Online Role eLearning - Training Resources

The Impact of Micro and Macro Cultures in a Global Economy This course will examine the dimensions of culture and its impact in today s global business environment. This course looks at the processes and strategies of what culture is, what role culture plays, the growth of sub-cultures and the multi-dimensional role of leadership. Textbook will be: "Organizational Culture and Leadership", Schein, Edgar H., 2nd Edition, 1992, Jossey-Bass Inc.  more...

Team Management - Team Participation ...role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Team Participation This course covers the  more...

Role of Theory in Learning and Instruction This course provides a comprehensive overview of the field of instructional design.  more...

Computing Fundamentals - IC3 Training Solution Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Computing Fundamentals. This covers the skills outlined in the Computer Fundamentals portion of the IC3 certification examination. It teaches the student to recognize different computer types, common hardware components, and basic types and needs of software. It also explains how software and hardware  more...

Cisco CCNA IPX Routing This unit introduces IPX/SPX protocol suite, explains the protocols that constitute this suite, and maps the Novell IPX protocol suite to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces IPX/SPX protocol suite, explains the protocols that  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed A Trump U Course- Real estate investing means a lot more than curb appeal: success is in the numbers. From researching income potential, to financing a purchase and examining how cash flow affects value, you`ll master the figures! Much more than textbook learning, this course connects you to experts and interactive activities--and instructs using real investment decisions as examples.Students may  more...

Supervisor`s Role in Preventing Accidents ..., and more. And that s just before lunch. Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the Supervisor?s Role in Preventing Accidents, we ease supervisors into the critical part that they play in preventing  more...

Supply Management Contract Writing ...acting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don t know how to write a contract. This is troublesome. Because if you aren t familiar with the advanced techniques of contract writing, you can put your organization at risk and be committed to a poor performing supplier for years. The student can  more...

Significantly Increase the Value of Any Property--Instructor-Led ... designed to reflect real-world problems. You`ll play the role of a beginning real estate investor who is working with your fictional Uncle Max, who has given you a rental property to manage. The improvement plan you come up with should be designed to maximize your return on investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources  more...

RFID: Are You Ready for It? Is It Ready for You? This course will offer you exciting information concerning Radio Frequency Identification. RFID: Are You Ready for It? Is It Ready for You? RFID: Are You Ready for It? Is It Ready for You? This course will offer you exciting information concerning Radio Frequency Identification. Whether you are considering implementing the system in your library or are currently utilizing an RFID system, you will  more...

Ready, Set, XML for Non Programmers ...from your desk to the user. You learn about the critical role of software called a parser, that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema. Then you create all parts of an XML document, learning how to start and end a tag, how to write the names  more...

Project Management Concepts and Strategies ...ctors that affect cost and quality. The project manager`s role is explored in detail, and strategies for defining the project are examined. Tasks such as developing the Work Breakdown Structure, estimating and scheduling resources, scheduling computations, and tracking project activities are discussed. The close-out phase of a project is also covered. Other topics include formalizing project  more...

Preventing Sexual Harassment for Leaders ...sment, and this course spells out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet these legal requirements. The course provides tools and tips for promoting a harassment-free environment, and suggestions on how to set a positive example for others. It also includes an example of an effective policy  more...

Paralegalism Career Overview ...role of the paralegal and what it takes to become one. Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students with insight about this fast-growing area of the  more...

Oracle 10g OCA ...foundation of skills for an apprentice or entry-level job role. By earning your OCA you greatly improve your opportunities to achieving your goals. The Oracle Certified Associate is the first step to becoming an Oracle Professional. It?s designed to provide a foundation in Oracle Database 10g. Oracle DBAs manage the industry's most advanced information systems and command some of the highest  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...ems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real estate negotiation, the more likely you`ll be successful when you walk  more...

Negotiate Profitable Real Estate Deals--Self-Directed ...ems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real estate negotiation, the more likely you`ll be successful when you walk  more...

Microsoft Excel 2002 Level 2 This course introduces students to an additional set of basic spreadsheet features and acquaints students with the tools used in Microsoft Excel 2002. Some skills taught are customizing workbooks by changing worksheet attributes, using lists to store and organize worksheet data, using functions in financial and logical formulas, and formatting worksheets using AutoFormat and predefined styles.  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...ems set within a fictional scenario. You will assume the role of a first-time property manager. You will work with your "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work  more...

Life Cycle Assessment for Designers Learn designers and builders how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will  more...

Lean Manufacturing Personal Training Library ...stake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive introduction to lean manufacturing concepts, terminology, techniques, and practices. In the first unit students will learn how to identify (and eliminate) waste and how to use  more...

Job Safety Analysis ...pervisors and experienced employees frustration about the role a Job Safety Analysis (JSA) plays in you safety planning. It will help them determine when a JSA is needed, what type of jobs require one, who should conduct one, how its conducted, and ways to eliminate and reduce hazards without developing a complex. Don`t trust job safety to your unconscious; transfer your desires for worker  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...ow to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its feet, and develop an Integrated  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ...ow to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its feet, and develop an Integrated  more...

Introduction to XML ...from your desk to the user. You learn about the critical role of software called a parser that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema. Then you create all parts of an XML document, learning how to start and end a tag, how to write the names  more...

Introduction to Customer Relationship Management-Part 1 ...Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group entitled "Customer Relationship Management: Year 2000 Edition" the CRM market will experience continuous growth from $8 billion in 1999 to more than $24 billion by 2003. This course will provide you with an overview of CRM, its components and relevance in a  more...

Intermediate XML: Creating a DTD ... formatting of those documents. This course explains the role of the DTD in an XML environment, walks you through each component of a DTD, and shows you how to create an entire DTD based on existing documents. You also learn how a group goes about creating DTDs during the transition into XML. Note: This course assumes that you already have some familiarity with XML tags. This course is  more...

How to Critically Evaluate Your Business Plan ... Critically Evaluate Your Business Plan you will play the role of an analyst for Cheslow Investments, where you will critique some of the most critical components of a business plan based upon that of a real start-up company, Surfparks, LLC. You will need to determine the plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility,  more...

Find and Purchase Income Producing Properties--Instructor-Led ...ems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that you would use in your own city: real estate web sites, property  more...

Find and Purchase Income Producing Properties--Self-Directed ...ems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that you would use in your own city: real estate web sites, property  more...

Expert Certificate Course in Medical Billing ... their skills. Medical billing professionals play a vital role in the provision of healthcare insurance to people across the country. They process bills for examinations and treatments, and prepare them for entry in insurance company records. This course will prepare you for a career in this challenging profession. Course work is presented in a modular format and will focus on medical billing  more...

Expert Purchasing Management ...rries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ...ems set within a fictional scenario. You will assume the role of a budding real estate investor. Your Uncle Max, a successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed ...ems set within a fictional scenario. You will assume the role of a budding real estate investor. Your Uncle Max, a successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Enroll in this online  more...

