Instructor Led Return Training

CUSTOMER SERVICE SKILLS WORKSHOP ...e! Studies show that 70% of the reason a customer will return is based upon their interaction with your staff. That means that only 30% of your ability to keep customers happy is based upon your product or service features alone. This customer service skills seminar gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal  more...

Diagnosis Differentiating Between Benign and Malignant Work Behaviors Several members of the support staff routinely return from lunch 15 minutes late. A client commented to you about the new receptionist's less than professional telephone demeanor. In this clinic, we'll examine several different kinds of benign and malignant workplace behaviors and how they affect customer service delivery and profitability.  more...

Supervisory Team Leader Skills This two day programme has been designed specifically for supervisors and team leaders who have to manage people whilst still working as part of a team. Introducing the key skills necessary for organising and directing work effort, it is ideal for recently promoted supervisor/ team leader or as a refresher for those who have not had formal training. Clear guidelines are given on each topic with  more...

Absence Management This highly interactive one day course provides an overview of various methods to assist you in monitoring and managing absenteeism. It focuses on finding effective ways to minimise loss through absence in your organisation, and offers both practical and informative solutions, to common absence issues. Target Group This course is aimed at management or senior staff who have responsibility for  more...

Puppet Puppet is an open source systems management tool providing a centralised configuration for all your UNIX, Linux and Apple systems even on the other side of your firewall. But what makes it different is that it speaks the local language of your target hosts allowing Puppet to define tasks with generic instructions. These are called recipes and are so portable that they can be shared on the Puppet  more...

Project Management Program (PM) ... need to be confident in project performance reporting so return on investsment can be realized. When project risks are avoided and stakeholder expectationa managed, relevant business solutions can result. Project management knowledge alone does not equip a person with the good judgment required to architect their project deliverables. It takes leadership through thoughtful collaboration,  more...

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE ...e future! Studies show that 70% of the customer s will return is based upon their interaction with your staff. That means that only 30% of your ability to keep customers happy is based upon your products or services features alone. This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal  more...

customer services ...us on the customer so that the individual is motivated to return. Handle complaints so that customers are satisfied. Deliver excellent customer service on the telephone so that customers have a positive perception about your organization. Cope with stress so that you maintain a healthy level of work-related stress. Course Content Lesson 1: Understanding Customer Service Topic 1A:  more...

HVAC Design/Drafting Training per ASHRAE ...te Duct Materials, Major Ductwork Components, Outlets and Returns), Duct Systems (Extended Plenum Systems, Radial Systems, Reducing Trunk System, Gravity Systems, Return Air Systems), Designing Total HVAC System (Heating and Cooling Requirements, Selecting HVAC Equipment, Designing the Air Distribution System), Duct Sizing (Velocity Method, Equal Friction Method, Static Regain Method). Duct  more...

Train the Trainer Program ...rmation. It is a waste of training dollars and yields low return on investment. Participants typically retain 5 -30 of information in average training programs. We show you how to increase retention up to 90 or more. Our program gives you access to tools, strategies, and techniques orchestrated in a fashion that elevates learning to a new level of experience and efficacy. We show you how  more...

NLP Practitioner - Fast Track ...t up your practice anywhere in the world and gain a rapid return on your investment. Limited Places for Oct - 4th November(Herts, UK) For more information go to www.humanxpression.co.uk How can we do all this in 8 days and maintain all the benefits and credentialing of attending a traditional course? It s the scheduling, teaching techniques, and environment that make the difference. The  more...

MCITP Server Administrator 2008 ...8 administration, and increase your organizationa ™s return on technology investment, by earning the MCITP: Server Administrator certification. The MCITP: Server Administrator certification can help you develop and validate your skills in your current position, or propel you toward a future role, such as: a Windows Server Administrator a Server Systems Administrator a Monitoring  more...

Intensive Public Speaking and Presentation Skills ...from a growing body of customers & students, many of whom return to attend more than 1 event. Each time I walk onstage, my attention becomes totally attuned to how much I can do for/ with my seminar attendees. And seeing you/ them grow is the best result I could ask for! And so it will be for you. Here are just some of the benefits you'll get from attending this training: Develop an  more...

