Instructor Led Role-plays Training

Effective Communication Understanding Your Personal Approach to Communication Workshop Overview The foundation of personal and professional success lies in understanding yourself, understanding others, and realizing the impact of personal behavior on others. For nearly thirty years, the Personal Profile System ® has unlocked the door to productive communication and relationships for nearly 40 million people  more...

Ten Surefire Steps to Successful Soft Skills This workshop is ideal for new employee orientation programs, recent college graduates looking for their first jobs, or employment seekers re-entering the workforce after a lengthy separation. Based upon the principles in Rudyard Kipling's poem If, the session will cover the ten keys to mastering successful soft skills. With a heavy emphasis on role plays and discussion scenarios, participants  more...

Filters Arent Just for Coffee Nowadays tact and diplomacy seem to be in short supply. That's no justification, however, for not observing proper decorum in the workplace. The art of being appropriate entails knowing what to say, when to say it, and how to say it. Through interactive role plays, you'll learn the keys to communicating tactfully with your colleagues, supervisors, employees, and clients in virtually any workplace  more...

CUSTOMER SERVICE SKILLS WORKSHOP Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening "sea of competition" are not only slim, they will continue to get slimmer in the future! Studies  more...

CONSULTATIVE SALES TRAINING WORKSHOP ...ers go through in the purchase process. Using interactive role-plays, participants are walked through a step-by-step consultative sales process to more effectively meet a prospects needs. They learn to ask better questions and gather more useful information before trying to sell prematurely. Participants in this sales seminar learn how to concentrate their focus on each clienta ™s  more...

Communication Influencing Skills This program focuses on developing the skills needed to positively influence customera ™s decisions. They will also be taught and practice a powerful technique to motivate and influence their prospective clients to answer questions in order to identify their needs. This is achieved through a series of well-structured role plays which allow people to answer, knowing that it is advantageous  more...

Japanese Language JLPT N5 training program This Program trains the student for the JLPT N5 exam as well as to train the student to develop daily conversation skills. It is a 6 months course of 80 hours duration. A classroom approach is used to train the students using a combination of methods ranging from showing video's to role-plays as well as the instructor sharing their working experiences.  more...

Business Communications A comprehensive communications course providing the participants with the knowledge and skills to become an effective communicator. In this interactive course, participants will learn the communication process and understand their communication style. They will learn to quickly organize and create clear, concise and correct written communications. Participants will practice using theories in role  more...

SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE Never before in history has the customer been faced with such a wide range of choice in the marketplace. A state of constant partial attention, combined with a plethora of choice in both products, services and from whom they are consumed, means that your chances of being noticed in an ever deepening sea of competition are not only slim, they will continue to get slimmer in the future! Studies  more...

CRISIS MEDIA SKILLS WORKSHOP When we least expect it, we may be faced with managing a crisis situation that requires very special skills. How you interact with members of the media during this time is crucial. You have one chance to create and deliver a cohesive message that is well received or risk fallout from a PR catastrophe. Your firm s image and credibility are priceless. An opportunity exists for building or  more...

SALES SKILLS WORSKHOP What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

SALES PROCESS SEMINARS Sales Process Seminar What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales  more...

PMP Exam Prep Workshop - 18, 19, 25, 26 (2 weekend batch) & regular batch 23, 24, 25, 26 June- 2011 B'lore [35 Contact Hours] +9 ...hema a Suresh V, Project Manager a Case studies, role-plays and hands-on exercises were really gooda a Venkat R, Project Manager a Very good training- real value for my time spent in this program. Provided lots of valuable inputs for my worka - Shashi, Project Manager a Very effective programs a and their extensive delivery experience really helps ensure that the  more...

Hotel Customer Service Training Hotel Customer Service 2 days| Tailored Industry Training Programs Why attend this training course? Hotel Customer Service is about understanding the expectations of your clients, knowing how to communicate with them professionally in English, and impressing them with your client facing soft skills and proactive attitude. Who Should Attend? Do you want your hotel staff to be  more...

