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From Serebra Learning Corporation
The Customer Service Agent in Action on-line e-learning cbt (computer based) ...ber of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents play in today's business world. This course is designed to help CSAs understand their essential functions as well as the context and importance of their work. Increasingly, more...
Analyzing Cash Flow Statements on-line e-learning cbt (computer based) ...iciently generate revenue, (2) ability to generate future revenues and meet long-term obligations, (3) ability to provide financial rewards and attract and retain financing, and (4) ability to generate positive market expectations. Individuals who require knowledge of the basics of accounting, who are starting a business or interested in becoming a partner, who are learning to manage the more...
Building an e-Commerce Business Case on-line e-learning cbt (computer based) This course provides the learner with information which addresses the relationship between costs and benefits. This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. more...
Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence on-line e-learning cbt (computer based) To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment Technical consultants on Oracle 11i implementation projects; IT professionals requiring an overview of Oracle 11i E-Business Suite more...
Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence on-line e-learning cbt (computer based) To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment Technical consultants on Oracle 11i implementation projects; IT professionals requiring an overview of Oracle 11i E-Business Suite more...
From Bartending Pros
Professional Bar Management II Online Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business. You will also learn how to take inventory, how to calculate the bar's pouring cost, more...
From 123-CBT Computer Based Training
Building an E-Commerce Business Case on-line e-learning cbt (computer based)cd rom ...ween costs and benefits. Learn To: Build Online Revenues. About B2B Consumer Transactions. About Sales and Services. About Online Customer Relationships. About the Virtual Value Chain. Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study  more...
Financial Statements Financial Statements Analysis on-line e-learning cbt (computer based)cd rom ...tatement. • Choose the types of revenues reported on an income statement. • Identify types of expenses reported on a income statement. • Prepare an income statement. • Simulation Overview: • In this simulation, you will practice your skills in preparing income more...
Facilitation The Effective Facilitator on-line e-learning cbt (computer based)cd rom ...er, three of Icon's Account Executives. Your department's revenues have been declining steadily over the last six months. The four of you are responsible for creating a plan to increase the team's sales volume during the next quarter. Although you are a member of the team, you will facilitate this meeting to encourage new thinking on the problem. Unit 3: Facilitative Strategies (0.5 - 1 hour) more...


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