Security + ... licenses.
Microsoft Network Monitor 2.0 (From SMS 2.0 retail CD.)with sufficient licenses
Microsoft Internet Security and Acceleration (ISA) Server 2000 with sufficient licenses
Also list any software packages students use in activities (do not list hacking packages instructor downloads privately to create breaches - that will be covered in IE in addl instructor note appendix for more...
Sales Training Dubai Coaching for Sales Success 'This program is designed for People who supervise staff, sales staff who want to improve their leadership skills, sales managers and trainers. This program is worth 25 NASBA CPE?s.Understand the importance of coaching in improving results.Greatly enhance sales staff performance and job training.Raise job satisfaction levels.Enhance the interpersonal and sales skills for their staff.Ensure that more...
Customer Relationship Management CRM This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.
Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best more...
Powerful Retail Selling ...retail sales staff, plus team leaders and supervisors accountable for sales. This program is worth 25 NASBA CPE?s. Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a more...
Retail Management ...Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to more...
"Right to Know" Hazard Communication ...d Small to Mid-sized business owners in manufacturing and retail, etc. This course is based on the most current OSHA (Occupational Safety and Health Administration) guidelines for workplace safety. The seminar is offered to the public a few times a year with the majority of courses throughout the year offered to (one or a group of) companies that contact MSC seeking to have a course offered more...
Workplace health and safety management ...ng in a variety of workplace settings from Manufacturing, retail, shipping and distributing to healthcare, long-term nursing homes, hospitals and ancillary facilities. This course is based on the most current OSHA (Occupational Safety and Health Administration) guidelines for workplace safety. The seminar is offered to the public a few times a year with the majority of courses throughout the more...
Advertising Correspondence Course - Certificate and Diploma Training ...arge
* Corporations
* Marketing departments
* Retail advertising department
* Metropolitan, suburban and country newspapers
* Magazine publishing companies
* Television and television stations
* Marketing departments
* Retail advertising department
Previous Assessment Details
This course includes in-depth written assessments that you complete as part of your more...
THROUGH THE CUSTOMER S EYES Whether in an office, a call center, a manufacturing organization, or retail outlet, every customer contact is critical and can mean the difference between keeping a customer for life or losing their business forever. more...
BTEC Award for Security Guards Security Guarding qualification for security officers, event stewards, key holders, dog handlers. This course leads to one of the qualifications approved by the Security Industry Authority (SIA) as evidence of training for a Security Officer applying for a Licence to Operate.
The course content includes: duties and responsibilities of a security officer; customer care skills; communication more...
Certificate III in Financial Services ... in broking, distribution, banking, credit management and retail financial services
Students who complete the Certificate III in Financial Services are equipped for roles such as:
Credit Clerk/Officer
Accounts Clerk/Officer
Insurance Officer (Tier 2 level), and
Other roles where duties include providing advice at Tier 2 level.
Many of the Certificate III units are prerequisites more...
Diploma of Business (Frontline Management) The roles of frontline managers vary according to the organisation and the scope of their position. Workers with this qualification could be team leaders, supervisors, front desk managers, line managers in a wide range of organisations across the full diversity of Australian business, for example manufacturing, hospitality and retail. more...
Certificate IV in Business (Frontline Management) The roles of frontline managers vary according to the organisation and the scope of their position. Workers with this qualification could be team leaders, supervisors, front desk managers, line managers in a wide range of organisations across the full diversity of Australian business, for example manufacturing, hospitality and retail. more...
Selling Skills - Direct A systematic approach to direct selling. A step wise sales process for all who engage in face to face selling. Also referred to as "Professional Selling Skills", specially designed for retail industry where products/ services / solutions are meant to satisfy customer needs. Understanding customer needs and presenting one's solution in a manner that the customer 'explicitly agrees to both his more...
Conflict Management Skills for dealing with customers This conflict management training benefits individuals and teams who have to deal with conflict and difficult people in the workplace. We adapt our training to meet the specific customer issues and the needs of participants. During the course we will work with participants to develop bespoke solutions for real-life situations.
