Online Roberts eLearning Training

Professional Selling Over the Phone Preparation Strategies ... meet with Paul White, Marcus D a a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and displays set up by you and your team during the tradeshow generated positive feedback and hundreds of potential  more...

Professional Selling Over the Phone Closing a Sale ... first half of this simulation, you will meet with Maggie Roberts, your training mentor, to review the guidelines for preparing to close a sale. Since you a a re new to Icon and feel that you have a good opportunity to close an upcoming sale to Kopy Kat Printing, you a a ve asked Maggie to make sure you a a re properly prepared to close the sale. In the second half of this simulation,  more...

Sales Management Motivating Sales Teams to Win ... In this simulation, you will meet with Maggie Roberts, a Regional Account Manager for Icon's Industrial Engine Product Group. Maggie works off-site, but you have sensed some anxiety on her part through recent telephone calls. In the meeting, you need to evaluate Maggie's motivation and take appropriate actions to increase her motivation. Unit 3: Addressing Substandard Sales  more...

Essentials of Business Law The Legal Environment ... In this simulation, you will meet with Maggie Roberts, one of Icon's most experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: The Judicial System (0.5 - 1 hour) Complete a chart of the state court  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Principles of Marketing Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or  more...

Business Accounting Accounting for Liabilities Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the  more...

Budgeting Creating Analyzing a Budget ...Overview: In this simulation, you will meet with Maggie Roberts, one of Icon's Budget Accountants, to discuss why businesses design budgets. Maggie has played an integral role in Icon's budget, and she will be asking you a series of questions designed to increase your understanding of budgeting basics. Through her questions and your answers, you will be able to identify the purposes of  more...

Recruiting Retention Internet Recruiting ...ng Director, Alexis Bell from Human Resources, and Maggie Roberts, Director of Financial Accounting. Icon is on the verge of expansion and needs to fill positions in Marketing and Accounting as quickly as possible. Lance and Maggie, have never used the Internet for recruiting employees. You must explain the benefits and the process of using Internet recruitment. It is your job to decide,  more...

Six Sigma Managing Six Sigma Projects ...changes to his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce Madison, Director of Information Services, to discuss creating an internal support network. Unit 2: Advanced Six Sigma (0.5 - 1 hour) Identify the principles of design of experiment (DOE). Identify the advantages of the  more...

Essentials of Management Maintaining a Productive Workplace In Essentials of Management: Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To  more...

Business Ethics Managerial Business Ethics ...ith Caroline Harris, a District Sales Manager, and Maggie Roberts, a Senior Account Executive, to discuss hiring options for an open Senior Account Executive position. One candidate for the position, Jeff Rayburn, is currently employed with Icon's biggest competitor. Jeff has promised to bring a number of key accounts to Icon if he is hired. The second candidate, Douglas Wright, is a  more...

Negotiating The Negotiation Process ... In this simulation, you will meet with Maggie Roberts, the Vice President of Software Development. Maggie has called this meeting to discuss the budget for the upcoming fiscal year. You are the product manager of one of Icon's most successful and highest rated software lines. Both you and Maggie realize that the only way to continue making your software successful is to expand your  more...

Team Leadership Developing A High Peformance Team ... your supervisor, Dean Kramer, Marketing Director; Maggie Roberts, Public Relations Manager; and Elizabeth Thomas, Sales Director. You need to follow the guidelines for choosing a team type in order to build consensus among your co-workers. Unit 2: Creating the Team (0.5 - 1 hour) Arrange in the correct order of completion the stages of team development.  more...

Six Sigma Six Sigma Essentials ...lation at the end of this unit, you will meet with Maggie Roberts, Vice President of Products and Services at Icon International, to answer questions about applications of statistics, the aims of Six Sigma, and the phases of its implementation. Unit 2: Six Sigma Tools (0.5 - 1 hour) Recognize the characteristics of a process flow chart. Identify  more...

Essentials of Business Law Contract Law ... In this simulation, you will meet with Maggie Roberts, one of Icon's most experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: Binding Contracts (0.5 - 1 hour) Identify the instances in which  more...

Organizational Learning Deploying a Knowledge Mgmt System Organizational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge  more...

Frontline Leadership Preparing to Lead ...the Resources Advisor for Icon. You will meet with Maggie Roberts and Bruce Madison, two recruiters from the Champion Recruiting Firm. Icon recently purchased this firm, so Maggie and Bruce are new employees to the organization. Although their job duties will remain the same, you will need to communicate the organizational differences between Champion and Icon. In addition, it will be important  more...