Online Results eLearning

Getting Results without Direct Authority Set of 4 Getting Results without Direct Authority: Set of 4  more...

Access 2002 Advanced ... Specifying Criteria Creating A Delete Query Previewing Results Creating An Update Query Conclusion Lesson 3: Replication & Collaboration Introduction Lesson Objectives Microsoft Access Projects Opening A New Project The Data Link Properties Dialog Box Project Options Creating A Form For A Project Locking Records Locking Options Database Replication Opening A Replica  more...

Excel 2002 Basic ...e Logical Test Using Absolute Cell References Reviewing Results Saving A Workbook The Save As Dialog Box Lesson 3: Objects & Formatting Introduction Lesson Objectives The New Workbook Task Pane The Recently Used File List Changing The Zoom Percentage Selecting Non Adjacent Cells Changing Font Color Accessing The Clip Art Task Pane Searching For Clip Art Search Options  more...

Excel 2002 Intermediate ...Entering A Function Argument Tooltips Viewing Formula & Results The Formula Auditing Toolbar Additional Help On Functions Formatting A Range Of Cells Creating A Pie Chart Specifying A Data Range Entering Titles Positioning The Legend Selecting Data Labels Specifying A Location For A Chart Formatting Data Labels Repositioning Chart Components Formatting The Chart Area Saving Your  more...

Statistical Process Control and Control Plans in Six Sigma ...nsure that the processes are continuously monitored, that results are evaluated through the use of various control charts, and that each process is prevented from reverting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and implementing controls. This course aims to introduce basic SPC and control  more...

Administrative Professionals Interacting with Others ...eraction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills administrative support professionals require to be able to interact effectively with others.  more...

Foundations for Business Execution ... business execution.Business execution is about achieving results. It's about turning ideas into actions and dreams into reality. It's not a process or a formula, but a state of being that will permeate and transform your entire organization. This course will provide you with the basic information you need to create an execution culture in your organization. In one lesson, you'll examine  more...

Sustaining Improvements Gains from Six Sigma Projects ...mented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of utilizing lessons learned from a Six Sigma project, and the role of training and documentation in sustaining support for Six Sigma improvements. Specifically, it will explore the use of a postmortem analysis,  more...

Conducting Experiments and Analyzing Results in Six Sigma ...Results in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams design and conduct experiments to investigate the relationships between input variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After determining what and how much needs  more...

Managing Six Sigma Team Performance ...es, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth team operation, and maintaining the integrity of the project schedule by managing limited team time, Black Belts require the skills to minimize maladaptive team behaviors and optimize positive ones. Black Belts must therefore be aware of the challenges of team dynamics  more...

Processes and Customer Analysis in Six Sigma Projects ...author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...Six Sigma Green Belt (SSGB) In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to  more...

Design for Six Sigma in the Organization ...ing and, due to its complementary methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This course will examine how Six Sigma combines DFSS methodologies and tools to reach organizational goals. It distinguishes DFSS methodologies from those of Six Sigma, and outlines some of the key DFSS tools such as quality function deployment (QFD) and  more...

Six Sigma Process Improvement ...ct faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to improve upon existing  more...

Interpersonal Communication Communicating Assertively Interpersonal Communication: Communicating Assertively Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into  more...

Project Management Process Groups ...ivities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers' best friends. They act like the solid tracks that keep a train going in the direction it needs to go. Following a set of established processes minimizes confusion and uncertainty for the project manager and all  more...

Defining and Sequencing Project Activities ...t? And how should the activities be sequenced for optimal results? The first step in developing a reliable project schedule is identifying project activities and their interrelationships. This course covers defining and sequencing project activities in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide)  more...

Getting Results without Authority Building Relationships and Credibility ...Results without Authority: Building Relationships and Credibility How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely  more...

Getting Results without Direct Authority Reciprocity ...Results without Direct Authority: Reciprocity One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though, you  more...

Getting Results without Authority Persuasive Communication ...Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Getting Results without Direct Authority Influencing Your Boss ...Results without Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn how  more...

Working for Your Inner Boss Personal Accountability ...ish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or criticism. On another level however, the judgment of  more...

Business Analysis Requirements Elicitation ... Finally, this course details how to document elicitation results through techniques like prototyping, and how to conduct interviews in order to confirm elicitation results. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the  more...

Using Surveys to Measure Customer Satisfaction Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer  more...

Green Business Implementing Sustainability Strategies Green Business: Implementing Sustainability Strategies A plan for implementing a sustainability strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing  more...

Using Different Coaching Styles Using Different Coaching Styles Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles directive and nondirective depending on their coachee's skill and motivation, as well as how far along they are in the coaching relationship. This course highlights the importance  more...

Facilitative Leadership ...ms down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more cohesive, supportive learning environment. This course starts by  more...

Identifying Project Risk ...iques, and SWOT, assumptions, and checklist analyses. The results of these methods are compiled in the risk register, which is also covered in detail. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for  more...

Sales Manufacturing TM Sales Production Sales Manufacturing(TM): Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your  more...

The Strategic Account Sales Approach The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises  more...

Working with Your Customer s Key Players Working with Your Customer's Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts  more...

The Territorial Account Sales Approach The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises  more...

Gaining Access to Key Personnel at Your Target Accounts Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then,  more...

Getting Started with Illustrator CS3 ...Illustrator will allow you to create professional quality results. This course introduces the Illustrator interface, shows how to customize the workspace and navigate panels, and demonstrates how to create and prepare projects using document profiles and other settings. This course will also enable you to begin creating artwork using the Shape, Line Segment, Pencil, Pen, and Eraser tools to  more...

Coloring Objects and Using Brushes in Illustrator CS3 ...f their Illustrator images with immediate and interactive results. Various brushing styles and tools add elaborate and colorful strokes to existing images. This course introduces color and brush techniques in Illustrator CS3. In this course, you will learn how to add customized colors, as well as complex color gradients and patterns, to fills and strokes in your artwork. You will use  more...

