Instructor Led Retention Training in United Arab Emirates

Human Resources Management - Advanced Training By the end of the program, participants will be able to: Define human resources and its main functions. Define the link between business strategies and Human Resources. Learn the reasons behind employee turnover and the main tools and techniques for improving employee job satisfaction and retention. Evaluate the results of Training & Development through the use of Key Performance Indicators.  more...

Customer Service Excellence By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...

Customer Loyalty Strategies and Measurement - Dubai ...ants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impact-full customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value  more...

Designing a Performance Based Rewards System - HR Management Determine the right kind of performance based rewards system for their organization, including identifying and assessing the merits of the various rewards options. Design the system including all related documentation. Coordinate the implementation of the agreed performance based rewards system and manage its ongoing operations.  more...

Customer Loyalty Strategies and Measurement - Sales and Marketing ...ipants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value Propositions  more...

Customer Loyalty Strategies and Measurement ...retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value Propositions that work. Understand loyalty schemes: what to avoid  more...

Advanced Human Resources Management This program is designed for Human Resources managers and senior professionals in the function who seek to broaden their knowledge and improve their skills in the key functions of HR. Also those who are responsible for evaluating HR and its effectiveness in the organization. The program is also suitable for those employees who are targeted for development/promotion within the HR function. This  more...