Retention Web-based Seminars - Training Resources

Use Customer Service to Win Loyal Clients ...ded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service Assess your organization's structure to ensure it is best aligned to deliver on your service commitment Develop a  more...

Advanced Customer Service Planning for Services Firms ...esign a customer service program that not only focuses on retention, but also revenue growth. She teaches you how to analyze your customer base so you focus on what matters most with your customers and techniques to ensure your employees share your service commitment. You'll be prepared to design and implement your customer service plan to keep your clients satisfied. In this webinar, you'll  more...

Customer Service for a Social Media World ...Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you create client  more...

Create a Client Experience to Grow Your Financial Advisor Practice ...o? How you define the client experience affects, not only retention, but also the new clients driven to you if you have aligned the experience with their needs. John Comer, Certified Financial Planner and financial advisor consultant, has worked with financial advisors and clients for more than 19 years to help both parties meet their financial goals. He teaches you the importance of consistent  more...

Develop A Marketing Plan to Retain and Grow Your Customer Base ...ofessionals analyze the needs of their customers for both retention and growth. He teaches you the secrets to uncovering your customers' needs, wants, and desires and using that knowledge to develop a marketing strategy. You will discover how to pinpoint what drives your customers to buy from you and how to motivate them to buy more! In this webinar, you'll learn how to: Identify the right  more...

Use Customer Service to Win Loyal Clients ...ded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service Assess your organization's structure to ensure it is best aligned to deliver on your service commitment  more...

Use Customer Service to Win Loyal Clients ...ded on delivering a service experience that drives client retention and new sales. Put your competitors on notice as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service Assess your organization's structure to ensure it is best aligned to deliver on your service commitment  more...

Create a Client Experience to Grow Your Financial Advisor Practice ...o? How you define the client experience affects, not only retention, but also the new clients driven to you if you have aligned the experience with their needs. John Comer, Certified Financial Planner and financial advisor consultant, has worked with financial advisors and clients for more than 19 years to help both parties meet their financial goals. He teaches you the importance of consistent  more...

How to Create Profitable Customer Relationships ...Retention Has your business lost customers in the last 5 years? Can your business afford to spend dollars recruiting new customers only to lose those customers to your competition? Technology and globalization have created a very competitive business climate making it more difficult and more expensive to attract and retain customers. Your company s success is based on successfully converting  more...

Customer Service for a Social Media World ...Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you create client  more...