Business Tools to Manage Sales Teams
Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively
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Introduction to Brand Management
...able, long-lasting brand. First, you will learn about the responsibilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and current trends in branding. Finally, you will recognize the components and
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Social Responsibility in Corporations
...responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course provides ethical
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.
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The Facilitator Role
Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying
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Establishing Team and Customer Relationships
... of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course
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A Manager s Introduction to Business Law
This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also
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American Business Formations in the 21st Century
...tes both the rights it has in the eyes of the law and the responsibilities it has towards individuals and other businesses. By understanding these different formations, you as a manager can build successful business relationships.This course presents strategies for conducting business with each kind of business formation and for developing your business through acquisition, joint venture or
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Managing Business Risk - Financing and Contingency Planning
Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan.
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Oracle 11i Function Security and Data Security
To create users and responsibilities, assign responsibilities, create data groups, create functions and menus, and perform key data-security tasks
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Oracle 11i Using the Navigator Forms and Online Help
To define responsibilities and recognize Navigator functionality, enter and work with data using forms, and search for information with Oracle Applications online help
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Introduction to Portfolio Management
Portfolio managers have a great deal of responsibility within an organization; not only do they have to be mindful of individuals responsible for managing portfolio components, but they also have to be mindful of executive management, which sets the strategy. All the project managers within the portfolio might think that their projects are the most important. But it's the portfolio manager who
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Transitioning into a Project Management Role
...d to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine your project management skills, but this course will prime you for the process of transitioning into a project management role. It will discuss the
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Ethics and Professional Knowledge
...managers must have a clear comprehension of these ethical responsibilities.Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence.This course teaches prospective project managers techniques for making ethical choices; contract elements for legal
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Advanced Project Leadership - Navigating Corporate Structures
Advanced Project Leadership: Navigating Corporate Structures teaches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders Hidden Agendas. You will also learn about project
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Team Leadership - Developing a High-Performance Team
Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance
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Project Teams - Participating on a Project Team
Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.
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Six Sigma Team Dynamics and Performance
...Six Sigma teamwork. You'll learn about team member roles, responsibilities, and interaction styles, as well as methods for resolving team and people problems. In addition, you'll learn about that all-important organization gathering, the team meeting. Specifically, you'll learn which factors lead to successful meetings, and how to collectively organize and choose group ideas. Six Sigma is a
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The Six Sigma Change Agent
...es used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will introduce you to the components of a successful communications strategy. Many organizations, and often even Six
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Becoming a Manager Responsibilities and Fears
...xcitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities
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Developing a New-product Strategy
...our research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product strategy for the products or product line for which
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Introduction to External Auditing
... auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the major legal responsibilities that external auditors face. In addition, you will learn how the auditing profession has been
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Operations Management - Operations Components
Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company's operations. .
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The Principles of Financial Management
...-not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all managers, from line supervisors to senior executives, to use this tool more effectively to support the
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Communicating with Power and Confidence
...isten. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can
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Administrative Functions
...onals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you succeed at your job. It will
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CIW Security Professional Intrusion Detection Threat Analysis

...entify key aspects of intrusion detection.
Identify key responsibilities of an incident response team.
Identify features of IDS application strategies.
Identify key aspects of creating baselines for log analysis.
Identify types of event logs used in Microsoft Windows 2000.
Enable auditing in Microsoft Windows 2000.
Identify key auditing recommendations that enhance security.
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Lotus Domino R5 System Admin Part 7 Security Planning Implementation

... Match each member of the Domino Security team with their responsibilities. Match the strategies that may be used to secure servers with their functionality. Match the strategies that may be used to secure applications with their functionality. Match the strategies that may be used to secure IDs with their functionality. Unit 2: ID and Server Security Duration: 1.5 - 2 Hour(s)
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Essentials of Business Law Employment Law

...in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) Identify the provisions of wage and hour laws. Identify the components of an implied contract. Address employee questions regarding workplace privacy
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Consulting Skills The Consulting Process

...responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing a problem resolution.
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Quality Management The Quality Management Process

Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in
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Managing Business Risk Developing a Risk Management Plan

...t the development of risk management as a discipline, the responsibilities of a risk manager, and risk management models that could guide Parmelle a a s risk management program. Unit 2: The Risk Management Environment (0.5 - 1 hour) Categorize business-related risks. Identify company-specific factors that can affect the risk management
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Managing Business Risk Financing Contingency Planning

...financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories of risk financing tools. Identify the legal characteristics of insurance contracts. Identify the major
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Visual InterDev 6 0 Planning a Web Application

...ch the roles in the Web site development teams with their responsibilities.
Sequence the activities in the Web life cycle.
Identify the Microsoft Solutions Framework (MSF) design principles.
Match the security threats with their examples.
Identify the considerations for implementing security in a Web application.
Match the Microsoft security solutions for client products with their
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NetWare 5 Administration - Part 1

...the basic hardware components of a network.
Identify the responsibilities of the network administrator in setting up network services.
Identify the responsibilities of a network administrator in configuring network resources.
Identify the types of workstations you can use to access NetWare 5.
Match the network services provided by a NetWare 5 server with their functions.
Sequence the steps
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NetWare 5 Advanced Administration - Part 3

... assigned to a user so that they can perform their backup responsibilities.
Match terms used in the backup sequence with their functions.
Identify guidelines used in the NetWare backup and restore sequence.
Perform the steps to start preparing the workstation for NWBACK.EXE.
Perform the steps to apply the changes to finish preparing the network environment for backup.
Perform the steps to
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Oracle 11i10 System Admin User Management Resource Auditing

