Online Roger eLearning Training

Professional Selling Over the Phone Prospecting ...date for on open Sales position, and you are meeting with Roger McAlister, Icon a a s Director of Sales, to discuss ways of generating telesales prospects. As the final element of your interviewing process, Ron will be testing your knowledge of both finding telesales prospects and the appropriate information to leave on a prospect a a s voice mail. If you successfully evaluate the  more...

Professional Selling Over the Phone Closing a Sale ...ale. In the second half of this simulation, you will call Roger McAlister at Kopy Kat Printing to close the sale of five new commercial printers for a new store Kopy Kat is opening in two months. In previous conversations with Roger, you have sent him brochures, answered questions, and most recently, requested today a a s appointment. If you successfully follow the process for closing a  more...

Strategic Management Developing a Successful Process ...n before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's Director of Operations, to secure it's acceptance. Your team, consisting of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its acceptance is essential. As a team, you must address all questions  more...

Managing Business Risk Risk Assessment Control Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. Learn To Identify typical information sources used in an environmental scan.  more...

Financial Statements Analyzing Cash Flows ... • In this simulation, you will meet with Roger McAlister, Icon's Chief Financial Officer, to discuss cash flow performance. Roger has played an integral role in Icon's financial performance, and he will be asking you a series of questions designed to increase your understanding of how to evaluate a company using different accounting methods, ways a financial statement impacts  more...

Advanced Interpersonal Communication Building Relationships ...er manager, Harold, left the position. You will meet with Roger McAlister, the Sales Manager for Industrial Casing Products. Roger does not report directly to you, but you will work closely with him to address quality and sales issues with the products. You have approval from upper management to look into reducing the number of different styles of cases your group manufactures to increase  more...

Sexual Harassment What Employees Should Know Sexual Harassment: What Employees Should Know offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment.  more...

Workplace Aggression Taking a Proactive Approach ... In this simulation, you will meet with Roger McAlister, a consultant with Crown Consulting, to discuss the role a workplace aggression policy plays in taking a proactive approach toward aggression in the workplace. Through your questions and Roger's answers, you will learn how to create an effective policy and what an organization can do to supplement its policy. Unit 3:  more...

Business Problem Solving Problem Solving Fundamentals ...s unit, you will meet with Icon's Senior Product Manager, Roger McAllister. Through a series of pointed questions, Roger will take you through the reasons why there is such a strong need for effective problem solving at the organizational level. In addition, he will help you determine how best to understand a particular problem and the steps you need to take in order to solve it. Unit 2: The  more...

Coaching Building Relationships ... In this simulation, you will meet with Mary Winford and Roger McAlister, two supervisors in Icon's Technical Support Department. Icon's recent software release, Matrix 1.0, has received only moderate reviews and their ability to communicate successfully with clients plays a large role in the success of Matrix 1.0. As the Division Manager, you need to coach and motivate Mary and Roger  more...

Essentials of Business Law Cyberlaw ... In this simulation, you will meet with Roger McAllister, Icon's Web Services Manager. You are a Marketing Assistant with Icon who has been assigned to work on the organization's latest e-commerce initiative. Roger will ask you a series of questions to confirm your understanding of the various laws and regulations associated with conducting business on the Internet as well as  more...

Organizational Learning Developing a Knowledge Mgmt System ... be meeting with fellow department managers Mary Winford, Roger McAllister, and Ronald Spear. Icon's executives have determined that, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is to follow the process for drafting a KM strategy statement that is suitably aligned with the company's  more...

Organizational Learning Deploying a Knowledge Mgmt System Organizational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge  more...

Operations Management Fundamentals of Operations Management ... In this simulation, you will meet with Roger McAlister, Icon a a s Director of Operations, to go over some basics of operations management. As a relatively new employee in Operations, you need to demonstrate your knowledge of the different types of operations and the components that go into operations management. Roger will present a series of situations for you to  more...

Frontline Leadership Positively Influencing Workplace Culture ...meet with Jessica Stone, Director of Corporate Sales, and Roger McAlister, Product Marketing Manager, for Preventia Security Systems. Preventia is a subsidiary of Icon's Consumer Products and Services division in Chicago, which provides high-end intrusion detection, access management, and emergency response systems for corporate facilities. Its creed of ''Prevention, Detection, and Protection''  more...

Executive Level Leadership Change The Executive Leader ...you will be meeting with Ronald Spear, Deborah Cowan, and Roger McAllister, three senior-level managers at Icon's Power Systems Divison in Phoenix. You have just been informed that your operations will be merging with the San Francisco offices to create a single, expanded operating unit, and many on the management team are upset with the division. As an executive level leader, you must  more...

Mentoring Developing Your Mentoring Skills ... In this simulation, you will be meeting with Roger McAlister, a Sales Manager; Jessica Stone, a Marketing Team Leader; and Ronald Spear, a Manager in the Marketing department. There has been a great deal of discussion about establishing a mentoring program in the department, and this team is meeting to determine if mentoring is a feasible idea. If everyone agrees to adopt a  more...