Conducting Effective Accident Investigations ...ays to avoid common pitfalls as they begin to take on the role of the investigator. They`ll uncover how investigating each accident can help improve workplace safety. They`ll discover how to accurately identify various causes; including, unsafe acts, unsafe conditions, and personal and supervisory factors. So grab your hat, your whip, and look out for the snakes as you begin Conducting  more...

Confined Space Safety Working in a submarine has its ups and downs. On the one hand, there is very little space to clean, and they always have that cozy lived in feeling. On the other, you are just a few inches of metal away for being crushed and drowned, and only a few minutes away from suffocating. Welcome to Confined Space Safety Working in a submarine has its ups and downs. On the one hand, there is very little  more...

Build Your Own BIZ(tm) - Writing a Business Plan ...role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the prescribed period of time or  more...

Advanced Customer Relationship Management -Part 2 ...Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by the Aberdeen Group entitled "Customer Relationship Management: Year 2000 Edition" the CRM market will experience continuous growth from $8 billion in 1999 to more than $24 billion by 2003. This course will provide you with an overview of CRM, its components and relevance in a  more...

Accounting In An Hour ... minutes in this course, you?ll not only think about your role in your organization in an entirely different manner, everyone else will think about you differently, too. You?ll have the tools to take part in meetings, contribute in financial discussions, and move up the ladder in your chosen career. Your instructor for this course is Richard J. Makoujy. Richard J. ?Rick? Makoujy began his  more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

Planning and Implementing an Active Directory Infrastructure To identify the role and features of Windows Server 2003 Active Directory and the factors and requirements for planning and implementing an Active Directory infrastructure  more...

Communicating in Sales Teams ...nize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the  more...

Views on Organizational Change ...role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this larger picture is a big help when you set  more...

Finding Your Life Balance ...ercome these obstacles. Finally, you will learn about the role of the individual in relation to the organization he works in, and how this impacts on his life. Are you working for an organizational culture which fits you? Are you in balance with your job? Do you have the right kinds of working relationships?Only through properly understanding where you are, in relation to where you want to be,  more...

Your Time and You Before you can decide how to manage your time better, you need to recognize how you manage your time now. Busy people do what is required, and rarely have the opportunity to stop and consider whether they are making the best use of their time. A brief analysis of what you do currently may surprise you, and it may help you to identify some changes that could be made. This course will help you to  more...

Completing Your Field Sales Approach What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to  more...

Integrating Change in Your Organization The business world is constantly moving, so you can never rest on your laurels. For the change process to be effective, you must incorporate the changes that you have made and, at the same time, create structures and mechanisms that are flexible enough to allow ongoing change when necessary. To do this, you need to develop committed and flexible teams, and create an atmosphere that allows open and  more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Get Your Career on the Fast Track ... work, worked hard, and got ahead. These people were your role models, your guides to succeeding in business. But if that's not happening, you ask yourself, "Why not?" The world is different now. Instead of job security, you need to focus on career security. In this course, you will learn more about today's new business environment. You will learn about yourself and how to work with your  more...

Communication Skills for Successful Management Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Strategies for Transitioning into Management ...ise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an effective manager. Specifically, you'll receive tips on hitting the ground running, including how to prepare for the transition into management, develop management  more...

Implementing a Mentoring Program for the Organization Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating  more...

Assessing Performance Continuously ...eed on by appraiser and appraisee. Even with conventional roles and relationships this is a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more remote. The modern manager has to plan to appraise employees he may rarely see. The second stage is changing the annual performance meeting into ongoing communication about performance  more...

Business Coaching ...their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and behavior. This course ensures that those responsible for coaching will know what their roles are, and thus be better placed to unlock the potential of  more...

Successfully Coaching Relationships Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of  more...

The Facilitator Role ...ons of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying the skills, attitudes and emotions needed to facilitate groups will help prepare you for taking on the task of changing your work group structure. Understanding the responsibilities of the facilitator  more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of  more...

The Contact Center and the Technical Support Agent ...Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and  more...

The Customer Support Specialist CSS ...upport Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS, the support center and  more...

Establishing Team and Customer Relationships ...er, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and  more...

The Customer Service Agent in Action ...on. The magnitude of these numbers suggests the important role that customer service agents play in today's business world.This course is designed to help CSAs understand their essential functions as well as the context and importance of their work. Increasingly, CSAs are responsible for managing customer relationships. Their jobs have evolved from simple processing of customer service requests  more...

Identifying Your Customers Expectations ...give informed input when asked for your opinions. If your role dictates that you need to maintain awareness of ever-changing customer requirements, then knowing how to conduct focus groups, and use the most effective questioning techniques will be invaluable to you. In its final lesson, this course will also give you the opportunity to practice interpreting customer responses, and extracting  more...

Leading a Customer-focused Team ...ective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's performance.In the second lesson you'll learn how to measure the elements of performance that impact on customer service, after being shown how to differentiate between those that do and those that  more...

Essentials of External Consulting ... asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization.For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation.  more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

Essentials of Internal Consulting ... asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This course addresses these questions. If it is a new role for you, it will support you and help  more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs  more...

Evaluating Internal Assignments So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Using Data as a Technical Professional Consultant ...formation garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information, arriving at conclusions, and presenting your findings and recommendations to the internal client. This  more...

Team Feedback A Guide ...role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are  more...

A Manager s Introduction to Business Law ...conceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also presents the basis and structure of the U.S. legal system and introduces relevant areas of business regulation. It outlines  more...

Business Etiquette for Supervisors Some supervisors seem to be able to energize their employees to give their best efforts. Other supervisors have to engage in a battle of wills to accomplish the simplest tasks. What's the difference? According to a 19th-century management thinker, a supervisor: "has the power to make employees happy or unhappy; and to make their jobs a pleasure or a burden. A supervisor's power lies in words and  more...

Leadership Communication Skills ...adership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is  more...

Participating Effectively in a Business Meeting A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made  more...

Principles of Marketing - Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Results and Teamwork without Authority ...role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting results without authority on your team, it's  more...

Obtaining Results from the Boss What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing  more...

Controlling Project Scope ...ions aren't taken initially. Scope management plays a key role by helping to define and maintain the boundaries of the project throughout the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of  more...

Assemblies and Configuration in NET To describe the role and structure of assemblies, how to build private and shared assemblies, and how to configure Windows and web applications  more...

Security with VB NET To show how to make assemblies secure through code access and role-based security  more...

Assemblies and Configuration with C in NET To describe the role and structure of assemblies, how to build private and shared assemblies, and how to configure Windows and web applications  more...

Security with C To show how to make assemblies secure through code access and role-based security  more...

Implementing Platform Security in VB NET Applications To administer isolated storage protection, determine how application isolation, security namespaces, and role-based security are implemented in the .NET development environment, and create and configure ACLs and DACLs  more...

Role-based Security in VB NET To identify how role-based security is implemented by the .NET Framework using Identity and Principal objects, recognize how the PrincipalPermission class is used in role-based security, and implement various role-based security checking methods.  more...

Transitioning into a Project Management Role ...y people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine  more...

The Individual s Role in a Team You can't have a team without first having a collection of individuals. But a team is more than just the sum of its parts. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll  more...