...fy features of roles.
Identify advantages of roles over responsibilities.
Identify the steps to define a new role.
Identify features of delegated administration.
Identify the steps to set up delegated administration.
Identify different registration processes.
Identify the steps to create a registration process.
Unit 2: Auditing System Resources
Identify features of Oracle
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Visual InterDev 6 0 Planning a Web Application

...ch the roles in the Web site development teams with their responsibilities.
Sequence the activities in the Web life cycle.
Identify the Microsoft Solutions Framework (MSF) design principles.
Match the security threats with their examples.
Identify the considerations for implementing security in a Web application.
Match the Microsoft security solutions for client products with their
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NetWare 5 Administration - Part 1

...the basic hardware components of a network.
Identify the responsibilities of the network administrator in setting up network services.
Identify the responsibilities of a network administrator in configuring network resources.
Identify the types of workstations you can use to access NetWare 5.
Match the network services provided by a NetWare 5 server with their functions.
Sequence the steps
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NetWare 5 Advanced Administration - Part 3

... assigned to a user so that they can perform their backup responsibilities.
Match terms used in the backup sequence with their functions.
Identify guidelines used in the NetWare backup and restore sequence.
Perform the steps to start preparing the workstation for NWBACK.EXE.
Perform the steps to apply the changes to finish preparing the network environment for backup.
Perform the steps to
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Oracle 11i10 Project Foundation Fundamentals Part 3

...he Oracle Projects security model.
Identify features of responsibilities.
Identify features of different types of predefined responsibilities.
Audience:
The target audience is Functional Implementers of Oracle eBusiness Suite applications.
Deployment:
Self-Study
Accreditation
CEU credits: 0.40 CEUs
Language Options:
US English
Total Learning Time:
3.5 hours
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Quality Management Business Process Improvement

... for improvement. Identify the responsibilities of a process manager. Match the symbols and shapes used to create flow chart. Identify characteristics of the quality management techniques used to streamline a process. Identify the aspects of a process that should be measured. Audience
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Oracle 11i e-Business Suite Essentials for Implementers Part 1

This course provides an overview of the 11i e-Business Suite architecture, shared entities and basic integration, and Multi-Org for functional implementers. It also covers the fundamentals of system administration. The e-Business Essentials for Implementers course provides a foundation for any e-Business Suite Fundamentals course, and is a prerequisite for any functional implementer new to Oracle
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Business Code of Conduct Sarbanes Oxley Act

...Sarbanes-Oxley and the importance of management's overall responsibilities. Learn To: Identify important areas covered by Sarbanes-Oxley. Identify director independence requirements. Identify responsibilities of audit, nominating, and compensation committees. Audience: Employees within a finance department, managers, and executives throughout an organization. Deployment:
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International Business Essentials The Global Business Environment

... Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural orientations you should be aware of when conducting business internationally. She will show you several different
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Oracle e-Business 11i System Admin Fundamentals 1

...re covered in the first unit: creating users, customizing responsibilities, and managing menus and forms. The second unit of the course covers the management of requests, request groups, and request sets.
Learn To:
Identify key aspects of application security management.
Create a new application user.
Identify considerations for defining data groups.
Identify key features of
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Enterprise Connectivity with J2EE V1 4 Java Server Pages

...ch different technologies of a Web application with their responsibilities.
Identify features of Java Server Pages.
Identify advantages of using Java Server Pages in different situations.
Match elements of Java Server Pages (JSP) documents with their descriptions.
Audience:
This course is intended for programmers who are interested in updating their skills to the latest Java2
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Enterprise Connectivity with J2EE V1 4 Java Server Pages

...ch different technologies of a Web application with their responsibilities.
Identify features of Java Server Pages.
Identify advantages of using Java Server Pages in different situations.
Match elements of Java Server Pages (JSP) documents with their descriptions.
Audience:
This course is intended for programmers who are interested in updating their skills to the latest Java2
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Advanced Project Leadership Navigating Corporate Structures

...eir position in an organization?s structure affects their responsibilities towards a project. You will also learn how to help the inexperienced sponsor be successful. Finally, you will learn how to execute projects in a Functional Organization, the most prevalent and difficult environment for project management. Learn To: Identify characteristics of types of stakeholders. Identify
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CIW Enterprise Specialist Part 4 EJB Deployment EJB Clients Entity Beans

...t Descriptor, including the role it plays and the various responsibilities that the bean developer, assembler and deployer have in relation to it. The various resources that can be referenced in the Deployment Descriptor are covered, as well as the syntactical requirements for using those references in your EJB code. The course covers writing EJB clients, showing how JNDI is used to locate the
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Creativity Innovation Promoting Team Creativity

...bers will play. Meet the manager's responsibilities once a team has been assigned. Simulation Overview: In this simulation, you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator. During her work as a coordinator, Elizabeth has assembled many highly effective and creative teams. Through a series of questions
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Budgeting Creating Analyzing a Budget

... List the five purposes of budgeting. Identify your responsibilities when creating a budget. List the various types of budgets. Demonstrate an understanding of different types of budgets. List the steps of the budgeting process. Simulation Overview: In this simulation, you will meet with Maggie Roberts, one of Icon's Budget Accountants, to discuss why businesses design budgets.
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Call Center Mgt Managing an Inbound Call Center

...a call center, identify the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's customers. Learn To Select the functions of a call center. Identify the functions of an inbound call center agent. Provide consultation to a company that
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Workplace Aggression Taking a Proactive Approach

...ression policy. Fulfill three responsibilities as a member of an emergency response team. Discuss the importance of an Employee Assistance Program. Follow four steps when conducting an interview. Follow the appropriate guidelines when disciplining or dismissing an employee. Audience
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Wireless LAN Security Part 1 Specifications Standards

...s of hashing technology. Identify responsibilities of Public Key Infrastructure (PKI). Identify features of authentication. Match wireless network security definitions with their features. Match authentication server protocols with their descriptions. Unit 2: Wireless Specifics (2 hours)
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Exit Interviewing Skills The Termination Process