Train the trainer Skills Training ... Managing interruptions Documentation skills Role-Plays Classroom Management Involving participants Trainer skills Writing tasks Giving feedback Structuring sessions Skills Development Focus -Planning and preparing - Evaluating training - Interacting with course participants - Course design principles - Building rapport with  more...

Business English Multi-SkillsTraining Business English Multi-SkillsTraining 50 Hours | Business English Skills (Courses) Why attend this training course? Your staff need both oral and written business English communication skills. NewSkilz Business English Multi-Skills. Interactive communication. WHO SHOULD ATTEND THIS COURSE? Staff wanting a comprehensive course in business English: - oral business English -  more...

Winning with People Interpersonal Skills Interpersonal Effectiveness, a cutting edge program specially designed for your team, is aimed at enhancing their competencies for interpersonal interactions and influencing skills. The program covers the basics of interpersonal skills, influencing skills and building long term relationships. The contents, which are designed with a a Less Jargons a More Sensea , approach takes care of the  more...

NLP for Trainers New or seasoned speakers and trainers will have the opportunity to benchmark their skills and develop confidence and focus in presenting powerfully. This program is also suitable for coaches, teachers and managers who want to enhance their ability to positively influence a small or large audience. The design of this program allows for people with no knowledge of NLP to rapidly apply it to their  more...

Communication Skills The program teaches students the basics of communication, the importance of communication, advanced communication and also specific tips on improving the communication. This is an interactive workshop with role plays. This can be a 4 hour or 8 hour session depending on the need of the students and time available. The program also touches on various modes of communication like written,  more...

EMS Internal Auditing ...ing effective audits. Through workshops, discussions, and role-plays, participants will prepare for, conduct, and report on an EMS audit against the ISO 14001 standard. These workshops will help course attendees learn to accurately interpret and audit against the ISO 14001 requirements. Attendees will also learn how to develop an effective audit program, establish or enhance an existing  more...

Investigative Interviewing Skills Learn how to be a successful interviewer through practical real-life role plays  more...

Business English Seminar English for Meetings and Negotiations English for Meetings seminar trains you to: Negotiate with confidence Be persuasive and convince your partners Lead and successfully moderate any meeting Express opinions clearly and confidently Manage conflict diplomatically Benchmark your skills with other professionals Instantly apply lessons to your daily work Impress your managers, colleagues and clients Boost your employability  more...

Supervisor Key Skills Training ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. COMMUNICATION 2. PRINCIPLES OF SUPERVISION 3. CORE SKILLS OF SUPERVISION 4. PLANNING 5. DELEGATION 6. FEEDBACK 7. ORGANIZING STAFF 8. TEAM BUILDING 9. PRINCIPLES OF TRAINING 10. COACHING TECHNIQUES 11. PERFORMANCE  more...

First Aid Training ...ate 70% practicality by means of examples, activities and role-plays. Section 17 of the Occupational Health & Safety Act of 1993 states: At least 1 Safety Representative for every 20 employees at each designated workplace. Employers have a Moral & Legal obligation to prove that their Company is actively participating in the Implementation & Enforcement of Occupational Health and  more...

Presentation Skills ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process The art of SPEAKING ON YOUR FEET or public speaking/ presenting to an audience with poise and confidence is not easy for most of us. We need to learn how to do it. This one day course will teach you the easy techniques, show you  more...

Customer Driven Organisation Training Durban & Johannesbug ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: When you have completed this module you will be able to define the keyconcepts associated with Customer Service in South Africa with our diverse Cultures. This programme include: -What is a Customer  more...

Managing High Performance Teams The Simitri Managing High Performance Teams Workshop provides managers, team leaders and supervisors with the skills to improve the performance and contributions of individual team members and the team as a whole. The course is focused on the a how toa aspect including developing a team framework, setting goals, empowering team members, providing feedback and dealing with conflict. The  more...