We learn very early in our development as human beings various ways more...
Conflict Management Skills This conflict management course benefits individuals and teams who have to deal with conflict and difficult people in their workplace. The course is modularised to adapt to the needs of participants who may be dealing with conflict from either external customers, internal customers or within their team.
It is a highly practical course and participants learn through a range of training approaches more...
Unit Trusts & OEICs Workshop ...t-track review of collective investment schemes in the UK retail market. It will cover the regulations governing collective investment schemes (including UCITS III and CP 185). Case studies using the products in the market form an integral part of the course, to enable delegates to consolidate the information and provide the basis for group discussions. Real life examples of fund prices, fund more...
Retail Customer Service Training Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...
Learn to Trade Currency in Toronto on the Forex Market FXGW has developed a proprietary trading strategy. The system is the basis for all trading conducted by FXGW. It has been back-tested by an industry leading brokerage to return an average of 32% p.a. over the past eighteen years on our strongest currency pair. *This system has been developed over the past seven years by our senior analyst Mark Leigh. Mark has been trading since the retail currency more...
Leadership Skills Learn how leadership is required to simply overcome the dynamic environment of modern business often populated by hostile competitors, demanding customers and reticent personnel. The ability to lead, and the traits and behaviors associated with leadership are the central focus of this training pack. more...
Leadership and Influence Discover how you can influence individuals and groups through leadership to achieve organizational objectives.
This leadership and influence training is designed to prepare individual learners interested in broadening their knowledge/skills base or for those seeking to instruct others on how to influence others. It provides a strong foundation in leadership and management, influence techniques, more...
Leadership and Delegation The transfer to a subordinate the responsibility for carrying out a particular task while at the same time providing the necessary authority to achieve that task is an essential part of any leaders tool kit.
This innovative leadership and delegation training highlights the importance of effective delegation skills in achieving organizational objectives. more...
Employee Absenteeism Absenteeism cost companies millions of dollars a year in lost revenue. How much is it costing YOU?
This highly practical training dispels the many myths around employee absenteeism and details how to implement an effective absence management program within your organization. more...
Creative Problem Solving Increase employee productivity, reduce company waste and improve customer satisfaction by developing a process for effectively solving problems.
These benefits and many others are the excellent reasons to learn the creative problem solving techniques outlined and build a toolkit for solving problems that form part of every day life in your organization. more...
Employee Motivation Do you need to motivate your employees? Create an environment that fosters motivation? To improve employee job performance?
This course is designed to prepare individuals, and in particular managers, to increase motivation levels within any organization. It provides a strong foundation on motivation theory as well as a roadmap from which a successful motivation system can be built after the more...
Strategic Decision Making Learn how you can make better strategic decisions consistently by instituting a strategic decision making process using proven tools and techniques developed and tested by experts.
Manage your strategic decision making efficiently in the same way as every other process in the organization and watch the improvements happen - better strategic decisions and reduced stress are only some of the many more...
Presentation Skills for Business Improve your staff's productivity and profile by training them to deliver effective presentations with confidence and ease of delivery.
Presentation Skills training looks at presentation from a process viewpoint and takes the participant from the design to delivery of an effective presentation. more...
Inside Selling (Retail Sales) Inside selling focuses on transaction or retail sales. The target participant for this training is the retail rep who is new (less than 3 years) in their position, one performing at or below quota or for the seasoned rep looking for new ideas.
It addresses the selling process, handling customer complaints, communication skills and the importance of profit. more...
Retail Selling Techniques General Accounting principles:
Importance of the sale process on the Profit and Loss Statement as well as on the Balance Sheet of any Company.
Qualities of the professional Sales Consultant:
Positive attitude
Presentable
Smells well
Aggressive
Polite
listens more than he talks and thinks before he talks
Educated and has general knowledge and extremely high knowledge about the more...