...y Operator for Icon, Nick Simmons will have three primary responsibilities. Icon's commitment to quality requires that Nick's assembly work will have no more than a two-percent defect rate, with a one-percent defect rate being considered ''good'' performance. Your goal for this meeting is to begin Nick's monitoring process by clearly explaining the standards by which his job responsibilities
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Human Resource Law Family Medical Leave Act

...sion as a Benefits and Compensation Manager. Your key job responsibilities include being a liaison between employees, management and insurance carriers, processing paperwork and new hire orientation. Since you are about to conduct your first new hire orientation, the HR Director want to go over some FMLA policies with you in case you need to answer any questions for employees. You must already
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Leadership Development Delegation

...n To Identify a delegator's responsibilities. Identify who is best suited to be a delegate. Motivate a discouraged delegate. Understand communication barriers. Avoid common delegation obstacles. Audience This course is for managers who delegate tasks
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Leading the Way Learning to Lead

...Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1 : The Leader (0.5 - 1 hour) Identify the three
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Women in Leadership Developing a Leadership Path

...nal life and professional life, such as how to match your responsibilities to your priorities. In addition, you will learn the guidelines for relating to co-workers of the opposite gender, as well as the guidelines for recovering from career derailment. Learn To Identify the guidelines for building relationships with co-workers.
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Strategic Decision Making Making the Right Decision

...Audience Managers, Supervisors, and Team Leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Generating Options (0.5 - 1 hour)
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Strategic Decision Making Advanced Decision Making

...Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing Complex Decisions (0.5 - 1 hour)
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Business Problem Solving Problem Solving Teams

...olving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to conduct an
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Delegation Monitoring Evaluating Results

...stant with Icon International. Matthew has requested more responsibilities concerning the release of Icon's new phone product in addition to his current tasks. You will identify whether you should trust Matthew with this responsibility, determine Matthew 's needs, and sequence the steps of the coaching process. Unit 3: Getting the Best Results (1 - 2 hours) List four
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Value Chain Management Elements of the Value Chain

...mentation, strategic planning, and team leadership. Their responsibilities may include relationships between customers and suppliers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Defining Value Chain Management (0.5 - 1 hour)
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Value Chain Management Managing a Value Chain

... implementation, strategic planning, and team leadership. Responsibilities may include relationships between customers and suppliers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Cost Advantage and the Value Proposition (0.5 - 1
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Value Chain Management Managing the Transition to a Value Chain

...mentation, strategic planning, and team leadership. Their responsibilities may include relationships between customers and suppliers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Challenges of Value Chain Management (1 - 2 hours)
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Facilitation The Effective Facilitator

...ilitator, participants will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition, they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To Differentiate between
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Correcting Performance Problems Addressing Performance Problems

...ve customers informed of new features are part of Robin's responsibilities, so you need to hold a constructive feedback session with her. Your goal is to follow the process and guidelines for this type of session, resulting in Robin acknowledging that a problem exists. Unit 2: Explaining the Impact of Problem Behavior (0.5 - 1 hour) Identify guidelines to follow when
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Managing Performance Establishing a Peformance Plan

...Department. You will need to discuss with her the various responsibilities of her position as they are outlined in her job description and establish a good foundation on which to base her performance plan. Unit 2: Conducting a Performance Planning Meeting (0.5 - 1.5 hours) Identify reasons why creating a performance plan is important. Conduct a
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Managing Performance Overcoming Performance Appraisal Challenges

...ll need to simplify some of her current tasks or delegate responsibilities to others. In the course of your status meeting with her, you must discuss what progress she has made in meeting her goals, and determine what you can do to help her toward greater achievement. Unit 2: Conducting Difficult Appraisals (0.5 - 1.5 hours) Recognize guidelines that improve active
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Business Ethics Organizational Ethics

...ocial responsibility and steps you can follow when social responsibilities clash. Learn To Demonstrate the principles for highly effective firms. Identify the steps in creating a corporate code of ethics. Identify ways to ensure ethicality in the workplace. Perform an internal
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Operations Management Operations Components

... each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company a a s operations. Learn To Select your responsibilities concerning Human Resources and job design operations. Identify common problems in facility
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Managing Change Overcoming Change Obstacles

In Managing Change: Overcoming Change Obstacles you will learn about the obstacles you may encounter while implementing change. Specifically, you will learn about resistance, complacency, and crises, three main obstacles to change. Why a commitment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the
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HIPAA Privacy Insurers

In a HIPAA Privacy and Insurers a you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the insurance industry and its workforce. Learn To Identify how health insurance becomes portable under HIPAA
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HIPPA Security Awareness Part 2 Security Safeguards for Practitioners

... To identify security management responsibilities of management or an appointed security officer. To identify key security areas addressed by physical safeguards. To identify the key aspects of facility access control. To identify requirements for device and media control.
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Project Management Project Quality Management

...rocesses that determine quality policies, objectives, and responsibilities. You will also learn the key inputs, techniques, and outputs of quality planning, quality assurance, and quality control. Finally, you will learn the contributions made by the pioneers of quality management.
Learn To:
Understand Quality Management.
Understand the quality planning process.
Understand the
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Advanced Project Mgmt Setting Up a Project Office

...h project management, as well as the parameters and staff responsibilities of a project office. Unit 2: Key Project Office Functions (0.5 - 1 hour) Identify examples of planning processes a project office could standardize. Identify examples of implementation processes a project office could standardize. Identify examples
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Advanced Project Mgmt Project Management Maturity

... maturity level two. Identify responsibilities that are new to a project office at level four maturity. Identify portfolio management functions a project office would have at maturity level five. Audience Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and
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Project Leadership Leading the Project Team

