Online Reviews eLearning Training

Handling Contacts Professionally Maximize Call Performance 1 This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Measuring Team Performance Measure for Success This course reviews how feedback based on specific performance goals can help teams track progress, enhance motivation, and improve performance. Professionals who want to collaborate more effectively within a group. more...

Government Contracting Working with Government Contracts This course reviews a sample RFP & SOW and interactively sets up a Proposal; it reviews a Contract from the USG with information regarding types of contracts. Small Business Owners/Small Business Buyers Small Disadvantaged Business Owners/Small Disadvantaged Business Buyers New Buyers at Prime Contractors to the USG. more...

Making Group Decisions Ensure Group Success This course describes four methods to generate successful problem solving decisions. Professionals who want to resolve workplace challenges more effectively. more...

Effective Use of Feedback for Teams Simulation ... is an essential element of successful teamwork. Periodic reviews and discussions of how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital to ensuring that the team continues to perform at peak level. As a team leader, your ability to give and receive feedback will seriously impact the effectiveness and success more...

Talent Management Developing Talent This course will provide an overview of the talent development process, focusing on the need for talent development and the development strategies used in talent development. The course deals with talent development in new hires, role of the manager and the organization in talent development, and the importance of reviews and performance appraisals in talent development. more...

Process Management Skills ...ities such as meetings, client conferences, and personnel reviews. Process Management Skills will also assist you in setting goals and accomplishing tasks in less time but with higher quality. Applying these important strategies will also help you lower stress in your day-to-day dealings, making you more productive and your day more rewarding. This course is designed for technical professionals more...

Elements of a 360-degree Performance Review Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review more...

Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a more...

PrimeFinance Making Investment Decisions This course describes the decision points that support capital budgeting within an organization, and continues to explore how a range of techniques (including CVP, NPV, payback, IRR, and ARR) can be used to conduct short- and long-term project evaluations within this process. Department managers who need to take on budgetary responsibilities, input into business decisions and participate more...

Properties and Applications of Probability Distributions ...scusses the general use of probability distributions, and reviews the applications of normal and nonnormal distributions. The course also details the benefits and teaches the steps of the Student's T-test Distribution and the F-Distribution. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title and interest in Six Sigma belongs to Motorola. candidates for Black Belt more...

Supply Chain Management At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your more...

Visual Basic 6 0 Enterprise Client Server Development Part 1 ...nment. It introduces multi-tier application architecture, reviews how to instantiate a COM component, and describes how to make and compile COM configurations. It also describes how COM components are registered and identified in the Windows registry. This course also introduces the concept of transactions and describes the features and architecture of MTS. It defines the pros and cons of more...

Testing and Instrumenting C Applications To introduce the concepts of software testing and debugging and to describe the use of the Debug and Trace programmatic classes in the .NET Framework class library and the Visual Studio .NET and SDK interactive debuggers Windows developers seeking to update their knowledge of and skills in developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET more...

Testing and Instrumenting VB NET Applications To introduce the concepts of software testing and debugging and to describe the use of the Debug and Trace programmatic classes in the .NET Framework class library and the Visual Studio .NET and SDK interactive debuggers Windows developers seeking to update their knowledge of and skills in developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET more...

OS 390 MVS JCL Introduction ...rm data processing jobs in an MVS environment. The course reviews the overall structure and purpose of JCL and introduces the three main JCL statements. The course then covers the coding of the JOB and the Execute (EXEC) statements in detail. It also describes how to analyze job output listings, and discusses libraries and conditional processing. This course is written to OS/390 version 2.x. more...

OS 390 MVS JCL Advanced ...ctiveness as a system user and JCL programmer. The course reviews and extends basic concepts and skills related to the use of procedures. A review of addition, override, and nullification statements that enable procedures to be modified at execution time to meet particular processing needs is included in this course. The course also examines procedures from the perspective of the procedure more...

OS 390 MVS ESA Fundamentals of VSAM Part II ...alogs play in maintaining and accessing VSAM datasets. It reviews the basic concepts of a catalog and shows how catalogs are used to locate and access a VSAM dataset. The course discusses master catalogs and user catalogs their uses, similarities and differences, examines the system datasets that are used to support the catalog facility and describes various ways to identify the catalog in more...

