Role eBooks
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From Business Performance Pty Ltd
Managing Change in the Workplace

...iples, managing stakeholders, dealing with resisters, the role of project management, building effective change teams and more. The participant is also introduced to our unique CHANGE Approach to leading and managing change.
As you work through the program, you will complete a series of practical exercises that will help you plan and manage your change for maximum impact. On your journey,
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From The Customer Service Training Institute
Customer Service Training for Service Technicians Certificate Program
...d a Customer Service training program that focuses on the role of the service technian and his or her relationship with the customer.
It often has been said that in addition to fixing the equipment, you also need to repair the customer as well. Since any time something breaks or fails there is already a negative situation, it is paramount that the people handling this situation do so with
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