Six Sigma Projects and the Black Belt Role ...ities and qualifications required to deliver the expected results. This course deals with the key considerations around the selection of kaizen and Six Sigma projects. It also explores Black Belt roles and the associated Black Belt qualifications needed for leading Six Sigma teams to realize their project goals. This course is aligned with the ASQ Certified Six Sigma Black Belt certification  more...

Common Design for Six Sigma Methodologies ... with the design of a process, product, or service, which results in Six Sigma output that satisfies both the external customer and internal business requirements. DFSS is an innovative strategy for the design or redesign of a process, product, or service from the ground up. This course examines several of the common methodologies utilized in Design for Six Sigma (DFSS), beginning with the two  more...

Managing and Deploying Six Sigma ...g-lasting deployment, and on delivering promised business results rather than obsessing over implementing projects. This course integrates essential Six Sigma concepts, tools, and methodologies enabling you to deliver excellent business results. A case-based approach is followed throughout to demonstrate how some incredible companies applied the concepts and tools to real-world Six Sigma  more...

Basics of Six Sigma Projects and Teams ...fective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts, Black Belts, and Green Belts to effectively lead project teams to deliver their expected results. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team dynamics. In  more...

Cash Flow Mgmt Essentials for Non-financial Professionals ...hallenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the classification of cash flow into operating, investing, and financing activities. You are then introduced to  more...

Searching Data Using MOSS 2007 ...o customize search pages. It also examines how to display results using the Search Web Service and how to further enhance this service through customization.This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office SharePoint Server 2007 Application Development 70-542. Passing this exam will earn the learner the  more...

Troubleshooting Windows 7 Client Configuration ...sues with Group Policy settings by using the Group Policy Results Wizard; authentication and authorization, such as logon issues and permissions; networking issues for wired and wireless networks and VPNs; and Internet Explorer. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-686 Pro: Windows 7, Enterprise Desktop  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...ured correctly for each routing protocol to obtain proper results. This course discusses why it is necessary to manipulate routing information. The implementation of redistribution in a multiprotocol network using Cisco IOS features, according to a given network design and set of requirements, is a primary learning objective of this course. Prefix lists, distribution lists, and route maps are  more...

Preventing Problem Performance Preventing Problem Performance Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can  more...

Opportunity Development Simulation ... is that management cannot reliably forecast future sales results, and individual sales performance tends to follow a series of unpredictable peaks and valleys. Management at Koshi has been studying the principles of Sales Manufacturing, and they believe it is the answer to their ailing performance in the marketplace. This simulation is based on the SkillSoft series "Sales Manufacturing :  more...

IT Strategy Essentials Implementing an IT Strategy ..., you can execute the required strategies and measure the results. This course not only explains how to communicate your IT plans effectively to different stakeholders but also describes the key steps to take when executing the IT strategy. It points to the importance of developing a business case for each IT initiative, and the benefits of project management to help see the implementation  more...

Reviewing and Printing in Excel 2007 Reviewing and Printing in Excel 2007 Microsoft Excel 2007 simplifies the reviewing and printing processes by centralizing all related features within the various tabs of the Ribbon. The Review tab enables you to quickly access tools for proofing content and adding comments. Using the Page Layout view, you can preview how your worksheets will look when they are printed, and adjust them as  more...

Analyzing Data in Excel 2007 ...mmarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal Seek and Solver enables you to retrieve required results from formulas by determining the data the formula requires. You can also use additional what-if analysis components, data tables and scenarios, to view how value changes in formulas affect  more...

Queries and Reports in Access 2007 Queries and Reports in Access 2007 Microsoft Queries and reports are used in Access 2007 to convert data into useful information and are an essential part of any database application. Access 2007 has a Query Wizard which simplifies the process of formulating a query and provides various methods of creating reports to present summarized information easily and effectively. This course explores  more...

Advanced Data Management in Access 2007 ... make it easy for an experienced end-user to retrieve the results they desire and to have those results displayed in such a way that the data is easy to interpret and analyze. This course describes the various types of join and parameter queries that can be used in Access 2007 and provides demonstrations on the use of action queries, including update, append, delete, and make table queries. It  more...

Running Queries Manipulating Data in SQL Server 2008 ...u can select data from a database s tables and filter the results to include only the data that you require. Transact-SQL statements also allow you to update, change, and remove data from tables. This course identifies the basic T-SQL statements that can be used to retrieve and modify data within SQL Server databases. This course is one of a series in the SkillSoft learning path that covers the  more...

Performing Advanced Query Techniques in SQL Server 2008 ...ION, INTERSECT, and EXCEPT can be used to gather specific results in a query. Transact-SQL also provides features that manage international concerns with regards to stored data, such as the collation and sort order. This course demonstrates how to perform advanced query techniques to manipulate data. It also identifies how to work with the COLLATE clause to manage international considerations  more...

Creating Implementing Programming Objects in SQL Server 2008 ... one Transact-SQL statement will not retrieve the desired results. You can group Transact-SQL statements by creating programming objects within a database. These programming objects include stored procedures, functions, and triggers (based on either DML or DDL statements). SQL Server 2008 provides integration with Common-runtime language (CLR). This enables a developer to create programming  more...

Oracle Database11g Shared Pool Buffer Cache Tuning Oracle Database11g: Shared Pool & Buffer Cache Tuning Oracle The buffer cache is an extremely important component for the performance, scalability, and reliability of the database. This course demonstrates how to identify the symptoms that indicate a buffer cache problem and how to use the various methods available to resolve common performance issues related to the buffer cache. It also  more...

Oracle Database 11g Optimizer Statistics Hints Cursor Sharing ...ues are provided for the WHERE clause conditions, you get results in many versions of almost identical SQL to be stored in the library cache. If, instead of issuing different statements for each literal, you use a bind variable, then in theory that extra parse activity is eliminated. Listing the benefits of using bind variables, as well as using bind peeking and adaptive cursor sharing are  more...

Oracle Database 11g R2 Application Performance Enhancements ...cache includes SQL Query Result Cache used to cache query results or query blocks for future use, which reduces memory use and provides scalability. The second cache is the PL/SQL cross-section function result caching mechanism, which provides a language-supported and system-managed means for storing the results of PL/SQL functions in the SGA, so that they are available to all the application  more...

