Online Risk eLearning

WORKING WITHOUT A NET THE BUSINESS OF RISK WORKING WITHOUT A NET: THE BUSINESS OF RISK  more...

Principles of External Auditing Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can  more...

Risk Assessment and Prevention HRCI PHR ...Risk Assessment and Prevention (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues in risk assessment and prevention. The HRCI certification examinations are widely recognized as the  more...

HR s Strategic Role in the Organization HRCI SPHR ...mpact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic Management functional area of the HR  more...

Strategic Approaches to Risk Management HRCI SPHR ...Risk Management (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and  more...

Improvement Methods and Implementation Issues in Six Sigma ...erified to ensure the optimal choices were made. Finally, risks to the new process need to be examined and minimized. This course looks at improvement methods and implementation issues in Six Sigma. It examines Lean methods used to reduce waste, such as cycle-time reduction, the Japanese principles of kaizen and kaizen blitz, and the application of Goldratt's Theory of Constraints. Also, it  more...

Fire and Explosion Hazards ...zards This training discusses actions to reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and possibly, lives.  more...

Ergonomics in the Workplace ...eport musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office and industrial settings. The content in this course is designed to comply with the intent of the applicable  more...

Computer Ergonomics ...port musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers required to work in computer/data entry environments. The content in this course is designed to  more...

Cold Stress ...ill discuss the effects of cold on your body, outline the risk factors for cold-related ailments, and describe the associated treatments for each. This training will also describe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the intent of the applicable  more...

Technology and Implementation Considerations ...ith the implementation. Expected challenges and potential risks must also be identified and mitigated wherever possible. This course covers the technology considerations when implementing Service Management process capabilities, including the generic tool requirements and how to properly evaluate tools for consideration. This course also covers implementation considerations, including best  more...

Project Management Process Groups ...ce Management, Project Communications Management, Project Risk Management, and Project Procurement Management. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing learners for the PMBOK certification exam. This course is  more...

Risk Management Planning ...Risk Management Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned There are a few questions that every project manager should ask at the beginning of a project: What do we hope to gain from this project? What kinds of things could keep that from happening? How should we respond if those events occur?  more...

Performing Risk Analysis ...Risk Analysis PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Risk in any project is unavoidable. It doesn't matter how much experience a project manager has, risks will always be present. Fortunately, there are proven methods to identify and analyze potential threats so that appropriate risk responses are  more...

Risk Response Monitor and Control ...Risk Response, Monitor, and Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Life is filled with uncertainties, and these uncertainties can affect our decisions and outcomes. Whenever decisions are made without prior knowledge or experience there is always a chance of risk. When dealing with  more...

Rightful Employment Termination ...e hard decisions must be made. Employers can minimize the risk of being involved in wrongful termination claims or lawsuits, or being held liable in the event that they are defending wrongful termination lawsuits, by following some basic guidelines during the hiring process and managing employees' performance during their tenure. Although most employees are employed at will (meaning that an  more...

Universal Waste Rule Training ...xible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe the types of hazardous wastes that are  more...

Welding Cutting and Brazing ... that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety concerns unique to welding, cutting, and brazing prevention. The content in this course is  more...

Site Control HAZWOPER ...ll emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the site control program, identify site control measures used to minimize employee exposure to health and safety hazards, including, site  more...

Radiation Safety ...ou from radiation exposure. There is a significant health risk to workers if radiation sources are not properly controlled. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify ionizing radiation types, recognize sources of radiation exposure, identify health effects of radiation exposure, specify the  more...

Office Ergonomics ...eport musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in office/administrative type settings. The content in this course is designed to comply with  more...

Mold Awareness ...here on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to mold-induced allergies or infections. Providing information on the hazards associated with mold is an important aspect of the health and safety requirements for businesses and organizations. This course is  more...

Introduction to Industrial Hygiene ...they face, as well as steps they can take to minimize the risk of injury and disease. All supervisors should be aware of the regulations they must follow to ensure workers' exposure to dangerous chemicals and hazards is below legal limits. It is the role of the Occupational Safety and Health Administration (OSHA) to educate both workers and their supervisors in the limits OSHA has set for  more...