OS 390 Designing DB2 Data Warehouse ...interactions with the MVS environment. The course briefly reviews the development of DB2, including enhancements to Version 6, DB2 Universal Database for OS/390. It then familiarizes the student with the basic elements of the DB2 database management system, from both a conceptual and physical perspective. The discussion includes significant characteristics of relational databases, DB2 database more...

OS 390 Introduction to CICS Transaction Server ...ssing (OLTP) tasks in a mainframe environment. The course reviews the overall structure and purpose of CICS and introduces basic command levels for CICS in the following areas: management of data and databases, data communication and interproduct communication, application development, system services, and system management. The course also introduces the basic architecture of the most commonly more...

OS 390 C Programming ...alogs play in maintaining and accessing VSAM datasets and reviews the basic concepts of a catalog. It also shows how catalogs are used to locate and access a VSAM dataset. It discusses master catalogs and user catalogs - their uses, similarities, and differences. The course examines the system datasets that are used to support the catalog facility and explains various ways to identify the more...

JES2 Advanced Operations II The JES2 Advanced Operations Part II (48173) course discusses the advanced procedures for controlling JES2 Remote Job Entry facility and the Multi-Access Spool facility. The course examines the JES2 Automatic Command Processing Facility and reviews the four major steps required for a complete system initialization. It covers initialization and recovery considerations in a Multi-Access Spool more...

JES2 Job Controls ...ntrol statements, and JES2 operator commands. This course reviews the purpose of a job entry system in the MVS environment and describes the services provided by JES2. The basic structure of JES2 and the functions it performs are discussed along with remote job entry (RJE), network job entry (NJE) and additional facilities. It discusses use of the MVS JCL statements and parameters that control more...

Network Layer Protocols This WestNet e-Learning module reviews some of the more common Network Layer protocols. more...

How to Build a Computer Network This WestNet e-Learning module reviews the major concepts presented in this course and shows how they work together in several real-world situations. You will also learn how one local area network (LAN) connects to another, with particular attention to Internet connectivity. more...

Higher-Layer WAN Protocols ...reviews connection-oriented switched services commonly used to move information across a wide area. These services include Integrated Services Digital Network (ISDN), frame relay, and X.25. Although we refer to this unit as Higher-Layer WAN Protocols, these protocols are essentially Data Link Layer protocols. However,these protocols go beyond simple link connectivity by providing connection more...

How Token Ring and FDDI Work This WestNet e-Learning module reviews the basic features of a Token Ring network, explains the details of Token Ring framing, and briefly covers FDDI. more...

Review of LAN This WestNet e-Learning module reviews the most important networking principles that were covered in the "long" WestNet Learning course, Introduction to Networking. more...

Connecting Computers This WestNet e-Learning module reviews the Physical Layer components and moves on to explain the deeper technical details of these media. more...

Switched Telecommunications Protocols This WestNet e-Learning module reviews protocols closely associated with the Data Link Layer of the Open Systems Interconnection (OSI) model. more...

Oracle 11i10 Order to Cash Customer and Credit Management Setup This course provides an overview of the party model and elaborates on the tasks involved in managing parties and customer accounts. The course also covers the tasks involved in setting up credit management, reviewing credits, and managing credit reviews. The target audience is Functional Implementers and Implementation Consultants for Oracle E-Business Suite applications. more...

Used Oil Management ...e recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for more...

Advanced Features of PowerPoint 2002 The Advanced Features of PowerPoint 2002 WBT is the second course of the Office XP: PowerPoint 2002 curriculum. It familiarizes users with the advanced features of PowerPoint that can be used to enhance their presentations. These features include inserting objects, such as charts and animations. Additionally, this course guides users to efficiently share their presentations with a workgroup and more...

Using the Internet This WestNet e-Learning module introduces Web clients and how to use them. It also explores the differences between search methods and reviews data transfer methods and electronic mail. more...