IT Project Management Essentials Executing IT Projects ...rk gets going and the plan is transformed into action and results. From the start of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how the project is progressing. In addition to communicating regularly with stakeholders, a project manager should  more...

Developing a Customer-Focused Sales Approach ...he customer at the center of the equation generate better results? The short answer is yes. A customer-focused sales approach is structured around the customer's decision-making process and unique needs. But how do you know what these really are? What keeps customers up at night and drives their key purchasing decisions? This course provides invaluable insight into how to better understand your  more...

Basic Presentation Skills Planning a Presentation Basic Presentation Skills: Planning a Presentation Even the most seasoned public speakers can experience nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be  more...

A Foolproof Method for Conduting a Job Search Learn a foolproof method of how to conduct a job search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.  more...

Learn How to Write the Kind of Cover Letter That Gets Results ... proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful consideration. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this approach helps break down  more...

ABC+D Principles of Healing Understand the principles of healing: Activate, Build, Cleanse and Direct Aids. Designed for the beginning herbalist, this course will help you understand the principles of healing: Activate, Build, Cleanse and Direct Aids. Being new to herbs you may be confused about when to use cleansing herbs and building herbs. Should you take them together, or at different times? What if you have a specific  more...

Introduction to Dreamweaver MX Hands On Training for Dreamweaver MX. Learn from an Expert. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Introduction to Dreamweaver MX 2004 is the first of a 3-part course series. Students will need to have access to  more...

Intermediate Dreamweaver MX Intermediate--Students will need to have access to Dreamweaver MX or Dreamweaver and the Internet. Dreamweaver MX - Students will need to have access to Dreamweaver MX or Dreamweaver, the Internet and the course textbook "Macromedia Dreamweaver MX (ISBN 0-321-11271) by Garo Green & Abigail Rudner (2003). In this course the student will be responsible for working through the "Hands On" exercises.  more...

Advanced Features of Dreamweaver MX Dreamweaver MX Advanced - Phase Three Advanced Features of Dreamweaver MX - Phase 3, is the Third of a 3-part course series. Students will need to have access to Dreamweaver MX or Dreamweaver, the Internet and the course textbook "Macromedia Dreamweaver MX (ISBN 0-321-11271-7) by Garo Green & Abigail Rudner (2003). In this course, the student will be responsible for working through the "Hands  more...

Wordtracker Tutorial - Sneak past your competition with the right keywords! This tutorial will show you how to efficiently and effectively use the Wordtracker keyword search service to identify those keywords and keyword phrases that few websites are indexed for in the search engines. Optimizing your site for these keywords or phrases greatly increases your chance for ranking high in search engine results!  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days Spearhead your site in the top 10 rankings on the major search engines and keep it there. To be competitive on the Internet, your site must place in the top 30 with search engines and directories. They are the one way that prospects can find your site, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all website  more...

Instructor Led-Search Engine Training Workshop ...for their Website. Are you? ? a professional seeking fast results? ? a home-based entrepreneur need of a simple learning aid? ? a student with limited budget? ? looking for cost-effective training for your staff? 3. How is the program administered? The entire program is delivered through our Learning Management System, available to you 24/7 from your own individual student login page that is  more...

Search Engine Training Workshop-Self Directed ...for their Website. Are you? ? a professional seeking fast results? ? a home-based entrepreneur need of a simple learning aid? ? a student with limited budget? ? looking for cost-effective training for your staff? 3. How is the program administered? The entire program is delivered through our Learning Management System, available to you 24/7 from your own individual student login page that is  more...

Legal Research and Writing ...ior: Plagiarism - Using another person?s words, ideas, or results without giving proper credit to that person, giving the impression that it is a student?s own work Any form of cheating on examinations Altering academic or clinical records Falsifying information for any assignment Partly or wholly completing an assignment for another student or submitting assignments partially or wholly  more...

Becoming an Effective Team Member Course description -- The key to a teama ™s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see  more...

Closing the Sale ...le are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea ™s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

Understanding Child Development ...on by developing supporting tactical plans, and reinforce results at all levels. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course will lead you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis of your organization?s strengths and weaknesses, and assessment  more...

Interviewing Job Candidates ...rse with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa ™re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues you should consider when evaluating a  more...

Leading Effective Teams ...ntial elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep the team on track, and tools to measure the productivity and effectiveness. IMPORTANT NOTE:  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Negotiating for the Sales Professional Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...

Qualifying Sales Prospects ...must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential pay-off. IMPORTANT NOTE: INTERNET  more...

Setting Performance Goals and Expectations ...s documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

5 Steps to Effective Persuasive Business Communication ...results with this proven method and technique. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do  more...

Administering Microsoft ® SQL Server 2000 (SQL) This course will provide student with the knowledge and skills required to install, manage and administer Microsoft SQL Server 2000 (SQL) databases. This course is design to help students master the concept of administering Microsoft? SQL Server 2000 (SQL) databases effectively. When a student completes this course he/she will be able to plan and complete a successful installation or upgrade,  more...

Starting and Growing a Business on the Internet Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Such steps include recognizing what type of business is best to  more...

Achieving Successful Copywriting Results in Four Weeks Apply proven techniques and methods to any business writing situation. Designed specifically for beginners or more advanced writers seeking training in the art and craft of copywriting. The course focuses on the formula used to create successful copy. Every aspect of this formula will be explained. Examples will be shown. In addition to regular course material, there will also be assignments  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...results in overcoming objections and makes and keeps the sale. More important than what you say is what you ask. People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using preplanned and deliberate  more...

Better Public Speaking- A Low Stress Approach ...e weekly textbook website chapter self tests and send the results to me. These self-test results coupled with evaluations of your sound file speeches form the core of course assessment. Optimal results require continual practice during the term and incorporating the feedback you get from your speech submissions, as well as applying the practical textbook readings. Topics include controlling  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget Pay Per Click Marketing Techniques that will save you time and make you money. The advent of pay-for-click search engines now offers you a benefit of instant traffic. To achieve high rankings with the search engines can take 4-6 months with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial  more...