Oracle 11i Resource and Role Management To recognize the resources and roles in Oracle Projects, how they are used in project management, and to create and assign them  more...

Advanced Project Leadership - Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Core Concepts in Business Analysis ...iness analysts. In this course, learners will examine the role of the business analyst, the core concepts of business analysis, and the associated knowledge areas. It also includes the knowledge, collaboration, and leadership skills needed as a business analyst. This course is aligned with the International Institute of Business Analysis (IIBA?) Body of Knowledge. It is designed to assist in  more...

Requirements Planning and Management ...andards in an organization. First, they must identify key roles and stakeholders and decide on a work division strategy. Then, they are ready to handle a key aspect of the business analyst role - that of working with requirements, which is the focus of this course. Working with requirements involves identifying the activities to be undertaken in order to identify requirements, identifying the  more...

Object-Oriented Analysis and Design with UML Fundamentals To introduce basic OOAD principles, the Rational Unified Process, and the role of UML  more...

Object-Oriented Analysis and Design with UML Designing the System To introduce architectural analysis and design, and the role of key mechanisms  more...

Implementing Platform Security in C NET Applications To administer isolated storage protection, determine how application isolation, security namespaces, and role-based security are implemented in the .NET development environment, and create and configure ACLs and DACLs  more...

Role-Based Security in C NET To identify how role-based security is implemented by the .NET Framework using Identity and Principle objects, recognize how the PrinciplePermission class is used in role-based security, and implement various role-based security checking methods  more...

Facilitating Virtual and On-site Teams ...rform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of maturing teams and provide strategies uniquely designed for addressing problems that arise during this phase. The course will also present techniques for strengthening  more...

Introduction to Six Sigma When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method for business improvement in  more...

Six Sigma Process Improvement In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally  more...

Six Sigma Projects and Project Teams ...ship of Champions. This course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and analyze a project thoroughly before it is selected for Six Sigma improvement. The roadmap for selecting Black Belts and other team members needed to build a winning project team is also explored. Champions will learn how to shape and align the dynamics of their  more...

Six Sigma Reducing Variation to Improve Quality "What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...

Six Sigma Team Leadership By addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma?? can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

HR s Strategic Role in the Organization HRCI SPHR ..., how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic Management functional area  more...

Management of the HR Process HRCI SPHR ...role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It  more...

Strategic Approaches to Labor Relations HRCI SPHR ...l and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies that actively improve and maintain good relationships, such as employee involvement strategies  more...

Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...

Becoming a Manager Responsibilities and Fears ...re natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former colleagues to accept your promotion. Your new fellow managers, who were once senior to you, may also  more...

Becoming a Manager Leading and Communicating ...o it quicker or better, but an important part of your new role is delegating tasks to others. You will not have time to do everything yourself, and your staff members will need to know that you trust them enough, and are sufficiently interested in their development, to give them the opportunity to learn new skills. Effective communication is at the heart of most successful businesses. Being a  more...

A New Manager and the Company s Future ...llenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on  more...

Surpassing the Competition ...your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor information; creating a competitor SWOT  more...

Introduction to Product Management Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically,  more...

Creating a Business Execution Culture ...culture in your company. One lesson explores the critical role leaders play in creating an execution culture. You'll learn about ways to turn your visions and ideas into actions. Do you have the right team in place to execute your ideas? You'll learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from now? What  more...

Energizing and Empowering Employees Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to  more...

The Model Leader ...in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to know how to motivate a variety of individuals. And you  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Partnering with Your Boss You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and  more...

Getting Started--Administrative Support The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This  more...

E-Learning Essentials Pt 1 - E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in  more...

Balanced Scorecard - Corporate Strategy In "Balanced Scorecard: Corporate Strategy," you will learn how to develop and formalize your organization's corporate strategy to achieve strategic business objectives. You will also learn the role a balanced scorecard plays in the strategic-planning process, as well as other models and tools that enable you to execute a strategic analysis. Finally, you will learn which pitfalls to avoid and  more...

HTML 4 Part 1 HTML Fundamentals ...fy how to format tables and frames. • Identify the role of a Web server and the various guidelines to be followed for online publishing of Web pages. • Identify the tools used for announcing Web page publications and obtaining information about Web users. Audience The intended audience for this course includes, System Administrators, Database Administrators, Help  more...

HTML 4 Part 1 HTML Fundamentals ...fy how to format tables and frames. • Identify the role of a Web server and the various guidelines to be followed for online publishing of Web pages. • Identify the tools used for announcing Web page publications and obtaining information about Web users. Audience The intended audience for this course includes, System Administrators, Database Administrators, Help  more...

Directory Technologies Part 1 Directory Server Model ...o covers the Full Service Directory Model (FSDM), and the role of LDAP in accessing directories. Finally, it describes Netscape Directory Server Technology. Learn To: o Identify the fundamental concepts of Directory services, which include the X.500 Directory standard and the FSD model. o Understand the LDAP fundamentals. o Understand the configuration of LDAP. o Understand Netscape  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention ... administrators and application developers, regardless of role or experience level. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, Brazilian Portuguese, Spanish Total Learning Time 6 to 8 hours 64333 Objectives Unit 1: Using Oracle Data Blocks Efficiently 1.5 - 2 hours o  more...

Oracle9i Performance Tuning Architecture Strategy ...n To: o Match the tuning goals with the appropriate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the location and format of the alert log file. o Identify the different methods available for generating user  more...

SQL Server 2000 Querying with Transact SQL Part 2 Working with Queries Course Overview This course will teach students how to work with queries. The course will also introduce views, stored procedures, triggers, and user-defined functions. Learn To Identify advantages of using aliases for table names. Identify the guidelines for using joins. Identify the considerations for using inner joins. Identify considerations for using subqueries. Create a derived  more...

SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data Course Overview This course presents students with both theoretical and practical instruction in the subject of manipulating data with Transact-SQL. Learn To Identify the basic types of statements used in Transact-Structured Query Language (SQL). Identify the functions of Data Definition Language (DDL) statements. Identify the functions of Data Control Language (DCL) statements.  more...

SQL Server 2000 Design Implement Databases Part 4 Managing Indexes Course Overview This is the fourth course in a five part series that will teach students how to work with SQL Server indexes. Students will learn how to plan for index creation, how to create and manage indexes, as well as learn how to optimize query performance and how to analyze queries. Learn To Identify the features of clustered indexes. Identify the features of nonclustered  more...

SQL Server 2000 Design Implement Databases Part 3 Managing Objects Course Overview This is the third course in a five part series that will teach students how to work with SQL Server data objects. Students will learn how to create and manage view, stored procedures, user-defined functions, and triggers. Learn To Identify the features of views. Identify the considerations for creating views. Create a view by using Transact-SQL. Match the different  more...

SQL Server 2000 Design Implement Databases Part 2 Managing Data ...00. Identify the functions of database user accounts and roles in SQL Server 2000. Match the types of roles in SQL Server 2000 with their characteristics. Audience The intended audience for this course includes database designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000  more...

SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server Course Overview This is the first course in a five part series that presents students with both theoretical and practical instruction in the areas of an overview to SQL Server, the Transact-SQL language, and SQL Server Databases. Learn To Identify the features and functions of SQL Server 2000. Match the components of the client-server communication process with their features. Identify  more...

IBM DB2 Universal Database V6 1--Administration ...ve an understanding of the general database administrator role and function. In addition, participants should have taken the first part of this series, IBM DB2 UDB V6.1 Fundamentals (course 13431). When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Database Administration exam 510. T otal Learning  more...

IBM DB2 Universal Database V6 1--Administration ...ve an understanding of the general database administrator role and function. In addition, participants should have taken the first part of this series, IBM DB2 UDB V6.1 Fundamentals (course 13431). When coupled with appropriate on-the-job experience, this course will help prepare students for the IBM Certified Solutions Expert Certification Database Administration exam 510. T otal Learning  more...

IBM DB2 Universal Database V6 1 Admin Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Administration Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 510. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL.  more...

IBM DB2 Universal Database V6 1 Admin Curriculum Course Overview The Complete IBM DB2 Universal Database V6.1 Administration Curriculum includes the courses needed to prepare for IBM Certified Solutions Expert certification exams 509 and 510. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL.  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt ...p strategies to manage access to resources. Identify the role of local groups. Create a group in a domain. Locate a group in Active Directory. Add a member to a group. Identify the features of built-in groups. Identify the role of built-in global groups. Identify the role of built-in domain local groups. Identify the features of built-in local groups. Identify the features of built-in  more...

Oracle8i Performance Tuning Architecture Strategy ...g system tuning issues. L earn To: Identify the roles of individuals involved in the tuning process. Identify different tuning goals. Define the steps associated with the tuning process. Identify the location and usefulness of the alert log file. Identify the location and usefulness of the background and user process trace files. Identify different types of  more...

Lotus Domino R5 System Admin Part 7 Security Planning Implementation ...o servers; secure Domino database by using database ACLS, roles, and forms and view access lists; secure a document by using Readers and Authors field, and document encryption; and secure mail by encrypting and signing mail. L earn To: Plan and implement Domino security at an organization. Control the access to user IDs and Domino servers. Secure Domino database by using database  more...

Lotus Domino R5 System Admin Part 3 Server Setup Configuration ...e Access Control List. Select the correct combination of role and access level assigned to groups based on a specific situation. Identify the factors of mail routing in the Server Connection document used to specify a given piece of information. Schedule mail routing between servers in the same domain by using a Server Connection document. Identify the factors of replication in the Server  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...P packet filters for a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent. Describe the RRAS support features for the IPX/SPX networks. Configure PPTP and RADIUS on a Windows NT server. C ontent Emphasis Skills-Based A udience This course is intended for system administrators already familiar with  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...P packet filters for a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent. Describe the RRAS support features for the IPX/SPX networks. Configure PPTP and RADIUS on a Windows NT server. C ontent Emphasis Skills-Based A udience This course is intended for system administrators already familiar with  more...

Windows NT 4 0 Core Technologies Support - Part 1 Course Overview This is the first course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize,  more...

Lotus Domino R5 Development Part 8 Application Architecture ...vide application security to the Domino server. Assign a role to a user by using Domino client. Identify the tasks that can be performed to provide file security to the Domino server. Identify the factors that affect application performance. Identify the database design considerations for optimum application performance. Identify the form design considerations for optimum application  more...

Building an E-Commerce Business Case ...ines for building a B2C transaction model. Identify the role of product configurator. Identify the guidelines for designing an online catalog. Identify the features of an online sales campaign. Unit 2: Sales and Services (1 - 2 hours) Identify the features of the virtual direct sales model. Identify the role of intermediaries. Identify online distribution methods. Identify  more...

E-Commerce Security ...features and functions of proxy firewalls. Identify the role of personal firewalls in e-commerce. Identify the features of dynamic firewalls. Unit 2: Information Encryption (1 - 2 hours) Identify the forms of attack that data encryption protects against. Identify basic data encryption concepts. Identify modern data encryption concepts. Identify the characteristics of public  more...

Oracle Form Builder R6 Project Builder and Menu Modules Course Overview This course is the fourth in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes the features and benefits of Oracle Project Builder, how to create and deliver projects, and how to create new file types. In addition, the course describes how to create and manipulate menu modules, and how to manage menu modules. L earn To:  more...

Oracle8 Database Administration - Manage Security ...users by using Oracle SQL Worksheet. Unit 4: Managing Roles Duration: 1 Hour(s) Identify the characteristics of a role. Identify the benefits of roles. Create a role by using Oracle Security Manager. Match the predefined roles with their descriptions. Modify a role by using Oracle Security Manager. Assign a role to a user by using the Oracle Security Manager. Limit the default  more...

Oracle Form Builder Managing Module Types Course Overview This course is the fourth in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will introduce participants to Project Builder and teach them how to create and manage a menu module. In addition, users will learn how to customize and implement menu security. L earn To: Identify the benefits and terminology of Project  more...

E-Commerce Implementation Issues ...he functions of online storefront systems. Identify the role of user access control and authentication software in selling products online. Identify key payment technologies and their processing mechanisms. Identify the key functions of the Web development sales and marketing team. Identify key considerations when selecting hosting options for e-commerce Web sites. Audience: This  more...

Evaluating E-Commerce Options ...lementing an e-commerce business strategy. Identify the role of EDI in business-to-business e-commerce. Unit 2: External Factors (1 - 2 hours) Identify the capabilities of search engines. Identify optimal search techniques. Identify the guidelines for registering an e-commerce Web site. Identify bandwidth options. Identify bandwidth considerations for an e-commerce site.  more...

Introduction to E-Commerce ... Unit 2: E-Commerce Standards (2 hours) Identify the role of standards within industry. Identify the characteristics of the EDI and XML data mapping methods. Identify information transfer formats. Identify the role of ODBC in data management. Identify the features of a script. Identify the characteristics of the programming choices available for the development of e-commerce  more...

Exchange Server 5 5 Design Implementation - Part 3 ...and Selection Duration: 1 - 2 Hour(s) Identify the role of the MTA in routing a message through multiple connectors. Identify the availability of a connector for a given situation. Interpret the given address from a Gateway Address Routing Table of a site. Configure a connector of one site with the bridgehead server on another site. Verify the connection between two sites connected  more...

Exchange Server 5 5 Design Implementation - Part 2 ...s of message handling systems, management domains and the role of interpersonal messaging systems. Manage a Site Connector and identify the functions of target server cost. Describe the features and benefits of the X.400 Connectors. C ontent Emphasis Skills-Based A udience This course is intended for support professionals of Microsoft Exchange Server 5.5. Participants  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 1 Course Overview This is the sixth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Create ActiveX controls. Create Component Object Model (COM) components. Create COM servers and clients. Implement advanced  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 2 ... group. Add a user to a Window NT local group. Create a role for a specified package by using the MTS Explorer. Map a Windows NT account to a role by using the MTS Explorer. Assign a role to a specified MTS component. Enable authorization checking for an MTS component by using the pop-up menu of the component. Set the user identity for an MTS package. Lock an MTS package against a  more...