Editing and Reviewing in Adobe Acrobat 8 ...reviews of PDF documents. This application allows you to review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe Acrobat 8. The will comprise primarily business users within the corporate client base, including a wide more...

Using Adobe Reader 8 Adobe Reader 8 is free software that allows you to view and work with Portable Document Format (PDF) files. This course explores the core features and functionality of Adobe Reader 8, including an overview of the work area, using forms, searching and reviewing PDF files, customizing the interface, and using the application's accessibility features. The advanced features of Adobe Reader 8 are more...

Eliminating Feedback Filters Communication filters serve to protect our self-image, reinforce the perceptions we hold, and shield us from negative or threatening feedback. Gain greater perspective on interpersonal work dynamics by successfully identifying and overcoming the most common information feedback filters. more...

Work Expectations Wouldn t it be great to find out what your employees key expectations are before they become a problem? Now you can - with Work Expectations. This program is centered around helping people identify their high expectations and provides feedback on how to communicate their expectations, take initiative to get their expectations met, and adjust their expectations when necessary. Work more...

Macromedia ColdFusion Macromedia's ColdFusion is a rapid application development platform. Through the use of a tag-based scripting language, it enables you to build and to deploy powerful web-based applications. Even if you do not have any type of programming experience, learning ColdFusion is a breeze with the help of Mike Muller. He guides you through this Virtual Training Company tutorial by taking you through the more...

Instructional Design Concepts The Instructional Design Concepts WBT describes the basic principles of instructional design (ID) and writing. It describes the phases in the development of an ID project and the tasks involved in each phase. After completing this course, the student will be able to: Compare computer-based training with conventional classroom training List the basic principles of instructional design List the more...

Advanced Features of PowerPoint 2002 The Advanced Features of PowerPoint 2002 WBT is the second course of the Office XP: PowerPoint 2002 curriculum. It familiarizes users with the advanced features of PowerPoint that can be used to enhance their presentations. These features include inserting objects, such as charts and animations. Additionally, this course guides users to efficiently share their presentations with a workgroup and more...

Wavelength's Online Certificate Course In Instructional Design And Content Writing (IDCWC Online) ...D Newsletter) 9.Project Work supported with intermediate reviews. 10.Creation of a: - Course Design Document - Script/Storyboard - Review Checklist - Course Design Template - Script/Storyboard Template - Online Test at the end of the Course - Continuous evaluation & feedback (*Asynchronous discussions allow participation according to your convenience.) IDCWC Online - Certificate:  more...

Certified Internet Webmaster Foundations - CIW Success Designed Into Every Course! Chrome Zebra's unique interactive and engaging online courses are designed for all types of learners. Do you enjoy... playing games? watching videos? quizzing yourself? reading/writing? designing & drawing? working alone? working in groups? Do you learn... best by seeing? best by hearing? best by doing? best through feedback? more...

Convergence Technologies Professional - CTP Success Designed Into Every Course! Chrome Zebra's unique interactive and engaging online courses are designed for all types of learners. Do you enjoy... playing games? watching videos? quizzing yourself? reading/writing? designing & drawing? working alone? working in groups? Do you learn... best by seeing? best by hearing? best by doing? best through feedback? more...

Telecommunications Concepts and Components This WestNet e-Learning module reviews the fundamental principles and elements of the public-switched telephone system.  more...

LAN Protocols This WestNet e-Learning module reviews the fundamental prinicples of network data flow and Ethernet networks from older coax-based systems to the newest fiber-based Gigabit networks. We will also examine the concepts of collision domains and traffic isolation.  more...

Network Types ...ost predominant and supported networking method. Lesson 2 reviews many important WAN terms components physical connectors transmission rates and protocols. Finishing off this module is a discussion of other network topolgy types including: campus area networks (CANs) metro area networks (MANs) storage area networks (SANs) content networks (CNs) and virtual private networks (VPNs). A brief more...

Network Media ...es of multimode and singlemode fiber optic cable. Then it reviews the various wireless options and details the IEEE 802.11 group of wireless transmission standards. Lesson 2 is focused on cabling a LAN with Electronic Industry Association/Telecommunications Industry Association EIA/TIA 568A/B standards for UTP cable. Emphasis is placed on determining when to use a straight-through crossover or more...