Industrial Ergonomics ...port musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in industrial work settings. The content in this course is designed to comply with the intent of  more...

Hot Work Permits ...s and responsibilities, and controls used to minimize the risk of fire. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify key elements of a hot work permit program, describe the primary roles and responsibilities of key personnel involved in a compliant hot work permit program, and recall controls used  more...

Heat Stress Recognition and Prevention ...ill discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control measure techniques and safe work practices that you can use to prevent heat-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Food Safety Handling ...tive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is the potential risk of malicious contamination. Those involved in food preparation must follow safe procedures to ensure that food contamination and its associated illnesses are prevented. This course focuses on the health risks associated with improperly handled food. It highlights the  more...

Risk Basics ...Risk Basics In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques  more...

Identifying Project Risk ...Risk PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned The success of every project relies on a thorough investigation into all potential risks that face the project throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project risks always outweigh  more...

Approaches to Risk Management ...Risk Management Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability  more...

Decisions and Risk ...Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build both  more...

Strategic Planning and Risk Management Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your  more...

Risk Strategies The Cutting Edge Risk Strategies: The Cutting Edge This course explores seldom-discussed topics vital to your risk-taking strategies. Maintaining a balance between risk and recklessness depends upon your knowledge of business, people, and that little bit extra. That little bit extra in creativity and values can mean the difference between being at the cutting edge or falling off.  more...

Developing and Controlling the Project Schedule ...and adjust the project activities as required to minimize risk. This course covers developing and controlling the project schedule in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition, published by the Project Management Institute (PMI ). Specifically, learners will learn how to analyze  more...

Integrated Project Change Control and Close ... to monitor and control the changes will mitigate project risk by considering time, cost, scope, and product quality. Controlling change will also effectively assist in closing projects or phases by ensuring approved changes are implemented and signed off by stakeholders. As a result, project managers must hold multiple perspectives and simultaneously consider the many facets of their projects.  more...

Attorney Client Privilege ...r rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege encourages open and honest communication between attorneys and their clients. This course offers recommendations for using high-tech solutions to protect privileged information, ensuring  more...

Managerial Skills and Abilities Managerial Skills and Abilities ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality  more...

Communication Skills and Project Management Communication Skills and Project Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of  more...

Project Organization Planning Risk PRINCE2 2009-aligned ...Risk (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The project management  more...

CISSP Domain Information Security Governance Rish Mgmt ...SP) 2nd Edition Information Security Governance and Risk Management is an all encompassing domain that the information security professional must constantly be aware of. This course examines the frameworks and planning structures used to make sure that information assets are protected within an organization. This course also examines the governance, organizational structures and cultures,  more...

Cisco IINS 1 0 Network Security Principles II ...ate an effective security policy, it is necessary to do a risk analysis in order to maximize the effectiveness of the policy. Also, it is essential that everyone is aware of the policy, or it is doomed to fail. This course explains the principles behind operations security and how correct practices increase security, including security testing, a secure life cycle, and business continuity  more...

Information Risk Mgmt Program Framework Risk Assessment ...Risk Mgmt: Program Framework & Risk Assessment ISACA Certified Information Security Manager Certified Information Security Manager® Information risk management is a pivotal part of the role of an information security manager. This course will provide an overview of information risk management, as well as examine the elements that come into play when creating an information risk  more...

CompTIA Security 2008 Threat Migration CompTIA Security 2008: Threat Migration CompTIA SY0-201 CompTIA Security 2008 Edition The central goals of network security are integrity, confidentiality, and availability. Even the most secure data systems are threatened on a daily basis, providing the challenge to administrators as well as users to maintain security. A decision must be made as to whether or not the cost of adding  more...

Accounting for Companies Stock Transactions Dividends ... with stockholders as reward for stockholders' investment risk in the company. Implications of issuing common and preferred stocks, treasury stocks, and dividends are very significant for companies' accounts. This course presents basic concepts and accounting treatments involving companies' common and preferred stocks, treasury stocks, and dividends. The course aims at identifying key  more...