Negotiate to Win A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...trepreneurship Mastery Program is the most comprehensive, results-oriented distance learning program for entrepreneurs available on the online education market today. This program gives you the systematic foundation that every successful business builder needs to succeed! You will amass more business knowledge in 8 weeks than most people accumulate after years of education and business  more...

Internet Explorer 7 Series This series introduces the new look and features of Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to  more...

5S TRAINING ...y can enable you and your organization to achieve greater results. You have access to this online course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many students take much less time. 5S TRAINING 5S is more of a people process than it is a manufacturing technique. And it is much more than simply cleaning  more...

Lockout Tagout ...ifferent. The machine starts working unexpectedly and the results are horrific. Our course, while fulfilling an important part of OSHA required training for securing power sources and notification of mechanical device startup, shows everyone the dangers posed by the machines they use everyday. Each employee who accesses the machinery at your company will discover the tools your service and  more...

Instructional Design Series This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner  more...

Dreamweaver 8 Series Dreamweaver is a popular and powerful tool to build rich, professional Web sites and Web applications. These courses introduce the new features found in Dreamweaver 8.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Welcome  more...

Flash 8 Series Flash is the standard tool for delivering interactivity and animation on Web sites. This series walks you through the new and improved features found in Flash 8. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Flash 8 Series Flash is the standard tool  more...

14 Purchasing Best Practices ...registration. Get ready to deliver world-class purchasing results! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in  more...

Adobe Illustrator CS4: Essentials ...n tricks, techniques, and go-arounds to achieve brilliant results, artistic effects, and stunning visuals. Whether you ™re preparing work for print, the web, or beyond, you ™ll gain the skills necessary to stay competitive in today ™s marketplace using Illustrator CS4.This self-directed course can be completed within 90 days or sooner depending on time and learning  more...

Adobe Illustrator CS3: Advanced ...ts, and how to use modern techniques to produce startling results. Learn about Illustrator's advanced path manipulation commands, and how to use blends and clipping masks for amazing visual effects. You'll also learn about Live Paint, 3D techniques, templates, and Illustrator CS3's new Flash animation and export options. This self-directed course can be completed within 90 days or sooner  more...

Adobe Photoshop CS4 Extended: Essentials ...give you the confidence and know-how to achieve fantastic results using Photoshop CS4 new interface and enhanced tools.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Photoshop CS4 Extended: Essentials Ranging from casual hobbyists to the most seasoned professionals, our  more...

COBRA Training & Certification Program Learn how to adminster the federally-mandated COBRA rules and earn a "Certified COBRA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Fully Updated and Current Regulations! Changing rules, regulations, and court cases make COBRA compliance extremely complex. And as  more...

Design a Winning Business Based on Your Idea--Instructor-Led ... devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your simulated business partner has a hypothesis. As part of your experimental design, you?ll need to develop a  more...

Design a Winning Business Based on Your Idea--Self-Directed ... devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your simulated business partner has a hypothesis. As part of your experimental design, you?ll need to develop a  more...

Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business  more...

Doing Business in China In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the  more...

Expert Purchasing Management ...enges than ever. Between being accountable for measurable results, pleasing internal customers, and ensuring that your purchasing staff improves its productivity, you may feel it is impossible to do a good job. After all, it isn't easy keeping up with evolving best practices, new technologies, and changing markets. But fortunately, there is a way for you to learn how to meet and exceed today's  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...arly small ones, tend to ignore marketing, and this often results in lower revenues. Frequently, small business owners don?t realize that marketing is something that they can do themselves, without hiring an expensive firm. This course will prepare you to do just that. In addition to learning essential marketing concepts, this course will provide you with the tools and technical know-how to  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ...arly small ones, tend to ignore marketing, and this often results in lower revenues. Frequently, small business owners don?t realize that marketing is something that they can do themselves, without hiring an expensive firm. This course will prepare you to do just that. In addition to learning essential marketing concepts, this course will provide you with the tools and technical know-how to  more...

Listening Skills for the Workplace ...emonstrate that listening-centered communication improves results. The studies demonstrate that: Schools devote too little direct instruction in to listening as part of their language arts curricula even though it is a basic skill required of all employees in the workplace. (U.S. Dept. of Labor, What Work Requires of Schools (1991) Ineffective listening throughout organizational structures  more...

Office 2007 Series (Fast Track) Learn quickly the basic details of Office 2007. The new Office package is changing the old interface with new features on an interface now known as the Ribbon. How do you find the commands you already know? What new commands are available in Word, Excel, Outlook, PowerPoint, and Access? Take a look at the changes in Office 2007 and learn how to make the most of them. This self-directed course can  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ... you use the most modern skills and achieve unprecedented results. They want you to save more money, achieve better operational performance, and reduce risk. So how can you acquire the most modern skills, achieve meaningful results, and convincingly prove your capabilities to today?s employers? There is an impressive purchasing certification that communicates that you are supremely qualified  more...

Sexual Harassment in the Workplace Series This series replaces course 3462 and 3463. It is developed to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following  more...

Build Your Own BIZ - How to Hire This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Doing Business in India In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...m, this comprehensive e-learning course will give you the results you want. How To Adopt Green Practices In Business And Gain A Competitive Advantage Whether you are a business owner, office manager, HR manager, business professional or ?green-team? project leader who wants to know how to get started with a sustainability program, this comprehensive e-learning course will give you the results  more...

How to Motivate Employees This course presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...edure, methodology, indications or purposes, and range of results is covered to enable the student to recognize pertinent terminology and to grasp the general sense of a report. Textbook: Laboratory Tests and Diagnostic Procedures in Medicine, by John H. Dirckx, M.D., 2004. Published by Health Professions Institute. ISBN# 0-934385-49-1.5. Pharmacology Description: An introduction to the  more...

Certificate in Professional Technical Communication ...technical writing. A successful completion of the program results in earning a paper-based Certificate of Completion from the prestigious University of Massachusetts-Amherst. Students may apply for tuition financing. Multiple employee and STC Member Discounts are available. See the full description for more details. Deferred Credit Card Payment Plan; Corporate PO Accepted; Financing Available  more...

Mastering Presentation Skills for the Workplace Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This course explains how proper preparation can help you deliver a more effective presentation, how to best structure message content to accomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint  more...