Visual InterDev 6 0 Implementing Server Technologies ...r. Match the entities in the MTS architecture with their roles. Identify the methods used to handle the different errors that can occur in an MTS application. Unit 2: MTS Components and Packages Duration: 1.5 - 2 Hour(s) Create a package by using the Action drop-down menu in the MTS Explorer. Add a component to a package by using the pop-up menu in the MTS Explorer. Set the  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ... the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an e-learning solution, the need to link the strategy to organizational business goals, and pointers that direct translating the strategy into an action  more...

E-Learning Essentials Part 2 Marketing Your Solution .... Identify characteristics of the role of an effective e-learning champion. Identify ways of effecting changes to the learning culture. Identify guidelines for achieving an effective communication campaign. Unit 2: Marketing to Key Customers (0.5 - 1 hour) Identify common management concerns  more...

Essentials of Business Law Employment Law ... meeting with him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) Identify the provisions of wage and hour laws. Identify the components of an implied contract.  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Quality Management The Quality Management Process .... Learn To Identify the role of management in implementing quality. Identify the ways in which variation leads to loss. Identify the common categories of the costs of quality. Identify benefits of establishing quality requirements for products and services.  more...

NetWare 5 Administration - Part 1 ...tures and functionalities of NetWare 5. Understand the role of Novell Directory Services (NDS) in accessing and managing network services. Set up a Novell NetWare 5 workstation. Manage user objects' network access by using different NetWare utility programs. Manage licenses for NetWare 5 users. Implement login security. C ontent Emphasis Skills-Based A udience  more...

NetWare 5 Advanced Administration - Part 4 ... trustee. Perform the steps to prevent an organizational role object from inheriting Supervisor rights to a file system. Perform the steps to prevent a user object from inheriting rights to the file system. Identify the rights assignments required for specific administrative roles. Identify the tasks performed by the enterprise NDS administrator. Identify the tasks performed by the  more...

Oracle 11i10 System Admin User Management Resource Auditing ...le User Management implementation. Identify features of roles. Identify features of Oracle Applications that help you audit its performance and resources. Identify features of different types of reports used for auditing. Identify the steps to monitor users. Audience: This course is intended for functional and technical consultants and individuals responsible for administering an  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure ...Monitor logon performance. Transfer an operations master role between domain controllers. Unit 3: Maintenance Recovery Duration: 2 Hour(s) Identify the way files are processed in the data store model. Identify the Active Directory store files. Identify the features of the Active Directory database files. Identify the characteristics of transaction log files. Identify the  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ... can be used to manage software deployment. Identify the role of Windows Installer in software installation and maintenance. Identify the tasks involved in using Group Policy to deploy new software. Identify the procedure for creating a software distribution point. Identify the features that apply to the assigning and publishing of software. Deploy software by using Group Policy. Identify  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...and corrective action. Learn To: Understand the role of data in the implementation of Six Sigma. Understand how different types of data can be used differently in Six Sigma projects. Understand how metric systems help in collecting appropriate data. Develop a data collection plan. Understand the parameters for evaluating the data collection plan. Discuss the features of  more...

Advanced Six Sigma The Define Phase of DMAIC ...ement the DMAIC model to resolve problems. Identify the role of a Six Sigma Champion. Set project expectations regarding duration, time involved, and results to expect. Unit 2: Customer Perspective Define customer needs in terms of quality. Identify how the Kano model can be used to collect customer feedback. Derive Critical to Quality (CTQ) characteristics. Identify the "5  more...

Object Analysis Design Requirements Analysis ... Identify characteristics of Type Diagrams. Identify the role of Attributes within Type Diagrams. Identify the role of Operations within Type Diagrams. Identify the purpose of discovering Object Types in Type Diagrams. Identify the purpose of identifying Object Types. Identify the organization of Object Types within Type Diagrams. Identify the definition of the system boundary. Identify  more...

Oracle SQL Specifics Creating and Managing Database Objects ...atement to allow a user to create tables. Use the CREATE ROLE statement to create a role, and use the GRANT statement to assign certain privileges to the role. Match typical user privileges to the operations they authorize. Use the ALTER USER statement to change your password. Use the GRANT statement to give another user access to your database objects. Use the GRANT statement with the  more...

Windows 2000 Professional Advanced User ...e offline by using Synchronization Manager. Identify the role of Infrared technology in Windows 2000. Identify the features of the public key security. Identify the features of NTFS file system. Identify the features of the Kerberos protocol. Identify the features of Smart Card technology. Identify the advantages of virtual private networks. Unit 3: Windows 2000 and the Internet  more...

SQL Server 7 0 System Administration - Part 1 ...login authentication recognized by SQL Server. Match the role to its definition. Sequence the steps for validating permissions. Match each system and user database with its description. Match each database object with its definition. Identify the valid formats of object names. Match each system table term to its definition. Match each method of metadata retrieval with its definition.  more...

SQL Server 7 0 System Administration - Part 2 ...he two types of default user accounts. Match each server role with the permission. Perform the steps for assigning logins to Fixed Server Roles using Transact-SQL. Match each database role with the permission. Perform the steps for assigning logins to Fixed Database Roles using Enterprise Manager. Perform the steps for creating User-Defined Database roles. Perform the steps to assign a  more...

NetWare 5 Administration - Part 1 ...tures and functionalities of NetWare 5. Understand the role of Novell Directory Services (NDS) in accessing and managing network services. Set up a Novell NetWare 5 workstation. Manage user objects' network access by using different NetWare utility programs. Manage licenses for NetWare 5 users. Implement login security. C ontent Emphasis Skills-Based A udience This  more...

Oracle 11i10 Project Foundation Fundamentals Part 3 ...arner to the processes involved in defining resources and roles in Oracle Projects. Additionally, the course covers features of setting the project and organization security. Learn To: Identify features of components used to define resources in Oracle Projects. Identify the steps to define jobs. Identify the steps to define a competence. Identify features of different entities  more...

Oracle e-Business 11i System Admin Fundamentals 2 ...tem Administrators the concepts and fundamentals of their role. The first unit covers the definition and management of Concurrent Managers. The second unit covers managing profile options and creating and incorporating custom programs. The final unit covers user auditing and resource monitoring. Learn To: Identify key features of concurrent processing. Identify considerations for  more...

Oracle 11i Procure to Pay Part 1 ...rocure-to-pay process with their descriptions. Identify role of suppliers in the sourcing phase of the procure-to-pay process. Identify features of suppliers. Identify options in the Suppliers window for entering supplier information while defining a supplier. Identify options in the Supplier Sites window for entering supplier site information while defining a supplier. Audience:  more...