Community Business College Kicks Off Spring Enrichment Classes With A Groupon ...ith The Cupcake Maker; Desktop Toaster Oven Tour, and the return of Chocolate Candy Making. All classes provide each student with a handy class cookbook containing great recipes and cooking tips. The classes allow students of all levels to practice lifelong learning. In order to introduce these spring classes, Community Business College has partnered with Groupon to spread the word, help  more...

Tailored Communication Skills Training Tailored Communication Skills 24 Hours | Business English Skills (Workshops) Customized Content Does your company staff need to communicate professionally in English with Westerners? You can get tailored and cost-effective skills development workshops designed for your specific needs and training objectives. Business English Skills that are practiced within the relevant context of  more...

7 Keys to Inspired Leadership ...ductivity, but you can inspire them to be motivated. Your return is better productivity, better retention and greater profits. Key One - Know Yourself - Let me introduce you to you. Key Two - Inventory Time - What is your current reality? Key Three - Know Your People Key Four - Know Your Business Key Five - Leaders Are Coaches Key Six - Backwards To The Future Key Seven - Follow-up -  more...

HP Color LaserJet 4600 4650 and 4610 Series Printer Repair Training At 16 pages per minute in color and black & white, the 4600 is anticipated to become the next staple color printer in the business world, replacing the 4550. This inline color technology is very different in nature as compared to its predecessor. This class will discuss the new advances in color technology, the inline paper path, common break/ fix solutions and, as always, a guided teardown of the  more...

Security Officer Training ...dents who have completed the initial 24 hour program must return within six months to complete the 16-hour continuation training to retain their license at a cost $65. 00. Students passing the final 16 hour exam will be given proof of completion to provide to the State of Florida as required to maintain their Class "D" license. Sunshine Career Institute Armed Security Officer Course Class  more...

Ultra Depth Live 10-day Florida Training for 2012 April 4th through the 15th of 2012 Basic through Advanced Ultra Depth training is being held in West Palm Beach, Florida, USA. This ten-day live training course will be taught through demonstration, practice and return demonstration. All materials will be provided. Students will learn through supervised practice. Plus, all students will be give free access to download all of the course material  more...

Wearing The Green Hat ...kes it even more easier! The Time Investment 1 Day The Return on Investment By the end of the program, your team members will acquire the tools and techniques of creative thinking along with the application of the same in day to day business. This will help your organisation to have better processes, effective and speedier solutions to problems and innovation in products. This in turn  more...

Corporate Credit Analysis A four-day case study based workshop for bankers, fund managers and finance professionals seeking to build their analytic skills. Participants will learn a structured and systematic approach to evaluate the creditworthiness of a company and the relative attractiveness of the risk ~ return profile.  more...

Best Hardware Training in chennaiSoftware Hardware Training in chennai ... able to put your new skills to work immediately when you return to your job. Practical, Relevant and Immediately Applicable F I T Computer Education Course has designed from the ground up with the goal of making you even more creative by providing you with practical, relevant skills that you can apply at your job the very next day. So, here is an opportunity for you to take your  more...

Choosing the Right Projects at the Right Time Overview of the PPM Process How projects support Business Strategy The Project Selection Process Project Identification Project Selection Criteria Evaluating and Selecting Projects Project Categorization Project Prioritization and Funding Real World PPM  more...

High Potential Managers Development ...he behaviour of which they are conscious. Then, when they return to their organisation a and importantly their homes a the weight of years of habit, social needs, company culture and other influences to conform are far more powerful. All of us see the world through our own set of filters dictated by our history and habit. Only by shifting how a manager or leader sees themselves or  more...

ICMI Management Track - Contact Center Coaching About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are  more...

Project Portfolio Management What Every Executive Must Know ...t Every Executive Must Know shows you how to maximize the return from your project budget. Learning Objectives include: Why project success is not enough The promise of PPM Role of formal project management in PPM Steps for improving the PPM process The power of a PPM charter Role of the Executive Team in PPM Primary business processes of PPM How to choose the  more...