...rector, Lori Myers. In order to help you prepare for your responsibilities leading a project team, Lori will ask you series of questions about the kinds of characteristics, skills, and leadership styles that a good project team leader should exhibit. Unit 2: Prioritizing and Completing Projects (0.5 - 1 hour) Identify ways to prioritize projects.
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Team Leadership Developing A High Peformance Team

...eveloping a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance team. Learn To Choose the right type of team using guidelines. Choose examples of criteria that should be used when selecting team members. Follow steps for
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Team Participation Teamwork Fundamentals

... within a team. Identify your responsibilities as a team member. Set appropriate team goals. Handle conflict within a team. Audience This course is for managers and employees who want to improve their teamwork skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits
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Virtual Team Mgmt Managing Virtual Team Relationships

... Sequence the three steps for determining roles and responsibilities for members of a virtual team. Determine the type of boundaries impacting a virtual team. Fulfill virtual team members' expectations. Identify the five forms of technology that assist collaboration. Audience The target audience for
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Project Teams Participating on a Project Team

...ach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. Learn To List the phases of a project's life cycle in the correct order. Select the requirements a project must meet to be successful. Resolve conflict in a project
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Brand Management Fundamentals of Brand Management

...racteristics of a good brand name and brand mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer adoption process, the different types of branding strategies, and the signs that can indicate a troubled branding strategy. Learn To
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Business Etiquette Communicating in Today s Workplace

...e to overcome a conversational faux pas. Identify the responsibilities you should fulfill to prepare for a meeting. Avoid negative action during a meeting. Identify the actions you can take for building rapport with callers. Identify a well-written subject line. Sequence the features of a business letter in the order they would appear in a letter. Audience The target
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Moving from Technical Professional to Mgr Managing the IT Dept

... creating a disaster recovery plan. Identify help desk responsibilities. Identify methods of increasing help desk efficiency. Identify guidelines for conducting user surveys. Simulation Overview: As project manager, you have called an urgent meeting to discuss the problems facing the IT department. The department has undergone many changes recently and is running behind in many
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Advanced Six Sigma Leading Six Sigma Deployment

...dditionally, you will gain understanding of the roles and responsibilities of executives and other key Six Sigma team members.
Learn To:
Understand who should be involved in deploying Six Sigma and how they can maximize the success of the Six Sigma initiative in their organization.
Understand what steps are needed to develop a Six Sigma deployment plan.
Know the importance of
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Advanced Six Sigma Preparing for Black Belt Projects

... Preparing for Black Belt Projects, you will focus on the responsibilities that Black Belts must fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects.
Learn To:
Understand the role of the Black Belt.
Understand how to plan and execute
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From HAZMAT Plans & Programs, Inc
Spanish- Introduction to OSHA and OSHA Act
...cludes information about employer and employee rights and responsibilities, and a very brief look at the OSHA inspection process, reporting and OSHA recordkeeping (OSHA 300 Log) requirements.
LEARNING OBJECTIVES:
Understand what OSHA is
Describe the Occupational Safety and Health (OSH) Act
Explain how the General Duty Clause affects employers
Identify the different
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Spanish- General Safety Health Provisions
...cy action plans.
LEARNING OBJECTIVES:
- Know the responsibilities of the employer and employee in the workplace
- Know the types of access you have to your medical records
- Know the proper way to implement emergency plans
A free demo of this safety course is available at the following link:
https://secure2. 360training. com/ vu3/ index. cfm?
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OSHA 30 Hour Construction Outreach Online Training


...uction Outreach class is designed for persons with safety responsibilities such as safety directors, managers, supervisors, persons on safety committees, administrators, and persons responsible for training.
This is more than the basic safety training that construction workers receive in the 10 Hour Outreach class. In this class students will learn how to use the Code of Federal Regulations
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From Compliance Solutions
Confined Space Entry-Online
...d with confined spaces and it will outline the duties and responsibilities of all members of a confined space entry team, emergency rescue procedures, and plan development.
In addition to confined space entry procedures and hazards, this course explores the need for appropriate personal protective equipment and the selection characteristics for each level of protection. Because the use of
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From 6P International, LLC
10 Hour 30 Hour General Industry OSHA Outreach Courses
...is course is ideal for supervisors with safety and health responsibilities, and for employee safety and health awareness. Students will be introduced to OSHA policies, procedures and standards as well as general industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA standards as a guide. Upon successful completion
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10 Hour General Industry OSHA Outreach Training Program
...is course is ideal for supervisors with safety and health responsibilities, and for employee safety and health awareness. Students will be introduced to OSHA policies, procedures and standards as well as general industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA standards as a guide. Upon successful completion
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Spanish - Introduction to OSHA and the OSH Act
CATEGORY:
Construction
COURSE DESCRIPTION:
This course gives a basic overview of OSHA, OSHA act, and OSHAa s role in prevention and elimination of work-related illnesses and injuries. It includes information about employer and employee rights and responsibilities, and a very brief look at the inspection process, reporting and recordkeeping. This course will prove beneficial for those who
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Recordkeeping
CATEGORY:
Construction
COURSE DESCRIPTION:
This course is designed to assist employers in identifying and fulfilling their responsibilities for posting certain records, maintaining records of illnesses and injuries, and reporting specific cases to OSHA. Students who successfully complete this course will be able to identify the OSHA requirements for recordkeeping.
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Introduction to OSHA and the OSH Act
This course gives a basic overview of OSHA, OSHA act, and OSHAa s role in prevention and elimination of work-related illnesses and injuries. It includes information about employer and employee rights and responsibilities, and a very brief look at the inspection process, reporting and recordkeeping. This course will prove beneficial for those who are directly or indirectly involved with OSHA and
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From Radiofrequency Safety International Corporation
RF Site Safety Awareness