WAN Technologies ...reviews WAN technologies commonly found in small to medium-size networks. Lesson 1 discusses common telecommunications and WAN terminology. Lesson 2 identifies the characteristics of High-Level Data Link Control Protocol (HDLC) Point-to-Point Protocol (PPP) Integrated Services Digital Network (ISDN) frame relay xDSL Asynchronous Transfer Mode (ATM) and SONET. Lesson 3 discussed modem more...

Switch Technology ...s todaya s switching technology in more detail. Lesson 2 reviews the use of redundant network links and their potential for negative impact on a network. Lesson 3 defines how active loops are avoided with a mature but reliable Spanning Tree Protocol. In addition the lesson has up-to-date information about Rapid Spanning Tree and Multiple Spanning Tree Protocol. The last lesson provides an more...

Review of Network Fundamentals This module presents the elements that make up a network starting with the devices that use the network to communicate. This module also reviews the Open Systems Interconnection (OSI) reference model which provides an important conceptual framework for discussing and comparing network devices and functions.  more...

Project Management: Communications This course covers the fundamentals and steps of communications planning, as well as how to provide a team with the information they need to fulfill their responsibilities. This course also addresses how to determine which form of communication to use in information distribution, as well as how to actively encourage informal team communication. Other information in this program includes: how to more...

Digital Asset Management The course starts by explaining the basic tenants of Digital Asset Management and the differences between DAM and content management or knowledge management systems. Databases are explained since they are at the core of DAM and the accessibility and usability of databases arte key to a solid system. Assets types are covered in depth and accessing these through metadata and keywords are explained. more...

Sales Management: Leading a Sales Team In Sales Management: Leading a Sales Team you will learn steps for choosing a territory strategy and what factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop the four factors to define when referring to a forecast and how forecasts are used. In addition you will learn steps for conducting sales meetings and the best more...

Software Quality Assurance In this course the students will follow the process of quality assurance and understand the need for and function of QA in software development. With the aid of a sample quality plan, they will learn the topics and techniques needed to develop and implement a QA plan and ensure quality in software development. more...

HAZWOPER: Chemical Protective Clothing This course is designed to explain various types of chemical protective clothing requirements, various limitations of protective clothing, and information relating to one of the most important aspects of HAZWOPER training. This course also reviews potential heat stress related to wearing chemical protective clothing. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be more...

Laboratory Safety: Flammables and Explosives Flammables and explosives are some of the most dangerous materials used in a laboratory. When working with these substances, employees need to know their characteristics, as well as how to prevent accidents and injuries when using them. This course discusses the nature of flammable and explosive materials, as well as hazards associated with their use. It also reviews the proper handling procedures more...

8-Hour HAZWOPER Training Online ...ce. Advanced features such as audio, chapter quizzes and reviews, a final exam and advanced book-marking and time tracking features insure students complete the required 8-hours of training mandated by OSHA while staying engaged and interested. At the completion of the course, students will be sent a course certificate that is suitable for framing. Who Should Take This Course? All more...

Sales Management Leading a Sales Team ...at factors you need to consider when conducting territory reviews. You will also learn what forecasts sales managers usually develop, the four factors to define when referring to a forecast, and how forecasts are used. In addition, you will learn steps for conducting sales meetings and the best method for setting goals in the meetings. Learn To Identify the more...

Oracle 11i10 Order to Cash Customer Credit Management Setup ...credit management, reviewing credits, and managing credit reviews. Learn To: Identify features of the party model. Identify tasks involved in managing parties. Identify features of profile classes. Identify tasks involved in setting up Credit Management. Identify tasks involved in reviewing credits. Identify options for managing credit reviews. Audience: The target more...

Coaching Building Relationships In Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your more...

Advanced Project Mgmt Setting Up a Project Office ...ce could standardize. Identify why reviews and audits should be included in project schedules. Identify what a project office can do to help manage an organizations's resources. Simulation: In this simulation, you will meet with Robin Carlson, a Program Manager at Icon who is sponsoring a project team that is exploring ways to more...