Windows 2000 Administration--Part 1 User Accounts ...ion control and assignment in Windows 2000. Identify the role of Active Directory in managing user accounts and network resources. Identify how Windows 2000 domains allow centralized control of network resources. Locate information in Windows 2000 help. Unit 2: User Accounts: Setting Up Duration: 2 - 3 Hour(s) Identify the features of domain user accounts. Identify the features  more...

Windows 2000 Administration--Part 1 User Accounts ...ion control and assignment in Windows 2000. Identify the role of Active Directory in managing user accounts and network resources. Identify how Windows 2000 domains allow centralized control of network resources. Locate information in Windows 2000 help. Unit 2: User Accounts: Setting Up Duration: 2 - 3 Hour(s) Identify the features of domain user accounts. Identify the features  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt ...p strategies to manage access to resources. Identify the role of local groups. Create a group in a domain. Locate a group in Active Directory. Add a member to a group. Identify the features of built-in groups. Identify the role of built-in global groups. Identify the role of built-in domain local groups. Identify the features of built-in local groups. Identify the features of built-in  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure ...Monitor logon performance. Transfer an operations master role between domain controllers. Unit 3: Maintenance Recovery Duration: 2 Hour(s) Identify the way files are processed in the data store model. Identify the Active Directory store files. Identify the features of the Active Directory database files. Identify the characteristics of transaction log files. Identify the  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ... can be used to manage software deployment. Identify the role of Windows Installer in software installation and maintenance. Identify the tasks involved in using Group Policy to deploy new software. Identify the procedure for creating a software distribution point. Identify the features that apply to the assigning and publishing of software. Deploy software by using Group Policy. Identify  more...

XML Programming--Part 1 Components Style Sheets Course Overview This first course in the series will teach learners why XML is useful for developing Web and enterprise applications and the basics about how to write XML well-formed documents. It will cover the history of XML, the features and benefits of XML, writing XML documents, and using style sheets, including Cascading Style Sheets (CSS) and the Extensible Style Language (XSL). This  more...

XML Programming--Part 1 Components Style Sheets ... (CSS) syntax structure to an XML document. Identify the role of Extensible Style sheet Language (XSL) in XML. Identify the structure of an XSLT style sheet. Create an XSL Transformation (XSLT) style sheet using Microsoft Internet Explorer. Identify the functions and features of Cascading Style Sheet (CSS) style properties. Create a Cascading Style Sheet (CSS). Identify the role of  more...

Oracle e-Business 11i System Admin Fundamentals 1 ...tem Administrators the concepts and fundamentals of their role. The basics of managing application security are covered in the first unit: creating users, customizing responsibilities, and managing menus and forms. The second unit of the course covers the management of requests, request groups, and request sets. Learn To: Identify key aspects of application security management.  more...

Self Development Motivating Yourself to Perform ...enefits of self-discipline. Select role models to increase your self-discipline. Enhance your self-discipline with affirmations. Use three steps to exercise more self-discipline. Simulation Overview: In this simulation, you will meet with Robin Carlson and Greg Baldwin, two of your  more...

Balanced Scorecard Corporate Strategy ...the core principles of strategic planning. Identify the role a balanced scorecard plays in strategic planning. Identify the steps involved in strategic planning. Audience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within their organization to achieve strategic business  more...

Advanced Project Leadership Organization Strategy Business Needs ...ng how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports company strategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent  more...

Moving from Technical Professional to Mgr Series Getting Started ... the requirements for IT success, the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas of an IT organization. Identify key personal skills for an IT manager.  more...

SAP R 3 Workflow Architecture The Computer Based Training course (CBT) SAP Business Workflow aims to provide an overview of the functionality and applications of the SAP Business Workflow System using the workflow scenario Notification of absence from Personnel Management as an example. Learn To a Basic Principles of Workflow. a Purpose of a Workflow System. a Working with SAPoffice. a SAP  more...

SAP R 3 v4 6 Purchaser ... - Integration. - Organizational Levels in Procurement. - Role-Based Purchasing. o Master Data: - Material Master. - Vendor Master. - Purchasing Info Record. - Source List. Unit 3: The Work of the Purchaser in the R/3 System 1.5 - 2 hours o Procuring Stock Materials: - Purchase Requisitions. - Requests for Quotation and Quotations - Part 1. - Requests for Quotation and Quotations - Part  more...

SAP R 3 v4 6 Shipping Employee ...- Delivery Process. - Organizational Units in Shipping. - Role-Based Shipping. o Outbound Delivery Control: - Structure of Outbound Deliveries. - Delivery Types. - Item Categories in Deliveries. o Master Data in Shipping Processing: - Origin of Delivery Data. - Material Master. - Material Types. - Managing Serial Numbers. - Business Partner Master Data. Unit 3: The Shipping Clerk 1 - 2  more...

SAP R 3 v4 6 AR Accountant ...Modular Structure of R/3. - R/3 - An Integrated System. - Role Based Menus. o Create: - Creating Master Data. - Create Customer: Initial Screen. - General Data. - Company Code Data. o Invoice: - Enter Customer Invoice Screen. - Entering Basic Data. - Entering Item Data (GL Account). o Incoming Payment: - Incoming Payment. - Entering Basic Data. - Entering Bank Data. - Selecting Open Items. -  more...

SAP R 3 v4 6 AP Accountant ...Modular Structure of R/3. - R/3 - An Integrated System. - Role-Based Menus. o Create: - Creating Master Data. - Create Vendor Initial Screen. - General Data. - Company Code Data. o Invoice: - Enter Vendor Invoice Screen. - Entering Basic Data. - Entering Item Data (General Ledger Account). o Outgoing Payment: - Outgoing Payment. - Entering Basic Data. - Entering Bank Data. - Selecting Open  more...

SAP R 3 v4 6 Financial Accountant ...ounts 1.5 - 2 hours o Integration in the R/3 System: - Role-Based Accounting o General Ledger Accounts: - G/L Account Categories. - Preparing to Create G/L Accounts. - Creating G/L Accounts. - Displaying and Changing G/L Accounts. - Blocking G/L Accounts. o Reference Accounts: - Reference Accounts. - Creating G/L Accounts with Reference. Unit 3: Postings and Account Analysis 1 - 2 hours  more...

SAP R 3 v4 6 Cost Center Accountant .... o Integration in the R/3 system. o Master data. o Role-based cost center accounting. o Period based allocations. o Reports. Audience The audience for this course includes employees who need to learn how to use the R/3 system, controlling employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course.  more...

SAP R 3 v4 6 SD Custromer Service Representative ...dent will be introduced to the activities involved in the role of the sales employee in the R/3 System. Learn To: o Getting started with SAP R/3 4.6. o Starting the system and logging on. o Access options. o Basis. o Basics of sales and distribution. o Overview. o Master data in SD processing. o Basic functions in SD. o The sales employee in SAP R/3. o Inquiries,  more...

mySAP com Workplace Overview ... introduces the student to mySAP.com and the explains the role of the Workplace. It also shows the administrative system, which ensures that the Workplace functions are made available to the user. The Workplace unit takes a closer look at the Workplace concept, paying particular attention to roles, MiniApps, Customizing, and integrating component systems in the Workplace. Learn To: o  more...