Communication and Leadership You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Managing Upward Relationships ...te managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts to explain the dynamics of power and politics and  more...

Ratio Analysis for Financial Statements This course introduces the learner to ratio analysis and how ratios are used in analyzing financial statements. Ratio analysis is used by businesses, investors, creditors, and stockholders in decision-making. Up-to-date audited reports from past and current financial statements are used to secure the most accurate ratio analysis results.  more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...

Strategies for Facilitating Critical Thinking ...deas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the organization are  more...

Why Customer Driven Today in America, the emphasis is on service. Health care organizations, insurance agencies, investment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the  more...

Translating Requirements into Process Goals Customers want quality. And quality includes customer requirements such as ease of use, reliability, or response time that are sometimes difficult to measure. To produce improvements that will generate the results customers want, these quality requirements must be redefined as measurable goals. The purpose of this course is to show you how to redefine customer quality requirements as measurable  more...

Implementing Improvements Customers' perception of quality is constantly changing in today's market. What the customer wants now may not be what he wants six months from now. This means that the traditional approach of continual small improvements may not be the approach of choice for certain products. Alternative approaches that generate more dramatic results might be a better choice. This course explores a variety of  more...

IT Project Leadership Authority Accountability Have you ever worked on a project where many assignments were over budget? Are you looking for new ways to motivate and inspire your project team? This course will provide you with leadership skills and techniques to provide legitimate motivation to your project team that will soon have you seeing better results. In addition, the course will provide you with methods of establishing authority and  more...

Access 2000 User Series ... Refining Queries with Criteria 4.3 Updatability of Query Results 4.4 Queries Based on Multiple Tables Access 2000 Advanced (2 Hours 3 Minutes) 1.0 Building and Modifying Forms (51 Minutes) 1.1 Adding Controls 1.2 Selecting Controls 1.3 Moving, Sizing and Deleting Controls 1.4 Aligning Controls 1.5 Changing Control Properties 1.6 Changing the Tab Order Controls 1.7 Form Properties 1.8 Working  more...

Access 2000 Intermediate Access 2000 Intermediate (2 Hours 4 Minutes) 1.0 Planning and Designing a Database (20 Minutes) 1.1 Evaluating Inputs and Outputs 1.2 Normalization 1.3 Creating a Database Using a Wizard 1.4 Creating a Database from Scratch 2.0 Building and Modifying Tables (49 Minutes) 2.1 Creating Tables Using a Wizard 2.2 Creating Tables from Scratch & Data Types 2.3 Setting Primary Keys 2.4 Field Properties  more...

Oracle Database 11g SecureFiles and Miscellaneous New Features Recognize the steps for enhancing the performance of large objects, caching query results, and performing other miscellaneous tasks in Oracle Database 11g  more...

Communicating for Results ... a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to  more...

Leading an Effective Business Meeting Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired  more...

Participating Effectively in a Business Meeting ...h reasonable speed, and activities are focused on desired results. Good meetings help generate enthusiasm for a project, build skills for future projects, and provide participants with techniques that may benefit them in their future careers. As a chairperson, a secretary, or a group member, it is crucial to your meeting's success to know what your role is during a meeting. By knowing your  more...

The Dynamics of Interacting ...is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of your interaction in that particular situation? How might your results be connected to success? This course is about developing your ability to dynamically interact with others. You will examine types of negotiating styles and strategies and ways to best apply that knowledge  more...

Managing Delivery ...ct--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you must deliver effective project management throughout the consulting assignment. Set milestones to check on performance  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Using Data as a Technical Professional Consultant As a technical professional, you may have relied on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition,  more...

Customer Satisfaction Analysis and Implementation ...ed by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this course, you'll examine how to transform data into information that can be acted on. You'll learn the tools of basic statistical analysis as well as those that show relationships and allow you to plan improvements. Equally important, you'll find out  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ...yment, how to carry out effective measurement and present results. The course closes with some consideration of directions within e-learning and encouragement to the learner to remain open to developments and continually maintain their solution. Learn To To identify benefits of managing e-learning. To identify roles within an  more...

Competitive Intelligence Analysis Dissemination ...telligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI results, various methods of counterintelligence to protect an organization's information, and the steps  more...

Frontpage 2000 Expert User ...g Web from a file and a URL. Modify HTML tags and verify results using Reveal Tags. Insert HTML tags into a page in HTML view. Add pages to a Web in Navigation view. Set shared borders for a Web page or Web. Edit content in a shared border for a Web page or Web. Add a navigation bar to a Web page. Add a page banner to a Web page. Modify the attributes of a Web-wide theme. Create a  more...

NetWare 5 Administration - Part 4 ...rks. Identify the changes in a network environment that results in the need to follow a Z.E.N. works maintenance schedule. Identify the benefits provided by Application Launcher to a network administrator. Identify the benefits provided by Application Launcher to users. Identify the uses of Application Launcher Snap-In. Identify the steps executed by snAppShot before distributing an  more...

Oracle 11i10 System Admin Printer Management Form Personalization ...ntify features of sequences and contexts. Identify the results of string evaluation. Identify guidelines to enable multilingualism. Identify common actions associated with different action types. Identify concepts to debug forms in Form Personalization. Identify the steps for implementing the intermediate concepts associated with Form Personalization. Identify features of  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage  more...

Microsoft FrontPage 2003 Expert User ...-down box in a form. Identify features of the Database Results Wizard for creating a data-driven page. Set up a form handler to send form results to a Microsoft Access 2003. Insert a data view in a Web page. Add Web Parts to a Web page. Connect Web Parts using the Web Part Connections Wizard to integrate data. Create an ASP.NET data-driven Web page using the Database Interface  more...

Oracle Database 10g SQL Fundamentals I Part 1 ... operations on data. Identify operators used to format results in SQL statements. Identify features of single-row functions. Match the character functions with their uses. Match the number functions with their purpose. Identify the use of natural joins to retrieve data from multiple tables. Identify the use of an equijoin to retrieve data from multiple tables. Identify the  more...

Advanced Six Sigma The Improve Control Phases of DMAIC The Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To:  more...