Ethical Hacking Certification,Ceh,Certified ethical hacking ... This ethical security training course has a significant Return on Investment, you walk out the door with hacking skills that are highly in demand, as well as the Certified Ethical Hacker certification! Contact Details: Phone:+91-422-4242300/ 9894388885 E-mail: info@mazenetsolution. com www. mazenetsolution. com Address : Maze Net, 12e, 1st Floor, 10th Street, Padmalaya Towers ,  more...

Open a CNA School CNA SCHOOL TRAINING CLASS This field is wide open you do not need to be in the medical field to own a C. N. A. School. We teach you all the instruction skills and book work that you need to know, What material you need, how to set up your school, you can be up and running within a month. Informational Class to Open a: CNA Prep School or Private/ vocational  more...

Essentials of Financial Management If you are baffled by finance, this is the course for you. Designed for non-financial management level professionals who find themselves increasingly responsible for financial results. The two day course will help you understand the connection between your management actions and financial results, including: * how to read and interpret a balance sheet and income statement * the basics of  more...

Apple Xsan 2 Administration ... SAN compatible with third-party products, maximizing the return on your storage investment. Use the skills, tools, and knowledge from this course to set up, manage, and monitor the SAN that's right for your organisation. The course focuses on deploying storage area networks. You will configure, performance tune, and troubleshoot a storage area network using Apple's Xsan 2 tools. You will also  more...

LBO Merger Modelling ...l structures available in an LBO deal and their impact on return Model various types of acquisitions and disposals Generate an accretion/ dilution analysis Using cash and the P/ E of cash analysis Explore the accretion/ dilution ratio vs. wealth generation Prerequisites: To attend this course, participants should have an intermediate knowledge of accounting, a good working knowledge of  more...

ICMI Management Track- Smart Strategy equals Strong Leadership ...tact channels. - Strategize for improving contact center return on investment. - Align people, processes, and technologies with a single vision. - Build a strong case for needed investments. - Inspire customer loyalty. - Improve your organizationa ™s strategic value. Designed for those at the C-level, vice presidents and directors with leadership, budgetary and strategic  more...

Live Five-Day Ultra Depth Process Training Monday, September 20, thru Friday, September 24, 2010 What You Will Learn How to help a client achieve the three levels of anesthesia analgesia, local anesthesia and general anesthesia. How to use the Ultra Depth ® Process to guide your clients in achieving the most profound depth of hypnosis known to-date, the "Sichort State." This is where the body heals automatically six to ten  more...

Follow the Evidence Make a Case for Diversity in the New Normal ... for its validity and applicability to your situation 5. Return to your "patient" to assess and monitor the progress of the strategies you chose to implement This process suggests you take a proactive instead of a reactive approach to gathering information, and seeing how the diversity management strategies you apply work or dona ™t work and need to be adjusted a not relying on  more...

Annual Women in Leadership Network and Renewal Event ... Attendees who attended previous years are encouraged to return to this event year after year! Past participants shared the following comments about the experience: a "The event was a fabulous idea to review and recap the program. It's always good to step away and remove yourself from daily stresses and revisit these ideas and strategies. Thank you!" a "Excellent opportunity to stop and  more...

Private Equity Real Estate 101 - October New York ..., how funds differentiate by strategy, and how investment returns are measured. Learning outcomes: - Real estate concepts & vocabulary - Fund life cycles - Fund differentiation methods - Real estate cycles - Key private equity fund players and roles - Return measurements - Underwriting, due diligence and modeling - Deal structures - Operations - Exit strategies - Future outlook  more...

Private Equity Real Estate 101 - October San Francisco ..., how funds differentiate by strategy, and how investment returns are measured. Learning outcomes: - Real estate concepts & vocabulary - Fund life cycles - Fund differentiation methods - Real estate cycles - Key private equity fund players and roles - Return measurements - Underwriting, due diligence and modeling - Deal structures - Operations - Exit strategies - Future outlook  more...

PROFESSIONAL BUSINESS WRITING SKILLS ... writing skill of the participant thereby maximizing your Return on Investment. PROGRAM CONTENT a Planning your Writing for Success: begin with the client in mind a Opening and Closing Effectively a Using Punctuation Marks to vary the Phrases, Clauses and Sentences a Speed reading: a useful business writing skill a Using the Email Effectively a Business writing: get to the  more...