...a programs
Site owner, equipment owner and Contractor responsibilities
RF and safety Signage updates
Antenna 101
US Standards and The Law
Steps to Compliance
Multi-Employer Workplace
Medical Implants
Eye Protection
Tower Posting Requirements Safety Plans
General Safety Primer for Telecommunications Sites
a Restricted Approacha from antennas
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From Learn Skills
Retail Training - Maintain and order stock



...ective that you are a supervisor or have some supervisory responsibilities. But operations staff also have many tasks related to maintaining and ordering stock. By being aware of these you can assist your manager and handle tasks you are given. Stock purchases can account for 70% or more of the storea s total running costs. Therefore it is essential to control stock effectively. The money
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From Serebra Learning Corporation
Implementing an Organization-wide Mentoring Program
Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating
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Win2000 Netwk Sec Design Analyzing an Org Sec Reqts
...t structure. You will learn the various network roles and responsibilities and will analyze the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls and firewall components, such as a screening router, bastion host, dual homed gateway, screened host, and screened subnet. You
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Introducing Contact Centers Contact Center Essentials
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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ITIL Service Level and Capacity Management
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
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ITIL Continuity and Availability Management
American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and
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ITIL Financial and Security Management
IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Building Dynamic Teams Strive for Effectiveness
This course will help team members to clarify roles and assignments to minimize misunderstanding, conflict, inactivity, and other hurdles to success. Professionals who want to work more effectively with others to achieve shared goals.
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The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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The Customer Support Specialist CSS
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'
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Establishing Team and Customer Relationships
... of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course
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Project Lifecycles and Stakeholders
Every project has a beginning and an end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget. Organizations might "fast
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Introduction to IT Project Management
Do you want to increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT
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Functions of IT Project Management
William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better
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The Life Cycle of an IT Project
Did you know that your information technology (IT) project becomes more vulnerable as it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement
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Managing the Execution and Control of IT Projects
Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this
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Managing Efficiencies of IT Projects
Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process
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Project IT Management Simulation - The Early Stages
American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and continues to increase its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online
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Project IT Management Simulation - Design to Rollout
American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and enjoys a continuous increase in its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for
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Project Management Fundamentals
The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a
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Transitioning into a Project Management Role
...d to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine your project management skills, but this course will prime you for the process of transitioning into a project management role. It will discuss the
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Ethics and Professional Knowledge PMBOK aligned
...managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence. This course teaches prospective project managers techniques for making ethical choices; contract elements for
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Program Lifecycle and Organization
Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course
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Project Management Professional Professional Responsibility
This course reflects on the principles of the PMP Code of Professional Conduct. It describes learners' responsibilities in their day-to-day practice of project management in terms of ensuring integrity, acquiring and sharing knowledge, and working with diversity. This course is part of the PrimeProject Management Professional series of courses.
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Participating Effectively in Business Meetings
A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made
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Mentoring Essentials Simulation
..., a new hire in your department, to be your protege. Your responsibilities within this simulation are to inform Tilly of company policies, prepare an Action Plan for her professional development, and guide Tilly through personal and professional problems. During this first month, you will practice: supportive listening, giving effective feedback, guiding by asking questions, advocating for your
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A New Manager s Responsibilities and Fears
...xcitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities
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Team Leadership Developing A High-Performance Team
Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance
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Managing Managers
Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that
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Effective Delegation Simulation
...simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is
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Hiring Considerations
Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment
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PrimeFinance The Ground Rules
This course defines the relevance of finance for the nonfinancial manager. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .
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PrimeFinance The Financial Statements
This course explains the core financial statements (income statement, balance sheet and cash flow statement) and how to interpret them. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .
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PrimeFinance Evaluating Performance
This course describes appropriate managerial responses to an evaluation of liquidity, activity, profitability and solvency ratios. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .
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PrimeFinance Budgeting Matters
This course describes how to relate budgeting and the key budgeting methods to a manager's work. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .
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PrimeFinance How to Budget
This course describes how to interpret and control budgets. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .
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PrimeFinance Making Investment Decisions
This course describes the decision points that support capital budgeting within an organization, and continues to explore how a range of techniques (including CVP, NPV, payback, IRR, and ARR) can be used to conduct short- and long-term project evaluations within this process. Department managers who need to take on budgetary responsibilities, input into business decisions and participate
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Communicating with Power and Confidence
...isten. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can
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Administrative Functions
...onals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you succeed at your job. It will
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Effective Administrative Support Professional Simulation
... Printed Circuits, you'll experience the full spectrum of responsibilities and challenges that face administrative professionals. Whether greeting visiting clients, drafting memos or dealing with office politics, you'll want to stay sharp, keeping the ultimate goal in mind--administrative excellence. This simulation provides links to the following SkillSoft courses: ADM0101, ADM0102 and
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Setting the Stage for IT Success
...responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT manager, to
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IT Challenges Present and Future
With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under
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Six Sigma--Measurement System Re-analysis
Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits
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Six Sigma Team Leadership
By addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to
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Six Sigma Team Dynamics and Performance
...Six Sigma teamwork. You'll learn about team member roles, responsibilities, and interaction styles, as well as methods for resolving team and people problems. In addition, you'll learn about that all-important organizat Candidates for black belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in
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The Six Sigma Change Agent
...es used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will introduce you to the components of a successful communications strategy. Many organizations, and often even Six
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Leadership in Six Sigma
Six Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to
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Leadership
... include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and leadership challenges. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to
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Team Dynamics
...t encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as
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Quality-minded Management
The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support
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Introduction to Brand Management
...able, long-lasting brand. First, you will learn about the responsibilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and current trends in branding. Finally, you will recognize the components and
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Developing a New-product Strategy