Advanced Six Sigma The Define Phase of DMAIC ...oject expectations regarding duration, time involved, and results to expect. Establish Kano model as a key tool for customer satisfaction. Specify and agree on the customer's Critical to Quality (CTQ) characteristics. Understand the 5 Why technique and how it helps in understanding customer needs. Establish Process Maps as a necessity for Six Sigma companies. Define the scope of  more...

SAP R 3 3 0 ...ns of the F1 key. Call for information on input via the Results Help Button, the Magnifying Glass button or the F4 key. Search for information using matchcodes and transfer results to an input field. Use different selection criteria for discrete searches. Unit 3: Special Functions Duration: 1 - 2.5 Hour(s) Use input and entry services in R/3, including the setting of user  more...

SAP R 3 Working with v3 0 ...s, using input field information, using selection lists , Results Help. The applications of on-line-documentation. Search for information, using match codes and transferring results to an input field. The effective use of different selection criteria for discrete searches. Unit 3: Special Features Duration: 2 - 3 Hour(s) Effective use of input and entry services in R/3,  more...

SAP R 3 v4 0 MM Warehouse Management ...Creating and printing inventory records. Entering count results. Completing an inventory. Unit 4: Warehouse Stock Keeping Duration: 1 Hour(s) Storage unit management. Stock placement. Storage unit stock. Stock removal. Warehouse controlling. Standard analyses. Flexible analyses. Goods receiving with warehouse stock keeping. Goods receiving via an  more...

SAP R 3 v4 0 Profitability Analysis - Basics ... Copying Plan Values. Forecast. Displaying Forecast Results. Top-down Planning. Updating Data at Lower Levels. Planning at Customer and Product Level. Before Valuating the Plan Data. Valuating Plan Data. Actual Postings. Creating an Order. Valuating Incoming Orders. Billing. Transferring and Valuating Billing Data. Further Actual Postings. Data for Profitability  more...

SAP R 3 v4 x MM Inventory Management Course Overview SAP's Inventory Management system allows you to manage stocks on a quantity and value basis in order to plan, enter, check goods movements and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module. L earn To: Basic Principles. Inventory  more...

Lotus Notes R5 Managing and Sharing Information Course Overview This course provides participants with the skills necessary to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to design and manage forms and views; search domains, address books and the Internet for information; automate routine tasks by using agents; browse the Web by using the Personal Web Navigator; manage Web  more...

Oracle SQL Specifics Retrieving and Formatting Data ... alias. Use the concatenation operator to combine query results from multiple table columns into a single column. Perform a query using a pseudocolumn. Identify the components of a basic WHERE clause. Use the WHERE clause to query for a character string or a date. Match each type of operator to the correct label. Identify which operators can be used to find rows that do not meet a  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ...hash clusters. Participants will then be able to test the results of their tuning efforts using performance analysis tools. L earn To: Identify the need and areas for tuning the performance of SQL statements. Identify tuning steps. Identify the tools that help you test an diagnose performance problems with a SQL statement. Use efficient data access methods that are  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...rform the procedure to size the user global area and view results in the V$MYSTAT and V$STATNAME views. Perform the steps to query the amount of cache misses in the Data Dictionary Cache using the GETMISSES command column of the V$ROWCACHE view Perform the steps to determine the hit ratio for the Data Dictionary Cache using the appropriate SQL statements. Unit 3: Tuning the Database  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...e. Reclaim space above the high water mark. Query the results of a table analysis to display important information. Use DBMS_SPACE package to display space use in segments. Assess index structure and display the percentage of deleted entries. Rebuild an index. Unit 2: Optimizing Sort Operations Identify the operations that will cause a sort. Sequence the steps in the  more...

SQL Server 7 0 System Administration - Part 1 ...SQL Server installation, including reviewing installation results, starting SQL Server services, and connecting to SQL Server. Plan the upgrade of SQL Server, including hardware and software requirements, setting, backward compatibility levels, and database copy methods. Upgrade to SQL Server 7.0. C ontent Emphasis Skills-Based A udience This course is designed for  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 1 ...rieve from a connection. Identify the code to access the results returned by a Command object. Group similar records within a Command object. Relate Command objects to create a hierarchical relationship of data. Calculate values returned in a recordset using the aggregates function. Create data-bound controls on a form. Add navigation controls to a form to allow navigation through a  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...tions performed in a Cyberbolic view of a site with their results. Match the color codes in WebMap of a site with their interpretations. Match the buttons on the Main toolbar in Content Analyzer with their functions. Match the buttons on the Cyberbolic toolbar in Content Analyzer with their functions. Create a WebMap from a stored file by using Content Analyzer. Determine the cause  more...

Frontpage 2000 Expert User ...g Web from a file and a URL. Modify HTML tags and verify results using Reveal Tags. Insert HTML tags into a page in HTML view. Add pages to a Web in Navigation view. Set shared borders for a Web page or Web. Edit content in a shared border for a Web page or Web. Add a navigation bar to a Web page. Add a page banner to a Web page. Modify the attributes of a Web-wide theme. Create a  more...

Exchange Server 5 5 Design Implementation - Part 3 ...tify the most efficient Directory connector topology that results in minimum delays of replication information across sites. Configure directory Replication connector by using the Microsoft Exchange server Administrator program. Identify the functions of Knowledge Consistency Checker (KCC). Match the processes that manage Directory Replication between sites with their importance.  more...

NetWare 5 Administration - Part 4 ...rks. Identify the changes in a network environment that results in the need to follow a Z.E.N. works maintenance schedule. Identify the benefits provided by Application Launcher to a network administrator. Identify the benefits provided by Application Launcher to users. Identify the uses of Application Launcher Snap-In. Identify the steps executed by snAppShot before distributing an  more...

Windows 2000 New Features Course Overview This course will introduce the structure and features of Microsoft Windows 2000. L earn To: Identify the features and uses of the Microsoft Management Console. Identify the features and components of Active Directory. Identify the guidelines and options for installing and upgrading to Windows 2000. C ontent Emphasis Skills-Based A udience This course  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...gh water mark by using an ALTER TABLE command. Query the results of an ANALYZE command to evaluate Oracle data block usage. Monitor the space used for an index by using the ANALYZE INDEX command. Rebuild an index without writing the redo log entries by using the ALTER INDEX command. Unit 2: Optimizing Sort Operations Duration: 1.5 - 2 Hour(s) Identify the operations that cause a  more...