Defining Microsoft NET Solution Architectures Part 1 This is the first of a four-part curriculum that prepares the learner for Exam 70-300. The course opens with an introduction to the MSF framework - its structure and modelling notations. It then covers the Envisioning phases, with particular coverage of its deliverables - the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the  more...

Office XP Collaborative Solutions Part 1 ...te architecture. It covers administrative issues and user roles, and then moves into detailed coverage of Document Libraries and Discussion Boards. The other chief components of a SharePoint Team Services site are covered: Announcements, Events, Lists, Surveys, Contacts and Customization of the Team Services site using FrontPage 2002. The course then covers the principal Office XP technologies  more...

Business Travel Safety Domestic Travel ...t he will be in. This is an informal discussion, and your role will be to answer Walter's questions and address his concerns. Unit 2: Safety During Transportation (0.5 - 1.5 hours) Identify ways to promote your safety during air travel. Identify ways to ensure your safety when traveling on a subway. Identify ways to  more...

CIW Enterprise Specialist Part 1 CORBA Intro IDL Clients ...the building of CORBA clients. Topics covered include the role of the Object Management Group and each of the fundamental elements of the CORBA architecture, such as ORB, IDL, Object Adapters and CORBA Services, the IDL. The IDL constructs - modules, interfaces, attributes and operations are covered. Material is presented on the nonclass data types and how they are mapped to Java, how  more...

CIW Enterprise Specialist Part 3 EJB Framework Session Beans ...ding session and entity beans are covered, as well as the role of the Deployment Descriptor and the objects that make up an EJB-JAR file. Finally, the course covers the creation of a Session bean, the required methods that all session beans must contain, and differences between a stateless and stateful session. Learn To: o Identify features of two-tier architecture. o Identify  more...

CIW Enterprise Specialist Part 4 EJB Deployment EJB Clients Entity Beans ...ourse introduces the Deployment Descriptor, including the role it plays and the various responsibilities that the bean developer, assembler and deployer have in relation to it. The various resources that can be referenced in the Deployment Descriptor are covered, as well as the syntactical requirements for using those references in your EJB code. The course covers writing EJB clients, showing  more...

Workflow Mgmt Part 2 Workflow Products ... with their features. o Identify the characteristics of role definition in a workflow architecture. o Match types of workflow routing with their features. o Identify the main characteristics of the Lotus Development Corporation's groupware strategy. o Identify features of Domino Server. o Identify the advanced workflow capabilities of Domino Workflow over Domino Server. Audience  more...

Database Technologies Relational Database Fundamentals ...urse will also cover the evolution of data access and the role that databases and associated enabling technologies play in today's corporate environments. Students should leave this course with a solid foundation in the 'what' and 'why' of relational databases, plus an introduction to the 'how' of data modeling and design. Learn To: o Identify database concepts, database models, and  more...

Security Part 1 Security Concepts ...ntrol (DAC). Identify features of role-based access control (RBAC). Identify guidelines for safeguarding usernames and passwords. Identify features of Kerberos. Identify features of Challenge Handshake Authentication Protocol (CHAP). Identify features of certificates.  more...

Business Accounting Accounting for Stockholders Equity ...ur knowledge of the fundamentals of issuing stock and the role it plays in the company's accounting. Unit 2: Fundamentals of Stockholders' Equity (0.5 - 1 hour) • Match the equity terminology to its respective type of company. • Classify the type of business activity into which stockholders' equity falls. •  more...

Financial Statements Financial Statements Analysis ...statement, the purpose of these financial statements, the role of budgeting in accounting, how to combat budgeting variances, and the different methods of analyzing financial statements. Learn To • Prepare a balance sheet. • Prepare an income statement. • Identify reasons budgets should be used.  more...

WebSphere Studio 5 0 Curriculum ...clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web Services application, describing how to use it to publish and find a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP, JavaBeans, WSDL WebSphere Studio 5: Web Services Clients  more...

Financial Statements Analyzing Cash Flows ...scuss cash flow performance. Roger has played an integral role in Icon's financial performance, and he will be asking you a series of questions designed to increase your understanding of how to evaluate a company using different accounting methods, ways a financial statement impacts both your company and the overall economy, and how different financial institutions impact financial statements.  more...

WebSphere Studio 5 0 Curriculum ...clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web Services application, describing how to use it to publish and find a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP, JavaBeans, WSDL WebSphere Studio 5: Web Services Clients  more...

Economics The Principles of Economics ...the marketplace. Identify the role of capital and how it affects productivity. Identify two types of economic inflation. Recognize the key elements of US economic performance. Audience This course is aimed at Managers, Directors, and Project Leaders. Deployment Options e-Learning  more...

Budgeting Creating Analyzing a Budget ... businesses design budgets. Maggie has played an integral role in Icon's budget, and she will be asking you a series of questions designed to increase your understanding of budgeting basics. Through her questions and your answers, you will be able to identify the purposes of budgeting, distinguish between different types of budgets, and list common the steps of the budgeting process. Unit  more...

Economics Foundations of Macroeconomics ...d stability, economic indicators are explained, as is the role of the Federal Reserve Bank in the US. Learn To Describe the relationship between inflation and unemployment. Outline the role of government policy in macroeconomics. Recognize how to interpret the CPI. Explain how  more...

Effective Presentations Essentials of Persuasion ...of Icon's Product Managers, to discuss persuasion and its role in giving effective presentations. Through your questions, you will learn about the challenges of using persuasion and how to persuade an audience ethically. Unit 2: Preparing to Persuade (0.5 - 1 hour) Complete audience analysis. Apply two goals of persuasion.  more...

Organizational Communication Communicating in the Workplace ...ws within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate effectively using technology. Learn To Given a situation, identify the role that is being fulfilled. Follow the  more...

WebSphere Studio 5 0 UDDI Application Server 5 ...role of Universal Description, Discovery and Integration (UDDI) within a Web Services application, describing how to use it to publish and find a Web Service. Using Web Services Description Language (WSDL) with UDDI in the Service-Oriented Architecture (SOA) is covered. Instruction is given in how to configure and run a Unit Test UDDI registry and running the Web Services Explorer, how  more...

Excellence in Service Creating an Exceptional Service Environment ...tional customer service. You will also learn ways to be a role model of exceptional customer service for your employees. Learn To: Define a customer service vision for your organization or department. Identify ways to make your organization or department?s processes, policies, and procedures conducive to providing exceptional customer service. Identify ways to improve your  more...

Call Center Inbound Customer Service ... Learn To Understand your role as a representative of your company. Maintain a positive attitude when providing service. Open and close a customer service telephone call properly. Solve a customer's problem. Handle a situation with an angry caller.  more...

Workplace Aggression Taking a Proactive Approach ...ister, a consultant with Crown Consulting, to discuss the role a workplace aggression policy plays in taking a proactive approach toward aggression in the workplace. Through your questions and Roger's answers, you will learn how to create an effective policy and what an organization can do to supplement its policy. Unit 3: Using Preventative Hiring Techniques (0.5 - 1 hour)  more...