...our research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product strategy for the products or product line for which
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Workplace Manager Workplace Attitudes
This course describes your role, as a manager, in carrying out the company's legal responsibilities and policies relating to discrimination and harassment. All employees within an organization, whether new hires or as a refresher program for long-term employees.
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A Manager s Introduction to Business Law
This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also
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Foreign Corrupt Practices Act
U.S. firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the act can impact your business and gives advice on the steps you can take to make sure that your business
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Attorney-Client Privilege
... losing their rights. This course defines attorney-client responsibilities and examines how the privilege encourages open and honest communication between attorneys and their clients. This course offers recommendations for using high-tech solutions to protect privileged information, ensuring attorney-client confidentiality. It also examines how recent changes in the anti-money laundering
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Independent Contractors and Temporary Employees
... agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the benefits and drawbacks of both, and how to get the most out of your hiring practices. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and
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Documenting Discipline
Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or failure to satisfy job
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Employee Sexual Harassment Awareness
...e to victims, as well as the rights of employees, and the responsibilities of employers relative to sexual harassment in the workplace. This one-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment free from harassment and intimidation. SkillSoft's Legal Compliance courses are developed and maintained with subject matter
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Supervisor and Manager Sexual Harassment Awareness
Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees
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Harassment in the Workplace
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Interviewing and Hiring Practices
...responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach and adheres strictly to antidiscrimination guidelines. The simulation is
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Supervisor and Manager Sexual Harassment Awareness Multi-State Edition
Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints.
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HIPAA Evaluating the Impact of the Privacy Rule
Employees and managers need to become more aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the
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Americans with Disabilities Act ADA
This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act. The ADA of 1990 makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to make sure that people with disabilities have an equal opportunity to apply
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Fair Labor Standards Act FLSA
The Fair Labor Standards Act (FLSA) establishes specific minimum requirements in relation to employees' wages, hours of work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal--its primary aim was to respond to growing concerns about poor
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Interviewing and Hiring Practices
This course is intended to teach learners how to exercise sound judgment in the hiring and interviewing process. Not many companies nowadays specify discriminatory characteristics either directly or openly in an advertisement, unless these are required by a bona fide occupational qualification. Your advertising medium, the questions you ask on forms, what you discuss in company publications, and
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Visual Basic 6 0 Advanced Enterprise Client Server Dev Part II
This course investigates advanced concepts and technologies that will help you develop more capable and reliable client/server applications with Visual Basic. It discusses the attributes of interfaces and the concept of an interface as a contract. It examines the basic IUnknown interface, the creation and implementation of abstract classes and multiple interfaces, and the fundamentals of the
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UNIX User and Data Management
To demonstrate the core administrative functions of managing users, data, and software on UNIX systems IT professionals working in a UNIX environment for the first time
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HDI Help Desk Analyst Support Center Introduction
This course provides an introduction to Support Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides information about the responsibilities of Support Centers, HDAs, and customers. HDI's HDA test and training material is aimed at individuals who have studied the
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Network Security Issues
To discuss security issues surrounding computers and the Internet Individuals, with minimal experience of information security issues, who interface with their organization's Internet IT systems; new employees; individuals new to using the Internet
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Information Security and Risk Management
To identify the security requirements associated with identifying and protecting organizational information assets, perform the analysis techniques used in risk management, and recognize the responsibilities associated with different roles in an organization Mid-level and senior-level managers who are working toward or have already attained positions as CISOs, CSOs or Senior Security Engineers
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Introduction to Security in Networked Environments
To introduce the student to security concepts and threats to networks and data Network administrators, firewall administrators, systems administrators, application developers, and IT security officers
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Oracle 11i Function Security and Data Security
To create users and responsibilities, assign responsibilities, create data groups, create functions and menus, and perform key data-security tasks Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite
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Oracle 11i Function Security and Data Security
To create users and responsibilities, assign responsibilities, create data groups, create functions and menus, and perform key data-security tasks Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite
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Oracle 11i Using the Navigator Forms and Online Help
To define responsibilities and recognize Navigator functionality, enter and work with data using forms, and search for information with Oracle Applications online help Functional implementers; project managers; sales consultants; end-users
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Oracle 11i Using the Navigator Forms and Online Help
To define responsibilities and recognize Navigator functionality, enter and work with data using forms, and search for information with Oracle Applications online help Functional implementers; project managers; sales consultants; end-users
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Confined Space Entry
This one-hour course covers information about confined spaces, hazardous atmospheres, necessary equipment, and permits. The intent of the course is to provide the learner with information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. recognize terms commonly associated with confined spaces distinguish the difference between
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Construction Safety Orientation
This course is designed to inform new construction workers and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize hazards commonly found at construction sites recall safe construction work
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Electrostatic Discharge Safety Training
This course will provide a basic understanding of static electricity, and how to provide protection from static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions. Primarily engineering, safety, and maintenance personnel whose responsibilities include determining and correcting
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Emergency Response
This one-hour course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply
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Hazardous Material Management
...public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials identify the factors that influence how spills are controlled recognize where spills are likely to occur identify possible
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Hazard Communication HAZWOPER
This training discusses programs and procedures dealing with chemical hazards as stated in OSHA Regulation, 29 CFR 1910.1200, the Hazard Communication Standard. This training is geared toward employees who are actively involved in cleanup activities. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify employer responsibilities and
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Hot Work Permits
...k permit program, including the permit process, roles and responsibilities, and controls used to minimize the risk of fire. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify key elements of a hot work permit program describe the primary roles and responsibilities of key personnel involved in a compliant hot work permit program
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Indoor Hoisting and Rigging
This course is designed to educate the worker on the significant safety issues to be considered while moving large, heavy loads associated with today's manufacturing and construction industries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. specify general safety issues of cranes, hoisting, and rigging define the purpose of the
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Lockout Tagout
This one-hour course provides information about control of hazardous energy and work under the protection of a Lockout/Tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define terms commonly used
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NFPA 70E Electrical Safety in the Workplace
This course will provide the public sectors with an understanding of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program elements, techniques, and processes that will apply
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Used Oil Management
Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply
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Spill Prevention Control and Countermeasure Plan
When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill
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Office 2000 - Advanced Project
To explain and demonstrate how to administrate and use advanced features of Project Central Anyone wishing to gain advanced knowledge of Microsoft Project 2000; candidates for Microsoft Office Specialist certification; end users seeking competence in Microsoft Project 2000
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Organisational Communication : Dealing with Authorities


Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether its simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will help
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Personal Effectiveness - Teamworking: Defining Responsibilities in a Team


...t for everyone to gain a full understanding of what their responsibilities are. This course will show you how to establish what your responsibilities are, as an individual and as a team member and how knowing this will enable you and your team to achieve high performance together. You will see ways to assign responsibilities, how to gain responsibility for the things you want and when to take
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Project Management: The Fundamentals


Participants in Project Management: The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar
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Project Management: The Team


This program teaches project leaders how to identify, assign, and document project team members' responsibilities and reporting relationships. In addition, participants learn about team-building activities that can enhance individual team members' performance and the overall success of a project.
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Project Management: Contracts and Procurement


In this program, project managers learn how to determine their procurement needs and prepare procurement documents when soliciting suppliers' proposals. They also acquire techniques for completing source selection and administering contracts effectively.
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The Professional Teller: Observing Government Regulations


The Professional Teller: Observing Government Regulations offers the student an overview of the Expedited Funds Availability Act, or Regulation CC, and how it applies to daily situations. The program also covers funds availability schedules used by financial institutions and what circumstances allow the delaying of availability of funds. In addition, the program teaches the student about the
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The Professional Teller: A Day in the Life of a Teller


The Professional Teller: A Day in the Life of a Teller reinforces in the student the skills and knowledge developed and learned in the previous programs of the series. The student will learn the customer service process and how to deal with an angry customer. The student will also learn the check cashing process, how to recognize the various types of endorsements, what represents an acceptable
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Solutions Development Discipline - Part 3


This course is the final part of a three part series for IT Professionals. This series will discuss Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for MultiThreaded development that emphasizes reusability and distribution.
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J2EE Connectivity Part 2: Java Server Pages and Servlets
This second course in the series teaches about Web and server-side development. It introduces the current server-side Java technologies used in Web Application Development and explains the client and server Interaction. It teaches how to create Java Server Pages and servlets and distinguishes their responsibilities. It also covers the servlet life cycle and session tracking.
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Project Team Management Participating in a Project Team
Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.
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Advanced Project Management Project Management Maturity
In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Project managers who
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Virtual Team Management Managing Virtual Team Relationships
In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary
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Managing Business Risk Part 3
Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. The target audience for this program is Team Leaders, Directors,
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Operations Management Operations Components
Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company s operations. The target audience for this series is managers,
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Software Engineering Concepts
The Software Engineering Concepts WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. Managers,
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Software Project Management
... curriculum. This course is meant for professionals whose responsibilities include design, development, or management of software systems and who want to understand the basics of software project management. The course provides an introduction to the basic concepts of software project management. It examines the various models and activities related to cost estimation, project monitoring,
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Basics of Telecommunications
...f Telecommunications WBT is meant for professionals whose responsibilities include design, management, or operation of telecommunications systems and who want to understand the basics of telecommunications. The course provides an introduction to the fundamental techniques and technologies used in the emerging and expanding field of telecommunications. It explores the history and development of
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Project Management - Project Quality Management
In Project Management - Project Quality Management you will learn how an organization should manage processes that determine quality policies objectives and responsibilities. You will also learn the key inputs techniques and outputs of quality planning quality assurance and quality control. Finally you will learn the contributions made by the pioneers of quality management.
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Regulatory Compliance Series - Electronic Fund Transfer Act (Reg E)
...widely used in banking today. The EFTA establishes rights responsibilities and liabilities to banks and consumers when funds are deposited transferred or dispensed electronically. This up-to-date comprehensive course trains compliance and audit professionals which types of transactions are governed by the EFTA and which are exempt the rules for issuing access devices such as automated teller
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Safety - Fire Safety in the Workplace
This course covers the basic causes of workplace fires and rules for fire prevention. Beginning with the causes for workplace fires the course then looks at characteristics of fire and different classes of fire. The course also covers various fire protection systems employee evacuation planning and the responsibilities of an employee for fire prevention.
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Business Code of Conduct - Sarbanes Oxley Act
This course provides an awareness of Sarbanes-Oxley and the importance of management's overall responsibilities.
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System Administration Fundamentals Part 1
This is the first course of five that teaches 11i System Administrators the concepts and fundamentals of their role. The basics of managing application security are covered in the first unit: creating users customizing responsibilities and managing menus and forms. The second unit of the course covers the management of requests request groups and request sets.
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Advanced Project Leadership: Navigating Corporate Structures
Advanced Project Leadership: Navigating Corporate Structures teaches the project managers how to understand the corporate environment in particular as it relates to high-profile projects. First you will learn how to identify different types of stakeholders and how they may influence the project. You will learn how to deal with stakeholders a Hidden Agendasa . You will also learn about project
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Project Management: The Fundamentals
This program covers the terms and concepts that serve as the foundation of project management training. Students learn how projects are initiated, how project and product management differ, and the five project management process groups. In addition, students will gain an understanding of the environmental and socioeconomic issues that affect projects and how they are managed. This program also
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Project Management: The Team
...responsibilities of project managers, the types of power associated with project management, and the advantages and disadvantages of project organization types. This course also includes information about the fundamentals of organizational planning, the steps to follow when creating a project team, as well as the questions you should answer prior to staffing a project. In addition, this program
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Project Management: Communications
...de a team with the information they need to fulfill their responsibilities. This course also addresses how to determine which form of communication to use in information distribution, as well as how to actively encourage informal team communication. Other information in this program includes: how to differentiate between a progress report and a status report, how to conduct successful
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CIW Enterprise Specialist Part 4: EJB Deployment, EJB Clients, and Entity Beans
...nt Descriptor including the role it plays and the various responsibilities that the bean developer assembler and deployer have in relation to it. The various resources that can be referenced in the Deployment Descriptor are covered as well as the syntactical requirements for using those references in your EJB code. The course covers writing EJB clients showing how JNDI is used to locate the
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Women in Leadership: Developing a Leadership Path
In Women In Leadership: Developing a Leadership Path you will learn the steps for balancing your personal life and professional life such as how to match your responsibilities to your priorities. In addition you will learn the guidelines for relating to co-workers of the opposite gender as well as the guidelines for recovering from career derailment.
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Brand Management: Fundamentals of Brand Management
Brand Management: Fundamentals of Brand Management introduces students to essential brand information including common branding terms the importance of brand value the characteristics of a good brand name and brand mark and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process the steps of the consumer
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Call Center Management: Managing an Inbound Call Center
Call Center Management: Managing an Inbound Call Center gives the student an overview of inbound call centers managerial roles and technologies that affect call centers. The program also gives the student guidelines for establishing a call center as well as things to remember when establishing the call center. Learning the material in this program the student will be able to establish a call
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Consulting Skills: The Consulting Process
Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution implementing the solution and closing the consulting contract.
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Business Problem Solving: Problem Solving Teams
...Problem Solving Teams '' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit you will know your responsibilities as a team leader be able to conduct an
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Facilitation: The Effective Facilitator
In Facilitation: The Effective Facilitator participants will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions offer feedback and record information.
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Business Ethics: Organizational Ethics
In Business Ethics: Organizational Ethics you will learn about functional area ethics and organizational ethical principles as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash.
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Team Leadership: Developing A High-Performance Team
Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team steps for developing a team communication process the team leader's responsibilities and guidelines to help the team leader maintain a high-performance
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Fundamentals of Flash 4.0
...responsibilities is to make the web site dynamic and interactive. Using Macromedia's Flash 4.0 enables the student to infuse dynamism and interactivity into your site with features such as animated logos and synchronized audio with animations. Unlike earlier Internet technologies Flash 4.0 enables the creation of small files which require less bandwidth and can be easily downloaded. Flash
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Relational Database Concepts


