Instructor Led Role-plays Training - Training Resources

Business Communications A comprehensive communications course providing the participants with the knowledge and skills to become an effective communicator. In this interactive course, participants will learn the communication process and understand their communication style. They will learn to quickly organize and create clear, concise and correct written communications. Participants will practice using theories in role  more...

Collaboration Skills For Human Resource Professionals An interactive case based workshop on collaborative negotiation, influencing and persuasion strategies for HR professionals, specially created by PON @ Harvard Law School, facilitated by G K Lim, FInstSMM, CMS, CEI Why this program is special 1. Each module is based on a case study or role play developed by Program on Negotiation (PON) at Harvard Law School 2. Curriculum developed  more...

SALES MANAGEMENT TRAINING ...s that compliments their natural intuitive sales ability. Role-plays, in conjunction with the feed back sessions, assure that each classroom participant has achieved direct behavioral changes in their sales approach. It is the most comprehensive of sales process seminars. I am sure I will benefit greatly from many of the subjects and tools we used and discussed a if I havena t already.  more...

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future! Studies  more...

CUSTOMER SERVICE SKILLS WORKSHOP Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future! Studies  more...

CRISIS MEDIA SKILLS WORKSHOP When we least expect it, we may be faced with managing a crisis situation that requires very special skills. How you interact with members of the media during this time is crucial. You have one chance to create and deliver a cohesive message that is well received or risk fallout from a PR catastrophe. Your firm s image and credibility are priceless. An opportunity exists for building or  more...

SALES SKILLS WORSKHOP What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

SALES PROCESS SEMINARS Sales Process Seminar What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales  more...

Adaptive Leadership Leadership is influencing others to think and/or act a certain way, directed at a specific goal or outcome. It is the fuel which powers the manager, supervisor and team leader roles. Without effective leadership, these roles fall flat. The performance of employees and team members is unpredictable, with so many variables driving it that their accomplishments are sporadic at best. Effective  more...

Coaching for Performance: A new task for Managers Joseph Paulson of India Facilitation Network PRESENTS OPEN WORKSHOP ON Coaching for Performance: A new task for Managers Coaching is a key management skill for every mamanger to maximise the performance of thier direct reports as well as their own " INVESTMENT Rs. 4,000 /- per delegate Rs. 3,600 /-per delegate when 2 or more attend from the same organization.Rs 300/- per  more...

Communication Skills The program teaches students the basics of communication, the importance of communication, advanced communication and also specific tips on improving the communication. This is an interactive workshop with role plays. This can be a 4 hour or 8 hour session depending on the need of the students and time available. The program also touches on various modes of communication like written,  more...

Project Management People Skills Who would benefit from this programme: This course is for people who manage all or part of projects and will develop the knowledge, skills and awareness to achieve greater success by improving their interpersonal relationships. The course is a mixture of personal reflection, discussion and input from the trainer with practical exercises and role plays to practice techniques in a supportive  more...

Mortgage Origination Sales Planning and Skills This two-day workshop builds the tools, systems and skills a Mortgage Loan Officer needs to succeed in a purchase market.  more...

Negotiating Skills for IT Professionals Information technology (IT) professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques,  more...

Customer Care Workshop In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Softskills & Personal Development Taining Program ...ve programs. The methodology includes lectures, projects, role-plays, quizzes, movies and various other participatory activities. The emphasis will be on learning by doing. (Experiential learning). TRAINING MODULES The training that is imparted during each year is as follows: People smart program MODULES FOR I st YEAR STUDENTS (3 Days) GOAL SETTING Dream building Career visioning  more...

Communication Influencing Skills This program focuses on developing the skills needed to positively influence customera s decisions. They will also be taught and practice a powerful technique to motivate and influence their prospective clients to answer questions in order to identify their needs. This is achieved through a series of well-structured role plays which allow people to answer, knowing that it is advantageous for  more...

Train the Trainer Program Certified Trainer and Facilitator ... a Methodologies to increase involvement a Designing Role-Plays and Assignments/ Projects a Handling queries a Learning Barriers a Creating different learning aids a Problem participants a Individual trainer styles a Giving Feedback on Student performance Who should join? a Any one desirous of becoming a certifies & a qualified trainer a Trainers and would be  more...

Train the Trainer The Evolv Train the Trainer is for anyone who loves to teach and would like to learn how to do in a effective and engaging way. Participants will learn to identify training program objectives, design training plans, assessments and choose the appropriate methodology to deliver the concept. Facilitation skills such as handling questions, moderating a discussion, modelling, conducting activities  more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships On-Site Training Only Length: 3 days Number of Participants: Up to 20 Materials: Notebooks and handouts provided Business performance improvement depends on making and supporting better decisions. Decisions can be made by either one person or a team. The vast majority of decisions are implemented by teams. To maximize the impact of these decisions, we want to maximize the contribution each  more...

EMS Internal Auditing This highly interactive course takes participants through all stages of an internal audit, using a realistic case study to emphasize the business value to be gained from conducting effective audits. Through workshops, discussions, and role-plays, participants will prepare for, conduct, and report on an EMS audit against the ISO 14001 standard.  more...

Developing People for Excellence ...rning. It will be highly participatory with ample use of role-plays, group work, practice, exercises and discussions. Video recording and feedback will be an important tool used. The atmosphere will be lively and informal. It would be work-related and action-oriented. SALIENT FEATURE A great opportunity to interact with managers from diverse segments of business and to expand your  more...

Personality Development 10 Sessions of 2 Hrs. each will transform your personality for ever.The topics incluse Attitude, Perception, Persistence, Time Management, Team Work, Leadership, Communication, Public Speaking, Body Language etc. The sessions are interactive and humourous with lots of Role Plays, activities, Case studies and of course usual lectures.  more...