CompTIA Security 2008 Risk Analysis Vulnerability Testing IDS Forensics ...Risk Analysis, Vulnerability Testing, IDS & Forensics CompTIA SY0-201 CompTIA Security 2008 Edition Ensuring that modern network environments are secure is of paramount importance in today's IT world. The use of risk analysis techniques and vulnerability scanners, along with intrusion detection systems and forensic methodologies have become the backbone of modern IT security. This course  more...

Storage Security Storage Security EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) The need for storage security in both small industry and big business is clear in today's ever evolving internetworks. This course examines what the storage security framework is and how companies implement it. This course also examines the risk triad, control measures,  more...

The Capital Markets Industry Overview Version 1 ...nt, stronger global competition and an increased need for risk management among other challenges. By consolidating and reorganizing their corporate structures, improving existing risk management processes, deploying new technologies, and by expanding their operations in developing markets, industry players are adopting unique strategies to succeed in the aftermath of the financial crisis. This  more...

The Utilities Industry Overview Version 1 ...ng renewable resources, preserving capital, and utilizing risk management procedures. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the utilities industry, as well as strategies for meeting some of those challenges. It will identify the main sectors of the utilities industry and its business drivers, and review the key  more...

The Insurance Industry Overview Version 3 ...t are designed to protect businesses and individuals from risks. The industry players deliver risk coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures, and changing customer demands. Insurance companies adopt unique strategies to overcome these challenges and to propel growth and market share in  more...

The Importance of Diversity and the Changing Workplace ...Without diversity in the workplace, organizations run the risk of becoming monocultural and only viewing things from a very limited perspective. The organization provides the structure for operation of the business and often defines the culture, but it's the individuals interacting within the organization who carry out the mission of the organization. Rather than address the legal underpinnings  more...

Managing Agile Software Development Managing Agile Software Development Agile software development is an iterative, incremental approach to developing and releasing software. Agile principles include commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and  more...

Information Risk Mangement Analysis Mitigation Monitoring ...Risk Mangement: Analysis, Mitigation & Monitoring ISACA Certified Information Security Manager Certified Information Security Manager® Analysis, mitigation, and monitoring play an extremely important role in information risk management. This course examines how to properly classify and valuate information assets, perform a business impact analysis, and the principles of disaster  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions Customer Driven Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and  more...

Project Risk Management PMBOK GUIDE - Fourth Edition-Aligned Project Risk Management (PMBOK GUIDE - Fourth Edition-Aligned) PMI  more...

IT Project Management Essentials Managing Risks in an IT Project ...Risks in an IT Project IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather than proactively. Potential trouble areas  more...

Providing Cloud Security ...Cloud Security This course explores some of the key risk areas when it comes to security and cloud computing. Although some of the fears in regards to security in the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures. The  more...

Planning Projects with Project Server 2007 .... This course describes the project, scope, and schedule, risk, and staffing management plans, and how a project manager can combine the benefits of using Office Project Web Access and Office Project Server 2007 to ensure projects come to a successful conclusion. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS):  more...

Managing Resource Capacity in Project Server 2007 ...his course also describes how to plan cost management and risk management for a project. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office Project Server 2007: Managing Projects 70-633 exam. Passing this exam will earn the learner the MCTS: Enterprise Project Management with Microsoft Office Project  more...

The Power of being Different This course discusses the necessity of being different as a powerful tool toward achieving success. Designed for all types of businesses, including individual entrepreneurs, small business owners, as well as those who want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on  more...

QPRT Suicide Risk Assessment and Training Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the  more...

Nutritional Information Resources for Librarians ...view on how saturated fat intake can lead to an increased risk of certain chronic diseases, the differences between certain types of fats, resources you can provide your patrons on reducing saturated fat intake, and program planning ideas Nutritional Information Resources for Librarians This course will give you a brief overview on how saturated fat intake can lead to an increased risk of  more...