Windows 2000 Administration--Part 3 Computer Mgmt ...tas for all users and for individual users. Identify the results of monitoring disk quotas. Identify the features and functions of the Encrypting File system. Encrypt files and folders. Encrypting a folder or a file. Identify the guidelines for copying and moving encrypted files and folders. Identify the features and functions of Disk Fragmenter. Defragment hard disks. Identify  more...

Windows 2000 Administration--Part 3 Computer Mgmt ...tas for all users and for individual users. Identify the results of monitoring disk quotas. Identify the features and functions of the Encrypting File system. Encrypt files and folders. Encrypting a folder or a file. Identify the guidelines for copying and moving encrypted files and folders. Identify the features and functions of Disk Fragmenter. Defragment hard disks. Identify  more...

Oracle Database 10g New Features for Administrators Part 2 ...r analyzing Automatic Database Diagnostics Monitor (ADDM) results. Identify features of Automatic Shared Memory Management (ASMM). Identify features of Automatic Workload Repository (AWR). Identify features of Automatic Workload Repository (AWR) snapshots. Identify options for configuring Automatic Workload Repository (AWR). Identify guidelines for gathering optimizer statistics.  more...

Oracle SQL for End Users--Part 1 ...nts and customizes these queries to restrict and sort the results. In addition, the learner writes statements that contain a variety of single-row functions. L earn To: Identify database principles and concepts concerning the Oracle server, SQL, and SQL*Plus. Write basic SQL SELECT statements. Add clauses to basic SQL SELECT statements to restrict and sort data retrieved by a  more...

FrontPage XP Expert User Course Overview This course delivers instruction on the higher level skills required to work with Web sites in FrontPage 2002. Modification and structuring of Web sites are covered, as well as, design considerations and procedures fundamental to Web site customization that include the creation of dynamic pages, frames and tables. Finally, essential elements in client/server interaction, such as  more...

Advanced Project Leadership Bringing Home the Value ... Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally, project managers will learn about the characteristics of Internal, Client and Research and Development Projects and how the valuation techniques apply to each. Learn To: Identify the value types in a project. Identify characteristics of monetary value.  more...

Oracle9i SQL Data Retrieval Techniques ...ery that uses the UNION operator to combine data from two results sets. o Create a compound query that uses the INTERSECT operator to combine data from two results sets. o Create a compound query that uses the MINUS operator to combine data from two results sets. o Identify the four Oracle join types used to display data from more than one table. o Identify a Cartesian product. o Retrieve  more...

Oracle9i Database Admin Perform Database Backups ...9; Match the DBA consideration to the backup and recovery results. • Multiplex control files by copying them with an operating system utility. • Match the key Oracle server file structures with their uses. • Differentiate between the user and server processes for user interaction with a database. • Match the key Oracle memory structures with their functions. •  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention The content of this course includes details about each component of an Oracle database instance, such as data blocks, disks, memory, CPU, and dynamic views. Students learn about migration and chaining, reorganizing indexes, optimizing sort operations, tuning rollback segments, managing automatic undo, monitoring activities, implementing the Oracle shared server, and troubleshooting. Learn To:  more...

Delegation Series The Delegation Series includes the following courses: Delegation: Understanding Delegation Delegation: The Delegation Process Delegation: Monitoring and Evaluating Results To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

SAP R 3 PP Production Planning SOP ...planning level: - The planning run. - Displaying planning results. Unit 3: Functions and details of SOP 1 - 1.5 hours o Functional overview of SOP: - Functions of standard SOP. - Creating product groups. - Product groups in standard SOP. - Hierarchies in flexible planning. - Planning in flexible planning. o Functions of standard SOP: - Changing the period split. - Creating long text for a  more...

SAP R 3 PP Program Planning MP MRP ...cted Features of MP. o Long-term Planning. o Planning Results and Features in MRP. o Planning Results on the MRP Level. o Demand Coverage by External Procurement. o Demand Coverage by Inhouse Production. Audience Employees who need to learn how to use the R/3 System. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download,  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...iewing event logs in Windows XP Professional with desired results. o Match methods for viewing event logs in Windows XP Professional with desired results. o Identify the options available for limiting the size of log files in the Windows XP Professional Event Viewer. o Identify the options available for limiting the size of log files in the Windows XP Professional Event Viewer. o  more...

Database Technologies Introduction to SQL .... o Identify how to order, limit, and group their query results using various SQL clauses, keywords, and operators. o Identify how to use arithmetic operators, single row functions, and group functions to manipulate query data. o Identify how to retrieve database information using subqueries and joins. o Identify the guidelines for naming tables as well as the datatypes and constraints  more...

Business Finance Risk Analysis ...te risk, and provides information about how to assess the results of the equations. Learn To • Calculate an expected rate of return. • Calculate the standard deviation on a potential investment. • Calculate the coefficient of variation. • Identify the purpose of a  more...

Exit Interviewing Skills Preparing for an Exit Interview ... Describe what information exit interview results should provide. Match the types of exit interviews to their descriptions. Explain the different types of exit interviews. Determine the best type of exit interview. Simulation Overview: Over the past 36 months,  more...

Exit Interviewing Skills Conducting an Exit Interview ...iptive statistics for analysis, and report exit interview results. The program covers how to calm upset employees, handle complaints, and prevent information distortion. It also covers how to use effective analysis tools, compile information for analysis, and follow up on problems. Learn To Identify the guidelines for gathering information during exit  more...

360-Degree Feedback Implementing a 360-Degree Program ...g feedback, as well as how to analyze 360-degree feedback results, develop an improvement plan, and present 360-degree feedback results. Learn To Sequence the steps for creating a 360-degree feedback questionnaire. Identify the methods for collecting 360-degree feedback. Demonstrate an understanding of how  more...