Wavelength's Train-The-Trainer [ TTT ] Course - Training Design and Delivery Certificate Course [ TDDC ] at Noida Delhi NCR Course Name: ============ Wavelength's Training Design and Delivery Certificate Course - TDDC (The Train-The-Trainer (TTT) Program) (http://www. vibrantwavelength. com/ train_the_trainer_training_design_delivery_certificate_course. htm) Who Should Join this Course? ============================ 1. Individuals working in BPOs / Call Centers as Customer Care Executives (CCEs)  more...

Public Relations ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: When you have completed this module you will be able to define the keyconcepts associated with Public Relations Service in South Africa. This programme include:-Quality Service -Service is a product  more...

Assertiveness and self-confidence Training ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: When you have completed this module you will be able to define the keyconcepts associated with: 1. Assertiveness and self-confidence 2. The four styles of communication 3. Types of  more...

Supervision and Junior Management ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: a Understand the relationship between management and the organization a Appreciate the evolution of management thought a Understand various management functions and roles a Understand the role of  more...

Telesales Training ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: When you have completed this module you will be able to define the key concepts associated with Telesales and you will be able to: a Identify the main obstacles to effective Telesales. a Understand the  more...

Presentation Skills Training ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: The art of SPEAKING ON YOUR FEET or public speaking/ presenting to an audience with poise and confidence is not easy for most of us. We need to learn how to do it. This one day course will teach you the easy  more...

Leadership and Delegation ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: Learning Objectives a Outline the relationship between leadership and delegation a Understand the four main approaches to Leadership a Identify three important key terms in the process of  more...

360 Degree Feedback ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: 360 Degree Feedback has become a major development opportunity for all successful organizations. In this module you will learn how 360 Degree Feedback can be readily implemented within any  more...

Customer Driven Organisation ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: When you have completed this module you will be able to define the key concepts associated with Customer Driven Organisations and you will be able to: a Understand the vital importance of the  more...

Time Management ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: Effective time management skills drive all successful organizations. In this module you will learn key time management skills that you can adopt in your organization to deliver endless results.  more...

Event Management ...ate 70% practicality by means of examples, activities and role-plays. Learners will receive a workbook and portfolio guide, which will guide them thorough the process. Learning Outcomes: This programme consist of the following key areas: -Why the event is happening? Understanding the reasons why this event is planned assists with answering all the other questions. This will help you  more...

Suicide Prevention Intervention and Postvention Why do people kill themselves? How do I ask someone if they are feeling suicidal? What do I do if they say they ARE suicidal? How do I deal with the strong emotions suicide generates? This course will provide answers for these and other questions many of crisis interventionists have about suicide. It will provide participants with basic information about suicide as well as help participants  more...

Neuro-Semantics NLP Practitioner Certification Training Neuro-Semantics (NS) and Neuro Linguistic Programming (NLP) is the leading edge technology of EXCELLENCE. You may have heard that NS-NLP is powerful in the areas of communication, influence and change. You may be aware of some of the ASTONISHING RESULTS that NS-NLP can deliver. Now this is the opportunity for you to EXPERIENCE it first hand, and begin to harness its power for yourself! In  more...

Project Management People Skills Who would benefit from this programme: This course is for people who manage all or part of projects and will develop the knowledge, skills and awareness to achieve greater success by improving their interpersonal relationships. The course is a mixture of personal reflection, discussion and input from the trainer with practical exercises and role plays to practice techniques in a supportive  more...

Mortgage Origination Sales Planning and Skills This two-day workshop builds the tools, systems and skills a Mortgage Loan Officer needs to succeed in a purchase market.  more...

Communication Mastery Communicating effectively will bolster your self-confidence by allowing you to recognize manipulative behavior and diffuse its effects. This training will teach you how to confront problematic behavior and how to effectively negotiate mutual solutions. Through active participation in role plays and intensive group discussion, you will discover the causes of common misunderstandings with  more...

Creating Winner in You Course Contents: 1. Recognize Yourself: Setting smart goals to stay ahead in the competition. 2. Communication Skills: The art of getting things done by converting fear into passion. 3. Presentation Skills: Create relevant & exciting presentation. Deliver your presentation with confidence. 4. The Art of Leadership: (Learning to Lead) Keys to become  more...