Project Management Professional- (Self Directed) Project Management Professional is a self-directed course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. This course can be completed as quickly as you care  more...

QPR Suicide Triage Training ...ation approved course provides an introduction to suicide risk detection, suicide risk assessment and suicide risk management from a medical and psychological.This course can be completed sooner or later than the published 1 week completion date. Student has 1 year access to this course. QPR Suicide Triage Training This American Psychological Association course introduces the "QPR Suicide  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...money, achieve better operational performance, and reduce risk. So how can you acquire the most modern skills, achieve meaningful results, and convincingly prove your capabilities to today?s employers? There is an impressive purchasing certification that communicates that you are supremely qualified for achieving success. It is the Senior Professional in Supply Management? (SPSM)  more...

Supply Management Contract Writing ...ues of contract writing, you can put your organization at risk and be committed to a poor performing supplier for years. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Supply Management Contract Writing You?ve noticed the  more...

Managing Working Capital ...risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course, you will be aware of the risk-return tradeoffs that  more...

Financial Risk Management ...risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain useful  more...

International Finance ...ere ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide which financial products and instruments will allow you to manage your cash flows from international business operations; and, finally, the important  more...

The Banking Industry Overview Version 2 Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash  more...

The Insurance Industry Overview Version 2 ...risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink, insurance companies are looking to  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Managing Quality Risk in a PRINCE2-aligned Project ...risk management go hand in hand. Quality expectations are established at the start of a project. Any deviations from these quality expectations during product development will increase project risk. The goal is to ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good quality management and  more...

Supply Chain Management Strategies This course will present fundamental supply chain management (SCM) strategies one needs to consider before implementing an effective and workable SCM system. SCM concepts and strategies included in this course are centralized and decentralized distribution systems, push- and pull-based supply chains, risk pooling, the bullwhip effect, and centralized and decentralized inventory systems. The course  more...

The Life Cycle of an IT Project ...ines, methodologies, and processes that will decrease the risk of something going wrong and increase your chances of a successful project. "The Life Cycle of an IT Project" will give you the knowledge and skills you need to define the activities involved in your project's development process. You'll learn how to determine whether each phase of development meets the requirements of the life  more...

HIPAA Implementing Privacy Rules The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that  more...

CISSP Domain Information Security and Risk Management To identify the security requirements associated with identifying and protecting organizational information assets, perform the analysis techniques used in risk management, and recognize the responsibilities associated with different roles in an organization; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...

Project Planning Controlling a PRINCE2-aligned Project ...siness Case, Organisation, Plans, Controls, Management of Risk, Quality in a Project Environment, Configuration Management, and Change Control. This methodology is recognised as an international standard for process-based project management and is the accepted method for project management in the UK. It includes best practices in project management and provides a flexible and adaptable approach  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

Risk Response and Recovery To outline risk management and identify best practices for handling risk and ensuring business continuity  more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the  more...

Managing Business Risk Developing a Risk Management Plan ...Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences between traditional  more...

Managing Business Risk Risk Assessment Control ...Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. Learn To Identify typical information sources used in an environmental scan. Identify  more...

Managing Business Risk Financing Contingency Planning ...Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. Learn To Identify the categories of risk  more...

SQL Server 7 0 - Implementing a Database - Part 4 ... with their descriptions. Select the steps to reduce the risk of deadlocks. Select how to display locking information. Unit 3: Implementing Views Duration: 2 Hour(s) Select the characteristics of a view. Identify the advantages of using views. Perform the steps to create views. Perform the steps to alter views. Perform the steps to drop views. Select the characteristics of a  more...

E-Commerce Security ...walls (1 - 2 hours) Identify approaches to security risk assessment in e-commerce. Identify the features of network security relating to access administration. Identify physical security options. Identify the risks involved in downloading code via a Web browser. Identify the features of a firewall. Identify the levels of firewall implementation. Identify the features and  more...