Human Resource Law Management s Role ...Role provides a general overview of law affecting the workplace. These legal issues include wrongful discharge, wage and hour laws, and anti-discrimination statutes. In addition, this program provides ways employers can minimize employee complaints, and methods employers can use to handle, document, and seek legal counsel for claims. Learn To Match  more...

Leadership Development Delegation ...gation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities. Identify who is  more...

Managerial Leadership Creating a Vision ...students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for setting goals that are aligned with an  more...

Succession Planning Successors Plan Evaluation Planning Tools ... Identify reasons for alternatives to key role replacement. Identify reasons for internal succession. Identify guidelines for assessing your organization a a s bench strength. Identify guidelines for creating an internal promotion policy. Simulation Overview: In  more...

Women in Leadership Leadership Roles Styles ...Roles and Styles, you will learn about characteristics of the old and new constructs of leadership and business, such as the role gender has played in shaping leadership. In addition, you will learn the steps you should follow when addressing barriers to women's leadership, as well as the process for encouraging leadership growth in others. Learn To Identify  more...

Six Sigma Managing Six Sigma Projects ...t support strategies. Identify roles required for successful organizational change. Identify the advantages of the statistical approach to design of experiment (DOE). Identify the benefits of failure mode and effects analysis (FMEA). Identify leadership challenges in Six Sigma.  more...

Business Problem Solving Critical Thinking Info Analysis ...ear, Vice President of Globalization. In Ronald's current role with Icon, he uses a number of quantitative analysis techniques in order to problem solve. He will ask you a number of questions on quantitative analysis that will test your knowledge of this important subject. Unit 3: Qualitative Analysis (1 - 2 hours) Identify examples of qualitative analysis techniques.  more...

Employee Performance Providing Feedback ...se and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving constructive feedback to subordinates, co-workers, and superiors. Document feedback sessions-both the process  more...

Essentials of Management Succeeding as a New Manager ...th the skills needed to transition effectively into their role as a new manager. They learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others.  more...

Facilitation The Facilitation Process ... Use structural tools to enhance their role as a facilitator. Use strategies to facilitate a team during each of its stages. Apply methods to use consensus effectively. Open and close a meeting effectively. Audience Managers who want to learn how to facilitate a team during the four stages  more...

Managing the Expert Developing a Successful Environment ...ent an in-house program to meet that demand and Barbara's role will be lessened. A few HR employees will undergo a training program with ELANEX to become results coaches and will attempt to replicate Barbara's methods throughout the next highest tier of the organization. However, Barbara will continue to work exclusively with executive level managers as before, but you must handle her  more...

Coaching Building Relationships In Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your  more...

Negotiating Preparing for a Negotiation ...mpire Financial. You are taking over the head negotiating role for Caroline Harris, who has been promoted to Vice President of Sales. Since Empire is considering purchasing a large computer network for a new branch, it is essential that you and your team be as prepared as possible heading into the negotiation. To do this, you need to identify your objectives, determine your variables while  more...

Project Management Project Management Framework ...rs from a product life cycle. Finally, you will learn the role of project management process groups in relation to the project life cycle. Learn To: Understand projects in relation to strategic planning and the role of project management. Understand the project environment and project management context. Understand project phases and influences on the project life cycle.  more...

Project Management Project Scope Management .... Learn To: Understand Scope Management and its role in the Project Management structure. Understand the purpose of scope definition and the techniques to analyze project scope effectively. Understand the function and importance of a work breakdown structure when managing a project. Understand verification and control processes associated with project scope management.  more...

Project Management Project Procurement Management ...ontractor performance. Learn To: Understand the role that the plan purchases and acquisitions process plays in Project Procurement Management. Understand how the plan contracting process develops documents for other Project Procurement Management processes. Understand the importance requesting responses and selecting sellers processes play during Project Procurement Management.  more...

Six Sigma Six Sigma Essentials ...ical process control. Identify the role of sigma in quality control. Identify the aims of a Six Sigma business process improvement strategy. Identify the relevance of Six Sigma quality levels. Identify applications of statistics. Identify the phases of Six Sigma implementation.  more...

Team Participation Teamwork Fundamentals ...you control the outcome of each simulation. Unit 2: The Role of the Team Member (0.5 - 1 hour) Identify your responsibilities as a team member. Understand the importance of establishing ground rules. Set appropriate ground rules. Recognize the four stages of team building.  more...

Principles of Marketing Distribution Strategy ...tion (0.5 - 1 hour) Identify the role of logistics in channel strategy. Identify the components of a physical distribution system. Select the goals your distribution system strategy should achieve. Simulation Overview: In this simulation, you will meet with Drew Canfield,  more...

Virtual Team Mgmt Managing Virtual Team Relationships ... Sequence the three steps for determining roles and responsibilities for members of a virtual team. Determine the type of boundaries impacting a virtual team. Fulfill virtual team members' expectations. Identify the five forms of technology that assist collaboration. Audience The target  more...

Principles of Marketing Pricing Strategy ...t an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect pricing decisions, and the steps of the pricing process.  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...coming complaints from both customers and employees. Your role is to propose the use of cross-functional teams in the project. If you correctly identify the causes for success and failures of cross-functional teams, the executives might choose to implement them in the current project. Unit 2: The Structure of Cross-Functional Teams (0.5 - 1 hour) Identify the actions  more...

Brand Management Fundamentals of Brand Management ...rand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer adoption process, the different types of branding strategies, and the signs that can indicate a troubled branding strategy. Learn To Select characteristics of a good brand name or brand mark.  more...

Administrative Assistant Skills Understanding Basic Skills ...ffice managers, clerks, and others who serve in a support role. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Meeting Your Job's Demands (0.5 - 1 hour) Select the guidelines for organizing your work area.  more...

Administrative Assistant Skills Excelling as an Admin Assistant ...ffice managers, clerks, and others who serve in a support role. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Handling the Office Environment (0.5 - 1 hour) Identify the guidelines for making office  more...

Oracle e-Business 11i System Admin Fundamentals 3 ...tem Administrators the concepts and fundamentals of their role. This course focuses on the management of printers and various DBA miscellaneous duties such as application-related duties, incorporating custom Help files, and managing folders and document sequences. Learn To: Identify fundamental features of printers in an Oracle applications environment. Identify guidelines for  more...

Oracle e-Business 11i System Admin Fundamentals 4 ...tem Administrators the concepts and fundamentals of their role. It concentrates on Flexfields. The first unit covers the basics of Flexfields and defining value sets. Key Flexfield definition and management is covered in units two and three. The fourth unit covers defining Descriptive Flexfields. The course closes with coverage of advanced validation options. Learn To: Identify  more...

Windows 2000 Planning Implementing Active Directories - Part 3 ...tory Services Duration: 1 - 2 Hour(s) Identify the role and responsibility of a central planning team. Identify the most appropriate Active Directory design for an organization's administrative model. Identify physical location factors that influence implementation planning. Identify security considerations in your present implementation. Identify the growth and reorganization  more...