Eloquence Communicative English Personality Enhancement a Eloquencea ™ looks beyond academics. Simply put, we believe Communication is the process of exchanging information and ideas. Since formal education and the environment have fallen short of helping communication in English, we have decided to do the needfula . And do it in a manner that is most interactive, with times, situational and real; without the fear of grammar. Our learners  more...

Managing Conflict in the Workplace Managing Conflict in the Workplace By The Koenig Group tom@koeniggroup. net How to Handle Conflict and Confrontation Learn a positive approach that takes the stress, anxiety and frustration out of dealing with disagreements and conflict. If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success your personal happiness and  more...

Your Role as Manager Supervisor The importance of your position This program is one of our specialties and most popular program. The main complaint we receive from upper management is that their supervisors haven't been properly trained in how to be a leader. They've been moved up through the ranks and make it up as they go. This course is designed to give them the skills they need to improve your companies productivity. a. 5 Steps to making the transition  more...

ASSERTIVE COMMUNICATION Objectives : The objective of the training is to inculcate an assertive communication style. It helps participants understand their styles better and adopt new styles. The training covers both verbal and non-verbal aspects of assertive communication. Learn to recognize assertive behavior and its positive results in the workplace, Understanding the learnt Behavior and techniques used by top  more...

Customer Service Customer Service Training By The Koenig Group tom@koeniggroup. net Customer service is the single most important factor in any business. Either face to face with a customer or over the telephone, good customer service is absolutely crucial to a company's success. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this training program  more...

Negotiating Skills Negotiation Skills Workshop The Koenig Group tom@koeniggroup. net The Negotiation Skills Workshop from The Koenig Group helps you prepare and conduct real-world negotiations, from personal to professional, small to large, daily to extraordinary. Drawing on the latest research and best practices across a breadth of industries, the workshop goes far beyond simplistic formulas like "win-win" and  more...

Leadership Skills Training Leadership in the 21st Century By The Koenig Group In today's fast-paced business environment, leaders need a broad perspective, vision, and acute awareness of the trends and developments shaping their organization. Effective Leadership Training can help organizations and individuals improve and build upon what's currently happening in the organization and increase performance, motivation,  more...

Marketing Skills The Koenig Group Marketing Seminar Competitor-proof your company with strategic marketing! This marketing class provides attendees with the ability to examine the relationship between marketing and corporate strategy and the tools necessary for developing and implementing strong marketing tactics throughout the companies in which they work. Through a hands-on curriculum including case  more...

Softskills & Personal Development Taining Program ...ve programs. The methodology includes lectures, projects, role-plays, quizzes, movies and various other participatory activities. The emphasis will be on learning by doing. (Experiential learning). TRAINING MODULES The training that is imparted during each year is as follows: People smart program MODULES FOR I st YEAR STUDENTS (3 Days) GOAL SETTING Dream building Career visioning  more...

Train the Trainer Program Certified Trainer and Facilitator ... a Methodologies to increase involvement a Designing Role-Plays and Assignments/ Projects a Handling queries a Learning Barriers a Creating different learning aids a Problem participants a Individual trainer styles a Giving Feedback on Student performance Who should join? a Any one desirous of becoming a certifies & a qualified trainer a Trainers and would be  more...

Developing People for Excellence ...rning. It will be highly participatory with ample use of role-plays, group work, practice, exercises and discussions. Video recording and feedback will be an important tool used. The atmosphere will be lively and informal. It would be work-related and action-oriented. SALIENT FEATURE A great opportunity to interact with managers from diverse segments of business and to expand your  more...

Personality Development 10 Sessions of 2 Hrs. each will transform your personality for ever.The topics incluse Attitude, Perception, Persistence, Time Management, Team Work, Leadership, Communication, Public Speaking, Body Language etc. The sessions are interactive and humourous with lots of Role Plays, activities, Case studies and of course usual lectures.  more...