Teaches practical and useful information about database management systems, their design and environment.
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MS SQL Server 6.5: Design & Management


In this course, students will learn to implement a database design on Microsoft SQL Server 6.5. Specific topics include: SQL Server implementor roles and responsibilities; data modeling and data definition concepts; database object creation, such as tables; and basic data retrieval, manipulation, and modification. This course, together with MS SQL Server 6.5 DB Design Il, prepares students for
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From Global Institute for Management (GIM)
Sarbanes-Oxley SOX Basics
This course focuses on the provisions of the Sarbanes-Oxley (SOX) Act and how compliance can be achieved. In this comprehensive course, you will gain an understanding of how compliance enhances an organizationa s ability to manage risk . You will gain an understanding of compliance frameworks and internal controls . This course will cover a wide variety of topics related to Sarbanes-Oxley
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From Technology Ed
Rental Property Management
Property Management is a course that teaches the fundamentals of managing investment real estate. We discuss the various types of rental properties, investment cash flow models, landlord and tenant roles and responsibilities, and options for management. Further, we teach the business and tax benefits, legal options, and marketing tools, in addition to attractive government subsidy programs. The
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From Training Link Education S.E.A
Certificate in Air Passenger Health, Safety and Lifestyle

...afety which affect airline passengers
Understand the responsibilities of airline staff toward their passengers
Demonstrate an understanding of common problems and emergencies which arise in an air passenger environment
Describe how to respond appropriately to a range of medical emergencies
Describe measures which airline staff can take to promote health and safety amongst
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From Inspire Education Pty Ltd
Certificate IV in Occupational Health and Safety (OHS) Training Course (BSB41407)



The Cert IV in Occupational Health and Safety (OH&S) certifies students to the Australian national standard in OH&S.
A great place to start your career in OHS! The Cert 4 in OHS is designed to give you an sound understanding of OH&S. You will how to assess risks & hazards in the workplace by utilising the principles of workplace health & safety. Additionally, you will learn the legal &
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From Mobile Applied Technology Training Services, Inc.
FCC GMDSS Maintainer











These FCC programs were built for you to fully prepare you to take the FCC exams. These programs will not only teach you just the questions and answers of each of the element exams, but they also give you the in-depth knowledge behind each of the questions and answers. You will not find that any where else!
These programs are offered entirely online. If you have access to a computer with internet
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FCC GMDSS Operator











These FCC programs were built for you to fully prepare you to take the FCC exams. These programs will not only teach you just the questions and answers of each of the element exams, but they also give you the in-depth knowledge behind each of the questions and answers. You will not find that any where else!
These programs are offered entirely online. If you have access to a computer with internet
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From The Jacman Group
OSHA - 10 30 Hour General Industry Outreach Training Program
...is course is ideal for supervisors with safety and health responsibilities, and for employee safety and health awareness. Students will be introduced to OSHA policies, procedures and standards as well as general industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA standards as a guide. Upon successful completion
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