From Serebra Learning Corporation
The Customer Service Agent in Action 
...ber of
CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents play in today's business world. This course is designed to help CSAs understand their essential functions as well as the context and importance of their work. Increasingly,
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Analyzing Cash Flow Statements 
...iciently generate revenue, (2) ability to generate future revenues and meet long-term obligations, (3) ability to provide financial rewards and attract and retain financing, and (4) ability to generate positive market expectations. Individuals who require knowledge of the basics of accounting, who are starting a business or interested in becoming a partner, who are learning to manage the
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Building an e-Commerce Business Case 
This course provides the learner with information which addresses the relationship between costs and benefits. This course is intended for
Managers and technical staff who are in a position to provide e-commerce recommendations to executives.
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