Supply Chain Management Supply chain management (SCM) is the combination of art and science that goes into improving the way your company finds the raw components it needs to make a product or service and deliver it to customers. The following are five basic components of SCM. Plan: This is the strategic portion of SCM. Companies need..More Source: Next, companies must choose suppliers to deliver the.. Make: This is  more...

Needs based sales training We offer sales training courses that can be tailored to the needs of your organisation and to the needs of your people. We will work with you to discuss the best options for your company and develop a training course for your industry that will deliver results (our courses can include post-course field coaching and support). We believe in 2 principles behind successful selling. The first is to  more...

Effective Leadership Development Good managers get results through people. The programa ™s unique methods are designed to develop manager's ability to get results through others while helping them increase productivity and reduce operating costs. Our program is customized to the unique needs of each organization. We use outstanding text material as a foundation for knowledge and discussion. Knowledge is foundational for  more...

Cabin Crew Air Hostess Training ...ors, Fare Selection Criteria, Types of Journey, One Way & Return Journeys, Special/ Promotional/ Mass Fares Computerized Reservation System (GALILEO) Electronic means of booking flights, making Reservation and creating Passengers PNR & calculating best fares, Queue Management, Special and Other Service Requests, Hotel & Car Booking Soft Skills (Personality  more...

Opening New Doors Improve your quality lead generation with expert prospecting skills. All sales people, account managers, sales managers or telesales people charged with prospecting for new customers or developing strategies to generate new leads and customers. A full understanding of the prospecting process. The course looks at how to build and continuously develop a winning sales and prospecting process,  more...

Delivering Beyond Yourself Identify and overcome the personal barriers that restrain performance, motivation and vitality. This course is suitable for all members of your team who are looking for ways to improve their productivity and levels of enjoyment and motivation at work. It works excellently as an identifier of those who are ambitious or keen to work at a higher level. Your delegates return to work refreshed,  more...

Creating a Happy and Productive Team This programme is for groups of people who work as a team in the normal work place but who need to get out, re-evaluate, refocus and work better together It covers a mixture of practical study work and indoor and outdoor games to evaluate teamwork, how people interact and how peoplea ™s relationships can change in different circumstances. This course is residential so your staff are  more...

Project Management PMPPreparatory Course ...ia Weighted Scoring Financial Models Risk/ Return Profiles Portfolio Management - Monitoring Organizational Considerations Transition Points The Project Office Organizational Structures Functional Managersa ™ Role The Role of Project Sponsors Project Initiation Project Charters Project Repository Project Management Software  more...

Successful Trade Show Marketing You use shows to build brand awareness, strengthen customer relationships, generate new leads or launch a new product. But it will also cost you $1000. 00 per hour and more! Are you getting a meaningful Return On Investment (ROI)? Learn how to develop innovative strategies and techniques that will help you use trade shows more efficiently in your marketing mix.  more...

Customer Driven Quality ...fessional service, even the most difficult among them may return to buy again. Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle difficult customers, and how to probe for the answers they need to solve the problem. Your customer service staff are the most  more...

Quickbooks training in Bangalore India for 499 with certification ...ee years with XPITax, a leading outsource provider of tax return preparation services. Ms. Breslin developed the outsourced accounting initiative for Xpitax Chennai, India office. Ms. Breslin has developed systems and procedures for both the operational and sales teams at XPITax. Prior to joining XPITax, Ms. Breslin was Operations manager for Global Staffing Solutions, major outsourcing  more...

Investment Management Explained ...is course explores the main asset classes, their risk and return, valuation tools, trading and settlement. Modern portfolio theory is fully explained, at is its application into client portfolios as well as practical aspects of administering portfolios and measuring investment performance. The course also covers the structure of investment firms, the relationships with external providers and  more...

American Red Cross Lifeguard Training in Orange County ...o a 20yd swim retrieve a 10lb brick at a 7-10 feet depth, return to the starting point with the brick and exit the pool without any aid within 1 minute and 40 seconds. All participants must be able to pass the pre-test to continue the course. Certificates Issued: At the completion of the Lifeguard Training Course, participants will be certified in Lifeguard Training, First Aid and CPR/ AED  more...