Decision Making Problem Solving Decision Making Fundamentals ...ke important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish and compare options in a variety of situations. Address employee groupthink. Identify the best choice from  more...

Leadership Development Delegation ...s program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities. Identify who is best suited to be a delegate. Motivate a discouraged delegate. Understand communication barriers.  more...

Leadership Development Goal Setting ...e goals work. Translate goals into results. Set goals for more difficult projects. Simulation Overview: In each simulation, you will practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the  more...

Delegation Understanding Delegation ... it is so important, the course then teaches the positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages learners to examine their existing supervisory and delegation skills before teaching delegation styles and the characteristics of good delegators. The course ends with useful teaching centered on  more...

Delegation Monitoring Evaluating Results ...Results," you will learn how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the best results from delegates,  more...

Facilitation The Facilitation Process ... guide a meeting, and the best way to achieve sustainable results. Specifically, they will learn how to assess a team's situation and needs, how to apply structural tools to make a meeting successful, and how to ensure that every team member participates. Learn To Apply strategies to help teams move from divergent to convergent thinking.  more...

Total Quality Management Principles ...tional. You've called a meeting to try to turn around the results of a recent poll by a leading financial media organization, which found it was bottom of the customer satisfaction table. In response to this, you've set up a focus group to ensure that Icon is in the top 10 for next year's poll. You hope that a small focused team will help to solve the issue of customer dissatisfaction and bring  more...

Managing the Expert Developing a Successful Environment ... In this simulation, you will meet with Barbara Banman, a Results Coach with ELANEX Life strategies. Barbara was retained by Icon to personally coach Icon's top level executives, whom she has met with on a bi-weekly basis for the past two and a half years. As the VP of Human Resources, you have had a rather hands-off strategy in managing Barbara. However, due to the strong desire among members  more...

Brand Management Managing Brand Equity ... Identify the options for organizing the results of brand measurement. Simulation Overview: In this simulation you are Icon's Marketing Director meeting with Nathan Iverson, a Marketing Assistant. Icon has developed a new product called GreenheatH2O, a photovoltaic solar water heating system. GreenheatH2O is a unique product, in  more...

Oracle8 Database Administration - Manage Security Course Overview This course is the last in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn about the concepts and tasks associated with managing security. L earn To: Define and maintain the security domains for users in a given environment. Define and maintain a named set of  more...

SAP R 3 3 0 Fundamentals ...usiness management task is processed. Evaluate query results as a result of calling transactions. C ontent Emphasis Conceptual A udience This course is intended for end users of all SAP R/3 applications. It is suitable for users of all levels including data processing personnel and management. Participants should have a basic knowledge of Windows or other graphical user  more...

Enterprise Connectivity with J2EE V1 4 JAXP and JDBC This course will address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. Learn To: Match terms used in XML with their descriptions. Identify features of Simple API for XML (SAX) parsing. Identify actions performed by Simple API for XML (SAX) events that are fired when XML document items are parsed. Match features of JDBC with the application  more...

Enterprise Connectivity with J2EE V1 4 JAXP and JDBC This course will address the core and advanced features of J2EE SDK 1.4. Enterprise Connectivity. Learn To: Match terms used in XML with their descriptions. Identify features of Simple API for XML (SAX) parsing. Identify actions performed by Simple API for XML (SAX) events that are fired when XML document items are parsed. Match features of JDBC with the application  more...

CIW Site Designer Part 1 Web Design Concepts Site Development ...or the usability testing of a Web site. • Match the results of the usability testing of a Web site with the modification to be implemented on the Web site. • Identify the most appropriate combination of decisions while defining hyperlinks on a specific Web site. • Move to a Web site by using browser built-in navigation elements. • Match the techniques used for the  more...

Advanced Business Communication Series The Advanced Business Communication Series includes the following courses: Advanced Business Communication: Guidelines for Effective Communication Advanced Business Communication: Business Writing for Results Advanced Business Communication: Enhancing the Communication Message To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Achieving Success Without Authority Series The Achieving Success Without Authority Series includes the following courses: Achieving Success Without Authority: Focusing on Results Achieving Success Without Authority: Personal Accountability To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Achieving Success Without Authority Focusing on Results ...Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must harvest their influence and use it  more...

SharePoint Portal Server 2001 Part 3 Administering ... o Identify the Web parts that display options for search results. o Identify ways to improve search results in SharePoint Portal Server. o Sequence the stages in the SharePoint Portal Server search process. o Identify guidelines for optimizing search performance. o Identify ways of modifying the thesaurus. Unit 2: SharePoint Portal Server Dashboard Site 2 - 3 hours o Identify the  more...

Advanced Business Comm Business Writing for Results ...the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.  more...

Project Leadership Overcoming Obstacles Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...

Moving from Technical Professional to Mgr Series Managing Personnel ... effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To: Identify three leadership behavior patterns adopted to achieve goals. Identify characteristics of effective leaders. Identify methods  more...

E-Learning Essentials Pt 3 - Deploying and Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating  more...

Advanced Project Leadership - Bringing Home the Value Advanced Project Leadership: Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a  more...

Portfolio Management Process Groups ...hance the likelihood of a portfolio yielding the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members should use this course as a high-level guide to the  more...

Communicating to Get Results ...in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various forms of communication, you'll be able to extend your influence at work even without any recognized authority. This course is designed to help you become a more effective communicator so that you can become  more...

Obtaining Results from the Boss What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing  more...

Advanced Business Communication - Business Writing for Results In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.  more...

Emotions Mindsets and Coaching ...ed to remotivate and reinvigorate them if you want to get results from your coaching session. Your coachees' feelings may be dependent on their personality or emotions about the current situation they face. Are they feeling nervous, poorly motivated, or out of control? You need to read the signals correctly and respond accordingly to improve their mental states. Of course, your own frame of  more...

Acid-Base Insight Generator ...n diagnose the acid-base disturbance according to the lab results (i. e. respiratory alkalosis) and last decide on appropriate means of intervention (i. e. means for closed-loop respiration). Objectives Upon completion of this course, the participant will be able to: 1. Locate various pH, HCO3 and PCO2 values on the acid-base matrix, and define their clinical relevance. 2.  more...