Designing for Cisco Internetwork Solutions Part 4 ...earn To: Identify guidelines for network security risk assessment. Identify threats to network security. Identify guidelines for securing network devices. Identify features and functions of the Cisco Security Architecture for Enterprise (SAFE) blueprint. Identify guidelines for securing the Internet Connectivity module. Identify guidelines for securing the e-Commerce  more...

International Business Essentials The Global Business Environment International Business Essentials: The Global Business Environment gives students an overall view of how the global environment operates, how culture affects international business, and helps students become familiar with foreign exchange. The program covers various cultural orientations, teaches students how to apply foreign exchange rate equations, and offers cultural overviews of Africa, Asia,  more...

Advanced Project Leadership Organization Strategy Business Needs ...tegy. Identify how the type of organization could cause risk. Audience: Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI  more...

Managing Business Risk Series The Managing Business Risk Series includes the following courses: Managing Business Risk: Developing a Risk Management Plan Managing Business Risk: Risk Assessment and Control Managing Business Risk: Financing and Contingency Planning To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Defining Microsoft NET Solution Architectures Part 1 ...- the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the techniques of information gathering and modelling, and the Business, User and Operational requirements areas. Four Case Study NLOs are included that cover the main areas of the course. Elements of the .NET Framework are addressed at all critical points. Learn To  more...

Business Travel Safety Safety Measures for Travelers ...u will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when traveling and some specific air safety and travel guidelines for  more...

Business Finance Risk Analysis ...Risk Analysis offers the student an overview of the information required to identify, calculate, and assess both individual investments and investment portfolios. The program details types of risks associated with investments, gives equations used to calculate risk, and provides information about how to assess the results of the equations. Learn To •  more...

Excellence in Service Building a Customer Service Team ...nd selection. Identify the guidelines for reducing your risk of overstepping Equal Employment Opportunity requirements. Identify steps for preparing for an interview. Identify two actions you should take when opening an interview. Identify three ways to gather information during an interview. Identify the guidelines for closing an interview. Unit 2: Provide Customer Service  more...

Wireless LAN Security Curriculum ...he importance of security. It also covers network design, risk assessment and mitigation. This curriculum consists of two Skill Builder courses: Wireless LAN Security: Part 1(Specifications and Standards) Wireless LAN Security: Part 2(Deployment and Auditing) Learn To See individual course descriptions for specific course objectives and scope. Audience Experienced network  more...

Wireless LAN Security Part 2 Deplyoment Auditing ...in particular vulnerabilities and threats. It also covers risk assessment and mitigation. Finally it covers auditing and testing network security. Learn To To match the phases in the Wireless Local Area Network (WLAN) design with their features. To identify considerations for the planning phase of a Wireless Local Area Network (WLAN)  more...

Delegation The Delegation Process ... To identify how to monitor task areas that carry risk Audience This series is designed for Managers who want to improve their delegation skills and in turn increase their own visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Managing Performance Overcoming Performance Appraisal Challenges ...ws governing the appraisal process, so you can reduce the risk of legal challenge. Learn To Given a six-step process, conduct a status meeting with an employee. Practice active listening in an appraisal discussion. Avoid confrontational communication in an appraisal discussion.  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...a typical crisis. To forecast risks. To identify key elements of a best practice model for crisis management. To set up operations. To use simulations. Audience This series is for senior managers, managers, communication specialists, and executives within any organization. Job  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners ... To identify factors to consider when performing risk analysis. To identify guidelines for managing risk. To identify key areas for the review of activity in information systems. Audience All managers, officers, and practitioners in the health care and insurance industries as well as managers whose organizations are Business  more...

Project Management Project Management Framework ... Identify how the relationship between stakeholders and risk changes over a project life cycle. Identify the relationship between cost and staffing changes over a project life cycle. Identify how a project life cycle differs from a product life cycle. Unit 4: Organizational Influences on Project Management Identify the definition of a project stakeholder. Sequence the  more...