Certified Wireless Security Engineer ... undertaking. Improper planning can lead to an inadequate return on investment. Insufficient understanding of the security implications of wireless can lead to catastrophic results. This course enables an individual to plan, select and implement the appropriate wireless hardware and deploy the correct security controls to support a typical environment. A focus on RF (radio frequency)  more...

Media Planning ...Return on Investment is essential to maintain the business and stay in the market, planning is the best tool to minimize the risk and maximize the outcome (profits). What you will achieve after attending this training course? a Understand the basic concepts and ideas of media planning a Appreciate the strengths and difficulties of enhancing media planning a Learn the basics of  more...

Decision Base ...t investments at the right time - and to get the required return. Participants are challenged to consider the future implications of their decisions, and quickly realize how actions taken in one part of the company impact operations in others. Working together, employees begin to build their own bridges across departmental boundaries, opening lines of communication and developing financial  more...

Lean Six Sigma - Green Belt ...collect the live data for their selected project and then return for the second session and apply the required Tools on their selected project so their learning is permanent and immediately beneficial to the organization. Participants are given individual guidance and mentoring for their project. Training is conducted at Delhi/ NCR, Jaipur , Chandigarh or at Customera ™s  more...

Celemi Apples Oranges Celemi Apples & Oranges ® enables employees to understand the effects their actions have on the business, both positive and negative! It helps business leaders understand how business generates profits now, and what it will need to generate profits in the future. Participants recognize how to use resources where they will do the most good. They see how to identify opportunities for  more...

RHCT and RHCE - Red Hat Enterprise Linux Training RHCT & RHCE Certification. Red Hat Enterprise Linux a RHCT and RHCE certification organized by Training Choice. RHCT and RHCE are performance based tests that measure actual competency on live system. Other training programs teach students to answer multiple choice questions instead of how to perform on real world systems. Red Hat training and testing focuses on practical hands on skills.  more...

Sales Development 4 Day Workshop Programme - Prospecting Appointment Setting Success ...t rate, your appointment conversion rate and maximise the return on investment in this key area. a Who are your target customers / clients? a How can we access them to best effect? a What makes us better than the competition? a Networking a a great route to market a Scripting for telephone success a Telephone questioning techniques a Objection management a Beating  more...

Editing Text On this comprehensive two-day course you will study editing in depth and acquire the skills and knowledge to tackle any editorial task with confidence. Whether you are new to editing or have been in the job for some time without formal training, you will benefit from specialist techniques, expert advice and the opportunity to work with other editors. In addition to studying the core issues of  more...

Writing Letters and Emails Letters and e-mails are essential business tools, and this course will help you to ensure that yours make the right impression and get the right results. It provides valuable guidance on modern practice, writing techniques, good business style, common errors and technical issues. This, together with relevant exercises and individual support, will enable you to develop the skills and confidence of  more...

The Proofreader If you are responsible for proofreading documents or web pages, this course will help you by improving your speed, your accuracy and your confidence. Guided by an expert tutor, you will learn the professional techniques that will enable you to work to the highest standards. As well as increasing your ability to spot mistakes, you will discover the importance of consistency and corporate style  more...

Writing for the Web If you have to write text for websites or intranets, but lack the craft and the confidence, this is the course for you. It will give you the skills to write content that is clear, attractive and successful. The course begins by looking at why writing for the web differs from other forms of writing. This will help you to understand the needs of your site visitors. Most of them want instant  more...

Taking Minutes This one-day workshop will help you to ensure that the minutes or notes you take at meetings are clear, accurate and professional. It will provide you with essential skills for each stage of the process: understanding the meeting, working with the chair, preparing the agenda, developing listening techniques, recording the meeting, distilling key points, and structuring and writing up the  more...

The Business Writer This detailed two-day course covers writing, editing and proofreading, giving you all the skills you need to create successful documents. You will find it invaluable if you work in a role which demands that you write well, such as marketing, PR, communications, customer services or secretarial support. Under the guidance of a professional writer you will study new techniques, try them for  more...

Report Writing This detailed course will help you to write reports that are clear, impressive and successful. It describes a five-stage approach that will simplify your task whatever type of report you are preparing. Planning is the key to success, so the course shows you how to clarify your objectives, draw up an outline and organise your information. It also gives guidance on constructing arguments,  more...