Project Management Project Risk Management ...Risk Management, you will learn how to define, identify, and plan for risks that inevitably occur in projects. You will also learn two methods for analyzing project risk, qualitative analysis and quantitative analysis. Finally, you will learn constructive ways to respond to, monitor, and control risks to effectively manage the threats and opportunities that affect projects. Learn To:  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...for determining stakeholders a a major constraint and risk tolerance. Identify the steps for developing a formal communication plan. Identify the stages of conflict resolution. Identify questions you can ask to determine how stakeholders define quality. Identify the guidelines for  more...

Project Leadership Leading the Project Team ...ms. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. Learn To Identify the characteristics of successful project managers. Identify ways to prioritize activities within a project. Manage a project team to ensure timely project  more...

Managing IT Projects Project Planning Execution ...an and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be executed. Learn To Identify features of a work breakdown structure. Identify methods for resource scheduling and acquisition. Identify the critical path from a network diagram.  more...

Managing IT Projects Project Control Closure ...ance reporting, archiving a project, managing quality and risk, and risk analysis are all covered in this course. Learn To Identify the difference between quantitative and qualitative risk analysis. Identify techniques used for planning, monitoring, and controlling risk. Identify guidelines for  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...e project vision and scope. Identify the components of a risk document. Identify design considerations based on the current physical network of an organization. Identify the current business conditions that may affect the design of the Active Directory structure. Identify the growth and reorganization factors that affect the Active Directory design plan. Identify the impact of Active  more...

Project Management PMBOK Third Edition Aligned Series The Project Management (PMBOK Third Edition Aligned) Series includes the following courses: Project Management: Project Management Framework Project Management: Project Management Processes Project Management: Project Integration Management Project Management: Project Scope Management Project Management: Project Time Management Project Management: Project Cost Management  more...

CIW Security Professional Security Auditing Attack Techniques ...Identify the tasks performed in the various stages of the risk assessment process. Identify features of network penetration attacks. Identify network resources that may be potential targets for attacks. Identify server resources that may be potential targets for attacks. Identify key aspects of phases of control. Discover passwords stored on a Windows 2000 computer. Identify  more...

Defining Microsoft NET Solution Architectures Part 1 ...- the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the techniques of information gathering and modelling, and the Business, User and Operational requirements areas. Four Case Study NLOs are included that cover the main areas of the course. Elements of the .NET Framework are addressed at all critical points. Learn To  more...

Web Site Security Internet Intranet Management Policies ... needed to identify and counter some fundamental security risks and requirements. Students will learn some basic network security skills pertaining to network threat identification and prevention. They will also examine Internet security threats and measures (audit trails, IP sniffing/spoofing, etc.), and learn how to implement security policies and procedures. Learn To: Identify  more...

Business Finance Series The Business Finance Series includes the following courses: Business Finance: Risk Analysis Business Finance: Time Value of Money Business Finance: Valuation of Stocks and Bonds To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Designing a MS Exchange Server 2003 Organization Infrastructure ...cal requirements for public folders. Identify security risk types and their characteristics. Identify guidelines to protect an organization from security risks. Identify guidelines for enhancing security using IIS. Audience: This series is intended for messaging support professionals who work in medium-to-large environments (250 to 5,000 seats) with multiple physical  more...

The Reasons Why Diversity Matters ...ew? Without diversity in the workplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to the company's bottom line. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women and minorities. Nor is it limited to managing or even honoring  more...

Six Sigma and the Voice of the Customer ...e stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased market competition, modern consumer protection laws, and expanded customer awareness have helped negate the influence of  more...

Enterprise Analysis and Making a Business Case Enterprise analysis is a key knowledge area in the practice of business analysis. During enterprise analysis, the business analyst identifies business opportunities, builds a business architecture framework, and determines the best project investment path for the enterprise. From this, the business analyst puts forward a business case, which provides an overall justification for the project. In  more...

Introduction to Requirements Planning ...rategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business analysis. It outlines the fundamental tasks of planning and managing requirements and outlines the general considerations that the business analyst should make when planning requirements. The course also examines  more...

Requirements Planning and Management ...rtaken in order to identify requirements, identifying the risks associated with various project requirements, and managing project scope as it relates to requirements. This course will examine how to identify and manage requirements risk, identify and estimate requirements activities, control requirements scope, track metrics for projects and products, and manage requirements change. This  more...

Project Leadership - Leading the Project Team Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects.  more...

Business Travel Safety - Safety Measures for Travelers In Business Travel Safety: Safety Measures for Travelers, you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when  more...

Managing Business Risk - Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks.  more...

Managing Business Risk - Risk Assessment and Control In "Managing Business Risk: Risk Assessment and Control" teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks.  more...

Managing Business Risk - Financing and Contingency Planning Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan.  more...

Scaffolding Safety - en Espanol This online Spanish Scaffolding Safety course provides a general overview of safety measures that are required when working on a scaffold. The course introduces students to the various types of scaffolds, and goes on to outline the OSHA safety requirements & safety measures that can be taken to ensure that employees working on scaffolds are at little risk of injury or death. LEARNING  more...

Identifying Your Hazardous Wastes Identifying hazardous wastes according to RCRA regulations helps environmental professionals to determine how the waste must be managed. This online course covers identification of hazardous wastes, characteristics of hazardous wastes, and universal and miscellaneous wastes according to RCRA regulations. This course also discussed discarded material and excluded hazardous wastes in details. Apart  more...

DOT Hazardous Materials by Highway Training Overview ...e or material that...is capable of posing an unreasonable risk to health, safety, and property when transported in commerce..." The course also discusses the security plans and proper emergency response needed to reduce risk associated with hazardous material transportation. DOT requires training for everyone who handles, processes and/ or may offer hazardous materials in transportation.  more...

Bloodborne Pathogens ...ission * Universal Precautions * Reducing the Risk * Signs, labels, and color coding * Exposure Incident Procedures * Specific Exposure Procedures * Emergency Procedures SEAT TIME: This course has been approved for 1 hour. COURSE PRE-REQUISITE: N/ A TESTING: Quizzes - All quizzes must be passed with a 100% to proceed forward to the next lesson.  more...

Hazardous Materials by Highway Training Overview ...es security plans and proper emergency response to reduce risk associated with hazardous material transportation. Hazardous material, as defined by the US Department of Transportation (DOT) is "...a substance or material that...is capable of posing an unreasonable risk to health, safety, and property when transported in commerce..." The US DOT requires training for everyone who handles  more...

HAZWOPER 24 Hour Training - Online ... Establish an effective Site Control Program to limit the risk of exposure to only those working in the hazardous work zone - Implement procedures for treating workers in the event of hazardous exposure Note: An employee whose job description includes the handling or remediation (cleanup) of waste or hazardous materials MUST take the HAZWOPER 40 Hour training to be in compliance with 29  more...

HAZWOPER 40 Hour Initial Training ... Establish an effective Site Control Program to limit the risk of exposure to only those working in the hazardous work zone * Implement procedures for treating workers in the event of hazardous exposure Note: Workers must have 40 hrs of initial training before they may enter the site and at least three days of actual field experience under a trained, seasoned supervisor. *The  more...

Reducing Hospitalization with Hypodermoclysis This instructional course has been designed to provide information regarding the use of hypodermoclysis, also known simply as clysis, to achieve rehydration in patients who might otherwise require hospitalization. Dehydration is a common occurrence, especially in the older population. Clysis is an optimal means of administering non-emergent parenteral fluids in a familiar, comfortable environment.  more...

Wound Care in Todays Healthcare Environment ...esigned for nurses providing care to patients with, or at risk for wounds. There are numerous factors that increase onea ™s risk of a difficult-to-treat wound. With an aging population and an expanding number of individuals with diabetes mellitus, which is associated with wounds of various types, nurses in all settings need a working knowledge of skin integrity issues, including risk  more...

Infection Prevention and Control in Long-Term Care ...n be challenging. This course provides an overview of the risks of infection in the LTCF and reviews specific infections that may occur and prevention measures. In addition, the components of a successful Infection Control Program are presented, including surveillance and outbreak control. Links to Infection Prevention and Control resources are included to help develop and maintain an effective  more...